Pros: "Crew was super amazing and friendly! Very good service also!"
Cons: "No seat back entertainment.."
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Pros: "Accommodating a lot more than American Airlines."
Cons: "It was fabulous as always! Thank you. I love Delta!"
Cons: "Crew was unfriendly and flight was 2hrs delayed"
Pros: "Free movies and drinks"
Cons: "Seats are uncomfortable as hell"
Pros: "Flight was comfortable and smooth all the way"
Cons: "Tastier food options"
Pros: "Nothing"
Cons: "13 hour delay"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Cons: "Less legroom than other airlines but have never flown to South America before"
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Pros: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Cons: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."
Pros: "Crew was very friendly and efficient. Flight was pretty smooth."
Cons: "On time departure would have been nice. 2.5 hours late."
Pros: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Cons: "N/A"
Pros: "Never made the connecting flight."
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Cons: "We paid for comfort plus but the seats were no different than main cabin. Comfort plus experience on other legs was much better."
Pros: "The crew was amazing."
Cons: "Cleanliness"
Pros: "I was upgraded to Comfort+ and the seat next to me was left vacant. That was a great flight!"
Pros: "It was a nice flight. No troubles"
Cons: "Nothing"
Pros: "The food was improved and the seat was comfortable."
Pros: "Awesome prompt and courteous service."
Cons: "Nothing"
Pros: "Super friendly staf, big enough seat, good enough food, enough room for luggage."
Cons: "Seat was smaller than EVA and food not quite as good."
Pros: "Entertainment, food, comfort"
Cons: "Slow boarding/alighting, entertainment system was too sluggish"
Pros: "Boarding was quick"
Cons: "No entertainment, plane was small"
Cons: "Missed connecting flight because the first flight was delayed by 2.5 hours. I didn’t get the comfort seat I paid for because of this and was not given a refund for it."
Pros: "Crew"
Cons: "Food, cramped seating."
Pros: "Great flight attendants and crew, 30 min early!!"
Cons: "Nothing"
Cons: "Crew did not offer me/ another passenger the complimentary drink/ snack. And made a face when I asked for a drink later."
Cons: "13hr delay!!!!!!!!!!"
Pros: "absolutely nothing"
Cons: "The crew! So slow! Not helpful with your questions/request and the attitude! What on earth! Awful customer service!"
Cons: "Was late almost for an hoir."
Pros: "Amenities, service, and punctuation of flight"
Pros: "Over an hour late wth!!!"
Pros: "Best Delta flight so far."
Pros: "Boarding was easy"
Cons: "Seats, the whole flight experience"
Cons: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Pros: "Almonds"
Cons: "Seat, did not get upgraded"
Pros: "Great service, very comfortable."
Pros: "The flight was fine, attendants we're good, entertainment options are great."
Cons: "Boarding. It was probably the worst I've seen. A shared intercom system between two gates (b7 and b7a), boarding flights around the same time and our flight beginning portions of pre boarding with no announcements caused mass confusion. Passengers lining up to go before they should, bumping into each other, no info or corrections over the intercom. The gate agent yelling at people to move aside. Overall terrible gate agents and terrible set up. Flight crew was great though."
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Cons: "The tsa is worthless"
Cons: "*Again, my first choice of main off the menu, in Delta One, had run out. *Not a fan of the Delta One seats."
Cons: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "Boarding was organized"
Cons: "They didn’t turn on AC until we landed in Lima, during bording they were hurrying people to get on their seats fast"
Pros: "Vuelo tranquilo y todo a su hora"
Pros: "The food, it was like have McDonald's right away. And the crew, and the seat"
Cons: "The plane have for charges."
Pros: "My own tv screen , quality of food, service from the crew, beverage selection and cabin comfort"
Cons: "Keep it up"
Cons: "Copa did not allow me to board plane with setvice animal. Stating paperwork is not acceptable for travel to Peru. I bought tickets on avianca and traveled to Peru and had no issues entering Peru with paperwork. Also copa lost luggage for 3 days spent 3500 on copa and received nothing in return"
Pros: "what a difference from the flight crew. Much more attentive and responsive to our flight requests."
Cons: "This flight was better. Short flight and very attentive crew. I figure the seat selection on mobile app would be my choice next time."
Pros: "The seat very well."
Pros: "nothing"
Cons: "everything that other excellent companies offer"
Pros: "Excellent airline. Best to connect the America's."
Pros: "Same as previous flight; cabin crew was great"
Cons: "Dirty bathrooms, limited entertainment options"
Cons: "New aircraft, the chairs are broken and old"
Pros: "On time departure, great food and service was friendly."
Cons: "My own phone didn’t work for the entertainment system."
Pros: "Me gustó q acompañaran el almuerzo con una ensalada"
Cons: "No había tv individual, staff no muy amable"
Pros: "My impression is the same as the flight from New York to Panama, It was Great"
Cons: "Crowded and disorganized Panama gate and boarding. No tvs or entertainment. Bus shuttle in Panama and in Bogota"
Pros: "The flights times were split into easy to ride segments."
Pros: "Everyone was very polite, I didn’t use the entertainment"
Cons: "The entertainment was too expensive"
Pros: "Excellent fight and personnel"
Cons: "Nothing"
Cons: "My name is Maria Trujillo"
Pros: "Crew service and boarding"
Cons: "Seats not being able to recline in row 10"
Pros: "Everything was excellent! Did not eat the food."
Pros: "Staff was very friendly and easy to speak with even though I only speak English."
Pros: "All service is good"
Cons: "I don’t have problem"
Pros: "fast boarding nice and helpful crew"
Cons: "nothing"
Cons: "Everything was OK"
Cons: "Toooo uncomfortable. This is not a short trip its a 4hour trip and the plane is an embrager way too small for a ticket so high pice."
Pros: "The boarding in the crew or fine"
Cons: "The entertainment was almost 0, the chicken sandwich was horrible."
Pros: "boarding was smooth as silk"
Cons: "vegetarian food options would be nice"
Pros: "Food during the flight. Very helpful staff."
Pros: "The staff was extremely helpful and pleasant. It seems like everyone spoke English and Spanish. Free drinks. A fine flight."
Cons: "Not a thing."
Pros: "Service and comfort was great, on boarding was pretty fast too"
Cons: "Entertainment"
Cons: "Rompieron una maleta y la otra sacaron cosas encima me hicieron esperar en Panama 10 Horas, teniendo asientos disponibles , es la primera vez q tomo esa aerolínea y que decepciónada estoy"
Cons: "King Arthur: Legend of the Sword is an awful movie, but that’s not your fault, I blame the cast & Directer. ;)"
Pros: "The crew, very nice people and courteous, they all welcomed us into the plane and assisted everyone in a really nice way, really liked them"
Cons: "The food, the entertainment has very few options"
Pros: "Food"
Cons: "Bad service. Flights are overloaded, the crew of the plane had bad attitude not good customer service."
Pros: "Good service and attention"
Pros: "Didn’t have to wait much for the connecting flight and Peruvian Crew was way more hospitable than the previous Panamanian Crew. But, still I would encourage you learn some Spanish."
Cons: "Food not quite as I expected and planes were quite small on both flights making the whole trip uncomfortable."
Pros: "Friendlier and more attentive inflight crew."
Cons: "Seats and aisles were too small. The plane in general was to small and uncomfortable."
Cons: "The quantity of the food was few"
Cons: "How crowded I felt. Both flights I had an aisle seat but it felt like a middle seat. The people in the middle didn't give me much personal space."
Pros: "Comfortable leg room Friendly cabin crew"
Cons: "Very limited food options, International flights have poor entertainment options, Very old seats and covers gave a very dull impression"
Pros: "See first review"
Cons: "See first review"
Pros: "I really liked the flight I had on Copa Airlines this morning . I am please with the professional air that was shared. I will use the airline again and again."
Cons: "I did not like the web checkin experience, it was a very frustrating and crashed each time I used it."
Cons: "Transfer time un Panamá was Too short"
Pros: "A very good flight except for the meal. The seats were comfortable and the crew friendly. The connecting time in Panama City was spot-on and worked like clock-work. We deboarded and walked down a couple of gates and were boarding our flight to Lima in 15 minutes. I would recommend Copa at anytime. Our price was incredible and we got SO much more than we paid for which is unusual today."
Cons: "I was spoiled on an earlier leg of our flight with the selection of entertainment. On this flight there was only one in-flight selection played on the various monitors."
Pros: "Nice crew."
Cons: "Terrible movie choice. Old equipment. Flight was freezing cold and no blankets provided. Uncomfortable seats."
Cons: "The crew at the gate was extremely rude, didn't even called the flight other than once announcing we were gonna start boarding. Then I have 2 infants and when I asked about priority seating, you would have thought I asked her for a free flight because I got such a nasty response, not only me but she yelled at a guy in a wheelchair! Because he wanted to go in front of others to get himself settled (he had all the right in the world to do so) I honestly wanted to say a few kind words to this girl but I didn't."
Pros: "Plane was new"
Cons: "Airport is a disaster. It is a single gate, bamboo-walled open air space with about half the seating necessary for a flight. Latam charges almost $2 even for a cup of “coffee” that is really just hot water, powdered Nescafé and powdered milk! It hardly seems worth the effort and really slows down service."
Cons: "Have a screen to watch movies."
Pros: "Crew were amazing, always helpful."
Pros: "Not much"
Cons: "Check in process was a nightmare. Staff was rude and unhelpful. Flight was delayed and staff mis-informed."
Pros: "Other legs of flight were worse."
Cons: "English speaking staff."
Pros: "Fast check in, friendly staff, left earlier"
Cons: "Chairs (knees in back)"
Pros: "Excellent airplane"
Cons: "Food"
Pros: "Crew was attentive & very nice."
Cons: "More smiles !"
Pros: "On time."
Cons: "For the 2 hours flight, I had to endure some strong stench coming from fellow passengers. Extremely uncomfortable."
Pros: "Easy and quick flight. Crew was nice and helpful"
Cons: "We were about 15 min late"
Pros: "Everything was on time. Food was good and movie selection was good"
Pros: "My three LATAM flights were all on-time, well-piloted and efficiently run. They are not responsible for airport-related issues in Lima. Taking off at over 11.00 feet and landing at sea level must be like having most of the air leak out of your tires while driving, but these guys take that in stride."
Cons: "Gate assignments in Lima tend to change and be posted late, but this is not under LATAM control."
Pros: "Nothing"
Cons: "All the flight"
Cons: "Made me check my carryon while waiting to board even though I said no and didn’t ask anyone else if they wanted to. Plane left half hour late"
Pros: "Plane was clean, videos worked well. Cabin attendants were gracious and spoke excellent English. Food was good."
Pros: "Flight from LAX to Lima good enough. Flight from Lima to Buenos Aires very bad. Old plane food sucked and entertainment non existent."
Pros: "Very smooth flight. Good service and food though the items on the food tray were just the meal and a dessert snack. Other airlines have food trays with salad, fruit, the entree and a snack dessert. But as long as we get there safe and sound I am ok."
Cons: "Boarding process in Miami was chaotic. Started late as the crew reported late to the flight. Nobody knew what's going on until the gate agents made an announcement that the crew was reporting late. We departed almost an hour late."
Cons: "Person behind my seat was kiking! Luggage took for ever to be deliver."
Pros: "Q z bsv"
Cons: "Gate changes were not announced and the crew didn't help passengers get their luggage in place to allow for enough room for the last passengers to board. Many passengers places small items that belong below the seat in the over head. I had to ask passengers myself who's bag is this to get them to put it under the seats in front of them."
Pros: "Entretenimiento"
Cons: "Retraso en el abordaje y salida De Santiag y retraso en la entrega del equipaje en Lima"
Pros: "Flying. They were able too get us replacement tickets at no charge but the flight was 2 hours later."
Cons: "Our flight was delayed with no explanation of why and then we missed our connecting flight because of it. They wouldnt let us get on the plane even though the plane was still at the terminal"
Pros: "I like Everthing ......viva air sucks"
Pros: "They rebooked us out of Orange County, a different airport, without extra charge."
Cons: "Seemed like they should have known the plane would have been late when they told us all good eight hours earlier, as plane was still in Lima when we arrived at LAX and hence our flight was cancelled but only after driving up to LA and waiting at check in an hour."
Cons: "Plane was 6.5 hours late taking off. I missed a meeting in Cusco because overall I arrived 8 hours past my scheduled arrival time."
Pros: "I enjoyed Everything except the layover"
Cons: "My 3 Hour layover was extended to Nine hours. The Peruvian airport offered me a hotel room i turned down. Peruvian gentleman on the plane just prior to landing was telling me how dangerous it is in Peru in the area surrounding the airport. I was given four hours of wifi coupons and coupons to a breakfast and lunch at a restaurant by our gate, where i was waited on poorly. Next time i may look for a layover in Florida."
Pros: "Food was ok"
Cons: "Average airline with poor customer service. The transit was too short and lost my luggage. Customer service was very poor and recovering my bags was an epic and expensive endeviour!!"
Pros: "The flight crew was welcoming and helpful."
Cons: "I was very disappointed to discover that I was not able to choose my seat in advance because I bought my ticket from a third party. I ended up in the emergency exit aisle with a seat that wouldn’t recline so I was unable to sleep on my overnight flight. Also the staff at the gate showed up just 5 minutes before boarding, so I waited in line a long time to get my seat- almost an hour. I could not see the movie screen from my seat."
Pros: "The food, crew, and entertainment were great."
Cons: "The boarding process was poor. The flight was delayed and there was not explanation at the gate that there was a delay or why. I don't understand why our carry on bags needed to be searched. We were put in a line with only one person doing the bag checks while the other line had over two people checking bags."
Pros: "The upgraded me to first class!!!!"
Cons: "No complaints!"
Cons: "My flight was delayed more than 9 hours, and I do understand the fact that this happens. What I can't understand is LATAM waiting until I arrived to the airport to tell me that it was delayed (instead of calling or sending an email) and told me that it is MY FAULT for not reviewing the website. In addition, at the counter they told us that we didn't need to do a line again for dropping bags in the morning. However, when we arrived the next morning we had to do a 40 minute line. The pain was compounded by a member of the staff yelling at me for asking him to be moved to a quicker line because I could miss my flight. I've always flown on Lan (now Latam) and I've never had this bad experience before. I'm really disappointed!!"
Pros: "The crew was attentive, professional and friendly."
Cons: "Small seats."
Pros: "The entertainment was good. The crew was very friendly and helpful throughout the flight."
Cons: "The coach seats were unreasonably small. I have never been on an airline with such small coach seats. There was virtually no leg room. For this reason alone, I don't think I would fly LATAM again for a long distance flight. It was too uncomfortable."
Pros: "I was asleep the whole flight. more spacious than the last one, and there was no one sitting next to me."
Cons: "the delay caused us to miss our flight to LAX from Lima."
Pros: "Smooth ride. Nice hospitality in the evening flt."
Cons: "No good food options"
Pros: "Free wine"
Cons: "Seats aren't so comfortable"
Cons: "The flight was delayed in LAX, and consequently I missed my connection to Cuzco. My luggage was also misplaced"
Pros: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Pros: "No podría decir que me gustó nada"
Cons: "Mi primera experiencia en Latam no fue nada buena, mi vuelo latam2005 de lima-cusco el día 3/10/16 se retrasó por 2 horas debido a un supuesto mantenimiento de ultima imprevisto, creo que son cosas que deben detectarse antes para hacer un cambio de avión y no hacer al pasajero perder su tiempo...el 2do vuelo de cusco-lima Latam 2020 día 6-10-16 también se retrasó con 1 hora debido a que viajaban demasiadas personas y necesitaban voluntarios para viajar en el próximo vuelo. La verdad no creo volver a viajar con Latam."
Pros: "Flying on a Boing 787 is wonderful. The overall service from Latam is top quality; the crew was welcoming and very attentive. Food could be improved, specially offering vegetarian alternative for all of the food services. The movie selection could be improved (in variety and vintage). Music selection was very good for my taste."
Cons: "I was unable to choose my seats on line in advance, which created a stressful situation when at check-in we found that my wife and I were not seated together. Fortunately for the first leg of the trip (Santiago-Lima) there was an empty seat by her and I took it; and for the second leg (Lima-Los Angeles) the passenger next to her was upgraded on the last minute and left his seat for me. Latam has great service, but must let customers choose their seats or guarantee assigning adjacent seats to passengers traveling together, The process for servicing of the plane during the stop-over in Lima could be improved. I know it is hard to do minor cleaning, tidy-up, and replacement of pillows & blankets while many passengers remain on board, but at least there should be an announcement describing what the passengers are to expect during the stop-over."
Pros: "Everything!"
Cons: "Nothing!"
Pros: "Entertainment app is really nice which makes the trip enjoyable and cost efficient"
Cons: "Unfortunately, entertainment content is rather dated and limited. A bit newer and varied content would be great for this amenity"
Cons: "I paid for the baby basket service but the airline only gave me the adult seat on the basket row, regardless that I was travelling with my wife. Due to that I had to ask the crew to help me to find a passenger willing to change seat with my wife so that she could travel next to my baby boy"
Pros: "They have all the boxes checked. It is what you would expect from a coach flight."
Cons: "They ran out of overhead baggage space pretty quickly. I found a spot several seats down, but I'm not sure everyone else go in."
Cons: "Food was horrible. Justo a sort of cupcake as breakfast."
Pros: "Nothing"
Cons: "Everything"
Cons: "Flight overbooked, they assigned me a seat 5 minutes before departure"
Cons: "Food options and more beverage options"
Cons: "They pushed the first leg of my flight forward 15 hours, but only told me 5 hours before my flight, and they didn't even change the second leg. Was on the phone for an hour trying to get a new flight, and there were very few options. Very stressful."
Pros: "Crew on board is nice, price is good"
Cons: "A lot can be improved, the food is bad, counter personal in NY is not empathic at all. I prefer not to pay for that food and bring mine. Your seats should be declared torture instruments"
Pros: "same as before"
Cons: "same as before"
Pros: "very nice timely flight, overall great attention to safety and professionalism, also had plenty of space and great entertainment!"
Cons: "one more pass through cabin with a snack on the 5 hour flight would have been nice!"
Pros: "None"
Cons: "Had to spend the whole day in airport due to justfly booking error"
Pros: "Hot food Free entertainment Great Cabin crew fluent in english Airport staff friendly and fluent in english All staff efficient and tolerant of non native speakers"
Pros: "I liked how I was always informed on my phone about my flight I was happy that finally someone cared enough to find me a flight for what I had already paid for."
Cons: "If I had KNOWN that I could stay at the airport (everyone was sleeping everywhere lol) then I would have not paid the $100 extra to only have a 1 hr & 20 min layover instead of a 15 hr layover. Because with possibilities of issues like I had as well as the plane leaving early there’s too much stress. Plus I was almost STUCK in the airport because I didn’t have $1000. The insurance I bought did nothing for me because they said I missed the flight (although the flight left early) UGH"
Cons: "The flight itself was fine, but connecting through Mexico City airport is troublesome and time consuming. Mexican authorities make everyone go through a long line at customs. Since we checked in through Delta in San Antonio, we did not have a boarding pass for the Lima portion. , We had to exit into the main concourse to get our boarding pass. At that point we were on standby for seats and barely made our connection."
Pros: "The plane was not full, so lots of space for my long legs and for a nap!"
Cons: "The flight wad great, but the main problem wss thr smell. For almkst the whole flight it smelled like trash combined with someone's toilet left ovet smell. It was really bad."
Pros: "friendly staff"
Cons: "scheduled layover was 9+ hours. It became even more painful including a delayed aircraft."
Pros: "Good entertainment."
Cons: "The flight attendant was rude, they lost my bag and gave me $100 to cover $1000 worth of valuables."
Pros: "Check in process fast and friendly."
Cons: "Screens did not work at all, just a sandwich on a 5 1/2 hour flight, bathroom doors did not lock, overall a poor quality flight."
Pros: "The stewards and stewardesses were incredibly friendly, making up for the over-salted food and cramped quarters in economy."
Pros: "it was smooth and I slept"
Cons: "Boarding was a little congestee"
Pros: "Crew was very nice and responsive. Flight was on time."
Cons: "My video screen would not work."
Pros: "The flight attendants were really great."
Cons: "Of course flying is always uncomfortable and like being packed into a sardine can"
Cons: "The flight attendants were not very attentive. Asked twice to get the declaration form and eventually had to go to the back to ask for it again."
Pros: "Staff was very helpful and flight arrived ahead of time."
Pros: "Staff was pleasant, the flight wasn't full and they spaced us out nicely. The volume was difficult but at least the movie/entertainment was available this time on the long flight. Always nice to have something to eat, even if it's not awesome :) Flights were basically on-time."
Cons: "This is not a problem with AeroMexico but I found it absolutely RIDICULOUS that our flight crew had to deplane from their in-bound flight - and Go Through Customs & Immigration - only to turn around and get back on the plane for the return trip. INSANE and Embarrassing as this does not happen in other countries - not even Canada."
Pros: "Excellent customer service and they actually served us delicious dinner, no pretzels nor peanuts ...very impressed !"
Pros: "Courteous crew."
Cons: "N/A"
Cons: "Dinner was terrible"
Cons: "Rude staff. Airline doesn't respect its own carry-on bag policy. I was forced to leave my bag at the door despite being one of the first on the plane. Seats very close together -- my knees were up against the seat in front of me all night."
Pros: "Everything was great,,, good crew attitude"
Cons: "N/A"
Pros: "I’m gonna leave this empty"
Cons: "Just saying... if you are going to have video screens and “entertainment” please make it more than 3 movies- everything else was labeled in entertainment but was not there- just a big tease And there was no WIFI available- even though the whole plane said “WiFi on board” again, a big ol tease Just don’t offer it at all rather than faking it- or at least tell everyone the system is down or not loaded I would’ve bought a book"
Pros: "Good food and good entertainment."
Pros: "Excellent Customer Service. Very pleasant flight."
Cons: "Mexico City lounge was terrible as their key hub , the wife and food was bad so I went to the hsbc lounge as I am a vip there was well"
Pros: "Seat was good. Crew was good. A meal and beverages offered properly."
Cons: "None."
Cons: "Ground staff in Lima was very unhelpful when they broke my suitcase. No offer of refund only a handwritten phone number to call in a few days. Handwriting was not legible."
Cons: "The flight was late with no explanation. On flight entertainment broken, no explanation or apology. Mexico City airport is is disorganized and the bathrooms broken or filthy. They broke three suitcases on my flight, including mine. Quality of service and response is zero."
Cons: "Will never fly with Aeromexico ever again"
Pros: "Food was just terrible¡"
Pros: "On the long leg from Seattle. I was in an empty row so I could stretch out. At least a snack was served after takeoff and before landing."
Cons: "Food was poor and flight delayed because of crew, at least that is what I was told."
Pros: "Loved the entertainment as iwas able to see my favorite program. Everything went smoothly."
Cons: "Everything was fine. We just got nervous because our luggage was literally the last ones to come out."
Cons: "On of the meals was cheese flavored mush with boiled green beans."
Pros: "Nothing, they didn’t let me board"
Cons: "The fact they sell you a flight with a connection in Mexico City with only an hour to transfer is ridiculous. Being that this is mexico’s airline they must know it’s a literal impossibility to make that connection. When you arrive they automatically shuttle you into an area to rebook you almost like it’s expected. Then you wait for 8 hrs in a crowded ghetto airport waiting to get on the next flight. When you speak to customer service they talk to you like your a dummy."
Pros: "Awesome direct flight. Crew was efficient. No crying babies."
Cons: "Didn’t wake me up to offer me a beverage or food :( I was hungry. Oh well. I ate tacos when we landed."
Pros: "Nice crew, free drinks"
Cons: "Food (pasta) was terrible, not a comfortable plane for an overnight flight. I'm small, just over 5ft and 110lbs (50kg) and I was uncomfortable the entire flight, couldn't sleep even 5 minutes."
Pros: "The crew was very friendly and kind. I enjoyed the coffe a lot"
Cons: "Boarding was delay. I spent 25 minutes making a line"
Cons: "The layover in Mexico city was too long 10 hrs layover....."
Pros: "Smooth flight. Great and attentive ground and air crew. Bilingual and great food and drink."
Pros: "First class"
Cons: "Seats no that comfortable"
Cons: "Basically I had 4h of connection in Mexico City and even so Aeromexico made me miss the flight to extort money. After arriving in Mexico City Took 1.5 hours to get the bags. Then another 0.5 h for re-inspection. After 2h they still had not set the boarding gate so I went to the international boarding area. As I was close the gates 30 min before boarding I decided to look for my gate and to my surprise they changed to the national boarding on the opposite side where it should be. I arrived at the gate 15 min before the scheduled departure time and the plane had already taken off without announcing my name! From that moment Aeromexico totally abandoned me! Basically the only solution they offered me was to buy a new ticket for Houston for $ 1,400.00 because there was no place on any flight! I missed my work day, my US phone did not work in Mexico City and I thought I had to sleep at the airport! Thank goodness the airport's consumer protection staff helped me a lot. They somehow managed an Aeromexico flight on the same day with no additional cost. The flight I got there were 4 empty seats and they were trying to charge me $1,400. Shame on you Aeromexico."
Pros: "The food and the crew totally good"
Cons: "Maybe the toilets, need to be clean at least once in a flight"
Pros: "Crew was super nice"
Cons: "Airline to be more user friendly with connecting to free entertainment"
Pros: "Crew was efficient and pleasant making for a good experience."
Cons: "Nothing"
Pros: "Nothing"
Cons: "Leg room was too small, food was awful, no taste. Bathroom smelled even from take off."
Pros: "Smooth operation"
Cons: "WiFi is horrible"
Pros: "The people working for Avianca were especially helpful and curious. We need extra help with wheelchair assistance for my wife."
Cons: "We delayed one day do to rescheduling"
Pros: "Food"
Cons: "Drinks"
Cons: "Checked into flight 1.5 hrs before the departure and luggage did not arrive!? At least 1/3 of passengers ended up w/o a luggage!"
Pros: "The flight got me there"
Cons: "WiFi was too slow to be able to watch anything. Seat small and uncomfortable. Flight attendants not friendly."
Cons: "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the top compartments. The crew was not very helpful because I almost went into a hypothermia condition because the air in the cabin was extremely cold. When I ask for a blanket one of the stewardesses said that AA would no longer have blankets in flight which I prove it wrong when I saw in the flight Mai-SDQ blanquets all over the cabin. The soliton they gave me was that they would ask the crew to raise the temp in the cabin, I had to make the request three times and I had to tell the stewardess that if not raising the temperature in the cabin I could have gone into an emergency hypothermia crisis. I had to take another shirt from my carry-on to put it over my shirt to warm me up."
Pros: "On time and the staff was great"
Cons: "Nothing"
Cons: "Flight was delayed for whatever reason. Did not give us a reason why. Also boarding was very haphazard. They just boarded all groups at once to try to make up some time. Almost did not make it to our connecting flight in time"
Cons: "Not enough time in London to change planes. We missed the flight"
Cons: "Did not offer enough WATER."
Pros: "The nicest flight crew we experienced"
Cons: "The chairs were tight together"
Pros: "For this flight I was seated in first class (I scheduled it this way; it wasn't due to a last minute upgrade) and the flight attendant was very personable and attentive :-) Service was wonderful and the meal was great! Of course, the flight attendant made sure to keep our beverages topped off as needed. It was a wonderful experience"
Cons: "The boarding process for just about any airline is nearly identical. It always seems like it takes longer to board than expected even if, in reality, it's not an unreasonable amount of time. The only think I didn't care for was that overhead storage in the area I was sitting was just about full by the time I was seated which meant that I had to store my carry on a few rows behind where I sat. This meant that during off-boarding I needed to go against the flow of people to get back to my carry on. All in all, it was a minor inconvenience."
Pros: "Our pilot was great. Kept us informed, was pleasant and got us in early. I appreciated the extra information he provided regarding expected turbulance and arrival updates."
Cons: "There wasn't individual entertainment unless i used my own device."
Cons: "Lost our bags on our 6 hour layover in Bogota and when we arrived in Lima (our last stop cusco) they were not nice about it at all. So rude. We almost missed our flight to cusco because of it as well even though we had almost a 3 hour layover. Took more than 24 hours to get the bags"
Pros: "Nothing"
Cons: "The Avianca flight was over 4 hours late. We missed our connecting flight with Star Peru, and had to buy new tickets with Viva Air. We spoke with an Avianca supervisor who told us it was not her company's fault the flight was late. Avianca had a flight that night to our destination but they refused to find space for us, or to issue some type of refund or voucher for our lost time and money."
Cons: "We are letting too many people with the flu, travel. This in turn is spreading it to other places and getting too many people sick. We need to control this more. I don’t have an option after spending all this money on if I can stay healthy or not, and that is not ok."
Pros: "The attention and services"
Pros: "Everything was perfect"
Cons: "Everything was good to be honest"
Pros: "The food was fabulous!"
Pros: "The bag search was very thorough and many employees were wearing their Peru jerseys under their uniforms."
Cons: "Everything else. Flight was delayed almost four hours with no explanation. Received multiple calls from Avianca but all in Spanish until fifth one in English hung up once we confirmed we understood there was a delay. Staff communicated different directions. Only one cafe to wait in. Substitute breakfast served was underwhelming. Plane was incredibly dated with life vests strewn about/not tucked away. Upon deboarding, incredibly unclear that we had to completely exit and go back through security, meaning we had no time between flights for the restroom or to buy water."
Pros: "Clean comfortable and on time"
Pros: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Cons: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
Pros: "I loved the crew on my trip"
Cons: "Nothing everything was grate"
Pros: "Like the clean, comfortable seating. Great crew service and in time!"
Cons: "n/a"
Pros: "The flight attendants were incredibly attentive"
Pros: "Good flight, helpful staff and friendly crew. There was a flight delay out of Iquitos due to fog, causing us to miss our next connection in Lima to Cusco but the staff in Iquitos made sure we got on the next plane with new tickets and luggage transferred to the right plane. Naturally, we were disappointed with several hours of delay due to safety but were pleased with the service in resolving our concerns. There was no entertainment available on this trip ever through there was a screen for each seat."
Cons: "None"
Cons: "Flight was delayed because of weather. No fault of carrier."
Cons: "Flight was cancelled and we couldn't get out until the next day. They did put us in a hotel and pay for our meals, so that was good, but it was still several hours in line and a big inconvenience. The $30 off coupon for a future Avianca flight is pointless since we live in the US and don't plan to be back in Peru anytime soon. I free ticket or at minimum an upgrad on any star alliance partner would have been appreciated."
Cons: "Check in crew were awful. Told us that there was a sick passenger on the plane and asked if my friend and I would volunteer to take a flight out the next day, that star alliance would put us up in a hotel over night, pay for our evening meal and fly us business class in the morning, that all we had to do was wait at our departure gate And someone would call our name before boarding. We accepted, waited patiently, then we were scolded for having our checked bags with us and told multiple different conflicting stories about how we were to board our flight, that volunteers were no longer needed. I checked multiple times with check-in crew to confirm that the scenario was a go. They confirmed each time, so I canceled my accommodations for the evening in Lima. The change up at the gate left for a big mess to clean up. The gate crew kept arguing hat they never told us to cancel our Lima plans. But that was besides the point. The point was, they told us one thing, there was a major breakdown in communication among check in and gate crew as well as between all crew and me and no crew member took ownership or apologized for the flub up. And I'd like to point out, this was not a language barrier issue, all flight crew spoke English fluently. One crew member said all volunteers were obtained and they no longer needed us, another said that the sick person flying (the initial issue) was no longer flying, so no volunteers were needed. crew never owned that. they suggested that it was our issue that we canceled our plans. We were able to fix, but incredibly disappointing and frustrating experience."
Pros: "The flight was on"
Pros: "Kind and attentive crew"
Cons: "Was a bit delayed"
Pros: "Entertainment"
Cons: "Too many levels of passengers"
Pros: "Very efficient boarding, comfortable coach seats, good crew"
Cons: "No food! except pretzels and sandwiches for purchase. I didn't purchase a sandwich but the two guys next to me did and were both vocal about their disappointment with what they received for $9. And they were strangers who didn't talk to each other the rest of the time, so I think they meant it. Also, entertainment: they had a movie on the pop-down screens, and 4 free movies to stream to your device using onboard wifi, as well as 2 tv shows. So maybe I'm being harsh. But it was a transcontinental flight and they didn't have headrest screens loaded with movies. Is this only for international flights? The movies were bad, or at least not appealing to me ('Keanu' and 'Zoolander 2'). It was possible to pay for additional movies, but who wants to do that? It was sort of the EasyJet model, where you get good basic service but pay for everything additional that one gets for free on Delta. Maybe that was reflected in the price I paid for the ticket, but I was expecting that AA would be in the same league as United and Delta. One nice perk: free wifi for T-Mobile customers, including me."
Pros: "Very quick flight and good service."
Pros: "On time. Friendly crew. Good price."
Cons: "The flight was delayed about an hour."
Pros: "They switched my flight promptly when I missed my connection."
Cons: "I missed my connection for no apparent reasons. When asked for compensation they said there was nothing they could do and cited reasons Regarding the boarding and deboarding of a special needs passenger."
Pros: "Seats were fairly comfortable"
Cons: "No in flight movie"
Pros: "The plane was almost empty and so I was able to rest comfortably."
Pros: "Very comfy seats, a lot of leg space."
Cons: "One hour delay"