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Pros: "The simplicity."
Cons: "A closer gate. Some inflight food."

Pros: "Crew service is good!"
Cons: "The seat is really cramp and tight!!"

Pros: "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
Cons: "The space is really tiny. The screen also tiny."

Pros: "Service"
Cons: "This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15"

Cons: "Add a low carb meal option"

Pros: "Great experience all together"

Cons: "Old Aircraft Interior, could be more comfortable"

Pros: "Their friendliness And care for the passengers"
Cons: "i can not think of anything."

Pros: "Crew was good"
Cons: "The way they board"

Pros: "All crew are so kind.Great services."

Pros: "Never take it"

Pros: "Great experience overall"

Pros: "Great planes, very clean toilets, very efficient and extremely polite crew."
Cons: "No paper towels in the bathroom"

Pros: "Pretty much everything"

Pros: "Food and services were great"
Cons: "There were not a lot of selections on the TV."

Pros: "Great service, great flight"
Cons: "Warm not much as."

Pros: "The food and courteous flight attendants."

Pros: "Crew is awesome and nice"
Cons: "The seat was extremely uncomfortable."

Pros: "Excellent legroom. Very polite staff."
Cons: "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."

Pros: "Nice short flight. Houston is easy to navigate. Staff were friendly."
Cons: "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."

Pros: "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
Cons: "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."

Pros: "Nice smile and service. Food is good as well"
Cons: "Arrived later than schedule"

Pros: "More space than usual between chairs. Crew is friendly."
Cons: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."

Pros: "Attendants were friendly."
Cons: "Flight was late."

Pros: "Great service."

Pros: "Seating was comfortable, staff were very attentive and obliging, offered tea, coffee water etc frequently. Blankets were also on offer. No comments to make in food or entertainment as not on offer ( as a domestic flight would not expect them)."

Pros: "Very helpful and accommodating flight attendants ... all with a smile!"

Cons: "late again and hot in the cabin. sat on the runway for a while again"

Pros: "The staff was so friendly, attentive, helpful and pleasant!"
Cons: "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."

Pros: "on time"

Cons: "seat labeling not clear"

Pros: "Service was great, food was decent. Bumpy ride though, plane felt "old"."
Cons: "Everything was good. Only thing I could say is the plane felt outdated."

Pros: "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."

Pros: "Food, crew, and entertainment were great. They give you snacks and drinks right away."
Cons: "Elbow room is tight so pray you don't sit next to someone on the larger side. And the seats and tables look well used."

Cons: "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."

Pros: "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."

Pros: "Always happy to fly ANA but wish I cold fly direct from Vancouver to Okinawa. and return. Kansai? I fly there three time a year."

Pros: "pleasant service. no surprises, delays , etc. thank you."
Cons: "why would they call it a 'hindu meal' if it includes meat?! pilot & crew a bit hard to understand when they spoke english - thick accent."

Pros: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Cons: "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"

Pros: "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
Cons: "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."

Pros: "The seat had good width since I am 6"1 , unlike most American airline the comfort level is much better, not cramped."
Cons: "Not much all good"

Pros: "All"
Cons: "Nil"

Pros: "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
Cons: "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."

Pros: "Very comfortable, and the crew was excellent."
Cons: "The international breakfast (Spanish Omelet) was mediocre. Poor movie selection – United has a much better and larger selection of movies."

Cons: "VGML food was not good. Needs significant changes"

Pros: "I never find any problem with their detailed and kind treatment and service.Attendants are always smiling, efficient and pleasant."

Pros: "Everything accept the food selection."
Cons: "It would have been better if we had more selection of food, it's a minor issue and what do you expect if you know you're flying on a Japan airline. I just wish they would have a little more selection gear toward American food. :-)"

Pros: "Time no delayed, Crew very nice, Nice and clean aircraft."
Cons: "No ice cream serve on board"

Pros: "Food and service was excellent"
Cons: "Aircraft airconditioning was quite hot."

Pros: "Crew kept you informed."
Cons: "All went well"

Pros: "PLane was clean, boarding went fast, meals and snacks were decent."
Cons: "The sound system was turned up too loud. Did not appreciate being bombarded with advertising on the entertainment system, on the Loud speakers as cabin crew hawked the company credit card etc"

Pros: "Selection of films good. Thankful for complimentary earphones. Thankful for pillow and blanket too."
Cons: "Food. Sandwich was terrible. Couldn’t figure what kind of of filling it had. Bread hard and difficult to bite. Not enough restrooms. Aisle is narrow. When waiting for restroom behind row 35(?) they are standing and waiting and bumping into people sitting in rows 28+."

Pros: "I love"

Pros: "Nothing. I slept 70 percent of the way but these two adults ad their brat kid kept kicking seats and the father was the worse.it wasn’t a horrible trip but I think the father was the oddest. He kept changing his seat next to mine. But overall I slept 70 percent of the time."
Cons: "I would have had a manager that was the boss of the stewardesses so people weren’t seat jumping around the whole time."

Pros: "Soft landing"
Cons: "Forgetful cruisemembers, phone jack (charger) not functioning, Poor entertainment, but even poorer food!"

Pros: "Service, crew, food, price"
Cons: "Chairs weren't very comfortable"

Pros: "The flight was smooth, the pilots were nice when on the speaker, the crew was good, food was very good!"
Cons: "Sitting next to the unpleasant lady in my row. Some passengers are rude but we’re coming from New York, so...."

Cons: "1) No wifi 2) movies cost $9 3) screens don't swing out to compensate for reclining of seat in front of you."

Pros: "The seats were more comfortable in coach than other airlines The flight attendents were nice and visible for longer periods than awfulmost other domestic airlines Instructions were clear"
Cons: "They DO NOT enforce carry on bag sizes. The food, although "free" was scant and awful!!!!! No free movies or shows for this very long flight. Only hawaii commercials....and since we live here that was boring. Long wait for bags after flight. Staff at JFK at checkin were VERY helpful and nice."

Cons: "No internet and no free movies."

Pros: "Flight, bording"
Cons: "Had to pay to watch movies"

Pros: "Kind of punctual.passengers well informed over all flight."
Cons: "Toilet and seat not so appealing.needs cleaning.bleaching t"

Pros: "I was able to charge my phone and the staff were very respectful and helpful."
Cons: "No WiFi for an 11+ hour flight... No vegetarian option for food."

Pros: "They offered meals unlike AA, Delta, or Ynited"
Cons: "N/A"

Pros: "We had a delay due to needed de-icing at JFK. THe pilot walked around the plane to explain the delay, which visibly calmed a planeful of New Yorkers. Well done!"

Pros: "Super friendly helpful staff"

Pros: "Leg room"
Cons: "No food. I ordered kosher meal , was told Kayak it was confirmed . The stewardess said they never have kosher . So I was lied to by your representative."

Cons: "I was flying business class during my trip back to New York from Hawaii. When you are flying business class, you are expecting a superior service. However, the flight attendant's attitude and serviceman ship did not meet my expectation."

Pros: "That there were movies to watch, even though not such great options"
Cons: "Lost luggage that was gate checked, paid $600 extra for upgraded seats and they weren't great. We had a window seat but there was barely a window."

Cons: "the seats I requested were not given to me. I thought it was a confirmed seat when I booked through the 3rd party but it wasn't. That should've been clearly indicated/"

Cons: "TVs should not charge to watch anything (many other airlines offer this). Also, offering wifi would be a big improvement."

Pros: "Very accommodating to meet the needs of my parents who are elderly"
Cons: "Wish flight also available out of Liberty-Newark airport which is closer to home"

Pros: "Staff very helpful"

Cons: "14 hour delay!! WTF!?!"

Pros: "Liked the location of gate 30 at JFK nice and quiet."
Cons: "Not much food or snacks for such a long flight Other than that it was excellent."

Pros: "There is a port for a USB, so you can bring a device? But then, you have to prepare your entertainment in advance which is an inconvenience...."
Cons: "The complementary food was garbage. I am not asking for a 5 star meal from Roy's; I am asking that the food be somewhat edible. The paid snack options were few and there we no healthier choices. You have to pay for all of films, games, and movies. No WiFi on the plane. The display had issues when I tried to turn it off - it would randomly come on. The volume for the "advertisements" were ridiculously louder. In fact, they were louder than the safety announcements from the staff! Gotta pay $25 for a checked bag."

Cons: "I was not in the system for my flight so therefore i didnt have a ticket. My trip was round trip and for some reason i was not marked as being on the original flight from honolulu to jfk so they canceled my return flight."

Pros: "It was a long 12h flight from NY to HI, I requested change of seat. They arranged it so so got one in empty row since I were by myself. Food is good too!"

Pros: "The flight attendants were awesome and very helpful"
Cons: "N/A"

Pros: "The flight was good, and the flight attendants were efficient."
Cons: "The portions of food were small. The entertainment package for $7.99 was very dated and limited in options."

Pros: "The members of the Crew were all as pleasant and helpful as could be. The Extra Comfort seats we purchased made the long flight more bearable coupled along with the Entertainment choices. The meal that was included on our flight was good especially since you would be paying extra on other Airlines."
Cons: "Don't forget your earbuds or earphones."

Cons: "Passenger have to pay for every single entertainment."

Pros: "Hope you would continue your practice of onboard food offering services. That was great!"
Cons: "Your attendants (a male on my case) could be a little more courteous in general."

Pros: "Clean"
Cons: "Poor drink/food service, no free wifi, no free movies all make for one long boring flight."

Pros: "YOU DON'T STARVE LIKE THE OTHER AMERICAN CARRIERS. THEY DON'T FEED YOU EVEN ON TEN HOUR FLIGHTS.."
Cons: "I DON'T LIKE CENTRAL AIR. PLANE GOT TOO COLD FOR ME"

Pros: "Went thru baggage check and boarding very quickly although we got there 1 hour befoe flight ( traffic issues). Had a 10 hour direct flight and was happy we had lunch ( not bad) and a fruit snack tray about an hour before landing. Crew was very friendly."

Pros: "Smooth boarding and flight"
Cons: "On board lunch and later snack were free! Quality was reasonable."

Pros: "The crew was incredibly friendly and helpful."
Cons: "On flight entertainment seemed limited and expensive compared to other airlines I've been on recently."

Pros: "The comfort of the plane."
Cons: "The price of the tickets."

Pros: "Huge difference in comfort from jet blue to hawaiian. Hawaiian has much more space."

Pros: "Everything"

Pros: "Overall staff was patient and sweet"
Cons: "Delay"

Pros: "- crew was friendly"
Cons: "- old plane from mid 90ties - constant trying to sell me extras - terrible food, too little food - no inflight entertainment - plane broke had to stop over in Seattle - purser was terrible - those are just my top things I didn't like - never fly this airline agai"

Cons: "Have to pay for entertainment on a 12 hour flight Only free choices were Hawaiian commercials"

Pros: "I can't believe that for a 12 hour flight there are not any movies to watch for free!!!!!"

Pros: "The seats were comfy at least"
Cons: "No free snacks. I can't believe that on a 6 hour flight we weren't Given at least a bag of chips free of charge : $3.00 freaking dollars for chips!"

Pros: "Very nice staff"
Cons: "For such a long flight there should be better food and more food"

Pros: "I like that meal and snack along with choice of beverage was provided at no cost. Boarding was prompt. Luggage arrived fast at conveyor belt."
Cons: "Found it surprising to have to pay for inflight movie on long flight."

Pros: "I liked being able to get up and walk around a lot over the 11 hours"
Cons: "with one exception the flight attendants were inattentive and did not care about the loutish drunk sitting next to me snoring loudly, taking up too much space & annoying those within five rows. they told me he was "a platinum member"."

Cons: "Little planes need an interior restoration to make them look better."

Pros: "The flight attendants were nice enough and the snacks/beverages were average/as expected."
Cons: "This flight was delayed for more than 2.5 hours and the communication was poor. The gate agents weren’t helpful. The airport didn’t have enough outlets. Or chairs. My flight out to this location was also delayed by over three hours. At least they tried to make us feel better by telling us what was going on. The staff at the airport were rude and unhelpful and United airlines is unreliable."

Pros: "Yes"

Pros: "Seat good, boarding good"
Cons: "It was terribly cold, was not even offered snacks, the one steward was chomping on his gum very unprofessional on checking in"

Pros: "Crew was friendly and helpful. Inter Seat spacing was not convenient."
Cons: "Ensuring seat in front of me was fixed to ensure it doesn’t over recline"

Pros: "The hotel price did not include taxes breakfast"

Cons: "Delayed for no reason"

Cons: "We flew dtw to Frankfort we"

Pros: "I was connecting from another flight. The plane left on time, and arrived earlier than planned. I've had much worse experiences on domestic flights, and I was expecting delays."

Pros: "The flight was fine. Nothing that should have been positive stands out as missing."
Cons: "The first class flight attendant (male) was the worst. No interest in being on the plane, didn't bother to speak clearlybon the announcements. United should pull this person off of flight duty and deal with this person. The second is a terrible parent who let their kid cry the whole flight and afterwards in the jet way. This wasn't an infant had to be 4-5 years old and there was no parenting at all. The kid was old enough to be talked to. If you're kids can't handle flying, you don't get to fly."

Pros: "Flight was quicker than expected. The flight attendants were very nice!"
Cons: "The flight was delayed by 30 minutes due to air control in Newark."

Pros: "Comfy seats and a smooth ride."
Cons: "Waited to taxi for almost an hour."

Pros: "Better than driving to Chicago. But if you want to get there, best be early!"
Cons: "DTW is a busy airport on a Saturday morning. Even with TSA Pre-check it took an hour to get through security ... but keep us safe!"

Cons: "Cancel my flight I had to buy my own hotel room"

Cons: "We were supposed to leave but had to wait on the runway. And I was a little cold , and the air was stale. Other than that it was great."

Cons: "Confusing carryon regulations. Said “no carryons” so I repacked & when arrived at gate EVERYONE had full sized carryons...!"

Pros: "Good"
Cons: "Nothing"

Pros: "I was given an exit row seat"
Cons: "The flight was delayed because the plane was over fueled. The flight attendants were rude and condescending."

Cons: "Flight delayed only received a text about a rescheduled initial flight not my connecting flight waited in line for 2 hours only to find out I did have a connecting flight"

Pros: "The touch down was smooth."
Cons: "Revise your website to state accurately of the luggage allowance. I watched the people in distress because their carry on was a little too bulky."

Pros: "Free snacks and water because of a delayed flight."
Cons: "Flight was delayed by 4.5 hours. I was not alerted by kayak or united about basic economy seats and that I was not allowed a carry on luggage and had to pay $25 to check it in."

Pros: "Safe flight. Short."

Cons: "I was unable to load on to the plane after trying to confirm my conferirmatiojn. I was scheduled for a flight from Detroit to Newark New Jersey . I had received a hematoma at the airport directly prior to the flight at the counter in Detroit. It was essential that I be on the flight because my aunt died the next day and was extraordinarily ill. This was all explained to the agent. They did nothing to help in this mess. I ended up flying to Washington DC on a different airline. They did nothing to try to help. I want a refund for this flight. There is no reason the airline could have helped out in some way. I have emergency room bills and death notices. Thanks for your help."

Pros: "On time, comfortable but crowded"

Pros: "Nothing"
Cons: "Almost didn't get a seat."

Pros: "Nothing"
Cons: "Every flight I was on was delayed or cancelled. I was delayed a day getting to my destination and delayed a day leaving"

Pros: "That I was able to get out of the ide seat"
Cons: "Because my flight was delayed I got re-routed so I no longer was. In preimier section and had to leave even later, and I was placed in a middle seat."

Pros: "They changed my flight"
Cons: "Flight was delayed but they did put me on an empty flight leaving earlier but never switched my luggage to the new flight"

Pros: "Nothing"
Cons: "It cost me money to rent a hotel to stay overnight and get here in the morning and my flight was still delayed because there was no body to tow the the plane and bring it to the gate . Miss work , miss appointments , etc . Pharmacy about to shortdown because of this poor notifications . Could have gotten an American Airlines direct flight to Dallas in the morning and minimize the situation"

Pros: "Nothing"
Cons: "My flight got hit with a fuel tankard and I had to stay in a hotel for the night. I didn't get to fly home that night and it messed up my entire schedule for the weekend."

Cons: "4 hour delay"

Pros: "Efficient, professional and speedy service"

Cons: "It was so late it left me in the lurch and ruined my week"

Pros: "Nothing"
Cons: "Everything, flight was delayed over 6 hours causing me to connecting flight. Spent all day at the airport and didn't go anywhere."

Cons: "More leg room and on time!"

Cons: "There was only one person rescheduling and we got a faster reroute get plan on the phone. It was all pretty awful and we did not get to our destination until many hours after scheduled. Not at all a good trip."

Pros: "That was the worst traveling experience I've had to date. Yes, I understand there were storms and natural circumstances that held the flight and for that - I understand. What I do not care for is the lack of customer service. There was only one person at the counter in the airport. And let's not mention the unpleasant flight attendent on at 5 hour flight! Nothing offered for the inconvenience. Everyone including the pilot was just as irritated as the passengers. I usually prefer United when flying coast to coast but...worst experience yet."
Cons: "See above"

Cons: "We were delayed with no real updates why"

Pros: "The staff were excellent ! Great attitudes, great personalities,very informative staff and pilot!!"
Cons: "Both flights were delayed!"

Pros: "Got a $300 voucher for giving up my seat. Flew with delta on a direct flight instead of having a 2 hour layover and got to my destination almost 2 1/2 hours earlier than originally scheduled. It was a win win."
Cons: "Having to run across the airport to catch my new flight and go through security twice. But in the end it was with it."

Pros: "Relaxing"

Pros: "Ontime"
Cons: "At least one check-in baggage should be free for the price."

Cons: "No cash food and beverage"

Pros: "On point"
Cons: "Everything on point"

Pros: "The boarding process went quickly and seats weren't too bad. Flight was pretty painless overall"
Cons: "Overhead bins were full so I had to put my carry on under the seat in front of me meaning less leg room. There was no entertainment."

Pros: "Everything"
Cons: "Notthing"

Cons: "After my first flight was cancelled for no clear reason, I was rebooked on one which was 8 hours later (not the one of the first flights out). When I arrived to the airport my flight was then delayed another hour. This was two days after my previous flight with United which had us sitting on the tarmac for 2 hours waiting for updates about whether or not we could take off."

Pros: "NOTHING!!!!!"
Cons: "The plane never left we sat in the plane for a 1 hour and 30 minutes before they told us to get off .. Then they kept saying the plane was leaving up until the time I Miss my connection flight .. Then they make it seem likes its your fault... NEVER AGAIN !!!"

Pros: "I was able to get a seat change so that I had some great leg room."
Cons: "There was no internet or video content without huge fees."

Pros: "The crew was always striving to make sure the flight was as comfortable as possible. They have me a couple perks for being in the military and that made my flight very enjoyable. I will definitely start flying with United more often"
Cons: "No bad comments on my behalph"