Daily cleaning, installation of cabin HEPA filters on flights from Washington to Tokyo Narita Airport
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Scores according to KAYAK customer reviews
Pros: "Was able to get to get to Narita Airport."
Cons: "Okay and not any issues."
Cons: "Entertaining in English"
Pros: "Very comfortable and nice atmosphere"
Pros: "Felt welcomed"
Cons: "Just felt a little cramped but not to bad"
Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
Cons: "very poor communication of information"
Pros: "Very friendly and polite. Very helpful and on time."
Pros: "They were every where all the time! No sitting around in the back like most airlines. Movies Hallie and many first run and Oscar nominated."
Pros: "The crackers design beside the meal and different colors of the sleepers."
Cons: "Ear phone is not so comfortable!"
Pros: "Polite friendly and attentive Staff. From checking in to inflight."
Cons: "No complaints! Not even one!"
Pros: "Great service."
Pros: "Excellent and original Japanese meals"
Cons: "Everything was great!"
Pros: "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
Cons: "Entertainment system went down but the staff fixed it."
Cons: "I wasn't able to pre-select my seat."
Pros: "The legroom is comfortable for a tall person."
Pros: "Very nice airplane with new technology"
Pros: "Movie choices"
Cons: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
Cons: "Airplan so old and ac not work super hot."
Pros: "All was efficient but no standout"
Cons: "Nothing was bad enough to mention this column"
Cons: "Leg room"
Cons: "Didn't get to go. Thanks for selling me worthless insurance."
Pros: "Curteous and pleasant."
Cons: "All packed the plane. Tight."
Pros: "cost performance"
Cons: "non-flat seat"
Pros: "Great staff and washlet toilets on board."
Cons: "I ended boarding last not one of the first as other airlines."
Pros: "Last minute accommodation for Muslim meal was awesome!"
Cons: "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
Cons: "being moved"
Pros: "Always on time!"
Cons: "Everything is perfect."
Pros: "The bathroom is super clean."
Cons: "Maybe you can make some alterations with your meal offerings."
Pros: "on time"
Cons: "We couldn't land in Narita due to bad weather, so we did emergency landing to Haneda to refuel and go back to Narita. But after we got off in Narita, the immigration is chaos. Nobody arranging it and people just going wild, nobody knows where the line should begin. We spent 2 hours plus in the imigration line. So from the scheduled time to arrive at Tokyo 5pm, we get to our Hotel at 2am. Good job Narita airport!"
Pros: "Foods are good, crews are good."
Pros: "The crew were cooperative and the supplies were good"
Cons: "The chairs were not comfortable and the toilets were so dirty"
Pros: "A sense of quiet efficiency. On time and courteous."
Cons: "Very slow boarding process in Itami"
Pros: "There was a huge check-in line but it went quickly because they had 8-10 ticket agents with luggage 'helpers' for the agents. Of course there was a problem with my reservation that they had never seen before which manifested itself by them not being able to print my boarding pass. They called Tokyo and were told that they had never seen my problem before either. Anyway, the ticketing supervisor stayed with me for 45 minutes until they could over come the problem. I would be a rich man if I had a nickel for every 'So-sorry' I got that day."
Cons: "Air temperature was super hot and uncomfortable."
Pros: "I was treated like an important customer. Many airlines do not do this."
Pros: "Just okay."
Cons: "Som studies need more experience to customers"
Cons: "Boarding was not done by numbers or range of numbers."
Pros: "Very comfortable with delicious meal!!"
Cons: "Only the space was lacking...not a lot of room for such a long flight and having to sleep. But it was okay!"
Pros: "The crew was nice, the food was good. We did miss our first flight, so we were automatically rebooked on a new flight."
Cons: "We missed our first flight because of our connection."
Cons: "Terrible service. It’s a nightmare to fly with. And I have a baby with me that even worse to fly with Eva."
Pros: "crew excellent and very efficient & professional"
Pros: "Everything great"
Pros: "Eva does a great job, nice personnel, good food...probably better than most."
Cons: "More leg room. (My usual complaint,) Premium Economy Very Nice, but at a premium price. I flew once...nice to be offered a glass of Champagne once seated!"
Pros: "Flight crew"
Cons: "No leg room"
Cons: "Was not able to board"
Pros: "The quality of the ground handling is very good and the attitude is friendly! Handling things quickly"
Cons: "Children's meals can be changed a little more, then the amount is a little less!"
Pros: "The seat was comfortable. The crew was very nice."
Cons: "Keep doing the same. Cost is not always the most important."
Cons: "It was lovely to have a meal but there was no beverage service. Not even water. It may have been because of the strike."
Cons: "My first meal was kind of burnt, and I wish they would offer a salt and pepper packets. Also, more frequent Rounds to pick up trash would be helpful"
Cons: "My food was kind of dried up like it had been over microwaved. We were very swished in our seats. Two middle in row of 4. :("
Pros: "Flight attendants were all nice and friendly."
Cons: "Seating way too tight"
Pros: "EVA isn't a discount airline. Being the National Airline of Taiwan and a member of the STAR alliance, you will pay a premium price. I was originally being put in a row right behind the bulkhead with no individual monitor and a seat that was extremely cramped because of the tray table. I knew that I would be able to hang for a 13 hour flight and fortunately, the flight attendant was able to move my wife and I."
Cons: "Only one current movie available. Food was bland and not very appetizing."
Pros: "It was a good comfortable flight and on time"
Cons: "I wish we had more food options"
Pros: "EVA crew was wonderful and hardworking"
Cons: "Did not like our seats and weight limits for carry on"
Pros: "I’ve always had a great flight with them. Crew always very nice and very helpful."
Cons: "I have nothing bad to say. Maybe it there was a little more entertainment more movies and tv shows."
Pros: "The 1st class treatment by the flight attendants. And the excellent meals served."
Cons: "Baggage rules on itinerary didn’t match reality. Baggage 7kg was enforced, check in bags almost empty as documents & computers weigh a lot, and cant be trusted to “check-in”. If I had know we could check in four bags free it would have made a big difference. The itinerary says one each, plus one for Premier status, which adds up to three in our case. Not a happy camper. Will avoid EVA when there are other good choices. My wife had advised against EVA to begin with, check-in confirmed her advice. Crew didn’t come by much with water or juice, but they were courteous. Seat belt sign was put on when bumpy, but not turned off for the next hour or two of smooth sailing. “I told you so” was here reaction . . . ."
Pros: "Cute and friendly flight attendants. Food was very tasty. Seat were amazingly comfy - no probs with sore bottom. Cabin area clean. Check-in was very easy."
Cons: "Think seats maybe 1-2" (2.5-5cm) closer than Asiana - knees hitting seat in front and if person leaned seat back, it would hurt."
Pros: "I really enjoyed the flight seated in the exit row 45. I was amazed at the on board service. The attendants moved quickly also in a run without the usual frowns that I’ve seen on other airlines."
Cons: "The exit row seat 45C was too narrow. The cup of coffee I had near the end of flight tasted like halve coffee halve tea. Also the checkin line was too slow. There appeared to be more clocks standing around instead of attending the customers trying to check in."
Pros: "Very comfortable. Great movies."
Cons: "Not so good on the television shows"
Pros: "Never flew with EVA but timely take off and landing. Smooth flight. Kind crew members. I think everything is great because I did not expect a lot from this airlines."
Cons: "I don't know much about Chinese food. Announcement was a bit hard to understand their accent."
Pros: "Friendliness, comfy seats"
Pros: "It's like a well oiled engine, they are very reliable every time I fly with them. The service is good and courteous. The in-flight entertainment is wide ranging. The food is ok. Washroom is clean and fresh."
Cons: "More leg room for economy class. :-)"
Pros: "Great food, clean bathrooms, courteous and efficient service. It was my first time flying with EVA Air and I would definitely choose them again."
Pros: "The fly attendants offer water and juice frequently like every 1-2 hours and also snacks 4 times during the flight. Meals taste good and inflight entertainment is good."
Pros: "Reasonable legroom in Economy. Friendly staff. Clean bathrooms."
Cons: "Beer selection is terrible (eww - Heineken) Movie selection is very limited"
Cons: "I did not like the transfer from Eva to air Macau. Horrible. Long walk. No one there. No lounge to wait 5 hours!! I hate what happened"
Pros: "Nice staff good movie selection good flight"
Cons: "Wasn't able to confirm seats ahead of time. The option to order a vegetarian meal would have been good. Wasn't able to do either of these things through kayak or eva websites and there were no option once on board."
Pros: "Plus points: Boarding slightly late but OK once it got going. They seemed to have a reasonable drinks selection on board. Cute safety videos."
Cons: "Once boarded some people move around and "re-allocate" their seat. Some recline seats during the meal service and staff are reluctant to tell them off depending on their age. Food unimaginative. A321 narrow-body - only one movie on main screen (inaudible but with Chinese-only subtitles) and no seat-back TV on a 3-hour flight. Overall not so good but another flight I took, widebody (A330) service, has seat-back TV and so is more tolerable."
Cons: "The 6 hours layover"
Pros: "The flight crew was amazing. They were very kind and helpful"
Cons: "I'd work on the in flight food"
Pros: "I don't have kids, other people do. The attendants give each child a play package to keep them busy and bring out their food early to keep them from making a fuss. There's more than enough to keep adults busy; movies, games, shows, food"
Pros: "Everything is perfect"
Pros: "I had a ile seat,and wasn't crowded"
Pros: "Crew always pleasant service good. Seats comfortable"
Cons: "All good"
Cons: "Flight crew was unfriendly with myself and other passengers."
Pros: "The service was fantastic, the food was great, the plane was in great shape, overall a great experience - I'd certainly fly again!"
Pros: "relatively more spacious than other airlines"
Cons: "seat itself not comfortable enough, hard seat; food can perhaps be improved"
Pros: "Great flight and polite crew. The aircraft was clean and comfortable."
Pros: "fantastic flight experience. the aircraft was clean neat and comfortable. i loved how they kept the restrooms so clean even through a 13.5 hour flight. I slept through dinner but the western style breakfast was good. The crew was attentive and polite."
Cons: "Old 744 plane. One of the 3 remaining 744s. In flight entertainment has low resolution screen (but touch screen though). Crew service was average - below par for an Asian airline. Seats are not comfortable. No drinks were offered after meal service for such a long flight. Please learn from SIA."
Pros: "Awesome flight...on time and good food.. customer service was excellent"
Pros: "Very relaxed atmosphere with helpful attendants, great food (Asian vegetarian special meal. I also appreciate the lounge while waiting. Altogether the tops, in a totally different realm (i.e. postitive) from flying on US carriers."
Pros: "I enjoyed the fact that they were organized professional and efficent"
Cons: "My last flight was through United I will never fly with them again"
Pros: "No distance between passengers (covid)"
Cons: "Food options were very similar. And the pre-made meals are hit or miss"
Pros: "I love your hostesses"
Pros: "On March 4, my wife and I made a flight from New York to Sydney with a transfer in Doha, Qatar. We flew the Qatar airline business class. Everything was great despite a very large flight. New plane, very clean. Wide comfortable seats turning into a large comfortable bed. Great menu and good wine list. All staff are professionally trained and very friendly. All this made this flight very comfortable and we were not tired."
Pros: "Same as before"
Cons: "Same as before"
Pros: "Crew is amazing and very courteous. The seats were very comfy and food was awesome. Thanks."
Pros: "Service was okay."
Cons: "Could have been more customer focused!"
Pros: "Response is the same as above"
Pros: "The service is excellent. Best of the airlines bar nane"
Cons: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
Pros: "Everything was good and nice. Had a good time and felt welcomed. Had a really good experience."
Pros: "crew was ok. they RAN OUT OF WATER. THEY RAN OUT OF MILK."
Cons: "stock the fridge"
Pros: "Everything was good. Seat is roomy and able to stretch leg."
Cons: "toilet is smaller"
Pros: "Great crew. Met every request and did a very professional, yet personal job."
Cons: "Overall meals were best I've had on flights. Did not care for last one but probably just a personal taste."
Pros: "Nice airplane, great crew."
Cons: "Beef stroganoff was terrible"
Pros: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"
Pros: "Nothing was spectacular."
Cons: "No lounge in Philadelphia took my Priority Pass. On the flight, the woman in front of me threw her chair back without asking and almost had hot coffee all over me. When I asked her to put her chair up, she got mad. She went to staff to insist she could put her chair back. I showed them that I was indeed in a back brace for a health condition and that I needed opportunities to move and shift, cross legs to release tension, etc. Staff sided with the rude woman, who, given the chance to move to an equal seat on the opposite aisle where she could recline, refused to move. I was very frustrated and have never been treated with such discrimination regarding my health concerns."
Cons: "My baggage was lost!"
Cons: "Nothing it was great"
Pros: "Food, entertainment options, comfortable seats, warm blankets"
Cons: "My volume did not work well on the entertainment system."
Pros: "It was exellent but long flight keep it up!"
Cons: "Everything was above avarage"
Pros: "Decent leg room nice food"
Cons: "No in flight wifi"
Cons: "My suitcase was broken"
Pros: "The planes were nice and the crew was nice."
Cons: "Every single flight we were on was delayed, with no explanation. The food was good on the plane, but almost every meal option I wanted was out by the time the crew got to my seat."
Pros: "Philadelphia-Doha was excellent and noticeably better than Doha-Bangkok. ood, service, condition of aircraft were all better in the PHL-Doha leg. I have done the trip a few times now so it is not a fluke. Odd that the Doha food (and I usually get the local dishes) is very so-so. I usually only take a bite or two. Not appetizing. The Doha-BKK staff was less professional as well. The trays of the main meal were left with the passengers so long, we passengers started to bring our own trays to the galley. The plane out of Doha was very tight so passengers in economy have that sardine experience. The cup holders did not work although they would have been useful."
Cons: "Extremely small leg pitch"
Pros: "the room on the plane, the food, the service was all great ! I was worried about the international flight but Qatar made it a great experience!!!"
Cons: "I can't think of anything that was negitive"
Pros: "Excellent airport; always on time; good meals; excellent entertainment"
Pros: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Cons: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Pros: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Cons: "The sandwiches are a little dry and movie selection a little limited."
Pros: "Good legroom, friendly crew."
Pros: "Like your six seats in a business class row compared to Emirates, Air India and very awkward seats of Etihad. Qatar business class staff also tad better than others."
Pros: "Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom."
Cons: "Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen."
Pros: "Courteous, helpful and professional crew members."
Cons: "No internet service on long international flight. Boarding process for business class could be better."
Pros: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Cons: "Meal plan customer service"
Cons: "long long long trip in the middle of the trip ther is no water to wash my hands"
Pros: "I like Qatar Airways very much. Ground and air personnel are all professional and courteous. I will fly Qatar every time I can."
Pros: "Nice and spacious aircraft."
Cons: "Some confusion on Hindu meal and vegetarian meals."
Cons: "no one came to help even after asking for assistance"
Pros: "Quick boarding/ friendly ground staff as well as the cabin crew! Food was great(even though I don't normally eat plane food) but I enjoyed their meals! Plenty of leg room with the seat compared to other airlines I have flown with! Free wifi on certain planes(even though for 15 mins, better than nothing!)"
Cons: "Could have a bit more choice of movies but wasn't bad"
Cons: "I had cancelled my flight with qatar airways due to the current political problems. My ticket was booked through the agent airfare.com. They have handled the issue terribly. To start with. They said that they have to charge me a $615 penalty on top of the $750 i had payed for the ticket for cancellation. They mentioned that ill be refunded my $750 from qatar as they got a waiver for me. I received $250 from qatar airways and nothing yet. Airfare's customer service staff is highly uncooperative and v rude"
Pros: "Liked the raw vegetarian meal as it was perfectly plain. Attendants also very solicitous and went up and down several times with water after the meal."
Cons: "Seats are small and huge line for the toilet, but that is the nature of the plane and not Qatar's problem. Boarding was only good because passengers did not cooperate adn stood up when they were asked repeatedly not to."
Pros: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."
Pros: "The flight service was great. We had a slight delay on the way back to Doha from Heathrow but they made up for it by getting us through security faster so I didn't miss my flight to Tokyo. Overall the timing was excellent and I got home without having to fork out any extra money."
Cons: "Song selections"
Cons: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Cons: "Headrests on quatar airways are uncomfortable , especially for someone who is short and neck gets very stiff"
Pros: "The boarding was quick and the plane departed early."
Cons: "I had an exit row seat (21G). The seat felt like a church pew and the right armrest was lower than normal since it was mounted on the exit door. This was by far the most uncomfortable flight I've had. My back started to hurt even before the plane took off."
Pros: "Crew, movies, comfort"
Pros: "Crew was super helpful and very accomodating"
Cons: "Can’t think of anything. A few times I’ve flown Delta, the service has improved. Having helpful staff on board is very important . Years ago it was very unpleasant to fly Delta because of rude flight attendants especially on us domestic flights. Hopefully that has all changed. Especially the older crew. If they can’t stand doing better customer service they need to retire . Happy to fly Delta and will let people know."
Cons: "No ear plugs in my amenity kit??"
Pros: "Smooth landing"
Cons: "Boarding should be more organized"
Cons: "Excellent service"
Pros: "Flight was comfortable and smooth all the way"
Cons: "Tastier food options"
Pros: "Amazing crew and food and entertainment selection!"
Cons: "Honestly nothing it was perfect"
Pros: "I love having a crossword puzzle and lots of fun things to watch."
Cons: "Seats were a little rickety, and one didn't recline properly."
Pros: "The crew was polite and welcoming."
Cons: "Delta One screens are a bit small."
Pros: "The crew at the checking counters were very accommodating. Knowing that I had requested a wheelchair, they changed my seat to one that was closer to the door."
Cons: "The flight attendants in my could have been more visible other than just during the food service time."
Pros: "Clean plane. Excellent service flt DL0295 our flight attendant (Nancy, sorry didn’t get her last name) was fantastic."
Pros: "Was ultimately seated in Comfort+ even though I had an Economy ticket."
Cons: "Seat assignment with Economy ticket. More than willing to be asked to move for family seating, etc. Just feels nicer knowing you have an actual seat."
Pros: "The crew was very friendly. Boarding was quick."
Cons: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Pros: "Crew were attentive and the food service schedule was helpful in making the time pass. wonderfully generous pours on the complimentary wine service"
Cons: "Food was really just gooey goo."
Pros: "Crew was very friendly for the most part. There seems to be a chance in the way they interact with customers. It's noticeable. The food still is not bad, not great. Drink selection was pretty extensive and impressive. Free wifi for messaging apps is great."
Cons: "Electrical plug is right at your knee level. Bread is rock hard an inedible. Plane felt very dry compared to other Delta planes. Would be good to know when the Wifi will be off (as it is off as we "approach the North Pole"). I wish we didn't have to repack bags that are over 52lb."
Cons: "Touch screen not very sensitive, required a lot of tapping to click."
Pros: "Super friendly staf, big enough seat, good enough food, enough room for luggage."
Cons: "Seat was smaller than EVA and food not quite as good."
Pros: "I like flying delta. They always serve drinks first"
Cons: "It’s such a long flight. Not your fault."
Pros: "This is what airlines used to be like. The food and quantity were excellent. Too bad these services aren’t offered on domestic flights. We had a snack or meal every couple hours with plenty of drinks. The legroom was ample and comfortable."
Cons: "Gave confusing instructions on transfer"
Pros: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"
Pros: "I didn't realize there was a 20 hour transit time in Portland. Delta wanted $330 to change the tickets. I could buy a new Delta ticket for $179. Bought a new Alaska Air ticket for $107"
Cons: "Trying to get an answer to this problem"
Pros: "Vivian and her coworkers were fantastic!"
Cons: "Old cramped untidy and limited drink service"
Pros: "The service was excellent from boarding to inflight operations everyone seemed happy and made a honest attempt to be helpful and create an enjoyable experience for me and my Travel Partner."
Cons: "Plane was late coming in and my departure time was 30 minutes off schedule."
Pros: "really nice cervices"
Pros: "I like that I had a window seat with enough space to stretch my legs and look at the view."
Cons: "I was shy about 45 min of boarding my flight. I didn't want to do self check out because I wanted to make sure my Itinerary was right so I went to a clerk. She did my boarding pass by verifying who I was and by my Id and printed out. I then go to security they asked for my Id and boarding pass. I gave it to them and she was like Ingrad is not your name doesn't match your ID. I said no it doesn't your going to have to go back up and get my boarding pass redone again. I was Furious and frustrated because I didn't want to miss my flight over a mix up from one of your Clerks and at the time she never asked me if I wanted a window seat or not . This made for a bad experience going to Atlanta but I was grateful that I didn't miss my flight."
Pros: "liked the pods in delta one"
Cons: "wish the pods were a little longer for sleeping. it your 6'1 or taller you can't completely stretch out"
Pros: "Good service. Friendly staff. Jet bridge in NRT."
Cons: "Never got a boarding drink; No jet bridge in Shanghai."
Pros: "Gate personal kept us notified about flight delay. Flight crew was very positive on plane and they were as miserable about the delay as we were. Snacks and drinks were brought out. The gate crew keeping us updated is what saved the name of Delta. If she didnt do that people would have been angry."
Cons: "Flight was supposed to depart at 0730. Actual departure was 1045. Three out of seven of the flight crew were not happy about how badly they were being treated by call center and /or management while they were delayed with us at gate. Snacks were brought out because of delay but they were just junk food. Nothing I could eat due to allergies."
Pros: "Let’s face it-no one likes a 14 hour flight. But the staff was great, food pretty good, movies flew by and we arrived early and happy and bags at baggage claim by the time we got"
Pros: "Good crews"
Pros: "Boarding was quick and efficient. Landed early!"
Cons: "Food was Meh but fine"
Pros: "Left on time, plane was clean and arrived early"
Cons: "*Again, my first choice of main off the menu, in Delta One, had run out. *Not a fan of the Delta One seats."
Pros: "Crew were lovely, boarding wasn't too painful."
Cons: "Payed extra for a seat that was the seat I selected. Totally disappointed"
Pros: "Nice crew, good entertainment"
Cons: ""Upgraded" from an aisle seat to middle seat between two heavy people, very uncomfortable even in comfort plus."
Pros: "I had to hassle Delta going down because they did not precheck me. Blamed TSA. Called customer service when I checked in online and they got it done without a hassle."
Pros: "It was only 1.5 hr flight."
Cons: "Apparently Delta has decided even if you have a qualified KTN, they can arbitrary decide not to honor do you cannot precheck thru TSA. No way to input KTN at purchase on website and couldn't get it done at ticket counter. Thanks Delta"
Pros: "Delta crews are the best in the US, very competent and they know how to take care of you."
Cons: "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
Pros: "Nothing. Delta sucks!"
Cons: "Poor management prior boarding"
Pros: "Excellent flight. Nice new aircraft."
Pros: "I liked the price of the ticket."
Cons: "In comparison to Korean Air, which I often use for overseas travel, Delta doesn't quite measure up. The overall performance and professionalism is lower."
Cons: "Individual seat space is small, nor do seats recline much."
Pros: "*departed and arrived on time. *the only male flight attendant was full of smiles and friendly to everyone."
Cons: "The Two female flight attendants standing just behind business class giving the safety demo need to be more professional and take it seriously. They were chatting back n forth, rolling eyes, and didn't fully show how to use the life jacket or oxygen mask."
Cons: "Unreliable flight, always late, not staff at the check in terminal"
Pros: "The movie selection was very good."
Cons: "The seat was kind of tight."
Pros: "Food was pretty good."
Cons: "Taller so hard to get comfortable."
Pros: "The Dreamliner was the latest version. Wonderful staff and Toronto is a great airport"
Cons: "Better luggage Service"
Pros: "Friendly staff, decent food"
Cons: "Premium Economy seats didn't have leg rests"
Pros: "Brand new aircraft"
Cons: "Not gourmet not even fast food. A lot of area for improvement."
Pros: "I had room!"
Pros: "movie selection on international flight was great."
Cons: "Had a serious delay, which was not acknowledged in anyway. We just waited near the gate for a long, long time. Also, for one of my flights, my group number was never called. I asked the flight attendant about it (when I passed through the gate after most other customers had boarded) and she flippantly responded with something like, "Yeah, maybe I didn't call your boarding zone. I don't know. Whatever." This left a terrible first impression on me."
Pros: "Nice plane, solid food."
Cons: "Waaaay too hot."
Pros: "Nice plane."
Cons: "WAY too hot."
Cons: "While booking the tickets I was told that my luggage will be checked in till my final destination but I had to collect them at Narita airport. I had to cancel my plans of sight seeing at Tokyo downtown due to this."
Pros: "Nothing. NOTHING."
Cons: "It took two hours to check my bag at the airport. The plane engine needed to be jump started, and I missed my connection flight to Paris. I had to spend an entire day stuck in Toronto, sick from terrible Hotel and airport food, cheap vouchers for terrible food, I missed my traveling companion who made the flight to Paris. I left my hat on the plane after the terrible flight in which they refused us any basic courtesies for the numerous passengers who were about to be stranded, and then the grooming crew kept my hat instead of turning it in to lost and found. Best part? Customer service told me that since I booked via Kayak, that I was not a valued customer and that they would not extend any courtesies to me for destroying my work trip itinerary."
Cons: "Took forever to board"
Pros: "I was concerned the length of travel. The flight and staff were very enjoyable. The meals were tasty. Will definitely book again."
Pros: "Short, comfortable seats"
Cons: "Food was terrible especially for Prem economy. Chicken dish very bad. Difficult to get a second glass of wine with main meal."
Pros: "The seats were unbelievably squishy. And the crew was quite rough."
Pros: "On time"
Cons: "Food not so good and far in between"
Pros: "Not much"
Cons: "I was too tall for the seats and the person in front of me was unable to put there seat back, they wanted me to trade with someone else but the. I just would have been a problem for someone else. The steward made me feel as though I was at fault because I should have payed the extra 100 to have emergency exit seating, they tried to get me to sit in the very back row of the plain and sit sideways across the two seats which means I would not be able to sit next to my fiancé. The whole thing was embarrassing and very rude, maybe people of 6'6" should be charged for emergency exit!!"
Pros: "Service in the cabin was great."
Cons: "Can't think of anything"
Cons: "Flight was delayed 3 hours"
Pros: "Comfort. Individual screens"
Pros: "Superb experience all around....comfortable, clean, good entertainment, on-time, good food curteous crew!"
Cons: "Nothing- we will definitely travel with you again!"
Pros: "the crew was super nice. very friendly and caring. the entertainment was perfect. boarding was easy and timely."
Cons: "the seats offer little to no lumbar support. this was midigated a little with the pillow and blanket, it didnt really do much. for someone who has lower back issues, this was a big problem, a reason i am dreading my flight home. on top of that, it was my first time flying internationally, so i had no clue i had to hunt down my flight via flight time board."
Pros: "Boarding was on time. Comfortable sheet."
Cons: "Food was horrible, and table was dirty and looked like it wasn't cleaned. Poor music and movie selection."
Pros: "Didn't have much good with air canada. Some of the worst customer service I've experienced. Flight was fine."
Cons: "Boarded an hour late, made us miss our layover even though they said they were holding our following flight to Tokyo. The both of us along with 10 others on our flight got to the gate 10 minutes after the flight was supposed to leave and they wouldn't let anyone on. Missed the first day of our honeymoon trip along with unrefundable hotel fees. I travel a lot and never had an experience like this before."
Pros: "I liked that I was switched to Japan airlines. Things went smoother from there"
Cons: "Didn't get to fly the day I was supposed to"
Pros: "I accidentally left my tablet behind when I disembarked. The crew located it and brought it to me speedily while I waited in the baggage area. I'm truly grateful and impressed. All of the flight crew were delightful and thoughtful."
Pros: "Great airplane service, people and amenities"
Pros: "Food and crew were awesome, very attentive to details."
Cons: "Got delayed for almost two hours so rush hour in Japan was my welcome party and it was horrible, when you are on a tight schedule two hours is two much, lost my flight connection to Hiroshima, had to go on bullet train which added 4 more hours instead of 1:25 on a plane."
Pros: "Crew was great!"
Cons: "Why is there no TV?"
Cons: "Missed it due to our first flight being delayed- ended up with ANA air. SCORE!"
Pros: "I had never flown before the day I flew with Air Canada, and the flight I had with them was an international flight to boot- about 13 hours. I was very comfortable in my seat, and caught a fair amount of sleep on the plane. The food was pretty good for "airplane food" reputation, and Air Canada's in flight entertainment is abundant."
Pros: "It was excellent!"
Pros: "Everyone was super polite"
Pros: "Dreamliner was airy and pleasant. Large screens. Electric outlets"
Cons: "Need more E books and audio podcasts."
Pros: "Decent movie and game selections."
Cons: "The flight attendants seemed unhappy, sassy and got frustrated easily."
Pros: "New plane lots of comfort"
Cons: "Canadian airport very confusing got lost twice even with directions."
Pros: "Not much. Maybe the boarding is not bad and the flight is on time"
Cons: "The crew is rude and unprofessional. Really low efficient and the seats are uncomfortable. Too tide for a 14 hours flight"
Cons: "They stole some of my property of my checked bag. Bunch of thieves. Arrogant people like Sue from Vancouver. She is also nasty ugly."
Cons: "When I arrived in London my bag was not on carousel. I went to help desk to find out my bag was put on the next flight for some reason. No explanation given and no real accommodation given except telling when the flight would arrive. I guess I luckily only had to wait an hour, however it shouldn't be that way to begin with."
Pros: "As a 6'5" guy, I was worried about spending ten hours on a plane. Air Canada made the flight enjoyable with comfortable seats (even in the economy class) and high quality flight attendants."
Pros: "It was better fright than expected. We didn't enough time to enjoy Canada airport . We made a onetime fright but took long wait at customs."
Cons: "once again quantity and quality of food was below that provided by the five other international carriers I have used in the recent past"
Pros: "It was okay."
Cons: "We were delayed by an hour due to a fuel issue. The food was horrible. I will never fly Air Canada again."
Cons: "Delayed for almost 2 hours but keep saying just 50 minutes late"
Pros: "Movie selection was awesome, got to see Spectre"
Airlines flying from Washington to Tokyo Narita Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Tokyo Narita Airport
Masks required on board, masks provided on flights from Washington to Tokyo Narita Airport
Social distancing seating
Middle seats unavailable to book on flights from Washington to Tokyo Narita Airport
Testing for antibodies, testing for symptoms for flights from Washington to Tokyo Narita Airport
Waiving of change fees. Search flexible flights from Washington to Tokyo Narita Airport