Daily cleaning, installation of cabin HEPA filters on flights from Veracruz to New York
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 7h 20m.
In the past 3 days, the cheapest one-way tickets were found on United Airlines ($109) and Multiple Airlines ($160), and the lowest round-trip tickets have been found on United Airlines ($182) and Multiple Airlines ($257).
From Veracruz to New York, Wednesday is the cheapest day to fly on average and Friday is the most expensive. Flying from New York back to Veracruz , the best deals are generally found on Wednesday, with Saturday being the most expensive.
When flying out of Veracruz you will be using Veracruz Las Bajadas, often referred to as Veracruz Airport. You will be landing at one of these airports: New York LaGuardia, Newark or New York John F Kennedy Intl.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Veracruz to New York.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to New York from Veracruz is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to New York with an airline and back to Veracruz with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to New York from Veracruz up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Being on time."
Cons: "Older aircraft"
Pros: "Great experience!"
Cons: "Better food and more water."
Pros: "Friendly and cheerful!"
Cons: "I couldn’t sleep in a chair... wish I could"
Pros: "I love the overwhelming positivity exuded by the stallions in business class. Sometimes good things happen to mediocre coffee, others not so lucky!"
Cons: "The guy next to me looked like Joel Osteen and his daughter was actually Cardi B. I could feel the existential dread coming from their tray tables. Also, Lemon and Caramel cheesecake? What an awful flavor combination."
Cons: "Everything. Stinky, dirty cabin. No running water in the bathrooms. Delays on the tarmac."
Pros: "Smooth and easy."
Cons: "Not applicable"
Pros: "Premium boarding breakfast sandwich pretty good"
Cons: "My screen stopped working in the middle of an episode."
Pros: "Everything is perfect"
Pros: "the service in general very nice"
Pros: "Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities."
Cons: "Much older plane. Not as comfortable as some other planes I've been on."
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Cons: "There delay"
Pros: "Layout of aircraft"
Cons: "Couldn't find USB port."
Pros: "Easy ride back home."
Cons: "Limited options for closed captions video. Any announcement was not mentioned in writing."
Pros: "The airline did not disappoint and the customer service were very professional"
Cons: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Pros: "Updated plane, movies are old but a verity"
Cons: "Lost two pieces of luggage"
Pros: "Enjoyed food and movies.Woul"
Cons: "Would like more comedy or romance movies. Becky"
Pros: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Cons: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."
Pros: "Comfort and boarding"
Cons: "Delay and food"
Pros: "On time. Funny pilot"
Pros: "Nothing about it was good. They made us Americans feel so unwanted."
Cons: "The staff was rude"
Pros: "I didn't like anything because the fly leat 3 hours"
Cons: "Headphones suck"
Cons: "Extreme delays"
Pros: "Excellent trip. Provided ample food snacks and drinks."
Pros: "Smooth. Fast."
Cons: "See above airport connection disaster...."
Pros: "We landed 50 min early!"
Cons: "The aircraft could have been cleaned more thoroughly before boarding."
Cons: "Being scammed by the Chinese, China Southern"
Pros: "The prompt transfer"
Cons: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"
Pros: "Comfortable seating in business class Arriving JFK early."
Pros: "All restroom floors were wet. I have seen this in others 767's too. Is this a 767 phenomenon"
Pros: "The stewards were professional, courteous, efficient, helpful, excellent at keeping the cabin clean, kind, and just overall wonderful."
Pros: "loved the cookies!"
Cons: "Wish there were more legroom on those little planes."
Pros: "On time"
Cons: "see above"
Pros: "Plane got to NY."
Cons: "Plane got to NY an hour late due to a maintenance issue, and we missed a connection because of it. Delta staff very unhelpful regarding connections and rebooking... we got redirected to a wall of phones to call for help."
Pros: "Was good"
Pros: "It's what I didn't like....as a Sky Miles member I should get a free bag. Small aircraft for a FL trip."
Cons: "Announcements were difficult to hear. ?static"
Cons: "make me sleep in the airport unexceptedly"
Cons: "Coming back was good ,but going was a mess"
Pros: "I had no one sitting next to me , which was great because of social distancing. Staff where friendly."
Cons: "Having somewhere to charge my phone"
Cons: "We had to buy an extra seat because there wasn't enough passengers that showed up so the flight was going to be cancelled. An extra 3000 pesos after a very stressful wait."
Pros: "The crew was very friendly and kind"
Cons: "It took forever to get on the plane, and there was nobody at the gate for us to ask when we were going to start boarding. The website didn't have any information either. Since this is a smaller plane, it's prone to turbulence so it was very bumpy as we approached Mexico City"
Pros: "We could have drinks and snacks without purchasing them. And the crew is nice"
Cons: "Boarding was delayed and nobody said anything regarding the delay. There was no one in the counter and that was frustrating"
Pros: "Crew was super nice and we could have drinks and snacks without a charge"
Cons: "Seats were clean, just some floor vacuum"
Cons: "Everything was good"
Cons: "Professional and on time"
Pros: "On time departure. Kind crew!"
Cons: "Requested an earlier flight since we arrived at airport early. We were told we would have to pay almost 7000 Mxpesos for penalties!!! Crazy! Same airline only 2 hours earlier.. Why??!!"
Cons: "Flight on time, fligh attendants that didn’t bother me"
Cons: "Poor plane quality and delayed."
Pros: "Pretty good flight overall."
Cons: "Better snacks/ entertainment."
Cons: "The flights to Acapulco and back to MX City were both late."
Pros: "Very different with an in country Mexican airlines. Flight was 1 1/2 hours late. Everything very basic but comfortable flight. No food or beverage service."
Cons: "Not knowing the language makes it a little different in figuring out boarding order and such but asking among the local travelers gets things lined up"
Cons: "We didn't get assigned seats as the system was not available so we ended up getting the boarding passes at the gate. However it was very chaotic as a lot of people were in the same situation. Then it was announced that the flight was delayed for another 90 minutes."
Pros: "Very clean and great service!!"
Pros: "At the gate they should talk in English as well as Spanish calling passengers to get in the plane"
Pros: "Aeromar is a very competent regional"
Cons: "leaving Puerto Escondido"
Cons: "I received a confirmation number but when I got to the airport , the ticket wasn’t booked. I’m not sure what happened. I see it was in my credit card. This was a bad service."
Cons: "Put me in hould to bord more than 2 hours"
Pros: "Same as above."
Pros: "We were on time. Everyone very courteous. Check in easy. Plane clean and safe. Given the negative reviews out there, I can honestly say this trip was just fine."
Cons: "My second bag had to be paid by pound! I payed $85 us for a 14 kg lugagge for a 45 minute flight... The price for the bag was more expensive than my own flight ticket!!!"
Pros: "Personal was excellent"
Pros: "Clean, well maintained plane. Staff was pleasant and professional"
Pros: "Everything was good except the handle on my suitcase was broken and"
Cons: "Damaged suitcase"
Pros: "VERY friendly. Comfortable. The crew had to deal with a sick passenger and they did it with professionalism and kindness. The refreshments were excellent! Much better than US airlines."
Cons: "The boarding process was a bit confusing. The directions weren't clear from the crew, but they were very friendly. Late boarding and we had no updates from the staff."
Pros: "The staff was very professional boarding from Acapulco, Morelia, and Mexico City. They are very friendly and will help you answer any questions you have."
Cons: "One flight got delayed an hour. Also picking up our luggage was a huge mess, they piled five flights together and we had to wait an hour for our stuff."
Pros: "We were only 4 on board.. excellent service"
Cons: "They didnt put fuel to the plane by the time it was the flight we have to wait like 20min or more.. That happen at CDMX .."
Pros: "Fligth on time, with a nice and kind crew."
Cons: "Since we were flying on a prop plane, a new experience for me, I was a little surprised at the differences: the greater degree of bumpiness in turbulence, the sense of quicker and sharper take off and landing."
Cons: "The long delay"
Pros: "Kayak charged much more than quoted price"
Cons: "Kayak overcharged"
Cons: "The airline Cancelled our flight during its rearrangement of its schedule but failed to inform us. We happened to find about it the day before the flight through my cousin who booked through orbitz. The new schedule had fewer options which was sad. Lucky for us we found out about it. Departure was delayed because of lack of staff. The plane sat waiting and ready at the gate, the desk phone rang for twenty five minutes and announcements were made on the public address system in search of staff who could board us. The flight was fine but the front end made we wonder about the operation."
Pros: "Nothing really."
Cons: "- Overbooked flight (by over 20 seats!!! WTF). - Lie after lie about what was going on. - Flight was over 4h delayed."
Cons: "No updates at any time. No opportunity to buy food. No entertainment."
Cons: "Aeromar is a scam"
Cons: "Flight was delayed. When the gateman came to tell me I requsted my bill and when that completed I saw the plane depart. It was half full and already late. They required me to pay $125 USD to take the next half empty flight. Outragiouz"
Pros: "The services"
Cons: "A little of entertainment"
Pros: "Empty plane"
Cons: "No toilet seat on the men's toilet in Puerto Escondido airport, it's been like that for months!!"
Cons: "Gate changed twice and announcements were not clear. No one at check in counter for 45 minutes. I understand they were getting another flight boarded, but that was an excessive wait. In Guadalajara, the luggage was delivered to a different carousel without any notification, so three of us waited for 30 minutes for no good reason until one of us scouted other carousels for it."
Cons: "Very little communication about flight delay and no voucher for food."
Pros: "It was a lil different but can't complain it was nice"
Cons: "It was great. The lil snacks were good"
Pros: "The plane was clean and comfortable for the 1 1/2 hour flight between Puerto Escondido and Mexico City."
Cons: "Strange turbulence right before landing - everyone on the plane was very frightened, especially considering we were very close to downtown Mexico City."
Pros: "The gluten free snacks . The movies"
Cons: "It was freezing on the plane. We were told our luggage would be at one location . After waiting there for 35-40 minutes our luggage was at another location ."
Pros: "crew was amiable, plane was comfortable, airport was nice"
Cons: "take-off was 30 mins delayed for no reason whatsoever, flight was very turbulent, both on take-off an landing"
Pros: "I loved the service they are very nice to everyone"
Cons: "I got lost in the terminal and didnt know where to go for a while had to ask directions didnt want to miss the other flight"
Pros: "Very efficient!"
Pros: "Tried it for the first time, I chose them because it was the cheapest option. If you are looking comfortable over price this is not for you. The rest of the mortals that live on a budget, I find it ok."
Cons: "They don't have ice on board."
Pros: "Hard to find out when the flight was leaving and where to go."
Pros: "Premium feeling to the flight"
Cons: "Departure delayed. Seat does not recline. Not even a good foot rest. On first class."
Pros: "Excellent flight. Aeromexico is great"
Pros: "Everything was great"
Cons: "Everything was great. Love Aeromexico"
Pros: "Great cabin service from Ruben"
Cons: "Pretty basic food offering"
Cons: "-air conditioning in the plane broke so it was super hot -my TV broke as well"
Pros: "I loved to have a very good meal, a nice tv that worked after all, there was a blanket"
Cons: "I didn’t like the headphones, the line to the bathroom was always very long because there was only 1 bathroom to all the plane"
Cons: "The crew is rude and not helpful. Had the only seat that did not have a working tv and the crew did not care to fix it or move me while there was open seats on the plane."
Cons: "Llegue temprano al mostrador me paso a Migracion sabiendo que mi pasaporte estaba roto y no pude viajar perdiendo mi vuelo si el me uniese dicho eso yo uniese tenido tiempo de ir a sacar pasaporte nuevo y poder viajar y me cobran otra maleta y no me regreso el dinero sabiendo que no viaje"
Cons: "We chose seats. Those seats were not ours when we flew. My daughter and I were put in middle seats in seperate rows in the back. Obviously Kayaks program is very faulty. It was my first booking with them and my Last."
Pros: "I like the entertainment choices and the blanket."
Cons: "Food could be better."
Cons: "The flight was overbooked but they dint say anything not to be responsible so they were telling passengers that the plane was overweight"
Pros: "Helpful check-in in Mexico City."
Cons: "Croissant sandwich was not very tasty"
Pros: "Coming back was okay, fly attendants were nice everything was good. thank you."
Cons: "Going to Mexico, I ask for a glass of water and the fly attendant ignored me and she did not come back. I know she heard me, she gave a drink to the other passenger"
Cons: "The behavior of the front desk employee who provided us the ticket."
Pros: "I enjoyed the hot dinner with red wine."
Cons: "The airline"
Pros: "The flight was good. It crashed zero times. I was pleased not to check my carry-on bags. The in-flight meal and movie selection were both really great."
Cons: "The servers were a bit rude--they spilled juice on me--but, to be fair, I was failing to speak spanish, which is also very rude. The only tough thing about this flight was that we changed gates about 4 times, then got switched to a very distant gate at the ass-end of the terminal (literally, the lights were flickering. It was eerie.) THEN we had to take a bus out onto the tarmack to get onto the plane. But that's a small inconvenience considering we travelled from Mexico City to JFK in like 5 hours."
Cons: "NOTHING Ok...."
Pros: "Everything was great!!!"
Cons: "nothing to comment."
Cons: "Terrible staff"
Pros: "Everything went great!"
Cons: "Same as above. Sorry."
Pros: "In general the service was good!"
Cons: "In México city needs to be better organized the people from Aeromexico who attende the customers!"
Cons: "Big delay"
Cons: "Entire experience. Fly a better airline"
Pros: "Breakfast, leg room, entertainment"
Cons: "Boarding, took very ling, apparently waiting for a first official"
Pros: "A few seat empty xso we all could stretch"
Cons: "AEROMEXICO SUCKS BAD CUSTOMER SERVICE NEVER TRAVELING AGAIN WITH THIS AIRLINE"
Pros: "attention, meal with wine, on time"
Pros: "Amazing airline ! Great everything."
Pros: "Quick boarding, takeoff and loading off the plane."
Cons: "I paid additional fee for preferred seating and my seat did not recline."
Pros: "Not too crowded"
Cons: "We didn't know the gate number until after boarding time. We boarded very late. Couldn't get comfortable in the seats"
Pros: "Great staff and comfortable aircraft"
Pros: "The Dreamlines is terrific. Great service, attentive staff & clean airplanes & food."
Cons: "I was coming from colombia were I can take 2 bags free of charge then I was charged from mexico to NY for the second bag, this is unexpected and just seams wrong. the people were not helpful at all."
Pros: "comfortable seats"
Cons: "Plane was chilly and poorly illuminated. No coffee or snack before landing."
Pros: "Aeromexico stole my money and never let me board a flight. My initial flight was cancelled due to mechanical issues after a 3 hour delay in the airport. At this point it was 3AM and all passengers were told to call Aeromexico's support number to re-book their flights. Aeromexico staff does not speak English well and when I asked them to speak slower I was cursed at and hung up on. I finally called again and was given 2 options: agree to a flight that would DESTROY my vacation or get a refund. Scared and exhausted, I told them I didn't understand, and the flight didn't work, and guess what, they re-booked me anyway, and said that since I was re-booked any change to my ticket would entitles them to my entire $1,100 fare. Aeromexico is a criminal enterprise. Never book with them! Kayak, you should cut all ties with this airline!"
Cons: "Food was bland and 1st class was similar to a domestic flight to Fort Lauderdale from NYC"
Cons: "Seats felt very small"
Cons: "Everything was fine and our luggage went straight Through to New York."
Pros: "On time. Comfortable. Curtious."
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Pros: "the only good service is the way the crew treats you"
Cons: "All the flights in on the round trip were delay. on the first flight going to my destination, the airline switch gates twice. the seat on the plane were uncomfortable. had to get back massage once i got home. on my way back to new york. A 80 minute layover in mexico city turn into a 230 min layover."
Cons: "We were stuck for appx 2 hours on the tarmac before deplaning. Then the baggage took another 2 hours to start unloading after our flight waited with no notice as to what was happening with our belongings."
Pros: "Aeromexico sucks"
Pros: "Fast. On time. Great service"
Pros: "Great attendance kind courtesy"
Pros: "Overall, it was easy going"
Cons: "They didn't even provide nuts!! No snacks at all after the long trip."
Cons: "Boarding group announcrments were hard to understand. Aisle were full of people getting settled and nobody could move. Loading back to front makes more sense."
Cons: "food was very spicy. Asian meal was horrible for me & all around me"
Cons: "Needed wheel chair, waited 1/2 hour."
Cons: "I don't like that they board from front to back. it makes more sense after business class To board from the back."
Pros: "On time"
Pros: "United airlines codeshare was horrible. Last minute cancellation and NOT helpful when I called them."
Cons: "I wished there was a snack."
Pros: "Everything went how it should."
Cons: "I have no complaints so far"
Pros: "Good it was."
Cons: "The video and sound on the planes needs some updating or some technical work."
Cons: "El vuelo se atraso"
Cons: "Waited too long to land"
Cons: "Had to pay if you wanted to watch regular tv."
Cons: "Weelchair service is bad"
Pros: "The snack"
Cons: "For the price I paid, it was a terrible seat, no room with 2 people sitting on either side."
Cons: "The wi fi did not work"
Cons: "G hj j"
Pros: "Staff courtesy was outstanding. This is my 2nd trip with United Airlines. Much success to your United in the years ahead. Ritza"
Pros: "Professional service and on time departure"
Pros: "Everything was on time"
Cons: "Seat cushion uncomfortable, seat back wouldn't stay forward"
Pros: "Ride was good. Attendants were good. Other passengers were cooperative and compliant."
Cons: "This plane, as most others nowadays, was cramped for space."
Cons: "The area around me was very dirty. Made me a bit uncomfortable"
Pros: "Courteous and friendly employees..helpful"
Pros: "We had a delay and everyone was very helpful!!"
Pros: "Flights were on time..."
Cons: "A caramel waffle is definitely better than salted pretzel sticks but the airline should at least offer chips or cookies."
Pros: "Absolutely Nothing!"
Cons: "The whole nightmare of flying on United worst travel ever. never again"
Pros: "My co flyer"
Cons: "Departing do late, and this is the second time on a row"
Cons: "A lot of turbulence but what can you do."
Pros: "Very efficient and timely"
Cons: "The tv and movie did not work"
Pros: "The complimentary movie, and the incredibly nice service."
Pros: "Employees were very nice Very easy to board/check in"
Pros: "The new planes are great."
Pros: "On time!"
Cons: "No complaints"
Cons: "Checked luggage took close to 45 mins to arrive"
Pros: "I was very disappointed for the price I paid I expected a bit more of everything there"
Cons: "Desk should be more accessible to clients that are a bit late to their plane"
Cons: "Our flight got delay 2 hours"
Pros: "The crew was amazing seats very comfortable!"
Cons: "The flight was fine the way it was."
Cons: "Waiting time"
Pros: "Able to fall asleep as soon as possible during my flight."
Cons: "For starters, when I checked in I was charged for a damn carry on!?!? Super unexpected expense, and in my opinion wrongfully executed. I was told that I had to pay for my carry on or else I could not board the plane. When I asked why, he said it was over the limit, I weighed it and then he said, u have to add the other small bag too. — THE OTHER SMALL BAG WAS A BAG FILLED WITH SOUVENIR ITEMS PURCHASED AT THEIR AIRPORT PRIOR TO ME CHECKING IN! I explained that and of course nothing happened. The viva aerobús person that ran the register is called Jose A. Carrizo #21 badge. 31/12/2021. - The problem is not the amount that I paid, but the fact that customers before me were not asked to pay, even though I could clearly read the numbers on the scale as they weighed it. My bag weighed 10 kg exactly. i weighed it when I packed it. And the other bag was a bag used to carry around souvenirs from the airport. I think this was a bad way to do business and I’m simply not happy about it."
Cons: "Terrible turbulence and very uncomfortable seats"
Pros: "Todo puntual.y buen trato"
Cons: "These guys are doing well!!!"
Cons: "Make the luggage policy and fees more clear, they charged me 50$ for no good reason. Smallest seats I've ever had in my life."
Pros: "Airplane was clean, crew was attentive and made for a peaceful ride."
Pros: "Price is unbeatable. Convenient direct flight. The rest is all charged so I didn't make use of it. But for those who did pay, it seemed to be fine."
Cons: "If at least water was provided for free."
Cons: "In your email, can you include what door I enter at the airport terminal 1? It was a bit difficult to find the ticketing area"
Cons: "Leaving on time would have been better"
Cons: "3 hours late"
Pros: "New planes, los cost, relatively on time"
Cons: "Checkin in, boarding, Seats, on board entertainment, food"
Cons: "Did not my luggage"
Cons: "I was early to aborde and I wasn’t allow to check in due to apprently being late"
Cons: "Some glitches in the loading of your pages made The printing of boaring pass and electronic ticket complicated and confusing resulting in an extra charge yo print the boarding pass."
Cons: "seats don't even recline"
Cons: "Luggage delivery is still incredibly slow!! 20 mins for the first piece"
Cons: "Viva aerobus takes advantage of its passengers by charging last minutes for non-sense things"
Cons: "Customer service"
Pros: "Vivaaerobus staff lack more preparation, professionalism and customer service. the seats do not recline and sell them doubles"
Pros: "Crew was very helpful and willing to sevice us. Pilot was very kind also."
Cons: "Only a bit more smooth flying, but this is out of our control."
Pros: "Almost 4 hrs of delay"
Pros: "It was above my expectations"
Cons: "They made annousments only in Spanish while boarding"
Pros: "Good seating."
Cons: "They should add charging ports to their aircrafts."
Pros: "Boarding was really fast."
Cons: "The airline isn’t honest about their delays and the seat space is too narrow, tall people don’t fit."
Cons: "Seat doesn't recline. Pitch felt smaller too."
Cons: "Great service, I really recommend. Un servicio muy bueno"
Cons: "We were delayed but they didn't tell us till 45mins before the flight was scheduled to depart. Other than that everything else was good"
Pros: "Very much on time nice crew and in land excellent people"
Cons: "Better staff"
Cons: "There's litteraly no leg space between seats."
Pros: "Seat space was so bad and nothing comfortable and the flight was delayed for more than two hours what a service experience is this? My first time flight in with this company and last"
Cons: "Service is so bad from the beginning to the end I have the worst experience ever with this company Viva Aerobus last time I flight with them"
Cons: "This airline is always delayed and it’s always too much. This time was 1:30 hours late and we were standing 30 min more in the destination. So. This airline is the worst"
Pros: "Everything was average. Nice new airplane though."
Cons: "They lost my bag on a single non stop flight. 60 minutes in baggage claim until someone showed up. They needed 24-72 hours to find it. No idea when they would get it to me. No compensation for the things I needed ok vacation while they look."
Pros: "Nothing especially not arriving late and getting charged extra from Our driver for waiting for us even longer !"
Cons: "Horrible service, rude , dirty , too crowded, over priced ! I was charged for my luggage when I was told it was already included. And apparently they were over widget but the website said I was okay. I even called and tripped check since this was our first time flying with them. They told us to get there at least 3 hour before our flight and they didn’t start checking us in until 3:50 ! I felt rushed after because we didn’t have time to grab a coffee or eat. The workers are rude and disrespectful not helpful at all !"
Pros: "Very helpful staff !!"
Cons: "Airline overselling tickets didn’t get a seat for me my wife had to travel alone and offered me a flight for the next day"
Cons: "A 5 hour delay and absolut nothing of info about it from the crew. Really really shitty. No food. No water. No medical service for a sick baby about 1.3 years old. This is the worst experience ever."
Cons: "Was horrible"
Pros: "45 minutes after the original departure time, without any information about."
Cons: "Delayed flight both there and back. Personal at the desk VERY RUDE! Their luggage policy is f***ing ridiculous! They even weight your purse! And both carryon and luggage have to weight 10 kg - AND IF YPU GET ANYTHING ELSE AT THE DUTY FREE THEEY REWEIGHT YOUR BAGS AND MAKE YOUPAY IF IT GOES OVER!!! They always change the boarding gate and don’t have anyone telling you to go to the new gate! You have to walk and look out to the screens for the stupid sign!"
Pros: "Horrible service. Never again fly with them. Sold our seats while we were checking in three hours before our flight time. Then they checked in our under bags. At the end they sold me another ticket from someone else who didn't make it in time but the others traveling with me had to stay behind for 8 hours later for the next available flight."
Cons: "Did not like that in order for me to fly I had to pay extra for a reserved seats."
Pros: "Good, friendly staff. Quick flight as far as in the air."
Cons: "3 hour delay, come on... tight fit. Everything else made it uncomfortable but it was a 98$flight so what are ya gonna do?"
Pros: "The flight on time and the airplane new"
Cons: "The people on caunter very"
Pros: "It’s a low cost airline so you cannot expect anytjing to be good."
Cons: "We have a delay on the take Of. The boarding was very slow and we were directly under a 32 C sun."
Pros: "On time and clean"
Cons: "Not friendly"
Pros: "Everything works"
Airlines flying from Veracruz to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Veracruz to New York
Masks required on board, masks provided on flights from Veracruz to New York
Social distancing seating
Middle seats unavailable to book on flights from Veracruz to New York
Testing for antibodies, testing for symptoms for flights from Veracruz to New York
Waiving of change fees. Search flexible flights from Veracruz to New York