Considering this is the longest flight in the world, the flagship flight for Singapore Airlines, and the price paid, it failed to deliver in PremEco. Side note- Early Check-In at Changi Jewel to bag drop hours early is not allowed for SIN > USA. Strike 1. Previous issues with SA's website prevented us from booking the preferred seat in the front row with more legroom. All attempts to contact SA customer support were ignored or incredibly delayed until the seat was booked by someone else. Strike 2 and 3. Boarding area isn't too special. Announcements for boarding were poor. Anyone not in 1st or Business class is definitely made to feel like the lowest. Take off was almost 1am, but they decided to serve one of two meals right afterwards while everyone went to sleep. Strike 4. Meager efforts to offer food or beverage (let alone alcohol) the rest of the 17 hours. Strike 5 Food was average, but below expectations for (again) the flagship flight / longest in world. Powder egg omelet/potatoes or chicken/fries Crew was back in my face to remove my food 4 minutes after they'd served it, since the crew couldn't wait to disappear for hours at a time. Strike 6. Not friendly, not looking to serve passengers paying top $ but quite ready to act superior to tell you what they can't do, can't serve and quick to use degrading tones to tell you to sit down, buckle up. Example 1: Would I like something to drink? Yes, do you have hot tea? We have English breakfast tea. Do you have other flavors? No. Stunning. Example 2: Captain turns on seatbelt sign due to turbulence, attendants go to the back galley and start talking. Turbulence ends, captain turns off seatbelt sign. I get up and walk to the toilets. Attendant, still seated talking to another attendant, turns to me and says "you need to sit down." Me: "no sir, the seatbelt sign got turned off, and I'm hear to use the bathroom. Pay attention and do your job". Wifi is only for upper class or KrisFlyer members. Guess what, I am... but when I enter my info, it fails to connect. Strike 7 (by the way, it isn't high-speed internet anyway Strike 8). 4 whole channels of live TV, sad Strike 9. Movie selection is average. When you're stuck in a tube for 18 hours, it needs to be spectacular, Strike 10. No personal air control, and when sitting on tarmac, there is no air... so guess what, in Singapore it gets hot and humid really fast. Strike 11. PremEco seat was one of the best I've used, so I slept longer than most flights. That was a good thing in itself, but also because it allowed me to skip more of the unpleastantness when awake. For high-priced tick, on a flagship flight of a highly-rated airlines, this was a well-rounded 17hr letdown. But arrived ontime at least.
I would not have changed anything… It was a perfect fight
SingaporeAir premium economy makes an 18-hour flight bearable The cabin crew was very attentive The food was above average. The entertainment options were very good.
Competent, polite flight service crew, Food quality was so-so. 2 meals in 19 hour flight was lame.
We loved everything about this flight and Singapore airlines. We're new fans, we will be flying with Singapore airlines again next year! Highly recommended especially for the long haul flights.
The crew was very courteous and helpful, great experience!
Well, I didn’t like much. The staff didn’t have any beverages except for coffee and water and they never came by. The food just sucked. There was no entertainment at all.
Pros: "The service was outstanding! All of the flight attendants were amazing!"
Cons: "A comfort kit on a ultra long haul flight goes a long way"
Pros: "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
Cons: "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"
Cons: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Pros: "The crew is usually really good."
Cons: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Pros: "Everything is perfect, the crew services are very warm and professional, I strongly believe that Singapore airlines is the best in world as I tried many airlines but I don’t see like their them, I will strongly recommend and I will be their customer for any flight to Far East inshaallah."
Cons: "I recommend if they can provide paid massage service ( not complementary)at the suits class for long trip because there’s enough space to do it , I’m very glad to congratulate them for the level of service they reached ."
Cons: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."
Cons: "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
Pros: "Kindy flight attedances,,smooth boarding,,delicious food"
Pros: "Boarding went smoothly, crew extremely curtious and helpful."
Cons: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
Pros: "Okay in general, nothing impressive"
Cons: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Pros: "This was the most comfortable business class mid haul flight I've ever taken."
Cons: "Absolutely nothing went wrong."
Cons: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Pros: "Premium economy was great."
Pros: "Got bumped to Business Class"
Pros: "Service was great on both sectors"
Cons: "Premium economy seat is still not comfortable enough in comparison with economy."
Pros: "Prompt and timely service"
Cons: "Food can be more tasty"
Pros: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Pros: "Everything else"
Cons: "Food was less than marginal"
Pros: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Cons: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Cons: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Pros: "Friendly staff."
Cons: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Pros: "Service is always excellent"
Cons: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Pros: "Staff, food and emenities great for economy class"
Cons: "Inflight entertainment wasn't as extensive as in previous years."
Cons: "This flight is on an old plane. The entertainment system was dated and the seats didn't recline properly. Food wasn't very good and they offered a very limited selection considering it is a 7-hour flight. Not worth doing Singapore Airlines business class for this leg."
Pros: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Cons: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Pros: "Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient."
Cons: "Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK."
Pros: "Overall experience and wonderful crew"
Cons: "Nothing really."
Pros: "Service was great."
Cons: "Bit on the cold side."
Pros: "Comfort Great book the cook meal choices Restful Attentive service"
Cons: "What’s there not to like about SQ"
Pros: "The entrainment was amazing!"
Cons: "Seats were a little cramped"
Pros: "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
Cons: "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"
Cons: "Need to be able to upgrade with Krisflyer Miles"
Cons: "Old plane. Old in flight entertainment."
Pros: "Singapore service is always outstanding"
Cons: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Pros: "Staff on board were lovely."
Cons: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Pros: "Before booking my flight on Singapore airlines, I took the time to read through some reviews and to be honest, the reviews left by previous passengers did not do the airlines any justice. I rarely, if at all, leave any reviews myself but my flights (from SFO - Singapore and vice versa) were AMAZING! I was sitting in economy and the level of attentiveness that we received, I could only imagine how great first class could be. if i could fly Singapore on all my trips overseas I would."
Pros: "Lots of movie and game options"
Cons: "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
Cons: "Seat quality, on time departure and arrival and food Quality"
Cons: "The food and in flight entertainment needs improvement."
Cons: "Everything can be upgraded as nothing works in air india. Bathrooms are always either flooded or so dirty. Need more hygienic way of traveling."
Cons: "Check in process at Mumbai airport."
Pros: "Seat was comfortable &crew was amazing."
Pros: "Crew was ok , seat was ok Thank you"
Cons: "Newark airport flight was delay about 45minutes. Also did not get luggage ( all three bags) Thanks"
Cons: "I missed this flight due to a delayed connecting flight."
Cons: "It was not working & crew tried to reset 5 times. Seating is also horrible."
Cons: "The screen on my seat was inoperable so I could not avail of the entertainment"
Cons: "Air India randomly reassigned seats that we had selected while booking. Even after paying for new seat assignment (we were traveling with young kids so wanted to be together), they did not assign us the new seats due to a ‘system glitch’. My wife spent upwards of 3 hrs on phone for such a simple task. Very bad!!!"
Pros: "Food was better, seating and TVs seemed updates."
Cons: "the web check in doesn’t work. It was a nightmare trying to check in online and get seats. We set food preferences several times and in several ways (on phone , online and even confirmed it at check in) but we were not served the meals we ordered. This is a huge problem since we had the same issue going from EWR to BOM"
Cons: "My touchscreen was not working and many were having issues with movies not playing"
Cons: "No response in providing wheelchair assistance even though we requested via online/ calling airlines customer service."
Pros: "The in-flight service"
Cons: "Two restrooms were closed as they were broken. I am surprised they were not repaired before the aircraft was put into service."
Cons: "Food was not good"
Pros: "Seating is okay"
Cons: "Worst entertainment - Touch won't work, Remote won't work, Crew was not able to fix this. Long flight Worst staff. Crew never care about to our requests."
Cons: "No service. Boarding pass didn't work. At the check-in counter a tour group bribed the workers to skip the line."
Cons: "Vegetarian food was over by the time I came from bathroom even though it was registered in advance."
Cons: "At first, Air India checked our bags and made us wait for approx 4 hours in airport saying flight delayed and later after 4 hours said flight is cancelled and told everyone to go back home and come back next day to their office that is located away from the airport to rebook the ticket and they did not offer to refund the ticket. They never gave us our bags until after 8 hours something. They never cared of anyone for the entire 12 hours while we were in the airport. We had to spend our money to eat during the 12 hours time spend waiting and ended up booking a hotel room and buy another ticket from a different airline as Air India said they will not be sending us to the next flight as that is for the new passesngers only. Unbelievable experience. We had several stuff tied up to do once we arrive and we went through a nightmare to figure out several items. We did not have phones to communicate and had to go through hell to find a phone to talk with our kids who spend lot of time buying us the hotel room and air tickets for the next day on a different available airline."
Cons: "Wish the flight was shorter."
Pros: "Tasty food and served at the right frequencies."
Cons: "Several inflight entertainment consoles were broken. I suspect that air India is contributing to the overall sales of tablets and iPads by leaving parents with no options It is a 14 hour flight. At least ensure that people can watch a movie."
Pros: "Liked everything except seats."
Cons: "Seats were very uncomfortable."
Pros: "Route, price"
Cons: "Seats too close together; lots of broken volume controls, USB ports, movie screens, screen controls; listed as non-stop flight when we had to change planes & wait in Mumbai for hours"
Cons: "Food was not given on time."
Cons: "NO ENTERTAINMENT ON THE PLANE"
Pros: "Everything is perfect."
Pros: "The crew was friendly and attentive, and boarding was generally orderly."
Cons: "The boarding from Heathrow to EWR was confusing-- the monitor said "Boarding" two hours before the flight, which caused a lot of confusion for passengers. The airline was boarding a certain class of passenger, but there were no announcements to inform other passengers that they weren't doing general boarding at the time. The touch screens on the back of the seats are annoying (especially on a 7-hour flight) to the passenger in front, as they can feel the constant tapping through the seat."
Cons: "The flight was cancelled. On the phone I was offered a seat for a flight 5 days later. I had to go to the airport and be in line for 4 hours to be re-booked on United the next day."
Pros: "Food , perfect timing , very comfortable even in economy , very friendly staff"
Pros: "Flight ticket price was good and arrived mostly on time."
Cons: "Mostly everything was barely average although some things like entertainment and electronics were absolutely poor. Old screens and remotes which don't work. Crew doesn't really care. Food used to be great in Air India before but it has come down in quality and quantity quite a lot."
Pros: "Service was polite and efficient, cabin comfortable (by 2017 standards) ... and the food puts United to shame."
Cons: "Check-in process was a total nightmare, bathrooms not the cleanest and tidiest"
Cons: "Flights get delayed, I get it- you know what I don't get, staff being incredibly rude the entire time, not being prepared with the correct immigration forms so having to hold everyone on the plane until they figured out how to be an actual functioning and respectable airline. Will never fly again"
Cons: "Flight delayed by 3 and half hours, no explanation provided. My chosen seat assignment changed and reassigned to the back of the plane. There is a reason we preselect our seats. Entertainment system did not work. Reading light did not work."
Pros: "Boarding process is good. Flight is clean and fresh."
Cons: "in the middle of air, temperature drops, so it was feeling so cold and the blanket they provided doesn't help much with it."
Pros: "When a reservation glitch meant our special diet meals were not available, the crew scrambled to find some alternative food for us."
Cons: "Even though the new Boeing 787 is supposed to provide an enhanced flying experience, the close seats and limited seat pitch made the flight as uncomfortable as other, older planes."
Cons: "Crew seemed to completely disappear mid flight for hours at a time. No one came when the assistance button was pressed, and passengers were helping themselves to refreshments from the food station as no one was around to help. The maps and camera features didn't work, and movies would exit randomly leaving us to spend 10 minutes fast forwarding to where we left off."
Cons: "The lack of a knowledgeable support rep..."
Pros: "Inflight crew was very professional and helpful."
Cons: "1. Flight going over was late - approx. six hours in the plane before it took off - that is understandable if there are technical problems. However, the flight coming back was late too and this was not communicated to the passengers in the waiting area. Waiting area @ gate 66 terminal 2 Mumbai airport was extremely cold. There were older folks & little kids trying to stay warm - nothing was done about this inspite of communicating it to the staff . 2. Flight from Mumbai to Newark - one bathroom was out of order from the time the flight took off. Another bathroom was totally trashed with paper & paper balls and water on the floor - wanted to take a picture and send it to higher authorities. Entertainment - map application was not working. Streaming movies/shows was constantly interrupted."
Cons: "Old and poorly maintained plane with half of the touch screen entertainment systems not working on the flight between Mumbai to Newark. Call buttons for calling the cabin crew did not work. Remote controls did not work. The seats are all broken and cracked at different places. Poor attention by staff. There was also a delay in our flight of which even the pilot was not made aware of by the maintenance team until the last moment. Poor and failing company. Would never fly with them again."
Pros: "Very cautious crew and good service. This is appreciated because of the patient of the crew in managing few unruly behavior of the guests."
Cons: "Seats were very narrow"
Pros: "Check-in. Early arrival - 40 minutes early. There was a line to board instead of a crowd clogging the boarding area. Check-in and baggage handling person was professional."
Cons: "On-board seat equipment malfunctioned. Poor entertainment. Food was not that great. P/A announcers had some difficulty speaking Hindi as compared to English. Boarding area in Mumbai had only one scanner and poor lighting. Chances of baggage mix-up. This needs to be addressed ASAP."
Pros: "Direct flights, Newark/London and back, at a rate that was not too high."
Cons: "Although we wrote two days ago requesting that kosher meals be provided, there were no kosher meals for my daughter and me. The airport said the plane was boarding, but an hour passed before they boarded us, and then we waited on the plane for more than an hour longer."
Pros: "Food tasted really good, hospitality, cleanliness"
Cons: "Inadequate toiletries in the toilet, a couple of fellow passengers were quite rude regarding an issue with keeping my bag on my allotted place."
Cons: "They weren't able to fix the TV or offer me other seat."
Pros: "The Taj catered food is excellent - though I was surprised to not be offered a glass of wine after the travails of Mumbai airport security. Staff were really friendly and served is well. Overall it was a great flight."
Cons: "The entertainment system didn't work. The toilet paper ran out - no room for spares."
Cons: "For one, our flight was cancelled. This was after a three hour wait on the plane, a night in a hotel, and an entire day wasted trying to get a new flight. Air India told me they were legally obligated to get me to my final destination but only got me as far as the first stop where I spent a night in the airport and bought a new flight on my own dime. I've been in this situation before with other airlines and I was ALWAYS taken care of. I am a young girl and I don't have much money after spending it ALL on MULTIPLE flights home. I travel often and I can take care of myself, but this was a stressful and frightening experience. If it weren't for family I wouldn't be home. Will be fighting for every penny owed to me and everyone who helped me get home."
Pros: "I was pleased with the free blanket and pillow, however it was hard to get sleep when the pilot kept interrupting to tell the cabin unimportant information every 30 minutes for 8 hours. Entertainment selection was sparse and food was dry. The crew however was incredibly responsive and helpful."
Pros: "The crew was exceptionally well trained"
Cons: "It was extremely hot, fully booked, very uncomfortable seats, food was impossible to eat. Being a very frequent flyer for the past 20 years (I spend at least 20 hours flying every month), this was by far the worst flight I ever took"