Trouble linking to the Tmobile wifi. The legroom on the 737 was fantastic. No more knees touching the seat back in front. Plenty of charging plugs and inovative clips to hold phones and tablets.
I ended up having to sit next to a rather large individual who spilled over into my seat the entire flight. My neck and shoulder hurt from having to sit awkwardly for over 5 hours because this person didn't fit in their seat.
The agents were super helpful. I was traveling with my mother inlaw who needed whell chair assisstance. The help and accomodation from the checkin crew, to the boarding crew and inflight crew was excellent.
The food was terrible, worse that what you get with UA, an already one of the lowest standards to beat. How cheap one could be, providing that kind of junk food in first class. Unbelievable! The seats were not very comfortable either. And there were no screens either, not that I cared much but for you to know.
The aircraft was extremely warm the entire flight. After we landed we were stuck on the plane for another 45 minutes without a gate to deboard from. The smell of exhaust from the engines in the cabin along with the heat inside the cabin made the flight uncomfortable.
We appreciated that the flight attendant came through 3 times with drinks or water on the long flight..I was also glad that they were separating out recycling! I would have liked a 12oz sofa can instead of 7oz, but that's a minor quibble. The knee space in economy was also better than most of Alaska's competitors.
The Boeing 737 plane is old with narrow seats and tiny lavatories. The flight was delayed for over 2 hours. The flight attendants were discourteous.
Only offered water, no snacks provided, and it was cold on the plane, everyone was wearing sweatshirt or jacket in June. I asked for blanket, but crew said they didnt have anything and would turn the heat up, that didn't happen, so for 6 hours I remained cold.
One of the stewardess, Tre, went above and beyond to ensure my comfort!
I loved that we boarded orderly and quickly, that I had an opportunity to check my bag free at the gate, that there was plenty of seat/leg room, there was smooth takeoff and landing, the attendants were pleasant and helpful, and that we arrived on time!!
We experienced delays in small increments that added up to more than an hour. At the gate, staff showed little concern and compared our delay with the inbound flight’s two-hour tarmac wait, which didn’t address our situation. Once onboard, the flight attendants seemed tired and unfriendly. I understand delays are frustrating for everyone, but passengers shouldn’t feel blamed for them. During the flight, a bright light above the emergency exit stayed on. It was concerning, and no one explained it or offered passengers the option to move. After landing, we waited about 30 minutes on the tarmac for a gate, then waited again for an agent to connect the plane to the terminal. From the Reagan gate staff to the cabin crew and RDU personnel, the service felt dismissive throughout. Overall, this was a stressful trip and a very disappointing customer-service experience
delayed take-off, then had to circle in air for awhile, wi-fi did not work, then the cabin got extremely hot multiple times and the luggage was at wrong carousel at LGA. In addition, plenty of overhead space so they checked bags too early. Horrible flight.
WiFi only works on about 75% of my Delta flights. I rarely fly SW, but their WiFi works 100% of the time and is easy to connect. On my DL flight from DCA to BNA today, I try to connect to WiFi for about 30 minutes, but I gave up. I have a lot of work to do, and I lost two hours today. Very frustrating.
I don't know why the crew decided to board 15 minutes early without informing anyone not at the gate. Why would you have the app send a notification that we're boarding on time, instead board early, and then rush me to the gate. Then have me check my carry-on when I specifically packed my bag as to not do so.
Long delays at both DCA and MSP; Crew did not keep us informed (or very little). Airplane was showing signs of heavy use (not up to Delta standards). Food options for Business Class have dropped in quality. After landing we sat on tarmac for maybe 25 minutes with no provided chance to use the bathroom and crew did not tell us what was going on or give an estimated time to expect to be at a gate.
Flight was delayed for about an hour but overall good experience
The gentleman at the gate I think his name is RIE was exceptional
This flight was no comparison to our prior flight. I'm thinking it all has to do with the age of the aircraft.
Inexpensive, got an exit row aisle aeat with no middle passenger, bought a great breakfast sandwich, flight comfortable & arrived ahead of schedule.
I wouldn't say I liked being forced to check my small roller bag at the gate; too many people had bags and were in a higher boarding group.
Short. Nice quick flight, appreciated after Munich to DC leg.
The flight from Frankfurt to Pisa was cancelled and we were rebooked to route through London. The flight to London was delayed for maintenance issues and we missed our connection flight. Lufthansa automatically rebooked my wife on the next flight but I was not rebooked. I spent over an hour trying to get onto the flight. Ultimately my wife’s gate checked bag from Washington did not arrive in Pisa and remained in London. Very bad experience overall.
1. Everything was satisfactory concerning the flight. 2. Can't think of what could be better right now.
Wifi took a while to kick in and we had a maintenance issue that took over 40 mins at the gate in Washington before pulling back
When I booked it on Kayak it aaid that I wasn't allowed hamd luggage. I called United Airlines and it took them 6 minutes to figure out if I was allowed free hand luggage. Surely something that simple they should be able to tell me instantly.
We were delayed in Toronto on the tarmac for THREE hours with no clear indication as to why except that it was not a safety hazard. Pilot did apologize more than once but even he was unable to explain why exactly we were delayed. I overheard the stewards saying that the captain was very frustrated with the situation as well because he was not able to explain why except it had something to do with water supply or system on the aircraft and now we needed to wait for an engineer to approve the aircraft for flight. It was very frustrating and distressing as a passenger and we should have been given complimentary meals at the very least.
Liked nothing. As per previous segment it was delay delay delay.
Extremely uncomfortable sitting in a small space for 2 hours, especially for older people. Understood it was circumstantial.
Shout out to the check in counter staff in Richmond. So pleasant and helpful with ticketing and seat selection.
The ride was good but no food ot entertainment hence, it was just over an hour flight.
It was a short flight so, everything went smoothly and we got to where we needed to be safely.
Flight home was delayed multiple times, did not get home until 2am
Plane left an hour late, I missed my connection and my bow case was never even loaded on the plane in VA. I deal with this type of nonsense everytime I fly air canada.
We were forced to check in our carryon and were given a green label that said to pick it up when exiting the airplane. We were told by the flight attendant to pick it up at the carrousel instead. We spent more than 40 minutes looking for the carryon which appeared at the wrong carrousel. There was no agent at the united desk for help. There was no entertainment.
Confusing with Air Canada and United flight, it was a hell, no help, rude people there, stressful environment
Great crew and the plane was very nice! The problem was that we didn’t have WiFi on both of my flights. I found that to be very disappointing today when all the other airlines always have WiFi so I could work or watch a movie.
It was my first time booking from kayak and first time with Air Canada and I must say it was cheep and flight and experience was so good. My favorite KAYAK now🥰
Overall I will say it was a very good experience. It was as comfortable as can be expected for such a long flight - 12 hours from Toronto to Tokyo. Everyone was very pleasant and polite. Even the passengers were cooperative and trying to be nice to each other. Of course the space is limited on such a long flight. The bathrooms were actually very clean. The food was very good. I liked how there was a variety of food options. The in flight entertainment system was also very impressive! There were some children on the flight but they were well behaved and hardly ever crying. Great Job Canada Air! I will definitely fly with Air Canada again!
Flight was delay for 3hours then later canceled. I missed my work. It was a bit ectic and frustrating
The flight ran out of hot meals for the back half of the plane and gave us tuna sandwiches. Not okay, these flights cost too much to short us the experience!
