Pros: "Crew were very attentive and hospitable to the crew. I have been flying ASIANA many times and enjoy the flight as well."
Cons: "The plane’s electrical system was not working and we sat on the plane for over an hour with no A-C. Several solutions that were tried were also broken and we were told that the plane itself need to have additional electricity to start the plane for the past 4 days! Unacceptable on a usual A+ airlin"
Pros: "I love the new plane interiors and love how you wrote about the features in the in-flight magazine. I’m a designer and it was so nice to read about why you developed those features. Love the lighting. Bravo!"
Pros: "The people at the service desk and customer service on the phone were very nice"
Cons: "Not loose my luggage. I was forced to switch flights to LA in order to catch a flight to Sydney. My bags came 3 days after I had to buy all new sets of clothes and toiletries because I went on a sailing trip for 5 days. My bag finally arrived and now I have too many clothes and an extra bag."
Cons: "Start serving people early and the plane smell musky"
Pros: "Everything"
Cons: "My cabin bag has been misplaced and I siding receive the same."
Pros: "Boarding was smooth. The crew was very pleasant and helpful. The nourishment was very good."
Cons: "Entertainment was wifi based. No live TV which Virgin America used to offer."
Pros: "Got in a bit early!"
Cons: "Nothing"
Pros: "Early boarding"
Cons: "Plane was late no food, no blankets and screwed up checking my bags to Bangkok."
Pros: "View out window. Legroom was good."
Cons: "Cattle car crowded, sold out flight. I usually drive or ride motorcycle to travel. I’m a man, not livestock. I need space around me."
Pros: "Interior layout was pretty cool. Like the class divider and first class seats (even though I didn't sit in them). Pre-flight briefing was entertaining and funny. Gave me the whole can of Sprite!"
Cons: "Nothing truly negative to say."
Pros: "Having very comfortable seats"
Pros: "The free movies."
Cons: "Flight boarded late and left late."
Cons: "Waiting for a gate to deboard for almost an hour- poor service!"
Cons: "unfortunately I had a middle seat and the man sitting next to me was too large he was constantly in my space with his body, his arms resting on my chest it was a very uncomfortable flight."
Cons: "The Christmas music played on the plane while sitting at the gate was awful. I felt like I was in a torture chamber being subjected to disorienting noise. Actual flight was totally fine."
Pros: "In flight entertainment options. TV, Movies & Music. Great selection...and its free!"
Cons: "Boarding was long and arduous. But I believe this to be the case with most airlines."
Pros: "Great experience."
Pros: "The crew's friendliness and professionalism."
Cons: "The boarding process was not as smooth as we were used to."
Pros: "Even though my flight was only 1.5 hours, the airline gave us access to free entertainment using their Wi-Fi, and they gave us a mini snack box with three tasty items. The seats were comfortable as well and each seat was equipped with a port to charge your cellphone or laptop, which I found very handy & considerate. It was a pleasant experience."
Pros: "The people I sat with made for great company."
Cons: "Flight was changed, so my premium seat was canceled. Luggage was delayed significantly. No technology availability."
Pros: "Nothing"
Cons: "I felt like cattle flying on flight 308 sea-sf. Obese intoxicated guy taking up 1/2 my middle seat that I paid $200 for. Pilot said we were 16 on take off line. I think he is being sarcastic - I hope he is. Not a pleasant experience at all. 34 min late & no wifi. 30 min to get to gate. BS"
Pros: "Always reliable. The updates on my emails and phones are fantastic. Alaska always exceeds my expectations. Proud that they are from my hometown. Seattle."
Cons: "Nothing."
Cons: "Delayed both ways"
Pros: "Alright, just a normal flight"
Cons: "Issue with first plane meant 20 passengers bumped to later flight. I volunteered and that flight was delayed upon arrival. :/"
Pros: "Alaska is the best."
Pros: "nice free cookies"
Cons: "late departure, late arrival, and then we sat motionless on the tarmac for 20 minutes for our gate to be ready"
Cons: "Plane was delayed taking off because they waited for connecting passengers. Plane was delayed deplaning because a ground crew was not ready. I missed my BART connection and had to pay $50.00 for an Uber. Extremely displeased."
Cons: "Why board us and then deplane us. Surely they knew this was a problem. Friends flying other airlines didn't have to board and deplane when delayed due to SFO runway maintenance. I am sure the airlines all knew about the construction and should have altered their flights rather than inconveniencing the passengers at the last minute."
Pros: "I used the call button for the first time because I had ignored the drink service and desperately needed coffee. The flight attendant came back with a smile and got me some of the best coffee I could've asked for."
Pros: "See above."
Cons: "Survey should have a "not applicable" category. I did not have food or entertainment so can't rate my experience on those areas."
Pros: "Brian of the brand new air plane's staff was very friendly and attentive. The plane had that great "new plane" smell ... mmm! :)"
Cons: "Well, it's always difficult when one has to change terminals and the plane is delayed. It's even harder for those of us with mobility issues. I use a knee scooter and I was in a lot of pain by the time we finally boarded. The crew seemed just a bit confused as to what was going to happen to my scooter, although it worked out just fine. I couldn't get the in-flight wifi to work either of my two devices, nor could my seat mate. :( We were served food very late in the fight -- I had about 15 minutes to eat before the seat tray had to be put up. But worst, my flight home has been cancelled and rescheduled for a much later flight. As mobility device user, I'm limited on who can pick me up and when. This means an over two hour wait for my pick up person, which is very hard on a one-legged person. I asked Alaska if they would be willing to waive the fee for a different flight when I can get a prompt pick up person with room for my mobility device. They said they would not. I'm a little surprised, as Alaska claims to be ADA and military friendly. I'm not sure I'll fly Alaska again."
Pros: "Everything"
Cons: "Nothung"
Pros: "Everything was great, smooth landing and take off."
Cons: "As usual, the seats are small, don't recline much. Paying for wifi on a flight is antiquated. First class and coach separation is antiquated."
Pros: "Friendly service."
Cons: "Had to wait 20 minutes on Tarmac because another plane was parked at the gate we needed to use."
Cons: "Of the 4 my flights between SFO and SEA in the last 3 weeks exactly none departed on time."
Pros: "It's kind of fun to ride in the small planes even though they are less comfortable."
Cons: "I didn't know that carryon suitcases wouldn't fit inside the plane. If this was mentioned somewhere in my ticket paperwork, I missed it. I would have prepared my toiletries better if I had known in advance."
Cons: "All alaskan airline flights were delayed which in time created a last minute gate change for me. Because of the gate change, I was forced to take an underground train to make in in time while switching gates. Overall just should have been more efficient in every manner."
Cons: "It got delayed and they didn't tell us until we got here."
Pros: "The pilot was super cheeky, he said "we hope you pay attention to the emergency announcements or at least pretend to, out of respect to the flight attendants." :) Loved the friendly and cheerful atmosphere the staff creates."
Pros: "Alaska was fantastic through this nightmare of a trip. They went above and beyond to try and help get us ticketed, bags retrieved when our connecting flight on a different airline was suddenly changed... to 2hrs earlier. Flight itself was great. No issues. No delays. Infact we landed 20mins earlier than expected."
Pros: "legroom, outlets"
Cons: "in flight entertainment,"
Pros: "The crew was very friendly!"
Pros: "Flight was delayed. Alaska Air allowed us to fly on an earlier flight. No hassle!"
Pros: "Boarding was very clear, some airports you can't hear what group they are calling to board. In addition they had a screen to show which group was boarding which was very helpful. The staff was nice, no issues."
Pros: "I like the ease with witch the pilots took off and landed, very, very smooth. I would definitely consider Alaska next trip I take."
Cons: "What I didn't like was how they boarded the plain. I understand the logic of boarding back to front but not enough organization at that gate. Too many people bunched up because the rows were not called appropriately. May I suggest that after the first class, children and assisted folks get in the plain that they call passengers by sections, for example: the last 10 rows first, then the next 10 and so on. so everyone is not just blocking the front part of the gate. So it will be more orderly and quickly to board. Not enough was said over the loud speaker about how people should be boarding, as most other airlines board front to back first and that's my 2 cents. thank you."
Pros: "The seats were pretty comfortable."
Cons: "It would be nice if the flight attendant was a bit more friendly. Smile works."
Pros: "Free on board WiFi and a very clean plan... JetBlue you are the best"
Cons: "The seats were awful and uncomfortable. Payed 100 dollars extra for even more leg room and barely had any. Such an old plane for such a long flight. The seats in the first row barely fit a female with hips. The in-flight entertainment was staticky and you could barely see the TVs. Overall, one of the worst flights I have taken on JetBlue."
Pros: "lie-flat seats at sensible price"
Cons: "?"
Pros: "Nice crew, nice plane"
Pros: "Complimentary snacks and drinks."
Cons: "Broken seat back, broken tray table, audio input didn't work."
Cons: "Newer plane with less issues. Wasn’t comfortable at all and should be cleaner."
Pros: "Cleo, our fly attendees made us feel right at home!"
Pros: "Comfort, snacks, and entertainment"
Cons: "More flights out of Albuquerque"
Pros: "seat comfortable"
Cons: "food"
Pros: "Jet Blue just seems to go the extra mile. Everything seems just a click nicer than American and United."
Cons: "Nothing in particular. The crew made it as pleasant an experience as possible."
Cons: "Boarding took a long time. We were waiting in the tunnel for longer than usual."
Cons: "Boarding was chaotic. Food fees should be included into ticket price ("free"). Food quality should also be improved."
Pros: "Crew was friendly. Food was good, especially the beef at dinner"
Cons: "Breakfast omelette was rubbery and really not good. Layover was way too long (4h). Not looking forward to my 11h layover on the way back, but at least JFK is a nice airport and I have lounge access through one of my credit cards"
Pros: "It's so sad that passengers cannot be offered even water to drink."
Cons: "Nothing to drink. But I really appreciate the spacious leg room."
Pros: "Everything was smooth, great service, friendly staff and captain. Arrived ahead of time. Free Wifi. Great inflight entertainment."
Cons: "Got to the gate one minute late and wouldn’t let me on"
Pros: "You can always count on JetBlue for good snacks and free WiFi."
Cons: "But the snacks and free WiFi is not enough to payback the delayed departure experience. Just a week prior, my JetBlue flight was scheduled on time and then three things delayed thre flight for three hours right before we took off and now this! I was told it was due to needing to replace a crew member from another delayed flight. How can that affect so many people? The seat was also super uncomfortable and the back of the cushion was rolling forward, which made it hard to sit for that long. we also didn’t have a gate when we landed so that added on an extra 30minutes. Really disappointed."
Pros: "The flight was very smooth and the staff was very nice."
Cons: "The wifi did not work at all and my TV did not work so I had to listen to my music the entire trip."
Pros: "The flight was good. My credit card/wallet... leather brown.... was lost after going through security in seattle and has not been found"
Cons: "Being rushed after being searched. The fact that no one assisted as was requested for a non medical assist."
Pros: "We got in ahead of schedule."
Cons: "The staff seemed tired and overworked. I got hit in the head by a flight attendant with the snack tray. An accident but still. Once we landed and we’re at the gate it took almost 40 min to get off the plane. That was ridiculous. Then after the long walk to baggage, luggage was still not there. Again we waited. Too much waiting after a long flight. I fly to NYC all the time and I’m usually in the city one hour after I land and it took 2 hours 15 min to get to Queens. Usually I have great flights with JetBlue. Last night was not the case. You get a C."
Cons: "Got to airport an hour ahead, and then hit an unreal TSA wall. It's freaking heartbreaking the way we've all embraced ridiculous Security Theater (oh, yeah, sure--take off my shoes? Of course.) and that airports don't spend the moments it would take implement a protocol to systematically shepherd passengers through *appropriate* levels of screening based on variables such as departure times and past record. Aw, but that'd be too complicated. So screw us, one and all."
Pros: "Friendly and helpful crew"
Cons: "Our plane was delayed on the ground in the outgoing airport due to unspecified mechanical issues. No explanation given. No final apology. At the end of the flight one girl had to catch a connecting flight. She should have been immediately moved to the front to exit the plane but JetBlue didn't make the announcement until everyone was in the aisle."
Pros: "More leg space than other airlines even without doing the “even more leg space” option. Comfortable coach seats. All the entertainment features worked and worked well. Ample snacks and drinks."
Cons: "Some crew seemed like they had an edge. Passenger with aisle seat kept hitting my console buttons and screwing up the volume on my screen by leaning on my arm rest. Boarding was chaotic."
Cons: "My flight out of Seattle was delayed because of storms in NYC. Thus, when I did get there the LATAM flight to Lima had left. I had to purchase another ticket from Avianca since there was NO oNE at the LATAM desks. I,d like my money back."
Pros: "Non stop flight"
Cons: "Loudest airplane I've ever flown on! All though there is excellent leg room the seats were the most uncomfortable!!!!"
Pros: "Plane was on time"
Cons: "Ear jack to TV was broken, TV's were dated, I mean very dated. No in flight movies.6 hours of staring at the back of a seat."
Cons: "The evening flight will give you earplugs and eye patches. Very sweet。"
Cons: "crew very unfriemdly"
Pros: "Service"
Cons: "That you can't turn off the movie"
Pros: "Crew was very hospitable"
Cons: "The headphone jack wasn’t working properly, sound was muffled and fuzzy. Couldn’t enjoy any entertainment provided. The flight was full so I couldn’t ask for another seat either."
Pros: "The crew seemed capable and came around a couple times with water. We arrived safe and sound as one would hope for, if an hour or so later than scheduled. Seats seemed roomier than most standard economy/coach (probably due to it being an older model). Though I didn’t partake they seemed to offer more complimentary snack options than other airlines."
Cons: "The airplane cabin had a strong urine odor that endured throughout the red-eye flight, the air temperature had to have been at least 75 degrees, probably 80 which was a bit stifling. No usb/power at the seat which would be preferable/should be standard by now for a coast-to-coast flight. Seat didn’t recline which isn’t the end of the world but a bit of a bummer. My headphones didn’t work with the little screen at my seat but it’s ok because based on my neighbor’s screen it was just a rotating lineup of Jet Blue commercials/fake tv shows that I can easily pass on."
Pros: "Free in-flight WiFi service for all travelers on the plane. Many onboard entertainment choices available using individual LCD screen display. Many selections of in-flight meals and beverages available for purchase during your flight. Online seat selection and online check-in were fast and efficient. Additional perks for travelers available online."
Cons: "There was no food included in my flight."
Pros: "Attendants were friendly and customer service focused the entire flight. Good leg room for a 6 foot one inch male."
Cons: "Seats a little firm."
Pros: "Great crew, entertainment choices and smooth flight."
Pros: "Comfy seats, quick boarding"
Cons: "The entertainment touchscreen didn't work well, kept acting as if i had pressed things when I didn't"
Pros: "Seats were comfy."
Cons: "No coffee. Snacks were smashed."
Pros: "Low fares. On time departures and arrivals."
Cons: "Americans today travel with hand luggage and duffels which should be in the hold as ticketed baggage. This practise delays boarding, delays disembarkation, makes the aircraft top heavy in takeoff and landing and creates 'pop open and drop' type accidents. Nothing larger than a purse should be allowed as hand carry."
Pros: "I liked my face mask. overnight flight"
Cons: "I don't think there is the option to turn off the TV"
Pros: "The check in line was a little long, but moved quickly. Then the unthinkable happened and we got wind of our friend passing just as we got to the front. The woman working at the counter felt so bad for us that she actually moved us into our own row so that we could have the space to grieve. We were also traveling with a dog so that in itself was so kind and accommodating."
Pros: "Crew members were nice and professional."
Cons: "The ambient lighting used throughout the cabin was too bright and stimulating to let me fall asleep in an overnight flight, should have been dimmed more or turned off. The seats did not help the comfort levels either, should have been able to recline a tad bid more. The carry-on-bag situation is getting out of control, you should crack down on people who bring too many bags or oversized bags that should be checked in instead."
Pros: "We landed safely."
Cons: "It was freezing. We boarded 1 1/2 hours late. The stewards were a bit short and not very patient. I saw people being allowed to board with way more bags than you said were permitted and some of the on plane bags were so huge that the front people had to check their bags at the last minute. Boarding was slow as it was clear that the stuff was not fitting in the overhead compartments. What happened to dimensions of bag restrictions? It is frustrating to the people that abide by the rules to see them so flagrantly ignored."
Pros: "The boarding process was good. Other airlines should adopt the 'boarding from the back of the plane to the front' process."
Cons: "But everything else about the flight was not great. The crew was slow (though they were polite and friendly). Movie and TV show selections were not bad, but the sound quality was so terrible that it was impossible to hear the movie."
Pros: "My experience was definitely improved because I happened to be traveling with my elderly mother, who needed wheelchair assistance. Thanks to her, we boarded early and had aisle seats near the front."
Cons: "My tray table was broken. I'm tired of the same unimaginative snack choices."
Very efficient and effective. Fight crew and captain did a good job given the weather delays and turbulence…
Pros: "Crew was super amazing and friendly! Very good service also!"
Cons: "No seat back entertainment.."
Pros: "Crew was very friendly and took good care of the passengers"
Pros: "Price is ok"
Cons: "Delays of three hours are very bad"
Cons: "It was fabulous as always! Thank you. I love Delta!"
Cons: "Crew was unfriendly and flight was 2hrs delayed"
Pros: "Free movies and drinks"
Cons: "Seats are uncomfortable as hell"
Pros: "Flight was comfortable and smooth all the way"
Cons: "Tastier food options"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Cons: "Better food offerings"
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Pros: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Cons: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."
Pros: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Cons: "N/A"
Pros: "Nothing"
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Pros: "Never made the connecting flight."
Cons: "We paid for comfort plus but the seats were no different than main cabin. Comfort plus experience on other legs was much better."
Pros: "It was a nice flight. No troubles"
Cons: "Nothing"
Cons: "THE FLIGHT WAS 5 HOURS LATE"
Pros: "Awesome prompt and courteous service."
Cons: "Nothing"
Pros: "Super friendly staf, big enough seat, good enough food, enough room for luggage."
Cons: "Seat was smaller than EVA and food not quite as good."
Pros: "Entertainment, food, comfort"
Cons: "Slow boarding/alighting, entertainment system was too sluggish"
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Pros: "Overall service was great."
Cons: "Flight was delayed 5 hours."
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Cons: "Kayak a howed my gate as something that didn’t exist at the terminal. I went to a kayak help desk to have a ticket printed that showed my TSA precheck because it wasn’t showing on my mobile ticket, and no one was there to help. I waisted for 10 mins. It then took me nearly 2 hours to get through security. I asked if I could get through quicker and was told I could not, despite it being passed my boarding time. I then ran to my gate where I waited for another 10 mins (no one was there, again) and then an employee came out and said they couldn’t let anyone board once the door was shut. He then directed me to the delta help desk (there was at least 20 people behind me who missed their flight). I then had to pay an additional $75 to get a later flight. The whole experience was awful and I’m disappointed with Kayak and the gate confusion, but mostly Delta and the lack of customer service."
Pros: "Crew"
Cons: "Food, cramped seating."
Pros: "Great flight attendants and crew, 30 min early!!"
Cons: "Nothing"
Cons: "Crew did not offer me/ another passenger the complimentary drink/ snack. And made a face when I asked for a drink later."
Pros: "Snacks that include a dairy free option like the kind granola bar"
Cons: "We were delayed like crazy."
Pros: "Friendly staff"
Cons: "Napkins stuffed in the overhead to fix presumably the rattles."
Cons: "13hr delay!!!!!!!!!!"
Pros: "absolutely nothing"
Cons: "The crew! So slow! Not helpful with your questions/request and the attitude! What on earth! Awful customer service!"
Pros: "Nothing"
Cons: "Multilpe delays"
Pros: "Amenities, service, and punctuation of flight"
Pros: "Over an hour late wth!!!"
Cons: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Pros: "Great service, very comfortable."
Cons: "Delayed for an hour and fifteen minutes"
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Cons: "The tsa is worthless"
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Cons: "Delays could have been communicated better. My overhead light wasn’t functional."
Pros: "The crew was great!"
Cons: "I had to take a bus from my gate to the plane from the new D21-26 gates."
Pros: "Boarding was a breeze. The staff was friendly and fast. The seats were comfortable (although, I am 5’2”)."
Cons: "I can’t complain this time around!"
Cons: "While the cart was parked next to me the flight attendant dropped a can of soda which splattered on my jacket, shirt, pants, feet and shoes - needless to say, I wasn't happy to be wearing soda for the next 10 hours. While she did apologize, their just wasn't any heart, concern or follow-up on it. No steps to give me water or napkins to clean myself up. Very disappointing."
Cons: "Both flights to and from MSP were 2 hours late taking off. To make matters worse, we boarded on time and had to sit in the plane on the tarmac for two hours. There were no services (drinks, snacks etc.) provided during these two hours while we sat on the tarmac. The explanation on my second flight was that they were waiting for paper work and the bags to be loaded. It definitely doesn't take two hours to load bags and finish paperwork! I will not be flying Sun Country again."
Pros: "Price"
Cons: "30 minutes late, that time was spent sitting in my uncomfortable seat onboard at the origin airport. No free snack and one drink - discount airline norm anymore. Oddly very hot on the plane despite the normal vents."
Pros: "Nice Staff"
Cons: "They charge for everything the planes are a bit outdated, boarding is backwards they load middle bank then front very weird."
Pros: "Every thing. Speedy check in. No hassle boarding."
Cons: "Nothing."
Pros: "Friendly professional crew. Quick boarding. I did not have any food or entertainment.we"
Cons: "We had to wait for fuel, but that couldn't be helped."
Pros: "Seats were ok."
Cons: "The boarding process was much slower than expected then when we were seated, the plane was uncomfortably warm. With our vents open in full, we were bordering on sweating the majority of the flight. It was unpleasant."
Pros: "Sun country people honestly seem to like their jobs and their customers. It shows in their work. I hope they can continue to make enough money being nice."
Pros: "Cheap fare"
Cons: "They lost both our bags No leg room or space in coach Poor food options"
Pros: "The crew was friendly and boarding was quick, seats were comfortable and plane was clean"
Cons: "No snacks included, bags of pop chips was $3. No entertainment on the plane (I ended up just sleeping anyway). They didn't have space for everyone's carry on and asked for volunteers to check their bags but didn't enforce any rules for people who had 3+ carry on items"
Pros: "Sun country able get my family on next flight out only 2.5 hours later at no charge!"
Cons: "Missed boarding by 11 minutes do to traffic on I5 needed to be there 45 minutes before takeoff"
Pros: "So comfortable and clean!"
Pros: "More friendly cabin crew a must for sustaining the airlines business.!!!"
Cons: "The toilets needs to be cleaned at more freqfrequency."
Pros: "Flight was on time and I had a seat. I got to my destination safely and had a restroom available and food for purchase. It's exactly what I signed up for."
Cons: "Seat space was smaller than most airlines when the person in front of me reclined."
Cons: "My fight was excellent no food thought"
Cons: "No complaints about the actual flight, but the check-in system needs work. Even though I checked-in at exactly 24 hrs ahead of time, almost all of the seats were booked and I had to pay extra to be able to have two seats together."
Pros: "The pilot came out and said hello to everyone before the flight."
Cons: "Domestic flights charge for food."
Cons: "The flight attendants were pushy and rude. There are no charging plugging in between seats and the seat s aren't very uncomfortable."
Cons: "Not only do they not have a mobile app, but their website was malfunctioning so I couldn't check-in online. At the SEA airport they didn't have a self-service kiosk, so we had to wait in line. Modernize!"
Pros: "Price was the lowest air fare at the time"
Cons: "Old plane, no USB or outlets for charging devices,"
Pros: "Crew kept passengers informed about delays and why they were happening."
Cons: "Weather delayed flight by 2 1/2 hours."
Pros: "The Landing was smooth. The flight path seemed to run just south of the Missouri River though Montana."
Cons: "When I asked he pilot whether we flew along just south of the Missouri RIver, he said, we crossed it. Well of course we crossed it, but that would have been when it turned south in North Dakota. I would like the flight path to be made available to the passengers. It is very frustrating to me to not have any clear understanding of what the landscape features are that I am seeing out the window, and where I am in relation to the earth's suface."
Pros: "Direct flight is always great. Exit row seats with more leg room is nice. My knee doesn't hurt when I can stretch out my leg."
Cons: "No complimentary snacks. No entertainment options."
Pros: "Was pleasantly surprised at the service and professional attitude of the flight attendants!"
Pros: "Can't really complain re: a direct flight for less than other airlines charge for a flight with layovers. Large, comfortable plane with good food. $25 for an exit row seat was worthwhile as I had 4 rows(!) to myself. Flight attendants were great."
Cons: "No in-flight entertainment. When I chose my seat online, I was made to believe it was basically a full flight (only ~3 seats were available and they were all middle seats) so I spent $25 on an exit row seat. Once we boarded, it became apparent that there were a TON of open seats and I would have been able to get an aisle. Kind of sketchy for them to misrepresent the seating like that."
Pros: "Most aspects of the experience were without flaw for mishap. The entire flight was comfortable. Boarding was easy and we were not nickled and dimed throughout the trip. The luggage accommodations were reasonable and transparent."
Cons: "The flight was delayed almost an hour. Baggage service at JFK was not good."
Pros: "Had to pay extra when booking, but the extra legroom was comfortable."
Cons: "Our expected boarding time of 12:35 turned out to be 1:20 instead and of course our flight was late arriving at MSP. No reason for the delay was given."
Pros: "Service was good. Short flight. Ticketing and other agents were very nice."
Cons: "Plane was small tight seats."
Pros: "The flight was delayed but the crew at the gate in Seattle was wonderful. The young ladies were professional and very sweet."
Cons: "My departing flight was delayed 1.5 hours and my return flight was delayed approximately 2.5 hours. No explanations were ever given as to why we were delayed. Also, you'd think after being delayed for that amount of time we'd get an apology or some "thanks for your patience" pretzels, but no. Drinks and snacks still come at a price. I won't be flying this airline ever again."
Pros: "Didn't select seat, and full flight resulted in upgrade to exit row. I was comfortable on both legs. I didn't try the food/drink but was impressed they had a few beers and Lions Tap burgers."
Cons: "I stayed at airport bar waiting for friends at SeaTac. Bag stayed on carousal for 2 hrs, but no signage of where it was. No one from Sun Country was at the terminal at all (nobody at ticketing or any bag service). I called service in MPLS and they emailed someone at SeaTac to contact me. I was able to locate it myself on one of the 16 carousals, but didn't receive a call for another 90 minutes."
Cons: "The flight attendants were sitting in the back forever and would not serve the cabin. Then they took forever once they started. It was like they were on so motion. Someone even tried to get a drink after waiting so long and they were shunned away..."
Pros: "Upgraded to first class. First time ever doing that and it's the best way to go."
Pros: "With no additional charge Sun Country gave me a free upgrade to first class, an amazing experience that really brightened my day! On top of perks like a tasty breakfast consisting of a chicken feta and mushroom omelette, pastry and fresh fruit, the staff was absolutely amazing and all of my needs were taken care of before I knew I even needed anything. Really, it was such a fantastic experience!"
Cons: "I have no complaints"
Pros: "Surprisingly comfortable seats in economy class."
Cons: "Boarding process was a bit confusing."
Pros: "Very Friendly and courteous."
Pros: "Friendly staff and crew. Clean plane. Functional seat. On time. Suitcase arrived as well. Albeit it took quite awhile...not sure why."
Cons: "All went well."
Pros: "Great for Red Eye flights. They were respectful of announcements and lights being off."
Cons: "I arrived 3 hours before the flight and there was no one at the kiosk to check in/check bags until 2.25 hours prior. That was a bit frustrating."
Pros: "the trip was fairly short"
Cons: "computers went down, a 45 minute delay, long lines, no entertainment, something to drink, no snacks, crew didn't talk much, didn't say hello or good bye, or thanks for traveling with us. Didn't announce local time on return flight. They airlines and crew did their job, that was it, no more, no less. Airlines charge to pick a sit, when you buy a ticket to fly, they upcharge for luggage, they charge to sit with your husband and child, they know how to charge, they know how to delay a flight, they know how to put you through body search, but they can't say hi or good bye, don't worry, the other airlines don't either. What you people need is competition."
Pros: "I appreciate your boarding process with no "zones". Easy, simple the way it should be! Your seats and rows also appear to have more leg room than other flights - thank you! As Americans keeping getting bigger the extra space is very much appreciated."
Cons: "I wish there were options for cash food purchases"
Cons: "There were multiple rows of empty seats, so I moved in order to lay down and sleep. After I had fallen asleep I was shaken awake by a flight attendant telling me in a very rude tone I couldn't sleep there because I hadn't paid for the seats. I had obviously paid my air fare and the seats were vacant. I will never fly Sun Country again because of how I was treated by their flight attendants."
Pros: "I like being able to upgrade for a reasonable amount. It allows you a free bag, early boarding and first class seat and a meal."
Cons: "The web site was almost unusable. Could not update personal info, or enter TSA number, or upgrade on it. Had to wait on phone for 30 minutes in order to do all that with a real person."
Pros: "$285 round trip MSP-SEA - make it doable to visit family out there."
Cons: "No free snacks - minor concern"
Pros: "Seats were comfortable didn’t have to pay extra for my personal day crew was polite"
Pros: "The food and the crew totally good"
Cons: "Maybe the toilets, need to be clean at least once in a flight"
Pros: "The leg room was really great!"
Cons: "Difficult finding room in over head bin for carry on bags."
Pros: "Crew was super nice"
Cons: "Airline to be more user friendly with connecting to free entertainment"
Pros: "Crew was efficient and pleasant making for a good experience."
Cons: "Nothing"
Cons: "Flight attendant seemed tired."
Pros: "miserable. Flight."
Cons: "No concerns What I expected for a quick flight"
Pros: "Smooth operation"
Cons: "WiFi is horrible"
Cons: "The staff at the Seattle airport were very rude. The AAInflight wifi doesn't work at all. The Starbucks at Seattle had horrible service. I ordered a grande frappuchino and the cashier said it was a grande. When I got it it was a venti and I got charged extra and the woman who gave it to me was very very rude and sounded bored. She had blue hair. There was a woman who worked there who should be fired you couldn't understand a word she said and got the orders wrong."
Pros: "entertainment (movie) selection was good. would nice to have subtitles available"
Cons: "one flight attendant didn't seem very happy, not very nice serving drinks"
Cons: "Our original flight was delayed then cancelled. After assigning to another flight, it was delayed and gate changed about 10 times and was finally cancelled after it was boarded and left gate after 2am due to engine problem. We had to cancel our trip since it was a short trip for a funeral and we had missed it. AA offered no compensation and no apology (not during the whole night of delays and cancels)."
Pros: "They were rude and disrespectful."
Cons: "They were rude and disrespectful."
Pros: "The flight got me there"
Cons: "WiFi was too slow to be able to watch anything. Seat small and uncomfortable. Flight attendants not friendly."
Cons: "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the top compartments. The crew was not very helpful because I almost went into a hypothermia condition because the air in the cabin was extremely cold. When I ask for a blanket one of the stewardesses said that AA would no longer have blankets in flight which I prove it wrong when I saw in the flight Mai-SDQ blanquets all over the cabin. The soliton they gave me was that they would ask the crew to raise the temp in the cabin, I had to make the request three times and I had to tell the stewardess that if not raising the temperature in the cabin I could have gone into an emergency hypothermia crisis. I had to take another shirt from my carry-on to put it over my shirt to warm me up."
Pros: "On time and the staff was great"
Cons: "Nothing"
Cons: "Flight was delayed for whatever reason. Did not give us a reason why. Also boarding was very haphazard. They just boarded all groups at once to try to make up some time. Almost did not make it to our connecting flight in time"
Cons: "Flight was delayed"
Cons: "Not enough time in London to change planes. We missed the flight"
Pros: "For this flight I was seated in first class (I scheduled it this way; it wasn't due to a last minute upgrade) and the flight attendant was very personable and attentive :-) Service was wonderful and the meal was great! Of course, the flight attendant made sure to keep our beverages topped off as needed. It was a wonderful experience"
Cons: "The boarding process for just about any airline is nearly identical. It always seems like it takes longer to board than expected even if, in reality, it's not an unreasonable amount of time. The only think I didn't care for was that overhead storage in the area I was sitting was just about full by the time I was seated which meant that I had to store my carry on a few rows behind where I sat. This meant that during off-boarding I needed to go against the flow of people to get back to my carry on. All in all, it was a minor inconvenience."
Pros: "Our pilot was great. Kept us informed, was pleasant and got us in early. I appreciated the extra information he provided regarding expected turbulance and arrival updates."
Cons: "There wasn't individual entertainment unless i used my own device."
Pros: "Excellent. on Time. Friendly crew"
Pros: "Planes were punctual and smooth flight"
Pros: "seats comfy, seemed like a newer plane, crew was lovely."
Cons: "usual complaints about domestic flights - not having free headphones and not having free snacks."
Cons: "We are letting too many people with the flu, travel. This in turn is spreading it to other places and getting too many people sick. We need to control this more. I don’t have an option after spending all this money on if I can stay healthy or not, and that is not ok."
Pros: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Cons: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
Pros: "Like the clean, comfortable seating. Great crew service and in time!"
Cons: "n/a"
Pros: "loved having a movie to pass the time. Super friendly attendants."
Pros: "love it!"
Cons: "b/a"
Cons: "Flight was delayed because of weather. No fault of carrier."
Pros: "Flight was ok, staff was professional and friendly. A good cleaning would be great. I'm average height and light build for a woman but I find the seats really are snugger than ever."
Cons: "AA didn't notify me of their change to my itinerary so I missed my flight, they cancelled my return flight from Europe, and only offered to refund my ticket when I spoke to a supervisor. I drove 5.5 hours to another city to catch a flight to Europe, believing my return ticket was valid as AA first told me, only later to learn they cancelled it. Thanks to AA, I currently I have no return ticket. Others on this flight and on my later Iberia flight were cursing AA loudly so I don't think my issue is an anomaly, but is more likely AA's new standard of conduct."
Pros: "On time for both flights"
Cons: "N/a"
Cons: "We haven't left yet"
Pros: "Got me to Dallas"
Cons: "Delays, felt like a hurded cow"
Pros: "The flight was on"
Pros: "Kind and attentive crew"
Cons: "Was a bit delayed"
Cons: "The flight being delayed & then cancelled at the last second"
Pros: "Entertainment"
Cons: "Too many levels of passengers"
Pros: "Very efficient boarding, comfortable coach seats, good crew"
Cons: "No food! except pretzels and sandwiches for purchase. I didn't purchase a sandwich but the two guys next to me did and were both vocal about their disappointment with what they received for $9. And they were strangers who didn't talk to each other the rest of the time, so I think they meant it. Also, entertainment: they had a movie on the pop-down screens, and 4 free movies to stream to your device using onboard wifi, as well as 2 tv shows. So maybe I'm being harsh. But it was a transcontinental flight and they didn't have headrest screens loaded with movies. Is this only for international flights? The movies were bad, or at least not appealing to me ('Keanu' and 'Zoolander 2'). It was possible to pay for additional movies, but who wants to do that? It was sort of the EasyJet model, where you get good basic service but pay for everything additional that one gets for free on Delta. Maybe that was reflected in the price I paid for the ticket, but I was expecting that AA would be in the same league as United and Delta. One nice perk: free wifi for T-Mobile customers, including me."
Pros: "On time. No issues. The last two times I have flown Delta I've had issues. Smooth sailing"
Pros: "On time. Friendly crew. Good price."
Pros: "They switched my flight promptly when I missed my connection."
Cons: "I missed my connection for no apparent reasons. When asked for compensation they said there was nothing they could do and cited reasons Regarding the boarding and deboarding of a special needs passenger."
Pros: "Seats were fairly comfortable"
Cons: "No in flight movie"
Pros: "I know AA and Alask are same company but I bought Alaska ariline ticket and everything I need to deal with is AA. It's too confusing."
Cons: "Too confused!"
Cons: "Fat constantly moving man next to me"
Pros: "free entertainment"
Pros: "Help that I received from check in through security to the gate was awesome. The person who checked me in offered me a wheelchair as it was a pretty long distance to the gate. I don't think that I would have made it all the way without her for thought and help! Same goes after the flight when we landed in Philadelphia. From the plane to gather my luggage and then to the place where my ride could pick me up. Awesome service. The stewards were also very helpful to keep me supplied with ice for my dogs. They get very stressed and tend to overheat. Thanks to a couple of the staff, especially, my dogs stayed very comfortable as well. Other then the fact that they got too warm a couple of times. Will definitely keep American in mind for another flight."
Cons: "I have not got a background in flying. I read the literature in the seat in front of me but I would like to have known sooner that I could turn a knob to help get cool air on my dogs. They were getting very warm and I spent a great deal of time fanning them when I could have just let the air do it's job."