Daily cleaning, installation of cabin HEPA filters on flights from Washington to American Samoa
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Scores according to KAYAK customer reviews
Pros: "The flight crew tried hard"
Cons: "A tiny amount of extra legroom. A 6.5 hour flight from seattle and I felt like I was in a tiny box."
Cons: "More leg room."
Cons: "Seat didn't recline"
Cons: "Overall good, maybe have better temp control, really nothing to complain about other than the standard cramped seats"
Cons: "Had a hard time sitting in the seat for that long. Not super comfortable"
Pros: "The service and I had more room in general. Comfortable."
Cons: "Although the sandwich were pretty good, I was expecting a hot meal since the itinerary said "dinner"."
Pros: "Comfortable seats for long flight. Crew friendly and helpful."
Pros: "Seats comfy. Crew super nice. Food good. Great beverages. Just really wonderful."
Cons: "Less salty snack option."
Pros: "Free drink at the end of the flight."
Cons: "Paid for comfort upgraded seat and the woman next to me was large and over flowing into my seat and had a baby in her lap. The flight was full so seats couldn’t be changed. Flight attendant seemed to not care and did nothing to alleviate my concerns. For 6 hours, the other persons body was touching mine and I couldn’t recline. Why upgrade?! Picking up check in baggage was a pain since you have to wait for a shuttle to bring you to the baggage claim area, this doesn’t have to be done with other airlines apparently. Bring your own entertainment and food. I wish I’ve known all this before booking with Hawaiian. It was my first time and will be my last time booking with them."
Pros: "friendly crew"
Cons: "No free in-flight movie/tv entertainment on 5 hr flight from Seattle to Honolulu by Hawaiian Airline. Yes, they do provide breakfast, but I would rather have a free movie or two."
Pros: "Everything was good and as expected except the plane was not ready to leave on schedule. Everything else was the way it should have been. Good job otherwise."
Cons: "Taking off and landing late"
Pros: "I saw the gate staff flex the rules a little bit to accommodate the family in front of me in live. Great empowering of staff to be friendly to their customers."
Pros: "These days it’s hard to get a complimentary drink and snack but not with Hawaiian, you will have snacks, a meal, and many beverages. The super friendly staff make the plane ride a very pleasant flight."
Cons: "Most of the entertainment will cost you additional money. The seats were super uncomfortable and for a long flight, that’s not good :/. I am writing this review from the tarmac where we have been sitting for the past 40 min for a gate with no ETA in sight. This is upsetting."
Pros: "Loved the full service...like in the good old days! Complimentary snacks, meals, and drinks. I would highly recommend them and will definitely use them again if I can come back to Hawaii."
Pros: "Complimentary Guava Cocktail at the end of the flight, friendly crew staff, excellent boarding system, great pilot"
Cons: "Most movies were “paid” selections so I didn’t even bother, seats were very narrow even for a shinny person like myself. It seems that they installed more row of seats than much needed restrooms. They only had two in the back, only two in the middle of the economy section, I don’t know about the coach class and the first class cabin but as far as the economy class that was it, and that’s terrible. That is less than a half restrooms normally available on other carrier I’ve known. They should learn from ANA or Canada Air. The cabin temperature seems to be rather cold throughout the flight, yet there was no pillow (only paid one) nor blanket available."
Pros: "The service was awesome the people providing set service always smiling, willing to help and just awesome. Good info from the crew what might be up a head. 100% pro flight"
Pros: "Priority boarding."
Cons: "Yogurt and a piece of bread as a ‘meal’ on a 6 hour flight that ended with sitting on the tarmac for 45 min waiting for a gate?"
Cons: "We purchased tickets with assigned seats and when checking in we did not have assigned seats. Had to spend an additional $80 per seat to get an assigned seats."
Pros: "The seats from a comfort standpoint and the flight attendants did an ok job"
Cons: "Hawaiian Airlines Customer service from the bottom of the food chain up was the worst CD experience i have ever had. I had an issue and needed to get on of the reservations cancelled and get a voucher. I purchased 4 tickets but since one was in another persons name i had no jurisdiction over it according to them. They kept putting me on the line with different people in another country who had zero CS skills. Then they kept telling me that my reason doesn’t matter and that they had guidelines. And it was a pre written script because they all said the same thing. When the manager called me they basically made me feel an inch tall. Then when corporate (Hawaiian airlines) called me they told me the same thing. Basically held me hostage for my money and then sold my seat to someone else."
Pros: "One of the best airlines going."
Cons: "What's not to like?"
Pros: "The staff were above and beyond. Organized, on-time boarding. The pilots were great. The seats were nice. The tropical beverage offered was lovely. We had a toddler on board a few rows up who either screeched or cried the whole time, as in 5 of the almost 6 hour flight. A REMINDER TO BRING YOUR EARPLUGS. The parents did their best, and at one point I was in the aisle with mom and baby during some turbulence and the child got sick. I let the attendant who was serving drinks know about the situation and he didn't miss a beat and helped mom and baby recover, and got the area cleaned up. It might not sound like much but it was the above and beyond that most people don't realize flight attendants take care of routinely. I appreciated that."
Cons: "The sugary breakfast. I was so surprised that literally nothing in the breakfast did not contain lots of sugar. The bread was inedibly sweet, the nonfat yogurt was overly sweet and had a weird chemical taste. Please at least low fat. Grapes, one of the highest sugar fruits, were the only thing I was able to eat. Please consider offering low/no sugar breakfast options, and wheat free options. I would have loved a hard boiled egg and some cheese and fruit. Couldn't really figure out the entertainment screen. Couldn't get the movies to load. I wasn't that interested in the screen but others might be. Tip: the jack is in the armrest."
Pros: "The crew was friendly and patient. Really they gave us the vacation mood and the complimentary cocktail was awesome"
Cons: "The lavatory smelled a bit. There were no vegetarian option for free lunch."
Pros: "The seating was so comfortable, and staff very pleasant. Plane was nice and clean. I've flown on a few other carriers and always bring sanitary wiped due to the dirty situations I've encountered. Thankfully NOT Necessary on Hawaiian."
Cons: "The food... a dry pastrami sandwich ...no condiments., I took one bite and put it back in the bag to be thrown out I think there was a lot of food wasted that day."
Pros: "The crew was extremely friendly, They were responsive to everyone's concerns and answered everyone's questions in a calm, collective way."
Cons: "We were delayed for more than an hour and a half because the de-icer broke. We were also delayed coming back because we had to make a stop in California and then we were on the run-way for more than an hour because they didn't have an open gate for us."
Pros: "It was nice having a small meal (although the chips were the best part) on the flight considering you can't get much through security and everything in the airport costs a fortune."
Cons: "For a 6 hour flight I would have enjoyed a few more movie options to keep me busy."
Pros: "Services, seats, and on time."
Pros: "The over all experience was nice and the Hawaiian airlines personal was spot on for friendliness and help with my mom and her special needs and wheel chair assistance, it has made her first trip to Hawaii."
Pros: "Free rum punch, staff were pleasant"
Cons: "Crappy entertainment- you had to pay for 90% of the movies and television options, which are better quality and free on Alaska and Delta flights. Sucks for parents flying with children. And even though Hawaaian promotes offering a full meal at each flight all we got were yucky sandwiches."
Pros: "The crew was very friendly. The service we received was good and the flight was smooth. Boarding and I boarding were very easy, as was checking and claiming luggage."
Cons: "Is there a kid’s section? I left like my seat was surrounded by all of the screaming kids on the flight. I would go forward or back to use the restroom and not hear another kid crying or screaming. If there is a designated kid area, let it be known so others don’t have their flight ruined! It was so loud I couldn’t even hear the movie I paid for."
Pros: "The crew in the boarding area were gracious, kind, and as informative as they could be in this situation."
Cons: "1) They neglected to check and fix their navigation system. So, we all had to wait 3+ hours for them to do that on our time. 2) They gave us a voucher but only for food. Due to the long wait time, many of us wanted to purchase a magazine or newspaper to read, but that wasn't allowed. 3) My seat was stuck in the upright position. So I was forced to sit that way for the six-hour flight. 4) Passengers were forced to watch and listen to commercials - ridiculous when we're paying them to fly me not pester me with selling. *Conclusion: I'll never fly Hawaiian Airlines again.*"
Pros: "The crew was exceptionally friendly, and the plane as comfortable as an airplane can be (nice surprise that the very last row can still recline)."
Cons: "The high cost of renting movies or shows to watch, especially considering limited selection, frequent interruption, and relatively low quality resolution. Doesn't seem fair to charge theater prices for what is already a downgraded viewing experience - for that matter, most airlines don't charge at all."
Pros: "Flight attendants were quick and polite and boarding went smoothly. Free wine with the in flight meal was also a huge plus."
Cons: "Paying for checked baggage is ridiculous and it makes getting on/off flights so much harder as people are trying to cram their whole life into carry on luggage."
Pros: "There was decent space, attentive crew, good entertainment options, and a good meal."
Cons: "I think it is ridiculous that the airline provided in seat entertainment but all movies and shows needed to be purchased"
Pros: "Flight was great, everyone was nice and helpful. There were options to purchase movies or listen to music but NO headphone port :-( I hope people bring devices/books to amuse themselves"
Cons: "Purchase price for entertainment. No headphone port/jack/plug in"
Pros: "Very pleasant flight flight attendants very pleasant and proffesional"
Cons: "In the past I have had bad expierence not with the flight crew but with the custumer service representatives behind the counter They are very unproffesional and rude I only fly Hawaiin if I dont have to interact with them and itis yhe Kahalui airport Wilma"
Pros: "The seats and space were great. The crew was amazing"
Cons: "The plane was very hot and uncomfortable. When asked to turn the a/c temperature down, it took about 20 minutes to become comfortable, but then about an hour later it started getting warm again."
Pros: "Crew was very nice and caring."
Cons: "Drink cart was supposed to come back and didn't. Crew member said she would bring a beer back and didn't until asked again."
Pros: "The crew was nice and respectful. They seemed happy."
Cons: "No entertainment. Non. All I got to do is watch the plane rout. This was a long flight and you would think you can get a movie or something."
Pros: "The seats felt bigger in coach than Alaska, Overhead bins seem larger too. Gave food for the longer trips. Not bad either. The crew was very friendly and looked like they enjoyed their job. Boarding was fast, and plane on time. Liked having the small screen monitor at the seat."
Cons: "Like having 24 no penalty cancellation that other airlines have. If have a full flight like having a no charge to put your carry on luggage for free into cargo."
Pros: "The complementary meal and alcoholic beverage."
Cons: "No way to charge my kindle, but that's a minor detail"
Cons: "I ask the lady that was serving water if she got some Tylenol but she just kept going without saying anything so I didn't bother to ask again"
Pros: "Left and arrived ahead of time. Appreciated the attitude of the attendants."
Pros: "I liked that everyone was friendly and attentive."
Cons: "The timing of the drinks.. could space it out a lil more to cover the whole flight. So like right after we have food and drinks could wait awhile before going around and doing more drinks for the last time of the flight."
Cons: "You lost my luggage for 24 hours"
Pros: "appreciated the attendants and employees in consistent theme attire including flowers in their hair. Nice that they serve food and/or snacks ready for sleeping - the queues were there, pillow, blanket and eye mask"
Cons: "Food quality - would rather have upgraded snacks then the food served."
Cons: "Very uncomfortable."
Pros: "Best seats in the business, as seats go these days. Comfortable recline in coach without ruining the experience of the person behind you. Great attendants. Lovely Hawaiian vibe all the way through. A little island drinkie before landing. Lovely all around as flying goes these days. As far as the food, it wasn't great, but hey, who else gives you a little something to eat in the air these days!!!"
Airlines flying from Washington to American Samoa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to American Samoa
Masks required on board, masks provided on flights from Washington to American Samoa
Social distancing seating
Middle seats unavailable to book on flights from Washington to American Samoa
Testing for antibodies, testing for symptoms for flights from Washington to American Samoa
Waiving of change fees. Search flexible flights from Washington to American Samoa