Old fashioned seat, no usb to charge my phone, battery went ;off and couldn't make a call to my family to assure them of a half way safe trip while stopping over for almost 6 hours in Ataturk Intl. Airport, Turkey.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Although mechanical problem had been known about for more than 6 hours, passengers only received notice of a delay 2 hours before the boarding time. The delay continued to be extended until it reached an 8 hour delay. The "mechanical" problem was the need to replace a tire. The airline told us that they had to send a crew form Washington, DC to New York to drive back with the tire. Including the time of the delay and the additional time that the plane was on the ground prior to the delay, this "repair" took 18 hours.
As a frequent flyer, I received an email from the airline that the flight was going to be delayed the full 8 jours. The board at the gate initially only listed a 3 hour delay. When I inquired, the attendant told me not to say anything because that had not been officially announced yet.
Once we boarded the plane, there was no apology. As we boarded (after 18 hours of the plane being at the same gate), they announced that they would then begin refueling the plane. Throughout the flight, the crew seemed annoyed and annoyed. Throughout the delay, other passengers talked about similar delays and the financial issues that the airline has been having.
I would avoid this airline - they seem to be struggling.
The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted.
The food was not sufficient. Only one choice of food which is pasta was served as the chicken was finished. This happened in both flights. They didn't have enough drinks as well.Boarding took a long time. More staff needed to ease boarding stress
Delayed for almost 2 hours before boarding; and this problem of no USB to charge phones from Abuja to Istanbul is a frequent problem, old fashioned seat and aircraft. Some of the air hostess were mean and hoarding foods.Nigerians patronize Turkish Airlines a lot. Turkish Airlines need to improve better and treat customers right.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
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