I liked everything with JAL. Seats are comfortable, good food, excellent service.
customer service spoke English
1) when my flight was delayed significantly due to weather, I was not notified until I got to the airport 2) when the same flight was cancelled, I was on hold with JAL for over an hour before I could speak with customer service\ 3) customer service could not rebook me for another flight until 3 whole days later 4) I had to look on JAL's website and inform their customer service about flight options that were somewhat sooner 5) no compensation was offered for 2 days of delays and flying out of another city (I paid for my own transport to this other city in order to make my final destination on time)
Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines.
Nothing, well done.
Excellent and original Japanese meals
The crew ask to change sit with another passenger and I said ok, then start to demand I move so they can sit together.i guess I didn’t move fast enough to suit him. Of course changed there mind. Maybe a race thing with me being black. The crew show lack of respect toward me.
I enjoyed Honolulu to Shanghai journey meal was provided as expected vegetarian meal (on request) really appreciate your service, hope I will receive the same on my upcoming return trip to Honolulu.
Well it's a small flight from Shanghai to Bangkok and no entertainment on board.
Worst experience ever. 11 hour delay at JFK. No information given by staff at JFK. Missed connection in Shaghai. Took business class but was not admitted to Air France lounge.
Not a full flight
Snack only for meal. Again limited beverages. Spotty service. Rude passenger behind me. Which is not Airlines fault I would not and will not ever recommend this Airlines or Shanghai airport again. Will do all my I can to avoid this experience again
|Flights Arrive in||Busan Gimhae|
|Flights Depart from||Washington|
|Airlines||Japan Airlines, China Eastern|
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