Daily cleaning, installation of cabin HEPA filters
|May||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 7% increase in price.|
Average price round-trip
|$1,735||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "The flight was good"
Cons: "The air hostess didn’t care we had food to eat or not. We basically starved the whole way. Never flying Hawaiian again!!"
Pros: "Everything was good and as expected except the plane was not ready to leave on schedule. Everything else was the way it should have been. Good job otherwise."
Cons: "Taking off and landing late"
Pros: "I saw the gate staff flex the rules a little bit to accommodate the family in front of me in live. Great empowering of staff to be friendly to their customers."
Pros: "These days it’s hard to get a complimentary drink and snack but not with Hawaiian, you will have snacks, a meal, and many beverages. The super friendly staff make the plane ride a very pleasant flight."
Cons: "Most of the entertainment will cost you additional money. The seats were super uncomfortable and for a long flight, that’s not good :/. I am writing this review from the tarmac where we have been sitting for the past 40 min for a gate with no ETA in sight. This is upsetting."
Cons: "Flight attendant spilled a drink on me and didnt follow up with napkins."
Pros: "Complimentary Guava Cocktail at the end of the flight, friendly crew staff, excellent boarding system, great pilot"
Cons: "Most movies were “paid” selections so I didn’t even bother, seats were very narrow even for a shinny person like myself. It seems that they installed more row of seats than much needed restrooms. They only had two in the back, only two in the middle of the economy section, I don’t know about the coach class and the first class cabin but as far as the economy class that was it, and that’s terrible. That is less than a half restrooms normally available on other carrier I’ve known. They should learn from ANA or Canada Air. The cabin temperature seems to be rather cold throughout the flight, yet there was no pillow (only paid one) nor blanket available."
Pros: "Crew was good and I had a comfortable flight"
Cons: "Boarding is always a mosh pit and needs to be controlled. Sandwich sucks"
Pros: "Priority boarding."
Cons: "Yogurt and a piece of bread as a ‘meal’ on a 6 hour flight that ended with sitting on the tarmac for 45 min waiting for a gate?"
Pros: "Friendly nicer than usual attendants."
Cons: "Seats seem tighter than boeing. Horrible turkey pastrami sandwich."
Cons: "We purchased tickets with assigned seats and when checking in we did not have assigned seats. Had to spend an additional $80 per seat to get an assigned seats."
Pros: "The seats from a comfort standpoint and the flight attendants did an ok job"
Cons: "Hawaiian Airlines Customer service from the bottom of the food chain up was the worst CD experience i have ever had. I had an issue and needed to get on of the reservations cancelled and get a voucher. I purchased 4 tickets but since one was in another persons name i had no jurisdiction over it according to them. They kept putting me on the line with different people in another country who had zero CS skills. Then they kept telling me that my reason doesn’t matter and that they had guidelines. And it was a pre written script because they all said the same thing. When the manager called me they basically made me feel an inch tall. Then when corporate (Hawaiian airlines) called me they told me the same thing. Basically held me hostage for my money and then sold my seat to someone else."
Pros: "Entertainment was pretty good. Time flew by fast just by watching 2 movies."
Cons: "The food :( What happened to the small plates with rice, chicken, and veggies? It came down to just sandwhches whixh werent that great."
Pros: "The extra comfort seats."
Cons: "Having to pay for the extra comfort seats."
Pros: "The staff were above and beyond. Organized, on-time boarding. The pilots were great. The seats were nice. The tropical beverage offered was lovely. We had a toddler on board a few rows up who either screeched or cried the whole time, as in 5 of the almost 6 hour flight. A REMINDER TO BRING YOUR EARPLUGS. The parents did their best, and at one point I was in the aisle with mom and baby during some turbulence and the child got sick. I let the attendant who was serving drinks know about the situation and he didn't miss a beat and helped mom and baby recover, and got the area cleaned up. It might not sound like much but it was the above and beyond that most people don't realize flight attendants take care of routinely. I appreciated that."
Cons: "The sugary breakfast. I was so surprised that literally nothing in the breakfast did not contain lots of sugar. The bread was inedibly sweet, the nonfat yogurt was overly sweet and had a weird chemical taste. Please at least low fat. Grapes, one of the highest sugar fruits, were the only thing I was able to eat. Please consider offering low/no sugar breakfast options, and wheat free options. I would have loved a hard boiled egg and some cheese and fruit. Couldn't really figure out the entertainment screen. Couldn't get the movies to load. I wasn't that interested in the screen but others might be. Tip: the jack is in the armrest."
Pros: "The crew was friendly and patient. Really they gave us the vacation mood and the complimentary cocktail was awesome"
Cons: "The lavatory smelled a bit. There were no vegetarian option for free lunch."
Pros: "The seating was so comfortable, and staff very pleasant. Plane was nice and clean. I've flown on a few other carriers and always bring sanitary wiped due to the dirty situations I've encountered. Thankfully NOT Necessary on Hawaiian."
Cons: "The food... a dry pastrami sandwich ...no condiments., I took one bite and put it back in the bag to be thrown out I think there was a lot of food wasted that day."
Pros: "The best service ever I Hawaiian!!"
Pros: "The crew was extremely friendly, They were responsive to everyone's concerns and answered everyone's questions in a calm, collective way."
Cons: "We were delayed for more than an hour and a half because the de-icer broke. We were also delayed coming back because we had to make a stop in California and then we were on the run-way for more than an hour because they didn't have an open gate for us."
Pros: "Services, seats, and on time."
Cons: "You guys showed window available, so made the purchase. but got shuffled around to bad seats when it’s time for my flight. Screw you guys!!! That is how I really feel"
Pros: "The over all experience was nice and the Hawaiian airlines personal was spot on for friendliness and help with my mom and her special needs and wheel chair assistance, it has made her first trip to Hawaii."
Pros: "Free rum punch, staff were pleasant"
Cons: "Crappy entertainment- you had to pay for 90% of the movies and television options, which are better quality and free on Alaska and Delta flights. Sucks for parents flying with children. And even though Hawaaian promotes offering a full meal at each flight all we got were yucky sandwiches."
Pros: "The crew was very friendly. The service we received was good and the flight was smooth. Boarding and I boarding were very easy, as was checking and claiming luggage."
Cons: "Is there a kid’s section? I left like my seat was surrounded by all of the screaming kids on the flight. I would go forward or back to use the restroom and not hear another kid crying or screaming. If there is a designated kid area, let it be known so others don’t have their flight ruined! It was so loud I couldn’t even hear the movie I paid for."
Pros: "The crew in the boarding area were gracious, kind, and as informative as they could be in this situation."
Cons: "1) They neglected to check and fix their navigation system. So, we all had to wait 3+ hours for them to do that on our time. 2) They gave us a voucher but only for food. Due to the long wait time, many of us wanted to purchase a magazine or newspaper to read, but that wasn't allowed. 3) My seat was stuck in the upright position. So I was forced to sit that way for the six-hour flight. 4) Passengers were forced to watch and listen to commercials - ridiculous when we're paying them to fly me not pester me with selling. *Conclusion: I'll never fly Hawaiian Airlines again.*"
Pros: "Great flight staff. Very friendly and helpful!"
Cons: "I wish the movies and music were free both ways"
Pros: "Lots of aloha, even at check in"
Cons: "Flights wasxan hour late- food was terrible- but they do serve food!!"
Pros: "Very pleasant flight flight attendants very pleasant and proffesional"
Cons: "In the past I have had bad expierence not with the flight crew but with the custumer service representatives behind the counter They are very unproffesional and rude I only fly Hawaiin if I dont have to interact with them and itis yhe Kahalui airport Wilma"
Pros: "Crew was very nice and caring."
Cons: "Drink cart was supposed to come back and didn't. Crew member said she would bring a beer back and didn't until asked again."
Cons: "You lost my luggage for 24 hours"
Pros: "appreciated the attendants and employees in consistent theme attire including flowers in their hair. Nice that they serve food and/or snacks ready for sleeping - the queues were there, pillow, blanket and eye mask"
Cons: "Food quality - would rather have upgraded snacks then the food served."
Cons: "Very uncomfortable."
Pros: "Staff was good"
Cons: "Ear plug Jack was so worn out I couldn't watch movies."
Pros: "Overall the flight was good"
Cons: "You have to pay multiple times to watch things. A couple fight attendants had bad attitudes it seemed like."
Pros: "Good customer service"
Pros: "The crew was so nice. The atmosphere was comfortable."
Cons: "Can't really think of anything directly related to the airline itself"
Pros: "Friendly crew"
Cons: "No internet access :("
Cons: "Seats were hard"
Pros: "Best seats in the business, as seats go these days. Comfortable recline in coach without ruining the experience of the person behind you. Great attendants. Lovely Hawaiian vibe all the way through. A little island drinkie before landing. Lovely all around as flying goes these days. As far as the food, it wasn't great, but hey, who else gives you a little something to eat in the air these days!!!"
Pros: "The free breakfast was very unexpected, and appreciated."
Cons: "We were under the impression the champagne was included. We wouldn't have gotten it had we known. Also, the menu for food/drink, as well as the survey weren't working. It would've also been nice if there were at least a couple complimentary movies to choose from, but we came prepared, so no big deal."
Pros: "The crew were all so nice (as always). Seats are comfy, very enjoyable flight."
Cons: "The screen in front of me kept freezing, so I wasn't able to watch a movie, but that's ok, I had my book :)"
Cons: "Baggage claim was a looooong way away from where our arrival gate was."
Pros: "Overall everything was great!"
Cons: "Too expensive"
Pros: "They serve food on flights, snack selection was good."
Cons: "Touch screen was not calibrated right."
Pros: "Efficient boarding process and friendly staff. More leg room room in coach than most, and free lunch"
Cons: "1 hour delay before take off for computer problem, and lost 1/2 of checked luggage. Unable to track its location until after the next day's only flight to Maui had taken off. Luckily, it is (supposedly) on board. Yet to see how reimbursement process for essentials goes."
Pros: "spacious plane with plenty of leg room nice flight attendants hawaiian tips and language"
Cons: "the food (sort of a matzo sandwich with powdered egg "omelet" inside) was really not worth the effort. You could offer something simple and fresh- like fresh fruit and cheese and nuts- and that would be healthier, more tasty and probably easier for you."
Pros: "Apparently Hawaiian is the last airline reminiscent of the 90s (minus the smoking). They have an included meal, complimentary glass of wine for 21+, complimentary non-alcoholic drinks, no extra charge for carry-ons and a non-standard somewhat fun safety video. The crew was very friendly as well."
Cons: "Entertainment is not included, which is not that bad, but since every seat had its own touch screen, it would have been nice to include one movie or tv show for free."
Pros: "Provided meal was okay. Flight was smooth and the attendants were hospitable. I appreciated that there were entertainment options but did not appreciate that I had to pay for movies on such a long flight. Especially, when you have to pay per movie and not just a flat rate to watch multiple. Also, it's odd that you cannot share movies you've purchased at both your seat and the seat next to yours. You should be able to share purchases made to the same account regardless of seat."
Cons: "Connection time was too short. Movies were expensive."
Pros: "Always on time, tasty complimentary meals, friendly staff,"
Airlines flying from Washington to Pago Pago have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights