Daily cleaning, installation of cabin HEPA filters on flights from Seattle to Xi'an
China has restricted entry and transit to all travelers except Chinese nationals, Hong Kong, Macau, or Taiwan passport holders, and travelers with diplomatic, service, courtesy, or C visas, or visas issued after March 28, 2020.
China has suspended all direct flights from the UK.
Foreign nationals with residence permit with the purpose of work, personal matter and reunion can re-enter China. Holders of expired residence permits can apply for a new one.
Foreign nationals coming to the mainland of China for necessary economic, trade, scientific or technological activities, or out of emergency humanitarian needs may apply for visas at Chinese embassies or consulates.
Foreign nationals must complete a "Health Declaration Form" and present upon arrival.
Chinese nationals arriving from Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Benin, Bolivia, Bosnia and Herzegovina, Botswana, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Central African Rep., Chad, Colombia, Republic of the Congo, Democratic Republic of the Congo, Costa Rica, Cote d'Ivoire, Cuba, Cyprus, Djibouti, Dominican Republic, Ecuador, Equatorial Guinea, Eritrea, Estonia, Eswatini (Swaziland), Gabon, Gambia, Georgia, Ghana, Grenada, Guinea, Guinea-Bissau, Hungary, Iran, Israel, Japan, South Korea, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Maldives, Mali, Malta, Mauritania, Moldova, Mongolia, Morocco, Mozambique, Niger, Nigeria, North Macedonia, Oman, Palestine, Panama, Peru, Poland, Portugal, Qatar, Romania, Rwanda, Sao Tome and Principe, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Sudan, Sri Lanka, St. Vincent and the Grenadines, Sudan, Suriname, Tajikistan, Tanzania, Timor-Leste, Togo, Tunisia, Uganda, Ukraine, Uruguay, Uzbekistan, Vietnam or Zambia must have a green QR code with a must declare their health status for 14 days in the WeChat app "FANG YI JIAN KANG MA GUO JI BAN". A green QR code generated from the program must be presented before departure. Chinese nationals arriving from the following countries will need a COVID-19 nucleic acid test result issued within 3 days prior to departure to generate this code.
Foreign nationals arriving from the abovementioned countries must have a Health Declaration Form issued by a Chinese embassy or consulate. The form can be obtained with a medical certificate with a negative Coronavirus (COVID-19) nucleic acid test result issued at most 3 days before departure
Travelers arriving from Taiwan must have a medical certificate with a negative COVID-19 nucleic acid test result issued at most 72 hours before departure.
Travelers arriving from Argentina, Austria, Belgium, Brazil, Canada, Chile, Czech Republic, Denmark, Egypt, Ethiopia, Finland, France, Germany, Greece, Iceland, India, Indonesia, Iraq, Ireland, Italy, Jamaica, Jordan, Kazakhstan, Kenya, Malaysia, Mauritius, Mexico, Namibia, Nepal, Netherlands, New Zealand, Norway, Pakistan, Philippines, Russia, Saudi Arabia, South Africa, Spain, Syria, Switzerland, Thailand, Turkey, UAE, UK, US or Zimbabwe must have a green QR code with a must declare their health status for 14 days in the WeChat app "FANG YI JIAN KANG MA GUO JI BAN". A green QR code generated from the program must be presented before departure. Travelers arriving from the following countries will need a COVID-19 nucleic acid test result issued within 48 hours and a negative IgM anti-body test result issued at most 48 hours prior departure prior to departure to generate this code. Travelers not arriving directly in China must repeat both tests in the transit countries and obtain a new Health Declaration Form in each transit country.
Foreign nationals arriving from the abovementioned countries must have a Health Declaration Form issued by a Chinese embassy or consulate. The form can be obtained with a negative Coronavirus (COVID-19) nucleic acid test result issued at most 48 hours before departure and a negative IgM anti-body test result issued at most 48 hours before departure. Travelers not arriving directly in China must repeat both tests in the transit countries and obtain a new Health Declaration Form in each transit country.
Travelers arriving at Beijing (PEK), Guangzhou (CAN), Shanghai Hongqiao (SHA), Shanghai Pudong (PVG), Shenzhen (SZX) or Xiamen (XMN) are subject to medical screening and quarantine for 14 days.
Airline crew with a layover at the above airports must undergo NAT inside the passenger terminal, then self-isolate at their hotel temporarily before acquiring the NAT results.
There are currently 518 active cases of COVID-19 diagnosed in CN and 4,846 deaths as of Jun 12 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 16h 30m.
In the past 3 days, the cheapest one-way tickets to Xi'an from Seattle were found on Multiple Airlines ($1,018), and the lowest round-trip tickets have been found on Air Canada ($1,299) and Multiple Airlines ($2,396).
From Seattle to Xi'an, Thursday is the cheapest day to fly on average and Wednesday is the most expensive. Flying from Xi'an back to Seattle , the best deals are generally found on Friday, with Monday being the most expensive.
When flying out of Seattle you will be using Seattle/Tacoma Intl, often referred to as Seattle Airport. You will be landing at Xi'an Xianyang, also known as Xi'an Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Seattle to Xi'an.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Xi'an from Seattle is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Xi'an with an airline and back to Seattle with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Xi'an from Seattle up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Cancelled 30 minute flight up to Vancouver which reaulted in missed flight to Australia. Air Canada the refused to put us on another flight. Went round and round for 5 hours with Air Canada until they finally put us on 3 separate flights getting to our deatination almost 48 hours late.Horrible"
Cons: "Notify passengers if short flight has more than 20% chance of being cancelled. We could have easily driven to Vancouver. If flight is cancelled, then own up to it and put people on next flight."
Cons: "Boarding in the rain is definitely not a good experience! The flight delayed so long that some of us who had connecting flights had to run from gate to gate (including clearing Canada customs) within 20 mins. Last but not least, Taipei Taiwan should NOT be listed as China."
Pros: "Boarding was easy and efficient"
Cons: "We paid an extra $100 for each ticket for premium seating, supposed to be a step above the basic coach ticket with more leg room (my partner and I are 6'+), but our seats were no different than anyone else's. In fact, the seating chart the agent provided for selection when on the call to add this was not for this plane, as it turned out. We will be requesting a refund!"
Cons: "Unreliable flight, always late, not staff at the check in terminal"
Cons: "Food was mediocre, I’d expect a bit more for the price paid."
Cons: "Took 3 hours to get our drinks. Completely out of inventory with food and snacks. Very hot on the plane . WiFi didn’t work/ they charged for headphones which i haven’t even heard of. My tray table was completely crooked , i had to place my drinks on my husbands table. Overall, just terrible."
Pros: "The price, the service:)"
Cons: "I was unable to board because I didn't have an ETA - I was unaware of this requirement until check in. I was only transiting thru Canada - the ground staff were horrible."
Cons: "2 hour delay. Missed the connection in Vancouver in which crew could not be found and were not helpful. Ended up using another airline's counter for help to catch another flight out. Luggage was left in Vancouver. Eva Airline helped with luggage location and shipping to final destination."
Pros: "Wifi was great with very little disruptions. Service on the flight was expedient and frequent. In seat entertainment was excellent"
Cons: "I had the only seat on the row with no power for devices. All seats have USB power, but I was working on a laptop and had no AC power. The other seats did. This seems to be the case for the window seats on the right side of the plane and the aisle seats on the left side of the plane."
Pros: "Air Canada's airplane cleanliness is second to none in my book. That's why I always fly with them... Or rather flew..."
Cons: "The unending stream of excuses and explanations failed to convince me that this was anything but mismanagement that caused a delay of 5 hours. We'd be told something, and told the exact opposite, or a contradicting statement 15 minutes later. You botched this one bad Air Canada."
Pros: "the crew was very kind with getting those with close connecting flights off first."
Cons: "it was an hour late."
Cons: "Better luggage Service"
Pros: "movie selection on international flight was great."
Cons: "Had a serious delay, which was not acknowledged in anyway. We just waited near the gate for a long, long time. Also, for one of my flights, my group number was never called. I asked the flight attendant about it (when I passed through the gate after most other customers had boarded) and she flippantly responded with something like, "Yeah, maybe I didn't call your boarding zone. I don't know. Whatever." This left a terrible first impression on me."
Pros: "Nice plane."
Cons: "WAY too hot."
Pros: "Nothing. NOTHING."
Cons: "It took two hours to check my bag at the airport. The plane engine needed to be jump started, and I missed my connection flight to Paris. I had to spend an entire day stuck in Toronto, sick from terrible Hotel and airport food, cheap vouchers for terrible food, I missed my traveling companion who made the flight to Paris. I left my hat on the plane after the terrible flight in which they refused us any basic courtesies for the numerous passengers who were about to be stranded, and then the grooming crew kept my hat instead of turning it in to lost and found. Best part? Customer service told me that since I booked via Kayak, that I was not a valued customer and that they would not extend any courtesies to me for destroying my work trip itinerary."
Cons: "Took forever to board"
Pros: "Friendly service is so important to me - and the staff and flight crew at Air Canada met all my expectations. I had the displeasure of flying United on the way to Seattle and I must say the service at Air Canada is far above!"
Pros: "Short, comfortable seats"
Pros: "The seats were fairly comfortable for such a small plane."
Cons: "There was no meal on an international flight of more than four hours."
Cons: "Flight delayed again and again. Waited for hours at the airport until they cancelled the flight."
Cons: "Food was terrible especially for Prem economy. Chicken dish very bad. Difficult to get a second glass of wine with main meal."
Cons: "Numerous people had oversize carry on luggage that should have been checked. The passengers like me had smaller than regulation carry on but there did not seem to be room in the overhead compartments."
Pros: "Not much"
Cons: "I was too tall for the seats and the person in front of me was unable to put there seat back, they wanted me to trade with someone else but the. I just would have been a problem for someone else. The steward made me feel as though I was at fault because I should have payed the extra 100 to have emergency exit seating, they tried to get me to sit in the very back row of the plain and sit sideways across the two seats which means I would not be able to sit next to my fiancé. The whole thing was embarrassing and very rude, maybe people of 6'6" should be charged for emergency exit!!"
Pros: "I was not charged overweight for going over by 2 pounds since I had a Business Class ticket connection to my final destination."
Cons: "For an almost 4 hours, 400 USD international flight I would have expected to have at least a snack to eat a one luggage to check in on the price. I am an international traveler which doesn't have a choice but to carry a suitcase. Not to say that once on board I was requested to check in my carry on because there was no room on the plane and that I had to travel with my personal item on my feets since there was no available room at the over the head compartiment since I was identified with Zone 5 boarding."
Pros: "Service in the cabin was great."
Cons: "Can't think of anything"
Cons: "Flight was delayed 3 hours"
Pros: "Comfort. Individual screens"
Pros: "Superb experience all around....comfortable, clean, good entertainment, on-time, good food curteous crew!"
Cons: "Nothing- we will definitely travel with you again!"
Pros: "The flight was on time"
Cons: "This was an overnight flight and we had our seats changed to the back row without being told. The seats would not recline and when the seats in front of us reclined for the entire flight, the screen and chair were about a foot from our faces. This was hands down the worst flight I have ever had. The flight crew Wulf not move us as the flight was full, and despite there being more than half of the first class seats available, they would not let us sit there. I will likely not fly air canada again given this experience."
Pros: "Food was good, service good in business cabin"
Cons: "We left late, and despite it being obvious we were going to leave late, all the information posted at the gate and on the web said on time. Why is it that airlines don't tell the truth about departures and arrivals times?"
Pros: "Didn't have much good with air canada. Some of the worst customer service I've experienced. Flight was fine."
Cons: "Boarded an hour late, made us miss our layover even though they said they were holding our following flight to Tokyo. The both of us along with 10 others on our flight got to the gate 10 minutes after the flight was supposed to leave and they wouldn't let anyone on. Missed the first day of our honeymoon trip along with unrefundable hotel fees. I travel a lot and never had an experience like this before."
Pros: "I accidentally left my tablet behind when I disembarked. The crew located it and brought it to me speedily while I waited in the baggage area. I'm truly grateful and impressed. All of the flight crew were delightful and thoughtful."
Cons: "The flight from Vancouver to Seattle on the 31st of July was delayed by two and a half hours, the return flight on August 5 topped that by one hour resulting in a delay of more than three and a half hours and a missed connection flight to Port Hardy. I had to stay in Vancouver over night and my husband had to pick me up in Campbell River. This meant a car drive to and back Campbell River of six hours instead of one hour to Port Hardy."
Pros: "The flight was less than an hour. So I don't expect anything."
Pros: "Crew was great!"
Cons: "Why is there no TV?"
Cons: "40 min flight delayed for 1 and a half hours. Missed connecting flight. Staff was extremely rude to the hordes of people inquiring about missing their connecting flight, and were given different instructions."
Pros: "That the plane didn't crash."
Cons: "When I flew to Toronto the plane left 15 mins late but arrived an hour an twenty min late. No turbulence or trouble, just late. I stepped off that plane to my connector to Paris when boarding was suppose to start but that plane was on an hour delay. The food is just horrible, anyone who has flown knows this, and on both flights first class was the only priority. They got to everyone else when it was convenient. This was my first time flying with Air Canada and will certainly be my last. I'll happily pay a little more for the other airlines. So if you fly with them, good luck to you."
Cons: "They lost my luggage!!!!!!!!"
Pros: "New plane lots of comfort"
Cons: "Canadian airport very confusing got lost twice even with directions."
Pros: "Normal economy flying, you get a seat and line to the bathroom. I am thankful we are not traveling the old ways. I am over expecting too much when you don't pay much for it."
Cons: "Paid for breakfast but did not get it. However, I did not say anything to the attendant."
Cons: "When I arrived in London my bag was not on carousel. I went to help desk to find out my bag was put on the next flight for some reason. No explanation given and no real accommodation given except telling when the flight would arrive. I guess I luckily only had to wait an hour, however it shouldn't be that way to begin with."
Pros: "I never could take this flight as Air Canada, with its unwelcome policy, needs a transit visa to change flights in Toronto. The sad part is, vayama and Air Canda (mis-spelled on purpose - deserves even less respect) do not even offer a partial credit if I want to cancel. Never am I going to use any of these or perhaps visit a bass-ackwards country like canada"
Cons: "I never could take this flight as Air Canada, with its unwelcome policy, needs a transit visa to change flights in Toronto. The sad part is, vayama and Air Canda (mis-spelled on purpose - deserves even less respect) do not even offer a partial credit if I want to cancel. Never am I going to use any of these or perhaps visit a bass-ackwards country like canada"
Pros: "Air Canada has the best food, most leg room for economy class and super efficient. I will be using Air Canada often in the future."
Cons: "Delayed for almost 2 hours but keep saying just 50 minutes late"
Pros: "standard short hop flight"
Cons: "Check in was ridiculous. I went through al the on line procedures and was even able to print out my luggage tag at the kiosk... but then had to wait in line for 45 minutes just to drop my luggage! I came more than 2 hours before as instructed, but the agent at the "baggage drop off" (really the all-round agent for both checking in and baggage drop off) did not show up until less than 90 minutes before the flight, and then there was only one to handle what had become a very long line."
Cons: "I booked a seat to be seated right next to SO. However, upon check-in, they changed the seat without telling me. Fortunately, we were able to exchange seat to be seated together."
Cons: "On time!"
Cons: "One of the flight attendants seemed a bit snappy when talking to passengers who had questions."
Pros: "Amazing service"
Cons: "The comfort of the seats and size"
Pros: "Seats have enough legroom, everything is clean"
Pros: "Friendly staffs"
Cons: "Choice of movies"
Pros: "Well, I got to my destination. We were bussed from a maintenance area to the arriving terminal. That was about 15 minutes of ride time. Then we waited a long time for our luggage since it was not actually at the terminal either."
Cons: "Not much"
Pros: "Planes are newer and clean. Seats are okay. The IFE system is great!"
Cons: "The food is below standard. For a globally resurgent airline, CZ should focus on serving international cuisines for the global population it is now serving."
Pros: "The China Southern People in Penang, including the MAB staff that assist, are outstanding. The flight attendants are also wonderful. I am also pleased with the timing of the added flights to and from Penang. The timing is wonderful for my flights to the US. They have become seamless."
Cons: "We had to stay overnight in Guangzou because our connecting flight to Los Angeles left already coz of delays."
Pros: "See above."
Cons: "Again, the checkin process with China Southern felt like an interrogation process. During the flight, the guy behind me was like a loud squirrel. Storing things in the seat pouch, talk8ng loudly, and continually moving around. The seats are thin and spacing is limited so it was annoying. I'd spend a little more and go with a better competitor the next time, skipping the transit through china if possible."
Pros: "The attendants were nice and as helpful as they could be with limited English."
Cons: "The seats were the equivalent of a small puddle jumper plane in the US. Not very well padded and uncomfortable. I took a small pillow for my back and that helped. You aren’t allowed to use your phone at all during the entire flight. It was next to impossible to choose a seat in advance."
Pros: "Liked the crew members, really sweet and respectful."
Cons: "No entertainment options (shared for two rows and is a small screen)"
Cons: "Worst experience. Luggage was left at stop over. Not only was luggage delayed two days, also was it damaged and cracked."
Pros: "WiFi on board"
Pros: "check in was friendly, and efficient, crew was friendly."
Cons: "food was edible- but that was about it. I don't eat pork so not so good for the other option. entertainment was blah..."
Pros: "I like the way the pilot handle the airplane. Landing is smooth. I like the flight crew they are nice."
Pros: "I was especially impressed by their punctuality especially given that most flights out of China are delayed."
Cons: "The food was not very good. The dessert tasted artificial but I suppose for airplane food it could have been worse."
Cons: "They broke my luggage, and refuse to pay."
Cons: "I reserved the wheel chair service but when I checked in at the counter with the wheel chair symbol, I was told they changed the counter to the other one which is far away and they also rejected to help me check in there. I had to move to the one with a long queue to handle those standby customers. This is my worst experience ever. The service of China Southern airline is becoming worse and worse. Never recommend again."
Pros: "Leg room, food, many opportunities for drinks throughout flight"
Pros: "Good service, crew members are very helpful & the canine is clean"
Cons: "The remote control of the TV is not sensitive- very often I have to press twice, movie (the Martian) image quality is poor. The map application is not useful -- not able to zoom in and out, not able to display entire trip view etc. (buttons are available, but when I click on it, nothing happens). Boarding is a big hassle. It is a big plane, but requires bus services to take people from the gate to the plane, it has a 2-stories stair to go up, ppl had to carry their luggages up."
Cons: "plane was 7 hours late. no information was given , just constant 1 hour delays"
Pros: "They got me to my destination safely."
Cons: "First flight was delayed three hours without explanation or information (just had to sit there and wait for them to call us the whole time). Second flight was delayed about an hour. Crew on second flight was not friendly."
Cons: "Delayed flight from LA & my baggages left in Guangzou! I need to go back again to manila airport to pick up the baggages."
Cons: "Delayed my initial flight 5 hours due to "weather" which was a rainstorm in which other planes of all sizes were landing and taking off. The storm would have been avoided had the plane been on time to begin with. Missed my connection and then had to argue with the manager for 2+ hours just to get a flight that wasn't a full 24 hours away. Was then told that they couldn't upgrade my seat because the flight was full, both business and premium economy had empty rows of seats. Throughout the experience China Southern employees lied to me and did everything possible to make the process harder. Had multiple employees just walk away from me without helping. Will never fly China Southern ever again."
Pros: "The plane was nice and the flight was smooth."
Pros: "Can't beat the price and the itinerary was great. Plane was on time, crew was very helpful and I thought the legroom was above average (especially for a 6 foot American traveling in Asia!)."
Cons: "No personal movie selection, but it was a short flight so the kids didn't mind"
Pros: "on time departure and arrival"
Cons: "unappetizing meals"
Pros: "Loved how the flight crew was attentive to my needs. We were getting fed every 3 hours like clockwork. Even when I was denied a request for aspirin a crew member made sure to request my feedback before landing."
Cons: "Was denied access to aspirin because I was not a business class customer. Was livid and miserable.This shouldn't have been an issue in the first place since aspirin should be part of a first aid kit. Made sure to indicate to staff."
Pros: "Seating was good and comfortable"
Cons: "They should at least have English speaking flight attendants even one or 2 .. no liquor service on a 16 hour flight"
Pros: "Exlenent service ! They are very take care of customers who take their airlines ! In between first meal to 2nd meal ! They always give passenger water food or whatever they needed As much as they can do! Will take China southern airline next time for sure ! And I am the person who need a lot of water ! When I ask them many times for water ! They are very nice to me ! And very good service !"
Cons: "Exlenent service ! They are very take care of customers who take their airlines ! In between first meal to 2nd meal ! They always give passenger water food or whatever they needed As much as they can do! Will take China southern airline next time for sure ! And I am the person who need a lot of water ! When I ask them many times for water ! They are very nice to me ! And very good service !"
Pros: "Crew was friendly. Free hotel in layover in China (although hotel room was pretty gross)."
Cons: "TV was broken on the flight from Jfk to China. Luggage was lost on the flight back from China to Jfk. The food was awful. The inability to pick seats before checking in is an added annoying hassle. Flight was delayed in leaving from jfk to China. Flight attendant once woke me up to ask if I wanted a hot towel - It's a 15 hour flight - Wake me up to offer food but not a stupid hot towel. Small seats. I'm 5'9 and I was squished and knees killing after the flight"
Pros: "I have flown a lot of Chinese airlines because I live in Beijing, and they are the best! I had a 9-hour layover and expected to sleep in the airport overnight. However, they provided a free hotel! I really appreciated it and they did it without asking. Also they spoke English and were very polite and nice. In my opinion, Chinese airlines are usually terrible and the staff usually has terrible English, but China Southern was amazing!"
Cons: "2 of my 4 bags, which I checked in, were broken during my travel."
Pros: "I was worried about such a long night flight with an airline that I wasn't familiar with but they were extremely polite and helpful, the seats were comfortable and a great entertainment selection. To everyone who complained about the food... It was not bad, actually better than most airplane food I have had. And I didn't hear a single person have anything negative to say about it as they polished everything off!"
Cons: "The flight was so freezing that I (and all around me) had to wear their winter coats during the flight. My TV did not work and each meal I was served was not what I asked for. I also had to ask repeatedly for water before receiving it. A nice flight attendant lent me her iPad so that I could have some entertainment during the flight. Will avoid China Southern airlines in the future."
Pros: "see above."
Cons: "n / a"
Pros: "1.Leg room was good in economy class. 2. The Food was Good. 3. Saved travel time. 4. Tickets were cheaper compared to other airlines"
Cons: "1. Flight from Delhi to Guangzhou had bad air smell. 2. Limited entertainment especially if you are Indian. 3. Had to run nearly 1 km or over at Guangzhou to catch the connecting flight to Los Angeles. The Airline could have arranged vehicles rather than letting passenger run to catch the connecting flight. That was tough especially if you could not walk fast or run."
Pros: "Overall price."
Pros: "Business class seating"
Cons: "Boarding, food, poor english"
Cons: "Lost my luggage"
Cons: "The flight is not allow cellphone and unable to provide inflight wifi."
Pros: "It was a really smooth flight and comfortable. the flight attendants were very nice."
Cons: "The food isn't so great, but that's not that uncommon. I was asked to close my shade several times from the very beginning of the flight except that I was wide awake and had deliberately asked for a window seat so I could look out. 15 hours is too long to fly in a darkened environment and especially when boarding in the morning after a nights' sleep. Perhaps handing out eye masks for folks who want darkness is a way to respect the needs of all passengers."
Pros: "Crew members were very polite"
Cons: "Crew members didn't speak very good English but I understand this was a Chinese airline. Drink offerings were bland."
Pros: "good food, good movies, excellent service"
Pros: "The on-board staff was friendly. Wish I had more good things to say."
Cons: "Delays seem to be a hallmark of this airline. I could go on for pages about the lack of communication from this airline and how they made me have to stay in a hotel because of a delay, but the less said the better. What exactly are the qualifications for being a member of the SkyTeam? On-board entertainment? I just want TIMELY, safe and comfortable flights. Frills are nice, but not necessary, and do NOT make up for not consistently delivering these priorities. Not allowing the use of cell phones in airplane mode on-board was mildly inconvenient also. Having more than one bathroom on the planes would also be appreciated."
Pros: "The crew was decent and helpful; was prompt and courteous. Was willing to serve whenever was called for some help."
Cons: "Contacting the airlines is a hassle. There is no email id on which one could write. The website is not consumer friendly. The telephones do not connect easily, and then it becomes difficult to reach the desired person for help. For doing anything, the website asks for 13-digit ticket number, but it has not been provided in the e-tickets or any email also."
Pros: "Crews in this part,LA to Delhi was good & comfortable inspire of language problem .Boarding is good"
Cons: "Very difficult to contact before boarding ,like for food options .language problems & food without egg,chicken,fish difficult to manage"
Pros: "One of the least expensive ways to fly lay flat business class to Asia."
Cons: "The experience is pretty awful - rude staff, constant delays in China, a business class lounge with wifi that barely functions and air conditioning that is never turned on."
Pros: "On time departure, good leg room, and comfortable seats"
Cons: "Food is too salty, can’t even eat ."
Cons: "No complaints."
Cons: "Allow the passenger to watch the video and listen the audio as long as the entertainment system is on. I was asked to take the ear piece out before landing so I couldn’t hear the audio of the end of the movie."
Pros: "Friendly crew, fast flight, plenty of overhead storage"
Cons: "Better entertainment"
Pros: "The crew was amazing, the seating was HORRIBLE. It was an extremely long flight seats should have been even a scotch more comfortable with even a teeny bit mote leg room"
Cons: "Seats were too crampped."
Pros: "Crew staff was very helpful."
Cons: "More entertainment options."
Pros: "Plane was good (Economy class)"
Pros: "Entertainment was beyond excellent. It had all the latest movies from around the world"
Cons: "Leg rooms are small, similar to other flights"
Pros: "Everything was fine. Thanks for the great services!"
Cons: "Nothing yet."
Pros: "The combination of service, quality of the flight and the outstanding price were really a hit."
Cons: "All in all, we were very happy."
Pros: "The flight attendants were very nice and helpfult"
Cons: "That I had to pay for an emergency exit seat and others sat there for free even though I am a Elite Plus member."
Pros: "Long flight as expected but the service is very good"
Cons: "I’m a short person and can usually tolerate smaller spaces but the space this time is way too small. Overhead bins were full very quickly."
Pros: "Good price"
Cons: "2 stops in china"
Pros: "MU588 goes a north pole route, which appears to be less turbulent than (the previous) MU587 which goes north Pacific route. Because of that it takes also slightly shorter than Mu587 (about 15-30 mins). Overall speaking the service is decent and quality though taking a long haul flight is never an enjoying experience for me."
Cons: "In the economic cabin the space is not large enough, in a long haul flight, this might cause tiredness. One thing I don't like is (not just this flight, but in almost all china eastern flights), that the captain typically does not speak. All the announcements are either pre-recorded or made by flight attendants."
Cons: "Airport construction in Xi'an was horrible. It took nearly an hour to get from the plane to the airport exit."
Cons: "When checking to see if my flight was still on time before leaving I discovered the flight was canceled. I was not notified or given I new flight. I had to buy a whole new ticket (that was much more expensive then the one I already had) on top of the one I already purchased and now have to attempt to get refunded"
Pros: "Flight attendants."
Cons: "Late departure and very late arrival in Beijing. Damaged checked-in luggage."
Cons: "The seats were very old. The fabric was hangin off of them."
Cons: "They did not load the luggage onto the plane, so it was not there when we arrived. There was no sort of remedial delivery service either, so I had to go to the airport the next morning at 5:30am to retrieve it. We were also crammed on a bus prior to boarding and sat on the tarmac for a long time before we were allowed off of the bus and onto the plane."
Pros: "Liked my window seat"
Cons: "The crew is very rude. They snatch headphones from the seat. If you aren’t Asian they won’t help you."
Pros: "Professional and quick boarding"
Pros: "Way more enjoyable then the flight from lax to Shanghai"
Pros: "The food and the window seat"
Cons: "My personal entertainment system broke down early in the 12 hour flight, and the flight crew did very little to accommodate the inconvenience."
Pros: "Cheap price"
Cons: "Crazy rules insisting people remove earplugs 1 hour before landing."
Pros: "I liked the price the best. Also, the total hours of flight time, layover time, was good. Lots of choices in movies, too."
Cons: "I wish they had more chicken dishes, as chicken is all I eat in non veg."
Cons: "boarding at PVG is a mess, and the food is bad, eveb cinoarubf tge vri"
Pros: "Good customer service and on time flights"
Cons: "Maybe more food options"
Pros: "Friendly crew. Well organized. Only a few minutes delayed even though it was raining heavily."
Cons: "No entertainment options on board."
Cons: "8 hour delay, no updates. No schedules"
Pros: "Staff was not friendly and aircraft was waiting too long for take off. Food service of low quality"
Cons: "Food of poor quality. Seats were in bad shape. My luggage was damage en many areas."
Pros: "it was on time"
Pros: "The crew on the plane was very nice"
Cons: "Was delayed 5 hours"
Pros: "The seats were roomy for economy class."
Cons: "The time delay, they fed us our meal before lift off because we were sitting on the plane for hours."
Pros: "Food was ok"
Cons: "They do not allow you to use your iPhone, even in airplane mode. They give you wifi and chargers, but you cannot use your phone. iPads are ok though, which make no sense whatsoever. They're stuck in 1999."
Pros: "Planes are clean, including restrooms. First flight (Guangzhou - Beijing) was nice new Airbus with entertainment systems in the back of each seat. (Unfortunately they stopped working 3/4 of the way through the flight.)"
Cons: "Guangzhou to Beijing - departed 1 hour late Beijing to Xian - departed 20 minutes late Xian to Guangzhou - departed 1 hour & 10 minutes late. Guangzhou to Beijing - nice plane, entertainment system failed, crew couldn't fix. Crew had very strange rules about "safety", freaked out about my son wearing earbuds during takeoff. Xian to Guangzhou - weak entertainment options, cut off two different movies in the middle."
Pros: "The staff was friendly and helpful, there were lots of movies and although the food wasn't great, I did appreciate the number of meal."
Cons: "I strongly disliked having to dump our liquids before boarding the plane. I found this to be unnecessary considering we had already gone through security. It can also be dangerous considering the length of the flight and the fact that flight attendants can't come around often enough to make up for that."
Pros: "Great movie selection; and the food was good."
Pros: "Great crew. Meals & ice cream on board. English language newspaper was a nice option."
Cons: "Small seats for Americans (we are larger & wider than Asians, in general terms). No TV's on board."
Pros: "Great value. Fully flat bed in business class for Dubai - Melbourne return with stops in Kunming and Shanghai very comfortable with a 2/2/2 arrangement. Long transits in Shanghai allowed a quick visit into this dynamic city. Airports at Kunming and Shanghai are modern, efficient. Short term visa on arrival for transit passengers works well. I will definitely fly them again."
Cons: "Staff were great but not quietest Cathay/ Emirates level but they really tried hard. I am sure they will get there soon. Wine list was limited and the white wine was warm - though to be fair this is sometimes the case on Qatar Airways too."
Cons: "The food was supposed to be indian vegetarian. The food was almost boiled vegetables with rice. Horrible food. The lounge was equally worse. Food was empty and no one was bothered. On a flight taking off at 3 am and landing at 10.30 am they served dinner instead of breakfast. A typical Chinese government job."
Cons: "My flights were canceled because of a rule that should have been told to me."
Cons: "I will never fly eastern China air again. Unless I'm refunded I'll probably see you in court."
Cons: "The while expereince"
Pros: "The food was okay, just snacks and such."
Cons: "Boarding was only delayed by about 15 min, but we sat on the plane and waited for 3 hours in a cramped plane. They even turned off the air conditioning half way in the sweltering Shanghai heat. Two of the passengers got into a flight as the plane was about to take off, and the crew were completely useless in solving the situation. Terrible flight."
Pros: "China is about 20 years behind the rest of Asia when it comes to checking in passengers and security screening. Umbrellas are a threat? Really?"
Pros: "Nothing worth noting, their poor service negates anything positive I were to say."
Cons: "Delays, delays and delays. Poor service, rude and unattentive, not trained for service industry. Treated us like cattle, delays cost us nearly 2 full days of our trip. Took off from JFK on 6/4/16, did not reach our destination until 6/6/16. Flt home to new york from hk was delayed 3 hours as well, luggage did not make it back with us, still waiting for their call. Worst part is, their staff yells at their customers if they dare to ask questions."
Cons: "The flight was delayed and there was no setting of expectations or announcement by the crew. The frustrated passengers waited and was asking the crew to announce it so everyone would know yet they declined to announce. Everyone just waited even if the flight was late without no expectation on the delay and what caused it. The crew had poker faces and didn't know how to empathize with the frustrated passengers who were worried bec they might miss their connecting flights. There were no apologies and seemed that they didnt care at all, no answer and no setting of expectations theybjust kept asking us to wait whenever a passenger would ask when we will be onboarded."
Airlines flying from Seattle to Xi'an have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Seattle to Xi'an
Masks required on board, masks provided on flights from Seattle to Xi'an
Social distancing seating
Middle seats unavailable to book on flights from Seattle to Xi'an
Testing for antibodies, testing for symptoms for flights from Seattle to Xi'an
Waiving of change fees. Search flexible flights from Seattle to Xi'an