Daily cleaning, installation of cabin HEPA filters on flights from Washington to Xi'an
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Scores according to KAYAK customer reviews
Cons: "The crew should speak up and wait for answers before moving quickly away with beverages. Seat cushions are hard and thin. movie selections are terrible and few. worst selection ever."
Cons: "Food and service."
Cons: "They should always have WiFi!"
Pros: "Food was good"
Cons: "Wish I could have picked my seats prior to checking in"
Pros: "The whole travel experience on Asiana is great from easy check in to great onboard crew, food and service."
Pros: "Crew were kind and always checking on passengers."
Cons: "Need more entertainment options."
Pros: "Nice crew"
Pros: "(Business class) Friendly, helpful crew. Very good food and a pretty comfortable and adjustable seat that was great for two passengers travelling together."
Cons: "In flight entertainment system was a bit outdated."
Pros: "Best flight I’ve ever been on!"
Cons: "It had just snowed 20” in Seattle, so we had a short delay."
Cons: "More subtitled movies in English."
Pros: "Good leg room, nice food, and friendly professional staff."
Cons: "Boarding process was chaotic."
Pros: "They are accommodating and respectful"
Cons: "Fair enough"
Pros: "I'll give a more complete and less-biased review if I get it back!"
Pros: "The service was hood"
Pros: "Excellent service"
Cons: "one check-in crew (female) at gate was not very nice. My mom is disabled & in her personal wheelchair. The other check-in crew members told us (5 total) to go together to board the plane then this female staff told us we can only have one family member go in with my mom (to take care of the wheelchair then assist her on the plane) next time we board the plane. Their messages are inconsistent & her attitude was uncalled for, especially when she let other disabled passengers on with their more than one family members & the other Asiana staff members told us to go in at the same time."
Pros: "Tons of leg room."
Cons: "No soap in bathroom"
Pros: "Great crew and food on-board"
Cons: "Boarding process was disorganized"
Cons: "That made me stay overnight in Korea."
Pros: "I like that they did not bother me when I fell asleep while they were serving the food."
Cons: "I did not like that they ran out of the food that I would have preferred to eat."
Pros: "Legroom was spacious"
Pros: "The crew was great and the ammentities made me feel comfortable"
Cons: "Limited entertainment"
Pros: "We liked the service and food and had plenty of space since the flight was half empty."
Cons: "Flight was 50 minutes late leaving Seattle because Asiana was waiting for a connecting flight. We still made our connection in Seoul so no problem."
Pros: "The crew is great. Seats are more comfortable than other airlines. They feed you lots of food. They are my favorite airline."
Cons: "Some planes don't have the foot rest. It makes a huge difference in comfort."
Pros: "Not much. Plane was almost on time."
Cons: "Disgusting food, old plane with terrible seatback screens as well as movie selection."
Cons: "Flight departed and arrived almost two hours late. Unacceptable especially since it wasn’t mechanical but waited for a connecting flight. Now I may not be able to get a ride out of the airport and back to my camp in time for curfew."
Cons: "Food options terrible for Asian vegetarian"
Cons: "Broke my luggage. Twice in a row."
Pros: "The flight attendants were polite and very attentive!"
Cons: "There was not any WiFi though it was advertised."
Cons: "Flight was frigid."
Pros: "Checkin was easy and quick. Crew everywhere was mostly courteous. A ground crew in incheon even called my hotel to request my shuttle from his own cell phone! Excellent service, and they were all gracious and helpful till then end! There was some difficulty in coming communicating in English but still I feel we were treated well. Thank you Asiana!"
Cons: "One thing I didn't like. My dad needed handicap assistance but he can walk, so we lined up to the side of the terminal where priority boarding will take place. As I saw crew members assisting and lining up wheelchaired passengers and approached one guy to tell him my dad needed wheelchair assistance, he dismissively looked at me and my dad and told me 'well if you want to sit on a wheelchair go sit on a wheelchair, and walked away assisting other passengers. that was so unhelpful! They were also very strict about weight AND size of carry on luggage, but inconsistently so though. With 2 kids and a handicapped dad, one of my cartons with a 'approved' tag was flagged at the gate and required to be checked in. As I didn't want any more hassle, I said yes so my daughter and I ended up with nonovernight clothes for our incheon stay."
Pros: "Great meals and service."
Cons: "Delayed boarding and landing by an hour. Missed connection."
Pros: "The quality of food."
Cons: "Boarding was confusing, not enough announcements."
Pros: "Everything! Food, the seat, entertainment everything! I cannot ask for more. Plus points for the cabin crew of flight OZ271, they are the best! ❤️"
Pros: "Though not particularly personable, Flight attendants were generally efficient at their tasks. i.e. No mistakes with pre-arranged special meal requests."
Cons: "1) The ground staff in SEA never said a single 'please' or 'thank you', let alone any eye contact or even a mere 'you're welcome' in response to my expressions of thanks; I was made to thoroughly feel like a mere transaction. Clearly, Asiana severely needs basic manner- training for its staff. (this isn't the 1st time I've experienced rudeness from Asiana staff, but I just ignored it & chucked it up to their tired busy working days.) 2) We sat on the tarmac for an hour, exactly. We departed 1 hour later than scheduled, despite a short connection, which they, themselves, scheduled into this flight! ..."
Pros: "I like the access to charging my phone in the seat."
Cons: "The food options were not very good this trip."
Cons: "Sound didn't work on entertainment system And food was not good"
Pros: "Stewards service"
Cons: "Always delayed"
Pros: "The flight crew was attentive, the special meal (you should always order a special meal!) was served ahead of the regular meal service and was delicious, and the flight was comfortable."
Cons: "There's nothing to not like. Great airline!"
Pros: "Great crew and great service"
Cons: "Seating was very cramped"
Pros: "Staff was great, didn't take anything from my unlocked bag."
Cons: "When I picked up my checked luggage, one of the bags had been unlocked, and not relocked. Nothing was missing that I noticed. There was a slip inside from the tsa saying they searched it. I don't know who failed to lock it, but that's kinda concerning to me."
Pros: "Most comfortable seats we've ever experienced on an airplane. Quality entertainment, helpful and kind staff"
Pros: "I like the food"
Cons: "This flight was delayed because they sold their empty seats to other airlines and allowed for those people to make it. However, those who had connecting flights weren't able to make it and had to stay overnight in Korea. The next flight arrived 14 hours after the original scheduled flight"
Pros: "The flight attendants were very nice and the on-board entertainment options were decent enough. I had the gluten free meal plan which was ok. The ladies were very organized and I got my meal before the rest of the plane."
Cons: "The plane was delayed so our supposed hour and a half layover turned into a mad mad dash across the airport and through security, again. It would have been extremely helpful if they could have gotten the two handfuls of us passengers off before everyone else so we could get to our connecting flight with the same airliner..."
Pros: "The costumer service was amazing. Their service made all the difference in the comfort and peace of mind for the duration of my trip."
Cons: "I have nothing negative to say about my entire experience."
Pros: "Nice choice of recent movies. Crew was friendly and helpful."
Cons: "Flight was somewhat delayed."
Airlines flying from Washington to Xi'an have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Xi'an
Masks required on board, masks provided on flights from Washington to Xi'an
Social distancing seating
Middle seats unavailable to book on flights from Washington to Xi'an
Testing for antibodies, testing for symptoms for flights from Washington to Xi'an
Waiving of change fees. Search flexible flights from Washington to Xi'an