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The crew was great. The flight attendants were pleasant and helpful and the pilot gave timely and useful announcements. The coffee and free cookies were quite good as well (surprisingly, especially for the coffee).

As a frequent United flyer, I was a bit taken aback to see that AA charges for their movie streaming to your personal device.

No entertainment. Didn't expect any.

Late departure by an hour. No reason, just incremental. They only announced a 15 minute delay, which in the end was an entire hour.

The flight was about 1/3 full, so it was very quick to board and very quiet. The limited free in-air WiFi was a nice bonus.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

They were a friendly sort of clueless

Flight delayed 90 minutes--just when we were supposed to be boarding. No notification was ever sent out. Then we sat for an additional two hours on the plane before disembarking and going to another plane. We arrived about 4 hours late. The flight crew tried to keep us informed about the maintenance delay, but they seemed surprised at every turn by the need to have an inspection, and inspector, and actually PASS inspection before being allowed to leave.

Uneventful nonstop between DCA and MCO. Flight attendants were professional.

Boarding at DCA was a messy cattle call. Baggage claim at MCO is slow.

had major delays ... Aircraft waited about an hour to take off.

Easy boarding, ability to download boarding pass via app, FREE WiFi and snacks No issues or complaints. Will definitely fly again!!

By the time I boarded the plane three hours late nothing short of a flux capacitor to make the plane fly back in time would have made this trip even decent.

It was just so late.

All aspects of flight were perfect. Couldn't ask for anything more.

Everything was perfect.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

Excellent overall service.

Your employees are happy.

Seemed to have more leg room than average. Generally fine. I got to my destination without incident, and that is the most important thing! But flying today is awful. Uncomfortable, unpleasant, stressful, etc., all so the airlines (and their CEOs) can make millions.

Crew was "all business" -- not many smiles. They offered the usually .5 ounce of pretzels or two cookies. Passengers routinely asked "can I have both?" and the answer was routinely: no. Really? My $300+ ticket isn't worth pretzels AND two cookies? Seems silly. And, you know that have BOXES of these free snacks.

The Boarding Was Fast And Easy, The Flight Was Even Early And On Time! The Crew Was Very Nice.

There Was No Entertainment For A Almost 2 Hr Flight.

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Delayed flight.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

Rude, abrupt crew in flight. Boarding agent made us check a case that we carried on on the outgoing flight, with exact same dimensions. Prefer Southwest!

Everything was on-time, comfortable and quick.

Minor issues: the wifi was useless and the I wished that the TV had closed captions.

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

Wifi

Delayed boarding and agent confusion.