Daily cleaning, installation of cabin HEPA filters on flights from Virginia to Saint Thomas Island
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Scores according to KAYAK customer reviews
"The seat back entertainment screen didn’t work at my seat. Staff was great."
Pros: "The crew amd aircraft was wonderful"
Pros: "Nice clean plane and every other seat being open is very reassuring."
Cons: "Again all was perfect"
Pros: "Same crew and great experiments again"
Cons: "The flight was delayed by 3 hours because of storms in Atlanta earlier. This caused us to miss our connection to Fairbanks in Seattle, so we had to spend the night in Seattle at our own cost."
Cons: "No mechanical failures or delays would be nice"
Pros: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
Cons: "90 minute delay"
Pros: "The crew was amazing and seats were comfortable"
Cons: "Delayed for an hour because of changing tire"
Pros: "On this short flight, the flight attendant was wonderful, accommodating special requests and being fully engaged with passengers. On time departure, early arrival, overall a nice quick flight to Duluth."
Cons: "CRJ200 planes are always a bit cramped, and having to gate check anything bigger than a small purse is an inconvenience. Hopefully the fleet will change over to the Embrair planes soon. Beware 'Basic' flyers (cheap tickets): you are not eligible to take an earlier flight even if available."
Pros: "Boarding was easy for a large number. Seats were comfortable. The crew was pleasant and attentive. The food was very good actually. Love the Mile High Tea!"
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Cons: "Value for the price."
Pros: "Crew was courteous."
Pros: "Very professional crew."
Cons: "The plane was delayed 1 and a half hours getting out of the gate because of a malfunctioning fuel gauge"
Cons: "Missed waiting 5 hours for next flight"
Pros: "The FA’s and pilot"
Cons: "I love the flight becayse it was smooth sailing and delta is always choice."
Pros: "Comfortable, but expensive flight from Seattle to Gdansk via Amsterdam. The airport is large with many shops to search for chocolate."
Cons: "The 3-hour layover was long. 2 would be nicer."
Pros: "Everyone was friendly and got us to our destination"
Pros: "Didn’t major it on the flight. Sleeping in Atlanta. Not the house I paid for in totrtola."
Cons: "Terrible planning. Didn’t have enough fuel to circle. Took a stupid path. 10 minutes cost me a day."
Pros: "On time. Clean."
Cons: "But cold but crew did find a blanket."
Pros: "I like the monitors on the back of the headrest to watch movies and shows during the flight and the headsets provided to watch. The flight attendants were very nice and gave good customer service. Although our flight was delayed due to unable to get clearance the staff kept us informed and the pilot was able to make up some time. Overall a good flight."
Pros: "Everything's good but the company need to improve the menu for vegetarians people"
Cons: "The vegetarian menu was very bad. I really didn't like it and was the same option to L.A. and when I came back tp Australia."
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Pros: "Love the TVs provided with recent movies and games"
Cons: "Security was a headache"
Pros: "Once we finally boarded, it was fine- plane was new and clean and entertainment system was great. Agents did the best they could with limited information on flight status. Provided snacks at departure gate- but they were all unhealthy."
Cons: "Flight originally booked with 2:30pm departure time, was pushed to 4:30pm a few weeks in advance. Then the flight was delayed on the day by 30 minute intervals until 9pm. Finally, we were switched to a different gate to board a different plane. Then sat on the plane at the gate for another hour so they could load all the bags. We didn't take off until 10:30pm- painful."
Pros: "Entertainment on first flight"
Cons: "Food, no smoking at Minneapolis airport"
Pros: "Time of the flight"
Cons: "Space in the plane"
Pros: "Every single detail was outstanding"
Pros: "The seat in Comfort+ was comfortable. The crew was very professional and also friendly and pleasant. The flight departed on time and arrived early."
Cons: "Food was mediocre."
Cons: "Wasted my time on security and lost my flight"
Pros: "Crew was very helpful."
Cons: "Food was terrible and check in can be more organized."
Pros: "none of it"
Cons: "It was Terrible I will never do it again"
Pros: "On time departure and arrival"
Cons: "We landed at 2:14 p.m. but did not get our luggage until 3:38 p.m., with "priority" because we were traveling business class. Dozens of bags that were not "priority" preceded ours."
Pros: "Flight is what we have come to think of as okay because nothing hurts"
Pros: "Everything went smoothly"
Cons: "Not anything"
Pros: "friendly flight crew"
Pros: "We took off and landed early. The crew was wonderful and the snacks were exactly what I needed."
Cons: "We landed early and were stuck waiting on the plane for an hour and fifteen minutes for a gate to open."
Cons: "Delayed boarding and take off"
Pros: "Great service"
Pros: "Hospitable crew"
Cons: "Na, nothing special"
Pros: "Helpful attendants and speedy boarding."
Pros: "Love Delta...plenty of legroom. Nearly always on time"
Pros: "Wonderful staff, very helpful after our plane was diverted"
Cons: "I had a reserved Comfort Class Aisle seat, purchased at time of reservation and showing as my assigned seat through printing of boarding pass. At the gate, my seat was reassigned to a middle seat. This is a huge problem for me, as my back and leg injuries require the ability to stretch and move frequently. When complaining on Delta phone lines, I was told that the seat was needed for a Diamond member and therefore was "policy" to bump. Although I eventually received some compensation for the fact I paid more for the original seat, I remain very disappointed in Delta, if this is indeed the policy."
Pros: "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"
"American could have spaced out the people on the aircraft."
"No service at full first class price. All in name of COVID."
Cons: "No masks"
Pros: "In the Day of cove it 19 is was fully packed"
Cons: "Opportunity to buy food on a 3.5 hour flight. Pretzels just doesn’t cut it on a ‘dinner time’ flight."
Pros: "American really exceeded our expectations on both overseas flights on this trip. Good food, nice service, plenty of in-flight entertainment."
Cons: "2 hour delay"
Cons: "Checking bags in PHF very poor. Disorganized and poorly managed. Staff needs more training and explicit direction. Kiosks should ALL be in working condition!"
Pros: "The seat is uncomfortable"
Pros: "Much better flight. Nice quick easy boarding and getting off. quick easy overall. Seats were much more comfortable"
Cons: "The flight attendant was awful. She didn’t even serve me drink and snack."
Cons: "Disgusting Food. Extremely uncomfortable seats: unable to recline far enough, my knees on back of seat in front of me, unable to sleep at all the entire trip. This was American Airlines, not British Airways. Cheap headphones kept falling out of line in port. TERRIBLE FLIGHT, Never Again!"
Pros: "Legroom, flight crew"
Cons: "Management of flight delays, especially the lack of announcements - confusion was rife"
Pros: "Good seat though cramped."
Cons: "Cramped. I don't like in flight credit card offers."
Pros: "After we boarded there was a lot of confusion with the flight attendant. Apparently people ‘s bags got mislabeled. He didn’t know the those passengers final destination. Then he called out to see if a passenger was on board...shouldn’t he know? He had the list in his hand. Another baggage issue. Third, he asked if there were children under 10...was thoroughly confused when he only found one. It was a bit unsettling to the point where we were wondering where we were really going to end up. But our pilot, Hercules, got us there."
Cons: "Newport News airport was exceptional."
Pros: "The crew was pleasant"
Cons: "We sat on the taxi runway for almost an hour waiting for our turn. Then some rain came and the captain didn’t want to take off. I can understand snow, but rain?"
Cons: "British Airways moved us to American Airlines. AA canceled the flight like two hours before the flight was scheduled to leave Baltimore to Philly. Never received any information from either British Airways or American Airlines.i was able to ctahc the second leg of the trip by driving to Philly Airport."
Pros: "Arrived on time despite late departure"
Cons: "Bumpy ride in CLT but uncontrollable"
Cons: "Flight across the US had poor quality meal service, no charging port and no entertainment. Despite paying for an exit seat with more leg room the seat was very narrow and uncomfortable for the long flight."
Pros: "This plane had more legroom than our international flight which was strange but at least it was better."
Cons: "See prior response"
Pros: "Made it safely."
Cons: "Getting my phone blown up all day about delays on my two flights. Then sitting on the tarmac in the plane while the ground crew moved equipment around. Were they surprised a plane was coming in?"
Cons: "Our luggage was ruined and our stuff inside in bubble wrap was smashed to bits!"
Cons: "It got delayed and delayed, cancelled and re-routed and delayed two more time. I have yet to make it to Knoxville."
Pros: "Crew was able to switch our seats so that we had extra space since we were traveling with lap infant."
Cons: "Plane was new, but small for an international flight. We traveled with an infant and there was no bassinet."
Cons: "Had to wait 4 hours inside a tiny plane while taxing in DCA before taking off. Crew offered water just once during this 4 hr delay inside a plane. The flight was supposed to be 45 min so most of the passengers weren't prepared for it. Terrible. Most of the people on the plane lost their connections."
Pros: "The flight departed on time, the boarding was super quick and the whole flight was great and comfortable. Friendly crew members. Smooth flight."
Cons: "I paid for a more comfortable seat around US200 (16L) the day prior the flight, main cabin window seat with more space.They changed planes I guess and row 16 was gone so the assigned me another one on main cabin aswell with more space (15J) but an aisle, which I hate and that was the reason why I paid for a window seat in the first place. No effort to get me a window seat within main cabin when I claimed, nor reasonable explanation on why they did the changed."
Pros: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Cons: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
Pros: "The plane was very comfortable. The steward as very helpful - just a cup of coffee when I entered the plane - but after nearly missing connections, it was very welcome."
Cons: "The flight was perfect."
Cons: "no personal tv in each seat in the international route"
Cons: "No headset for entertainment"
Pros: "When I arrived at the airport to see the scheduled 9:30a departure was pushed back to 1pm, the gate crew did a good job of keeping us updated and they even provided lunch! The plane was undergoing maintenance but they found another plane and did not have to cancel the flight, and ultimately got us to our destination safely. Crew was very nice."
Cons: "Flight was delayed 4 hours so my half day of travel became a full day, half of which was mostly wasted at the airport. Would rather have been with my family than sitting at the airport."
Pros: "Good food & movies."
Cons: "I know there is little to be done about who you get seated next to. I also know you do your best with full flights. However I was seated next to a frightening woman who touched me and laid on my the whole flight. No matter what I did, she moved closer to touch me and did not give me personal space for the entire flight. Since it was a full flight I couldn't ask to be moved."
Pros: "Flight staff was friendly."
Cons: "Flight got delayed. I was a little worried I wouldn't make it to the connecting flight."
Pros: "salio y llego en tiempo. La tripulacion fue muy cordial"
Cons: "hacia mucho calor en la cabina"
Cons: "We didn't have hot beverage service due to turbslsnce and the attendant never came back to offer my 84 year old mother another choice"
Pros: "Nothing absolute nightmare .. no water .. are you serious"
Cons: "Boarding was slow. Flight to Chicago which was at the same gate took way too long to board. Could not figure out the problem. Took WAY too long to get wheelchairs to unload passengers off the plane that was to take us to Dallas. Sat on the tarmac for additional 20 min. Delay cost me an additional 2 1/2 hours later in Dallas and FIVE hours in London airport!!"
Pros: "On time, easy boarding"
Cons: "Too cold."
Cons: "Food was expensive and not well put together."
Pros: "I'm in the military so thank you for allowing active duty to board with 1st class passengers. Also having the free movies available to watch is great too!"
Cons: "No bad comments to put here. The only thing I would recommend would be to add a free Internet option"
Pros: "No vouchers were given out to customers"
Cons: "Delayed flights"
Pros: "Very kind crew and staff."
Cons: "Newport news has no comfortable seating in the airport...no where to nap until the flight."
Pros: "The professionalism of the crew."
Cons: "The flight left late and they did not explain why their was a delay. The landing was not smooth. It was a rough landing."
Pros: "Flight attendants were really nice and attentive."
Cons: "The plane was old and outdated. You could see where screws were loose. Very disconcerting. The food was awful. Headphones going to Rome were free, they were charging $5 from Rome to New York? Wow. British Airways baggage policies are different from American. Felt like a rip off."
Pros: "I was so comfortable I slept - I never sleep while traveling"
Cons: "It was fine"
Pros: "Pretzels and drinks."
Cons: "The group's for boarding are ridiculous. The back of the plane should board first and so on... the new plane we flew on had the smallest seats we've ever seen. When we tried to board, the crew would rudely say, it's not your turn. We were flying for a funeral and paid a lot for our tickets. We should be treated with respect. One lady said to put our luggage in the first available compartment, then when we tried, another lady rudely said, if that's not where you're sitting, you can't put your bag there. We were embarrassed and when we tried to explain what we'd been told she told us to keep moving."
Pros: "The entire process from check in to boarding to the actual flight was wonderful"
Cons: "Delayed 2 hours. Weather, I get it but...when on the ground, we all baked..no Ac in the plane ...and an awful landing..thought we were going to crash.."
Cons: "United canceled the flight ~36 hours in advance of the departure time because of anticipated severe weather. The forecast did not include any bad weather, and the apparent reason for the cancellation was excess capacity on routes to non-Newark United hubs from Norfolk. United refused to accommodate us on a comparable flight on another airline, and Delta offered a direct flight for less money than we originally paid United. United alienated a previously loyal United customer."
Pros: "The crew was nice and came by often."
Cons: "There was a dog on the 10 hour flight, I thought United Airlines had an 8 hour limit. The dog barked throughout the flight, so obviously it was a pet not a service animal. UA needs to enforce its own policy."
Pros: "Crew was very attentive and professional, and the food and beverage on the Lufthansa transatlantic sector were better than US carriers offer."
Cons: "The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat. I will avoid this aircraft if possible in the future."
Pros: "Crew was friendly, professional, and communicative."
Pros: "Friendly crew and comfortable seats"
Pros: "Comfort was fair"
Cons: "It was delayed - enough to miss the flight"
Cons: "The flight took off late due to baggage not being loaded in a timely manner and the wait on the flight when we arrived was much longer due to equipment not being handled properly; because of this my family and I missed our connecting flight."
Pros: "enjoyed getting moved up to economy plus with my premier silver status."
Cons: "the little kid kicking my seat behind me which is no one's fault except the parent which you can't police."
Pros: "Everything was great. Flight attendants were enthusiastic and friendly."
Pros: "Not a crowded flight, Norfolk is usually a easy transit even when busy."
Cons: "Very cramped seating when your 6’ 260;"
Pros: "Early arrival. Smooth flight"
Cons: "Check in was confusing."
Pros: "It was good. One crew at the boarding station was not helpful but another stepped in and she was awesome."
Pros: "Everything was excellent but the decent was probably the roughest I've ever experienced. The poor Stewart ran with bags and wet naps up to touch down. The beverage and pretzels were great."
Cons: "Everything was excellent. We did receive a beverage but no pretzels."
Pros: "The staff that is it"
Cons: "The plane broke down I was put on standby offered a middle seat and I'm a bigger guy I was stuck in between 2 other bigger guys and wasn't offered any compensation I'm anyway!!!! The next review will be on yelp"
Pros: "The check in process"
Cons: "See above"
Cons: "The delays and cancellations overwhelmed the gate attendant. She was not able to effectively manage the situation and quickly became chaotic"
Cons: "The flight was delayed 2 hours"
Pros: "Despite all the restrictions, my wife and I were able to be seated together."
Cons: "When I booked the flight, I was not aware that I was booking a seriously restricted flight, ie no carry on baggage, can't sit together, etc. This is the first time I experienced these kinds of restrictions on a major airline. I did not like the having to pay for checked baggage of a carry on. A bit too much."
Cons: "I hit the side of my foot on a sharp piece if metal that was exposed on the right side of my seat. I bled and took pictures"
Pros: "i was slow getting off the plane but a person was waiting patiently. when i boarded the plane a flight attendant helped me figure out why my luggage wasnt going easily into overhead compartment and at the end of flight helped me get it out."
Cons: "aisles on plane too narrow to get luggage easily down aisle"
Cons: "Everything, TSA agent said my guess is as good as his when and if we are leaving I was upset at that kind of response. Never will use united ariline agian."
Cons: "Near 5 hour delay at departure airport with very poor communication."
Pros: "The plane was not very full...that made the experience so nice. All passengers were there early and boarded quickly allowing us to leave the ground ahead of schedule. They offer entertainment using their app on your phone or notepad."
Cons: "Missed my connecting flight from Newark to Ft. Lauderdale due to a 30 minute weather delay, and then an hour long delay imposed by Newark Airport due to air traffic volume. I had to sleep (barely due to all of the nighttime maintenance going on) on the damn floor by my standby gate because I couldn't afford a hotel and United refused to pay for one."
Pros: "The people on the plane were friiendly enough, the customer service once we were on the ground was terrible"
Cons: "United Customer Service Blamed weather for a delay, I am a pilot and didn't see any weather delays posted for Newark. Even if there was weather, they didn't hold our outbound flight and missed it by 15 minutes. Didn't comp us for a hotel, had to stay in Jersey out of pocket, Jersey is busy, dirty, smelly, and overcrowded. Not enough infrastructure for the people. We were lucky we got there 2 hours prior to flight time and had TSA Pre Check."
Pros: "The crew was pleasant."
Cons: "Delayed for an excessive amount of time before the flight was finally Cancelled. Got stuck waiting for over 7hrs before the flight was eventually cancelled. Barley made it home in time for my grandfather's funeral as a result."
Pros: "Free wifi, snack was yummy"
Pros: "Headrests had pull out sides for head. In flight movies what a great selection."
Cons: "Seats were small, very little leg room also,"
Pros: "I had not been given a choice of gluten free meal before boarding so I declined the food offered, and the attendant, without my asking her to , went and found something gluten free."
Cons: "The entertainment screen did not work well."
Pros: "Pilot did a great job tried to hit as little turbulence as possible. Smooth landing. Flight attendants were very nice from Norfolk to Newark"
Cons: "Both planes were late, and you sent this questionnaire before flight had even arrived in Omaha"
Pros: "The United skybus we were on from ORF to EWR was comfy."
Cons: "Waiting on the tarmac at ORF for 1.5hr to find a de-icing crew and nearly missing the next flight leading to a multi-terminal sprint to make it."
Pros: "All flights on time. Always I used the same apps for my tickets!!"
Cons: "The flight was 1 hour late because soeone forgot to turn the batteries off. After waiting 50 minutes in line they would not assis with new connections endwd ip spending the next four hours getting to a new Airport and flight which was also late"
Pros: "The people were really nice. We left on time or early on most flights which was also nice. Like the variety of liquor and prices for beverage that's offered."
Cons: "The in flight entertainment doesn't compare to delta. Our last plane was getting retired so it didn't have any in flight entertainment and the snacks tasted really old. The other flights had spotty connection at best and was hard to connect to their movies."
Cons: "I don't think it's fair that you don't any money back of you cancel your plane ticket. It shouldn't matter what type of ticket it was. You should at least be allowed a voucher for the amount of the ticket at a later date. Even if it's a percentage off, you should be allowed something. How is it that you can buy a car worth thousands, and be allowed to return it under the Lemon Law. When a company called can make billions of dollars doing this, it's just taking advantage of the little people."
Pros: "I think your agents on up did well handling rebooking and upset people. I was told I would miss my flight first thing this morning but the agent was able to get me on and I arrived in CR only 1. Hour late. Thank you for the great service. It has to be hard picking up the pieces after the hurricane."
Pros: "wheelchair and cart to get to my plane because of a knee injury"
Pros: "Appreciated the heads up of slight flight delay and baggage carousel location."
Pros: "Norfolk is always good and professional"
Cons: "The side that I had was very hot and it took a while before it cooled down after flight attendant was notified from everyone on that side"
Pros: "The flights were on the empty side so there was an open seat next to me"
Cons: "The first flight got delayed so I missed my connection. My connecting flight got delayed about five times and sat on the runway for over an hour. I ended getting home at eleven PM when I was anticipating getting home st 9:45 AM"
Cons: "The fact that not only was my flight cancelled but so was its replacement with no explanation."
Cons: "Our flight had a "mechanical delay" which drug on for several hours (every 30 min there would be another 30 min delay). This eventually meant we would miss our connection to Munich and had to be rescheduled to the following day. The next day we had another round of "mechanical delays" and just barely made the connection."
Pros: "Absolutely nothing. Worst customer service my 15 month old daughter and I have ever experienced. United airlines does not care about us one bit. They put my daughters safety at risk with such lack of compassion. Caused such unbelievable stress and chaos. I will continue to tell everyone I know how horrible this was. No one will want to fly United after they hear what my daughter and I were put thru."
Cons: "Typical horror story... Lied to by gate attendants... Hours late to destination with no apologies... Essentially got totally screwed without reimbursement."
Pros: "Absoluteky nothing. I mean literally NOTHING. I take that back, a pilot for another flight who saw my predicament and tried his best to help me figure which flight to take in the morning. Also, as far as floors go, the airport terminal was maybe only the ninth worst I've slept on. Kudos!"
Cons: "Wretched customer service. Flight delayed multiple hours after my ride departed and stranded at airport for fourteen hours with no food or beverage comps, or even kindness from the their agents. Was told "oh well, weather". I had left my remaining cash (and didn't bring my card) with my lady friend to get the kids some nice things (she is driving back on a seperate day and was already two hours away by the time we found out flight wasn't happening in time) and absolutely zero compassion given by United. Also, required to add an 80 dollar uber when I get home because there will be no ride as my orginal ride can't make it. May also have to call out of work. Not even an offer to bump my seat on next flight to close to the cabin or exit row. Two hours on phone with customer service with no offers of even slight compensation even when this entire situation is explained. I get it. I agreed to terms of service, but your service sucked and is costing me an armful of money at this point, wouldn't it be in the slightest interest of theirs to give me a meal, or a room or even a lousy coffee?"
Cons: "Apparently flight crews are limited and even though our plane was ready to leave we had to wait for a crew member to arrive that was delayed at another airport which in turn delayed our flight."
Cons: "After getting pushed back 3 times it finally got canceled and left me and 4 other strangers to drive back home so I wouldn't miss work. Another not being late to work in the military is not good to go."
Pros: "Crew was wonderful and snacks were average"
Cons: "The seat back was very uncomfortable but this was a short flight with a small plane. Not terrible but below average."
"Canceled flight at last minute, rebooked to next night"
Pros: "Desk clerk was polite to help me check my luggage at the gate."
Pros: "The crew was lovely. The seats ate not much comfortable."
Cons: "Needs cushioned seats."
Cons: "Not one single thing."
Cons: "Flight departed 90 minutes late"
Cons: "The delays, the flight as a whole, and the airline NOT losing my bags!"
Cons: "Having entertainment on the flight."
Pros: "The boarding"
Cons: "I realize it’s an economy airlines, but to have to pay to get water seems a little extreme."
Pros: "Simple plane"
Cons: "Could have been on time. Missed connection. Spirit blamed weather and rebooked me next day 24 hours later. No meals or hotel took 3 hours to learn that I was on my own. Don't use Spirit not worth it."
Pros: "Crew was indeed amazing. Seats were fine!"
Cons: "Mix up with carryon cost. Couldn't lock in less expensive rate for carryon online! Costed $55 each way for doing it at airport. Extremely upsetting being forced to pay extra cost!"
Pros: "Yes was really nice"
Pros: "Nice crew. On time departure."
Cons: "Seats a little more comfortable."
Pros: "Price was good. No frills as no tv or food...not even peanuts. Plane left and landed on time. Free personal bag size was good."
Cons: "All was as I expected so no complaints."
Pros: "Customer service was good and no delays"
Cons: "Nothing that I can’t think of."
Pros: "Clean new plane"
Cons: "Not much legroom."
Pros: "I liked that being we had a new born we were able to board first"
Cons: "The flight was bumpy , the pilot had the plane going down like a slow falling roller coaster , had me so sick instead of gradually lowering the plane. Our flight was delayed and our gate was changed, when we arrived to the gate originally the staff was very rude with their responses."
Pros: "Flight crew was great"
Pros: "The price initially was a good price for direct flight."
Cons: "I think the charge for carry on is rediculous, customer service was not impressive as well as friendliness."
Pros: "New plane nice crew"
Cons: "Small tray tables"
Cons: "Waited in line for 90 minutes to get boarding passes"
Pros: "Nothing I guess I arrived alive"
Cons: "Crew member was late so they held the plane to they got there making me miss all my contingency flights and having to wait over 12 hours to catch another flight"
Pros: "I love everything.. I'm really not a flyer this is my second time flying for me it was great thanks.."
Cons: "There's nothing to say bad sorry.."
Pros: "Attendants were funny"
Cons: "Thought we had a carry on plus a personal item and I ended up having to pay extra"
Cons: "Absolutely no customer service or reasoning. You giys send us into Hurricane Irma, despite all warnings and devastation."
Pros: "Liked the way Spirit Airlines were transparent in letting us know all the additional charges at the time of booking itself."
Cons: "entertainment system can be added to the flights , as we don't get coffe or Tea for free , we can be occupied by watching some channel."
Pros: "The crew is very polite and professional. The flight was on time and early to arrivals."
Cons: "Did not like having to pay for seat assignment. Although it said you do not have to pay and the airiline would seat you, your website would not let that. would not let you exit the site until you paid for the seats. The tray tables behind the seats are extremely small and fragile. The seats seem smaller than usual."
Cons: "They cancelled our flight and left us stranded in St Thomas! After waiting 4 hours in line at the airport they told us they would refund the money for the return trip only. No hotel, no food and no flight home. I will NEVER fly Spirit again! I can not believe they would treat people the way they did us!!"
Pros: "We were happy to hear if we would have been allowed to go that the plane returned."
Cons: "We never were allowed to go because they cancelled our initial flight. Then when rebooking they only entered my wife's name and didn't include me. (I was standing at the counter with her.). When we noticed my name wasn't on the confirmation email (sent much later) my wife's name was spelled incorrectly. They cancelled the flight the next night again."
Pros: "Friendly staff"
Cons: "After 7-8 hours of delay after delay they boarded everyone onto the plane, let us sit there for 5-10 minutes and then asked us get off the plane. They then proceeded to tell us due to weather our flight would be cancelled. I stood in line for 2 hours for them to tell me the next flight our was not for another 5 days. They also did not place me in a hotel, thankfully I had a friend that lived close to the airport and I was able to crash there. I asked for my money back and rebooked my trip with Deta airlines. I guess I learned my lesson the hard way."
Pros: "A few (very few) helpful clerks in the end that got me a seat home."
Cons: "Other than the usual Spirit surprise up charges for basic services included in other airlines (which should be factored into the Kayak search engines more clearly from the start), the seats did not recline and minimal leg room made for a very uncomfortable flight from FL to CA. The topping on the cake was a cancelled flight getting home Ft. Lauderdale to St. Thomas. The 1250pm flight was delayed to 6pm due to weather even though several other flights were flying that same route at that time. Then the 6pm flight was cancelled due to weather. It was the lack of professionalism, accommodations and communications that followed that were horrendous. They would not address the group directly so we had to find out from the people at the front of the line trying to rebook that there were no seats available until Saturday and Sunday. It was Weds. They were not going to accommodate us in any way with the exception of refunding us for that leg. In my case that would have been a little over $100. Flights on other airlines were over $700. Families who could not afford that cancelled their vacations to St. Thomas. People, like myself, that were simply trying to get home got booked on Sunday flights. They put us on stand by but were unwilling to give us seats that were available. Finally, on Friday with making enough fuss and talking to the right people they reluctantly gave us seats. It appeared that because we had seats on Sunday that we were in no way a priority. Very disappointed, mostly for everyone who was trying to visit my island and said they will never come here. Thanks Spirits."
Cons: "It was terrible delay there and delay back we will never fly again with spirit"
Cons: "It didn't happen. Cancelled."
Cons: "Again, the seating is not comfortable"
Cons: "I did not like the fact that my original flight from St Thomas to Ft Lauderdale was cancelled. Which essentially changed all of my travel plans. I do however understand that Spirit is a sub par airline. Therefore, I will no longer book any flights through them."
Cons: "This flight was cancelled, Spirit was unable/unwilling to book me on a flight on a different airline and I had to pay $344 out of pocket for a Jet Blue flight the next day. This was on Thursday, Spirit offered to get me to my destination on SUNDAY! They also did not pay for my hotel room so I had to pay for that out of pocket as well. Will never fly Spirit again. Spend the extra money and go with someone else - you'll probably end up having to spend it anyway!"
Cons: "Our luggage was supposed to come out of carousel number 3. It took an hour for the checked bags to land after we had arrived. "Karen" at the luggage window next door, was incredibly rude and unhelpful."
Cons: "Had to cancel late. I can understand having to pay for the fare. Not for the prepaid baggage fees. Not cool!"
Pros: "The Crew was awesome! I was assisted very well every time I had a query no matter how silly to someone else the question may have seemed."
Cons: "The natives of St. Thomas which has nothing to do with the airline or its crew was extremely "ghetto" loud and annoying. It's definitely a turn off when flying and for this reason i will be choosing another airline when traveling USA"
Cons: "Lousy delayed an hour which made me miss Flight from st Thomas to st Croix. Slept outside airport on sidewalk. Will avoid your airline. Will pay to not fly spirit"
Pros: "Price of flight was very good. Gave free upgrade to older couple couple because of birthday. Nice touch! Flight was 1/2 full and attendant gave us a better seat. thank you!"
Cons: "Was very ruff ride. Had seatbelt light on most of journey."
Cons: "Will never fly spirit again...unreliable and nickel and dime for everything. It doesn't end up saving you money and they cancel flights at the last minute of they aren't full"
Pros: "I liked the price of the ticket to fly The flight crew was nice Would only use airline for short distances"
Cons: "I didn't like that i paid $55 to bring a carry-on. Most airlines allow a carry-on for free. I didn't like that no drinks were served. I was thirsty I didn't like that the seats didn't recline. My neck and back were hurting There was nothing to watch, including a map of travel"
Pros: "Nothing. We elected to forfeit the entire fare and buy an entirely different ticket from another airline rather than give Spirit another dime of my business!"
Cons: "We paid $371 for two roundtrip tickets from MCO to EWR only to find out that, with 1 carry one and one check-in bag each, we would be charged AN ADDITIONAL $395!! Having never flown Spirit before, I was unaware of what a sleazy operation it was and learned an expensive lesson. I have been a loyal KAYAK customer for many years and I have to say that I am VERY disappointed that KAYAK did not make clear how exorbitant the fees would be. I'm not sure I'll continue to give you my business based on this oversight."
Pros: "The price of ticket."
Cons: "What where these people thinking about the seats & tray tables? They need to go back to the drawing board!"
Pros: "Crew was awesome. No delays......"
Pros: "Fairly low ticket price for short notice"
Cons: "Bag was 12lbs over weight limit, and the cost for that was overwhelmingly expensive....... $50 to check the bag, THEN another $55 for being over the weight limit (only 40lbs). $55 was such a extortion price."
Pros: "The crew on the return trip were friendly and funny."
Cons: "I found out about the $45 carry on bag fee for each flight with the email check-in notification. This meant my short trip bos-ord was $90 more than I thought. I could have flown on a real airline like JetBlue or American for that price. Kayak needs to tell people that. it's not a true comparison when searching for low fares."
Pros: "Not much"
Cons: "The tiny tray tables and bungees instead of pockets. Seats didn't recline. No complimentary pretzels. Luggage prices crazy expensive. People tried to take my seat both flights that I was assigned. I only flew. Spirit because my friend bought me the ticket. I've heard horror stories and no I understand why."
Cons: "On time. Fast check in"
Pros: "Even for 3hr the seats are very uncomfortable"
Cons: "As my flight was 3 hrs later, I lost my connection and had 2 pay $185 for a hotel room."
Airlines flying from Virginia to Saint Thomas Island have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Virginia to Saint Thomas Island
Masks required on board, masks provided on flights from Virginia to Saint Thomas Island
Social distancing seating
Middle seats unavailable to book on flights from Virginia to Saint Thomas Island
Testing for antibodies, testing for symptoms for flights from Virginia to Saint Thomas Island
Waiving of change fees. Search flexible flights from Virginia to Saint Thomas Island