Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever.
comfort crew entertainment passable for the age of the plane clean quick boarding
not enough food..............................................
Service, food, customer service
Outstanding service, very nice personal, exact timetable, comfortable seats, tasty food, new planes
didn't find any things I didn't like
Attentive service, new equipment. Very similar to flying JetBlue in its early years in the US.
Azul app only available in Portuguese. Online check-in was difficult-- upgrades, seat selection, or any change that requires a fee not possible online for domestic or international flights if you are not a Brazilian citizen
space for legs.
As cadeiras poderiam inclinar mais para trás. Esconderam minha mala dizendo que não pode colocar na esteira pois estraga a mesma. Deviam te avisado antes... quase perdi meu vôo de conexao
it was on time
The temperature at the cabin was to hot during the whole flight.
The extremely rigid limitation of 8Kg for carry on is not what I would expect from a non-Low cost air company. For business travellers it is very important to save baggage collection time at the destination airport.
There was a delay of two hours. All the passengers remained on board with almost no explanation. The plane looks to be very old or in bad conditions.
Basic sandwich food. No wine. No entertainment screen.
Legroom was a bit tight.
Entertainment broke. Crew only portuguese
more space in coach section, between seats
less space for legs in seats.
Late departure without giving any reason.
Great entertainment choices, the best airline food I've ever had, attentive service, lots of amenities, new and modern plane
better food and service, more space between seats
poor space for legs, food was really poor. no entertainment..
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