Great customer service. Safety and cleanliness. Fly delta.
2hours delayed and didn't give notification right away 🤷♀️. I even lost my food to rush to go to the airport. Paid $60 for seafood plate ending just leave it almost halfway on my way to the airport find out the flight was delayed. I wish they have more accurate policy to let passengers knows for any problems about the flight as soon or as early they can
I like that I got to my destination safely.
The TSA screening is absolutely unnecessary. It is dehumanizing and has been proven to be in-effective!
Anyone that purchased a Delta 1st Class seat should have access to the Delta Sky Club. My wife and I purchased 1st Class tickets for a Delta flight from SeaTac to Washington Dulles but were denied entrance to the SeaTac Delta Sky Club because we did have an American Express card.
Really accommodating staff, and on flight amenities. I would fly with Delta again.
Pros: "The seats were very good. The crew was helpful and friendly."
Cons: "We had a connection in Detroit. The flight from Seattle to Detroit arrived about 30 minutes late, and we barely made the connection. Apparently Delta had not told the Detroit-Boston flight to wait a few minutes for us. We did make the connection, but we arrived at the gate with no seat assignment (we had been bumped the day before from our original flight because of a mechanical problem) as the plane was loading. Had we missed the flight, we would have had to spend the night in Detroit and go to Boston the next day. Delta should have told the gate agent that we were coming."
Pros: "Crew attentive, professional, appeared to be enjoying job with full plane."
Cons: "The mew food boxes in furst class taste terrible."
Pros: "Sitting in the exit row"
Pros: "Great crew."
Cons: "Mask enforcement"
Pros: "Clean safe comfortable plane seats. friendly staff."
Cons: "A small credit for miles as the Wifi didn’t work."
Cons: "Having cocktails available on-board"
Cons: "The exit row that I paid up for, for leg room, didn't have extra leg room. First world problems."
Pros: "Crew was awesome!"
Cons: "The boarding did not go on time. An announcement about why would have been nice. Still made it on the flight on time."
Pros: "This was a redeye flight which are never the best. We upgraded to first class for a chance to sleep. The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling."
Pros: "It was nice that the plane was not packed full."
Cons: "Box water instead of water bottles. The seat wasn’t very comfortable since it wouldn’t recline."
Cons: "The Seattle gate agents never said which flight they were calling and since neighboring gates were boarding at the same time it was very confusing and rather chaotic."
Pros: "Crew was very attentive. I appreciated the extra spacing between passengers."
Cons: "I would have liked to see alcohol served."
Pros: "There was an amazing variety of tv shows and movies. That is essential for long flights like ours was."
Cons: "For long haul flights, I am used to being offered a pillow/blanket, even when sitting in economy."
Cons: "There should not be a pay wall around the internet in today's day and age"
Pros: "Everything from hospitality to the ease of the flight. Captain communicated to put all at ease during this time in which this pandemic has gotten many fearful of flying. Great landing as well."
Cons: "Everything was great!"
Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Pros: "Crew was great, flight in general was okay"
Cons: "The plane itself and seating was filthy, some unknown substance fell on me from the vent above, there was a bunch of crumbs in the seat buckle that fell out all over my lap when I fastened it. I'm not sure the tray table was wiped down, or at least not very well. The in-flight tracker was completely incorrect, I was on a 4-hour flight and it read 14 hours and counting throughout."
Pros: "Nice crew"
Cons: "No leg room for 6’6” person."
Pros: "Average flight. Crew was polite."
Cons: "On time performance. Barely made my connecton, because of flight delay. Seems like only 1 in 5 flights are on time according to flightaware.com."
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "I love all the complementary stuff on flight"
Cons: "Better ear buds"
Pros: "Everything! Thank you"
Cons: "Nothing. Thanks"
Cons: "Food really bad on both segments."
Cons: "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"
Cons: "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."
Pros: "The entertainment was nice."
Cons: "If the screen wasn’t behind the seat. I could hear the tapping of the person behind me."
Cons: "Departure delayed by 1hr30"
Cons: "Missed connecting flight because the first flight was delayed by 2.5 hours. I didn’t get the comfort seat I paid for because of this and was not given a refund for it."
Pros: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Cons: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Cons: "Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline."
Pros: "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."
Cons: "Partner site said it was Aeromexico. First flight was delta so different check bag policy for internal flight that cost me $80. Screw you all"
Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Pros: "Nothing, they didn’t care about you or to help, the llady was so rude and unfriendly, this situation ruin my whole trip"
Cons: "I call in advance to paid the fees for baggage, I call Aeromexico because was the main airline for the fly, but Delta at Seattle made me paid again the fees for baggage’s even by phone they said that I didn’t need to paid. BE AWARE AND CAREFUL BECAUSE THE LADIES IN THE FRONT DESK didn’t even look the paperwork that you have in hand, they only want to charge you saying that your payment thru Aeromexico didn’t help you in the 1st fly. How this can happen when Delta and Aeromexico are two subsidiary one of another ?"
Pros: "Boarding is easy as always, I like Delta's system."
Cons: "I had a seat by an exit door. I was incredibly uncomfortable the entire flight due to the cold air comin in and hitting my feet / legs. Two coats and a blanket weren't enough to remedy the issue."
Cons: "Seat, did not get upgraded"
Pros: "Great service, very comfortable."
Pros: "The service on board is always GREAT! in Aeromexico"
Cons: "The flight was canceled and we were put in another flight next night. But the staff in Buenos Aires run the situation chaotically and made mistakes that infuriated many passengers. They need more training to learn how to say "I am sorry" more often and know how to avoid getting into arguments with passengers."
Pros: "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
Cons: "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."
Pros: "Good Snacks, crew is friendly, toilet was clean and we arrived on time"
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Pros: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
Pros: "Lufthansa is a great airline."
Cons: "Food was so hot that it was difficult to remove the packaging to be able to eat the pasta.... Desert was ok, brownie was real hard and too sweet...."
Cons: "The least leg room in any flight I’ve taken. We had requested vegetarian and the flight from Frankfurt to Nairobi gave our meal to other passengers.they told us we had to eat the best dish or nothing. This on an 8 hour flight."
Pros: "Staff was extremely nice and helpful"
Cons: "Check-in Seattle was ill organized and folks cut and groused"
Pros: "The crew was friendly"
Cons: "Maybe not have my luggage lost and get rebooked to a later flight for no reason"
Pros: "Flew Business Class with miles program (United). Lufthansa always gives good basic flight experience. Watched two movies so saved some time at home. Lounges are getting better every time I fly. They are especially good, understandably, in Frankfurt."
Cons: "Nada. They get the job done."
Pros: "Everything Else"
Cons: "Too much cabin baggage."
Pros: "Crew were great. Very friendly & helpful"
Cons: "Lufthansa really need to serve something better than high school cafeteria grade food"
Cons: "No proper wheel chair assistant and made passenger miss the flight. Airlines have to take extra steps to make wheel chair passengers to reach the gate safely and on time."
Pros: "Crew were friendly, boarded promptly"
Cons: "Food could have been better."
Pros: "Tv screens, free beverages, frequent service"
Cons: "The single most cramped and uncomfortable flying experience of my life. The chair in front of me recliner lined to 4 inches in front of my nose. Couldn’t move legs or arms for 10 hours because it was so tightly packed. I couldn’t believe it was legal to fit that many people that closely together."
Cons: "Food could be better"
Pros: "My seat was next to bathrooms when everyone start using it start smelling too much very uncomfortable sitting there. Food chicken was very salted, they run out of drinks 10 hours flight dinner served at begging no snacks or anything till 2 hours before landing"
Cons: "At least air fresheners in bathrooms or something better so passengers can sit comfortably"
Pros: "The flight attendants were friendly. The seats were new. The movie selection was good."
Cons: "The scrambled eggs for breakfast appeared to be powered eggs, or overcooked eggs. The storage bins for the luggage were very small for the middle seats (aircraft was an Airbus A330-200). After several hours of flying, there was trash in the aisles and on the toilet floor. The toilets were dirty and not cleaned. Finally, the toilets ran out of paper towels and tissues with 3 hours to go in the flight, and they were never refilled. The flight attendants put a roll of toilet paper next the sink to use for your hands."
Pros: "Lufrhansa is a fantastic airline"
Cons: "The seat pitch and width were too small."
Pros: "flight attendant found me a seat away from the screaming babies."
Cons: "I was surrounded by about 6 babies. This is not acceptable for a long flight! I would like to have options as to where I sit. There should be a baby section where families pay more to be in a section on their own!!"
Pros: "We purchased seats with extra legroom. They were well worth the extra cost as we were very comfortable."
Cons: "We missed our connection in Munich due to a delay departing Washington, DC. Although we initially had two hours for the connection we were not informed or warned by Lufthansa about the distance from our arrival gate to the gate for our connecting flight. Further, we were not worn ahead of time that we should have built in additional time in our connection because in order to go from Munich to Valencia we would have to go through customs in Munich rather than at our designation. Delayed flight arrived at 9:30 AM and we ran from the H gates to the Shuttle terminal to reach the K gate Desperately trying to make our departure time of 9:50 AM. There were no instructions for passengers on the flight trying to make connections regarding the distance between gates or to be prepared to go through customs. Had we known that we would not make the flight in anyway shape or form because our flight out of DC was delayed by 2 1/2 hours, we would not have a rushed to try to make the connecting flight. Ultimately we were rerouted through Frankfurt and arrived in Valencia eight hours later they are intended time"
Cons: "Not entertainment at all"
Pros: "Good plane and service"
Pros: "Crew was very attentive and efficient. Flight was ready to leave on time but was delayed due to security concerns at Sea Tac airport; even though the flight arrived on time."
Cons: "I did not have a problem with anything."
Pros: "Food was ok. Beer offered at no charge. Lots of entertainment options"
Cons: "Plane was HOT no air and economy was unbelievably cramped and uncomfortable. 9 1/2 hr flight was torture"
Pros: "Staff were nice and friendly."
Cons: "The plane was dirty. The seatback was not clean, and the tray table was stained. The 9-hour flight did not have any USB ports or outlets for charging. The touchscreen did not work well, and my seat would not move forward or back without me pushing or pulling it. This"
Pros: "It was an overall good experience. Very well organized. Since both legs of the flight we're half-empty, it was easier on the crew too. They were nice and helpful. Everything very clean. Entertainment choices were good. Had an excellent entertainment system."
Cons: "Food was kind of bland."
Pros: "Crew is very friendly, seats are extremely comfortable and good room overall, comfortable flight."
Cons: "Hi, To be honest, it was embarrassing to serve that dish on such a major airline. Chicken with bbq sauce and corn or something like that. Was distasteful I couldn’t take more than 2 small bites."
Pros: "The Entertainment, the Food and the nice and friendly manner of all personell."
Pros: "Such great personnel in the air - can't say enough how much I appreciated them."
Cons: "The airline as a whole, however, encourages you to book with them under the reasonable assumption that connecting flights with Lufthansa will be achievable. Now that I've seen Frankfurt, There was no way they could actually expect any of us to make our connecting flights. And they offer no compensation. When I did get another flight, it was terribly delayed. Talking in line with regular European travelers, they said they expect it. Also met several fliers at the service desk attempting to connect via entirely different routes, all having the same experience."
Cons: "Crew was not nice at all. They would skip us along the way while serving others, or even drop ice on us, and never said sorry once (instead, they would say it's only ice, or if I want 2 since they skipped me already twice when serving tea unlike the passengers around me on both sides). We paid nearly $6k for the 3 of us, but the crew made us feel as if we paid nothing. The entertainment system did not work well, and most of the time the movies refused to play. We were always suggested to restart, and were not even given free access to internet as an alternative. No one ever apologized for anything in the entire flight, it felt like this flight was a favor."
Pros: "Flight went smoothly boarding was a little delayed."
Cons: "Getting to gate 10 minutes after boarding time and no one had boarded yet."
Pros: "Everything was generally good and normal"
Cons: "Except the plane was roasting and had no vents"
Pros: "Service , on time"
Pros: "Services, Food, Crew"
Cons: "IFE doesn't had much options."
Pros: "service, care for my 85 pound dog and his kennel while traveling halfway across the globe! Thank you! Flight was smooth, services on board excellent."
Pros: "Aircraft crew was decent."
Cons: "Seattle to Frankfurt aircraft was the dingiest and most crammed aircraft I have ever used on an international leg. The seats were tiny so much so that some other passengers were not able to fit in! The lighting was gloomy, restroom dirty within the first hour of the flight, no space to keep any magazine or books on the back rest of the seat in front of you, etc. Overall - such a bad experience. Not expected from Lufthansa, especially as I have had great experience with Lufthansa earlier."
Pros: "The view - flying low over the northern extremes of Canada was superb. Thanks to the pilots etc."
Cons: "The flight was late arriving at Frankfurt. I requested a notification to my connecting flight. Crew member frowned, turned away and in formed me, "We don't do that". I ran to the Connecting Lufthansa flight and barely made it on time."
Pros: "Boarding was done very quickly. Unlike the norm nowadays, people weren't cramming every single inch of space in the overhead. In addition, the flight wasn't full so my travel companion got to enjoy a full row to himself while I enjoyed an empty seat next to me to stretch out. The food was very good. The staff came by quite a few times to offer orange juice or water. The entertainment syren was excellent. I watched four full movies on the trip and have in mind at least a couple more for the return leg."
Cons: "Not a thing."
Pros: "Lots of room on a 747 - Lufthansa will probably retire them all soon. They handled my special meal request online and loaded the meals on the plane."
Cons: "The crew didn’t bother to confirm who had requested the special meals, and they perhaps were confused by the size of the wide body rows, so they served my dinner to the passenger in the window seat (seat K) instead of me (seat H) By the time I realized what had happened, my row mate had eaten half the meal. The crew also rammed my knee with a beverage cart while I was dozing. Not the best showing ever..."
Pros: "service, good quick flight"
Cons: "late departure in Frankfurt; high noise level of the Embraer plane;s engines; failing AC in the cabin"
Cons: "There was light turbulence in some parts during the flight but the captain never turned the "fasted hour seatbel on" sign which was strange."
Pros: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent, and entertainment was also very good. Most importantly, there was no delay."
Pros: "Flight attendant was very helpful. She went out of her way to bring me a special tea. Large selection of entertainment."
Cons: "Food could've had more healthier choices. Also, kid-friendly food would've been a plus. Not enough leg room. Headphones were only working for one ear which is really bad for the ears. Air conditioning was really turned on really high and gave me a headache and the sniffles. I started throwing up during landing time. Horrible."
Pros: "Our attendents were clearly focused on our needs. Efficient and still very human and kind. A real treat."
Pros: "COMFORT AND ENTERTAINMENT WAS BEST"
Cons: "BOARDING SLOW CREW A BIT RUDE"
Cons: "A kid next to me keep shifting and kick me and nudge me all the time. His dad was trying to stop him from moving too much but couldn't control entirely. I kept waking up"
Pros: "Lufhansa did a great job. During flights, everything was good."
Cons: "Security check in Frankfurt was terrible, violating all human rights in every possible way! Please don't tell me that it is for passengers safety; such a humiliation cannot be justified by any reason! Since Lufthansa uses this airport for the most of their flights, I would not fly with this company anymore"
Cons: "We were told by the Delta baggage handler that they strike one day each quarter. This would have been helpful information before we booked our flight from Kayak. We had to delay our honeymoon by 12 hours and fly into a different airport. Delta was great though and the Luthanza agent who rescheduled us was also great."
Pros: "Check in smooth and professional. Please change places with Asia air so you are in front of rather than behind the hoard of people."
Cons: "On my flight from Seattle to Frankfurt I had one stewardess repeatedly skip me. She was a bit older. I thought after the first overlook she would take extra care but did not. This resulted in me having to ask the crew to repeat their previous steps just for me. "Hi, I know you are serving coffee but I wanted red wine". She was a bit clipped about having to repeat steps but what was I to do? She never looked up enough to see my hand and clearly didn't look at my face. She also didn't pick up my hand towel. I essentially had to rely on the rest of the crew but the care from this lady started to feel purposefully negligent of me. The rest of the staff was friendly and efficient. I also thought we were supposed to get an appertiff...one was never offered. Couldn't check in online. Was fine once I got to the countr but could you trade space with Asia air? It makes sense to have them at the end as they have a huge hoard of people it would be nice not to have to go through and several spots to check in. Check in at the desk otherwise was smooth and professional."
Pros: "The crew was especially great!"
Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."
Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Cons: "Information on arrival time was not correct"
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Cons: "Everything was good"
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Pros: "Everything is alright"
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."
Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"
Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"
Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"
Pros: "The attendants took great care of us. Super smooth flight."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Pros: "Consistently high standards"
Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Pros: "Helpful and smiling cabin crew."
Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."
Pros: "It was a short flight so it was O.K."
Cons: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Pros: "Spacious cabins, friendly service"
Pros: "The service, entertainment, food, the crew, the aircraft were excellent."
Cons: "They put us in a Transavia plane."
Cons: "The food was not as usual."
Pros: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Cons: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Pros: "Cops is always a good reason to flight"
Cons: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Pros: "Great crew and prompt boarding."
Cons: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Pros: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Cons: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Pros: "Average crew. Average seat."
Cons: "They could have controlled screening babies better. They just let them scream....."
Pros: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Pros: "Crew was awesome!!"
Cons: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Pros: "The crew was friendly and always came around with water."
Cons: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."
Cons: "Booked with my partner. Ended up sitting apart. Not good"
Cons: "Better in flight entertainment"
Cons: "It was great trip thank you Air France"
Pros: "Staff and services all very good definitely"
Cons: "Everything was brilliant"
Pros: "The crew"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Pros: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
Pros: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Pros: "Quick and efficient not lying more to say or critique."
Cons: "Coffee and a bread roll as a snack??"
Cons: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Pros: "The only thing that I like about the flight was that it was easy to boarding"
Cons: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Cons: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Cons: "I didn’t have time to make it through customs. Missed my flight"
Pros: "Crew were pleasant most of the time"
Cons: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Pros: "Standard on most parts with pleasant staff"
Cons: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Pros: "The space and the people"
Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Cons: "The room between seats is unbearable."
Pros: "The food, the service and everything else is fine, quite good."
Cons: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
Pros: "Short, lots of leg space"
Cons: "There were not noodle soup ready this time."
Pros: "Very old plane with very poor screens where images was horrible"
Pros: "Friendly people on board"
Cons: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Pros: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Cons: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Pros: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Cons: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Pros: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Cons: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
Pros: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Cons: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Cons: "Very warm and stiffy air on board. Need change light. Very sad neon. Probably Boing style."
Pros: "I like the service of AF"
Pros: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Pros: "quick flight 10 min ahead schedule"
Cons: "Boarding more than 15 minutes late. Departure on time, though"
Pros: "Same as above, the crew was very friendly and the food was great."
Cons: "Seating was cramped and uncomfortable for a tall person."
Pros: "No complain about Air France. The service and food are very good. Enjoy it."
Cons: "Our return flight is Milan--CDG--SFO. The transfer time at CDG is 1 hour. The line at CDG is incredibly long. We barely made it. IMPOSSIBLE for tax return. Very bad flight connection experience."
Pros: "The flight crew was excellent in accommodating the passengers. One specific flight attendant was very patient in dealing with a continuously demanding passenger by being helpful and firm at the same time; a difficult combination of skills."
Cons: "The ground crew in CDG was very disappointing and unprofessional and very specifically in the luggage area. When I was told that my carry on luggage exceeded the allowed weight I argued that my luggage was weighed in Cairo and that it was less than the 12 Kg allowed weight. The Air France attendant then waved with annoyance to speak with her supervisor. When I approached her supervisor, who was speaking with another Air France employee, she looked annoyed and said just just to to booth #7 or 8 that handles excess luggage issues. My reaction is to avoid traveling through CDG in the future and I will focus on flying with Lufthansa."
Pros: "The crew was nice.."
Cons: "No USB plug. No charging spots. No video. No movie. No radio. No wifi."
Pros: "I normally like to take an Air France flight. I love the food and the crew treatment. I like this French know how."
Cons: "I really don't like this new scedule at 11.00 My flight from Nantes needs to take off at 6.10 I need to leave home at 3.00 I imagine that I am not the only one with this kind of problems. Please, try to help"
Service missing, for horrible and small portions
Pros: "Comfortable seats, new plane and friendly crew."
Cons: "Food needs to improve. Pasta versus pasta is not a choice."
Pros: "Not a lot"
Cons: "Boarding was slow"
Pros: "Arrived earlier than scheduled, crew were informative"
Cons: "Departure was delayed"
Pros: "Nothing. The fact that I booked my ticket via British Airways, but operated by Iberia made my situation very confusing. Iberia didn't offer me a connection flight from MAD to VLC when there was a 6 hours delay from JFK to MAD."
Cons: "Partner airline should have a better process to help customers when the help is needed the most! There was neither ownership nor responsibility held accountable by Iberia to help me find a connection flight between MAD to VLC. I had to pay for a Renfe ticket on my own to get to VLC - Nightmare!"
Pros: "Crew was very nice"
Pros: "Everything was fairly mediocre..."
Cons: "They lost my ski bag! I had PLENTY of time between connecting flights and to not have my ski bag show up at my final destination (Munich - which was also a British Airways flight) was pretty bad. This set me back 4 hours after I've already been traveling for 20 hours! BOOO"
Pros: "Both the crew and the leg room are awesome!"
Pros: "Food was good. Intertainment options good."
Cons: "My seat did not recline so I had trouble trying to sleep thru the night flight. Seats too cramped even after updgrading."
Cons: "Long wait at the gate upon arrival at Heathrow."
Pros: "American Airlines is kicking your guy's butts when it comes to comfort."
Cons: "Tiny seat for international flights is nearly inhuman! I became an overnight contortionist sensation whether I liked it or not."
Pros: "Staff were lovely."
Cons: "Old plane with an ancient entertainment system, generally cramped and uncomfortable. Paid for a specific seat but was given a different one."
Pros: "The food, the wine"
Pros: "The plane was newly refurbished. Entertainment was excellent. Seat room, or course, is an issue and comfort was a little above average for economy, but the operation was well-run, the food was descent, and entertainment was solid."
Cons: "The screens on the seatbacks could use shielding from oblique angles. If the people in front of you decide to binge-watch movies late into the night, it can interfere with sleep."
Pros: "Kind crew helping a frightened passenger"
Cons: "Terrible, frightening turbulence and illogical birding. Why not bore back of plane to front of plane?"
Cons: "There was a very large group of teenagers that were very loud the entire flight and disrespectful to crew and other passengers"
Pros: "Food was good. Decent movie choices"
Cons: "Plane was older and in poor repair. Our air vents and over head lights had been completely removed for our row - so we could not read or knit as others could. Seats are far to small and close together to allow for any real rest or sleep."
Pros: "Food was great. Sleeper amazing- I was asleep for at least 4 hours"
Pros: "Respectful and kind crew. Dressed well Love that they are still wearing a hat!"
Pros: "The food, the entertainment and the staff was super friendly"
Cons: "The seats should be more comfortable for such a long flight"
Pros: "Easy flight sequence to get from Seattle to BCN"
Cons: "Could use better entertainment selection"
Pros: "Service was excellent, and the 777 flight was very comfortable. The flight attendants were remarkable. The ticket agents had difficulty rebooking the London to Milan leg of my flight when that flight was cancelled while I was on the way to the airport, but they were somehow able to get me onto an earlier flight than was originally offered. What I gathered was that the computer was not very cooperative. The ticket agents were incredibly helpful during this process."
Cons: "I lost my original exit row seat somehow and had to inquire into it. I think what happened was that while the ticket agents were able to rebook my cancelled London to Milan flight, my seat reservation on the Seattle to London leg got lost somehow. I suppose another passenger may have grabbed my seat during that rebooking process. I noticed the changed seat assignment only after I left the ticketing counter. I was able to get a different exit row seat (but with less leg room) assigned to me by inquiring with the agent at the gate."
Pros: "fast efficient, lovely crew,"
Cons: "shame B.A. is turning into a budget airline, despite the high standards of service trying to be maintained by the excellent crews."
Pros: "We liked that the food and drinks were included. The timing of food and lights going off and on were perfect."
Cons: "The take off was a little shaky but it was our first time on this size of plane, so that might be normal."
Cons: "Luggage did not make it to Paris pit on next flight which in turn was also delayed."
Pros: "Let’s face it, B.A has proper service with friendly crew members, offered up grade to premium economy which I normally take and was more than happy to pay for."
Pros: "Flight was fine"
Cons: "Delayed due to inclement weather for 4 hours then lost the baggage"
Cons: "3 hours on the plain waiting for take off. Cheap sandwich for breakfast."
Pros: "The flight attendants were all very nice. The flight was on time."
Cons: "I'm told (late) that BA does not subscribe to TSA prep in the USA. That meant going to the TSA line first, being rejected, going back to check-in to know the reason, then back to the standard long line. Once onboard my seat's entertainment system dies not work. 3 reset attempted with no luck. A month ago, on another long haul flight the same happened. Food was very bad. Salmon so overdone that it was hard to cut, overcooked vegetables and some lukewarm mash potatoes."
Cons: "I was not allowed to board, because I was told I needed a Turkish Visa, even to change planes, and may have lost my ticket payment."
Cons: "Food, artificial not tasty"
Cons: "I ended up being rerouted to LA!"
Pros: "Once the flight was boarding/ boarded it was seamless. The crew were more than happy to meet or exceed your needs with snacks/ meals, blankets and even drinks."
Cons: "Flight was delayed 1hr and 50min and the supervisor was less than accommodating even after my wife and I had told her we had 2more connecting flights this was going to affect. Due to the delay, we spent an additional $211 on flights and spent the night at the airport."
Pros: "Smooth and uneventful flight on a 747 Staff looked very smart and were efficient"
Cons: "Check in queue, queue at gate, seat was not clean, food poor The World's favourite airline is becoming impersonal"
Pros: "more comfortable than the flight from Seattle - more leg room and larger seats."
Pros: "Friendly and helpful crew Simple boarding process Good entertainment (when it worked)"
Cons: "Entertainment system failed partway through flight No hot breakfast"
Pros: "Not much"
Cons: "Flight boarded late, left late, making my connection very tight and my baggage didn't arrive with me. Very inconvenient"
Pros: "Friendly, efficient crew, entertainment & flight info on monitor."
Cons: "Economy seating. Quite cramped.. I would make sure to book at least Premium Economy in the future."
Cons: "Food was unappetizing and down to one choice by the time it got to us in Premium Economy. nothing premium about it."
Pros: "Seattle to London was wonderful in all aspects great service comfort and amenities."
Pros: "Got me back to the UK"
Cons: "Lack of storage around seat Lack of privacy Felt like a patient on a trolley Heavy handed portion control Club larder stocked with leftovers Poor quality tableware, that was chipped"
Pros: "Great meal service and goodies. Great entertainment, service. I think BA is the best airline to fly"
Cons: "I liked everything!"
Pros: "TV screen."
Pros: "The flight was great."
Cons: "London/Heathrow arrivals had us going to gate A and through all the security and then we found after going through the security check (1 hr) we saw that the gate for Flight to Venice was B gates. We are not young people, but we aren't ignorant of travel. There was a lot of running around on our part with a lot of undue stress, when we didn't have to leave the E gates at all. There were no gate assignments posted when we landed until 30 minutes out while we were running back to E gates. There is no excuse for that, except we didn't know til the last minute where we were supposed to go after asking 2 people. Why the second check for security after the states on connecting flights? Is this new?"
Pros: "Crew was polite and professional, despite plane being absolutely packed."
Cons: "Food was really horrendous. Better off sticking with basics like frit, cheese, crackers, sandwiches, etc. If I pay extra for early seat selection, don't guilt me into switching with someone who didnt, because they didnt have enough leg room and had a bad leg. Situation was such that I couldnt refuse. So ended up paying extra for a really crappy seat. Seating chart should indicate where the metal boxes are that affect leg room in certain seats so those with a disability aren't seated there."
Cons: "After a three hour delay- the flight was canceled. Was able to rebook flight for next day but took eight calls to find a room for the night. It was a bit of a nightmare. Had pre paid for up graded seat but one was not available on the re-booked flight."
Pros: "We got to our destination eventually"
Cons: "Lack of communication. No explanations. Feelings of confusion and abandonment."
Pros: "The stewards and stewardesses treated everyone as the were sitting in the First Class section."
Cons: "The area near the top edge of wall in front of me needs cleaning."
Pros: "Crew and choice of movies were excellent"
Cons: "Loading sucked. They couldn't keep those that are not boarding yet out of the way for those in the back of the plane to board first. Made one comment to the crowd and then gave up."