Daily cleaning, installation of cabin HEPA filters on flights from Virginia to Fargo
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Scores according to KAYAK customer reviews
Cons: "We had a 2.5 hour delay because there was someone missing in the crew. It sounded like it hadn’t been properly planned for the flight so it was frustrating. However, once that person showed up, everything was great and the crew was very sweet"
Pros: "The staff was exceptional with the distance to loading the plane and with serving us food. It was flawless."
Pros: "Very courteous"
Pros: "Crew was professional and understanding/empathetic given the circumstances. We were delayed 4 hrs."
Cons: "While the weather delay was out of everyone’s control and it was obvious the pilot was doing everything he could to get the pale airborne... i feel their could have been better communication from the ground as to our take off time. They kept changing our time and thus we were trapped on the tarmac for 4 hrs. Had we known, some of us could have gotten off the plane and rerouted so as not to miss our connecting flight. We and others were stuck in Atlanta, had t okay for a hotel....and missed a day of vacation....☹️"
Cons: "I’m a pretty big guy so this won’t apply for many other people . But the seats didn’t have much space . It was a very uncomfortable experience. I have taken many other flights and this one was one of the worst."
Pros: "The plane was nice, entertainment options were great, pilot was super kind."
Cons: "Great flight!"
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "Quick board, quick flight and everything went smoothly."
Cons: "Someone to rub my feet, but that’s wishful thinking."
Pros: "The free upgrade"
Pros: "Crew was very upbeat and helpful"
Pros: "I loved Craig on our flight he made it a hilarious and fun experience! And he needs a raise!"
Cons: "The seat was a bit uncomfortable, and boarding was slow. To be expected I assume for anything not first class."
Pros: "Very friendly crew with a clean plane!"
Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"
Pros: "Fine, courteous"
Pros: "Flight was on time. Boarding, flight, deboarding were all fine. Service was fine."
Cons: "The flight numbers that Kayak provides ate not unusable and do not match any flights with the airline. Terribly inconvenient. A call to WestJest referred me to contact Delta. The Delta rep was able to help me. The airlines provided good service. But I probably will avoid booking with Kayak again."
Cons: "Late boarding and take off with no explanation."
Pros: "I arrived safely."
Cons: "Space on board was horrible. Diffenately not enough room and I'm an average guys."
Pros: "The flight was great & so was the cruise. Unfortunately my luggage is back in Atlanta & I’m in Ft Laurderdale heading on a cruise tomorrow without my belongings"
Cons: "Not even given a toothbrush or tee shirt to sleep in."
Pros: "Friendly staff, good service and on time departure/arrival. Was also quite pleased with the food options available during such a long flight."
Pros: "I got home"
Cons: "Seats were tiny as hell"
Pros: "Large jet, attentive crew, on time."
Pros: "Attendants very friendly and helpful. Greeted everyone with a smile and a pleasant voice. One woman was having a very hard time. She evidently was afraid to fly and wanted to get off the plane. The attendants were very kind to her, spent time with her and informed the pilot. The pilot made several comments using her name making sure she knew every time we were about to run into some turbulence. I thought that was very kind."
Cons: "Sometimes very hard to hear the instructions and the pilot when they are speaking. Snacks are very small quantity and often stale"
Pros: "Everything was so very nice. The seats were fantastic in First Class. So comfortable. The service & food were delightful. The only negative was the screaming infant. This is my second trip on Delta in First Class in the past three months. Both times the trip was ruined by crying babies. ☹️"
Cons: "The crying infant."
Pros: "And arrived early, too.☺"
Cons: "One thing I didn't like is that this flight had three different numbers,. Aeromexico, Delta, and KLM. AND we didn't know which counter to go to to get our tickets ( it turned out Delta). There was not a single number to call to ask questions it get help....it turned out that JustFly was the contact, but we purchased through Kayak."
Pros: "The flight was delayed 6 hours but the crew and captain were exceptionally accommodating, helpful, and informative on updates."
Pros: "N A"
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Pros: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Pros: "Everyone was great"
Cons: "The arm rests on both flights where impossible to lift to get out of our seats, the headsets had a lot of static, the head rest was broke on one side, the food to Germany was fine but back was horrible. Within 20mins of take off you were out of most alcohol and the wine was horrible."
Pros: "On time, quick flight, nice people."
Cons: "It was freezing cold."
Pros: "Clean and good size sears"
Cons: "Slow boarding, crew tires and it showed, pretzels no nuts,"
Pros: "There is nothing I like the most. Everything was downside from the day one immediately the purchase of the tickets."
Cons: "With the purchase of tickets there was no meal selection option available. Had to ask at the reporting time and then seat was messed up. 3 seats were three different row while I had two minor sons. Spoke to the travel agents (justfly.com) and requested meal was not properly recorded. I requested, two kids meal and a Hindu meal, when meal came it was told I had Muslim meal. How on earth did it make any sense, I am not even muslim? I did not even mention about muslim. Those dumbass at justfly.com do not have any level of professionalism. I tried to contact china southern airlines, they are always busy, after several attempts, finally somebody on the phone talking chinese shitty accents that only understood a few english. Chinese passenger crowded and with the shitty attitudes. One of the old guy drop the heavy coffee cup on my son's head and hurt real bad when he pulled his bag immediately after the land when he is not supposed to. I have a return ticket to deal with again with pain in a few days. then I will never fly with this shitty airlines. At Gongzhau, kids are hungry in transit, tried to buy food, told they only take Yuan. there was no ATM in transit. had to exchange Yuan and thats the only option there if you want to buy something. Airport wi-fi sucks, no connectivity even after logging into the shitty local advertisers websites. Finally, crew were to manage some kind of food, but did not like it at all. shitty shitty. do no fly this airlines of chinese route at all."
Pros: "The airline crew seems to be getting better, although I can't say that they are super helpful"
Cons: "The seats, just water offered, the bathroom, no Wifi, extremely crowded and small plane. Seriously, I don't understand what is all the money payed used for since I just heard that the crew members might be actually underpaid"
Pros: "Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good."
Pros: "Everyone was very efficient and friendly."
Cons: "The microphone needs to be louder. It was very hard to hear."
Pros: "Boarding was smooth and fast. The crew was helpful with a wheelchair passenger, and get everybody else on board soon after. We depart the gate a couple of minutes early, and arrived almost half an hour early."
Cons: "The first class seat were not much more spacious than the comfort+ ones. Choice of snacks were limited as it was a short regional flight. No overhead or seat back entertainment, but you can stream from the media server through in flight wifi."
Pros: "Nice service for short flight"
Cons: "Lost luggage for 2 days."
Pros: "Excellent service"
Cons: "Plane was diverted back to Toronto from LaGuardia airport as we were told due to "weather", landed late at night and were told that due to not being able to control weather WestJet could not assist with accommodations, leaving everyone stranded and scrambling to find a room in alreday booked up hotels. When speaking on phone with agent, I was told it wasn't due to weather but incident at LaGuardia where plane went off runway. I paid $130.00 for 5 hours in a hotel, due to pilot error, not weather. La Guardia opened it's other runway immediately after and other airports in NewYork were running fine. Completely unacceptable and extremely bad customer service as CSR simply told us "sorry we can't help". Will never book with West Jet again."
Pros: "loved the cookies!"
Cons: "Wish there were more legroom on those little planes."
Pros: "There was no problem boarding! FA were average."
Cons: "The pilot was very great."
Pros: "on time departure"
Cons: "airplane needed to be vacuumed"
Pros: "Very friendly and curtious crew made the flight very pleasant"
Pros: "They switched me to better seats"
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."
Pros: "All flights were on time."
Cons: "In Atlanta when I changed planes the gates were to far from each other. In different terminals."
Pros: "Because of our delayed flight, which made us miss our flight departure at our layover location, we were upgraded to Comfort+. I'm happy that it was recognized that we were going to be delayed 2 hours to our destination, and were given a more comfortable flight because of it."
Cons: "Delayed flight which caused us to miss layover flight. Delta was quick to fix the issue and upgraded our seating to Comfort+. Time lost for vacation was my only issue."
Pros: "Reasonably comfortable, quick flight."
Cons: "Missed connections due to late flights - twice."
Pros: "The crew was amazing. It would be nice to be informed that although beverage service is suspended, you can still request drinks that are available. I had to find this on the website and didn't get anything by a tiny water bottle for both of my 3+ hour flights."
Cons: "I understand main cabin isn't supposed to be as upscale as 1st class, but it would do well if the seats were a bit more comfortable and the headrest was softer, it feels like a lump or sack of potatoes. Very stiff and hard. Also, having enough arm room would be nice so you're not fighting the person next to you for space on the armrest."
Pros: "Flight was slightly delayed (20 min). However, boarding was quick."
Cons: "The flight was full so no option to distance."
Cons: "Delayed flight. Sat on Tarmac for 60 mins"
Pros: "Crew were very nice."
Pros: "Easy boarding process, friendly crew member and smooth flight"
Cons: "The flight was delayed which impacted our connecting flight."
Pros: "Crew was very helpful. I volunteered to move so a mother could sit next to her 4 1/2 year old daughter. The flight attendant found me a seat with no other passenger. She also comped by glass of wine."
Cons: "I wish the flight was a bit longer so I could eat a bit."
Pros: "The space between the seats"
Cons: "Seats space"
Cons: "Flight was delayed for no reason given. Flight attendant touched my baby without asking if it was ok. Too many announcements over the speaker. 20 min one trying to sell us a credit card was ridicoluolously long. It was also after an ad for it on the video screen."
Pros: "Crew was kind and attentive"
Cons: "Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes"
Cons: "Cramped seating and illogical boarding process"
Pros: "Excellent seats and early arrival"
Cons: "Lack of food choices or entertainment"
Pros: "Military boards with first class."
Cons: "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."
Pros: "We got there."
Cons: "Long delay. We were worried we would miss our connection and we had to dash to catch our next flight."
Cons: "We had a 3 hour delay because of a “minor mechanical issue” that was fixed relatively quickly but took over 2 hours to get “paperwork approved”. We were stuck on the plane the entire time."
Pros: "last minute upgrade was nice, made sleeping much nicer. food was good, flight uneventful which is always a good thing."
Cons: "Some of the flight attendants had an attitude and we not very personable to others. Just doing their job, ticking off the boxes. One was very kind, the others not so much."
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Pros: "Crew was efficient and cordial"
Cons: "Overhead bins are small so they take rolling luggages down. Would have been good to know ahead of time d/t fragile items in carry-on"
Pros: "Smooth flight"
Cons: "Tight fit for 6'3 male"
Pros: "Crew was wonderful"
Cons: "Not getting service even SW served on 45 min flight"
Cons: "the seat space just to tight not any leg room on long flight"
Pros: "The TV's on the back of the seats were nice."
Cons: "The threatening tone of the counter associates about last minute checking of your bags because they don't have enough space in the overhead cabins. Why offer everyone that option if they will force groups 7-9 to check them?"
Pros: "Finally getting my Bud Light"
Cons: "The inflexibility if crew about changing into empty seats at same price range. Gate attendant not allowing my to carry my purse on beats had to hide it."
Cons: "I missed both meals because I was asleep. I usually get woken up by the flight staff, but this time I just missed them. The first time, I woke up on my own to see everyone finishing their food, so I asked for a meal and I got one; the second time, I woke up to see the trash being collected, but never got a chance to ask for my meal because no member of the flight staff passed me again. I landed in LA at midnight and was starving."
Pros: "Great crew, on-time arrival, quick boarding"
Cons: "Crowded seats in the back of the plane, Low quality and bland snack options"
Pros: "The plane was late but from that point everything was fine."
Cons: "Always too many people."
Pros: "Flight to Philadelphia was on time"
Cons: "Coach shared with American Airlines. Service not nearly as good as British Airways. Changed our connecting flight back to SFO without notice. Was a big hassle for us trying to get on an earlier flight which was the original time we booked initially"
Pros: "The flight crew was very nice."
Cons: "Small, ol, uncomfortable plane."
Cons: "did not use the flight. The flight was delayed and I would have missed the connection, so AA switched me to other flights."
Pros: "No big crowds trying to board. Everyone had room for their items in the over head. Love the one seat by itself. Very short flight but the one steward still served beverages and cookies."
Pros: "Our flight crew was very nice."
Cons: "it was a short flight, no food or drinks."
Pros: "Everything was fine"
Cons: "The trip was good"
Cons: "3 to 4 hour early flight should have chargers on the plane."
Pros: "the flight was AVIANCA , not American Airlines"
Cons: "difficult connecting to wifi."
Pros: "Easy to change the flight to another time of the day."
Cons: "Very good. Service. They try to bring customers ‘ convenience."
Pros: "Good choice of movies."
Pros: "Horrible hospitality. The flight was initially delayed for computer issues which understandably happens. However, we were later switch to another plane 4 hr later, boarded, de iced, taxied, then notified he flight was cancelled at 1 am because the crew hit their maximum work time. We were de-boarded. There was no organization to get vouchers passed out. The hotel ran out of rooms for passengers. The whole trip was 16 hrs delayed and no customer service provided."
Pros: "The crew were very kind and helpful, going above what was needed!"
Cons: "Too many delays"
Cons: "Check in staff was unprepared for volume of people. When asking an American Airlines agent if I could use the priority check in because I had priority seating I was told no. I was informed by a customer going that way that I indeed could. When I got in line for the priority check in, the agent looked over and very loudly said that I was in the wrong check in area. Given the volume at which it was said to me I felt embarrassed, and was upset at the fact that I then had to respond that I indeed was in the correct location."
Pros: "Newest aircraft, great customer service"
Pros: "My flight was very good and I had no issues.I was very surprised how smooth everything went and I will be use kayak again."
Cons: "There was nothing to dislike.I will use kayak again I know that much"
Pros: "Flight crew kept us advised of the weather situation (thunderstorms/turbulence). Did a good job of finding a route that was fairly smooth. Overall very pleasant flight and crew."
Cons: "It's an MD-80. Need old cigarette-lighter style plug to be able to charge anything. No inflight entertainment unless you use snail-speed Go-Go internet service."
Pros: "Excellent service and very friendly; thanks!"
Cons: "American Airlines made me check my carry-on luggage, despite there being many open overhead compartments visible on the plane."
Pros: "Staff was accommodating throughout the trip"
Cons: "We were delayed on every leg of the flight - even sitting on the tarmac for 1.5 hours. No nursing rooms available in the airports."
Cons: "Our flight attendant was brusque, not very nice, and couldn't understand her on the announcements"
Pros: "The crew was nice and came by often."
Cons: "There was a dog on the 10 hour flight, I thought United Airlines had an 8 hour limit. The dog barked throughout the flight, so obviously it was a pet not a service animal. UA needs to enforce its own policy."
Pros: "Crew was very attentive and professional, and the food and beverage on the Lufthansa transatlantic sector were better than US carriers offer."
Cons: "The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat. I will avoid this aircraft if possible in the future."
Pros: "Crew was friendly, professional, and communicative."
Pros: "Friendly crew and comfortable seats"
Pros: "Comfort was fair"
Cons: "It was delayed - enough to miss the flight"
Cons: "The flight took off late due to baggage not being loaded in a timely manner and the wait on the flight when we arrived was much longer due to equipment not being handled properly; because of this my family and I missed our connecting flight."
Pros: "enjoyed getting moved up to economy plus with my premier silver status."
Cons: "the little kid kicking my seat behind me which is no one's fault except the parent which you can't police."
Pros: "Not a crowded flight, Norfolk is usually a easy transit even when busy."
Cons: "Very cramped seating when your 6’ 260;"
Pros: "Early arrival. Smooth flight"
Cons: "Check in was confusing."
Pros: "Everything was excellent but the decent was probably the roughest I've ever experienced. The poor Stewart ran with bags and wet naps up to touch down. The beverage and pretzels were great."
Cons: "Everything was excellent. We did receive a beverage but no pretzels."
Pros: "The staff that is it"
Cons: "The plane broke down I was put on standby offered a middle seat and I'm a bigger guy I was stuck in between 2 other bigger guys and wasn't offered any compensation I'm anyway!!!! The next review will be on yelp"
Pros: "The check in process"
Cons: "See above"
Cons: "The delays and cancellations overwhelmed the gate attendant. She was not able to effectively manage the situation and quickly became chaotic"
Pros: "Clean newer plane. Nice staff. Smooth flight. Flight was on time"
Cons: "Tsa frisk"
Cons: "The flight was delayed 2 hours"
Cons: "I hit the side of my foot on a sharp piece if metal that was exposed on the right side of my seat. I bled and took pictures"
Pros: "Flint got delayed"
Cons: "My suitcase was damaged no longer usable"
Cons: "Flight delayed. Missed my 2nd flight. Stuck overnight at airport. Vacation ruined"
Cons: "Something was wrong with the plane and I miss work"
Pros: "Very little. Flight crews were nice"
Cons: "Flights were delayed by several hours on two occasions. Staff were less than helpful and generally unknowledgable."
Cons: "Everything, TSA agent said my guess is as good as his when and if we are leaving I was upset at that kind of response. Never will use united ariline agian."
Cons: "Near 5 hour delay at departure airport with very poor communication."
Pros: "The space and entertainment was good"
Cons: "2 hrs delay"
Pros: "The plane was not very full...that made the experience so nice. All passengers were there early and boarded quickly allowing us to leave the ground ahead of schedule. They offer entertainment using their app on your phone or notepad."
Pros: "Pleasent crew"
Cons: "Missed my connecting flight from Newark to Ft. Lauderdale due to a 30 minute weather delay, and then an hour long delay imposed by Newark Airport due to air traffic volume. I had to sleep (barely due to all of the nighttime maintenance going on) on the damn floor by my standby gate because I couldn't afford a hotel and United refused to pay for one."
Pros: "The people on the plane were friiendly enough, the customer service once we were on the ground was terrible"
Cons: "United Customer Service Blamed weather for a delay, I am a pilot and didn't see any weather delays posted for Newark. Even if there was weather, they didn't hold our outbound flight and missed it by 15 minutes. Didn't comp us for a hotel, had to stay in Jersey out of pocket, Jersey is busy, dirty, smelly, and overcrowded. Not enough infrastructure for the people. We were lucky we got there 2 hours prior to flight time and had TSA Pre Check."
Pros: "The crew was pleasant."
Cons: "Delayed for an excessive amount of time before the flight was finally Cancelled. Got stuck waiting for over 7hrs before the flight was eventually cancelled. Barley made it home in time for my grandfather's funeral as a result."
Pros: "Free wifi, snack was yummy"
Pros: "Flight was wonderful!"
Pros: "I had not been given a choice of gluten free meal before boarding so I declined the food offered, and the attendant, without my asking her to , went and found something gluten free."
Cons: "The entertainment screen did not work well."
Cons: "Food,crew could be better"
Pros: "Pilot did a great job tried to hit as little turbulence as possible. Smooth landing. Flight attendants were very nice from Norfolk to Newark"
Cons: "Both planes were late, and you sent this questionnaire before flight had even arrived in Omaha"
Cons: "Flight cancelled. Went with another airline. Waited 1:20 to get assistance"
Pros: "The United skybus we were on from ORF to EWR was comfy."
Cons: "Waiting on the tarmac at ORF for 1.5hr to find a de-icing crew and nearly missing the next flight leading to a multi-terminal sprint to make it."
Pros: "Onboard entertainment options were great."
Cons: "United terminal gate crew at Norfolk International was horrible."
Pros: "All flights on time. Always I used the same apps for my tickets!!"
Pros: "The people were really nice. We left on time or early on most flights which was also nice. Like the variety of liquor and prices for beverage that's offered."
Cons: "The in flight entertainment doesn't compare to delta. Our last plane was getting retired so it didn't have any in flight entertainment and the snacks tasted really old. The other flights had spotty connection at best and was hard to connect to their movies."
Cons: "Flight was cancelled"
Cons: "I don't think it's fair that you don't any money back of you cancel your plane ticket. It shouldn't matter what type of ticket it was. You should at least be allowed a voucher for the amount of the ticket at a later date. Even if it's a percentage off, you should be allowed something. How is it that you can buy a car worth thousands, and be allowed to return it under the Lemon Law. When a company called can make billions of dollars doing this, it's just taking advantage of the little people."
Pros: "I think your agents on up did well handling rebooking and upset people. I was told I would miss my flight first thing this morning but the agent was able to get me on and I arrived in CR only 1. Hour late. Thank you for the great service. It has to be hard picking up the pieces after the hurricane."
Pros: "wheelchair and cart to get to my plane because of a knee injury"
Pros: "Norfolk is always good and professional"
Cons: "The fact that not only was my flight cancelled but so was its replacement with no explanation."
Cons: "Our flight had a "mechanical delay" which drug on for several hours (every 30 min there would be another 30 min delay). This eventually meant we would miss our connection to Munich and had to be rescheduled to the following day. The next day we had another round of "mechanical delays" and just barely made the connection."
Pros: "Absolutely nothing. Worst customer service my 15 month old daughter and I have ever experienced. United airlines does not care about us one bit. They put my daughters safety at risk with such lack of compassion. Caused such unbelievable stress and chaos. I will continue to tell everyone I know how horrible this was. No one will want to fly United after they hear what my daughter and I were put thru."
Cons: "Typical horror story... Lied to by gate attendants... Hours late to destination with no apologies... Essentially got totally screwed without reimbursement."
Airlines flying from Virginia to Fargo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Virginia to Fargo
Masks required on board, masks provided on flights from Virginia to Fargo
Social distancing seating
Middle seats unavailable to book on flights from Virginia to Fargo
Testing for antibodies, testing for symptoms for flights from Virginia to Fargo
Waiving of change fees. Search flexible flights from Virginia to Fargo