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Virginia to Cancun Flight Information

Flights Arrive in Cancun
Flights Depart from Virginia
Flight Price $285
Airlines Spirit Airlines, JetBlue, Aeromexico, American Airlines, Delta, United

Book cheap flights from Virginia to Cancun (round-trip)

Airports
Origin
Richmond
$285
only
$285
Destination
Cancun
$285
only
$285
Sat, Sep 29
RIC
Richmond Byrd International
CUN
Cancun
18h 06m
Wed, Oct 3
CUN
Cancun
RIC
Richmond Byrd International
22h 12m
Trip: 5 days
5.5OkayShow reviews
Overall 5.5 Okay
Based on 56,921 reviews
Overall
5.7
Boarding
6.1
Comfort
5.3
Crew
6.5
Entertainment
4.6
Food
4.7
IAH
LAS
Mediocre 2.0

Wait 10 hrs before bord due to no reason

ORD
TPA
Excellent 10.0

Flying Spirit meant no reclining seats, meaning no one was making me uncomfortable! Flight crew and gate attendants were wonderful, helpful, and friendly!

TPA
BDL
Excellent 10.0

It wa great

No complaints. If you want just a ride for really cheap it is safe and enjoyable.

LAS
SEA
Mediocre 2.0

Nothing

Flight was delayed to 530, thought we could walk around a little, but flight actually left at 507 even though screen still said boarding at 530. We missed flight because of this. Spirit is awful.

MCO
BDL
Excellent 10.0

Very nice flight attendants

Nothing

Wed, Oct 10
RIC
Richmond Byrd International
CUN
Cancun
29h 25m
Sun, Oct 14
CUN
Cancun
RIC
Richmond Byrd International
30h 42m
Trip: 5 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Oct 2
RIC
Richmond Byrd International
CUN
Cancun
5h 38m
Tue, Oct 9
CUN
Cancun
RIC
Richmond Byrd International
22h 12m
Trip: 8 days
8.2ExcellentShow reviews
Overall 8.2 Excellent
Based on 13,357 reviews
Overall
8.2
Boarding
8.3
Comfort
8.3
Crew
8.6
Entertainment
7.9
Food
7.8
LGB
RNO
Good 7.0

Felt nauseated

JFK
FLL
Mediocre 2.0

Nothing

More than 2 hours delayed. Bags took forever to come out. Not flying in jetblue anymore

BWI
FLL
Good 7.6

Having entertainment helps flight go quicker. However, My screen blacked out halfway through flight even though audio was still available.

I could not get two seats together even though there were extra leg room seats available. They wanted us to pay for the upgrade.

JFK
JAX
Excellent 9.3

Flew to JFK from Jax and back and both flights left on time. Return flight landed 30 minutes early. Seats were comfortable enough. Movies were good. Flight crews attentive

Nothing was bad

LAS
LGB
Excellent 10.0

Crew was friendly and offered refreshments and snacks

Thu, Feb 14
RIC
Richmond Byrd International
CUN
Cancun
13h 04m
Mon, Feb 18
CUN
Cancun
RIC
Richmond Byrd International
22h 05m
Trip: 5 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 7,065 reviews
Overall
7.5
Boarding
7.5
Comfort
7.4
Crew
7.8
Entertainment
7.2
Food
7.0
OAX
MEX
Mediocre 2.0

The service was basically nonexistent to help fix. Sitting in tarmac at another unplanned airport - w no announcement from the calf! - I thought to call Aeromexico to have them help me reschedule. the agent didn’t understand the issue and couldn’t figure out why I was at an unplanned airport though I shared this w them multiple time. Amazing the flight system was not updated. Finally reaching my connection airport the counter help was terrible and in spite made me go through some special security to get my bag. I was treated like a criminal ... after arriving at the desk the new agent said it was no problem that my bag was checked thru. Exiting I was again given the once over... plenty more but Aeromexico, nah.

The service was basically nonexistent to help fix. Sitting in tarmac at another unplanned airport - w no announcement from the calf! - I thought to call Aeromexico to have them help me reschedule. the agent didn’t understand the issue and couldn’t figure out why I was at an unplanned airport though I shared this w them multiple time. Amazing the flight system was not updated. Finally reaching my connection airport the counter help was terrible and in spite made me go through some special security to get my bag. I was treated like a criminal ... after arriving at the desk the new agent said it was no problem that my bag was checked thru. Exiting I was again given the once over... plenty more but Aeromexico, nah.

MEX
YVR
Good 7.0

The cabin was kept quiet, dark and orderly for the night flight.

Same as above. The seat in economy is truly an endurance test. No way to go to sleep.

DFW
MEX
Excellent 10.0

Disponibilidad y ayuda del personal desde el primer momento que llegas a la ventanilla a documentar. EXCELENTE!! servicio.

LIM
MEX
Good 7.3

Efficient and respectful staff. Treat to have wine with the pasta dish that was served.

I am only 5'2...a short woman so the seat does not fit me . My feet can not rest on the floor and the headrest does not adjust for me. It makes for a most uncomfortable 18 hours from Lima.

MEX
SFO
Okay 5.0

The flight was delayed by three hours (reason unknown) and the entertainment on flight shut off once and then froze for 20 minutes

Fri, Nov 23
RIC
Richmond Byrd International
CUN
Cancun
15h 00m
Wed, Nov 28
CUN
Cancun
RIC
Richmond Byrd International
10h 43m
Trip: 6 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 33,863 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.8
Food
6.7
PHL
SEA
Mediocre 2.0

Nothing, this was a miserable flight.

Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it.

BCN
JFK
Okay 4.3

Chocolate ice cream and pot pies

To start, I had paid extra to upgrade to a seat with more leg room only to find I had been reassigned to the back of the plane. This was after I had already done an online check-in for the appropriate seat. Then I was told by the AA agent at the desk that my upgrade was in the system but that it was “fake”. Apparently the money I paid two months before was no good on this flight. I was traveling with my boyfriend and they would not allow us at the same counter because we were not married. After much haggling we were finally able to rectify the situation. Horrible start. Then, once on the plane, the in- flight entertainment system as well as the lights broke right before take off so there was nothing to watch or see for an almost 8 hour flight.

MOB
DFW
Mediocre 2.0

The 2 hour delay due to the ground crew not having it together, this reason coming from the pilot. Flight attendant was complaining more than any of us passages. Even though 85% of us missed our connecting flights. After boarding the plane, the smell of the restroom, we all had to deplane.

MIA
BCN
Excellent 9.6

Upgrade to economy premium was well worth the extra fee.

Coffee could have been better.

LHR
JFK
Good 7.0

The entertainment was good. A lot of things to choose from.

The boarding took too long

Thu, Mar 28
RIC
Richmond Byrd International
CUN
Cancun
5h 31m
Thu, Apr 4
CUN
Cancun
RIC
Richmond Byrd International
5h 15m
Trip: 8 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 20,407 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
CDG
EWR
Good 7.6

The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!

Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports

ATL
AGS
Good 6.6

It is a short trip from Atlanta to Augusta.

No complaints...too short of a trip to complain about anything!

BNA
SLC
Excellent 9.6

Newer plane. Friendly crew. Landed safely and on time.

SLC
PDX
Excellent 9.6

Newer plane. Friendly crew. Landed safely and on time.

BDL
ATL
Good 7.3

Crew was friendly, flight ran on time.

Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!

Sat, Mar 30
RIC
Richmond Byrd International
CUN
Cancun
14h 20m
Tue, Apr 9
CUN
Cancun
RIC
Richmond Byrd International
5h 15m
Trip: 11 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 59,529 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.5
EWR
DUB
Excellent 10.0

The crew was awesome! Best flight I've ever had.

DEN
LAX
Good 6.0

The jet was nice. I was in Economy Plus. So, I had a little more room. There were no TV’s in the back of the seats in front of me. You have to have an tablet, and connect it to their wifi to watch a movie. (You don’t have to go through paying for internet. Just Connect to the wireless access point and then go to www.unitedwifi.com. From there you can click on Entertainment to watch movies for free. Or, you can see flight details like ETA, altitude, and speed from clicking on the top-right of the page.)

I didn’t like that the flight attendant didn’t even ask me if I wanted to buy a snack pack. I was starving, and had read the menu in their magazine in preparation to order food. She came by and asked me if I wanted something to drink. I said Coke please. She gave me a tiny cup of Coke which contained a little more than a swig of Coke, and then handed me a tiny pack of pretzels before turning away to serve the next guest. This was a 2hr flight. So, no big deal really. I wasn’t going to starve to death. But, I never got to eat. By the time the food service cleared and they were making their rounds to gather trash before landing, it was really too late to address the issue with them. So, I just sucked it up and spent my $9.99 elsewhere.

SFO
EWR
Mediocre 2.0

United flight delayed and caused me to have to change my connecting fight. Then that flight was delayed causing an extremely late arrival into Ithaca. Last time I flew United I said NEVER again. After this last delay, I will NEVER fly United again!

ORD
BOS
Okay 5.6

Was delayed for an hour

CDG
IAD
Excellent 10.0

All other stuff good

No music options for entertainment

Fri, Oct 12
RIC
Richmond Byrd International
CUN
Cancun
18h 11m
Wed, Oct 17
CUN
Cancun
RIC
Richmond Byrd International
22h 12m
Trip: 6 days
5.5OkayShow reviews
Overall 5.5 Okay
Based on 56,921 reviews
Overall
5.7
Boarding
6.1
Comfort
5.3
Crew
6.5
Entertainment
4.6
Food
4.7
CLE
ATL
Good 6.0

Early and ontime

Baggage bullshit costs

GSO
MCO
Good 6.0

Cheap, plane was 2 seats on each side, not even close to full.

Crew was lively, they spent most of the flight gossiping about nonsense and playing on the intercom. Felt like I was on the plane from Soul plane, bunch of dudes congregating by the rest rooms, people running amuck all over the place. People yelling in 4 different languages. They are super cheap but then nickel and dime you to death. Everything costs from a $40 carry on bag to a $5 pepsi. 18x16x8 is what's free. Pissed them off because I had a book bag exactly that size and sure stuffed it fully!

TPA
BOS
Good 6.6

Cheap, on time, online seats bags and check in

Cramped seats cuz it's a budget airline, in this case the seats were dirty probably from kids eating crackers or something

MCO
BDL
Excellent 10.0

Very nice flight attendants

Nothing

TPA
BDL
Excellent 10.0

It wa great

No complaints. If you want just a ride for really cheap it is safe and enjoyable.

Sat, Oct 13
RIC
Richmond Byrd International
CUN
Cancun
18h 11m
Wed, Oct 17
CUN
Cancun
RIC
Richmond Byrd International
22h 12m
Trip: 5 days
5.5OkayShow reviews
Overall 5.5 Okay
Based on 56,921 reviews
Overall
5.7
Boarding
6.1
Comfort
5.3
Crew
6.5
Entertainment
4.6
Food
4.7
TPA
BDL
Excellent 10.0

It wa great

No complaints. If you want just a ride for really cheap it is safe and enjoyable.

ORD
TPA
Excellent 10.0

Flying Spirit meant no reclining seats, meaning no one was making me uncomfortable! Flight crew and gate attendants were wonderful, helpful, and friendly!

LAS
OAK
Mediocre 2.0

I didn’t you guys a broke an charge for everything An have no WiFi you guys suck

You held a passenger seating was horrible no complimentary anything you charge for every bag I will never fly with you people again disappointed

GSO
MCO
Good 6.0

Cheap, plane was 2 seats on each side, not even close to full.

Crew was lively, they spent most of the flight gossiping about nonsense and playing on the intercom. Felt like I was on the plane from Soul plane, bunch of dudes congregating by the rest rooms, people running amuck all over the place. People yelling in 4 different languages. They are super cheap but then nickel and dime you to death. Everything costs from a $40 carry on bag to a $5 pepsi. 18x16x8 is what's free. Pissed them off because I had a book bag exactly that size and sure stuffed it fully!

TPA
BOS
Good 6.6

Cheap, on time, online seats bags and check in

Cramped seats cuz it's a budget airline, in this case the seats were dirty probably from kids eating crackers or something

Sat, Oct 13
RIC
Richmond Byrd International
CUN
Cancun
18h 11m
Wed, Oct 17
CUN
Cancun
RIC
Richmond Byrd International
22h 12m
Trip: 5 days
5.5OkayShow reviews
Overall 5.5 Okay
Based on 56,921 reviews
Overall
5.7
Boarding
6.1
Comfort
5.3
Crew
6.5
Entertainment
4.6
Food
4.7
CLE
ATL
Good 6.0

Early and ontime

Baggage bullshit costs

BOS
MCO
Excellent 10.0

Flight time

Nothing

LAS
PDX
Excellent 10.0

The seats were comfortable and the flight attendants were fun and actually seemed to like their jobs!

Being nickel and dimed for every little thing!

LAS
OAK
Mediocre 2.0

I didn’t you guys a broke an charge for everything An have no WiFi you guys suck

You held a passenger seating was horrible no complimentary anything you charge for every bag I will never fly with you people again disappointed

IAH
LAS
Mediocre 2.0

Wait 10 hrs before bord due to no reason

Wed, Oct 10
RIC
Richmond Byrd International
CUN
Cancun
5h 38m
Wed, Nov 14
CUN
Cancun
RIC
Richmond Byrd International
10h 43m
Trip: 36 days
8.2ExcellentShow reviews
Overall 8.2 Excellent
Based on 13,357 reviews
Overall
8.2
Boarding
8.3
Comfort
8.3
Crew
8.6
Entertainment
7.9
Food
7.8
TPA
SJU
Excellent 10.0

Complementary upgrade was a pleasant surprise. Will definitely fly Jet Blue again!

LGB
LAS
Good 7.0

Was only offered water instead of other refreshments and snacks

SJU
TPA
Excellent 10.0

Safe arrival is a good arrival

FLL
SLC
Excellent 10.0

The service was outstanding, great value for the money.

JFK
FLL
Mediocre 2.0

Nothing

More than 2 hours delayed. Bags took forever to come out. Not flying in jetblue anymore

Sun, Oct 7
RIC
Richmond Byrd International
CUN
Cancun
29h 25m
Sun, Oct 14
CUN
Cancun
RIC
Richmond Byrd International
30h 42m
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Sat, Oct 20
RIC
Richmond Byrd International
CUN
Cancun
18h 11m
Thu, Oct 25
CUN
Cancun
RIC
Richmond Byrd International
18h 27m
Trip: 6 days
5.5OkayShow reviews
Overall 5.5 Okay
Based on 56,921 reviews
Overall
5.7
Boarding
6.1
Comfort
5.3
Crew
6.5
Entertainment
4.6
Food
4.7
TPA
BOS
Good 6.6

Cheap, on time, online seats bags and check in

Cramped seats cuz it's a budget airline, in this case the seats were dirty probably from kids eating crackers or something

LAS
PDX
Excellent 10.0

The seats were comfortable and the flight attendants were fun and actually seemed to like their jobs!

Being nickel and dimed for every little thing!

DFW
FLL
Excellent 8.0

Flight attendants were great ,very hospitable and engaging

The plane is too cold, beyond Antartic temperature.

BOS
MCO
Excellent 10.0

Flight time

Nothing

CLE
ATL
Good 6.0

Early and ontime

Baggage bullshit costs

Sat, Nov 24
RIC
Richmond Byrd International
CUN
Cancun
5h 33m
Thu, Nov 29
CUN
Cancun
RIC
Richmond Byrd International
10h 43m
Trip: 6 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 33,863 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.8
Food
6.7
PHL
SEA
Mediocre 2.0

Nothing, this was a miserable flight.

Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it.

SEA
DFW
Mediocre 2.0

Our original flight was delayed then cancelled. After assigning to another flight, it was delayed and gate changed about 10 times and was finally cancelled after it was boarded and left gate after 2am due to engine problem. We had to cancel our trip since it was a short trip for a funeral and we had missed it. AA offered no compensation and no apology (not during the whole night of delays and cancels).

MIA
LAX
Good 6.3

Landed

American Airlines couldn’t make plane seats anymore cramped. Cabin was very cold with no way to control climate. If you don’t buy first class or premium be ready for very uncomfortable flight.

LIS
PHL
Okay 5.3

Lots of food and wine/beer were provided at no additional cost and the first checked bag was free as is standard with British Airways. Basically I liked that American Airlines followed British Airways standards for the flight.

There were no personal entertainment devices, just a central tv for everyone to watch, and there were no charging outlets. The plane was probably from a museum it was so old. After boarding we sat in the plane without moving to the runway for 30 minutes just making the 8 hour flight even longer. The gate at the Lisbon airport was overly small and restrictive with everyone crammed in and unable to leave after initially entering.

MIA
LIM
Mediocre 2.0

Nothing

1. Been lied to several times about the issue that prevented us from leaving the ground. 1st excuse was they needed to unload a passenger luggage, then they need to return to gate to fix one of the lights.. 3rd oh we really do not know what is going on...but yet they kept passengers in the plane..just gave as a cookie and a cup of water bc of the delay... UNACCEPTABLE

Mon, Oct 8
RIC
Richmond Byrd International
CUN
Cancun
13h 40m
Wed, Nov 14
CUN
Cancun
RIC
Richmond Byrd International
13h 05m
Trip: 38 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 7,065 reviews
Overall
7.5
Boarding
7.5
Comfort
7.4
Crew
7.8
Entertainment
7.2
Food
7.0
MEX
SFO
Excellent 8.3

Not being able to choose an aisle seat made the flight uncomfortable for me and my neighbors

MEX
YVR
Good 7.0

The cabin was kept quiet, dark and orderly for the night flight.

Same as above. The seat in economy is truly an endurance test. No way to go to sleep.

MEX
SFO
Okay 5.0

The flight was delayed by three hours (reason unknown) and the entertainment on flight shut off once and then froze for 20 minutes

MEX
DFW
Excellent 10.0

Excelente servicio por las aeromozas y comprensión de asignaciones de asiento por mi estado medico.

Mucho frío!! Durante el vuelo

BOG
MEX
Excellent 9.3

Almost everything was perfect!

The flight attendants offered an OK service to me, I don’t give them 5 stars only because I noticed they were unfriendly and a bit rude to other passengers.

Wed, Oct 10
RIC
Richmond Byrd International
CUN
Cancun
5h 38m
Thu, Nov 15
CUN
Cancun
RIC
Richmond Byrd International
10h 43m
Trip: 37 days
8.2ExcellentShow reviews
Overall 8.2 Excellent
Based on 13,357 reviews
Overall
8.2
Boarding
8.3
Comfort
8.3
Crew
8.6
Entertainment
7.9
Food
7.8
FLL
SLC
Excellent 10.0

The service was outstanding, great value for the money.

JFK
JAX
Excellent 9.3

Flew to JFK from Jax and back and both flights left on time. Return flight landed 30 minutes early. Seats were comfortable enough. Movies were good. Flight crews attentive

Nothing was bad

TPA
SJU
Excellent 10.0

Complementary upgrade was a pleasant surprise. Will definitely fly Jet Blue again!

JFK
FLL
Mediocre 2.0

Nothing

More than 2 hours delayed. Bags took forever to come out. Not flying in jetblue anymore

RNO
LGB
Good 7.0

A child about 2 yrs old was hysterically screaming for at least 1/2 of the flight.... making ME feel like running up & down the plane's isle..... screaming!!! It was horrible!!

Sat, Oct 20
RIC
Richmond Byrd International
CUN
Cancun
18h 11m
Thu, Oct 25
CUN
Cancun
RIC
Richmond Byrd International
18h 27m
Trip: 6 days
5.5OkayShow reviews
Overall 5.5 Okay
Based on 56,921 reviews
Overall
5.7
Boarding
6.1
Comfort
5.3
Crew
6.5
Entertainment
4.6
Food
4.7
LAS
SEA
Mediocre 2.0

Nothing

Flight was delayed to 530, thought we could walk around a little, but flight actually left at 507 even though screen still said boarding at 530. We missed flight because of this. Spirit is awful.

TPA
BOS
Good 6.6

Cheap, on time, online seats bags and check in

Cramped seats cuz it's a budget airline, in this case the seats were dirty probably from kids eating crackers or something

TPA
BDL
Excellent 10.0

It wa great

No complaints. If you want just a ride for really cheap it is safe and enjoyable.

ORD
TPA
Excellent 10.0

Flying Spirit meant no reclining seats, meaning no one was making me uncomfortable! Flight crew and gate attendants were wonderful, helpful, and friendly!

IAH
LAS
Mediocre 2.0

Wait 10 hrs before bord due to no reason

Sun, Nov 25
RIC
Richmond Byrd International
CUN
Cancun
13h 22m
Thu, Nov 29
CUN
Cancun
RIC
Richmond Byrd International
10h 43m
Trip: 5 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 33,863 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.8
Food
6.7
MIA
BCN
Excellent 9.6

Upgrade to economy premium was well worth the extra fee.

Coffee could have been better.

LIS
PHL
Okay 5.3

Lots of food and wine/beer were provided at no additional cost and the first checked bag was free as is standard with British Airways. Basically I liked that American Airlines followed British Airways standards for the flight.

There were no personal entertainment devices, just a central tv for everyone to watch, and there were no charging outlets. The plane was probably from a museum it was so old. After boarding we sat in the plane without moving to the runway for 30 minutes just making the 8 hour flight even longer. The gate at the Lisbon airport was overly small and restrictive with everyone crammed in and unable to leave after initially entering.

MXP
MIA
Excellent 8.6

Crew worked hard.

premium service was good including extra seat space

PHL
SEA
Mediocre 2.0

Nothing, this was a miserable flight.

Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it.

SEA
DFW
Mediocre 2.0

Our original flight was delayed then cancelled. After assigning to another flight, it was delayed and gate changed about 10 times and was finally cancelled after it was boarded and left gate after 2am due to engine problem. We had to cancel our trip since it was a short trip for a funeral and we had missed it. AA offered no compensation and no apology (not during the whole night of delays and cancels).

Thu, Jan 10
RIC
Richmond Byrd International
CUN
Cancun
17h 36m
Mon, Jan 14
CUN
Cancun
RIC
Richmond Byrd International
22h 51m
Trip: 5 days
Overall 0.0 Poor
Based on 0 reviews
Fri, Jan 18
RIC
Richmond Byrd International
CUN
Cancun
6h 05m
Sun, Jan 20
CUN
Cancun
RIC
Richmond Byrd International
15h 59m
Trip: 3 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 7,065 reviews
Overall
7.5
Boarding
7.5
Comfort
7.4
Crew
7.8
Entertainment
7.2
Food
7.0
BOG
MEX
Excellent 9.3

Almost everything was perfect!

The flight attendants offered an OK service to me, I don’t give them 5 stars only because I noticed they were unfriendly and a bit rude to other passengers.

OAX
MEX
Mediocre 2.0

The service was basically nonexistent to help fix. Sitting in tarmac at another unplanned airport - w no announcement from the calf! - I thought to call Aeromexico to have them help me reschedule. the agent didn’t understand the issue and couldn’t figure out why I was at an unplanned airport though I shared this w them multiple time. Amazing the flight system was not updated. Finally reaching my connection airport the counter help was terrible and in spite made me go through some special security to get my bag. I was treated like a criminal ... after arriving at the desk the new agent said it was no problem that my bag was checked thru. Exiting I was again given the once over... plenty more but Aeromexico, nah.

The service was basically nonexistent to help fix. Sitting in tarmac at another unplanned airport - w no announcement from the calf! - I thought to call Aeromexico to have them help me reschedule. the agent didn’t understand the issue and couldn’t figure out why I was at an unplanned airport though I shared this w them multiple time. Amazing the flight system was not updated. Finally reaching my connection airport the counter help was terrible and in spite made me go through some special security to get my bag. I was treated like a criminal ... after arriving at the desk the new agent said it was no problem that my bag was checked thru. Exiting I was again given the once over... plenty more but Aeromexico, nah.

MEX
SFO
Okay 5.0

The flight was delayed by three hours (reason unknown) and the entertainment on flight shut off once and then froze for 20 minutes

MEX
GRU
Excellent 8.0

The flight attendant for this flight she was really nice and friendly good!! Nothing compared to my flight from LAX TO CDM..

The aircraft was late we stay in the aircraft for 1 hour not doing nothing cuz the in flight entretenimient was block until the aircraft was out to take off

MEX
SFO
Excellent 8.3

Not being able to choose an aisle seat made the flight uncomfortable for me and my neighbors

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