missed my flight by 10 min, they said i had to pay $99 for another flight, then kept telling me different rates for flights, i would not use them again by choice.
There was a 3 1/2 hour delay, in which we had boarded the plane. And just prior to departing we were informed of an issue with plane that had just been noticed and that we'd be delayed for ten minutes, then were told another thirty minutes, then another hour. Finally we were told to disembark from the plane and go take our carry on bags with us. We finally boarded the plane and took off at 8:55 pm after we were scheduled for a 5:25 pm departure.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Frontier customer service said a carry on would be free. At the airport they charge $40 for carry on or $30 to check carry on. Not pleased with being misinformed.
No support from the crew at all... For the lady sitting next to me. She pucked the entire time and crew didn't care at all. She was not able to take the turbulence well, we were on row 27.
Once the aisle/window seat, cabing luggage, food/drink is paid for, the price is very close to standard rate.
Cabin crew on the returning flight was rude to a mother who wanted to keep the child in her lap during take off. I felt the policy could have been explained more politely "baby crying is OK, I want him to be able to cry after the flight as well"
Worst flight I have ever taken. Extremely uncomfortable. Small, hard seats; minimum leg room; tiniest "tray table" I have ever seen; no room to use my laptop. Other travelers in my row felt the same.
The way the upper back and headrest of the seat was shaped made it very hard to be comfortable when sleeping (this was a red eye flight I took, so the entire flight was sleeping). The lighting in the cabin was also not as dim as I've seen on other flights that are clearly overnight flights - it was much too bright.
Again a full flight and this time I was seated next to an Asian male. I'm deal thy allergic to fish and what did he bring to eat, yep you got it. While I know it's a right for him to do so, I spent the flight with puffed eyes and throat issues. Again, the flight was overbooked
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