We received a check-in reminder the day before the flight, and it listed the flight at a later time. Correct flight number, same seats, etc. for 3 hours later. I called the airline to confirm and they had no record of the email. The info was wrong, and we would have missed our flight if we'd assumed it was correct. I want to know where/how we received this incorrect info.
Since the flight was delayed, snacks and water were provided.
I'm so glad that Alaska still keeps this little "puddle-jumper" route going between SEA>ALW; my daughter lives on Walla Walla, and it's so much quicker to be able to fly right in to Walla Walla than to have to fly into Tri-Cities and then make her drive 40 minutes each way. This flight is usually only 50%-75% full when I fly it, but that's because it doesn't get in to ALW until MIDNIGHT! But thanks for continuing to service the Walla Walla area, Alaska!
Same crew flew with us from Palm Springs to Bellingham, so they were great! Friendly and kind from start to finish. Great experience!
The crew the employees were friendly and excellent. There was a problem with the plane and they had workers there immediately working on it. They made sure the people that had immediate connects knew what gates they had to get to and had them leave the plane first. Very thoughtful.
Flight was about 30 minutes delayed. All staff were friendly and professional while keeping us updated.
No problems at all. Thanks for the safe trip. Henry
Made us check our carry on,even though there was plenty of room because they didn't check with the flight crew. Also boarding was 40min late, due to the plane being on the wrong side of the airport. Also their app didn't record my tsa precheck
I had a great travel experience with Alaska. The agents and cabin crew were all so pleasant and helpful. The plane was clean and comfortable. The connecting flights went smoothly even with some minor delays. All in all, it was nice not to be upset with the journey. I say that because over the last few years all my travel has been on Delta and American, and always involved cranky employees and flight issues. I wish Alaska flew everywhere I need to go. Will definitely fly Alaska every time I have a choice. Thanks for helping me look forward to traveling again.
The flight was delayed and then it was very short. The crew was nice. The seats weren't as comfortable on this particular craft.
It was pretty good except there was no food, which was understandable because it was a short flight but I would have liked to at least have a snack; otherwise it was great. Staff/crew, great. Thank you
I was on Alaska and its backup airline. I was scheduled for wheelchair service but ON ONE SHOWED UP. When I asked, desk attendant said they didn’t have any.
As noted above, getting on to the plane was rushed and upsetting since no boarding passes were available to me prior to boarding. Others were in line waiting as well. The flight and experience itself was fine. Very large plane. Two seats near windows; 4 seats in the middle aisles. Good leg room though and comfortable seats.
The trip was fine, however once we reached Seattle, our next flight only had an hour turn-around time and we had to cross the entire Seattle airport, taking three shuttles. Once there, Alaska/Hawaiian Air had still not issued my boarding passes to us and we had to wait at the counter for them. Boarding was already started and at the second to last seating level when we finally got our boarding passes. This was a bit nuts.
I am disappointed with Alaska. They are just like the cheapo airlines, nickle and dimeing us for everything. We now have to pay extra to pick our seats? Really?
I could not use my Hawaiian airlines confirmation number to check in. I figured out on my own that I had to use Alaska airlines confirmation number to check in on the Alaska airlines site. I called Hawaiian airlines and they told me that they could not help me.
Alaska Airlines crew had the empty two people seats but they lied to us and said they can adjust us , so we have to seat apart
Our flight was delayed, which I know things can happen. The bathrooms were dirty and a mess. It took over an hour to get our bags after the plane landed. Every flight was on the same 2 baggage claims. You would thing if we spent over 5 hours on a flight we would get more then a tiny bag of pretzels. The movie and tv choices were mid.
Boarding area in Seattle was super busy and tight due to the layout.
The flight was very smooth and the landing was AMAZING! I have flight anxiety and it didnt peak once! :) Thank you to the pilots and crew!!
