Daily cleaning, installation of cabin HEPA filters on flights from Washington to Hong Kong
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Scores according to KAYAK customer reviews
Pros: "crew was excellent!"
Pros: "Economy was surprisingly comfortable. Boarding and deplaning were very quick."
Cons: "Not a ton of movies to choose from. Enough, but less than most domestic US flights."
Pros: "The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park."
Cons: "Not one thing."
Pros: "Flight was typical."
Cons: "No direction for the connecting flight and no help to understand the connecting flights."
Pros: "The cabin crew was excellent -- friendly, always helpful, energetic."
Cons: "We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights."
Pros: "Amazing crew"
Pros: "33" seats"
Cons: "one crew member did not like her job, tossed the food to you, and was not pleasant like all the others."
Cons: "Nothing. This company deserves its reputation for excellence."
Pros: "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"
Pros: "Everything. I always enjoy my flights with JAL."
Pros: "Soo Much Food! Crew was very polite and helpful."
Cons: "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."
Pros: "very good"
Cons: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
Pros: "Easily upgrade to premium economy class"
Cons: "Some staff lack of basic english"
Pros: "Nice seats. Ample leg room."
Pros: "Cabin crew were very nice. Food was okay, while the legroom was good too."
Cons: "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
Cons: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Pros: "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
Cons: "No entertainment. Still a long flight for kids."
Pros: "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
Pros: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
Pros: "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"
Cons: "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
Pros: "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
Cons: "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
Pros: "VERY FRIENDLY"
Pros: "Same as above."
Cons: "Flight was long. Didn’t get my seat preference"
Cons: "No complaints! Not even one!"
Pros: "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
Pros: "The Crew"
Cons: "This terminal is not easy to find. You have to take bus from the main terminal."
Pros: "Very nice airplane with new technology"
Pros: "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
Pros: "The staff was attentive. The seats are comfortable. The in-flight entertainment is great!"
Cons: "The headphone jacks are temperamental. If I put the headphone jack all the way in the port it would only play in the right ear of my headphone. On my flight to Tokyo and on my flight home the same thing happened. You has to pull the headphone jack out slightly to get sound in both earbuds."
Pros: "Very comfortable plane, even full. Polite crew."
Pros: "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
Cons: "Why does the shorter of the two flights have more comfortable seats?"
Pros: "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
Pros: "service is great!"
Pros: "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
Cons: "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
Cons: "Not much leg room"
Pros: "Staff was great and everything went according to schedule."
Cons: "The food was bad, but this is my first time having such bad food on JAL."
Pros: "The food was good, which I didn't expect. The crew was kind."
Pros: "The service was excellent and the seats were really comfortable"
Cons: "The food choice was a bit poor"
Pros: "Boarding is efficient. Crew helpful and willing to please."
Cons: "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
Cons: "My flight was cancelled from Narita to Hong Kong and they put me up in a small unclean room. I was very disappointed with their service."
Pros: "Comfortable plane, good service"
Pros: "The aircraft was a new 787 and very comfortable. Uneventful flight."
Cons: "Menu in business class."
Pros: "The boarding was efficient. Cabin and lavatories were clean."
Cons: "The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive."
Pros: "Staff was nice and got me a bulk head seat as I am very tall. This meant a lot to me. Thanks!"
Pros: "Plenty of legroom and nice updated interior."
Cons: "No complaints this time."
Cons: "Charging outlets Staff could be friendlier"
Pros: "All are professional."
Cons: "Friendly and courteous stewardess. All it takes is a smile that makes your long trip a better experience."
Pros: "Well organized loading, courteous staff, great vegetarian food provided, liked the real metal silverware and glass wine glass on the SEA>ICN route."
Cons: "My usb charger connection was too loose to charge"
Pros: "Was able to get rest"
Pros: "The crew was excellent!"
Pros: "Plane loaded quickly and departed on time. Beautiful clear day for flying."
Cons: "Narrow seats on a small plane."
Pros: "The food was amazing"
Pros: "Clean, kind cabin crew & nice meals"
Cons: "No, all good"
Pros: "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
Cons: "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
Pros: "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
Cons: "Seats of any airplane could use improvement on comfort. But comfort was good."
Cons: "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."
Pros: "what I don't like .? let me tell you. I den't even know I have to go to. Alaska I Though i have to transfer delta air I have to transfer my lugege. I I'm 72 yet old it' not very easy I diden't want miss my fly I had heard time !"
Pros: "Flight attendants friendly and helpful."
Cons: "My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight."
Pros: "Flights are on time, Cabin attendants are nice and friendly , Food was great .My luggage came early . Everything is clean . I only have 1 hour lay over to transfer from my flight from Inchon to Nagoya it’s was fast . I will fly Korean air again in the future . Thanks for the safe flights ."
Cons: "I didn’t like being seated in the middle of two guys in the isles . I arrived 3 hours before my flight I don’t have no choice . Hopefully they would assigned us seating at least not in the middle of two men I feel discomfort ."
Cons: "Attendants were all business, no smiles. Movie selection was limited."
Pros: "very attentive staff clean, comfortable plane with leg room"
Pros: "Friendly crew, good movie selection, USB port."
Cons: "A long delay for weather, adding 2hrs to our trip. If traveling in the winter be prepared for delays."
Cons: "Incheon airport transfer has been always bad. Min 1.5h transfer time might be needed unless you are ready to run."
Cons: "Too much plastics - need to be more sustainable."
Pros: "The whole overall experience was fantastic. The food is great and the crew does a great job of taking care of you."
Pros: "I liked the front & below cameras. I used the pillow for my back. It was a very long flight & we were served two meals, coffee, & a snack. The flight was delayed but they switched me to the very next airline & I still arrived on time. Flight arrived at midnight when the airport is not so busy. No issues with security when transferring planes. Customs waved us through & the baggage arrived quickly."
Cons: "Request for more movie & TV options after 18 hours of flying."
Pros: "Quick service especially picking up the completed meals Very helpful with transit"
Cons: "All good"
Pros: "Cleanliness and professional crew."
Cons: "re you trying to register for? ~ Garrett"
Pros: "Excellent service and food."
Pros: "Plane did not have vents, it was about 80 in the plane too hot. When it was mentioned, crew could do nothing about it"
Pros: "Always love Korean Air - courteous, attentive and professional ! Loved the ice cream they served to prep you for that Hong Kong heat!"
Pros: "for the flight from Seoul to Singapore, the flight was superb. In-flight services was perfect. food was excellent and the air stewards and stewardess were all very helpful and full of smiles."
Cons: "Check In process at Seoul Counter. the check-in was stressful. the ground staffs insist on using Check-in Kiosks provided even when it was not working as it should be. Ended up being bounced from one staff to another."
Pros: "Getting preferred seating because we were sky team elite plus members"
Cons: "Exiting the plane in the cold Seattle weather."
Cons: "Justfly has the worst customer service. There is no way to complain either. There is no executive office. They are not on any rating sites. They just don't care, because they are not held accountable for their actions."
Pros: "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
Cons: "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
Pros: "upgrade the food quality"
Pros: "It was better than expected. A wide selection of in flight entertainment to help pass time. I'd give it a 5 if I were in first class."
Pros: "The food, available movies, and crew were all very good. The crew did a wonderful job."
Cons: "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
Pros: "Window seats in business class have direct isle access without having to disturb your neighbor."
Cons: "The flight attendant didn't speak much English also they didn't tell the passengers to ascend the seat when serving the food."
Pros: "comfortable seats...above average food choices"
Cons: "limited selections of the movies they offered....a very long walk going to the next gate to catch my next flight."
Pros: "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."
Pros: "Arrival and departure crew got mix up with no chairs available."
Cons: "I would like them to organize for smooth procedure and no confusion to the passenger. Help and guide them for their travel and be safe at all times."
Pros: "Watched a great movie "spotlight" on board"
Cons: "Flight was delayed a little"
Pros: "The captain told us about the landmarks along the flight."
Pros: "Food Comfort in seatting"
Pros: "This was my first trip abroad and Korean Air made it extremely enjoyable! I greatly enjoyed the pillow, blanket, overall hospitality, the continuous offers of food, snacks, and drinks. The planes were very nice and didn't seem over crowded. Ticket and baggage clerks were amazing!"
Cons: "I'm a tall guy so I didn't have enough leg room to lay down"
Cons: "since it is the overnight flight, everyone was so tired but still serve food....... for the poeple who was sleeping, the smell was unpleasant."
Pros: "It was quiet. Boarding was fast. Holdup was at the scanners. Crew was very friendly and courteous."
Cons: "The food selection could be better. The portions are very small. The snacks selections are poor and very small. There is too little sitting room with the pillow and blanket they give you. Somewhat uncomfortable for a 14 hour flight."
Cons: "Great flight, great flight staff."
Pros: "Love ANA. Always a pleasure."
Pros: "Amazing crew! Great food service!!"
Cons: "Cleanliness of tray table"
Cons: "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
Cons: "The planes are pretty outdated especially the connecting flights from Narita to HKG"
Pros: "Onboard service was perfect - prompt, friendly and professional"
Cons: "The cabin was always kept a bit warm"
Pros: "ANA flights are always well run and good enough."
Cons: "Their iphone applications could be smoother and more functional."
Cons: "Add a low carb meal option"
Cons: "The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable"
Pros: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Cons: "Did not like emergency exit seat."
Pros: "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
Cons: "Less delays"
Cons: "Bigger seat, but compared to other experiences it was very good."
Pros: "There was lots of leg room. Crew was nice."
Cons: "One of our seats had a broken recliner button."
Pros: "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
Cons: "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."
Cons: "The way they board the passengers"
Pros: "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
Pros: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Cons: "There isn't a bad comment."
Pros: "Clean and comfortable"
Pros: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
Pros: "On time. Nice 787 Dreamliner. Very comfortable flight."
Cons: "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
Pros: "The crew are so courteous and helpful."
Pros: "got cancelled"
Pros: "Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat."
Pros: "crew from the check in to airplane very good"
Cons: "See subject line"
Pros: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Pros: "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
Pros: "The configuration of 787-900 Busn. Class was very good. However need to age Chivas Regal to 18 years like KAL, not ordinary 12 years. Flight attendants were exceptionally efficient, professional, courteous, and outstanding ambassadors for ANA and Japan itself. In the US Marine Corps we would say "Ooo Rah". I may heed to check out your milage club and stop using various carriers for my trans Pacific flights. Thank you very much ANA."
Pros: "The crew has always been so polite, they seem like they are actually having a good time :) The planes have always been clean, and I've never seen a fellow passenger complaining."
Cons: "While I've always had plenty to eat, I'm not always familiar with some offerings...but that's on me."
Pros: "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
Pros: "Crew very helpful and reassuring though plane late on arrival in tokyo."
Cons: "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."
Pros: "the place. new. lots of space for the legs. air inside the plane was better than others."
Cons: "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
Pros: "Crew are nice, helpful and polite"
Cons: "Airport problems turned it into a very long flight. We circled around Narita for hours"
Pros: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Cons: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Pros: "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
Cons: "Cabin is bit old, seats don't recline enough, smells musty."
Pros: "Excellent check in experience. Lots of leg room in Economy class. Meals were well prepared and tasty."
Pros: "They made a special dessart for my niece and her husband for their honeymoon trip."
Cons: "Not realky."
Pros: "Wonderful leg room for the flight, great selection of movies, wonderful staff, food is excellent, bathroom clean and large for airplane. Truly this was a fantastic experience"
Cons: "Nothing, they did run out of my breakfast food choice but the other choice ended up being great so Can't complain...."
Pros: "The food were good and just enough for the inflight need"
Cons: "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
Pros: "The food on board was great! Crew members were friendly!"
Pros: "Food and movies."
Cons: "One of the stewardess had an unfriendly look on her face."
Pros: "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
Pros: "Efficient and uneventful"
Pros: "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
Pros: "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."
Cons: "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
Pros: "The crew was nice, the food was good. We did miss our first flight, so we were automatically rebooked on a new flight."
Cons: "We missed our first flight because of our connection."
Cons: "Terrible service. It’s a nightmare to fly with. And I have a baby with me that even worse to fly with Eva."
Pros: "Everything great"
Pros: "Eva does a great job, nice personnel, good food...probably better than most."
Cons: "More leg room. (My usual complaint,) Premium Economy Very Nice, but at a premium price. I flew once...nice to be offered a glass of Champagne once seated!"
Pros: "Flight crew"
Cons: "No leg room"
Cons: "Was not able to board"
Pros: "The seat was comfortable. The crew was very nice."
Cons: "Keep doing the same. Cost is not always the most important."
Cons: "My first meal was kind of burnt, and I wish they would offer a salt and pepper packets. Also, more frequent Rounds to pick up trash would be helpful"
Pros: "Flight attendants were all nice and friendly."
Cons: "Seating way too tight"
Pros: "EVA crew was wonderful and hardworking"
Cons: "Did not like our seats and weight limits for carry on"
Pros: "I’ve always had a great flight with them. Crew always very nice and very helpful."
Cons: "I have nothing bad to say. Maybe it there was a little more entertainment more movies and tv shows."
Pros: "good as expected"
Cons: "everything good"
Pros: "Short connection wait time from my New York to Taipei leg."
Cons: "No hot food served."
Cons: "Baggage rules on itinerary didn’t match reality. Baggage 7kg was enforced, check in bags almost empty as documents & computers weigh a lot, and cant be trusted to “check-in”. If I had know we could check in four bags free it would have made a big difference. The itinerary says one each, plus one for Premier status, which adds up to three in our case. Not a happy camper. Will avoid EVA when there are other good choices. My wife had advised against EVA to begin with, check-in confirmed her advice. Crew didn’t come by much with water or juice, but they were courteous. Seat belt sign was put on when bumpy, but not turned off for the next hour or two of smooth sailing. “I told you so” was here reaction . . . ."
Pros: "Cute and friendly flight attendants. Food was very tasty. Seat were amazingly comfy - no probs with sore bottom. Cabin area clean. Check-in was very easy."
Cons: "Think seats maybe 1-2" (2.5-5cm) closer than Asiana - knees hitting seat in front and if person leaned seat back, it would hurt."
Pros: "I really enjoyed the flight seated in the exit row 45. I was amazed at the on board service. The attendants moved quickly also in a run without the usual frowns that I’ve seen on other airlines."
Cons: "The exit row seat 45C was too narrow. The cup of coffee I had near the end of flight tasted like halve coffee halve tea. Also the checkin line was too slow. There appeared to be more clocks standing around instead of attending the customers trying to check in."
Pros: "Very comfortable. Great movies."
Cons: "Not so good on the television shows"
Pros: "Never flew with EVA but timely take off and landing. Smooth flight. Kind crew members. I think everything is great because I did not expect a lot from this airlines."
Cons: "I don't know much about Chinese food. Announcement was a bit hard to understand their accent."
Cons: "Flight is delay，take a long line for transfer, it makes me dizzy，got bad mood"
Pros: "Friendliness, comfy seats"
Pros: "Anytime I have flown with a star alliance airline, I've been more than satisfied with the flight, the cost, the crew and the service. All star alliance member airlines are an excellent choice. Truly EVA is one of the "Stars" in Asia and it shows."
Cons: "Nothing I didn't like"
Pros: "It's like a well oiled engine, they are very reliable every time I fly with them. The service is good and courteous. The in-flight entertainment is wide ranging. The food is ok. Washroom is clean and fresh."
Cons: "More leg room for economy class. :-)"
Cons: "If flight attendant is sick, she shouldn’t work."
Pros: "Great food, clean bathrooms, courteous and efficient service. It was my first time flying with EVA Air and I would definitely choose them again."
Pros: "The flight attendants are very attentive and polite. The journey was smooth. Overall great experience!"
Pros: "Reasonable legroom in Economy. Friendly staff. Clean bathrooms."
Cons: "Beer selection is terrible (eww - Heineken) Movie selection is very limited"
Cons: "I did not like the transfer from Eva to air Macau. Horrible. Long walk. No one there. No lounge to wait 5 hours!! I hate what happened"
Pros: "Almost same as SF to Taipei"
Cons: "Without asking about drinks and just passed me"
Pros: "Has snack and drink"
Cons: "No music"
Cons: "the wheel chair servers we're not enough. One person handle ed three wheel chairs. I was the last person boarding."
Pros: "Nice staff good movie selection good flight"
Cons: "delayed flight terrible asian food no Usb charger"
Pros: "Very plain connecting segment of the flights. Food were not tasty. Service was OK but not great"
Cons: "See above."
Cons: "The 6 hours layover"
Pros: "The flight crew was amazing. They were very kind and helpful"
Cons: "I'd work on the in flight food"
Pros: "Everything is perfect"
Pros: "I had a ile seat,and wasn't crowded"
Pros: "Seats are comfortable and the crew was friendly."
Cons: "No meal choice."
Pros: "customer service was superb. very polite staff. amenities made one feel comfortable during the entire flight. food and entertainment was great"
Cons: "would provide wider movie selection"
Pros: "The service was fantastic, the food was great, the plane was in great shape, overall a great experience - I'd certainly fly again!"
Pros: "16 hour flight to Taipei in Business Class. Seats, service, cabin, amenity kit and bathroom were all better than Cathay and other similar airlines. Plane itself was great. Love the 777-300."
Cons: "Nothing. Was great."
Pros: "Oriental vegetarian meal was thoughtfully organized and tastes well."
Pros: "relatively more spacious than other airlines"
Cons: "seat itself not comfortable enough, hard seat; food can perhaps be improved"
Pros: "Awesome flight...on time and good food.. customer service was excellent"
Pros: "I enjoyed the fact that they were organized professional and efficent"
Cons: "My last flight was through United I will never fly with them again"
Pros: "Food was provided on a short flight. It was an unexpected surprise."
Pros: "Very nice staff!"
Pros: "Easily my favorite airline for flights to Asia. Plenty of seat room in economy and possibly the world's prettiest stewardesses. Food is decent, service is efficient and friendly and the entertainment is excellent. When you factor in the price, impossible to beat, plus I really like landing in the morning much better than in the middle of the night, as it seems to minimize my jet lag. Did I mention that the stewardesses are all 10's?"
Cons: "Best airline I have ever flown, my sixth roundtrip and they never disappoint"
Pros: "Headrest design"
Cons: "The kid behind me kicking my seat for 12hours straight"
Cons: "Food availability a minor challenge but crew handled it very nicely."
Cons: "Broke my luggage"
Pros: "Amazing seats and crew"
Pros: "Crew and flight comfort were fine until the flight got canceled after sitting on the plane for over an hour"
Cons: "Wasn’t happy with the accommodation after the flight cancellation, was told no other flights for 3 days so I ended up paying $250 more to get on a different airline that day to make the wedding I was going for."
Cons: "Bigger entertainment screens compared to previous Emirates flight from Manchester"
Pros: "On thiime.Good Meal. Professional flight crew."
Pros: "Professional staff"
Cons: "Cramped hot flight. Paid white a bit more than other carriers, as I was under the impression that seating would be comfortable, the food great, and beverage service would be frequent"
Pros: "All the teem all the services"
Cons: "No response when requested for help from flight attendants multiple times from SEA to DXB. Every time I have to walk to them for help."
Cons: "It was too cold in the airplain"
Pros: "Like the cabin crew... comfortable seat in the business class"
Pros: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
Cons: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
Pros: "Comfortable seat, good service and food, and a very comprehensive on board entertainment selection."
Cons: "A lot of background noise when using the supplied headphones"
Pros: "Good everything"
Cons: "The business class section was very run down, old and dirty looking."
Pros: "The crew and attempt to help with anything I needed"
Cons: "Limited leg room for a big guy like me. My cancelled flight from Boston to phx was too long of a layover"
Pros: "I didn’t die in a plane crash"
Cons: "We were offered no form of refund, miles, or anything after a 6 hour layover. We paid for a hotel for the night (we should have landed at 1am) and instead landed at 7am, so we had to completely skip our hotel and had no sleep for the wedding the next day. We’re out of $120 for the hotel we already paid for and the staff gave us no help in form of compensation."
Pros: "The flight was excellent, good service and excellent staff"
Pros: "Arguably the best service I've ever had on a flight"
Cons: "Had to stop movie 20min prior to landing as I was in emergency exit row"
Cons: "My entertainment system was not working and the crew wasn’t very helpful about it."
Pros: "Entertainment and space were great. Lots of options."
Cons: "Crew seemed as tired as I did. The food could have been better for the price."
Cons: "I like it"
Cons: "Emirates did not allow us to select the food preference as we had booked through a third party. They literally starved us for 14 hours as we r vegetarian and could not eat meat laden foods."
Pros: "Crew was bored, never smiled, obviously not Enjoying their jobs. Food was no better than any other airline, Which means it wasn’t very good. My small carry-on bag was 2 pounds overweight so they made me check it, they weigh every bag. We were looking forward to our flight because we had been told by several people that emirates Airline was special… It was not."
Pros: "Flight was on time"
Cons: "Crew was surly, never smiled. They all seemed very tired and intolerant of customers. Service was minimal. Food was tasteless and salty. Water was offered only once on a 14 hour flight. Aircraft was very cramped- no room to walk in the aisle without hitting the aisle seats. Overhead compartments were crammed full and it was very difficult to find space for a small bag."
Cons: "They recently started charging unnecessary excess fees for overweight. I traveled from Seattle to Hyderabad via Dubai. I carried my cabin bag from Seattle with weight of 9kgs and purchased few duty free items of 2kgs(2 liquor bottles and1 dates box). They have asked me to pay $150 for excess weight. One passenger traveled from Houston with a bag of 11kgs. Items include 1 laptop documents and tablet. She didn't shop in Dubai. She was allowed in Houston but was charged $100 in Dubai for same weight."
Pros: "I liked the service but the problem is carry on bags"
Cons: "Carry on bags they're taking my small bags I don't like it they did to cargo"
Pros: "Food and entertainment"
Cons: "Tiny seats. No leg room. No storage under the seats."
Cons: "Booked an aisle seat in early April. Emirates reassigned me a middle seat, this on a 13.25 hour flight! Refused to rebook me back to original even though I showed them my original booking. Never Emirates again! Ever."
Pros: "Emirates is still the best option for travel from Seattle to South Asia. Flight time is convenient and boarding process is flawless as always,"
Cons: "In flight meal service and staff attention is not the same as a few years ago. The fees on advance seat selection is ridiculous. After spending close to two grand on a return ticket, Emirates wants me to spend another 40 bucks each way to heya seat of my choice ?"
Pros: "Crew were efficient and moved things through"
Cons: "Food could be improved as was movie selections"
Pros: "Seating and hospitality"
Pros: "Entertainment options, boarding process"
Cons: "Food quality is still good but slightly below previous experiences"
Pros: "Very good it's the best. Ik"
Pros: "Food is good"
Cons: "Need Indian tea"
Pros: "Good flight attendants."
Cons: "The planes still seem dated on the interior, but entertainment system is expansive."
Pros: "As comfortable as one could hope for a long haul economy seat."
Cons: "I was expecting a ve"
Pros: "All went fine"
Pros: "Service, food and entertainment"
Pros: "Staff, Service, plane, food. Everything"
Cons: "I can't say a word against them."
Cons: "Be sure to take your own water bottle with you on this long 14 hour flight. Both directions it seemed that the company approach to beverages was to serve as little as possible, perhaps to keep people out of the bathrooms. But the cabin air was so dry I could barely swallow at times one way drinking only what was provided, but the other way I noticed that my jet lag was greatly reduced when I carried and consumed an extra liter or two above what was provided. At one gate the security crew asked me to dump my water, but I had a small empty bottle with me that I could fill up at the spigot near the bathroom on the plane as needed."
Pros: "Great food and entertainment options on this flight. I appreciated that the flight crew asked all passengers to close the window drapes so we could all sleep. The chairs in economy seem to lay back further than other airlines which made it more comfortable."
Cons: "i would like to be upgraded I first class (for free)! :)"
Pros: "Good food,excellent service,good entertainment !!"
Pros: "I was ready for a tortuous 14+ hour flight since I had a center seat in the very last row... But, I was pleasantly surprised. Enjoyed tracking the trip on the entertainment center and viewing outside on the cameras."
Cons: "Navigating the entertainment system was a bit complicated and the touch screen didn't respond well to my touch."
Pros: "I liked the cleanliness and entertainment in the flight."
Cons: "Very cold inside flight. And the crew is not providing any blankets. Crew delivers food very late literally after we starved to death ."
Pros: "Good overall experience."
Pros: "Hospitality and vegetarian food Maintaining the timings"
Airlines flying from Washington to Hong Kong have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Hong Kong
Masks required on board, masks provided on flights from Washington to Hong Kong
Social distancing seating
Middle seats unavailable to book on flights from Washington to Hong Kong
Testing for antibodies, testing for symptoms for flights from Washington to Hong Kong
Waiving of change fees. Search flexible flights from Washington to Hong Kong