Daily cleaning, installation of cabin HEPA filters on flights from Vermont to El Paso
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Scores according to KAYAK customer reviews
Cons: "On time"
Cons: "During this trip all my flights got delayed and I was told that I could not get a hotel room and had to pay for myself."
Cons: "Flight was delayed"
Pros: "excellent crew, efficient and fast boarding"
Cons: "Seats uncomfortable. Too narrow and I am a small person. Considering we paid to upgrade seats, they should be wider. Leg room was fine."
Cons: "Plane was cramped and in disrepair: broken seat arm and headrest, very limited recline. It was a 767 and felt more uncomfortable than a 30 seat regional jet. Very dated entertainment system with limited media options. Exceedingly long delay (1 hour) which the pilot attributed to the ground crew."
Cons: "Everything was great"
Pros: "The crew was great, very accommodating food selection was nice."
Cons: "The cabin temperature was extremely warm"
Pros: "Crew did a great job. Pilot was very informative. Great job working with what they have."
Cons: "My feet were absolutely freezing. I sat 4D (and paid for first class tickets but somehow delta didn’t even give me comfort plus for this flight). Plane is tiny. I’m 6’2” 205 lbs and I barely fit in the seat. This is a regional flight (even though it’s 2 hrs) so service is very minimal."
Pros: "The seat was very comfortable even as a basic seating and the entertainment options were great."
Cons: "The voice from the pilot was very loud and would be too much if I had my headphones on."
Pros: "suites in business class were nice but doors were not functioning very smooth"
Cons: "The plane was very hot during flight and could not be adjusted according to the crew. Exactly the same flight last month was much more comfortable"
Pros: "My seat didn't recline"
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Cons: "The gate was changed but it was not updated to the app. Many of us were waiting in the wrong gate until 10 mins before departure."
Pros: "Clean, new interior. Nice entertainment options and nice screen. Lots of options for charging devices."
Cons: "A greater variety of snacks would be nice."
Pros: "Emergency exit window seat"
Cons: "Punctuality 7hrs delays over 2 flights is unacceptable Ruined the first day of my trip"
Pros: "Good boarding process. Friendly flight attendants."
Cons: "Its a long, long flight so can't really complain too much. Overall, it was a good flight."
Pros: "Getting off the plane in Los Angeles"
Cons: "3 small children put in the row behind the exit row kicking the seat backs and slamming the tray tables"
Pros: "Direct flight from CDG to IND."
Pros: "The crew! You have great people working for you on these routes."
Cons: "This was an easy flight. Nothing bad."
Pros: "Our flight arrived ahead of schedule and the crew was great. Quick boarding although due to weather we were a bit late boarding aircraft however made up for lost time."
Cons: "The aircraft was a bit warm and there was no ice for beverages which were warm"
Pros: "I am always impressed by the Delta staff. Top notch."
Cons: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Pros: "Like the smaller contingent of passengers. Boerding a lot quicker and simpler. Captain gave us some interesting details about plane and its capabilities."
Cons: "Exit row seats were were very uncomfortable, very little padding, although there was plenty of legroom. No snacks or entertainment. WiFi did not work."
Pros: "They had available seats on an earlier flight and I was able to get home super quick! My checked bag also made it which was great!"
Cons: "Delayed, gate agent trying to rebook not super helpful"
Cons: "Delayed, for close to 6 hours and missed our connection"
Pros: "1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates"
Cons: "1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety."
Pros: "really great service, arrived early, as good as it gets."
Pros: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."
Cons: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"
Pros: "Smooth flight"
Cons: "45 minute delay (due to airport, not airline"
Cons: "The plane bathroom was old and junky"
Pros: "Nice regional jet!"
Cons: "It was a regional jet..."
Cons: "The staff"
Pros: "A simple and pleasant experience!"
Cons: "Everyone was professional and polite."
Pros: "It's Delta, so I got miles."
Cons: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in"
Pros: "Left on time. Arrived on time. Seat was ok. Meal was ok. Crew was professional."
Cons: "Long wait at immigration in Paris (not Delta's fault)"
Pros: "Personnel were pleasant and welcomeing at the gate and onboard."
Cons: "Service overall and pleasant disposition of the crew."
Pros: "Quick boarding, clean plane, comfortable seats, the flight departed and arrived on time."
Cons: "The landing was a bit harsh, we couldn't connect to the airplane WiFi, so we did not enjoyed the entertainment."
Pros: "Delta did a great job - you absolutely can not complain about the food/drink service as they are seemingly constantly walking through the aisles to offer more food and drinks. The coffee is kind of lousy, but I'm sure it is a tremendous challenge to serve good coffee on an airplane."
Cons: "My entertainment system was essentially broken - one of the crew members was very helpful in helping me try to fix it and then giving a voucher for what I thought was a reasonable amount."
Pros: "The crew of this flight were fun and personable without being intrusive."
Cons: "The poorly staffed bag check at BTV was maddening. We waited in line for what felt like 15 or more minutes. Boarding was also badly managed and took 20 minutes or so. There was no jetway so passengers had to walk a distance to the plane. The attendants all seemed to be having a bad morning. Not terribly friendly."
Cons: "Boarding in LA was. Mess"
Pros: "the plane crew were nice"
Cons: "ok wont fly delta if i can avoid it"
Cons: "For the second time in one day, my seat would not recline!!! Very uncomfortable for an even longer flight than the first one!!"
Pros: "Crew and ground staff were excellent"
Cons: "I hate the CRJ configuration- no business class and coach seats are far too close together, worse than many Asian airbus configurations."
Pros: "I liked that the security line experiences very mellow, the staff all around was very friendly and nice, the TV's were great and they had free blankets and headsets. It was a very relaxing experience."
Cons: "thought the cabin could have had more heat"
Cons: "The 2+ hour delay"
Pros: "People crowd the boarding area like it was the last flight out of hell. Delta needs a saner way of doing business."
Pros: "Flight left on time and got in early. This allowed us to catch an earlier flight to Seattle."
Pros: "A woman who spoke no English or French was seated next to me last minute with a baby who cried the whole flight. The woman hit me several times, waking me up, while trying to get the baby to stop crying. Talk about a red eye"
Cons: "Would have appreciated a bit more help from the cabin crew"
Pros: "Attendant was very friendly. Really appreciated her energy"
Cons: "Drink service was not as good as other trips."
Cons: "Smooth flight left on time and arrived on time."
Pros: "Easy boarding."
Cons: "No usb charger. Flight delayed."
Cons: "Flight was about 30 minutes late for a minor mechanical issue"
Cons: "going through customs at the airport until barcelona takes in inordinate amount of time."
Pros: "On time"
Pros: "Awesome Customer Service"
Cons: "Nothing. Awesome Customer Service"
Pros: "Quick flight good crew"
Cons: "More entertainment and snack selection"
Cons: "Boarded faster and a bigger plane to put roller bags in the over head bin instead of checking them"
Pros: "Attendants courteous and helpful. Flight efficiently handled by pilots"
Cons: "Remote gate required shuttle. Should have been made aware so as to allow sufficient time not to rush. Advance notice that normal size carry on doesnt fit and must be checked"
Cons: "I'm 6ft2in not enough leg room"
Pros: "Experience was fine, Flight was late leaving & plane seamed pretty old. The crew however is was very good."
Pros: "I liked boarding first and the additional leg room that I purchased"
Cons: "My TSA Pre was not on my boarding pass even though I have had a KTN since this past May!!"
Cons: "The gate changes...........and no information in 3 hour delay"
Pros: "Pilot sounded nice"
Cons: "Airline Attendant ride. Not 2 me. I stayed away from her seeing how she talked to other patrons. Yelling “get with the program. I’ll be watching you” for simple mistakes made before door of plane closed. Tried to talk elderly woman out of tea because she was lazy and didn’t bring hot water on her cart. Eventually brought it but why try to talk her out of it. Heavy set dark brown tall Attendant on flight 5874 Mesa Airlines. Lost my luggage. More and more friends, family & 1 flight expert says AA gets more complaints. Will try booking with another airline carrier in future unless absolute emergency to take AA. Worth $40.00 or more extra to get friendly service."
Cons: "No snacks"
Pros: "American Airlines was fantastic. ALL personnel were professional yet friendly. They will be my airline of choice in the future."
Cons: "WEATHER! Any problem we experienced was weather related."
Pros: "early flight. Smooth. Good landing. Friendly folks."
Cons: "No WIFI. Sat on Tarmac for 15 minutes upon arrival. No fault of anyone though."
Cons: "I went to the airport. I was told a 3hr delay. I only live 10 mins to the airport. So I went back home to only receive a notification that the flight has departed after 45 mins. I am now stuck here since that was the last flight back. The earliest flight available is next day at 12pm which means I am going to miss work and I have been on hold with AA customer service exactly for 3 hrs now and still holding."
Cons: "Flight was 3- 4 hours late No food No reimbursement"
Cons: "American Airlines nor British airways honor kayaks booking codes in the event of an emergency"
Pros: "Customer Service, movies & comfortable seats"
Pros: "The crew and their understanding about our frustrations with delays"
Cons: "Repeated delays. Not AA’s fault."
Pros: "On-bard snacks and service"
Pros: "I had a great experience on my flight and the staff could NOT have done a better job. I want to thank everyone from the boarding gate to the deboarding gate, for such a nice experience. But listen up Americans, the entertainment would’ve been better, if one: the internet was free like it was in MEXICO! And two: the sound worked for the movies. (That might’ve been my fault... or my phone’s fault). But, the free texting was something only available in a country to which Donald Trump (the most patriotic American in his whole wide mind) thinks is so inferior! What’s up America? Can’t afford to give us free WiFi in our planes? I hear ya... What’re you gonna do Trump, build a wall around the United State’s overpriced internet service?!? Just kidding folks! I had a great flight!"
Cons: "I didn’t like nothing! Haha... see that just sounds cool and negative to say... but if you want to get technical and check my syntax and grammar and stuff, that means I DID like EVERYTHING! And I did! Thanks American I appreciate you!"
Cons: "I had to stand on stairs while crew served drinks! Windy on stairs. Unacceptable! I felt like a second class customer!"
Pros: "Comfortable and on time"
Cons: "They keep cramming the seats closer and closer together."
Pros: "On time arrival at destination"
Cons: "No food entertainment or other amenities available"
Pros: "Quiet plane."
Cons: "No local temperature control, back of plane too cold, middle too hot. No air vents at seats. 3 hours with no drink service, went to back asked for a diet coke, was told no. Flight attendant who was in the back would not give me one, said they were doing water service now and I should wait."
Pros: "Extra room with empty seat"
Cons: "Seat didn't go back due to exit row"
Cons: "No wifi Display units very old"
Pros: "Didn't have to turn around & come back like other flight. Still got to my destination in time."
Cons: "hour delay because too hot to land in El Paso, only then did they need to fuel the plane, then realized plane was overweight, made me wonder if making it up or really hadn't thought it out."
Pros: "Companion in flight nice Korean girl... We chatted trough all flight time"
Cons: "Arrived and luggage did not arrive and had to open a claim and had to go back to pick my luggage next day, not pleasant considering I live in Juarez Mexico and had to cross the border all tired and fed up with this incident"
Pros: "No hassle. Drinks provided. No complaints."
Pros: "There were a lot of entertainment options, the seats were comfortable, staff was attentive, and two meals were included."
Cons: "Getting around London Heathrow was a pain and took a long time."
Pros: "Seating was surprisingly comfortable (S80). Left the gate about 4min early. Arrived at destination about 18min early. Full can of soda/juice offered rather than a single cup."
Cons: "Limited overhead storage (S80)."
Cons: "No place to put my purse!"
Pros: "Flight on time"
Cons: "Need better crew the lady serving the snacks looked moody."
Cons: "small plane so tight seating. Outdoor climbing of stairs to board om the tarmac."
Pros: "I was there 35 minutes early at the kiosk, checked in then it said unfortunately you missed your flight."
Pros: "The pasta coming out of Frankfurt that was served on the plane was actually phenomenal I have never had that kind of cheese spaetzle in an aircraft before absolutely excellent. The desert choice of the crumble tart was also very good. The roll was cold as usual in economy class. The rap served as pre arrival meal was also very good. This was by far the best food I have ever had and economy class I have never encountered this food traveling from the US to Europe but traveling back from Europe the food is often better. This one was phenomenal."
Cons: "Selecting the entertainment choices was very very sluggish to the point where I just discontinued trying to find a show to watch. On both flights, going to Frankfurt and then returning from Frankfurt those international flights, the video or entertainment was very slow to select. I also noticed in some seats it wasn't working or people also just gave up. I did however like the fact that some shows we're closed captioned, that is really helpful because sometimes it is difficult to adjust the sound to to be able to clearly hear the conversations in the movie. Subtitles definitely help. I wish all of them had subtitles. The boarding is okay and I understand all the emeralds and rubies and platinum's Etc, but sometimes by the time group for get seated there's not always enough room in the overhead compartments because people tend to put all their bags their. And some people still take oversized bags that should probably be checked this is quite a nuisance."
Pros: "Easy connections"
Cons: "Showed up 29 minutes before my earlier flight and was evicted. It took 7 hours to get on another one. Then that flight was delayed an hour due to the A/C not working. Frequent business traveler going to avoid AA at all costs from now on."
Cons: "Terrible side to side of aeroport to get conetion fly with out time"
Pros: "i was delayed first for 2 and a half hours in newark which changed to 4 hours and were told because of refueling. which made me miss my connecting flight in phoenix. then the new flight i was put on in phoenix i was rushed onto the plane only to sit and wait on it for another 2 hour before taking off. terrible experience"
Pros: "Not applicable"
Cons: "American Airlines moved the flight gate numerous times with little or no announcement. Airplane was dirty, had a foul smell, engine sounded horrible and there was very little room."
Cons: "You couldn't hear anything as people boarded."
Pros: "Crew was firendly."
Cons: "Had to sit in front of exit row on replacement connection flight. Seat didn't recline and was not very comfortable. At least it wasn't a long flight."
Pros: "good crew. plane was showing of wear. torn pockets and worn out seats."
Cons: "newer aircraft or refurbished one."
Pros: "Crew was nice"
Cons: "More comfortable and spacious seating, more reasonable priced food for the quality you get"
Cons: "No room in the seats at all"
Pros: "The crew was typical, the seat was on the aisle, which I prefer, but kind of in the way and I kept hitting my head."
Cons: "The snacks are not good at all, next time I'll take my own. They should just quit serving them and charging us for them."
Pros: "The stewardess was very attentive"
Cons: "We waited about 20 min to take off and ended up coming in 30 min. late"
Pros: "The flight was excellent. My luggage dding"
Cons: "Having my luggage."
Pros: "Flight was ok the first flight from Btv to IAd was not great the plane made a lot of noise during takeoff and landing sounded like the ceiling panels were going too fall off as well as other noises"
Cons: "Lots of noises crew were good . Price of luggage was outrageous"
Pros: "Boarding was fast and easy"
Cons: "Cramped seats"
Pros: "Flight was smooth and shorter than I thought."
Pros: "The wafer caramel cookies were great but no substitute for an actual breakfast."
Cons: "You have to pay an insane rate for the Wifi. Access to United.com and the United app weren't available so checking on connections was impossible."
Cons: "We were delayed in Detroit due to deicing the plane. We landed in Houston late. They let us and a few other couples off the plane first so we could make our connection. We sprinted off the plane and arrived to the gate two minutes after they closed the door; plane was still there and they would not let us on. United knew we were coming and they closed the door anyway. The next flight out to Liberia, Costa Rica wasn’t for two more days. They ended up rebooking us on a flight to Panama which had a connection to San Jose, Costa Rica. Much farther of a drive from that airport. Very disappointed in how United handled this situation, we were told if it was a bigger group they would have held the plane for us. I will never fly United again but I know it has nothing to do with Kayak. Kayak has always been great and is my go to for booking plane tickets."
Pros: "Great boarding and friendly service"
Cons: "Nothing to report"
Pros: "Boarding seemed efficient"
Cons: "In flight entertainment didn't work"
Pros: "The plane did not crash"
Cons: "Customer service, being nickel and dimed, the staff told me if I don't like it to fly Jet Blue"
Cons: "Customer service for united is terrible and the attendants were rude while we were delayed for 2 hours on the tarmac"
Cons: "Poor communication and terrible management of bad situations."
Cons: "Flight was aborted on the runway, we were returned to the terminal, and flight was delayed over 6 hours."
Pros: "No problems with connections or staff who wheeled me from place to place."
Pros: "At least they made an effort and it was finally resolved."
Cons: "Fact that the plane was not checked properly and was about to take off and go back to the gate."
Pros: "OK service, hard landing"
Cons: "Scheduled times were kept"
Cons: "Finding gate area too far and kind of hard to find assistant to help u"
Pros: "Nice employees."
Cons: "Mechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight gate to see if they could hold the door for me, he said you got 10 mins go. I ran 30 gates and the door just closed and missed my flight. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and went home......"
Cons: "It was delayed a few minutes"
Pros: "They were nice. Speak different languages to cover travelers all over the world. But food wasn't that great."
Pros: "I slept the entire time."
Pros: "Nothing positive to say about United Airlines"
Cons: "Everything was terrible"
Pros: "Leg room and a snack was provided. Also, the entertainment options were top notch except that you had to use your own device."
Pros: "Wife is legally blind and asked for help deboarding plane. Flight attendant refused. A passenger in front of her helped her. This is terrible service."
Pros: "The flight attendant was one of the best ever - super sweet, funny, and accomodating. Also, the pilot nailed a super sweet landing at the end."
Cons: "Everything else. The only redeeming feature of the flight experience was the great flight attendant onboard and the fact that we actually landed at my destination. The coffee maker onboard had been broken for a long time and the airline couldn't be bothered to fix it. If I were the flight crew, I would have gone on strike. No leg (or arm) room on the express jet really punctuated a 34 hour itinerary with a sour note. I could barely walk off the plane in the end. Less comfortable than a cheap rental truck for the same amount of time. I likely won't fly again with United. I'd almost rather walk next time to be completely honest. At least it would be healthier!"
Cons: "Service,and checking .. most people at ticket counter"
Pros: "The long haul from Latvia to Oregon is usually a pain but the SAS employees worked to make it as positive as possible. Everything was great from the seats and accommodation to the food and staff."
Cons: "A two hour and 10' flight became a three hour wait, then we boarded only to have to de-plane now because mechanical issues. Then walk to the other end of the terminal and re-board yet a second time. Total time at the airport and travel time for this short flight is: 8 hours"
Pros: "The crew on every leg of the flight was very professional. Having one TSA entry point for eight gates at Brulington really slows things down, I realize this has nothing to do with United though."
Cons: "I wish instead of me when I missed my flight due to TSA that United themselves would have tried to get me out on another flight that same day. They assumed I wanted only one stop, when in fact it didn't matter to me so long as I wasn't stuck another overnight. I used Kayak in the terminal to discover a different flight that same day and was lucky to get on as each flight was fully booked."
Pros: "Flight left on time and arrived early"
Pros: "seats aren't so cramped."
Cons: "too cold. could have a few blankets on hand.."
Pros: "On time"
Cons: "The boarding process Boarding should start from the rear rows to the front irrespective of what group shows on your ticket.some ended up with no storage space as they are in group 4 or 5"
Pros: "Good service, quick flight, food/entertainment N/A"
Cons: "Checked my carry on even though there were many open overhead bins and I explained we only had an hour layover in Dulles"
Pros: "Quick easy no delays"
Pros: "Not much."
Cons: "The whole arrangement going through Air Canada but flying United. I never got confirmation numbers from United at all. I had to call Air Canada to get confirmation codes for United. Getting confirmation codes from Air Canada had no real significance with United. United would not confirm seating. When United finally confirmed seating, the seats were not together. Then United changed the flight three times and never gave updated confirmation codes. The last change came the day before our departure. Then United charged another $138.00 for seats that were assigned and never informed us. I am still trying to get the $138.00 back."
Cons: "No snack or entertainment."
Cons: "Haven't left Houston yet so I wouldn't know how the flight was."
Pros: "Good crew, business class section was great. Food was very good."
Cons: "Frankfurt airport requires a LOT of walking! Most of times you will take a shuttle from/to plane. Had to take bus and drive a couple of miles just to get to plane from main terminal. Research says the minimum connection is 45 minutes. Don't believe that. From experience I would say 2 hours is the minimum connection time you need."
Pros: "Flight was boarded efficiently. Left the gate on time and got in early."
Cons: "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."
Pros: "It was a quick flight"
Cons: "Crowded not a lot of room"
Pros: "the staff was friendly and helpful, boarding was fast"
Cons: "The plane was a bit dirty, crumbs on my seat for the first flight but overall, not bad. There was no entertainment other than their magazine provided, so that is not applicable."
Cons: "United made no accommodation for a late-arriving connecting flight. The United schedule required changing terminals and a race to the next gate -- then closed the doors five minutes early even though there were passengers sprinting from the other terminal to make their connection. They knew the connecting flight had been delayed; they should have waited five minutes to let us on. The result was a nine-hour wait in Newark Airport for the next United flight."
Pros: "Friendly and efficient. All went as planned"
Pros: "Everything else was fine"
Cons: "Not a lot of smiles"
Airlines flying from Vermont to El Paso have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Vermont to El Paso
Masks required on board, masks provided on flights from Vermont to El Paso
Social distancing seating
Middle seats unavailable to book on flights from Vermont to El Paso
Testing for antibodies, testing for symptoms for flights from Vermont to El Paso
Waiving of change fees. Search flexible flights from Vermont to El Paso