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My premium economy experience did not live up to my minimum expectations. I've taken this flight twice in the last three weeks, and each experience was the same. The premium economy seat was worn and extremely difficult to recline. It took two people to return it to its takeoff and landing position. The food was OK, but for the premium that a premium economy seat cost, I expect a satisfying meal. Years ago, I looked forward to the experience of flying transatlantic on Lufthansa (I especially enjoy the hot towel before the meal), but this is not been my experience recently. I'm not going to use Lufthansa again.

If was mostly my own fault. I booked and paid for a window seat. That was a mistake for a long flight. It was hard to get up and use the bathroom. The entertainment system seemed primitive for a modern aircraft.

It was a safe and smooth flight. Members of the crew at the second level, business could have been more polite and engaging.

Review what was entered already in the same booking. Not sure we will use Arrant Grant, given what happened!

Our seats were not together - one on upstairs business class, the other nicer downstairs business class. Terrible!! A very nice agent worked hard with other passengers & got us upstairs together. Not ideal experience. Check in agent should have caught that! Asked about upgrade to first class for additional $2500 each. Refused upgrade saying we upgraded once already. We booked on business class to begin with so we’re NOT happy!!

The service and flight was great. Luggage came out very quickly!

I ended up in Lufthansa to Zagreb because of our delay

Turns out you cannot use the Lufthansa app to check I for flights bought from a 3rd party. Had to locate someone to ticket me in Frankfurt. I was not the only one. What a hassle.

My flight from Munich to Zagreb was canceled, no one bothered to let me know. I only found out when I came to check in in Denver. Kayak company wouldn't even issue me a new flight. They said that United Airlines holds my ticket. With United I was around 90 minutes call with supervisor who was trying to explain that she can't help me change canceled flight, Kayak agency should do this. On the end she issued a new flight with 24 hrs overlay I Munich. The whole ordeal was so traumatizing for me. I am a women traveling alone. No one offered hotel or any tipe of help in Munich. Traveling these days is so poor, No one is taking any responsibility for anything, we are left to suffer their unorganized mess, and pay really good money for it. I was not gonna wait 24 hrs in Munich, I had to take taxi to city and took a bus to Zagreb. Terrible experience all around.

I paid over $1500 for the flight. I requested a refund, but all they gave me in return was $100.

Basic, 737 Boeing, business class is just an economy class seat with blocked middle seat (European standard).

Entertainment is nonexistent. Food might have been good, however due to language barriers I didn’t get to have any food. Flat bed seats and layout was excellent. Crew efficient and straightforward, but lacking any western style approach. Not that I’d expect anything else, but one could have hoped.

Flight took very long to even get checked in for, everything was late and written out by hand. My luggage was lost for several days and it was the most unorganized flight experience of my life.

Delaying more than 5 hours from Belgrade to Tirana Information very rude to questions

Kraljevo is very convenient airport. It's brand new, small.and efficient. Great job!

Plane was late causing me to miss connection. Flight the next late causing me to miss the rebooked connection. Air seberia I think is more late than on time

Plane was old. Seats were hard and very close together. No in flight entertainment.

Seats are very small and uncomfortable so such a long flight. My tray table was broken and taped up. Flight attendant untaped it to put my tray on. I taped it back up when done. The armrest between seats was broken and metal exposed. I will not book Air Serbia again.

To be honest, it was a fair flight, nothing more, nothing less. Since the route is short, I can accept poor in-flight service. The Belgrade airport is currently undergoing extensive reconstruction, which may result in some minor disruptions, but progress is expected to be made within the foreseeable future.

Omg my flight was delayed from 4pm to 9:45 pm with no explanation- that is ridiculous