One of the best 14 hour flights I've ever had. Crew was friendly throughout which can be difficult on longer flights. The crew being kind and respectful is very important for me. Plane felt clean and I was able to get some well needed uninterrupted sleep. I put them slightly above Cathay Pacific as far as cleanliness the only down side was a lack of entertainment selections, but hey I am an American taking a trip on a Japanese airline so I cannot complain. Thank you ANA and the Tokyo airport all very friendly. Will see you soon
ANA gave me an amazing experience. They are very good with customer service.
Everything was good may improve some alcohol drinks and amenities during fly
Due to turbulence there was no inflight service, which is very understandable, The flight is very short, and safety is more important. There was a bit of a delay with take off, but was to be expected with the rain.
The crew was amazing, really friendly and efficient. One of the best flights I have ever been on. They made the long flight comfortable and I noticed there were two birthdays on the flight. They gave to customers birthday cards and wished them a happy birthday. That was very nice to see.
Everything was great. Wifi was down,but that didn't matter to me.
The staff are very kind ,friendly and helpful .This is my first time flying with ANA and surely will fly again.
The best best best flight experience I have ever had. And I fly A LOT. THANK YOU, ANA!!!
My wife and I liked almost everything about ANA except for the economy seat space and the cold breakfast (croissant which seemed to just come out of the fridge)
Excellent service and comfortable seats. Friendly and helpful staff. No food for a 3hr flight over lunch time which was surprising (or is that a feature of domestic flights in Japan?)
I liked the choice of lemon ginger tea. I think stewardesses can be more considerate of older people needs.
We were given vouchers we couldn’t use with a 5.5 hour delay
I fly UAL 7-8 times per year. This flight was not up to snuff because it boarded very late "due to unexpected delays in restocking the plane" and yet Flight Aware showed the plane had landed some 10 hours earlier--so I think they could have planned accordingly. The FA's were nice but harried. The video system had to be rebooted 3-4 times. The food service was rather abrupt; they forgot my row and when I asked for my meal, they brought it with some impatience. Overall, the flight was fine, but the little details made it feel somewhat mundane and hurried.
For economy, it was very good. Staff was great, they even let some of us change seats for more leg room... Put an empty seat between us which was fantastic for a 12hr flight. Onboard entertainment was excellent, I think over 200 choices of movies/tv/etc The bad was the barely/nonfunctional wifi that cost either $16.99 or 1700 miles (full flight). It was atrocious... Definitely the worst of the last 3 long haul major airlines I was on the last few months.
I didn’t get on plane. Passport being processed by consulate with visa application. Tried to cancel through underpricer after purchasing cacelling for any reason. No dice, they are thieves.
When I booked it on Kayak it aaid that I wasn't allowed hamd luggage. I called United Airlines and it took them 6 minutes to figure out if I was allowed free hand luggage. Surely something that simple they should be able to tell me instantly.
Seats were comfortable. It’s was so cold and very uncomfortable. I paid 2000 miles for wifi service that was choppy the whole flight. Would like to be reimbursed for my miles Food was so disappointing. Three cold and terrible meals for $3000 round trip. This needs to be better.
We were delayed in Toronto on the tarmac for THREE hours with no clear indication as to why except that it was not a safety hazard. Pilot did apologize more than once but even he was unable to explain why exactly we were delayed. I overheard the stewards saying that the captain was very frustrated with the situation as well because he was not able to explain why except it had something to do with water supply or system on the aircraft and now we needed to wait for an engineer to approve the aircraft for flight. It was very frustrating and distressing as a passenger and we should have been given complimentary meals at the very least.
Flight was cramped with every seat taken. The food was fine, nothing crazy to write home about. The plane felt dated and needing some TLC, the button for the window shade didn't work and there were no AC outlets to use. When communicating with staff all except one nice lady never seemed happy to help me almost like I was bothering them when asked for things like a glass of water or a snack. The flight was overall fine. It did what was needed which is get me from point A to point B. But it certainly was not special. I don't expect much in economy but I believe economy on a host of other airlines is more memorable and better experience.
Very good - being handicap it was very hard for me in a center aisle bulkhead seat that Zi was assigned think it was 29-G as I had a hard time opening the entertainment screen and tray table. 30-G would have maid it easier. I was assign 29-G as it was the only handicap seat without being charged even though I was handicap (disability)
They are still charging me after taking 466 and 833 for round trip from AR to to Bradley airport from 19 to 21. Then poor experience. Am hurt and I will say it on social media. Please stay away from this airline. I see in my bank account they are still taking 644. Am trying to stop it. I used to fly United airlines and I suggest that if you don't want extra charges and good service you go back there. American airlines delayed my flight again and I was late for my meeting, no recompensation but charging me over and over.
They changed our Gate 5 times, and concourse twice. Changed our seats twice.
It was American airlines and it was awful like usual...
Pitch was very small. Knees were on the seat back in front of me.
Wonderful as usual except for other guests that were unruly and not kept in check by the Crew.
The flight was initially delayed, then cancelled. American Airlines says the cancellation was weather related, though the actual weather was not bad in both Washington and Providence and between. There were very few cancellations that day. In fact, AA2120 from Washington, DC to Boston flew with a minor delay at about the same time. So, the weather somehow affected only this particular flight AA5230. The next available flight was the following morning. The American Airlines refused to reimburse accommodation (hotel at DCA)
Fine. On time, cabin service was fine, bag arrived. All good. Flying into DCA so did not collide with any helicopters, which is also good. Horrid incident that could have and should have been prevented.
Good experience but the snacks are not gluten free, so I cannot eat them.
Standard. No different than a discount carrier on a short trip.
Everything was great. Boarding, early departure, early arrival, and deplaning were smooth. Smooth flight.
