Broken tvs, unhelpful staff, confusing communication preventing smooth travel experience.
The terminal on my ticket was different than the gate number. We went through security and had to take a 15 min shuttle to a different terminal. Why not just go through security there? There were also no attendants at the gate to discuss seat assignments. My husband and I didn’t have seats together. Try on board crew was great, but the airport experience was lacking.
Pros: "The plane was very new everything was good"
Cons: "Nothing considering the situation"
Pros: "Comfortable plane due to few passengers"
Cons: "7 hour delay after flight postponed."
Pros: "Very friendly and professional."
Cons: "Better options in economy for food"
Pros: "Amazing crew and food and entertainment selection!"
Cons: "Honestly nothing it was perfect"
Cons: "The flight was delayed over two hours"
Cons: "Landing was very rough and flight crew kept bumping me with food cart during sleep"
Cons: "The gate was changed but it was not updated to the app. Many of us were waiting in the wrong gate until 10 mins before departure."
Pros: "Everything went smoothly."
Pros: "luggage was there when I got off the plane."
Pros: "Staff were friendly. Nothing they could do about the maintenance issue that we experienced."
Cons: "Hour delay due to a maintenance issue. This was a hassle in and of itself, but the flight was also on New Year's Eve and ended up getting us to Buffalo about 20 minutes before midnight, which was a bit disappointing when I had made previous plans for the night. Also, I found the cabin to be very cold during the flight, but it was pretty short so I didn't complain."
Pros: "Delta crew & flight were excellent no complaints!"
Cons: "We were stopped by the Delta crew checking tickets as we got on to the flight. They let a party of 7 with a small child cut us in line. They even allowed another traveler to board with them. We were a party of 8 w/ 2 people in wheelchairs. They would not allow us all on & said only one could accompany them both. They were also very rude and unorganized."
Cons: "The flight dely 1 hour"
Cons: "My seat ,the distance to get to the gate, The wheelchair l No window The distance I had it walk to get to my seat I was told this was the row behind the break after the exit row. I was not I’ve been with you before and have not any of these problems No more"
Pros: "The service was excellent from boarding to inflight operations everyone seemed happy and made a honest attempt to be helpful and create an enjoyable experience for me and my Travel Partner."
Cons: "Plane was late coming in and my departure time was 30 minutes off schedule."
Pros: "The pilots were communicative of why and what the reasons were of delays as far as the landing and getting the plane to the gate."
Cons: "Attendants that offered drinks and snacks offered me coffee or water but didn’t offer a snack. But asked the girl next to me if she would want one. No consistency"
Cons: "It was a 1.5 hour late leaving San Diego (6am flight), one of three bathrooms out, no coffee or tea (wtf?), we circled Atlanta for an hour, ran out of gas, landed in Pensacola, no information, missed the flight to DC ... And it's not even noon"
Pros: "It’s was super smooth! Fast service and great customer service."
Cons: "The intercom was a little messed up."
Pros: "The crew members were very friendly"
Cons: "Coach seats still a little too small. Always bump the person next to me"
Pros: "It was a short easy flight that actually landed early."
Pros: "Had to sit in the middle row and I wasn’t given the option to get an aisle sit during check in."
Cons: "No flexibility for seats"
Pros: "Good friendly staff. Delta Studios is neat."
Cons: "Small plane , last minute seat change, half hour delay"
Pros: "Our flight attendants were lovely people specifically the first class attendant and he was humorous and witty, polite and friendly trying to make our christmas eve late night flight to be enjoyable."
Cons: "When we touched down in a blizzard we were told there was no jetway available and we had to climb down an icy ladder to walk probably 1000 feet on black ice barely seeing where we were going and at least one person fell and overall it was just very unprofessional and not the quality of service I expect from Delta."
Cons: "Got put on standby despite having purchased my ticket over 1 month in advance"
Pros: "All the staff are sincere in serving. It must be a direct result of the great management at the top. If the employees were unhappy and rude that also would be a direct reflection of the management. I use the same flight often and let the staff know I appreciate them."
Cons: "Snacks are small, but delicious cookies."
Cons: "No meal service in first class."
Cons: "I paid extra to sit comfortably only to have the seat adjoining my occupied by someone who expanded over onto my seat! Leaving me barely any room to sit comfortably."
Pros: "Nothing other than it was over quickly."
Cons: "Seat did not recline at all."
Pros: "Crew and landing were fantastic"
Pros: "Flight attendants were friendly."
Cons: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."
Cons: "I'm sure it was an excellent flight. I don't know though because Delta didn't manage to get me on it."
Cons: "The flight was delayed just as we were about to board at 5:30. There was a mechanical problem and we were changed to another plane and another gate, which was supposed to take off at 6:30. It was boarded and ready to go around 7:00. Then....we taxied down the runway only to stop because of a situation on THIS plane (a light that did not go off). It was fixed pretty quickly and meanwhile a rep. from Delta boarded the plane, apologizing for our inconvenience and handed out Jolly Ranchers. REALLY? After that, she and the flight attendants did give us a free drink/headset coupon. That would have been nice but it expires Dec. 2017 and the flight attendant stopped serving drinks about half way down the aisle because the flight was so short. The coupon will be of no use to me. I finally got to Raleigh about 9:30...I booked the flight so I wouldn't have to drive at night.. Sigh....Delta used to be my favorite airline."
Pros: "Delta Studio"
Cons: "Food choices were not appetizing."
Pros: "Everything went smoothly"
Cons: "Not anything"
Pros: "Smooth flight; informative crew"
Pros: "Everything about the flight was great. We boarded and took off on time. I have no complaints."
Cons: "My seat wouldn't recline at all. I think it was broken. Not the end of the world, but a bit of a bummer as it was an overnight flight."
Cons: "We we missed our connection they wouldn't help us at all."
Pros: "Boarding was quick and easy. Woot! For food on the SAN to JFK flight!"
Cons: "I hate that I booked and checked in early, but still had my seat assignment changed twice before boarding, and when I got to my seat, it was in front of the exit row, and my seat wouldn't recline. It was terribly uncomfortable"
Cons: "Not a fan of the distance between our arrival gate in ATL and connecting flight to BUF. Couldn't be helped, I suppose."
Pros: "Turbulence didn't allow the beverage cart to serve passengers"
Pros: "Entertainment. Center was great"
Cons: "Boarding has been made so complicated it's a joke."
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Cons: "Boarding process was very sluggish causing us to be delayed."
Pros: "Everything was decent, good entertainment, nice crew, etc."
Cons: "Nothing was bad."
Pros: "Wonderful staff, very helpful after our plane was diverted"
Cons: "In a 6h flight, they only served drinks once. I saw the crew member once with a tray of glasses with water, but he ran out before getting to our seat and never came back. I was glad I hadn't finished a bottled water I had purchased earlier at the airport."
Flight attendant for first class is definitely not a morning person. Oh and the WiFi DID NOT WORK!
The lady at the check in desk never asked me if I was first class or main cabin. Just assumed I was main cabin. So they almost made me check my carry on until I showed my boarding pass. Other than that, everything was great. Smooth flight flight attendants were very nice
It was quick, plane was loaded and the service on board was ok
WiFi did not work at all!
Pros: "Reasonably comfortable, quick flight."
Cons: "Missed connections due to late flights - twice."
Pros: "The crew was amazing. It would be nice to be informed that although beverage service is suspended, you can still request drinks that are available. I had to find this on the website and didn't get anything by a tiny water bottle for both of my 3+ hour flights."
Cons: "I understand main cabin isn't supposed to be as upscale as 1st class, but it would do well if the seats were a bit more comfortable and the headrest was softer, it feels like a lump or sack of potatoes. Very stiff and hard. Also, having enough arm room would be nice so you're not fighting the person next to you for space on the armrest."
Pros: "Flight was slightly delayed (20 min). However, boarding was quick."
Cons: "The flight was full so no option to distance."
Pros: "Easy boarding process, friendly crew member and smooth flight"
Cons: "The flight was delayed which impacted our connecting flight."
Cons: "INTERNET is difficult to figure out in these AA flights"
Cons: "Play primetime tonight cancel playing in late overnight real pain in the butt"
Cons: "I never got to go on my trip... wasted all my money and never got anywhere and can't seem to get a refund or at least another ticket."
Cons: "Flight was delayed for no reason given. Flight attendant touched my baby without asking if it was ok. Too many announcements over the speaker. 20 min one trying to sell us a credit card was ridicoluolously long. It was also after an ad for it on the video screen."
Pros: "Crew was kind and attentive"
Cons: "Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes"
Cons: "Cramped seating and illogical boarding process"
Pros: "Excellent seats and early arrival"
Cons: "Lack of food choices or entertainment"
Pros: "Military boards with first class."
Cons: "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."
Pros: "We got there."
Cons: "Long delay. We were worried we would miss our connection and we had to dash to catch our next flight."
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Pros: "Crew was efficient and cordial"
Cons: "Overhead bins are small so they take rolling luggages down. Would have been good to know ahead of time d/t fragile items in carry-on"
Pros: "on time, even a little early"
Pros: "Crew was wonderful"
Cons: "Not getting service even SW served on 45 min flight"
Pros: "Finally getting my Bud Light"
Cons: "The inflexibility if crew about changing into empty seats at same price range. Gate attendant not allowing my to carry my purse on beats had to hide it."
Pros: "The plane was late but from that point everything was fine."
Pros: "The flight crew was very nice."
Cons: "Small, ol, uncomfortable plane."
Cons: "did not use the flight. The flight was delayed and I would have missed the connection, so AA switched me to other flights."
Pros: "No big crowds trying to board. Everyone had room for their items in the over head. Love the one seat by itself. Very short flight but the one steward still served beverages and cookies."
Pros: "Our flight crew was very nice."
Cons: "it was a short flight, no food or drinks."
Cons: "Boarding is always awkward on any airline. If you boarded back to front and deplaned front to back, time and aggravation would be reduced."
Pros: "Everything was fine"
Cons: "The trip was good"
Cons: "3 to 4 hour early flight should have chargers on the plane."
Pros: "Easy to change the flight to another time of the day."
Cons: "Very good. Service. They try to bring customers ‘ convenience."
Pros: "Horrible hospitality. The flight was initially delayed for computer issues which understandably happens. However, we were later switch to another plane 4 hr later, boarded, de iced, taxied, then notified he flight was cancelled at 1 am because the crew hit their maximum work time. We were de-boarded. There was no organization to get vouchers passed out. The hotel ran out of rooms for passengers. The whole trip was 16 hrs delayed and no customer service provided."
Pros: "The crew were very kind and helpful, going above what was needed!"
Pros: "I was truly surprised by how smooth the entire experience was on this flight. The crew was excellent and the flight was on time!"
Cons: "Check in staff was unprepared for volume of people. When asking an American Airlines agent if I could use the priority check in because I had priority seating I was told no. I was informed by a customer going that way that I indeed could. When I got in line for the priority check in, the agent looked over and very loudly said that I was in the wrong check in area. Given the volume at which it was said to me I felt embarrassed, and was upset at the fact that I then had to respond that I indeed was in the correct location."
Pros: "My flight was very good and I had no issues.I was very surprised how smooth everything went and I will be use kayak again."
Cons: "There was nothing to dislike.I will use kayak again I know that much"
Pros: "Flight crew kept us advised of the weather situation (thunderstorms/turbulence). Did a good job of finding a route that was fairly smooth. Overall very pleasant flight and crew."
Cons: "It's an MD-80. Need old cigarette-lighter style plug to be able to charge anything. No inflight entertainment unless you use snail-speed Go-Go internet service."
Pros: "Flight crew were visibly exhausted and nervous. WORST FLYING EXPERIENCE EVER. It's unfortunate that this leg of the trip was American Eagle. We paid a lot for these tickets."
Cons: "Flight crew were visibly exhausted and nervous. WORST FLYING EXPERIENCE EVER. It's unfortunate that this leg of the trip was American Eagle. We paid a lot for these tickets."
Pros: "flight left on time and went smoothly. Flight crew was very nice."
Cons: "person next to me did not fit in their seat and spilled over into mine. Could not even put armrest down - so i was sitting in less than a full seat.."
Pros: "Excellent service and very friendly; thanks!"
Cons: "Sat on the tarmac for 35 minutes without a single announcement as to why there was a delay."
Pros: "Very comfortable"
Cons: "Kept asking passengers pretty boarding to check luggage due to limited space...yet after we boarded there was at least 1 completely empty overhead compartment."
Pros: "On time."
Cons: "Seats are not roomy, but that's par for the course."
Pros: "Staff was accommodating throughout the trip"
Cons: "We were delayed on every leg of the flight - even sitting on the tarmac for 1.5 hours. No nursing rooms available in the airports."
Pros: "That it was a short flight."
Cons: "Small plane. I had to gate check my standard size carry-on bag because the plane was so small. Waste of a first class flight. How and why is there even a category for entertainment? There is no more entertainment unless provided by yourself. Even the free wifi is bullshit! I was given a warm beer! First class is not worth the money."
Pros: "Easier to board. Smaller plane so not as many people to climb over"
Cons: "Planes overall every airline are too tight but AA seemed better than others I've been on actually"
Pros: "Not much"
Cons: "Not much"
Everything was good. Snacks were a disappointment.
Pros: "The flight was great. No complains to the crew."
Cons: "The drop-off bags at LAX is a mess and you have to stand in two separate lines to drop off your bag. First you have to print the tag and then go to another long line be with 2 employees only to drop it of instead of having one place to print and drop off at the same time. Poor system. Moreover while there was plenty of time my bag did not make it on the same flight. It will arrive on the next flight hopefully. I had to wait in another line for 30 minutes to arrange the delivery and verify all my information. I truly believe that to make a trip great both arms - the airport and the flight experience should be perfect. Unfortunately the ground experience does not allow me to give a higher rating."
Cons: "Very long wait, though good communication. Rather bumpy flight."
Pros: "Boarding was fast and landed on time."
Cons: "The temperature was too cold to get comfortable. I had on a jacket and a blanket, drank hot tea and still managed to get a cold after leaving the plane. Also the food wasn’t good."
Cons: "The seats claim they have United Private Screening (TV and Movies) using the United app but it was not working. It worked well on the previous flight."
Pros: "20 minutes early landing, despite the weather"
Pros: "Crew and boarding"
Cons: "Seats are tiny"
Pros: "The cabin was actually warm & toasty...used to it being chilly. Knocked everyone out for the flight. Staff was friendly & professional"
Cons: "It may have been a little too warm."
Pros: "Delayed notifications"
Cons: "Hours of delays and no courtesy by airline."
Cons: "VERY close quarters."
Pros: "Non stop. Easy boarding and de-planing. Good food"
Cons: "I am claustrophobic and the only opportunity I had to select a seat was when I checked in 24 hrs before the flight. The only aisle seat left was in the back row of the plane. Between the person in front of me fully reclining their seat and my inability to fully recline my own seat (airplane design) and with pepole standing in the aisles waiting for the toilets - I was very uncomfortable for most of the flight. United also had problems with their entertainment system so for an 8 hour long flight, there was much room for improvement."
Pros: "First time didn’t sit on runway. Landed early"
Pros: "Crew was nice, but could tell they were tired."
Cons: "Waited for late connecting flights almost 40 minutes (15-20 people). First class seats were like bricks - lower cushions need upgrade or replacement. Very hard landing including a good pavement “bounce”. Not what I would consider first class accomodations all around. 3 different baggage claim turnstiles until they finally got it right."
Cons: "Such a downgrade from other airlines! Awful! They board backwards. Usually the back seats board on the plane after the special needs people. Makes more sense, people are out of the way. My water was poured into a cup from a big water battle. I like how Jetblue gives me a personal water bottle and a variety of snack option. I was given a "snack mix" on this flight which was not good. I hated this flight and there were NO televisions, or usb ports to charge phones. Never again. They didn't even have enough room for carry on bags for everyone. Thank god I packed light and didn't need to use that option. Good to know United Airlines has crappy everything."
Cons: "Flight was cancelled. Waited on phone twice for 45 plus minutes to find alternate flight."
Pros: "The flight was delay by 2.5 hrs"
Cons: "Delay by 2.5 hts"
Pros: "The flight attendant and getting to the location early!"
Cons: "United in general"
Pros: "The flight taking off on time is the only good thing."
Cons: "They forced us to pay for a checked bag at the gate even though the person who checked us in said our bags were okay to board with. They charged more at the gate."
Cons: "Disorganized boarding. Changed gate without notifying anyone. Running around trying to catch connection with very little time."
Pros: "The attendant on this flight was very nice. many times and to get on a flight with United the attendants seem like they don't want to be there and they don't want you to be there. But this man was genuinely joyful to each customer."
Cons: "The boarding process was ridiculous having five flights leaving out of one gate in five minute increments is very confusing this could definitely be better organized"
Pros: "Smooth and friendly efficient crew."
Cons: "Flight was delayed two hours because they were waiting on an aircraft, which happens but no one to the time to explain or apologize even when asked. An apology goes a long way when you are stuck in an airport with every restaurant closing and you're hungry and tired. Definitely only flying delta or southwest from now on."
Cons: "They changed the flight time 100 times and in the end I ended up with one more stop than originally scheduled, was supposed to be CLE-HOU-CCS and ended up being CLE-IAD-HOU-CCS ... with a loooooong layover in IAD, shame on you, I bought the ticket because it was supposed to be convenient"
Cons: "The short time between connecting flights"
Pros: "I didn't like much. The employees were great and that's about it!"
Cons: "I've only flown with United for four flights. And of those four flights they have been delayed for three of them. To be specific about this flight, straight off the bat the flight was late due to a late arriving plane.. Understandable. Then to top it off they had no pilot. So then the 1.5 hour delay has now turned into a four hour wait. But I'm still waiting for the flight so the wait could be even longer yet. The airline should consider refunding everyone's money on this flight. An hour delay is one thing, but four hours is uncalled for. Never flying with United again."
Pros: "Boarding was fine, crew was fine, snacks ok, smooth flight"
Cons: "My connecting flight from IAD to BUF was cancelled due to aircraft maintenance; huge inconvenience. My checked luggage was lost and the rebooked flight had another layover. Not impressed with United."
Pros: "Cheap flight no problem."
Pros: "Flight attendants sence of humor when we finally landed at the right airport."
Cons: "Landing at the wrong airport."
Cons: "Canceled the morning flight to Denver, missed connection arrived late to Minneapolis!"
Pros: "short flight nice crew"
Cons: "no food like in Europe"
Cons: "Small seats. They r making problem cause of small camera bag and the plain was half empty!"
Pros: "Flight was on time and smooth."
Cons: "They overbooked the flight. I bought my ticket 3 months in advance but I was not given a seat until moments before the flight. Terrible. Never again with this airline."
Pros: "A little snack going with the beverage service. The wifi was cheaper than Air Canada's."
Cons: "Minimum legroom, entertainment system is not on demand and u have to pay for that...Wifi is way slower than the one on Air Canada. Also, boarding was very chaotic and the gate agent seems really not wanna work there."
Cons: "Flight was more than an hour late. My bags came back in terrible shape. One of them got torn"
Cons: "There were parts of this trip that were out of your control- for instance, the weather. Most people are very understanding of the fact that flights were cancelled or delayed because of this, but members of the UA were short with customers, making unprofessional facial expressions at people who were stressed out because they were trying to reach their destinations, and some staff was even ignoring customers in a long line to have personal conversations with one another or texting on their cell phone."
Cons: "I arrive to Richmond, Va for a family reunion and with enough time to make the banquet. The baggage services in Newark didn't pack my bag on my flight, the next one afterwards nor the one after that. When trying to contact to see what's the issue nobody answered the phone, for a hour. The bag claim services from when I landed in Richmond didn't have a clue on how to contact Newark or to confirm my bags will be on the flight for that day. I had to do the research and find it myself while she watched a movie on her iPad. Needless to say if I could give a negative star rating I would. I missed the banquet and received my bags the next day and still couldn't get a reason from either airport on why they got left behind."
Pros: "Seating arrangement"
Cons: "The delay and the worry of the door condition"
Pros: "On time, quick on and off. Smooth flight."
Cons: "Very small carry-on baggage capacity. Had to surrender in jetway."
Pros: "First off - thank you for putting food back onto what you offer when people fly united. It's a drink and a small snack. It's not much to ask, so I appreciate them putting that back in. I also liked the wifi which allowed me to check where my flight was in the air for free. Overall, I will say united is much improved from where it was - though I'd appreciate some free entertainment."
Cons: "Boarding was a little bit of a mess with our flight. We had a LOT of people on standby that were standing in the boarding lines because no one was communicating to them where they should be and where to go. This is something that should be worked on by them."
Cons: "While people were waiting on delay their was no effort made to get people seat locations. When time to board their was a line of 30 people getting new seat location before they could board the plane. A seat location I had for 3 months and checked in Ft. Myers 8 hours earlier was occupied so I was told very rudely to get in line behind 30 people to get new seat location. It took over an hour to board plane before take off. There was non English speaking customers who received no help boarding plane finding seats because crew was laughing joking with other passenger. They tried to put a non English speaking passenger in exit row. I paid $25 to check a bag to find passengers getting free bag checking at gate."
Pros: "The flight attendant was fine and isle 3 was more comfortable that isle 1."
Cons: "We requested an isle chair for my fiance, who is paralyzed from the waist down, as soon as we checked in at the gate 2 hours early. Not only did they not board him first, nobody was waiting with one at the gate. The crew had to call someone and we had to wait a decent amount of time for someone to arrive. At that point half of the plane had boarded and the other half got to gawk at him while they boarded as he was "strapped in." Getting him in his seat with a full flight was difficult and embarrassing for him. He's flown cross country and internationally many times, and this was a first. For this and a couple incidents regarding our trip from Milwaukee to Medford, by way of Denver, we no longer plan to fly United."
Or flight was delayed. Then the gate changed twice which made us run all over DFW airport. Finally made it to the right terminal and had to stand in the longest line. Made it to the front of the line 2 minutes after take off. They rebooked us a flight that day in Austin, 3 hours away. Rented an absurdly expensive one way car, took another shuttle to BFE at Austin airport. Made it to the ticket counter with 50 minutes to spare but...... there was no one there. Frontier stops ticketing and checking bags 1 hot before flight?!?! WTF. Never flying frontier again
I did not like anything. It was cramped loud, and the fact that we had to sit on the tarmac for an hourd half and then the airline lost our luggage made for a bad start to my busniess trip . Needless to say, I will never be flying frontier again .
Pros: "Speed, this airline is on a mission. I like that."
Cons: "Just keep it simple"
Pros: "I hate frontier! Never drive with them!"
Pros: "It was a quick flight."
Cons: "The crew was obnoxious. They spent the whole time talking about work loudly, sometimes rude, and laughing hysterically. It was hard to rest."
Pros: "Crew was great, friendly, and accommodating."
Cons: "Seats do not recline, could have better snacks!!"
Pros: "The flight was ok, nothing outstanding. Ordinary uneventful flight."
Cons: "Lots of extra costs for baggage, seats, drinks and snacks, not experienced with other airlines. One of the hardest landings I’ve ever experienced. Perfect weather and no wind to speak of so not sure what happened there."
Pros: "Great flight for the price"
Cons: "Nothing- there were delays but not due to the airline"
Cons: "Getting off the plane my stroller wasn’t there. Then I was directed to 3 different places before I could find it near the baggage area. The reason I had the stroller... to help me Navigate an airport with little children. Totally defeated the purpose. Never again frontier. You all suck"
Pros: "Crew was fun, family oriented"
Cons: "Entertainment options, complimentary tea and coffee"
Pros: "Crew was great."
Cons: "No three hour delay"
Pros: "The ground crew was rude, the desk people were even less helpful and acted like I was a burden to them by asking qurstions"
Cons: "Frontier could have sucked less"
Pros: "The crew was polite and knowledgeable"
Cons: "The seats were very uncomfortable overnight flight could not sleep"
Pros: "Fairly comfortable seating"
Cons: "It would be nice to have complimentary coffee. $3.00 for 6oz of coffee is a bit much,"
Pros: "Crew was super friendly."
Cons: "It would be nice to offer non alcoholic beverages for free."
Pros: "The crew was very nice"
Cons: "It was difficult hearing when the captain was giving announcements."
Pros: "Crew was friendly, the plane looked to be newer nice and clean amd flight waa on time"
Cons: "The one "personal" bag policy is insane! I was caught off guard and had to pay for a small carry $50 @ the counter before boarding. If I were aware I could've paid in advance for a lower price and brought a large suit case. Thank God it was a short, 2 hour, flighr because it was not a comfortable seating, it was VERY crammed! AND snack and/or drinks during flight are not complimentary. It was really hard to understanding the crew member giving the emergency instructions over the PA, had a very strong accent."
Cons: "Delayed, unexplained turbulence, one work toilet, strange staff..."
Cons: "Was on the runway for 3 hours waiting to take off while in fort Myers"
Pros: "Clean plane, great customer service."
Cons: "You have to pay for a reclining seat, only the first theee rows have them. You have to pay for even soda drinks. Ok for shorter commutes, but a 4+ hour flight is miserable."
Pros: "We were originally delayed by about 30 minutes due to a lack of a pilot. Another was called in and we still got to our destination on the other side of the country on time - amazing!"
Pros: "Quick flight"
Cons: "Seats were uncomfortable and lap trays were small; all beverages cost money to purchase"
Pros: "Perfect price, great crew, Wonderful overall experience."
Cons: "Frontier airlines delayed and then cancelled and offered no help with re booking so I could make it to my family. I had to purchase a brand new ticket with s better airlines to be able to get home for my mom's cancer treatments."
Pros: "The whole plane was sick of how uncomfortable the seats where they did not lay back they where hard the tables could not even hold r drinks I will never fly again after my return trip him and I’ll make sure no one else uses them this was the most uncomfortable flight I’ve ever had and my longest flight 5 hours the whole plane was not happy then they want to charge a arm in leg for every single thing this is sad"
Cons: "too costly for baggage fees, seat assignment, and beverage"
Cons: "A little cramped and you should be more upfront about a dumb fee of $45 for a carry on. I thought I was getting a good deal on a flight but I guess I was wrong. I will probably fly with an airline that doesn’t charge you for something that should be free from now on"
Pros: "Service friendly. Pilot funny. Clean. Average comfort."
Cons: "Cost for baggage. Too much."
Cons: "They should start boarding from the rear of the plane to the front so that people sitting in back don't have to wait for people in the front or middle of the plane to stow their bags."
Pros: "Direct flight is great. Price very good if you Don’t need to bring luggage ."
Cons: "Uncomfortable seating. Long flights would Not be good"
Pros: "The crew was good and the the seats were semi comfortable. The price round trip was good."
Cons: "4 hour delay going to our destination because of a "scheduling issue" Unacceptable. We almost missed our car rental. Also, on a side note, Do not use Fox Rent a Car in Orlando, our car had mechanical issues and there was also blood splatter on the roof, disgusting! And going home we were scheduled to be on time and we were boarded on time and about to leave the gate and they told us that they found a dent in the plane which later on we found out was a hole in the engine. So we were taken off the plane and wasn't for another 4 hours that we got another plane. Overall not impressed. We did receive a 100 dollar voucher each for both delays but honestly would never use this airline again."
Cons: "Had the AC cranked. Asked for a blanket and the attendant laughed like airplanes never carry those."
Pros: "Everything went as planned"
Cons: "Frontier has absurd baggage fees."
Cons: "Service during delays"
Pros: "This crew was a lot friendlier the the crew that I flew out with. They had smiles on their faces and no attitudes unlike the first crew from BUFFALO to Fort Myers. This crew makes me want to fly again with this airline. The other crew had me questioning my decision to fly with this company at all."
Cons: "No complaints."
Pros: "Smooth and early flight"
Pros: "Good crew"
Cons: "Baggage claim took too long"
Pros: "Crew was super nice"
Cons: "5 hour delay"
Pros: "I always like the crew and staff and the animals on the winglets"
Cons: "Paid a lot for upgraded seats. No recline, not very comfortable. No food, no entwrtaibment, no Wi-fi. They don't even have an airline magazine. The only good thing was non-stop flight that arrived on time."
Pros: "The ride home"
Cons: "The 4 hour delay that received once we arrived at 4:30 AM to catch our 6 o'clock flight home to find out it had been delayed until 9:28 AM. Once we were on the plane we were then told we would be delayed until 10 AM. Flying with two children was difficult for a four hour delay. However front tier did give us all $10 food vouchers and $50 vouchers each for our next flight. Once we landed in Houston we then sat on the tarmac for another hour waiting for the gate open. The plane did have mechanical issues which caused the delay but still the notice given was always last minute"
Pros: "I didn't like anything"
Cons: "They change their gates without prior notice in Denver and I had to pay $600 to buy a flight through southwest"
Pros: "The refund and compensation package."
Cons: "Flight being oversold."
Cons: "The seats are so narrow.and leg room almost non-existent. I'm 5'4" and can't even imagine what it is like for taller folks."
Pros: "Crew was nice and helped me find a better located seat"
Cons: "Everything else, seat was like a buckboard"
Pros: "Takeoff, flight, and landing were smooth. Price was great. Plane appeared new. I arrived at my destination safely, and so did my luggage."
Cons: "Grumpy passengers complaining about the one hour delay and being rude to employees and flight crew. Mass confusion at the airport. TSA closed at one end of the terminal, so wandered a bit before figuring that out, with the help of a security guy who said, "Let me guess, you're flying Frontier." Had a total of 4 different gates before we finally boarded a plane, and every time we arrived at a different gate it still said some other city. Very little communication from the airline regarding delay and gate changes. Also told us the wrong baggage claim upon arrival. Baggage fees are a little excessive, but the price of my flight was SO cheap that I can hardly complain about that, since I travel light."
Cons: "My flight was delayed from Denver to SLC and we were not notified, given any other option or any compensation. The previous three (3) times I've flown frontier I have had flights cancelled and received no compensation. Do you know how frustrating that is?"
Pros: "I like that I finally returned home finally the following day, however, I had to purchase a rental car and hotel an additional day for my inconvenience."
Cons: "During boarding on the original day of return back to Atlanta, the rep that was boarding the passengers closed the gate earlier than 10 mins so before I could return from the restroom she closed it. I was within the 10 min timeframe because I returned back to the gate at 5:34 am and the flight was scheduled to depart at 5:45 am. The plane/crew/passengers were still sitting at the gate so it was an inconvenience."
Pros: "The crew was pleasant."
Cons: "Everything is am upcharge! Food, bags, seats... they even charge for all beverages and ask for a tip on top of it. The seats don't recline and tgere is no entertainment. I will not fly Frontier Airlines ever again. What a disappointment."
Pros: "Everything up to the landing was fine. The pilot and crew were very transparent."
Cons: "We landed on time but had to wait on the tarmac for almost an hour for a crew to be available to park our plane even though we had a gate. It is unfortunate that Frontier cannot staff appropriately to manage incoming flights."