Pros: "Yes ..... but you have to pay in order to fly confirtable , they dont give you alternative!"
Cons: "Not to pay for ítems that are bebefits with Workdmember credit CARD Santander I paíd luggage and they dont return money baca even if you made the mistake"
Pros: "So late and they not Help in my petition"
Cons: "Be more organized"
Pros: "The seat assigned"
Cons: "Not having to pay so much for a carry on luggage"
Pros: "Friendly and correct cabin crew."
Cons: "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."
Pros: "Everything on time. 30 minutes ahead of schudle"
Cons: "suitcase came in torn, cut and did not want to compesate"
Cons: "More room legs needed."
Cons: "They lost my luggage"
Pros: "On time."
Cons: "For the 2 hours flight, I had to endure some strong stench coming from fellow passengers. Extremely uncomfortable."
Cons: "The check-in and boarding process was chaotic. Only one check-in station accepted credit cards to pay for check bags, creating a long delay when the printer broke."
Pros: "The plane has a huge leg room space, the chairs are very comfy."
Cons: "The check-in and the baggage drop process in the counter is absolutely slow, as well as the boarding process. I wasn't able to do the check in online."
Cons: "Venden asientos pero sus sistema de la aplicación es pésimo no me dejaba cargar el pago. Para el embarque de miami a lima no había buen orden"
Pros: "On time"
Cons: "Travel agency accessed through kayak (kiwi travel) didn’t allow for online check in ahead of time. It also didn’t allow for seat selection ahead of time, so I was stuck with middle seats both ways."
Pros: "Crew on board were nice"
Cons: "Staff at front desk were not friendly, baggage pricing and restrictions were unclear. Did not allow for online check in ahead of time. Service at check in desk very very slow"
Pros: "The plane left on time. My LATAM flight to Sydney on Wednesday 12 September was cancelled and I missed a meeting that day in Sydney as a result."
Cons: "We fly during lunch time and were only serviced a snack. Something more substantial would have been in order."
Pros: "Good food. Comfortable seats. Helpful attendants when approached."
Cons: "Cramped quarters-fortunately I am thin, got an aisle seat, and was next to a medium-sized person. When I pushed the call button repeatedly, no one came."
Pros: "I flew back on a LAN plane and the experience was nothing short of what i expect from LAN. There isnt a single complaint. thank you."
Cons: "Seats very small. And I’m only size 33!"
Cons: "LATAM flights to Bolivia from Chile leave at horrible hours."
Pros: "Normally, getting on a plane in Colombia is an absolute nightmare. People pushing, standing right next to you, when you get on the plane all the old women who do not know how to read always walk to the back of the plane when they're supposed to be sitting in seat 7? Been there? Seen that? Yes ! Seen it a million times. What makes this particular flight so unbelievable, and maybe it was just a training day because there was a lot of airline personnel at the check in kiosk, but I have never processed on to a flight in Columbia, given up my baggage, and be walking to the gate so fast in my life! I truly hope this is something that will become standard, and I pray to God that the other airlines especially Viva will learn how to do!"
Cons: "Overall very good, good crew... minus point.. seats SO tiny, it makes Asian airline economy seats feel like 1st class!"
Pros: "Good service by attendants. Good food."
Cons: "The long delays one after the other. Delayed take off, re routing mid-air to Rio instead of São Paulo. The trip took +4 hours more than planned. Chaotic."
Pros: "Beer wine & whisky"
Cons: "No wifi, uncomfortable"
Pros: "Enjoyed everything about the flight- aircraft, service, food etc"
Cons: "They didnt check my bag from DCA to BOG, so I had to check out my bag in MIA and then run to check in the next flack. I couldnt. They gave me a seat in another flight from another company, so it was OK."
Pros: "The crew had a nice attitude."
Cons: "Entertainment system it is necessary an application and also it requires to use a personal device but there is not any USB or power socket."
Cons: "Our flight was delayed 2 1/2 hours Making us be late for our connection. We made it to the flight but it was a real hassle."
Cons: "That there was a friend of the staff seated in seat 7 aile and the steward from first class kept on asking her if she wanted something to drink he didn't ask anyone else She asked for something and they brought her what looked like a cell phone in a blue case She was treated way better than all the other passengers and I just thought why can't we all be treated the same way"
Pros: "Friendly crew Nice rate Very fast and friendly check in"
Cons: "Difficult to do web check-in Very expansive to make changes in the ticket"
Pros: "The crew was awesome, very friendly and polite. The flight was smooth."
Cons: "I don't like that you have to pay for a cup of coffee. I understand that for a sandwich or a muffin, but a coffee... come on dude."
Pros: "The crew was very friendly and helpful. The flight was smooth and quiet."
Cons: "The cabin has garbage and it was dirty."
Cons: "No complimentary beverage service I.e. Water or food. On a three hour flight, that is totally unacceptable."
Pros: "Enjoyed looking at the Andes. Flight was underbooked. Open seats."
Cons: "Boarding was a cattle call. Typical these days. Crew was aloof. Brought my own food and drink because i know how airlines can be. Didn't pay much attention. Looked out the window."
Pros: "Every employee is super helpful and the airline is family friendly. Airplanes are always new and clean. The meals are always good as far as airplane food goes. They have a generous baggage policy and unlike other airlines the airport departure tax is included in the fare. They serve the customers unlike the domestic airlines."
Cons: "Overhead bins on the inside rows are a bit on the small side."
Cons: "Para abordar tuvimos que caminar hasta la salida en la puerta 30 y después esperar en el bus más de veinte minutos, pesima organización de subir los pasajeros para que esperen tanto tiempo en el bus con un calor sofocante Mi asiento era el 1B y no tenia la mesita para la bandeja"
Pros: "LA TRIPULACION"
Cons: "SE PERDIO EL EQUIPAJE, LUEGO DE MAS DE 24 HRS NO LOS DEVOLVIERON"
Pros: "My original flight was delayed and I was going to miss the connection, but LATAM rebooked me in different connecting flights back to the U.S., arriving a few hours later. They automatically took care of my rebooking my luggage, and it arrived just fine. Great proactive customer service!"
Pros: "This was the last leg of a very long trip. It went great and the whole trip went as planned. Highly recommend LATAm and American."
Cons: "The flight from Lisa was cancelled and the 18 hour wait in Lina was horrible!!! All day at the airport!"
Pros: "Good service from the crew."
Cons: "I lost my luggage (bag). I had to wait about 1 hour. Airport staff advised me to go from gate 1 to gate 11 and back to gate 1. Then advised me to go to Latam counter where I lodged a claim."
Pros: "Buena aerolínea salidas y llegadas en tiempo. Personal amable. Sin problema alguno."
Cons: "Could not select my seat"
Cons: "my luggage arrives with delay of 8 hours."
Pros: "Great flight to Peru from NYC on Latam. Comfortable, clean and service was great. I would fly again on this airline."
Cons: "Staff spoke limited English which was a bit of a surprise on a US flight."
Pros: "Great seevice, grear plane, great entertainment"
Pros: "Boarding was handled very efficiently"
Cons: "The plane looked very dated. But otherwise it was a pleasant experience"
Pros: "The flight attendants were kind and professional. Served a small box of snacks and complimentary beverage service."
Cons: "The seats could use a good cleaning."
Pros: "Always a pleasure to travel to someplace for the first time. LAN provided access to the VIP lounge which made the experience at the Lima airport very nice. Aside from that the experience was efficient and as expected."
Pros: "Bon Bon"
Cons: "Ham Sandwich, need other vegetarian option, please."
Pros: "The entertainment was good for such a flight. Boarding was fast."
Cons: "Food was very basic; neds to be improved cosnideing it is international."
BOA airplanes are so old and dirty, the bathroom was so nasty, it smelled so bad and had tape all over the cabinets. My chair wouldn't recline, we had no entertainment, the flight was super cold. The only positive thing about this flight is that I feel it's so old that they even serve food, like in the past! I travel a lot and nowadays the companies only serve some snacks or sometimes offer something to eat if you pay. Not the case with this flight. Never again flying with BOA. They are definetly the worst.
Cons: "Boa delayed the fly without explanation"
Pros: "Very COVID sensitive and careful crew and company"
Cons: "They need an option for in-flight entertainment ñ"
Pros: "Overall experience was outstanding. Clean, comfortable aircraft combined with excellent crew constantly and sincerely concerned about the passengers wellbeing. Not the standard rudeness of certain airline service overworked and unfriendly crew."
Cons: "At the airport the line for checkin can definitively be better organized. Rather slow."
Pros: "The airline employees at the counter was great. Kind and considerate at all times"
Cons: "The airline should invest some money in entertainment options. 11:30 hs just watching the trip development on the screens placed over the aisle, is not only boring but way behind today’s trends."
Pros: "The flight was priced right and direct but the plane is pretty old and didn’t have any outlets or entertainment"
Cons: "See above"
Pros: "Boarding was super fast and they give you a snack for a 45 minute flight. That was nice."
Cons: "Nothing really, it was just fine for such a short flight."
Cons: "I hope BOA refunds me what I paid to buy another ticket since y lost my connection in Miami"
Pros: "Thank you BoA for holding our connecting flight so we could transit to Buenos Aires after our first flight was delayed and diverted"
Cons: "There was a delayed"
Pros: "La atención y servicio"
Cons: "No salió en hora y los asientos algo incomodos no había entretenimiento"
Pros: "Todo en hora buena atención"
Cons: "Hubo turbulencia y cancelaron las bebidas"
Pros: "Everything was great. I honestly have no complains. I love the fact that they keep you fed the entire time."
Cons: "The annoying children in the back which wasn't the crew's fault and they helped with calming them down."
Pros: "La atención de las azafatas fue muy gentil, me agradó el servicio."
Cons: "La atencion de las ,azafatas fue muy gentil. El catering muy agradable."
Pros: "Take off on time, nice clean modern aircraft, good online check in and bags drop off at airport"
Cons: "Cancelled for ”weather” which just a low cloud cover In Sucre. Perhaps it was bad at the origin of the flight. The plane never arrived. The other 2 airlines at that airport were flying. Suspicious. If it was truly weather problems, then it is OK. Only 1 flight a day made it a large problem. They did not say how they would deal with the 2 days of passengers backed IF it was to fly the next day. We found another form of transportation."
Pros: "Crew was nice, seat configuration 2-3-2"
Cons: "Old planes, long flight with no entertainment, paid for exit row seat & directed to move because we don't speak Spanish. Totally understand this, but there should have been something on the booking site to alert us to the fact that we would not be allowed to sit in that row. It's irritating when you pay for something, you think you're going to get it, and then it's refused to you, when the situation could have been easily avoided in the first place."
Cons: "Mi madre es adulta mayor y viajaba con mi hermano. cuando pedimos que por favor la atendieran como adulto mayor para evitar la larga fila, se negaron. Le indicaron que como viajaba acompañada, podía ir a sentarse. Que el acompañante hiciera la fila. Que descortés, que falta de cumplimiento de la LEY."
Pros: "Flight seemed ok when I had to buy a ticket for missing a flight to Cochabamba"
Cons: "The flight from miami to santa Cruz was terrible. My friend also had a ticket with them. We got there checked in and checked the bags. During this process the ladies that were checking in people had very bad attitudes. My friend who already had her visa for Bolivia was harassed for paperwork for a visa. (Which was not necessarily needed, AA proved tha t) but she didn't check her passport. I informed the attendant that she already had it. Then they didn't direct us where to go. We didn't see the other f corridor going upstairs. So we waited then I finally I started asking questions because it was 12 minute from departure. All the employees said they left. Not only did they leave early but made no announcement of missing passengers or that they were leaving. We could not get a hold of anyone from Boa to help. We called only to be told we would have to wait until the next day to see if we could leave. It was so sketchy that we booked a sure flight with AA. In the morning we went to check for our bags but no one was there. So while waiting for the flight from AA a attendant from Boa comes over to say "I remember you""you missed your flight ". So told her what happened and she didn't respond as to why they left early. Only that our bags were still in the airport and there was a fee. I responded for what and again she didn't answer. So returned later to pickup our bags from Boa and waited in line. We were told to talk to the manager who ignored us and some others. A rude attendant steps away from checking in people to ask why we missed our flight. I told her what happened. Then she says tsa closed at 1030pm. I told her they never mentioned this and how are we to know. The manager kept insisting that the computer was down and she could not talk. My friend kindly explained that we just need our bags because boarding for our was soon to begin. She didn't listen, she said the computer is down so we have to wait although our bags were right next to her. So the rude attendant (blond, wish I got her name) comes over to say you going to have to pay 250 for the flight change. Then I told her "look we are not flying with you and we need our bags for another flight". So she gave them to us angrily and my friend asked why she was so anger. Then finally we got the managers attention and both said no nobody is anrgy. Then my friend proceeds to say but you're raising your voice and the blond attendant say I'm not angry, I'm upset because you delayed a flight. I Choose to stay quiet because I was so angry. Now that I think about it. I think they complained to security because when we returned security stopped both of us although we were separated by that time."
Cons: "Overnight flight to Miami. Flight itself was fine. But no entertainment on board whatsoever. Dinner was OK, but practically no breakfast, only a piece of bread was offered."
Pros: "We got there checked in and checked the bags. We went to the what we thought was f but was not. We happened to turn a corner with no signs. After going to the bathroom and sitting for 20mins, i thought it was weird no one was calling boarding 12mins before the flight. After talking to two people they said they left."
Cons: "No paging for checked in guest, no warning of early departure."
Cons: "Time to stay in the check in"
Pros: "Good service at the counter"
Cons: "They sold me a Business ticket and there was no Business on the flight. I asked for a reimbursement on the ticket and they told me that I had to contact VAYAMA. I did not get on the flight."
Cons: "they didn't have enough fuel. Two hours in Jamaica to refuel which was not scheduled ruined the rest of our day. We were unable to make our appointments"
Pros: "Excelente service from their staff"
Cons: "Airports for the stops in Bolivia are very poor in service and confort and even in Miami the gate is an old one, also a very bad one. To be considered if the stop is long enough. No entertainment and the food is not good."
Cons: "I had to overnight in Santa Cruz. Flight was cancelled, they rebooked me next day"
Pros: "The check in attendant was very friendly but unfortunately that was the last friendly person I encounter with the airline and at the Bolivian airport."
Cons: "The check in process was a bit inefficient. We were lined up to block other airline checkin lines versus letting us stand in line within the ropes. Food was not that good. No online check in and I had to call to select seats. I struggled finding an 800 to contact them. I ended up asking a travel agent for help. I also was not able to confirm my flight online although I was told I had the right confirmation codes. Website consistently indicated records couldn't be found."
Cons: "No A/C, fly attendant was rude and didn't want to provide me a blanket and answered me that is not his problem and is not responsable. Plane went in to an air stream an pilot activate the sit belt sign after all."
Pros: "Friendly crew. Decent food. Good price"
Cons: "No personal screen for entertainment. Bring your iPad"
Cons: "Always late and disorganize on boarding.alw"
Cons: "I'm not there yet! Delayed in Miami"
Pros: "BOA needs to improve entertainment in its fligth, considering the long flight"
Pros: "Flight attendants were quick and efficient."
Pros: "Great service, and the food was actually very tasty and fresh! I was comfortable and felt like I was in good hands. Thanks! Also loved the pillow and blankets, as well as the wine, which was surprisingly very high quality and also put me to sleep."
Pros: "Everything that BoA provided was top notch. They just simply do not provide entire swaths of things that other airlines typically offer."
Cons: "Website check-in is a joke: the site crashes or just gives you errors, it barely gives any information. You can't even look up your itinerary. You most certainly can't check in, nor get help. Useless website. No wifi, on any plane, of any type. No on-board entertainment: My all-day flight had no entertainment of any kind. No movies, no reading material, no wifi, and no power outlets. You better have pre-loaded stuff on a computer or tablet that is fully charged, or you're just going to sit in a metal tube for 7 hours with nothing to do."
Pros: "I liked the service in cabin plus the vegetarian meal was decent. Request in advance though. Comfortable seats. Can't beat the price."
Cons: "NO AIR CONDITIONING VENTS! It got very hot at times and there's no way for you to get fresh air of you're feeling sick."
Cons: "Sucks the way they treated nnhh"
Pros: "My flight from Sucre to La Paz at 3.50pm was cancelled by the airline without explanation. I was not informed in advance. We were informed only at the check-in front desk. It was delayed for more than two hours and had to be stoped over another city. Tne arrive time was later than 3 hours for 45 min. flight."
Cons: "The flight had NO in flight entertainment for a 12 hour journey. The call buttons for the crew weren't working . Had to go myself to personally get water AFTER HALF HOUR only to realize that they were not getting any indication inspite of the call button being active from my seat. Asked crew for water an hour before landing while they were collecting our trays of our last meal ( not even close to being edible ) but did not get any. They conveniently forgot! Food was average. It was a TORTURE !!!!!"
Pros: "Absolutely the worst flight I've ever taken."
Cons: "no entertainment, hot air, men crew were jerks."
Pros: "Good service, kind attention"
Cons: "No way to check in"
Cons: "The BoA personnel in La Paz at surcusal at the airports in LP and Santa Cruz were very pleasant and accomodating. There was an awful women at the check in counter in Madrid who insisted that I should change my seat assignment makng up a variety of reasons but I held fast to my assignment. Then, perhaps oit of spite she tried to force me to check my carry on bag rather than carry on board. Luckily a kind man from baggage personnel told me there was no problem with my bag and just to proceed on to the gate. All my baggage was considerably below weight allowances permitted."
Pros: "they need to measure the luggage that goes in a plane and to let you know azafatas pueden llevar una maleta carry on una tote bag que es un maleting pequeno y una cartera que son tres en total puesto que trabajamos por tres o cinco dias ... no pueden ser estrictos con gente que esta en el negocio .... aparte que no nos dan descuentos a otras aereolineas pues en todas partes del mundo se dan los ID 90 que son descuentos para viajar con un convenio mundial para poder llegar a nuestros paises de origen ... es una barbaridad que BOA no haga este descuento a UNITED y AMERICAN .. Y OTRAS AEREOLINEAS DEL MISMO RUBRO .... el snack que dan es asqueroso ... podrian comprar una cocita mejor para dar el sandwich feisimo y como guardado .... lo unico que pude tomar fue un cafe .."
Cons: "Horrible plane, service, timing, etc. avoid it if u can"
Pros: "excelent service acceptable food attentive stewards, great price. we fly BoA"
Pros: "The flight crew was very attentive and friendly."