Pros: "The crew was amazing and helpful, the plain was clean and pleasant flight"
Pros: "Crew went above and beyond!"
Cons: "I still don’t like not having an assigned seat."
Cons: "Nothing. Smooth flight, friendly crew, and early arrival. Can’t be beat!"
Pros: "The seating was a lot more spacious than on the Delta flight we took to Portugal three weeks ago."
Cons: "The gate agent got the boarding group messages mixed up on the display screens, which allowed some people with C boarding numbers to board with the first group of As, but aside from that minor issue everything went fine (it was a full flight, and too many people carried on luggage, as usual)."
Pros: "Boarded almost last with a service dog. The crew resolved it in a nice and polite manner."
Cons: "Could have preboarded."
Cons: "The seats are small but I'm also a big dude so that might be a factor"
Cons: "I really hate how bad Southwest WiFi is, wasn't working again. Additionally, the plane was an 800 series jet, basically new, and has this loud music playing during boarding which makes trying to get a last phone call in impossible. What is wrong with a little quiet?"
Pros: "Half an hour early and smooth flight."
Cons: "Snacks were limited, but they were free so in comparison to other airlines it’s hard to complain about this."
Pros: "I eventually made it home. They also kept the lights off."
Cons: "The flight was severely delayed, and I ended up arriving home over five hours later than expected, at 2:30 a.m. The first flight was pulled off the runway."
Pros: "Flight was on time, plane was clean, flight attendants were courteous and helpful, snacks were more ample than other airlines."
Pros: "Crew was great. Flights were on time. Got luggage quickly. USB and AC charger plug ins on the plane were great"
Cons: "Seats were not comfortable"
Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Pros: "Crew was great, the flight was good. Food is good but expensive."
Cons: "Free or inexpensive food options would be nice. I also prefer when the screens are in the back of the seat and I don't have to stream on my phone or pay high prices to use data."
Pros: "Crew was friendly"
Cons: "Tray tables very dirty, flight overbooked, hard to find gate agents"
Pros: "Great flying experience. Friendly staff, nice plane, very clean, a great budget airliner!"
Cons: "I wasn’t exactly for sure on how to inflight WiFi worked."
Pros: "The upgrade to premium was kool and worth it, if the flight wasn't filled. I thought it was a filled flight so I bought the upgrade. Then after purchase found out it wasn't filled, but it was OK cause the perks were AMAZING!"
Cons: "It was a short flight so not much to say that needs to be better."
Pros: "The flight was great and the process from boarding to take off was wonderful. This was also a rescheduled flight after my other flight was cancelled."
Cons: "The seats cushions. They weren't the best. That's all."
Pros: "The flight attendants on all three of my flights were nice and helpful as well as all the employees at each airport I visited. The food was good and I had a great time."
Pros: "My bags were about 3 pounds heavier than allowed and she let me in with them. The crew is overall very nice and professional."
Pros: "It got me to where I was going. Attendants were very good."
Cons: "Long flight delay. Seats were cramped."
Cons: "Nothing... great flight, uncrowded flight, plenty of extra seats to stretch out. Seat were very comfy and spacious which I loved even got a full can of soda unlike the usual half a cup and done lol. Would definitely fly Jet Blue again and prefer also. Way better than the other carriers."
Pros: "Yes the crew was great."
Cons: "It was a short 2.5 hr flight. Jet blue provided packaged snacks and a soft drink at no additional charge. Other airlines charge for everything. A carry on and a handbag were also allowed which others don't. The seats are leather and have more room. Seems Jet Blue is the last one of those traditional airlines giving more for your money. Thank you Jet Blue ! I am sold."
Pros: "Crew was excellent. Boarding was great."
Cons: "I had significant delays on both the flight to Logan & the flight back to Charlotte."
Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"
Pros: "Crew was nice and accommodating. Plenty of leg room in regular cabin. Good entertainment options.?"
Cons: "We waited in the runway for 2 hours after landing. Not the airlines fault however completely unacceptable."
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Cons: "Two hour delay between boarding and then sitting on the runway."
Pros: "Our flight was delayed a grand total of 5 hours"
Cons: "They could’ve had a backup plane more readily available"
Pros: "Everyone was boarded early so we departed early. Quick flight with pleasant flight attendants and nice snacks."
Cons: "The desk agent in Boston could be a little more pleasant."
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "Crew was super amazing and friendly! Very good service also!"
Cons: "No seat back entertainment.."
Pros: "The crew was great. The pilots too."
Cons: "The audio and video at my seat did not work correctly."
Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Pros: "Delayed boarding but made up for lost time in the air"
Cons: "Delayed boarding"
Pros: "Boarding was very efficient. Flight attendants were helpful and kind and seemed to care."
Cons: "We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo."
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Quick and easy boarding and departing. Wonderful and friendly staff."
Cons: "Honestly, everything was great. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable."
Pros: "There was little interaction due to Covid precautions, however the crew was friendly upon entrance and exit."
Cons: "There was a child in front of me that should have had a mask on but was not enforced well."
Cons: "The flight was full. Expected some level of social distancing."
Pros: "Onboarding was easy and smooth. The plane was clean and the seats were comfortable. WiFi easily connected, too. Much better than expected for a budget airline."
Cons: "Nothing."
Pros: "Nothing. Delayed for 4 hours. No time change updates were ever provided at the airport. No communications provided as to why our flight was delayed. No other options given. No food or drink vouchers given & of course, no discounts provided for future travel. Not that would EVER fly Sun Country again"
Cons: "Communication and updates. At the very least, food and drink vouchers. 4 hours is a LONG time to be delayed. Extra points had the airline reimbursed their $40 ONE WAY bag fee regardless whether it’s a carry on or checked luggage."
Pros: "Everything was well executed; friendly staff, clean plane, good entertainment options"
Cons: "It was delayed 3 hours due to rain that lasted about 30 minutes"
Pros: "Cabin crew very good, friendly and efficient. Good value for money."
Cons: "Basic level comfort: small cramped seat. $30 charge for carry-ons is excessive."
Pros: "Nothing"
Cons: "They could’ve let us check our bags to make our flight on time."
Cons: "I missed the flight because they did not allow online check in. The check in closed 45 min before the flight and I got to the airport 35 min before the flight because my first flight at LGA was cancelled and I had to spend $250 to uber yo EWR. They charged me $200 and only refunded me vouchers"
Pros: "I got to change my seat"
Cons: "The flight attendants were rude. Our flight was delayed and we were not updated nor given a reason as to why."