My wife and I liked everything except the cold breakfast
My wife and I liked almost everything about ANA except for the economy seat space and the cold breakfast (croissant which seemed to just come out of the fridge)
The overall experience was ok, though there was certainly room for improvement. My husband was asked to check his carry-on bag at the gate due to claims that the flight was “full.” However, upon boarding, we observed ample overhead space and several empty rows of seats. This made the request appear unnecessary and caused some discomfort, particularly as he was the only passenger singled out for this procedure.
Excellent service and comfortable seats. Friendly and helpful staff. No food for a 3hr flight over lunch time which was surprising (or is that a feature of domestic flights in Japan?)
The flight was smooth, but there were not enough options for meals and I was given beef when I do not eat beef. The flight going was much better because we received more snacks.
Thankful for the staff who provided blankets cause the plane was quite cold and no way to adjust the airflow in the seats next to the bathroom.
Uh there was a delay, because of the weather. And what took usually an hour flight to Louisville took about 6+ hours. Flight got canceled
There wasn't much entertainment for my short flight but the onboarding process was smooth and the crew provided wonderful service. The seats were also reasonably comfy. Great flight.
I had to get rerouted because the weather delayed my flight enough to miss both of my connecting flights. I select nearly 2 hours on customer service trying to get rerouted and had to miss my first plane which took my luggage to San Francisco. Luckily, customer service sent me to the same airport but I had to ride 12 hours in economy after I paid extra for premium economy. Totally sucks that I overpaid. Customer service and airplane crew were great and really helpful though. Although I still hate how small the seat was, especially since I'm smaller than average, I can't imagine how much it would suck for an average sized person.
Flight attendant took good care of my mom as she boarded on and off the aircraft from her wheelchair. I did not care much for the food nor the movie options Available. I appreciated the increased legroom available in economy. This was one of the main reasons we chose the airline. Overall, the good value and I would fly again.
Paid $35 and not able to access the internet at all.
The boarding crew was incredibly helpful getting me on an earlier flight
Great experience. Flight boarded easily. Departed early. Smooth flight. Great arrival in DC--almost no taxing! Almost direct to gate from runway. Crew was terrific. Same cookies and beverages in main cabin. I did not use the entertainment system on this flight.
Flight delayed on both ends - have a gate ready at DCA, don't make us sit for 30min after being late to take off as well.
AA can't control the weather. But the airplane was hot and stuffy while stuck on the runway with a broken entertainment system.
very bare bones flight no entertainment screen, download shows prior to boarding to watch on phone or tablet.
Random carry-on baggage inspection before boarding for NO REASON. The crew kept talking loudly the entire time, making it impossible to rest. When I asked the crew for something, they said they would come back later but never did. It was an EXTREMELY UNPLEASANT and UNCOMFORTABLE flight.
It was good. It’s been a long time since my wife and I fly any where and things have changed. Our trip was to see our new grandson. We fly economy and that was not good for my bad back. It was a quick flight but uncomfortable.
Service in first class no longer exists on American Airlines .
Flight was delayed by 11 hours. Flight agent finally had to rebook us, but did not rebook fully correctly. We had to pay out of pocket to get to the hotel they booked us and couldn’t check in the next day online because the next day’s agent said they didn’t complete the process the night before.
