My flight was delayed so bad i missed u it so i just said never mind
Delayed 2 hours while stuck on the aircraft. If the luggage was properly loaded the first time we probably wouldn’t have been delayed at all
Onboard staff was courteous, helpful, responsive and friendly. The boarding process was disorganized, poorly communicated, and disheveled. Gate agents were yelling instead of using the PA system, didn’t communicate the timing delay of our flight, and created an atmosphere of chaos rather than order and communication. As far as I know, there was no reason for their. I would hate to see how it operated under extreme conditions. I’ve never seen United Airlines operations in such a state.
The flight did not have its customary snacks during the flight. Apparently they were never loaded on the plane.
I was exhausted from a long day. The flight was smooth. The first flight during my 3 week travel that took off on time.
Like: departed and arrived on time. Unlike: Food options for purchase allways bad, 1 of 2 of the crew members not very friendly at all. Seats and leg room aweful. At this point I am thinking on switching to AA.
Over 5 hour delay with minimal updates or ability to standby for alternative flights. During boarding and 1 hr+ wait for takeoff, seats were drenched w water from air conditioning condensation and always leftover crumbs on carpet and seats
After arriving in Chicago, we were taxiing for 1.5 hours with infrequent and untruthful updates about the amount of time it would take to arrive at the gate. Minimally, the team could have provided timing expectations that were more truthful, especially one their original expectations were not met.
United didn’t even try to hold the flight for me. They knew I had a tight connection and when I arrived at the gate less than 10 mins after final boarding the flight had already gone. The gate agent wasn’t even notified that I was on my way. She was told I wasn’t at the airport
EVen warmer in the plane it think it was 24+ degrees
As I said I never took the flight back from due to earlier delayed that prevented from taking the second trip back and nobody helped me to rebook from kayak
The small flights with Valet Luggage has a poor service
Overall a good experience, however Wifi was not working on the flight.
We fly American Airlines quite a bit. And we always fly business class when traveling internationally. We were a bit disappointed with the comfort of this particular plane as well as the entertainment options.
Good experience but the snacks are not gluten free, so I cannot eat them.
Customer service for American Airlines first class is at an all time low.
AA1537 the AC was not working properly. It was very hot and uncomfortable.
It was a horrible snow storm, but updates were inconsistent and the app never displayed a remotely accurate time or gate until very close to boarding.
The seats are so small and we are average size people. We paid for emergency row for the leg room but the seats are tiny.
Flight was delayed and American failed to hold my connecting flight for 5 minutes to let me board after running through CLT to get to the gate. The plane was still at the gate. Gate agent could not have cared less
