Loved the big seats and the crew worked hard to make it a great flight.
It was ok, very crowded. That's a long flight Tobe so tightly together. Video was not up to par either, poor quality equipment.
Multiple Passport checks Better communication for English speaking traveling people.
Cons: "Can’t say anything but when travel again we’ll still choose Korean Airlines. We love it."
Pros: "Crew was amazing"
Cons: "Seats was kinda uncomfortable. Leather seats would be great"
Pros: "Very friendly staff with excellent service. Bottled water in every seat upon boarding. Lots of leg room, and love the outer earphones they provide!"
Cons: "More movie selections"
Pros: "The crew was on it when it came to responding to the call button."
Pros: "The seat is comfortable."
Cons: "One toilet got dirty, and I had to wait for another toilet. One option of the food was no longer available."
Cons: "More offers of water and drinks."
Pros: "Very good service. Spacious one leg space. Good food. Would love to travel again by Korean airline. Thank you !"
Cons: "Would have loved if some chocolates and cakes kept to eat in the mid of the journey. But no problem. Overall a very good airline. Thank you !"
Pros: "what I don't like .? let me tell you. I den't even know I have to go to. Alaska I Though i have to transfer delta air I have to transfer my lugege. I I'm 72 yet old it' not very easy I diden't want miss my fly I had heard time !"
Pros: "Friendly crew, good movie selection, USB port."
Pros: "Very organized"
Cons: "Wish the cabin crew speak more universal language, English, and the snack between meals more regularly without having to ask."
Cons: "Just the more than one hour departure delay. Reason given was that they were still waiting for passengers on a connect connecting flight. Then what was unusual was a manual head count of passengers which was out of the ordinary in this high tech world of modern air transportation"
Cons: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Cons: "There wad a7 hour delay in Korea and the staff at the airport were not helpful. I asked them if I was in the right place for my connecting flight and all they said was come back in 1 hour. I came back 1 hour later and asked if I'm still in the right place sand when my flight would be boarding. They again said come back in 1 hour. This went on for 7 hours and they never made Amy announcements to inform anyone of when the flights would finally board."
Pros: "Cabins were spotless, restrooms kept clean, attendants always pleasant and food excellent"
Cons: "Too much material in seatback pockets, couldn’t store anything"
Cons: "Flight was delayed 4 hours and I had to miss my connecting flight."
Pros: "Big screen. Full soda cans. Not too cold. Space for legs"
Pros: "The whole overall experience was fantastic. The food is great and the crew does a great job of taking care of you."
Cons: "Difficulty making connections at Inchon airport due to gate locations and lack of people moving capability."
Pros: "The staff was friendly and helpful"
Cons: "There wasnt anything that i didnt like"
Pros: "The flight attendant uniforms"
Cons: "The guy sitting next to me whose elbow and kneee extended 4 inches into my seat area."
Pros: "Korea Airlines is the best!"
Pros: "The crew was nice and organized, polite, professionals, the airplan was clean. flight was on time too."
Cons: "The food did not include varieties, may be is good for korean people but not good for others, the dishes were plastics and foils which are not good for human consumption after being heated. I missed my flight from seoul to saigon because there was two flights with similar time, one with korea and the other with vietnam air, both with similar time but both are with different concourses , then , the ticket did not indicate the gate number , then the airport information operator directed me to the wrong gate resulting in missing my flight to saigon and being subject to penalties which all are not my mistakes. Please fix your system"
Cons: "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
Pros: "seat size is okay,"
Cons: "food is not great,I was hungry in between meals and there was no snacks available at the back part of plane for hungry passengers"
Pros: "The crew performance"
Cons: "15 minute delay"
Pros: "Had a fantastic time, it exceeded my expectations."
Pros: "The service provided was of a high standard. See the comments mentioned above,"
Cons: "The reading light has to be a bit more directed to the person sitting in the aisle seat."
Pros: "Incheon airport was really nice for the layover. Korean Air staff are top notch."
Cons: "Cabin was a little warm the whole time. No individual air controls on this particular plane."
Pros: "Boarding is systematic, all items in order. The food was nice. Love the leg room space."
Pros: "Friendly staff"
Pros: "The return flight food."
Cons: "Uncomfortable seating"
Pros: "First of all, you should not be charging a cancelation fee for unforeseen circumstance such as health problems. Second of all, I have not received a response yet from the emails I have been sending. It is extremely hard to call your hotline for foreigners."
Cons: "Refund policy"
Cons: "Chairs are quite hard and the movies selection limited."
Pros: "Koreans are naturally respectful, making for a very pleasant flight"
Pros: "I've flown all over the world and it literally was the best flight I've ever had."
Pros: "Window seats in business class have direct isle access without having to disturb your neighbor."
Pros: "Big airbus 380 is amazing fly non-stop over 15 hours across the ocean. Really nice airplane. Air attendants are all looking good and friendly. Ice cream was really good."
Cons: "No chicken meals left for me a bit disappointing. I've never had such a problem. Maybe next time have to make an order when booking ticket. Staffs fixed me a fish plate instead. My husband and I couldn't sleep tight at all. No room to straight our legs, especially his long legs."
Pros: "They listen to your request kindly."
Cons: "I wasn't able to choose my seat on line and ended up in a window seat. With the seats in front of my row reclined all the way back, I could not get out of my seat to use the restroom. Having just transferred from Korean Airlines and taken other asian airlines on my trip, it's a hard comparison to a domestic airline, although Hawaiian is among one of the better domestics. On my food tray, there was a bowl of miso soup, that the attendant was trying to hand me, while there was turbulence. The bowl of miso was smiling all over the tray, and on my napkin, and since I was on the inside seat, almost spilled all over me. On a previous Korean airline fight, also with turbulence, the attendant had taken the bowl off the tray, and covered it with a saran, and then handed it to me to make sure it wouldn't spill all over me. There's a bit of difference there."
Pros: "the food"
Cons: "i wish you could have more options on TV comedy :) more episodes of the big bang theory and/or friends :)"
Pros: "The ladies were very polite , smiling , and helpful."
Cons: "No complaints"
Pros: "terrible customer service. wrong information on ticket and nobody could help me with anything. I will never fly emirates again"
Pros: "Brought me to liberty. The Kingdom of Thailand. Great Airline. Reasonable Price. Excellent treatment at Dubai international airport. TSA was also good at Liberty International Airport."
Cons: "Long boarding lines at Liberty International Airport."
Pros: "Plane was modern and more comfortable than most"
Cons: "I do understand that it was an overnight flight but the crew came around only during meals and at no other time did they check on us. I hit the call button and nobody came - call button just went off. I was in the middle next to a sleeping passenger and could not get up."
Pros: "Crew was amazing."
Cons: "Seats were a little narrow and could use new cushions."
Pros: "The food was good. The crew was very accommodating."
Cons: ".If the seats recline to just a little bit more"
Pros: "The crew was great and the dinner was really good!"
Cons: "Breakfast could have been better and the seat was pretty uncomfortable"
Pros: "Timing of flight"
Cons: "Baggage policy has changed and has become too restrictive. Wieight and size and number of checked baggage is below competitors for transatlantic flights. Same for cabin luggage and is enforced randomly. Some economy passers were allowed two pieces, others were forced to check in cabiuggahe at $200."
Pros: "The crew was fantastic. The food was good for airline food."
Cons: "The seats were narrow and seemed a bit smaller than usual."
Cons: "I did not get vegetarian food. And when i book that ticket i didn't get the option of food selection..."
Pros: "The in-flight entertainment is quite good. Getting on the plane was a fine experience. The flight itself went smoothly."
Cons: "Boarding either didn’t announce my zone or didn’t do it clearly enough. The meal service was decent but I don’t think the crew came by with tea or coffee much. The seats were narrower than I recall from previous emirates flights. Information on connections were said to have been updated in the entertainment system, but were not updated in actual fact."
Pros: "They were very courteous and provided us with a solution with an overweight luggage so that we wouldn’t pay the extra fees. Flight was very smooth on the 777. Best flight ever."
Cons: "Nothing negative about this flight."
Pros: "Service was excelleny"
Cons: "The food was not up to the mark - the menu choice and combinations needs to be re-looked at for non-veg passengers. The choice of spirits was limited and not there at times. The flight attendants overall disposition towards the passengers needs to improve. - at times they forgot what was asked of them."
Pros: "Business class service is good"
Cons: "Economy service sucked . No attendants even after pressing buzzer 5 times in an hour . Had to go get the service on own . Few hostess were unfriendly. Most of the times the nonveg meals were over . This is not the first time . Every time they complain things in Menu are over . I am stuck to fly this airlines for mileage"
Pros: "I loved the entertainment choices and the food wasn’t bad"
Cons: "The crew wasn’t exactly friendly. They seemed really tired and as if they couldn’t be bothered with us."
Pros: "I like thec customer service. Very accommodating"
Pros: "Crew was fantastic!! Definitely will travel with Emirates again!!"
Cons: "Seats a bit uncomfortable but I know nothing can be done about that, so everything else was great."
Pros: "Flight attendants were very friendly and helpful."
Pros: "Friendly crew"
Cons: "I would like better quality in food"
Pros: "Very welcoming. Coach made comfortable. Excellent movie selection"
Pros: "pleasant staff excellent movie selection decent food"
Pros: "The cabin, the variety of beverages and the time of the trip"
Cons: "Perhaps the strange breakfast and the TVs quality"
Pros: "Great staff, great food, great entertainment, best possible international economy experience"
Cons: "Boarding process could have been a touch more organized, but not significant"
Pros: "The boarding was efficient."
Cons: "There were no vegetarian or vegan food options. The flight was crowded and uncomfortable."
Pros: "The airline was good, food fine, entertainment good, and seats comfy."
Cons: "The delay for boarding wasn't communicated good."
Pros: "Safety video was cool. Even in Arabic! The amenities were lovely — headphones, entertainment choices, bag with toothbrush, slippersox, etc. They elevated economy well above (the usual) steerage."
Cons: "Not having options beyond the menu; it wasn't clear where to ask for a vegetarian meal. The battle of carry-on v. coat storage is unseemly."
Cons: "Electronic entertainment is poor and the whole experience rather depressing no matter how hard the crew tries"
Pros: "Best entertainment system."
Cons: "Wifi didn't work. Seats could be more comfortable."
Pros: "Everybody was polity with smile the trip as good and"
Cons: "seats are way too narrow for such a long trip."
Pros: "Staff was excellent. Food good. Great choice of movies."
Cons: "Bigger and more comfortable seats."
Pros: "Friendly staff and on time schedule"
Cons: "Tight leg room"
Pros: "Everyone was nice and attentive nice meals"
Cons: "The crew was welcoming and helpful. The plane was clean.... the food was pretty good."
Pros: "Crew was extremely accommodating and friendly."
Cons: "Too cramped- very uncomfortable."
Pros: "We were able to switch seats to get more space -- especially leg room"
Pros: "Crew / service very attentive. Lovely appearance. Food very good , also the coffee! I also enjoyed the little comforts, pillows, blankets & the travel pouch with travel essentials. I also appreciate the cabin sizes & locations of the lavatories. And, love the ceiling lights!"
Cons: "My entertainment screen wasn't responding well, which di annoy the passenger in front of me lol"
Pros: "One of the better experiences I've had on a plane"
Pros: "Very impressed. Will definitely fly with them more often in the future. A little confused with the max weight of baggage. Website was not so soecific."
Cons: "A little confused with the max weight of baggage. Website was not so specific."
Cons: "I didn't like the food after I hate the fish with rice I got sick sweating cold!!terrible experience!!"
Cons: "Broken seat, little leg room...A380 is a much better plane than the airbus."
Cons: "Too nosiness to hear movie"
Pros: "Leg room, seats reclining, kids movie selection."
Cons: "Food was horrific. Kids meal was just not Edible and smelled bad. By the time cabin crew reached our section there was no food selection. Bathrooms deteriorated through the flight and were not cleaned through a 10 hr flight. Paper towels and toilet toilet paper ran out two thirds of the way into the red-eye flight and bathrooms became non useable in the morning. Crew requires more training in upkeep of airplane on long-haul flights."
Pros: "Customer service, amenities like socks, sleeping mask, free headphones and free drinks were all excellent part of the trip."
Cons: "I'm a reasonable we'll traveled man who always flies economy class (unless I get a free upgrade or a great price to upgrade at check in). This is the most uncomfortable, cramped, and smallest seat I have ever flown in...first time flying Emirates...I certainly would never fly again and actual am haunted by the idea of the return flight in 10 days. Not worth it! I'd rather deal with possibly getting dragged off a United flight!"
Cons: "The staff was extremely rude and mean. They skipped me for food and had overall poor behavior. Worst international flight I've ever been on"
Pros: "The crew was incredibly welcoming and supportive. I was traveling with my daughter and they were so sweet to take pictures with her and bring her to the cockpit. The plane was state of the art and our flight was early. Now I see what everyone means when they say flying with Emirates is flying with among the best. Thanks Emirates."
Cons: "Maria was very rude and not pleasant."
Pros: "Crew was very nicker- great seats, not crowded"
Cons: "Layover in Seoul at 3.30am. Nothing is open - even the lounge does not open until 5am"
Pros: "comfort and ease of transfer"
Cons: "food needs a little bit of improvement"
Cons: "The gate change notification on my phone was excellent"
Pros: "Good service"
Cons: "Update new movie"
Pros: "Crew was very helpful and kind."
Cons: "Improve entertainment.. more shows with subtitles ."
Pros: "By far the best airline, service, crew, etc, I’ve ever flown with! I love Asiana Airlines!"
Cons: "Seriously, nothing. It was great!"
Pros: "The flight crew was great and met my expectations."
Cons: "I flew on 4 separate planes and each one of them had noticeable issues with cracked interior components and torn materials. My seat was reassigned at check-in from the one I has selected 2 months earlier without notifying me. I went from a window seat to an aisle set for a 12+ hour flight."
Pros: "The food and the service"
Cons: "4 hours layover plus 3 hours delay. Horrible."
Cons: "I’m regarded as disabled, usually I have TSA pre-check privilege in most of the airline I took before but unfortunately, I couldn’t get any from Asiana. The guy helped me on checking in told me that AsIan’s didn’t provide this service to the customer. I felt not quite happy but ok with this. The one made me feel upset is they didn’t give me pre-boarding even though they already noticed that I’m disabled. I needed to wait on the line for over 25 minutes, my left leg very tired. I can walk but I can’t stand for long time, it hurts my back and leg. I got almost same style Vegetarian food in both dinner and breakfast, all vegetables, no tofu at all."
Pros: "Very nice crew."
Cons: "Very limited options for food and entertainment. It is not the top-tier experience like Cathay or Singapore airlines. A good tier-2 airlines."
Pros: "Tons of leg room."
Cons: "No soap in bathroom"
Cons: "Flight was late leaving San Francisco, connecting flight from Seoul to Manila was also late. Service was okay. Entertainment okay."
Pros: "Great airline staff, good food, smooth flight."
Cons: "Fewer movie selections than other airlines. Would have liked a small pouch of personal kit—toothbrush, eye mask, etc."
Pros: "Food was good, friendly service"
Cons: "Movies were not good, not enough selection"
Pros: "I liked the seat and having a full row. Food was better and healthier than most airline food. I had the Korean dinner of bibimbap with miso soup and pickled radish and the Westerm breakfast of a cheese omelette with vegetables and a fruit cup."
Cons: "Too hot! Hard to sleep when it’s near 80 degrees. Tip: sprinkle water on blanket for a cooling cover."
Pros: "I love the friendliness of Asiana Airlines crew. I know I will have what I need to travel comfortably."
Cons: "Seats were very close with very little leg room"
Pros: "The comfort of seats and leg room. Professional staff, excellent cuisine."
Pros: "The crew was very nice and polite.."
Cons: "I liked everything .."
Pros: "I loved the leg room and the pleasant classical music that was playing during boarding and exiting."
Cons: "I didn’t realize some of the food was going to be so spicy. Perhaps a bit of a warning next time would be greatly appreciated."
Pros: "Atleast inform me about the fact so I can decide if I want to keep the seat or ask to be transferred. I understand they want to cater to needs of animal lovers but please understand not everyone is comfortable around animals."
Cons: "i did not like that i was seated next to someone with a pet dog that never stops barking. I hardly slept and the dog smell is very unpleasant I lost my appetite."
Pros: "I appreciated the food and service from the stewardesses was great. The red embroidered apron was a nice touch."
Cons: "My luggage was late, and I did not receive it until 24 hours after I landed in Hanoi. This caused a big inconvenience. I had packed my things very carefully, and most of what I needed the first day was in there."
Pros: "very attentive and kind hearted flight attendants, asiana airline always gives me the best impression and satisfying flight experience always. Thank you always!"
Cons: "the aircraft I was in supposedly provide wifi service, however I could not connect to it,tried and checked several times during the flight,it was not available. Except that part,every other parts:perfect!"
Cons: "I don't like the first come first serve boarding system its chaos out there"
Pros: "The large leg space/room!"
Cons: "The food was limited and it's actually not that good."
Pros: "Toothbrushes/paste and mouthwash were provided in flight restrooms. Staff frequently came by and checked on passengers with drinks or snacks to ensure optimum comfort. Flight staff boarded the plane swiftly while also greeting each passenger warmly. In flight meals were great. Flight was short which was happy."
Pros: "Cleanliness, friendliness and calm flight. Food selection in Economy was limited but quality of Korean offerings was good."
Cons: "Some restrooms were not supplied properly. Would have appreciated hot towel or other refreshment before landing after 12 hour flight."
Pros: "The service was top-notch, and so was the food. On my flight from San Francisco to Korea, things were just fine, Though I wish I had the window seat that was actually adjacent to the window, and not separated from the window by a desk/table arrangement. Aside from that, everything was grand."
Cons: "The flight from Korea to Bangkok was a different story. The seats resembled those you would find in premium economy on other airlines. While the food and service were good, the entertainment was abysmal. Basically, you were watching TV with poor quality reception and no ability to choose what you wanted to watch other than flipping through the channels to see what was already on. Although this was nearly a seven hour international flight, The entertainment package felt like something you would encounter on a cheap charter bus to Vegas. If I knew this was the aircraft I would be taking, I would never have booked on Asiana. The flight to Bangkok was really substandard."
Pros: "Staff were excellent. They're the big part of the reason why we fly Asiana. American-owned airlines are rude, old and crabby."
Cons: "The food was hit or miss. Our first meal was ok. 2nd meal was just a sandwich which is not that great. The 3rd meal which was chicken was dry and tasteless. My husband and I couldn't eat it. It's like eating a styrofoam cup."
Pros: "i think asiana is one of the best airline in market for their professional services. thanks."
Pros: "The food was decent for airline food, and the crew was friendly."
Cons: "Way too much turbulence. Not sure if this was due to being at the back of the plane or if the weather was bad, but it was constant and very jarring. For a 12 hour flight this makes things extremely uncomfortable. Also the plane was a little older and the seats were hard and uncomfortable. The in flight entertainment system was also hard to use, unresponsive touch screen and strange little remote. Additionally we sat on the tarmac for an hour waiting for flight documentation. This not only caused us to miss our bus once we arrived at our final destination, but also added another hour to an already very long flight. The captain was not very forthcoming with information about the delay. Overall the experience was unpleasant and I don't look forward to having to repeat it."
Pros: "Crew friendly and helpful. Plane clean, food not great but decent. Takeoff right on tme."
Cons: "Cramped seating, no leg room, made for a long, uncomfortable 11 hour flight. Small selection of movies."
Pros: "Asiana service"
Cons: "Old plane. Small screens and worn out fixtures."
Pros: "Very comfortable, good service. Only thing I didn't like was the way they do the entertainment system. You change "channels" and to watch the thing you want you have to find it and then rewind to the beginning. The music channels loop after about 6 songs."
Pros: "The attendants are super nice."
Cons: "I do not like the time of departure. People can still work if the flight is at night and not at 1230PM."
Pros: "Crews are very attentive and great with their service!s. Way better than many big Asia airlines!"
Cons: "The plane OZ 211 is so old and the entertainment system is very very old! The seats aren't very comfortable either!"
Pros: "Boarding and on time flights"
Cons: "No personal tv on flight"
Pros: "Friendly crew and staff"
Cons: "Food was just okay No power outlets in economy seats Short delay"
Pros: "The cabin was surprisingly warm unlike other airlines I've been on. They also provided nice toiletries in the bathroom like face toner and mouth wash."
Cons: "The seats were a little uncomfortable especially for such a long flight"
Cons: "baggage fees"
Pros: "The crew"
Pros: "Crew were very attentive and personally escorted us to our connecting flight to make sure we made it on time, as our first flight was delayed. Decent amount of leg room."
Cons: "Flight 1 hour delayed. Seat is kinda hard."
Pros: "Everything was Ok. I appreciate Asiana airline. When I was stuck in Air port for 8hours, they saved me. I had a lot of luggages at that time. Because I would go back Korea. They were so nice and helped me quckily."
Cons: "Entertainment - difficult to find movie channel guide"
Cons: "UNITED CONTINENTAL SERVICE GOT ME TO HOUSTON ALIVE. BUT EVERYTHING ABOUT THE TERMINAL AT SFO TO THE AIRPLANE (A 320) AND SERVICE ON BOARD ARE VERY DISAPPOINTING AND I DREAD MY RETURN FLIGHT."
Terrible service and plane Just 3 toilets for over 150 passengers No screen A flights of nearly 8 hours. A disgrace
It was friendly and I enjoyed the flight very much.
WiFi in the airport!!!!!!!
WiFi in the airport!!!!!!!!!!!
We booked business and they offered nothing during the 1 hour flight
Cons: "Sick (flue/high temperature) person was allowed to board the plane. Don't allow sick people on a plane during coronavirus epidemic."
Pros: "Boarding seemed like a long time"
Pros: "Super nice"
Cons: "To give tooth brush and tooth paste for long flight."
Pros: "Yes they was super nice."
Cons: "To give tooth brush and tooth paste for the long flight."
Pros: "Ok flight, but not happy how customers are being treated in flight."
Cons: "No online check in facility via app or web Boarding passes for connecting flight weren't provided at origin. BOM-TAS Nobody attends to the host/ess call button, had to go and get water twice for my coughing wife. TAS-LHR Impolite ground crew in Tashkent. We were provided different seats in different locations for a family of 3 members. Ground crew does don't care attitude."
Pros: "I must have chosen business class ($43?) and it was very comfortable. Very short flight but still served a snack."
Cons: "Left about an hour late and took a VERY long time to get luggage after arrival."
Pros: "Food was good"
Cons: "Very hot."
Pros: "Safe flight clean airplane"
Cons: "Intertaimnet none of the tv in my row was working:-( no movie game or music for 12 hours of flight"
Pros: "Friendly crew."
Cons: "Planes old, and even business class seats are not very comfortable."
Pros: "Had a very comfortable flight - an overall pleasant experience! However, the food made me bloated :("
Cons: "Flight was shaky. Did not feel safe."
Pros: "The crew was amazing and super polite!!!"
Cons: "The smell on the plane from some passengers ..."
Pros: "I am satisfied with my flight to Riga, especially with reservation and booking and smooth flight."
Cons: "Lots of noise at the plane."
Pros: "Caring about passengers"
Pros: "Non-stop flight, new plane, on time, free checked bag (50 lbs), very thorough security, inexpensive. Lots of legroom and seats recline farther than most coach seats."
Cons: "It's kind of like flying the subway. No shades on the windows, very little if any A/C (people were fanning themselves over the Atlantic), lights stayed on for the entire flight, comically surly flight attendants (I gave my water to an old lady bc they wouldn't help her). Took an hour to board bc of security. Didn't recognize a single film, 4 music stations. Cheap and efficient, though."
Pros: "Food Service Flight in general"
Cons: "Huge and slow boarding line"
Pros: "Find the best prices on Tashkent flights."
Pros: "They finally have 767 with at seat screens - Riga to JFK - but most movies Russian or Uzbek with extremely poor "English" spoken oven the dialog, not subtitles which would be more enjoyable. Would also be nice to have beer for purchase."
Pros: "It was quite pleasant to fly with HY to Bangkok. The service was excellent."
Cons: "Due to extra security it took longer to get into boarding area."
Pros: "Easy flight on time, overall professional team"
Cons: "No good Entertainment and crew doesn't speak good English."
Pros: "Easy flight on time, overall professional team"
Cons: "No good Entertainment and crew doesn't speak good English."
Pros: "Pleasant non-stop JFK to Riga. Only complaint is no "at seat" screens."
This is another disease as if you have the Internet, you are ordinary deceivers!
My experience with Turkish airlines has very disappointing. The crew members were not polite during the flight, I had kindly requested for a cup of water, three times! But I had not received a single cup, I will not be flying Turkish airlines again.
I got confused about flight time and day missed my flight and rescheduled it for another day they charged me again $260. Even I tried to call the airline 4 hours before nobody answered me . I don’t have time now to fight this case but I think it’s not fair…
Thank you for your service and have a wonderful day.
Cons: "Sometime complicated to buy tickets, its sending you to other websites! It would be nice to buy everything straight from Kayak"
Pros: "Nice flight"
Cons: "The food"
Pros: "The service"
Cons: "The sandwich"
Pros: "Nothing at all,I had a horrible flight"
Cons: "timing and be more respectful to the costumers, and be nice"
Pros: "Crew was outstanding, seats were comfortable. The food was awesome!"
Cons: "it was perfect."
Pros: "Comfort and food with good entertainment."
Cons: "Crew could be trained for better service, most all were rude and annoyed that they were there."
Pros: "Crew were nice. It was a very quiet flight so plenty of room to move to other seats - see below."
Cons: "Although the flight was probably less than half full, by the time the trolley got to us there was only one choice of lunch. People in front reclined their seats right back into our faces. Seats were packed together very tightly. Given the lack of space, better to fix seats to only recline a little."
Cons: "At Tashkent Turkish air had no personnel to resolve problems. Our luggage was very damaged and after waiting for almost an hour, we had to leave the airport"
Pros: "Food and service better than typical international carrier."
Cons: "Nothing stands out - so basically no comment."
Pros: "I had empty seats next to me"
Cons: "The guy that checked me in was very rude and wasn’t smiling at all and then he showed my passport picture to his colleague and they both started laughing. I was trying to use the restroom on the plane but there was a person in there for a long time; I waited outside patiently and then when I got in I brushed my teeth and used the toilet. It didn’t take me that long but the flight attendant knocked hard on the door but she didn’t do that for me with the other guy. I didn’t feel welcomed at all from the crew honestly."
Cons: "Boarding is poorly done at Lahore. Business class passengers should have a separate line. They should have better announcement system for boarding. Boarding becomes chaos when agents aren’t able to properly board the passengers."
Pros: "Comfortable seats, good meal, good video options, high quality crew"
Cons: "finding check-in area was confusing"
Pros: "Nothing. How can anyone overbook a flight and want the passengers to pay the price. Food is horrible. Will never book with this airline again"
Cons: "Everything. Customer service is horrible"
Pros: "including new releases"
Pros: "Staff was very friendly. Good was great. I was actually comfortable during the flight."
Cons: "It's a long flight. But that's unavoidable."
Pros: "Crews were cooperative."
Pros: "The flight didn't take too long"
Cons: "The staff at the airport is really rude and just tries to push you off to another person. When you do finally talk to someone they will give you a short blunt answer and try to get rid of you. The WiFi is horrible and hardly works. There aren't any quiet places to sleep and many of the phone charging stations cost money."
Pros: "Excellent service, entertainment, the food and drink options were good and a 10 hour flight was made as comfortable as can be."
Pros: "Amenities. Flexible food options if requested ahead online. Bilingual staff."
Cons: "Less legroom than others. Small drink proportions."
Pros: "I have taken the same route earlier past year Atlanta-Istanbul-Sarajevo ,and return Overall best experience best comfort and definitely beat food"
Cons: "Cramped economy seating, but usual for these days."
Cons: "Absolute chaotic experience. Seized all electronic equipment which I anticipated ahead of time and left my iPad home - but they took my camera - which is NOT on the list or a digital device. They had ONE person handling what had to be well over a thousand iPads and laptops. Flight left hours late. NO legroom, Food was horrible and inedible. The entertainment system draped out and locked up 4 hours into a ten hour flight. The WORST flight experience I have had in a very long tie and I have flown all over the world. Will NEVER fly Turkish Air again. STAY AWAY from this airline."
Cons: "Horrible customer service. We paid in case of change in flight plan .your airline said no money back."
Pros: "Nothing important"
Cons: "I wasn't given an option to ask for a vegan meal at any point in the booking process. When I asked for a vegan meal on the plane the crew said I should have asked for one ahead of time and did not have a vegan meal for me."
Cons: "Movie sound was so poor it was difficult to understand the dialogue."
Pros: "Good service and chairs were comfortable."
Cons: "Took FOREVER to get my bag in Tashkent. When you arrive at 2:30 in the morning, you want to get your bag and go to bed, not spend another hour or more waiting at the airport. This may not be entirely the fault of the airline, but it seems that a company like Turkish Airlines should have enough clout to insist on a better travel experience for their customers."
Pros: "The food was very good. As a vegetarian, I find I am quite disappointed on flights because of limited or no meatless options. This was not the case on Turkisk."
Cons: "Seats are too cramped. Need extra leg room. They should really take out a few rows of seats to provide some more much needed room."
Cons: "bread was cold!! food asn't so good"
Pros: "Flight took off on time"
Cons: "The stewardesses could use some additional training on service with a smile"
Pros: "There's nothing to like when the Federal Aviation administration bans direct flights from US to Istanbul, Turkey"
Cons: "I hate that KAYAK sells me this package and after collecting their commission the only customer support is to direct me to subcontractors which in turn direct me to the airline which in turn NEVER PICKS THEIR F*CKING PHONES UP!!! BAD BAD BAD CUSTOMER SERVICE #NEVEREVERKAYAK"
Pros: "Crew was efficient"
Cons: "The baggage handlers broke a wheel off my suitcase and damaged the hand!e."
Pros: "I flew Paris -Hong Kong(round trip) with transfer in Istanbul and overall everything was ok. The in-flight service was great, food was very good and their fleet seems quite new and clean."
Cons: "Thw only aspect I didn't like was the fact that our flight from Istanbul to Hong Kong was delayed and that is not a big problem,flights gets delayed all the time. But the attitude we got from the ground staff in the airport was a big problem. We got to the customer service counter to get further information about the flight and nobody was giving us any information.Not even an apology for the fact that we waited for 3 hours in an airport at 2 AM. Everybody seemed so bored,that they barely spoke 3 words.They offered us a voucher at Burger King, but we couldn't order anything from the menu,but the simplest burger. We just expected a bit more from an airline that has somebody dressed as a chef on-board while serving the in-flight meals."
Pros: "The fares were cheap and there was no mistaking we were in economy class: the seats were relatively uncomfortable, and the cabin seemed a bit out-of-date. BUT: for being economy class, legroom seemed above average. The food service was amazing, and cabin crew was incredibly attentive and friendly. I will absolutely look to fly Turkish Air in the future!"
Cons: "The worst part of the trip: other passengers. Some of them were pretty pushy and aggressive, while others had somewhat dubious standards of personal hygiene."
Pros: "I enjoyed receiving food on the flight with real silverware, a warm roll and friendly service. Having a choice of entertainment was also nice. Best of all, I like the fact that the airlines offers a guided tour of Istanbul in English during a layover there; I only wish I'd read that in the in-flight magazine before going off on my own to sightsee."
Cons: "I didn't like the multiple screenings to get on the plane, but suspect that was more a decision of the airport than the airlines. Being singled out for extra screening wasn't my favorite either!"
Pros: "Flight was great overall, but the one piece that I'm hoping is not a repeat is the overly frequent reminders, especially since this was an overnight flight."
Cons: "Too many redundant and unnecessary announcements"
Pros: "Comfortable seats, conditions in lounge hall. Very well organized"
Cons: "I didn't like boarding process at all. Poor organized. Crew should pay more attention to passangers."
Pros: "The cabin was very comfortable and my window seat was especially good for sleeping on this extremely early-morning flight."