Daily cleaning, installation of cabin HEPA filters on flights from Washington to Fairbanks
Alaska Airlines, Korean Air and American Airlines have all waived their change and cancellation fees on flights from Washington to Fairbanks. Confirm policies on booking site.
Alaska Airlines and Delta do not allow booking a middle seat on flights from Washington to Fairbanks.
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Scores according to KAYAK customer reviews
Pros: "Great crew with a excellent personalities, nice clean plane, and just great service all around!"
Pros: "Crew is always amazing and friendly on Alaska."
Cons: "There were no movie devices for some reason on the flight"
Pros: "The staff is always super nice."
Cons: "The landing sucked. It seemed unnecessarily rough."
Pros: "Awesome !"
Pros: "Typically exceeds expectations!"
Cons: "Some people smell bad in Alaska. I suppose it's the dry cabin mentality, but some people smell of body odor. It wasn't too offensive, but someone near by was smelling like an arm pit. Nothing Alaska Airlines can do about that."
Pros: "Boarding was pretty quick and water was offered a couple times which was nice."
Cons: "I had selected a new seat when I checked in online but my boarding pass reflected my old seat and for a nearly four hour flight only offering snacks once and water a couple times felt like it should have been more. There were also people watching movies without headphones on a red eye and there weren't any crew asking them to wear headphones since people were trying to sleep."
Cons: "Hard to get movie on second flight, stuck from first flight"
Pros: "Rented a player and watched movies. Yeah"
Pros: "everyone was pleasant and accommodating."
Cons: "again neither me or my seatmates[not travel companion] could not get the inflight network to work. my seatmate was traveling with a child and that left her frustrated."
Pros: "Attentive staff. Clean and smooth flight."
Cons: "Again wish Alaska offered complimentary meals at the price we pay for a ticket but understandable! Somewhat clean and slow to board."
Pros: "Overall the options & attendants were good"
Cons: "One of the attendants wasn't so nice. Watching her pour drinks, one would be full 's one half, she would have her favorites sort of speak. Attitude. Of those who had the half full glasses asked for more, the attitude came out, she would give them more with a snip. Of course those others she would gladly with a smile. I checked my suitcase in as we had a 'full flight' & never got my $20 voucher. Yet there was plenty of overhead space that I saw. So that was a waste of time on both counts."
Pros: "Good service"
Cons: "Plane was very cold"
Pros: "Pretty standard Alaska Airlines flight. Crew was friendly, boarding process was smooth."
Cons: "The new interiors on the 737-NG aircraft are fitted with vents which are pretty inadequate. They don't open very wide and then don't provide very much air at all. Headrests on window seats in the exit row don't move. No free in-flight entertainment. Since there's relatively no equipment cost to airline to allow streaming to personal devices, this is pretty disappointing."
Pros: "We needed wheelchair help. That was well done."
Cons: "Late late late"
Pros: "Pilot information/anoucements."
Pros: "Same as above"
Cons: "Same as above"
Pros: "It was fast and friendly. They took a lot of guesswork out and made us feel safe."
Cons: "The planes were a bit small for flying 6+ hours. I started getting restless at having to sit in the same position for that long."
Cons: "YOU CHARGE TOO MUCH FOR OVERWEIGHT PACKAGE."
Cons: "When we got to Seattle the Old shuttle plane we were supposed to board broke down as we were about to take off. I'm never flying with Alaska Air."
Cons: "I already said I hate it."
Pros: "Alaska airlines is absolutely wonderful. Friendly, happy and simple..."
Pros: "Roomie and comfortable seating!"
Cons: "Nothing. I would recommend AK"
Pros: "Pre check in at home made security check through very fast. I highly recommend doing this."
Pros: "I have flown with other carriers and am always irritated and disappointed. Alaska has yet to let me down."
Cons: "I want food. And movie. Like back in the good old days."
Pros: "and was stuck with emergency exit."
Pros: "Everything was right on schedule"
Cons: "Can't think of anything"
Pros: "Kindness to a mum traveling along"
Cons: "More snacks!!"
Pros: "Leg space was pretty good"
Cons: "After landing to gate open took too long"
Pros: "Too cold"
Cons: "Stewardess hated her job so it seemed"
Pros: "The staff"
Cons: "The landing was a bit abrupt"
Pros: "Way too hot on plane without anyersonal air gens. Then it was freezing after takeoff"
Pros: "New plane"
Cons: "Lack of infotainment, poor ventilation and air, and landing was rough."
Pros: "Went perfect !"
Cons: "Fellow passenger that would not shut up"
Cons: "Need free movies"
Cons: "Can't believe you charge for the internet!"
Cons: "I didn't get a blanket or pillow"
Cons: "That I am trapped in Seattle because an active volcano exploded, and now my very limited funds are being sucked away because the airline won't pay for hotel fees because " active volcano" doesn't fall under things they will pay for. I am stuck in Seattle with a service dog who I might not be able to purchase more dog food for because of hotel fees, I probably won't be able to pay for rent at home, and my flight has been changed THREE TIMES IN ONE DAY. I was supposed to leave yesterday, then I was supposed to leave 3 hours from now, and now I don't leave for another 24 hours, and will have to pay ANOTHER DAYS WORTH of hotel fees. Thank you for sending me to the poorhouse, and possibly getting me evicted from my apartment, Alaska Airlines. My service dog and I get to spend 8 hours in an airport tomorrow morning, because checkout is at 1 PM. UNLESS THE FLIGHT CHANGES AGAIN AND I HAVE TO PAY FOR ANOTHER NIGHT."
Pros: "Going home."
Cons: "Noise and uncomfortable"
Pros: "As above"
Cons: "As above"
Cons: "Waiting inside airplane from 9.20 to 11pm ( take off)"
Pros: "There were no problems."
Pros: "Flew to Seattle in the morning in a Southwest Cattle Car. Flew back on one of Alaska's new 737's. Really liked the cabin design. Cabin lighting was very impressive and very easy on your eyes. Well done Alaska!"
Cons: "I'm 6'-6", so more legroom would always be appreciated."
Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Cons: "It was fabulous as always! Thank you. I love Delta!"
Cons: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Pros: "The cabin was to warm"
Cons: "The cabin was to warm"
Pros: "Reliable - on time - good service - made up time for a late departure"
Cons: "All Good stuff"
Pros: "Just a great experience Delta is still above the rest excluding Hawaiian"
Cons: "Cant think of anything"
Pros: "Everything! Thank you"
Cons: "Nothing. Thanks"
Cons: "Food really bad on both segments."
Cons: "It was canceled"
Cons: "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"
Pros: "Good access to charging, good food"
Cons: "More space:)"
Cons: "No room to move, too hot, no sound when trying to watch movies."
Cons: "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."
Pros: "food and service was amazing"
Cons: "delay in seattle caused a loss of a whole day of my holiday. VERY UNHAPPY"
Cons: "Departure delayed by 1hr30"
Pros: "The website delivered everything I needed."
Cons: "More discounts for frequent users."
Pros: "Early departure"
Cons: "Absolutely nothing"
Pros: "Awesome prompt and courteous service."
Pros: "WiFi on board."
Pros: "The plane was very clean! We loaded in the center which made everything go quicker. I was one of the last on board and there was ample overhead storage. Complimentary snacks were were substantial and service was constant. I hate going to the bathroom on the plane and it was so roomy for airplane bathrooms. The pilot was hilarious!"
Cons: "Only complaint was nothing that can be changes. I had a middle set and it was quite cramped...my computer didn’t fit on the tray or would get smashed when the person in front of me reclined."
Pros: "It felt like it was over before it even started!"
Cons: "Did not serve the food we asked Limited choice of movies"
Pros: "I loved flying delta comfort. I’m going to do it more often."
Cons: "Old cramped untidy and limited drink service"
Cons: "Multilpe delays"
Pros: "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."
Cons: "Too many announcements"
Pros: "Alaska Airlines is way overpriced and way less comfortable than Delta. I’m a Delta loyalist forever now!"
Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Cons: "Too crowded."
Cons: "No drink or snack service. No trash pick up. No option to purchase or rent headphones"
Pros: "Fast and efficient boarding again! Most impressed!"
Pros: "everything was very nice"
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Pros: "Enjoyed food and movies.Woul"
Cons: "Would like more comedy or romance movies. Becky"
Cons: "Late and missed my international connection"
Pros: "Very friendly and helpful staff."
Pros: "Very attentative."
Cons: "Aircraft was smelling bad! Hygiene is the key"
Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"
Pros: "Helpful staff. Never felt rushed if I had a question. The special meal (VLML) was excellent. Tasty, filling and nutritious Plenty of foot room in economy."
Pros: "Not much."
Cons: "We disliked that our baggage was lost and we do not have it two days later."
Pros: "Nothing. Delta sucks!"
Cons: "Poor management prior boarding"
Cons: "Enforce your baggage size and number limits. A significant number of passengers take bags onboard that are oversized."
Cons: "We are in the midst of a pandemic and while masks were "required," the number of passengers not wearing a mask or wearing a mask incorrectly was obscene. The flight attendants needed to be reminding people and correcting people on their mask wearing. More importantly, the airline needs to be upholding the safety of their passengers! I was also seated DIRECTLY next to another passenger, which breaks all social distancing. And while I repeatedly asked him to fix his mask, it still always managed to fall off his face while sleeping. I know it isn't really the fault of the crew, but I think the airline needs to do a better job."
Cons: "Delays could have been communicated better. My overhead light wasn’t functional."
Pros: "The crew was great!"
Cons: "I had to take a bus from my gate to the plane from the new D21-26 gates."
Cons: "Nice service"
Cons: "Great so far! Thnks"
Pros: "Overall just fine."
Pros: "Everything went very smoothly."
Pros: "Once we got on board all was well."
Cons: "That we couldn’t get boarding passes online without buying a seat. We arrived from an Alaskan cruise about 6 hrs early and had to wait until 2 hrs before our flight, when a ticket agent arrived, before we could get where we could get food to eat. Then the security line was unbelievably long and we just got through shortly before our flight. Luckily there was a bagel shop right next to the boarding area."
Cons: "It now costs money to select ANY seat, to have ANY luggage whether it is carry-on or checked. The planes are old and poorly maintained. No longer a viable option to fly."
Pros: "They got us safely to our destination."
Cons: "First of all, I tried to check in the night before our flight, only to find out that the only way you can do that is to pay money to select your seat. So, we checked in at the airport, only to find out that the cost for a checked bag is now $25 instead of the $20 it would have been to check in early online. Not to mention the fact they charge your for a carry-on which is $30 if you check-in ahead of time, but $40 if you check-in at the airport!! Clearly they want to try to give people an incentive to check-in early, which is fine, but then making you pay extra just to select a seat!! What a joke! We will NEVER fly Sun Country again!"
Pros: "I loved how, once the aircraft was there they updated us and got everyone organized during the boarding process and we left in a reasonable amount of time after the aircraft arrived. I didn't have any problems with the flight, and it was nice to be notified in advanced about the upcoming turbulence."
Cons: "It was late, and with my long layover, I couldn't check-in without exiting the secure area. They are understaffed, and they don't have anyone in the secured area to even ask questions too, let along check in passengers that are transferring from other airlines. Also, there wasn't anything showing the passengers that the flight was delayed until 10 minutes before the flight was supposed to leave. I knew it was late, only after the agent from a different airline did many searches into my connecting flight, and I also asked my check-in agent at Sun Country, I had to ask! That information was not given willingly."
Cons: "The plane was held an hour and a half for some tourist group to show up. After we landed the stuwartists thanked the tour group for flying with them. There was consideration for the rest of the plane."
Cons: "While the cart was parked next to me the flight attendant dropped a can of soda which splattered on my jacket, shirt, pants, feet and shoes - needless to say, I wasn't happy to be wearing soda for the next 10 hours. While she did apologize, their just wasn't any heart, concern or follow-up on it. No steps to give me water or napkins to clean myself up. Very disappointing."
Cons: "It was too warm on the plane"
Cons: "- Flight was delayed for undisclosed reasons. - Boarding took longer than needed. - Flight Attendants were extremely unhelpful and rude regarding our Emotional Support Animal. - Flight Attendants also seemed unsure of what take off regulations were and scolded us for things other passengers were allowed to do. - Getting our bags from baggage claim took over 30 minutes. - Seats were small and uncomfortable. I'm only 5'8" and my knees were touching the seat in front of me. We will not fly Sun Country again."
Pros: "Need to improve on services skills"
Cons: "I love flying with Sun Country"
Pros: "Efficient, courteous staff, no issues"
Pros: "Sun country people honestly seem to like their jobs and their customers. It shows in their work. I hope they can continue to make enough money being nice."
Pros: "Our stewardess was very friendly, and the flight was one of the smoothest I've experienced on any airline!"
Cons: "The automated voice was kind of cheesy..."
Cons: "I would say" not applicable "for the categories of food & entertainment. No food or entertainment. I'm grateful there was no entertainment."
Pros: "Everything was Ok except they keep the cabin too cold for comfort"
Cons: "Too cold in cabin"
Pros: "Everything went really well from beginning to end."
Cons: "Nothing not tv"
Pros: "Smooth fast boarding"
Cons: "Not the friendliest crew, generally ok"
Pros: "I've flown Sun Country in the past once or twice and had generally positive experiences. Sun Country did offer food vouchers of $10 and $12 due to the delays, and $100 towards a future Sun a Country flight, which is more than I could say for Spirit Airlines. The staff that I encountered did the best with the information they had and were always friendly, but they didn't seem to have the information required to help the passengers they were working with."
Cons: "I flew from Minneapolis to Seattle and back for Christmas with Sun Country and each of my flights was delayed by over three hours. The initial flight we arrived at our gate to discover the flight had been cancelled with no warning and we had been switched to a flight leaving six hours later. When we checked in no one said a word, and when we arrived at our gate there was no Sun Country employee to inform us of the change. The only reason that we and our fellow passengers learned of this at all was by checking the departure boards at the airport and learning it had been cancelled. To add insult to injury they forced each of the passengers to go back out to the front ticket counter to have new tickets reissued rather than having them printed out at our gate, meaning we all had to go back through security due to what seemed to amount to the laziness of the carrier. On the return flight my flight was initially pushed back by one hour, then two, and eventually ended with a four hour delay. Several of these changes were made within mere minutes of each other. While I understand that delays happen, that also means rides needs to be reworked, plans cancelled, etc. To have the first few hours of time with family robbed by a delay, and the final hours of time with family marred by having to rework plans and make last second changes is a disappointment."
Cons: "Everything was fine. For economic class it was actually pretty good."
Pros: "The employees are always super nice. The plane is always very clean."
Cons: "Just missed the little snacks. I thought ahead of time and brought our own but we would have gotten pretty hungry had we not. Your snacks for purchase are reasonably priced if we had to purchase something though."
Pros: "The fact that they took my carry on for free. And also, the hostesses are very great"
Pros: "I happened to be in row 4, had lots of leg room and the middle seat was empty."
Cons: "I purchased round trip tickets in July to attend my Grandsons 2nd birthday allowing ample time to make his party, but our plane got diverted to Great Falls ,MT. We had to wait 6.5 hours for them to send another plane and crew. Needless to say, I missed his party and all they gave us was a sack lunch and a $100.00 ticket voucher. I also called customer care and they were going to look into it and call me back. I still haven't received a call back. This was a very upsetting ordeal."
Pros: "People were nice"
Cons: "Only one bathroom in back of plane."
Pros: "Had to pay extra when booking, but the extra legroom was comfortable."
Cons: "Our expected boarding time of 12:35 turned out to be 1:20 instead and of course our flight was late arriving at MSP. No reason for the delay was given."
Cons: "No food - not even snacks."
Pros: "Pilot let us know what states we were flying over periodically....liked that. FPilot on flight to Seattle did not do that."
Pros: "Scheduling worked great"
Pros: "The treatment was amazing. Awesome employees!"
Cons: "not enough people at boarding desk to answer questions & do upgrades."
Pros: "Very Friendly and courteous."
Pros: "Everything was quick and simple"
Pros: "The plane was bigger which allowed everyone to have more room to get comfy and sleep since it was a red eye flight."
Cons: "Nothing really, it was a god flight, there was just nothing spectacular that stood out good or bad."
Pros: "Boarding went well and so did getting off the plane."
Cons: "Two of the flight attendants that we dealt with at the back of the plane were for rude not only to my husband and I but to our 7 year old child who was seated in a different row."
Pros: "Price of ticket. Friendliness of crew. Check in woman waived my baggage fee. Like using the less crowded Terminal 2 in Minneapolis."
Cons: "Continuous error message when trying to check in for lower baggage fee. No snacks, except those for purchase."
Pros: "Friendly staff."
Cons: "We were not offered free peanuts or anything."
Pros: "It was cramped. No food offered for free."
Cons: "All passenger were boarded on time for take off and then it took an hour to get US Mail into the baggage compartment!!! Strange set of priorities and lack of timing."
Pros: "I like the offer check carry ons for " full" flights at the ticket counter. Crew was fab, pilot gave me NO issues - I was worried as I forgot to pack gum!"
Cons: "Sitting on tarmack for over an hour!"
Cons: "no food choices"
Pros: "I appreciate your boarding process with no "zones". Easy, simple the way it should be! Your seats and rows also appear to have more leg room than other flights - thank you! As Americans keeping getting bigger the extra space is very much appreciated."
Cons: "I wish there were options for cash food purchases"
Pros: "Surly - LiftBridge - Fulton Beers (excellent selection) Great food selection Supporting local businesses, including SunCountry"
Cons: "I wasn't able to board with bags so I had to change flight I paid class upgrade and never received refund"
Cons: "Crowded and hot just like Miami"
Pros: "Everything! Staff and service. I like the Free WiFi also."
Cons: "Everything was perfect"
Cons: "Flight was delayed almost an hour. Being that it doesn't arrive in ABQ until almost midnight, a 52 minute delay means I don't get home until almost 2 in the morning. Seats also seem to be kind of narrow on the 737-800. I'm not a big guy, but I am still bumping shoulders through out the flight."
Cons: "No screens at all for a 5 hour flight. No charging outlets. Terrible flight comfort."
Pros: "Boardered ok"
Cons: "They lost my luggage, crew member was short and impatient with elderly people sitting next to me."
Pros: "Leg room"
Cons: "Plane was late for takeoff and we arrived 30 minutes after scheduled time. They didn’t announce a delay or apologize."
Pros: "Boarding crew in Spokane was friendly and very efficient."
Cons: "There were no snacks - they told us they “ran out” on the previous flight and hadn’t refilled yet."
Cons: "They gate checked everyone's bags starting with group 5."
Cons: "Ramps up to the plane are a challenge for someone with movement problems. They had a mechanical issue that delayed departure for almost an hour for lack of a single screw."
Cons: "Communicating rules such as not going through the business class to loop around to the other aisle of the coach class is definitely acceptable however the tone in communicating this should never sound condescending and patronizing, esp over the PA. Flight staff shld refine her communication skills."
Cons: "The aadvantage app kept crashing so we couldnt watch movies during our overall 8+ hrs travel, on both legs"
Pros: "Crew was very good."
Cons: "Seat 2L Rocked back-and-forth every time person in seat 1L moved. This was a day flight from Chicago to London so I wasn’t sleeping. I could see if you were sleeping and had to deal with all the seat movement it would not be ideal."
Pros: "Crew was very nice and friendly"
Pros: "Good flight and crew"
Pros: "Good crew"
Cons: "Delays and made to check bag"
Pros: "Attentiveness of crew and meeting my needs"
Cons: "More leg room/space and a FREE sandwich. I’ll take one is those."
Pros: "miserable. Flight."
Cons: "No inflight service"
Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
Pros: "Great classical music selection, great entertainment program. Unfortunately, not working for all, system was re booted but didn't work for all but for me"
Cons: "The special meal I requested was not available"
Pros: "I had enough legroom. Airplane arrived a bit early to destination."
Cons: "I did not find out until I looked at the boarding pass that our flight time was changed. We had to miss a family function to go to the airport sooner than expected."
Cons: "Entirely too crowded."
Pros: "On time! That pretty much says it all. I think American did a great job at everything they had control of."
Cons: "Having connecting flights that seem like they are miles apart. I’m sure there is a good reason for this but it is annoying to have to change concourses at these huge airports."
Pros: "Standard AA domestic flight. Once we were boarded and underway, things were fine. Crew was friendly, the aircraft was cleaned on the turn from the prior flight, and we didn't sit on the tarmac too long when arriving at DFW. Normal operations for AA domestic."
Cons: "Unfortunately, normal operations for AA domestic means boarding 20-30 minutes late, which delayed the arrival a bit. In general, AA could provide more accurate updates and boarding information for their flights. For example, if the inbound aircraft arrives at the time my flight should be boarding, I want to see an updated departure time, rather than maintaining the "on time" status right up until five minutes before the new boarding time. Generally it takes 25-30 minutes to turn the plane for the next outbound flight."
Cons: "American Airlines has terrible customer service. We were unable to board our flight at the Philadelphia airport because when we arrived (almost 2 hours before our flight) the ticket counter was already closed for the evening. No one from American Airlines could help us. We were left stranded at the ticket counter until it reopened at 3:15 am. We are very disappointed and disgusted with the poor service we received from American Airlines. After hearing multiple horror stories from others, it is safe to say we will never fly that airline again."
Pros: "The flight crew was very pleasant."
Cons: "The flight was delayed and when we arrived to the destination we were unable to land and the pilot made a brisk turn then the landing was rough. We also fad to wait about 45 minutes before we parked at the gate. I suppose the bad weather was to blame but it was very uncomfortable and would have appreciated better communication from the flight crew."
Pros: "Good movie choices"
Cons: "Very long flight"
Pros: "Great service."
Pros: "Helpful crew - courteous in their attitude towards customers and helped tight connections get out of quickly from the rear of the plane. Smile was on for each interaction."
Cons: "Flight was delayed by 50+ mins. The exit row announcement was made twice asking customers to acknowledge verbally which was probably a communication faux pas."
Pros: "Nice people"
Cons: "Read above."
Pros: "On this flight back to Arizona they arrayed mutt husband and I together, unlike on our way to Spokane. That was much better. We had more leg room this time."
Cons: "The seats are hard, fine for young people, but difficult for older people with arthritis and Auto immune diseases, such as fibromyalgia."
Cons: "Took off late and arrived late. Took15 minutes to taxi to gate"
Pros: "Courteous professional staff!"
Cons: "I couldn't imagine a smaller space for traveling - rediculously small!"
Cons: "there was screens but no movies or anything"
Pros: "Very hard landing."
Cons: "Your pretzels are terrible"
Pros: "Flight attendants were wonderful and very accommodating. They were pleasant, nice to talk to, and attentive to all passengers. Special assist personal were polite, pleasant and extremely helpful."
Cons: "I did not understand if I booked with British Airways why my return flight was through American Airlines. I requested special accommodations with extra leg room as a result of recent knee surgery. My seat location was in row 34, the back of the cabin. Not as pleasant. Too far to walk leg room uncomfortable at times during the 8 hour flight."
Cons: "No problems."
Pros: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Cons: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Pros: "Customer service people were nice."
Cons: "American Airlines broke my carry on luggage handle and was told that I couldn’t claim it even though I was told that I had to check it in. Airplane was cramped, felt really uncomfortable"
Pros: "The location of the seat with "leg room" was next to the bathroom."
Cons: "The location of the upgraded seat with "leg room" was only half way open to leg room due to the exit door inconvenience"
Pros: "we left on time and landed early. staff was friendly and kind."
Pros: "Excellent entertainment system, comfortable seating, decent refreshment service for such a short trip."
Cons: "The flight didn't board until an hour and a half after the original scheduled time, and despite boarding quickly, we didn't take off for even longer. Because of the long wait, it would have been nice to have been offered a snack in addition to the beverage that was served during the flight."
Pros: "Everything was on time and luggage arrived at my final destination"
Cons: "Free wifi would be amazing :)"
Pros: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "Will never fly American again"
Cons: "Very hard seat"
Pros: "The quality of aircraft"
Cons: "The service lacked any sort of empathy. The crew on this flight especially the African American lady, I think are in the wrong profession. Didn't care at all. Seemed miserable."
Cons: "After so much money given to private airlines from the government to mitigate their loses during the pandemic, they are still packing their planes back to back. It should be a law to forbid more than two passenger per sit row leaving the middle seat empty, unless they're in the same reservation."
Cons: "A safe, quiet set of flights. Nothing really unusual, which is a good thing. US airlines suck badly in cuisine and this trip reinforcedji"
Pros: "Was able to get on another flight"
Cons: "If they could have held the flight for 15 minutes, I would have made it. My flight from Spokane was late. Now I had to pay another $250 just for a crappy room for the night."
Cons: "Leave on time. Friendlier and helpful service"
Pros: "3 seats to stretch out and sleep"
Cons: "4 seats to stretch out"
Pros: "I watched a good movie."
Cons: "The plane seemed old. Food was pretty lousy. Hummus was dry, crackers were stale."
Cons: "Best Fly"
Cons: "Direct flight"
Pros: "Ease of finding gate"
Cons: "There were several cases of couple who purchased tickets together were separated on the plane & no one knew why they were arranged that way. No solution offered at counter."
Pros: "Service was amazing!"
Cons: "A smile from the flight attendant and something other than pretzels in first class."
Pros: "The overnight flight made it easy to sleep most of the way."
Cons: "I didn't like getting woken up in the middle of the night to eat a sandwich. The bathroom was not stocked well with paper towels, so there was no way to dry my hands after washing them. I also don't know how to order gluten-free meals before the flight."
Pros: "Flight crew was professional and friendly."
Cons: "Tiny dirty old smelly plane. Freezing cold. No blankets. Flight was also an hour late. No food."
Pros: "Safe travel"
Cons: "Cramped and warm"
Cons: "We had to wait for a crew member but we weren’t too late."
Cons: "Need addl gate capacity at sfo including non-jetway options when other better options are unavailable."
Cons: "Never made it. Stuck in Denver."
Pros: "Relatively comfortable seat, decent entertainment and nice crew."
Cons: "50 minutes on the tarmac in Newark waiting for the gate."
Pros: "The flight left on time as scheduled."
Cons: "Prior to boarding United announced it would be a full flight so they offered to check our bags for free. The United employee seemed put off when we let her know my wife & I wanted to check out two carry on bags. After my wife had her bag checked the United Employee looked at me & said “let me have it” while pointing at my right side that was holding my back pack & ticket. I misunderstood because I replied “I am not checking my backpack, only my suitcase.” The United employee said “no, your ticket” which caused an awkward silence of confusion & everyone surrounding us to look at me like I had said something wrong when in fact it was then United employee that was unclear with her words. I handed her my ticket & the other United employee proceeded to tag my wife’s suitcase but not mine looking at me like I was crazy for offering mine up. Out of further embarrassment & frustration I ended up carrying my suitcase on the plane. The seats on the plane felt like I was sitting against a piece of plywood. If I could give comfort zero stars I would. Terrible customer service & terrible comfort."
Cons: "Flight was late. Missed the connection even though it was the same airline. Offered no alternatives other than a flight for the following day."
Pros: "Was comfortable and attendant gave me a seat closer to exit door so I could get off the plane quicker."
Cons: "Was delayed 45 minutes and by the time we landed and taxiied I had only 10 minutes to make it to my other flight for boarding. Barely made it."
Cons: "Legroom on both flights was the least I've ever had on any plane."
Pros: "People were courteous as expected but as usual the 1st class took precedence. Big deal they pay extra for what, not to eat 1 ounce snack foods and cans of soda."
Cons: "The room and the food was horrible. Seems like every time I take a flight people get stuffed into planes like sardines. Also the food selection was nonexistent. There was not enough qty for each person on the flight and the food choices are subpar and very expensive. If u ask me with the exorbant cost of flight to include now the cost to bring luggage is horrible. What happened to the days when airlines actually cared for their customers. I guess those days are long gone. I have been in he military over 17 years and not once have I received a courtesy upgrade to 1st class and I have flew over the world. Guess it's all about the money. And have to pay for entertainment....go figure and why isn't there outlets on every seta in every row. Is that too much to ask!"
Pros: "I liked the comfort of the eats, the roominess of the seats even when fully occupied (3) and the friendliness and efficiency of the staff in the cabin."
Cons: "the tiny restroom, water on the floor and size of the waste paper basket."
Pros: "The price was right! For a one way ticket in the summer I can't complain."
Cons: "Flight was delayed which was fine because it wasn't their fault. However, they cram waaaaay too many seats into the planes. A small turboprop has more space!"
Pros: "The app, United airlines, the whole experience."
Pros: "The flight seemed a little more steady and more drinks were offered."
Cons: "The flight from Chicago to Fairbanks was a little better, but when it came time for me to use the restroom, the flight attendant was quite rude. I explained I had been waiting for the past 2 hours but she didn't seem to care. The seats were terribly uncomfortable."
Pros: "Got across country in a few hrs instead of driving for a few days."
Cons: "United' economy seats are terribly uncomfortable. Wouldn't even label the cracker and coke as "food". Having to pay an extra $8 to watch TV is ludicrous."
Pros: "The time getting there on time or early"
Pros: "Left early...arrived early"
Pros: "It was a jet"
Cons: "But the captain was missing for over an hour"
Cons: "Not enough personnel at check-in area generates long waiting timenifnyoubneednassistance."
Pros: "Unforeseen delay was well managed by United!"
Cons: "We were delayed almost 2 hours. Sick of it every time I fly. Get it together. I missed my ride and had a 6 hour wait for a bus. Ridiculous!"
Pros: "The price was excellent considering it was a last minute purchase"
Cons: "There could be courtesy boarding for military members."
Pros: "You will refund for missed flights, everything was good"
Cons: "Well considering I am still in Houston, the plane left late and I was in the last row and I it took 10+ minutes to deplane, I missed my connection to Corpus Christie!!! The schedule between planes is way to tight!! I am very unhappy and too old to be running to catch my connecting flight. I will never make reservations that the airline or kayak do not consider time needed to change terminals etched"
Pros: "Nothing because they didn't allow us to board the flight because there was 20mins left til the plane departed. Also the tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Cons: "They didn't allow us tothe tickets were bought with 24hrs and they didn't refund or give us a flight credit."
Cons: "Our seats were Infront of the emergency exit, couldn't relax. I'm 6'6" , so the incline if the back isn't comfortable and we couldn't recline. We had asked switching seats on our flight to Spokane because we were given the same seats. The airline told us seats were chosen at random and they couldn't control them so we had 4 legs of our two flights stuck in no reveling seats. I was very disappointed."
Pros: "Wonderful experience the entire way! I did fly first class as I've decided if I have to fly all the way across country I want to be very comfortable, and I was! Thank you United!"
Pros: "The service was food"
Cons: "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
Pros: "On time. Boarded smoothly. Pleasant crew. Snacks and beverage included. No cost to check bag."
Cons: "Seat was uncomfortable."
Pros: "All of this trip went well, all on time, great service, no worries!"
Cons: "I was flying from Pittsburgh to Chicago to Fairbanks. My flight from Pittsburgh was delayed. My connecting flight from Chicago to Fairbanks was in the very next gate. But as I exited my first flight, my connecting flight pulled away from the gate. I was extremely disappointed."
Pros: "Flight attendants were pleasant and helpful."
Cons: "Seats seemed cramped, drinks took forever to get. Plane seemed a little worn out and dingy."
Pros: "I will never fly with united again"
Cons: "One plane got delayed so I missed the other plane and have a 12-hour layover"
Pros: "Has aisle seat so I could stretch one leg."
Cons: "Was crammed in the back with not enough knee room. I'm not overweight, (5'11", 200 lbs) people (including flight attendant kept banging into me as they went past. 1 flight attendant (middle-aged man) obnoxious. Lots of empty seats in the "economy plus" section, once flight was in motion...attendant refused to let anyone move. United obviously shortened up the leg room and space towards the back of the plane to make room for "economy plus" then just left those seats empty when passengers refused to pay the additional $170 (what obnoxious flight attendant said) to sit there. I will look for other carriers..."
Pros: "In flight service was nice. Attendants on plane tried to be helpful"
Cons: "Traveled with small children, could not get seats together. Made the journey rough."
Cons: "On a flight as long as this one was it should have included FREE use of the movies, TV shows, the entertainment feature ."
Pros: "I liked that it got me to my destination"
Cons: "No entertainment, really uncomfortable, arm rest don't go up, planes are not cleaned from previous passengers, flight attendants hardly smile and don't interact as much as other airlines, delayed flights every time I fly with United."
Airlines flying from Washington to Fairbanks have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Fairbanks
Masks required on board, masks provided on flights from Washington to Fairbanks
Social distancing seating
Middle seats unavailable to book on flights from Washington to Fairbanks
Testing for antibodies, testing for symptoms for flights from Washington to Fairbanks
Waiving of change fees. Search flexible flights from Washington to Fairbanks