No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie.
The entertainment was pretty good, the comfort okay and the crew was average.
they messed the boarding and had us take off 4 hours late, after changing boarding gates 3 times... I missed my connecting train, and had to by another ticket full price...
Smooth flight and we were on time. No luggage was lost. Lots of choices on the video system.
The food was dreadful (this was in premium economy) and the cabin crew seemed weary and overworked. No bread, no salad, only some salted caramel ice cream that was tasteless. Breakfast was a packaged stale croissant, no butter, no fruit preserves....grim all around. I had to use my noise-canceling headphones to hear the audio on the entertainment system because the provided headphones had too much aircraft noise.
The crew was excellent, never heard a negative comment. Helpful and courteous. Flight was delayed from Amsterdam, but did not cause a problem with our connection at Iceland.
Very crowded and disorganized at Amsterdam. More of an issue with both airports lack of people capacity than Icelandair operations.
I liked the communication with the passengers. I also liked the movies available. The cabin had a decent amount of leg room for me, I'm an avg sized person I would say.
I didn't like the prices for food. A bit high for a baguette with just bread cheese and one slice of ham. It was very good but pricey.
Also, boarding is disorganized. They call everyone at once, not by rows, so it gets congested FAST.
Pretty good legroom, especially on the transatlantic legs. Responsive flight crew. Tasty food (for purchase). Good price. Easy connection at Keflavik. Flight attendants responsive to on-board problems.
No water fountains at Keflavik. Limited seating at Keflavik.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Unfortunately expectations on flights are so low that I am hesitant to say much. It got us there in one piece and I guess that is considered nice these days.
I don't normally expect much of airplane food but this was a very low end food for an overseas 8 hour flight.
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