When we landed Hong Kong. The plane to Abu Dhabi had closed boarding. Very unprofessional management from airport crew. Me and other 40 passengers will have to wait for the next flight which could be after two days. I booked Emirates to Dubai and I have taken a decision that neither me or my friends will never never go for the poor Hong Kong airlines.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Cheap fare - good
Keep the other expectations low and the experience is ok
Having flown with them previously I think they are slowly improving, especially with their scheduling.
China Eastern as with most China airlines is abit over strict re: use of electronic equipment
Food is sad but one just needs to bring own snacks
We got stucked in hong kong and had to buy extra tickets because the airline cancelled the ones i bought from kayak since my wife could not get into bangkok
tried to change muy return flight.. no one at any of the customer service centers anywhere around the world. called the whole list..and 24 hour service..o.k. hold for 3 hours.. no no no...will never fly this airline again
Fast boarding and disembarking. The temperature was comfortably maintained. Washrooms were kept pristine.
The tv screen kept freezing and became pixelated.
The crew member was abrupt and inattentive. She missed my row completely a few times.
Air pressure in the cabin during descent was not regulated properly. I have never had this much difficulty with regulating ear pressure. Others around also had more problem than usual.
The crew and ticket and gate personnel were awesome. Very polite and very helpful. It was even cooler that we were selected for a bump up to buisness class.
Crew was surprised that someone on the flight might not eat pork... They had zero non-pork options. They brought a biscuit/cracker thing. They had to be asked 4 times to bring me water.
The flight was delayed but there was no announcement about how long it might take... nothing.
When the announcements came through the headphones they were ridiculously(!!!) loud. People we ripping the ear buds from their ears but it was never fast enough. It actually blew out the speakers on my headphones. Thanks for breaking my headphones!!
Flight attendants never did anything about the people who were out of their seats after landing. One bag fell out and hit me.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.
The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.
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