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Nov 30 — Dec 71
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Wed 11/30
Wed 12/7

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Flight from Salt Lake City to Richmond Byrd Intl
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Top 4 airlines serving Utah to Richmond Byrd Intl

Scores according to KAYAK customer reviews
DeltaOverall score based on 31844 reviews
Airline reviews

There was no entertainment on this short flight which is OK. There was also no service on this short flight so that explains the rating. The main issues with this flight had nothing to do with Delta. The problems with this flight was ATC and the ground crew at LGA. Before taking off from DCA while we were taxiing, we had to be directed to a parking area for almost one hour because of a ground stop at LGA. Once airborne, the flight was fine. We landed and then had to wait another 15 minutes because although the gate was clear, the alleyway was blocked by other aircraft. We had to wait until those aircraft cleared the alleyway before we could taxi to the gate. It was a good thing that I had a 2 hour layover in LGA because due to the delay, I still had one hour to get to my connecting flight. So I made my flight without difficulty.

Read more about Delta

There was no entertainment on this short flight which is OK. There was also no service on this short flight so that explains the rating. The main issues with this flight had nothing to do with Delta. The problems with this flight was ATC and the ground crew at LGA. Before taking off from DCA while we were taxiing, we had to be directed to a parking area for almost one hour because of a ground stop at LGA. Once airborne, the flight was fine. We landed and then had to wait another 15 minutes because although the gate was clear, the alleyway was blocked by other aircraft. We had to wait until those aircraft cleared the alleyway before we could taxi to the gate. It was a good thing that I had a 2 hour layover in LGA because due to the delay, I still had one hour to get to my connecting flight. So I made my flight without difficulty.

Maybe because I finally got to New York many delays on the flight. Very disappointed that a survey wasn’t sent out on my my trip out to Milwaukee on August 5-6 debacle. Which flight stranded on tarmac 4 hours then couldn’t get a straight answer to book a flight to Milwaukee. Spent 4-5 hours trying to get flight to Milwaukee no sleep then to finally get a flight with only 2 hours of sleep . No answers why prey flight was canceled and no help at JFK GETTING LUGGAGE & REBOOKING FLIGHT. . This was just the tip of the fiasco!!!!!

At the gate I was stopped by security and questioned in Liberia. They were asking me questions about where I had stayed and if I had left my bags alone. They asked me if I had gone through security with my bags since I had only brought a carry on and a backpack. Even though I was compliant security was difficult and unwilling to answer my questions. They marked my passport with a security sticker then told me to go sit down. I was afraid that I had done something in the rinky dink jam packed airport in Liberia that had somehow compromised me but I will probably never know because they refused to answer my questions.

Flight on time and arrived early so no worries about a tight connection. Complementary beverage service and snack only. Sat next to grossly fat person who overlapped into my seat - uncomfortable but not the fault of the airline

Love the crew

It was nonexistant. We got screwed out of 2 roundtrip tickets due to lack of communication from Delta and Skywest.

It would have been nice to be served some water

Cons: "Excellent experience during covid times."
Pros: "Flight was smooth and amazing"
Cons: "Nothing"
Pros: "The pilot kept us updated."
Pros: "The chargers and movies on the flight. The seat was comfortable. The flight attendants where awesome. I loved the flight!"
Cons: "No changes!"
Pros: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection."
Cons: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection. We would like to give a shout out to the baggage team that were able to transfer our bags in such a short amount of time. And also to the San Jose flight that we did for four of us."
Cons: "Just water and coffee. Needed some variety."
Pros: "Crew was good. Seat uncomfortable and hard."
Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Pros: "After there was a problem with the plane once we had boarded, they were able to switch us to another plane at another gate. There was a short wait, and we only had a delay of 35 minutes."
Cons: "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"
Pros: "The seat was very comfortable even as a basic seating and the entertainment options were great."
Cons: "The voice from the pilot was very loud and would be too much if I had my headphones on."
Pros: "The cAbin attendant was really good"
Cons: "No problems at all!"
Pros: "suites in business class were nice but doors were not functioning very smooth"
Cons: "The plane was very hot during flight and could not be adjusted according to the crew. Exactly the same flight last month was much more comfortable"
Pros: "Friendly staff. Entertainment selection is impressive (though I didn't use it). Drinks and snacks are provided."
Cons: "Boarding process was time consuming due to poor organization from Delta. Unloading process takes forever for the same reason. Despite booking at the same time my fiancee and I didn't get seated next to one another."
Pros: "The flight was great from beginning to end. I have no complaints."
Cons: "Poor service"
Pros: "Comfort and snack was good."
Cons: "All ok."
Pros: "Leg space"
Cons: "The heat on the plane was turned up so high! We were roasting on there! I mentioned it to the flight attendant and he didn't seem to do anything. Everyone was sweating to death."
Pros: "Love the 757 entertainment system"
Cons: "snack mix is not great delayed takeoff"
Pros: "Some of the cabin attendants were friendly and helpful. Others not so much."
Cons: "Even in "world business class" the pods are very small and cramped and there is no room to put a carry on bag even something as small as a headphone box. Also the business class bathroom was very small, very disgustingly dirty when we boarded (someone tried to clean it a bit) and dirty and small throughout the flight. The bathroom does not have ventilation and the toilet basically does not have any liquid for flushing!"
Pros: "The plane was really nice. It was awesome being able to view movies on the flight."
Pros: "I araised safely in New York and all my luggage finally arrived. I suppose that is good but so much else was bad, very bad."
Cons: "The morning of my flight I got a notice the departures time was changed by one hour later but to still arrive at the airport at the same time. So I ended up spending almost four hours at the airport before leaving. Boarding was a mess as "groups" were not called but everyone just rushed the gate in mass and we're let on. Staff were functional but looked and acted surly. It was a functional flight in that I arrived at my destination but it was not managed and I did not feel my business was wanted-only my money."
Cons: "price could be cheaper"
Pros: "Crew was lovely"
Cons: "CRJ-700 is too small. Only one bathroom & it was broken. Hour late to depart & no explanation given. Never turned off the seatbelt sign & we ended up on the plan for approx 2.5hrs for our 1hr flight."
Pros: "The boarding was great.as well as the crew."
Cons: "The seats to small and the food was not that good."
Pros: "Short trip"
Cons: "Boarding process. Paying to check bag when people with roll-on bags were allowed to check them at the gate for free."
Pros: "See above..."
Cons: "See above"
Cons: "Everything!"
Pros: "Air crew was friendly and tried to get people settled as quick as they could to get back on time"
Cons: "plane was a bit late getting in so we left Tampa late fortunately my transfer gate was only a short walk from the arrival gate in Detroit so no issues catching my next flight."
Pros: "We were traveling with a toddler and infant but put in different row because the tickets were purchased separately. Gate staff promptly put us together and even bumped us up to delta comfort. Was a very pleasant trip. Thanks delta!"
Cons: "The seats are very small even for a petite person."
Pros: "Service was excellent in spite of the terrible weather conditions. Flight attendants were very friendly."
Cons: "11 hour overnight delay. Timed out crew. We were given a pillow and blanket to spend the night on the floor in the airport. We we given drinks and a snack box."
Cons: "No communication between different parts of the airport; early arrival, over 2 hours getting through baggage claim; good luck rechecking your bag; almost missed flight with a 2 1/2 hour layover. Workers on the ground don't care, or either don't know what's next on the transit through the airport."
Pros: "When I went into customer service and explained that I lost my flight because of bean at the immigration for almost 2hrs and the woman she say u going on the next flight, one hr later I was heading to my destination Richmond."
Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."
Cons: "TSA in Atlanta was a nightmare. Really just a little kindness would go a long way."
Pros: "Slight delay, hospitable crew"
Cons: "+25 extra bag charge"
Pros: "Got to Richmond on time."
Cons: "Had the same problems with loading. Loaded from the front, not enough room for carry on, slow us down causing us to take off late. Made up for lost time though."
Cons: "Having my knees jammed into the back of the seat in front of me all flight wasn't very thrilling. Seat was pretty hard too."
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"

I like it because everything looks good

Cons: "Gate agent was cold rude and incompetent"
Cons: "Been non discriminatory"
Cons: "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
Cons: "I wish there were charging ports so I could charge my device on such a long flight."
Pros: "The crew was friendly and the flight was almost on time."
Cons: "The power outlet at my seat didn't work. The baggage was delivered to the wrong carousel at DFW. The seats are TOO DAMN SMALL."
Cons: "Nothing. Everything was great."
Cons: "Flight was 90 mins late departing"
Pros: "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time."
Cons: "Having to pay extra for a aisle seat"
Pros: "Seats were nice, flight was efficient, arrived early."
Cons: "Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it."
Pros: "On time . No significant delays cost of ticket low."
Cons: "Tiny plane with small seats never that comfortable."
Pros: "Nothing it totally messed us up"
Cons: "We missed our 1night in Rome-had to go home and come back the next day-we missed our train tickets and hotel in Rome and it made our trip a lot shorter!"
Cons: "rerouted through Philadelphia."
Cons: "Seats are so uncomfortable! Too close together"
Cons: "charged a surprise of $175 for my third bag although Kayak mentioned i should be charged $75 at the time of booking. AA says it is due to Jordanyan Airlines, why was I surprised by this extra charge?!"
Pros: "The flight left on time and arrived earlier than expected. Great job by the flight attendants as well! I thoroughly enjoyed my flight back home."
Pros: "Smooth and quick flight"
Cons: "Warm, no refreshments"
Cons: "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
Pros: "Went without a hitch"
Cons: "Na"
Cons: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
Pros: "Flight attendants"
Cons: "The flight got delayed from salt lake and we had to spend a day in Charlotte before another flight came"
Pros: "Everything was perfect"
Cons: "Not enough snow in salt lake"
Pros: "On-time departure from PHL; on-time arrival in RIC, my checked bag was on the flight."
Cons: "Nothing."
Pros: "Free movies and tv"
Cons: "Nothing"
Pros: "Although the crew encountered a maintenance issue with the aircraft, another aircraft was provided and we were able to take off within an hour. So glad it wasn't cancelled!"
Cons: "Could not bring a guest into the Admirals Club during the flight delay, although I was allowed to do so on the same outbound leg. There seems to be inconsistency in the way the guest policy is applied (e.g., flying first class international)."
Pros: "Comfort, snacks, boarding process"
Cons: "N/A"
Pros: "All good"
Cons: "No entertainment without paying"
Pros: "For tall people more room for the legs"
Cons: "The Seats aré very near"
Pros: "Grest staff"
Cons: "Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not."
Pros: "Great first class staff."
Cons: "Nothing"
Cons: "there was no entertainment for a very long flight. also, it was night time, and the fasten seatbelt signs are so big and bright that it is impossible to go to sleep! Our plan was delayed for 2 hours, meaning we did not get in until 230am. it was exhausting!"
Pros: "Courteous and professional crew"
Cons: "Delay taking off, due to technical issues with aircraft. Seat area is much too small for an adult."
Pros: "Snacks and entertainment"
Pros: "The planes were comfortable."
Cons: "I didn't get a boarding pass for my third flight."
Pros: "Completely satisfactory for my needs"
Pros: "The crew on the flight were nice and helpful. Even though it was a short flight"
Cons: "Nothing."
Pros: "Good pilot communications. On time departure and arrival."
Cons: "Very cramped quarters. Broken seat. Out of control heating system. Rude staff An hour wait for baggage."
Pros: "Comfortable seats. Quick boarding. No delays."
Cons: "Again flights attendants were a bit dry."
Pros: "Convenient and close to home. Don't have to drive many hours either to Omaha or Denver."
Cons: "Seats don't recline."
Cons: "Same as above"
Pros: "Nice landing."
Cons: "Leg room"
Pros: "Delta is better"
Cons: "No wifi, no headsets to listen to tv"
Pros: "Everything went well. Great assistance because I can't walk far. They got me to my gate on time."
Cons: "Delayed plane on last leg of flight, over 1 hr."
Pros: "Nothing"
Cons: "Everything!"
Cons: "I had to sit next to a huge overweight guy who took all of his own seat and at least 1/3 of mine. He had to have a seatbelt extension... not so cozy. My shoulder was damp from his armpit sweat by the time I arrived in Dallas. The flight was full or I would have requested a different seat."
Cons: "The boarding process was a mess. The terminal was crowded and there was no clear line to board."
Cons: "3 hour delay due to maintenance issues on two planes."
Cons: "I am still not feeling well to travel, so I was staying at home and no Madrid, may be in the fall or winter when I get better, I will visit Madrid one more time."
Cons: "Arrived in Charlotte and tried to get on an earlier flight to Richmond. Was willing to pay a change fee. Even though there were empty seats, I was told that change fee was unavailable for my reservation. I talked to 3 different people on the phone and was given 3 different reasons as to why. 3 different gate people also said there was nothing they could do and there were no supervisors to help. Another person at the counter (who I believe was a supervisor) was able to override and get me on the 2nd (of 3 flights with empty seats)."
Pros: "Boarding"
Cons: "Direct tv sucks! Had to watch trailer 3 times before movie started. If switched to another movie it started part way. Flight attendants instead of one long announcement made three announcements few seconds between thus cutting in and out of movie."
Cons: "working bathroom and entertainment system"
Pros: "Good pilot"
Cons: "Snarky flight attendant. Plane was late."
Pros: "United- I cannot believe that the computer assigned seats in the last row since we have been United/Continental frequent fliers for over 30 years. We will always choose Delta over United based on our experience on Saturday/Sunday."
Pros: "On time"
Cons: "Crew was not helpful, entertainment on screen was archaic and all but useless. Terrible leg room, no accommodation for carry on luggage and just generally in pleasant experience with united"
Cons: "Wouldnt refund my ticket or change my flight. Fee for everything"
Cons: "Crew was not available, that caused a delay. Bags were not loaded, that caused another delay. Gate was not available upon arrival, that caused yet another delay."
Cons: "No TV Screens, everything needs to be purchased on board."
Pros: "I finally made it"
Cons: "Flight was 4 hours late, the gate agent was rude, the Flight Attendant was so large that he hit my arm every time he passed by, no Entertainment/Internet service. EVERY one of my United flights has been late in the recent past."
Pros: "The crew was polite"
Cons: "We got stopped waiting to pull up to the gate for over an hour. This on top of the flight being delayed. The TV screens didn't work and the flight tracker didn't work."
Pros: "On time"
Cons: "Better foods and free entertainment (movies..)"
Pros: "The crew were very nice and polite."
Cons: "No snack options. Only pretzels. Seat cushion very thin."
Cons: "Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time"."
Pros: "The flight attendant's positive energy and the speed/smoothness of the flight"
Cons: "Being 6'6" on a super small plane is never too much fun"
Cons: "NA"
Pros: "The seats"
Cons: "That they lost my bags"
Pros: "The seats on this United flight were far more comfortable than the longer Seattle-Chicago hop. We had more legroom, too."
Pros: "Everything was wonderful"
Cons: "The trip was too long but it is what it is"
Pros: "Nothing"
Cons: "No one is actually caring. They read a script without emotion this making the safety inspection a nuisance rather than informative. Southwest is much better st this."
Pros: "On the whole plane,my row was the only one with a vacant seat. I needed wheelchair assistance getting from check -in counter to the plane and the person who helped me could not have been nicer or more helpful."
Cons: "The savory pretzel snack was very skimpy and I could not drink their water because they only had Dasani which contains an ingredient that I am allergic to."
Pros: "Fast flight."
Pros: "We had 2 stops each way, I'm glad all of the gates were next to each other and our flights were on time."
Cons: "It was great"
Pros: "free entertainment"
Pros: "The food was surprisingly decent."
Cons: "No entertainment."
Pros: "Nothing at all"
Cons: "My flight was delayed for the next day because the pilot timed out in the middle of the flight. I had to spend the night in a crappy room at the Ramada while others on my same flight got luxury hotels. I got a crappy $20 voucher for food that only got me crappy over priced snacks. It wasn't enough for dinner and breakfast. Since my flight was delayed I missed and lost money to the circus. 1 had purchased tickets for my 5 children my husband and I for a total of $400. The show was at 11 am and I arrived at Richmond at that time. Your airline sucks. To make it worst on my way to Aguascalientes I got stuck in Houston for the night and half a day because yall delayed flights due to snow that never happened. I had to before for food vouchers because I had already gone over my budget with the delay. Overall it was a horrible experience."
Pros: "Boarding was orderly, crew was reasonably nice."
Cons: "Comfort, food and entertainment (extra $$) is very mediocre."
Pros: "Very clean and pleasant flight personal great."
Pros: "On time"
Cons: "Comfort space"
Cons: "I wish I could have gotten more beverage (water) during the flight. Very dry in the cabin but all-in-all, it was a pleasant experience."
Pros: "Nothing"
Cons: "Gate attendant was rude and prematurely gave my seat away before boarding was closed so My infant and I missed the original flight. Check in attendant was rude, picked up my bag stickers and when we disagreed on a military regulation he set the stickers down and walked away and did not assist me. Boarding was extremely disorganized and not enough room for carry on items. It was an aweful experience and I will not be traveling with united airlines ever again."
Pros: "Very friendly staff and I was very comfortable. I will fly United again."
Cons: "Those delays I mentioned."
Pros: "N/a"
Cons: "N/a"
Pros: "Tailwind got it all over faster. The flight crew was professional."
Cons: "I paid for the insurance just in case I needed to change my flight. Well I did need to change my flight to get a few more things done before returning home. The answer I recieved when I called was that I had to pay 600 dollars for the change and then file a claim for possible reimbursement. The whole round trip flight only cost $250."
Pros: "Nice attendants."
Cons: "Cancelled and rerouting of flights. Long waits in airports."
Pros: "Flight attendants were very nice. The plane was clean."
Cons: "The economy seats are TOO CLOSE TOGETHER. Attendants NEED to be more aware of the size of carry-on items and the amount each person brings onto the plane. People in the front 10 rows of the plane should not be putting their luggage in the back, taking up space so people in groups 3-5 have space to put their luggage."
Pros: "Everyone was very friendly and a very smooth ride"
Cons: "Everything was excellent"
Pros: "Crew"
Cons: "Baggage didn't make next flight"
Pros: "Flight crew was friendly"
Cons: "They changed our gate from one end of the terminal to another right at the time of boarding and made no announcements. We all found out by text or had to be told by other passengers."
Pros: "personal service"
Pros: "Boarding Zones included seats throughout plane so it wasn't so bunched up when putting luggage away."
Cons: "Seats too close together and no TV's"
Pros: "Nothing"
Cons: "Kayak did not confirm my seat. Was not able to get a flight. Called customer service and they told me to rebook. My card was charged twice. The airplane had faulted hardware. Waited in line for 2 hours to get a different flight. All flights to Phoenix were full. Didn't make the standby list. Couldn't make the rebook flight. Worst day ever Now, No one can give me a refund. mind you I took a day off from work this was a last minute. The reason this trip was so important to me is because my grandma is in the ICU. I hardly ever complain about any customer service experience. Overall to get a hold of customer service is awful."
Pros: "Everything was in time."
Cons: "Nothing was fine"
Pros: "Nothing"
Cons: "I arrive to Richmond, Va for a family reunion and with enough time to make the banquet. The baggage services in Newark didn't pack my bag on my flight, the next one afterwards nor the one after that. When trying to contact to see what's the issue nobody answered the phone, for a hour. The bag claim services from when I landed in Richmond didn't have a clue on how to contact Newark or to confirm my bags will be on the flight for that day. I had to do the research and find it myself while she watched a movie on her iPad. Needless to say if I could give a negative star rating I would. I missed the banquet and received my bags the next day and still couldn't get a reason from either airport on why they got left behind."
Cons: "Delay time boarding. Taxi time once landed"
Pros: "The crew was helpful to a family with a girl in a wheelchair."
Cons: "Tray table and windows were dirty. Don't care for the waffle cookie they serve."
Pros: "The person sitting next to me was normal."
Cons: "The space was to small, flying makes me sick, my legs hurt, my back hurt and Didn't offer Dr. Pepper"
Cons: "Hours and comfort was horrible"
Pros: "The crew. The booking experience and the check in were all very good to great. I liked the plane on the Houston to cle flight. A 737 I think"
Cons: "The small planes to spend the day in cle to Chicago to slc And the small plane to Houston. Did not eat or use entertainment. No not used answer avail"

Free movies or Wi-Fi some kind of entertainment

Seats were not comfortable at all.

Boarding was easy but that was about it. The seats were way too close together. I couldn’t move without bumping into my nieghbors on either side of me or in front of me. The staff were rude and a bit lazy. Every time I had a question or someone around me needed something they would give a snarky comment or find another attendant to do it. The food was expensive and nothing was complimentary including water. And there were no entertainment options except their $20 Wi-Fi. Overall the worst airline experience I’ve had in a long time. 1/10 would never ever recommend

Liked: Flight took off on time and arrived early. The airplane was clean and organized. The aircrew were super! Made the flight fun! I felt safe. Could have been better: I tried to check in at the kiosk, but an error “99” prevented me from doing so requiring me to wait in line for an agent.

Horrible delay arrived many hours late.

Keep prices affordable for those seeking quick trips and light travel.

I desapointed that all, not happy.

Pros: "The crew were great! They are efficient and everything went smoothly."
Cons: "Not a thing."
Pros: "I hate that the seats don’t decline so it’s makes it very uncomfortable."
Cons: "If the seats could decline"
Pros: "The whole service was excellent!"
Cons: "Less expensive food and drink onboard"
Pros: "Everything they dont know anything when we ask"
Pros: "Nothing but we arrived alive"
Cons: "Everything. Service was terrible. In fact I wouldn’t even call it service. Will never fly Spirit again."
Pros: "The price of the ticket! Plus the plane felt roomier"
Cons: "No tv or radio. And seats do not recline at all."
Cons: "We arrived about 2 hours prior to our scheduled flight take off on a slow morning for the airport. The line for check in was relatively short in length, and we printed our own boarding passes and had pre-paid to check our bag, so we entered the bag drop line. The line moved so slowly that by the time we got to the bag drop employee, we were told that we were too late to make the plane. I would never fly Spirit again."
Cons: "Seats don’t recline at all. Also them a long time to deplane the previous passengers."
Cons: "Need shorter lay overs. The plane was very dirty. And interior is in need of repairs"
Pros: "The flight left on time and was 30 minutes early."
Cons: "Nothing"
Pros: "It was ahead of schedule on the return flight, attendants were very nice and accommodating at front desk and on plane"
Cons: "Did not have wheelchair and attendant available in timely manner at Orlando airport for arrival or departure. Did not know there was a fee for second carryon bag."
Pros: "Pleasant staff. Seats were comfortable. Nothing fancy"
Cons: "Paying $40 for a checked bag. But it arrived safely no problem"
Cons: "The plane was very loud."
Cons: "Service is Not ideal because of attitudes."
Pros: "Low, last minute fare, friendly crew, on time performance....."
Cons: "All good"
Pros: "Pilot did a nice job. Easy of check-in. Did not have to take off my shoes."
Cons: "Crewe member at check-in was rude. When I asked for a different person to help me, she did apologize. The board at the gate was wrong. It said it was going to Baltimore. Employees said it was a mistakes that the flight was to Richmond. It was corrected about 10 minutes before departure. Plane was late. Charged an additional $50 each way for suitcase. Did not know this at time of booking."
Cons: "Traffic accidents delayed me 2 hours and I got to the airport 10 minutes before the flight. I called Spirit air for 2 hours trying to get them to help Meetup but they have a “no show” policy and said I was a no show even though I was there!!!!!!!!!!!! And I had called 2 hours prior to flight to ask for help. Epic fail. Never fly Spirit air."
Pros: "I liked that Spirit is better than Frontier. Though Frontier Airlines isn't hard to beat."
Cons: "$55 dollars to have one piece of carry-on? I purposely travel with only one piece of carry-on luggage. I pack light to avoid extra hassle of checking bags or paying extra fees. None of this matters with Spirit Airlines though!!! If you're bringing more than a toothbrush, then $50 you must pay. So ridiculous."
Pros: "Staff is nice"
Cons: "I paid $57 for the carry on and something for a seat with "extra room" what a load of lies! My knees were crammed into the seat in front of me the whole flight. These people don't bother with penny, nickel and dimes it's all $5 $10 & $50. It will be a cold day in hades before I fly this airline again."
Pros: "It was on time. Great take off and landing."
Cons: "Paying $50 for a carry-on and paying for a lousy cup of coffee."
Pros: "The crew was friendly. The flight was on time."
Cons: "Pay $45 for carry on is absolutely ridiculous. Had to pay even for water. Thank God they don't charge for the air you're breathing inside the aircraft."
Cons: "Just a cheap outfit. Inexpensive is one thing, arousing price gouging as a la carte is another. Will never fly Spirit again."
Pros: "on time cheap"
Cons: "the carry on policy is extremely expensive"
Pros: "Fast"
Pros: "The flight was on time and the flight attendants were nice."
Pros: "Nothing."
Cons: "Did not take the flight because of an issue with the reservation the company would not fix."
Pros: "Nothing"
Cons: "They wouldn't give me a refund or credit to use my ticket on a different flight when I couldn't make it"
Pros: "The flight was on time and boarded quickly."
Cons: "There was a small child sitting two rows behind me that screamed and cried the entire flight. The mom did nothing to entertain or calm the child down.."
Pros: "Nothing"
Cons: "Flight left almost an hour late, the seats are the most uncomfortable And they sell cheap tickets but charged additional $120 for the hand bag which made it more expensive than others. No food at all , unless you pay for it.."
Pros: "I eventually arrived at my desionation"
Cons: "2 hour delay, paying for baggage"
Pros: "The tickets are cheap and the staff is lovely. They fully refunded my ticket cost when they cancelled my flight last minute."
Cons: "There is a ridiculously expensive fee for CARRY ON luggage. The seats are quite cramped and the tray tables can't even be called that. You even have to pay for just a SODA. I WAS going to use them again for a one day trip since I wouldn't have even needed a carry on. But they cancelled my flight just hours before take off. For a trip where I require bags I'm sticking to southwest where the free carry on or checked bag makes up for the difference of the price of the flight itself."
Pros: "Friendly staff. No delays."
Pros: "Barbara."
Pros: "I enjoyed the fact that the boarding process was simple and that the crew on the plane was nice."
Cons: "Getting charged $50 for my check bag was ridiculous especially since the spirit website was down for practically an entire day. The crew at the front desk who handled this was very rude. Additionally I requested that I have the aisle seat on both flights and whoever the brainchild who did seating placed me at the window seat on both of my flights. There was even an adequate amount of empty seats that I could have been placed in. Finally, why are the tray tables the size of my wrist? Granted I was trying to use it to lay down, but even if I was trying to use it for food and drink, or to put a laptop on, it would have been next to impossible."
Pros: "I liked the crew and confort"
Cons: "The canceling of the flight and the way they notified me about flight"
Cons: "They did not respect the seats i had bought and made me sit somewhere else of not my choice."
Pros: "Y'all are stealing money."
Cons: "Why do I have to pay for a carry on and on top of that it's more expensive than the other bag"
Pros: "Flight was fast no issues"
Cons: "Tickets were 89$ after multiple check in and carry on fees it became a 397$ bill. I'll choose a different airline next time"
Cons: "Classic bait and switch scam. This company should be shut down by the US attorney general"
Pros: "Got me from point A to point B."
Cons: "The seats don't recline, I can deal with a lot of things, but not being able to sleep on a flight is straight BS. Probably the last time I fly Spirit from that simple fact alone."
Cons: "Very rude ground crew except for Michael. Special mention to the very rude and ill mannered black lady who insulted us."

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Richmond (RIC)United States

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