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Pros: "Comfortable seats Friendly staff Soft landing"

Pros: "That i was able to watch movies and headphones and ratEr and snacks was provided"
Cons: "Nothing really!"

Pros: "Entertainment options excellent. Very happy to have my own row seat (exit row)."
Cons: "Snack options (goldfish, biscotti cookie) getting tired."

Pros: "Awesome crew and great flight"

Cons: "Broken tray table literally off its hinges and unusable."

Pros: "The seat súper confortable"

Pros: "Nice clean plane and every other seat being open is very reassuring."

Cons: "Again all was perfect"

Cons: "Cabin too cold and poor snacks so 1980’s."

Pros: "On Times"
Cons: "Less people on board"

Pros: "the scheduled time offers, the fast boarding time"
Cons: "offer lactose intolerance snacks"

Pros: "Comfort and safety"

Cons: "Nothing"

Pros: "Efficient and sanitary"

Pros: "Everything went very smoothly."
Cons: "I wasn't able to connect my ipad to the free wifi for any of my four flights."

Pros: "There was plenty of space, good entertainment, it boarded fast, took off on time, and had zero issues."

Pros: "Everything! the best part was that the they kept the middle seat empty!"
Cons: "nothing"

Cons: "For some reason, we were asked several times for Passports. This didn’t make any sense since we are US citizens with drivers license. They even had TSA talk to us. This has to be fixed. Otherwise, Delta experience was great."

Pros: "Amazing crew"
Cons: "I had booked a window seat, the when I went to board, it was changed to an isle seat. I find that I dislike the sole due to the rudeness of people in general and I kept getting hit with purses and such from passing passengers."

Pros: "The space we currently have."

Pros: "The staff was exceptional with the distance to loading the plane and with serving us food. It was flawless."

Pros: "The crew was very attentive"
Cons: "The social distancing was not followed and the seats were not very big so I had a person sitting darn near on top of me. Fortunately the guy next to me asked to move but until that point the crew did not really care."

Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."

Pros: "Nothing"

Pros: "The crew was amazing"

Pros: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
Cons: "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"

Pros: "The movies offered were decent"
Cons: "I paid extra for a window seat I sit down after they squeezed us all in like sardines and come to my surprise there is no window in my aisles it had been covered up in plastic . First making my area narrow than all the other seats and between the plane leaving late and the terrible process of loading people on the plane . Delta airlines was all about the up sale from charging for every bag to charging for internet ,food so on and so forth. Also one bathroom in the middle of the plane ? REALLY ? Out of tissue , paper towels , and tissue one hour into the flight . What in the Hell is going on with this airline ? Won’t fly with them again ."

Pros: "Boarding was super quick, as crew wanted to leave before the strong rains and winds came through, so we left early! Plane itself was very modern and surprisingly comfortable, as much as a small space can be. Good amount of entertainment, and the crew were pleasant. And flight itself was smooth with very little turbulence which helps!"
Cons: "Had to pay for food, which was a little annoying considering the cost of the flight. Entertainment was very American led... but I guess not surprising considering it’s delta."

Pros: "On time flight courteous service"
Cons: "Food"

Cons: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"

Pros: "Waiting in the departure lounce was ok"
Cons: "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."

Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."

Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."

Cons: "Tv"

Pros: "Going by and come Ming back Atlanta check in desk was the rudest Laziest most disrespectful emoyees I have ever came across . Check in person played on her phone and didn’t even look at you when asking what seat was I assigned . Going from Atlanta to Fort Lauderdale the check in person was so rude there where 5 people askI’m her what’s her problem . The crew the flight was excellent but the Atlanta check in desk really dropped the ball 2 times . If I was the manger I would fire the whole staff and If I was above the manager I would fire them as well as I’m. Sure this is not an isolated occasion."

Pros: "Nice flight nice crew just about as good as you would want"

Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."

Cons: "The bulkhead sears had no electrical outlet"

Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."

Pros: "Our Delta plane was brand spanking new. Everything worked and the inflight entertainment system was fantastic with many movies to choose from, free headphones, games, tv shows, etc. The crew was polite and the seating at least as comfortable as expected for a 4 hour flight."
Cons: "The restrooms in the rear of the plane were remarkably small, even by airline standards. I'm a somewhat larger person and I fit, but I know a lot of people who would literally not be able to fit on the toilet without touching both of the sidewalls or risk getting stuck in there. The boarding process at San Jose Del Cabo was the most ridiculous setup I've ever experienced. There were numerous flights boarding out of the same gates and at least 3 or 4 lines for different destinations forming on a ramp just outside the gates. There were guys with signs trying to herd people into the correct lines and then loading the people onto buses which took you out to the planes. The planes were loading from both the front and rear doors and people were getting tangled up inside because of the haphazard loading process. Very easy for a person to end up on an incorrect plane!!"

Cons: "You had me check my hand luggage with expensive items that did not arrive."

Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"

Pros: "Very pleasant customer service, excellent bag delivery service."

Pros: "Staff were friendly and attentive. Boarding was good - efficient and quick."
Cons: "Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working."

Cons: "the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great."

Pros: "Entertainment was good. Delta staff seemed flat compared to other delta flights I've been on."
Cons: "Space. Economy on a long flight is not ideal"

Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"

Cons: "Planned my trip for my birthday/10 year anniversary. The first leg of the trip, flying from ft Lauderdale to atlanta was ok except for the pilot having to circle around bc he was too close to the airplane in front to land. This made us supposedly late to our connecting flight which by the way was not supposed to leave before 8:10. My husband and I arrived at the gate about 10 minutes before only to be told that the door was locked. Needless to say, we weren't the only ones. When we got up to the desk, the attendant was extremely rude. I was having a conversation with my husband about a dog that had just passed us . She immediately made her way into the conversation asking me what i was saying. I told her I was talking to my husband about the dog and under her breath said : " I'm sure you were." I then told her that i was more than sure about what I was talking about. We get booked on another flight and my seat was the only one without a working monitor. We asked the suitardess to see o If there was anything that could be done They tried to reset it to no avail. Since we didn't say anything else, it was forgotten about. My husband shared his screen with me so that I wasn't totally bored on the flight. Not the way I wanted to start off my birthday but I'm glad that nightmare is over Delta really needs to retrain their employees on customer service bc it leaves a lot to be desired!"

Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."

"Great flight"

"Flight was delayed"

"While I can understand that the airline industry is a tough business, I did have a horrible experience with American Airlines. This will probably be my last time booking travel with this airline. To start, my first return flight on Sunday July 25th at 5:00 pm, AA 2779, had been delayed for more than six hours and the gate agents canceled our flight at the last minute. This problem occurred due to short staffing and the airline was unable to find a replacement co-pilot. As a result, I had to stay an extra night in Chicago and spend 120 dollars on a Lyft ride-share from the airport. However, I did manage to secure another flight during the following day, AA 4962, and I was happy to finally arrive home. Please take all of this into consideration and I would demand some compensation for the inconvenience."

"It was quick, plane was loaded and the service on board was ok"

"Those corn kernel snacks were too hard for my dentures"

Pros: "I didn’t like the crew on board .. everyone else was good, there was a flight attendant on my flight very rude, I asked if it was possible to get an additional snack, and she looked at me, she told me something that I didn’t understand , she placed an extra snack on my tray.. then she picked it up and took it away from me … that was extremely rude .. I am a 71 years old woman and I was never treated the way the attendant treated me"
Cons: "You need to provide a better customer service to your passengers, you need to train them and evaluate them to treat passengers with respect, if they have a job it is because we people use your airline not the other way around"

Cons: "WiFi wasn’t working"

Pros: "Uneventful flight. Departed on time. Arrived ahead of schedule (good thing). Excellent crew from nose to tail."
Cons: "PA system at gate was awful. Instructions were inaudible."

Pros: "crew was great and moved me further up in the plane to make a tight connection"
Cons: "food"

Pros: "Everything about my trip was exceptional!"

Pros: "Very clean and plane was not crowded!"
Cons: "Food and beverage service, but we completely understand with COVID 19"

Pros: "The crew did their job."
Cons: "At least monitors to watch a movie since there is no food in first class..."

Pros: "Good seats and very clear"

Pros: "The crew was nice, the seating was poor rather you paid to pick or not. When boarding you are told to social distance but you got folk sitting bunched up together with someone sitting next to you the whole flight. Delta doesn’t have people sitting in the middle seats. Poor flight when it comes to safety or health over money. SAD!"

Pros: "Nothing,really other than the fact that it Got us home."
Cons: "At least offer water. There was no service whatsoever"

Pros: "Flight and plan where great."
Cons: "Stewardess was very rude and un please y with all customers. Didn’t feel like she wanted to be on the flight. Her attitude was the main problem."

Pros: "The fact that no one sat next to me believe me it was not a my choice there was just not a body to put in the seat"
Cons: "The staff was not friendly or say hello or goodbye"

Pros: "Everyone was well behaved."

Pros: "Same as previous flight"
Cons: "Same as previous flight."

Cons: "Great flight"

Pros: "comfortable first class seat"
Cons: "There was no wifi. No entertainment, no ability to work."

Pros: "Crew was awesome, friendly, tentative, and welcoming."
Cons: "Screaming kid in the background, wouldn't stop the entire flight."

Pros: "Pilots and crew are still great- all negative comments have to do with corporate policy."
Cons: "Not able to social distance at all. We had to board a bus to get to the plane and we sat there for 20 minutes breathing in exhaust while we were packed in like sardines rather than the bus going back and fourth with smaller groups. The plane was tiny, so again- no way to distance at all. Seats at the front were left unoccupied rather than allowing others to move to them for social distancing."

Cons: "Seats are thick but zero lumbar. Back too short at shoulders and I'm only 5'8""

Cons: "There were too many people on the flight. The middle seat was occupied."

Pros: "2 and 2 seats, all occupied, no distancing."
Cons: "Better seating, boarding from the tail to decrease contact"

Pros: "I was by automation assigned to a window seat, which I always seek to avoid. But before the flight, I had read in the WSJ, that such a seat was one of the safest, for health reasons! I give thanks to the random seat assignment gods!"

Cons: "Everything AA did nothing right."

Pros: "Crew was excellent and the flight was ahead of schedule."

Pros: "They pulled out of the gate to have an “on time” departure only to make us sit on the runway for an hour. The flight attendants were incredibly rude to people asking questions."
Cons: "Offered us drinks... let us know what was going on .. answered questions. Basically, anything."

Pros: "One of our fellow passengers was willing to change seats so my wife and I could sit together."
Cons: "I'm not a fan of American's Basic Economy, where they nickel-and-dime for every little thing. Choosing seats while checking in online does not cost the airline any more than assigning them, so charging for the privilege of choosing your seat is simply a money grab."

Pros: "Short flight"
Cons: "Negative leg room. If the seat next to me had not been vacant, my legs would have lost circulation."

Pros: "Nice seats with plenty of leg room. Friendly crew. Smooth flight."

Pros: "None"
Cons: "No"

Pros: "Efforts to get us to Philadelphia"
Cons: "Got to Philly - no one there - rushed 2 concourses and plane still there with daughter on-board. They gave away our seats, told us we would not get on, would not get our baggage and would not get put up in a hotel. Because of the NBA draft - had to travel 60 miles to New Jersey for a hotel. Lost a day, lost 2 tours, endured additional hotel costs...and the attendant made it clear she was on overtime and we just needed to move on. American Airlines is too big and consolidation of airlines has not been good for the public."

Cons: "Delay"

Pros: "I liked getting to my destination on time."
Cons: "The one carry-on policy was silly and included personal items. I was told to repack my purse into my backpack which was already full. The boarding staff stood over me and told me to throw stuff away in my backpack and asked why I had packed certain things. I am in the process of moving back to the US from Korea after two years so everything I had was everything I owned in the world - which included some sentimental things like a stuffed animal from my mother who passed away when I was three years old. The most infuriating part of this however was realizing that there was one other bag in my overhead bin. In fact most of the overhead bins had one to two bags and plenty of room. My repacking and humiliation was unnecessary and it was only for the morbid satisfaction of the lady at boarding demanding it. At one point I heard her talking with her coworkers about “why couldn’t they freaking listen. We announced it three times.” Well I had approached the counter prior to arrival and they told me to get back in line when I tried to ask about my purse and backpack. In additional to the frustration of all of that, I received my checked in luggage with a wheel missing. I had just bought it and now I have to ship a wheel from the vendor in South Korea or buy new luggage. Thank you guys so much for letting me know which airline to never fly with again."

Pros: "boarding process was efficient and the seats on this aircraft seemed a bit more comfortable"
Cons: "lack of in-seat video and no free wi-fi and no power connections"

Pros: "The flight attendant was fantastic. Very friendly, very helpful, checking on all the passengers. He even loaned his phone charger to one passenger. It was a full flight and he was working hard, but had a smile on his face the entire time. Give him a raise!"
Cons: "the airplane was absolutely freezing. It was so cold, you could actually see the air blowing (like in winter). There's no need for that. Somehow European airlines manage not to freeze out all their passengers. It was less than a two hour flight but felt like an eternity because it was so uncomfortable. Seat size - this is absolutely the smallest it can/should go. I am pretty skinny, but even I'm running out of room and the seat backs could be made a bit more comfortable. Not only is there almost no recline, but the way they are constructed - they actually push my head forward - not made for short people."

Pros: "I think for the most part you have some of the best customer service but your snacks are awful compared to other airlines."

Pros: "I love the fact I've flown with American Airlines 4 times over the last month and have not had any issues, delays or even an unfriendly face no matter the time or airport!"

Pros: "Food, OK legroom, complimentary wine & beer on a US carrier"
Cons: "Barely functioning ancient touchscreen system"

Pros: "Honestly I enjoyed every little moment. I haven't traveled to Atlanta in 9 years and let's say traveling with AA is great. Starting from the check-in up until baggage claim in atl. Everything was speedy! I'm so happy that I went with AA I had a spectacular arrival."

Cons: "They had no record of this portion of my trip, after a few people checked they found the Chicago to Ammon part so they added me onto a flight from Washington to Chicago. All should of went well from there but they sent me to the wrong gate. Luckily I just made it to the correct gate for boarding. Upon arriving at Chicago there was no one available to provide information on how to get to Royal Jordanian gates. Also on my AA portion of my flight coming into The U S in New York the flight was cancelled and I was told the next flight Available was next day (18hr delay) at the other NY airport. I had to have someone drive from D.C. (My destination) to pick me up"

Cons: "Never got a complimentary beverage. The cart only delivered to some of the rows"

Pros: "The plane has improved greatly with their comfort and leg space"
Cons: "With checking my luggage my bag fee was waived a total of seven times this trip because I'm a military wife to see my husband overseas who is serving a year in Saudi Arabi except this past time on October 2nd at DCA airport. Spoke with the Supervisor Ralph who stated it was against policy. How stringent is this policy if it was waived seven times previously? Policy needs to be reviewed with entire staff. I will no longer use American Airlines because their military convenience and policies no longer seem to favor the military. My husband also after speaking with him will also no longer use your airline including all his members he overseas when they return after their year tour."

Cons: "I thought I was booking an Alaska Airlines flight. I booked on Alaska Airlines website. I picked seats. I missed the part in the email I received later saying I didn't have seats. I never received a check in notification email. It took forever to check in at the airport because the the kiosk took a while to pull up my reservation after asking for additional information. I got stuck with middle seats on 5 hour plus flights when I had actually checked to confirm I could still select a window seat before I booked and did indeed select window seats when I booked."

Cons: "The flight attendant chastised my husband loudly when doing a pre check before take off. She reached over and yanked his charger our of the socket and stood over him and reprimanded him for not being on airplane mode. The passengers in front were turning around while the passengers behind were laughing. It was excessive and inappropriate. The passengers behind him had tray tables down and video games out and when she addressed them it was in a respectful manner, but when addressing my husband, it was disrespectful and unprofessional. Seemed to be discrimination as she did not treat any other passengers like this. I wish I would have captured this on video to share with American Airlines as I do not think they would condone her behavior. Her name was Marlene and she needs additional training regarding customer service."

Pros: "I could ask for the whole can of soda on any flight. A passenger told me that delightful news."
Cons: "I'm tall 5'9 and my knees were literally up against the seat in front of me."

Pros: "Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end."
Cons: "The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say."

"Seating less than desirable, multiple seats on the plane open w no option to change"

"Weather :0( 2-hour delay on the tarmac"

"Delays"

"Flight updates was outstanding"

Pros: "The atention"
Cons: "Confort"

Pros: "La atención súper mal La azafata con una mala actitud cuando me hacia una pregunta Retraso de más de una hora en la salida del vuelo"
Cons: "Necesitan una mejor capacitación en la atención al cliente las azafatas"

Pros: "great seats and flight"
Cons: "not that i can think of"

Pros: "Boarding was smooth. Landing was smooth"
Cons: "The power outlets didnt work."

Cons: "We did not have dinner as we tried to get some sleep on this 6.5 hour overnight flight to London. The 767 was in a 2-3-2 configuration for economy plus and general economy. Thankfully they kept the temps cool to the point where we used our coats as additional blankets. I appreciated that the FA’s did not wake us for dinner and they closed my window shade at some point. They were 100% polite and helpful. That said, with the new Polaris Business Sears, UAL has eliminated the restrooms between Business and Economy. So it is a very long walk to the restrooms from Econ Plus and it appears that there are only 4 restrooms for about 120 passengers. Absurd. My family made do because we used the restrooms in the middle of the night when most people were sleeping but this would have been a nightmare after breakfast or with a small child. It appears that UAL has gone for profit over customer satisfaction."

Cons: "Very small cramped aircraft"

Cons: "Food could of had a better selection but wasn’t the worst I’ve had"

Pros: "The controlled and orderly way when boarding."
Cons: "The staff from the desk was unfriendly. On boarding no one showed you where your seat is located. The food was dreadful. The same aweful pasta meal on the outbound journey was served again. During the flight I was feeling very unwell I asked the flight attendant our axeick bag which she brought, but I was told to go to the toilet. She did not return to enquire after my well being. I was in the toilet for 5 minutes. Very uncaring. The tea was cold when served"

Pros: "Good plane good entertainment"
Cons: "Chaotic boarding. Attendants could not put could together. I bought business ckass tickets to my daughter and her husbandfie their honeymoon. They could not use the business lounge: when they arrived they were told that they needed to wait in front of the boarding gate. They waited two hours asking many times why they could not get their seats. They were ordered to stand by and wait to be called. Finally they insisted and they got two sits but not side by side. It was too late to use the business class lounge. What a shame. Food was so basic. Noodles overcooked with few veggies that all. Cabin attendants we're stressed and rude"

Cons: "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"

Pros: "The flying part"
Cons: "Tiny seats"

Pros: "IT WAS GREAT"

Cons: "Lufthansa as an agent is a mistake! I had to deal with them prior to flying to the US. I have never ever had to deal with such bad service in my entire life. United was great though and I highly recommend them."

Pros: "Despite sitting in the middle seat and being well over 6 feet, there was room."

Pros: "The price, the mango sorbet, short flight into Belgium, the coffee, the water being offered often"
Cons: "The tray was very dirty and obviously had not been disinfected from the previous flight. So I brought it to the attention of one of the crew members, and I felt like she made fun of me in front of other passengers for not liking my tray dirty; and she got a little paper towel for serving, wet it with a bottled water, and wiped my tray quickly. Not hygienic at all and not a word of apology. AIR FRANCE is so much better when it comes to customer service! Also I did not like the constant interruption on the speakers, very loud in my headsets and difficult to watch a movie on tiny screens. The crew members seemed very bossy and uncaring, if not actually rude."

Pros: "The price was unreal so I had to jump on this, I was able to get on and off with my backpack no problem. The flights were good, captains were very communicative about times, expectations and when turbulence was present."
Cons: "The check in had to be done in person because of the need to check my bag size, I felt a little insulted that I would have to be checked on my honesty. When I got to the check in it was like watching a special forces team measuring and prodding peoples bags to get them in to the little box even when the shapes were the reason they couldn't fit, not the size of the bags. I literally watched someone fit their bag and the attendant take it out and make it misshaped for the box and show how it didn't slide in. I had no issues with my luggage, but that sucked to watch happen to others. The food and drinks came about 10 minutes before the plane landed."

Pros: "Comfort was good"
Cons: "Food appeared stale at times Drinks like fruit juices were given in small amounts like a quarter cup by stewardess Appears that it was being rationed Choice and scope of movies were poor and narrow"

Pros: "Nothing really everyhing was mediocre."
Cons: "Delayed baggage, smelly flight, food"

Pros: "Nothing! Rude staff. They did nothing to help when the flight was delayed and i missed connection when I got home because of them."
Cons: "The staff was awful! The flight was delayed and Janelle was not helpful at all. i then tried to get Carmen the supervisor to help me and she did Nothing."

Pros: "Clean aircraft good entertainment, cockpit crew polite"
Cons: "The check in staff were unbelievably rude nearly looked and were abrupt and dismissive to a simple question. The cabin crew looked scruffy, and clearly had a lack of pride in their job and presentation. This is the first time I have ever flown United and I must say I would avoid flying with them again if possible, which is a shame and the aircraft and the entertainment on board were good"

Pros: "The check in was good. The craft was clean."

Pros: "Boarding was smooth enough"
Cons: "I'm a disabled person, I need an aisle seat for my long legs and busted knees, but the aisle seats had about 1/3 the space for feet as the other seats. My knees were pushing into the seat in front of me. Drinks went around once about 1 hour in to the 5 hour flight, but not again after that, though they came by to collect trash 5 times. Flight crew were polite, but some clearly didn't want to be there. This is the first flight I've ever been on where I was in tears from pain, and i felt like i couldnt ask for water or even the wheelchair I needed after the flight."

Pros: "The crew was nice and tried to be helpful. There were charging stations and free WiFi!!"
Cons: "I have a gluten allergy so I couldn’t eat the pretzels. Despite loading the United app I wasn’t able to get the free tv to load during the flight."

Pros: "Decent leg room. Wonderful to do the flight non-stop from NYC to Delhi."
Cons: "United. September 14 Newark to Delhi Premium Economy Entertainment screen didn't work for 1st hour of the flight. the movie list was mediocre at best. The screen was smeared with some substance. The list of movies on the United entertainment app is great (via internet) but connectivity on this type of flight is spotty so the traveler is forced back to the antique screen plane system. Dinner. Butter chicken or vegetable options. Food was bland and very small portions for the length of flight. The snack was delivered immediately after dinner was picked up. I did not open it. Looked like a hard roll with something on it. Style of service is abrupt, bordering on rude. Uses terminology that non-US travelers from different cultures would not understand, for instance do you want "white" coffee. Asked me if I had someone at home to pick up after me as she felt she was cleaning too much off the floor. Her comments appeared to be directed at me but it was not my trash (and even if it was, a better approach would be recommended). The flight attendant realized she had gone too far and apologized. Then complained about this "route" being difficult, with no one listening. She concluded by wishing me a good flight and saying that she hoped that she had not offended me. I assured her that she had. Breakfast was mediocre. Egg with soggy potatoes and an inedible sausage. Did not see what they were offering in the veggie dish. Staff seems tired and not culturally sensitive. There needs to be some retraining and consideration given to long haul menus and entertainment. I take this flight at least once a year. It continues to deteriorate."

Pros: "Crew were amazing, so friendly and helpful Entertainment system was so so good Landed early"
Cons: "Overnight wasn't the easiest flight in the seats Serving people coffee when others are probably trying to sleep probably wasn't the wisest idea either Pre flight queue system is just baffling"

Pros: "Overall flight was good but since previous flight was late and I had only one hour to get my luggage, go through customs, check back in and make the flight it was too stressful because nobody could help much. Also, the bag did not make my flight because person was not really in the hurry to get my luggage to the plane."

Cons: "I had to wait at the gate for over an hour. UA lost my bags and trying to get reimbursed was difficult. The agent who checked me in was very rude."

Cons: "loudspeaker was way too loud - my hearing was fine before the flight...."

Pros: "On schedule"
Cons: "This was an unfortunate and uncomfortable end to a great trip. The seating area is tight and the seats lack cushioning. I experienced more cramping and discomfort on this one hour flight than on all of the entire 9.5 hrs of preceding flights."

Pros: "Comfortable even though this was a small aircraft."
Cons: "Registration and baggage process at Dulles airport for 7 a.m. was chaotic. Unsure if the automated process relieves crowds or time to check-in. Lines were long and not enough attendants to take care of issues that were occurring at kiosks."

Cons: "It landed"

Pros: "Nothing"

Pros: "Accuracy of flight info, inline boarding, flight crew"
Cons: "Stinky cabin...small jet, ppl stink, they need to air out the cabin"

Pros: "Everything was smoothing sailing"
Cons: "Nothing"

Pros: "The flight wasn't too packed."
Cons: "My husband and I flew from Newark to Atlanta on 03/12/2017 with United. My husband is active duty military and Alicia assisted us with checking in our baggage. She was very kind and helpful. After retrieving our tickets, we went through Security and my goodness, the process at Newark is awful and TSA WAS EXTREMELY RUDE. That's besides the point. Our flight was delayed because the pilot was not there. Our departure was at 0605 and we didn't leave until 0630. Everyone boarded the plane and we were waiting for the pilot. Then the crew members were pretty rude and not friendly. I know it's an early bird flight but jeez, they can be a little nicer. One stewardess had high heel boots and literally would stomp up and down the aisle. Then she kept saying my purse was not under my seat which it clearly was. I don't know where else she'd like me to put it, maybe in the passengers seat in front of me. I would probably not fly United unless I have no other choice."

Pros: "The service was good and overall flight was also smooth"

Pros: "Seating, mobile boarding pass"
Cons: "Waiting for a gate to become available 50 minutes after landing."

Pros: "Boarding was fine, crew was fine, snacks ok, smooth flight"

Pros: "The snack was nice for the short flight"
Cons: "We did not get Headsets at all. We asked flight attendant for headsets and he told us the would come around passing them out. Never happened"

Pros: "I made it home"
Cons: "When I got to the ticket counter my reservations had been canceled by united. Worst part is the flight is now completely booked. I was lucky enough to make the flight thanks to a late flight from vegas where 7 people were connecting from but it was pretty stressful to walk up to the counter to be told the reservation you have had for 2 months was no longer reserved. This was one of the rudest staffed planes I've been on. These guys aren't over worked. I don't know why they can be so hateful. I loved united but this experience has left a sour taste in my mouth. It all worked out in the end, but I still can't follow why my flight reservation was canceled without me being notified. I shouldn't find something like that out when I get to the airport with my luggage in my hand."

Pros: "Boarding was fast and easy. Crew was kind to allow me to use an empty seat in the middle row and get more space. Managed to connect to onboard entertainment with a tablet and avoided to use the tiny screen that still exists on United's 767s."
Cons: "Food was a bit tasteless."

Pros: "Aircraft remained grounded for 1h due to a door switch with malfunction."

Pros: "Very smooth and comfortable flight."
Cons: "So we arrived at the desk after a 7hr international flight ready for the final 1hr leg - only to be confronted with "flight overbooked" looking for 9 volunteers - how can you over book a 40 seat flight by 9 ???? So we had an anxious wait wondering if we'd be dumped from the flight - we weren't but it wasn't enjoyable waiting for the flight and our meeting with our grand kids."

Pros: "NOTHING"
Cons: "EVERYTHING"

Cons: "4 hr delay on the flight, terrible experience never flying with United again."

Pros: "Flight was on time."
Cons: "Plane was freezing cold. Even with numerous empty seats I was assigned a seat in the last row next to the laboratory and not permitted to change. Flight attendant had a poor attitude and was generally not helpful."

Pros: "The crew was great but the seats were not comfortable."

Pros: "Aircraft was clean"
Cons: "Staff talks too much, especially when they stammer."

Pros: "The crew was wonderful. The seating was awful!"
Cons: "Sit 2 to a seat to social distance"

Pros: "N/A"
Cons: "N/A"

Cons: "I was concerned for my health due to United Airlines placing profits over people by having a full plane during COVID."

Cons: "It was a horrible experience that I have. They dropped us off Tennessee airport instead of Atlanta because of the power off. They made us sat on the airplane for almost 2 hrs then tell us to get out in Tennessee airport. They offered no compensation or direct us how to get back to GA. Everyone was so upset, we basically got stranded in Tennessee. We ask customer service for help, they told us that there was nothing we can do!!!!!! They told us to call the head quarter. And of course after waiting on the line for half an hour, they told us the same thing that we should talk to customer service at the airport. REALLY!!!!!!! We just been through it. I was exhausted and had no way to get back home to GA. My parents had to drive 8 hrs from Atlanta to Tennessee to pick me up. IT was not fair that they do that to us. It was not our fault that we got stranded. They should have offered us cars rental or hotels to accommodate . I would never flight with them again!!!"

Pros: "Pretty much nothing. I'M SORRY AS IT WAS MY FIRST TIME AND I have to tell you that I m usually pretty low maintenance....but damn ....this was was brutal! Price was was great... but not worth the experience."
Cons: "Seat comfort, cattle care of crew, no movie, no real food....you name it."

Pros: "Cheap flight"
Cons: "Bag fee"

Pros: "There was a very sensitive situation that occurred with a passenger. She had been in the wrong seat, and was asked to show the ticket for the proper seat and didn't have a ticket. The steward asked very professionally and calmly for the passenger to cooperate for the situation to be resolved. She was not cooperative to be polite. The security came and the the pilot, and everyone handled the situation very well. The last time she was asked to cooperate, she finally walked off the plane, on her own. My understanding is that she missed her original flight and boarded this plane. Not certain of the details, but I feel that everyone involved handled this very well."

Pros: "The crew. That's it."
Cons: "Biggest regret buying this "discounted" ticket. Not a real discount. Found out there were a bunch of hidden fees when I was checking in. They charge $60 for the checked bag EACH WAY and was super shocked they charge for a CARRYON!! Unbelievable. None of the regular seats recline whatsoever unless you pay more hidden fees just to have your seat not be straight up the entire time, and there is no front table to put a computer. To save another dime, they installed some super cheap 6 inch x 3 inch mini ledges that they call tables. I'll NEVER fly with Frontier again. They also refused to let me check in early so I had to sit and wait for hours since they refused to give me a boarding pass until I came all the way back to ticketing exactly and only exactly at 2 hours before boarding. Worst flight. A total shame since the crew was incredibly nice."

Pros: "Nothing other than getting from Phoenix to Atlanta"
Cons: "The baggage check in process at Phoenix is a complete joke. What is the point of prepaying for baggage on line if you still have to stand in line for over half an hour while you watch other passengers drop their jaws when they find out how much checking a bag costs, have the agents explaining the process and the price, fumbling for credit cards, processing the payments, etc, then, when you finally get to your turn, you are out of there in 30 seconds. There should be at lease one agent at all times who is dedicated to serving the passengers who do not need to pay. They should be in and out, not standing in line, when there is no payment to process. Then there is the total joke of the refreshments sales process on board the flight. It's not even worth going into that since I will never board another Frontier flight."

Pros: "Not much to like other than the cost of the ticket, they kept us unmoving on the runway for almost an hour, before taking off, boarding was at 2:50 pm, flight was supposed to be 3:25 pm, we didn't actually take off till 4:15, scheduled arrival was at 9 pm, and we arrived 9:20, and weren't able to deplane till 9:35, and ended up standing around baggage claim for over thirty mins waiting for our luggage, frontier might have some good ticket prices, but next time I'm willing to pay more, if it means better service"

Pros: "nothing"
Cons: "I booked this ticket about a month ago. I was traveling to va to drive in a car race. I rented a race car, had it delivered to the track, payed my entry fee and just had to show up at the race track to drive. Total for the weekend was about 3k$ The day of my flight around 3 in the afternoon, I attempted to check into my flight. There seemed to be something wrong with frontiers website as I kept getting a red error message. I made about 15 attempts from two different computers. I kept getting an error. There was clearly a problem on Frontiers end. I would have to check in at the airport. I do not check luggage and being a red eye, I arrived at the Frontier kiosk an hour before my flight (plenty of time). I made multiple failed attempts to print my boarding pass before waiting in line. After the wait in line, the very unfriendly Frontier lady scolded me for not arriving earlier and said I would have to wait to speak with the manager as she could not help me. After another wait the manager told me that the flight was oversold and the tickets were given out based on when people checked in and all he could do was put me on the same flight tomorrow. Which was pointless because my race was at 9am the next day. I am not sure how this is even legal? It certainly is not fair, I will never book a flight on frontier again, I may not even use kayak. I am out thousands of dollars, and very mad about everything to do with this."

Pros: "The Customer Service telephone agent and the check in/baggage drop agents were all very nice and helpful. The pilots did an excellent job of providing an uneventful, peaceful, safe, and gentle flight. Takeoff and landing were great on both the inbound and outbound flights. I was able to get to my destination and return home safely on both flights which was my major objective."
Cons: "At least 1-2 flight attendants on both flights, in general, were quite rude and seemed uncaring at times to the needs of some of the other passengers. From chewing and smacking gum, using their cellphones while standing in the aisles amongst the passengers during boarding, and appearing quite irritated/short when interacting with passengers, it seems to me customer service was not a big priority in their training course and/or job requirements. I sat in an "upgraded" ($16 extra), economy, aisle seat, not located immediately in front of or in between the window exits on my outbound flight and in a middle, non-upgraded, economy seat near the back of the plane on my inbound flight. Neither seat was able to recline and both were quite rigid and almost painful to sit in during the flight. I have flown many times throughout my 46 year life, but these had to be the most uncomfortable seats I have ever had on a flight. I understand about saving money and using a no-frills airline carrier, but I think some of the issues mentioned could have been improved without adding any increased cost."

Pros: "I like the fact that I was a really really smooth flight. The attendants was pretty cool, very professional. I was able to get a seat in the front row which was super awesome."
Cons: "What was really a bit upsetting for me was, when I went to check in at the front desk, the airline attendant was helpful and very professional. My boarding pass did not have the gate number printed on it, and I didn't even notice it until I got passed TSA. I felt like it was the attendant responsiblity to make sure everything on the boarding pass was correct, and my reason for saying so is I was too busy or focused on getting to security and thinking about the rest of my travel. it was just my luck that I remember to check my online itinerary that was sent to me via email to see the gate number. I know this may not be the airlines fault, but On my flight we left ahead of time and landed super on time, but still spend almost an HOUR!!! due to some maintenance issue at the gate in Atlanta. It was an horrible experience, I had a meeting I was suppose to be at at 8am. Everything was going so right with the flight I felt like I was going to make it. I just felt that the entire situation could have been handle a bit better :("

Pros: "Low fare was nice.. but the subsequent nickel-and-diming business practices left a bad taste in our mouths. No in-flight entertainment or proper meal options either. A gate change was poorly communicated, and passengers from 2-3 flights were congregating in the gate trying to decipher the poorly written message (illogical, broken English) on the display behind the agent's desk. That agent was nice enough, but she seemed very untrained and incapable of handling the situation. The boarding gate agent was even worse (see other review)."
Cons: "When asked, the boarding gate agent told us the boarding door was "closing in 1 minute" so that we would hurry up and board. We did, then while waiting in line on the jet bridge, we noticed on our boarding passes that there was another 18 minutes scheduled for boarding. This was infuriating because we wanted to stop by the grab-and-go cafe next to the gate, to pickup food for the cross-country flight (SFO>ATL), especially since Frontier does not offer proper meals onboard. We turned around and confronted the agent about this, and she admitted that she lied to us so that we would board. Lying to customers for any reason is totally unacceptable, and we won't forget this."

Cons: "Left the gate on time. Arrived at the gate in Atlanta early."

Pros: "The crew, while visibly understaffed and overworked they were still pleasant."
Cons: "Where do I start? Price looks really competitive at first. This is just because the flight itself only about half the actual cost. These jokers charge for everything. Checked baggage is standard but they want money for everything. Carry on bag, water, every seat has a surcharge. They'd charge for the air you breath if it was legal. Both planes I flew in were miserable. Tiny, uncomfortable seats that don't recline. First flight was 2 hours delayed. OK, these things happen. None of the other airlines had delays though. They sent me four emails about the delay which would have been nice if a single one of the emails was actually correct. Nope, four incorrect times. The last email was telling me that my flight was delayed to 7:10 AM. This would have been nice except the previous email told me it was delayed to 7:50 AM and I received the email at 8:40 AM. Being 2 hours delayed meant that I had time to sprint from my first flight to the next, barely. I barely make my connection flight, sit down, door closes and we wait. And wait. And wait. Spent 45 minutes at the terminal while they load baggage. Now that I've had no time to eat on my layover I look at the ”menu”. $3 soda, $3 cracker, $3 water... Miserable"

Pros: "That they held the plane to make my connection"
Cons: "My connection was late, then my ticket was not working and the attendant had to manually check is in. She was EXTREMELY unprofessional even sating tons customer " I can only work as fast as I can DUDE, I'm the only one here" in which I verbally reprimanded her for her unprofessional attitude. Then we sat in the plane for an additionaL HOUR for a "mechanical issue".... which appeared to be them filling up the plane. I am so highly dissatisfied that not only will I never ever book frontier again, but I made sure to review the company in social media and all my friends/family/clients. I don't pretend to understand the airline industry, but I do know BAD BUSINESS when I see it. Absolutely TERRIBLE."

Pros: "The stewards were polite on the plane."
Cons: "Flight was delayed 7 hours for maintenance. The passengers were packed like sardines into seats with so little legroom that even my 5'5 frame had my knees against the seat in front of me, the seats don't lean back and there's not even room to put your head down on the 2×3 tray which is only there for looks because it couldn't possibly be used to actually hold anything. Two screaming toddlers rounded out the worst flight I've ever been on. I would never recommend frontier airlines, you really do get what you pay for."

Pros: "Flight arrived early on first leg and on time second leg."
Cons: "I didn't like that I was charged 40 dollars each way for a CARRY ON! REALLY? 80 additional dollars? I might have considered another airline if I had known you were going to bend me over at the gate.Very misleading on the fares. Should be in big flashing letters. "HEY IF YOU HAVE MORE THAN ONE CARRY ON IT"S $40 BUCKS EACH WAY! The new SLIMLINE PRE-RECLINED SEATS were not comfortable. The fact that even a small snack or drink was charged for was also a disappointment. Why not just be honest about your fares and and raise them a little say maybe 5.00 dollars and allow 1 carry on with an additional laptop bag or purse? Very misleading in that respect. But I give them props (pun intended) for being on time. That was the best part. I'd give them and over all 3.9 just because of the misleading stuff. Otherwise they would have gotten a 5 out of 5."

Pros: "I checked in at the ticket counter paid for my bag and then went to the gate. I waited two hours and then started to board the plane they scanned my ticket and I began to walk down the aisle. I was then stopped and told I could not fly in less I paid $60 for my carry-on !!!! I have flown with the exact same carry-on multiple times and never paid for it this is absurd and I want my refund ! Frontier airlines is a horrible company with terrible customer service I will never fly with them again and I want my refund for my bag. I was a long-term customer however I am disgusted with my recent flight !"
Cons: "I checked in at the ticket counter paid for my bag and then went to the gate. I waited two hours and then started to board the plane they scanned my ticket and I began to walk down the aisle. I was then stopped and told I could not fly in less I paid $60 for my carry-on !!!! I have flown with the exact same carry-on multiple times and never paid for it this is absurd and I want my refund ! Frontier airlines is a horrible company with terrible customer service I will never fly with them again and I want my refund for my bag. I was a long-term customer however I am disgusted with my recent flight !"

Pros: "Checking in was fast and easy. Boarding too. On time."
Cons: "No food or drinks except if you spend a lot of $"

Cons: "Don't fly, they charge you for everything ,even a carry-on $65 and they are super rude. They made my brother miss his flight because he was 35 minutes before take off instead of there 40 minute rule. Don't do it !!!!"

Cons: "Plane was delayed by 5 and a half hours due to a storm. Something Frontier had no control over. What they did have control over, however, was their communication, which was non-existent. People at the gate wouldn't tell passengers anything, and responded to questions with "I don't know." When one woman complained about the lack of communication, a Frontier worker told her dismissively that she could call the manager. We kept learning about the flight delays by watching the status board. The front gate workers wouldn't say anything, and most people were too worried about missing the flight to run and get something to eat."

Cons: "Next time i will travel with jetblue airline bcoz first luggage with carry on is free even for economic ticket. But for frontier must pay even for carry on. Jetblue serves free snack and drink. But F. Airline had no thing"

Pros: "i arrived almost 40 minutes early than the stated arrival time...unfortunately my ride was not there based on the flight's posted arrival time"
Cons: "no participation in tsa pre check. was not aware ahead of flight, otherwise would not have used airline. no complimentary drinks. boarding was 20 minutes early, another inconvenience as a result of having to go through security check. will not use airline again."

Pros: "The crew was very helpful."
Cons: "The pilot brought the plane into the airport extremely fast and jerky. I was afraid. My daughter was afraid. People in front of us were afraid. If he had warned us, we may not have been so nervous. Was he trying to make up time because of the weather problems in DC? It wasn't worth it."

Pros: "Flight was on time"
Cons: "Hidden fees for bags and seats. Make sure you read their website and figure out a game plan for your bags of you don't want to pay. Pack light!"

Pros: "Crew was good Plane left on time"
Cons: "Boarding, Boarding, Boarding Everyone with a carry on being forced to pay Yelling and screaming at gate agent about baggage fees Total cluster FXXX in the gate area."

Cons: "The flight was delayed for nearly 4 hours, without notice or explanation for most of that time - even though it was a foregone conclusion, because a replacement aircraft had to be flown from CA to FL for maintenance reasons. Then, the counter personnel were arrogant and offensive in dealing with disappointed passengers (who would not be arriving at their destination until 2 am). Frontier is absolutely the worst airline I have dealt with in the past several years, and I am not likely to ever book a flight on Frontier again - especially since the hidden fees tend to make the ultimate price nearly the same as other airlines."

Pros: "Ariving safely at my destinations"
Cons: "Price gouging .. sneaky tactics...what no snacks or water! OK snacks maybe... but water really?"

Cons: "Our flight was significantly delayed do to mechanical issues and they offered little feedback and zero sympathy. The plane is cheap, seats uncomfortable, did not recline, no entertainment, etc. Very low budget airline. I will not ever fly Frontier again."

Cons: "Long delay, was given food vouchers when restaurants were closing and could not use. When we reached destination trains were closed had to climb down stairs"

Pros: "Finally had a Frontier flight that didn't have any issues. I don't fly them that much for that specific reason, but thankfully, this one was uneventful."
Cons: "I had to have my friend who was driving take my bag back to avoid paying like $60+ to check it. (Flew SWA to and Frontier back)"

Pros: "I knew about the extra cost for baggage so that was fine. If I didn't that might have been an issue, but after flying Spirit, Frontier is in another ball park. If there is ever a choice between Frontier and Spirit, I will always choose Frontier."

Pros: "I had a good experience overall with the flight being on time, the crew being kind, and the boarding process bring smooth."
Cons: "However, this was my first time flying Frontier and while I was happy with the flight price, I was unhappy to learn that I had to pay to carry on my bag ( a first), to select any seat, not just premium seating and pretty much everything else. I understand the need to stay competitive, but this felt like I was being nickeled and dimed for everything."

Pros: "It was my first frontier flight. I appreciate the rates that frontier offers. However, the charge you for everything else (seats, bags, food, etc). I can complain though especially withbthe rate I received for a riundtrip ticket. The flight was not bad, it was 1 1/2 so I was looking for anything fancy. A longer trip I definitely would pay for comfort and amenities. The crew was pleasant and the plane was clean."
Cons: "There wasn't much I didnt like other than the charge for everything, but as i mentioned before how can i complain when my roundtrip ticket was so inexpensive. If you have no bags then you are good. This is definitely a good airline for business travelers who are moving back and forth for work. Although there is no wifi."

Cons: "The price did not list the additional fee for carry-on. On my round-trip flight, the carry-on fee was 45% of the price of the ticket itself. That is ridiculous. I will never fly Frontier with carry-on again. Maybe just never fly with them generally."

Pros: "Arrived early"

Pros: "Because I am handicapped, I am often unsure of the welcome or help I will receive. On this flight the two male attendants were very helpful and gracious. In fact, one of the attendants went out of his way to help me with my tote and anything else I needed. Trust me this does not often happen. Usually it is the passengers that give me a hand rather than the staff, so this was a welcome surprise."
Cons: "Again, because I am handicapped, I need assistance getting down the ramp and on board the plane. Usually, someone escorts me or wheels me to the door of the plane. On this flight, no one showed up to help me get down the ramp, so I was on my own, and it was a difficult trip at best. I barely made it, but the assistance I received on board made up for the negligence in boarding."

Pros: "Very good flight. Nice crew. Relatively on-time departure/arrival."
Cons: "Like the others who've commented, I was not aware that there were charges for seats, carry-on, and all food and beverages (excluding water). The additional charges added another $110.00 to the cost of my ticket. This is my first time flying Frontier. I may fly again in the future, but customers need to be aware of these additional costs."

Pros: "Cheap"
Cons: "Frontier nickel and dimes their customers for EVERYTHING. The seats are tiny, and look like they are molded out of a solid piece of plastic, and feel like it too. Being charged to select your seat on the plane is too far..."

Cons: "Checking in at Atlanta was a complete nightmare. They are wildly disorganized and when you make checking luggage cheaper than carrying on luggage, you should really staff adequately to ensure flyers can get their luggage checked on time. On that note, charging for carry on luggage is ridiculous and I was not aware that was how this airline does things until I did online check in the day before my flight. I also saw them try to charge someone $60 to check a bag at the gate. Insane. Also, if you ever fly them, don't bother to pay yet another fee to pick your seat, I ended up getting assigned just fine seats both times when I left it to chance. Would not fly them again though."

Pros: "Peppy flight attendants."
Cons: "Like other reviewers here, I was extremely disappointed with Frontier. The round trip flight I purchased was advertised at $178. At no point during the purchase of this flight was I explicitly and directly warned that Frontier charges, at minimum, $30 (each way) to CARRY-ON luggage that must be placed in the overhead compartment. I do not know the cost to check baggage, but I assume it is comparable to the carry-on fee. In my ethically driven opinion, the round rip price of the trip should have been advertised at $238 to account for the baggage fees. I WAS MISLED. To make matters worse, because I was blissfully unaware of Frontier's carry-on policy and failed to read the fine print while checking in online, I WAS CHARGED $60 AT THE GATE to carry on my roller board. When I asked the gate agent to explain the charge, she - without eye contact and with a mean tone - condescendingly attributed the charge to my stupidity. She proceeded to spit this attitude to the DOZENS OF OTHER CUSTOMERS WHO WERE UNAWARE OF CHARGE AND HAD TO PAY AT THE GATE. In sum, I will end up paying an additional $90 in carry-on baggage fees. I will not fly Frontier again."

Pros: "Got us there ahead of schedule."
Cons: "Pack them in like sardines."

Cons: "I did not like the fact that I was not informed from the very beginning that it was an "ala cart flight" If I had known that I had to pay for my first luggage and pay for my seat (if I wanted a choice of a window seat) I would have gone with another more expensive airline. I have a couple cards that allow free baggage and other perks, but I was not using those, to save my sister money since she was paying for the flight.It started at $278 round trip and ended costing me $390. I first chose a seat ($12.) near the back, and after a very stiff ride up to DC, I decided to upgrade to the $50. seat in the front for the ride back, to Orlando, thinking it had to be better and recline. It did not. Needless to say, I will not fly Frontier again."

Pros: "The flights are inexpensive but you're paying for just the flight, and everything else costs extra. The seats are decent sized, but they're not the big and heavy seats used in most airlines. They are thick plastic seats with about an inch of padding on the front and they do not recline. The tables are not the full sized types found in other airlines either and are about the size of an iPad mini. This is not a flight I'd take for more than a few hours, but it is economical and very fair (there is no first class, just the option to pay a little more for a seat with a bit more leg room)"
Cons: "They charge for things that are standard everywhere else. You are allowed one carry on for free but it must be small enough to fit under the seat. A regular carry on suitcase 9x14x22 is $30 extra. Choosing a seat when checking in costs extra ($10-$35 depending on seat location). Even snacks and drinks are extra ($2 sodas, $3 for snacks, but there are several combos that will save a dollar or two)"

Pros: "Plane was clean and looked new. Pleasant flight crew. Low fare was great!"
Cons: "Seating area cramped and uncomfortable. Narrow seats pressed me up against seat mate (awkward with a stranger). Tiny arm rests and tray table. Too close to seat in front of me with little leg room (and I am not tall). For this reason, I would not choose Frontier again if I had another option."

Pros: "none"
Cons: "I can tell you this is the most terrible flight experience ever. They are just interested in how to withdraw money from you. If you make a mistake, it is a great chance for them to make money. They have no intention to help you and to make you comfortable. You are just a cash cow to them. I swear I will not use this terrible flight."

Pros: "Great crew with helpful suggestions"

Pros: "Affordable ticket"
Cons: "The flight could have been on time and they could have at least had less people on the flight because of COVID"

Pros: "Awesome"
Cons: "N/A"

Pros: "Comfort"
Cons: "To dam small"

Cons: "Held at gate and there was no driver for the carousel waited at the airport for hours for CAR SEAT. My back is aching cause I stood there carrying my child. There was no communication from spirit. Horrible horrible horrible"

Pros: "All of it"
Cons: "Nothing comes to mind"

Pros: "Easy, able to select a seat."
Cons: "When we arrived early to Atlanta there were no gates open for us. We waited 30 minutes on the tarmac. I'm glad we didn't have a connecting flight to catch."

Pros: "They were on time."
Cons: "Feel like they charge you for everything. Luggage is 45.00 for one piece and there is not any free beverage service. The seats don’t recline and there is no leg room."

Cons: "Worst service all the time with Spirit. There are no free snacks or water, they’re always trying to take your last penny. Plane is uncomfortable as all get out and they have issues with you switching seats even if the other person is okay with it. Boarding process is always a cluster, no free bags other than your one small personal bookbag or purse. Flight attendants are always rude no matter where you’re flying."

Cons: "They charged so much for my carry on I have to pay $114.00 I never pay that much."

Cons: "Having to pay for EVERYTHING little thing!! First and LAST time traveling with Spirit!"

Pros: "on time landing and departure"
Cons: "leg room"

Cons: "1. Deceptive pricing schemes in booking flights/bags 2. Setting traps for customers in fine print where it's our "fault" for neglecting to read every line so that when we arrive at the airport we have no choice but to pay ridiculous prices in order to proceed onto the flight. 3. Low availability of food/drink options from the menu announced at the start of the flight. My menu was heavily stained and sticky. 4. Poor air circulation made it difficult to breathe the whole flight. 5. Cramped cabin with loud passengers made for a disruptive and nauseating atmosphere. 6. Carnival-like harangue at the end of the flight about "discounts" lasted over 15 minutes, was way too loud on the speaker systems (I couldn't hear my friend speaking next to me), and insulted us personally for being stupid in paying the "full" prices. 7. I'm filing a complain with the FAA."

Cons: "I arrived one hour and twenty minutes before departure and they did not want us to check in."

Pros: "It was cheap."
Cons: "I was at BWI and there is no self check-in kiosk. Because of this, it took at least 30 mins to check in as the people working the desk kept calling the people flying to Dallas to the front of the line. On the other hand, getting through TSA took me only 5 mins. That was really ridiculous. Also for some reason my ticket listed I had a checked bag when I never said I did. The person working there seemed confused and didn't change it. The person who was also checking my ticket as I boarded seemed confused as well. I hope I didn't get charged for a bag I did not have."

Pros: "well behaved passengers make a flight good. the breakdown of our society shows up in stressed situations. some people are savages."
Cons: "my family making me wait for pickup at the airport for an hour!"

Pros: "Plane was clean"
Cons: "Everything else. Customer service is horrible. As usual employees were poorly trained and had the worst attitude. I will pay extra and fly with another airline. The Atlanta crew is better. The D.C. crew is just horrible. The suoetvusir"

Pros: "Efficiency"

Pros: "The price was certainly agreeable."
Cons: "Literally everything else. They nickel and dime you the entire process."

Cons: "From the very beginning of my trip, the customer service of this airline was horrible. I showed up almost three hours ahead of my flight to check in and yet found myself RUNNING to catch my flight. They were completely unorganized at checkin and had people waiting to be helped for close to 45 minutes. Whenever I or another customer would ask a question we were told to just stand here or stand there, move over to this line, or "well you should be standing up there." The service was just very poor and caused a lot of unnecessary stress to me and others."

Pros: "The fare that I got THROUGH KAYAK. Spirit fares are higher through Spirit directly."
Cons: "Final boarding was called 30 minutes prior to the scheduled departure. The seats are terribly uncomfortable. I'm 5'8" and my knees were pressed against the seat in front of me."

Cons: "Spirit is consistenly delayed or cancelled without notification. Will never use them again. Bad reviews are not exaggerating-do not book."

Pros: "..."
Cons: "..."

Pros: "price. Cost was the primary factor in selection."
Cons: "Someone else in assigned seat. Did not have beverages listed in menu"

Cons: "Everything but the price of the flight."

Pros: "Not much! Pinged for carry-on baggage to the tune of $130 when they were the same nags I brought with me."
Cons: "See above."

Pros: "Left on time friendly flight attendants. Arrived safely"
Cons: "You have to pay for carry on and snacks. But the fare is cheap so that's why."

Pros: "Once you're on board, you are well taken care of! The crew is very professional and nice."
Cons: "My experience at the ticket counter and the gate was less than stellar. For some reason these agents always seem to be exhausted, rude, and tired of being at work. I was surprised that the ticket agent was unable to answer my question about the lower CO2 emissions, which is clearly stated on spirit's kiosk as you proceed through the process to get your boarding pass. I asked two different agents about this and neither could answer my question."

Pros: "I don't like it"

Cons: "They didn't give me my ticket they gave me the receipt...then I went back and they printed someone else's ticket ....I had to go back for a third time to get my rite ticket before went through to my gate"

Pros: "It waa tough to like anything about this Flight.. We had an 8-Hour Delay.."
Cons: "The 8-Hour delay, due to Mechanical Issues.. Ruined my Labor Day Plans with My Wife.. She Had to pick me up From The Airpo2in Atlanta@ 1AM.."

Cons: "They charge a fee for EVRERYTHING! Their website is terrible and they charge more to carry-on a bag than to check a bag."

Pros: "While I appreciate the cheaper price point for the flight, it reminds me a lot like a doctor with no bedside manner. Sure you need the service and sure you need an operation, but he could careless about how you feel. You are not his main priority. Spirit Airlines is a militant first-order type that sees its money-paying customer as a means to an end. 2 contrasting points of view: Delta V. Spirit One time I flew on a Delta flight that was late arrive to the gate by 30 minutes. The gate attendants wheel a giant cart out full of snacks, soda, and the like. They announced the situation and gave us all the opportunity to have as many snacks as we wanted. This past flight I flew on Spirit. At both Baltimore and Atlanta the gate attendants didn't give us any clue about our flights until it had arrived. Our first flight was delayed by 1 hours. Then 2 hours. Then an hour before the flight, I got an email that said it would be on time. Thankfully the email also had the gate number because Spirit obviously won't even spring for a working screen at their gate. We moved to the right gate to find they didn't even have a screen with any information. The flight back from Atlanta was pretty much the same, except they had a working screen (which is a plus.) Our flight was delayed and didn't arrive until our departure time. The gate attendant never told us this. We understood it was late because we could see no plane at the gate."
Cons: "The cheaper price point."

Pros: "Boarding in group 2"
Cons: "Waiting for plane to unload before we load plane was late 45 min delay."

Pros: "N/A"
Cons: "Baggage. Flight"

Cons: "The plane departed over an hour late due to mechanical issues and was then rerouted to Myrtle Beach and deboared. I was supposed to arrive in Atlanta at 5:30pm and ended up arriving after 10pm. When I spoke to the desk about how I had missed my transportation to my final destination due to this they were rude, dismissive, and unhelpful. Not even an apology. I will NEVER ride Spirit Airlines again. It's worth paying the additional cost to fly other airlines and have the dignity of decent customer service."

Cons: "Won't fly spirit again. $136 to fly. Another$94 to sit& fly my 1 bag. BS & misleading pricing."

Pros: "I liked that I never flew with this airline."
Cons: "My flight that was supposed to be only two hours from Baltimore to Atlanta never happened. Upon arrival to check my bag, a mere twenty minutes after receiving an "on time" email from the airline, they canceled the flight. Not delayed, straight up canceled it. The next flight offered to me would be two days later arriving late Saturday night and with a layover. Their customer service was terrible, no one cared that they were putting so many people out from families to single travelers. It was nuts. I eventually got a refund and flew out the next day on a different airline, vowing to never book with Spirit again."

Cons: "I don't like paying for bags you should at least carry on 1 carry on"

Pros: "On time. Nice flight attendants"

Pros: "I was assigned a window seat on the rerun trip."
Cons: "The baggage fees. Not even a bottle of water Was served on the flight. Fee for choosing a seat. Runway delays"

Pros: "I have never had a problem traveling with Spirit. Always a pleasant flight and always departing and arriving on time. However, a custody situation didn't allow my daughter to travel from Baltimore to Atlanta. This had nothing to do with Spirit, but I just wanted to write something in here and give them a perfect rating because they have always been accommodating."
Cons: "Nothing, Spirit is awesome. Although I wish there was a way to recoup the fees. Next time I will definitely get the travel insurance."

Pros: "The boarding was great & efficient."
Cons: "Crew- Josh, a blond, & brunette. The brunette arguing with passengers. Not explaining the Spirit policy that "Everything costs including water!" Getting an attitude and stating " don't be looking at me like that after the price was stated." Then during the landing process while gathered in the back galley... Spoke about ... Hoping they don't miss there train once arriving at the airport, these people move slow, Josh - We do have 6 wheelchairs but we will see if they can miraculously walk once we arrive. The brunnette, 19f (the water passenger) better hope I don't have the marshals waiting for her, let her look at me one more time!" I was sitting in row 24... Yes I could hear it all.... Completely UNPROFESSIONAL...!"

Pros: "Once flying it was smooth"
Cons: "Delayed twice, lots of waiting"

Pros: "Nothing."
Cons: "Everything."

Cons: "Multiple delays including on the tarmack. Seat didn't recline and was the middle chair"

Cons: "Charges for everything other airlines don't charge for and very little info given for fligh cancellation"

Cons: "After my flight was cancelled, the airline call service couldn't book a new flight so I had to wait in a line at the airport until 12am to get rebooked. The staff was obviously tired, which I can understand. However, I asked for the earliest flight out the next morning and I was put on a flight departing at 11 and arriving at 1. Then the gentleman next to me was booked on a flight departing at 945. I asked if I could also get on that flight. After another 45 minutes, I get booked on a flight leaving at 845 arriving at 1. I am truly beside myself. I can understand if there is an oversight, but I then complained and was met with serious disrespect. I never write negative comments, but I urge my fellow humanity to put this company out of business."

Pros: "Nothing"
Cons: "They cancelled our flight from Baltimore to Atlanta without much notice. By the time they notified us all the other airlines had left and there were no flight lefts left out of BWI. Apparently their aircraft had tech issues. Don't they have more than one plane? They gave us no options other than flying out the next day but we had to be home that night. So, we rented a car and drove 13 hours. Oh, and there were only two ticket agents so imagine the long long line of angry customers.......service took FOREVER!"

Pros: "The flight was good, timely and the staff were nice. I boarded quickly and got to my destination early so that was good."
Cons: "No complimentary drinks or nuts, not even water. I paid more for luggage than the actual ticket. The seats do not recline and I usually rest during my flights. I was unable to do that as well."