Nobody told us we were stopping getting off the plane and reboarding 1 and a half hours later. If it had been on the ticket and we knew about it we would have been more comfortable.
Very little water was served. I was dehydrated by the time I landed at my destination. There was zero form of entertainment provided. I'm accustomed to having movies and music as options for entertainment, especially on international flights.
Mediocre Food
No gate for the plane in Boston or Lisbon, so you need to be shuttled to the plane.
Entertainment system not working.
Late leaving.
Delayed landing (not their fault?)
Too much money when compared with other, better airlines.
Nice crew, food was good. 2.5 hour flight, so entertainment is not valid for this review.
However, the boarding was absolutely atrocious. They had two Dutch attendants dealing with a fully booked Airbus flight. I arrived at 11 AM and did not get to the front of the line until 1 PM. They actually had to take off later, as in, push the flight later, because of their inability to bring someone else to the check-in counter to help with boarding. For the Dutch and their famous understanding of efficiency and staying ahead of the curve, this was both frustrating and not understandable. Not really TAP's fault...
Old plane. Floor lighting was duct tapped down... Very surprised to see.
Nice that food was provided on a short flight but bread was ice cold and hard.
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