The crew was really kind and helpful. Flight was on time and everything went smooth. No complaints.
I sat in premium economy and had a great flight home. The food was great, the crew was super nice and the extra was great to get a little bit of rest.
Pros: "I like that the boarding was delayed mid-way for some unknown reason (thus, the take-off was 15 min delayed), and I was able to get on the plane with my short connection not being the last passenger. :)"
Cons: "Food could have been better."
Cons: "Boarding was a little less orderly than I am used to, but everything else was great service for the price"
Pros: "Boarding fast and easy"
Cons: "Legroom and better cooling, it was too hot, and I did not find the possibility to underline"
Pros: "The connecting flight from Milan was almost an hour late. But the ground staff were very helpful and professional and help me to board the flight, in a haste. The flight crew were friendly and professional. The food was delicious and sufficient. Overall very happy with my first flight in LOT."
Cons: "Knowing that the incoming was late ground crew could have been better prepared with a motorised transport in the airport (instead of me running out of my breadth). The onboard entertainment could have been better. WiFi in plane would be nice. But these are suggestions. I was overall very happy."
Pros: "The crew was helpful and pleasant"
Cons: "Punctuality. Following the schedule. 3.5 hours delay in LA ( plane from Poland arrived late) and 1.5 hours delay in Warsaw technical problems) on my first trip. 45 min departure delay in LA and 1 hour delay in Warsaw on my second trip. LOT really needs to improve timelines of departures on their ."
Pros: "Nice crew and smooth landing"
Cons: "The flight was delayed"
Cons: "No vegan meal, although specified at booking, broken entertainment center, lost luggage."
Pros: "Crew was great."
Cons: "I had to switch seats due to recliner and tv remote did not work. Also, my baggage did not arrive on my flight. I had a 14 hour layover in Warsaw which was plenty of time to transfer onto plane. This also occurred on my flight to Germany."
Pros: "Crew and staff were amazingly friendly. The seats were comfortable."
Cons: "The flight from Newark to Warsaw was delayed by over an hour."
Pros: "Service excellent"
Cons: "Late flight"
Cons: "flight was delayed 4 hours"
Pros: "New gate number already established on the live update screen while printed still with old (three flights in three weeks - same airport/airline ad same story). Crew misinforms about the gare number too. Very confusing for the 75-year-old. Luggage lost, entertainment poor, plane late"
Cons: "people were nice, other than that logistics poor so work o every aspect"
Cons: "Arranging the connection flight to wait for us, we were only few min late"
Cons: "Less people on the plane"
Pros: "The crew was very nice, very helpful and very pleasant."
Cons: "Economy seat sucks on a 8 plus hours flight. Especaially over night."
Pros: "Amazing crew, dedicated to serve in a perfect way."
Pros: "The aircraft, specially the seats, the crew, the pilot and the service during the whole flight"
Pros: "полет был хороший, спасибо!"
Cons: "всё было хорошо!"
Cons: "Flight was delayed"
Cons: "The flight was delayed about 30 minutes"
Pros: "Plane was on time _both to and from Warsaw _ crew was friendly and gate agent on out bound got me changed from a window to an aisle ( my preference)"
Cons: "Small commuter jet_ had to use bus for boarding and walk lots of steps _ hard for me I have artificial metal knee. Food was only coffee &cookie _ had to pay for a coke."
Pros: "The airplane is 737 dream liner Bombardier and is well ventilated and operated smoothly. Looks very new. Flight staff are excellent."
Cons: "The layout of the airport is not conducive to walking around before boarding. Could not use the airport lounge as a result."
Cons: "Every time Lot plane delayed!!!"
Pros: "The plain was delayed more than three hours"
Pros: "Good service good food ever think in the time"
Cons: "Cramped seating! I was hoping a European airline in a 787 "Dreamliner would be more spacious, no such luck."
Pros: "The crew was pleasant"
Cons: "there was a lack of communication from the very beginning about the flight delay and then the automatic rebooking of my connecting flights to Kraków. Lot didn’t send out delay messages and I wasn’t informed at the airport either when I checked in."
Pros: "Flight was empty so there was extra room"
Cons: "Entertainment on my seat wasn’t working"
Pros: "Staff was great and responsive"
Cons: "The seats were very uncomfortable"
Cons: "2 hour delay and no baggage when I arrived. LOT has some serious problems!"
Pros: "Courteous crew. Nice and new airplane. Accuracy in all flights"
Cons: "Entertainment wasn’t exciting"
Cons: "You canceled my flight and I spend 200 $ in Warsaw overnight"
Pros: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Cons: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them This is not the service you accept for 3000$ flight"
Pros: "The legs room"
Cons: "The food was bad"
Cons: "Narrow seats, no variety of food only chicken"
Cons: "Terrible never recommend to anyone"
Cons: "Plane never came from Warsaw and flight had to be cancelled. Apparently thee pilot was ill"
Pros: "Apart from food everything is fine I guess. But personally I won't prefer LOT polish Airlines for the next time."
Cons: "The food was worse and what they give in plane to eat that was most worst thing on LOT polish airlines.plus Blanket is very small it's not like other airlines. I would not recommend not recommend. Plus my flight was cancelled at the airport ( Amsterdam) and had to wait in que for 5.5hours to rebook that was horrible experience"
Pros: "Overall, cabin is nice and crew was very attentive."
Cons: "Seat in full flat bed position was not as comfortable as one would hope. Boarding process could be improved. SAS lounge was superior."
Pros: "Seemed good overall. Was delayed a little getting out, but pilot picked up the pace and landed on time. Only issue is the movie selection, mostly year+ old, and only polish tv shows."
Pros: "Very efficient, professional and friendly"
Pros: "Comfort of plane"
Cons: "Delay for no reason and extra 4 hour layover in warsaw"
Pros: "Smooth plain driving"
Cons: "Diner meat to spicy, poor breakfast meal,"
Cons: "It's nice when an airline overbooks a flight."
Cons: "Flight was late again!"