Ethiopian Airlines check in staff made a pigs-ear of my check in process. First they claimed I'd missed the flight (my ticket said 2335 on 15 Dec, they changed flight to 0010 on 16 Dec, but claimed that as my ticket was for 15 Dec my booking was invalid). They proceeded to re-issue me with a new ticket a (for the 0010 fight on 16 Dec), but then also tried to change my connecting flights by one day - even though they should remain the same (in effect the flight was only put back by 35 minutes, so why change a booking for connecting flight by 24 hours?). Fortunately on arrival in Shanghai, air china check me onto the correct flight. However, to compound matters, my luggage has gone missing and, bizarrely, Ethiopian airlines issued all foreign passengers with landing cards for Japan - not China!
The Crew woke everyone up in the middle of the night with 5 hours to go to serve breakfast. Should have let people sleep and served breakfast with 1.5 hours to go.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
When we landed Hong Kong. The plane to Abu Dhabi had closed boarding. Very unprofessional management from airport crew. Me and other 40 passengers will have to wait for the next flight which could be after two days. I booked Emirates to Dubai and I have taken a decision that neither me or my friends will never never go for the poor Hong Kong airlines.
Cheap fare - good
Keep the other expectations low and the experience is ok
Having flown with them previously I think they are slowly improving, especially with their scheduling.
China Eastern as with most China airlines is abit over strict re: use of electronic equipment
Food is sad but one just needs to bring own snacks
The boarding was fine and the flight did not feel unreasonably crowded as some international flights can feel.
The food was really quite bad. Also, the entertainment devices are out of date (double-pronged headphone jack, slow-functioning controls), but function decently enough.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
tried to change muy return flight.. no one at any of the customer service centers anywhere around the world. called the whole list..and 24 hour service..o.k. hold for 3 hours.. no no no...will never fly this airline again
Fast boarding and disembarking. The temperature was comfortably maintained. Washrooms were kept pristine.
The tv screen kept freezing and became pixelated.
The crew member was abrupt and inattentive. She missed my row completely a few times.
Air pressure in the cabin during descent was not regulated properly. I have never had this much difficulty with regulating ear pressure. Others around also had more problem than usual.
We got stucked in hong kong and had to buy extra tickets because the airline cancelled the ones i bought from kayak since my wife could not get into bangkok
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