WAS - PMI
Find cheap flights from Washington to Palma de Mallorca
Good to know
|February||Best time to beat the crowds with an average 31% drop in price.|
|September||Most popular time to fly with an average 30% increase in price.|
Average price round-trip
|$963||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
When to book flights from Washington to Palma de Mallorca
Top tips for finding a cheap flight
- Looking for a cheap flight? 25% of our users found flights on this route for $871 or less one-way and $756 or less round-trip.
- The cheapest flight from Washington to Palma de Mallorca Son Sant Joan was found 89 days before departure, on average.
- Book at least 1 week before departure in order to get a below-average price.
- High season is considered to be August, September and October. The cheapest month to fly is February.
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Top 5 airlines serving Washington to Palma de Mallorca Son Sant Joan
Scores according to KAYAK customer reviews
Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Cons: "They lost my bags. Unacceptable"
Pros: "Pretty much everything"
Cons: "Food somewhat expensive..... boarding off the plane - ones with no baggage should get off first then more control about everybody getting in the aisles trying to get their luggage and holding everybody up"
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Pros: "Thanks for the monitors."
Cons: "The crew seems tired."
Pros: "No comments"
Cons: "Cleaners had not done a great job. There were paper napkins left over in the seat pocket from earlier flight."
Cons: "Late departure"
Pros: "It wasn’t delayed 3 hours like the first flight"
Cons: "Departing on time"
Pros: "Delta crew is always great."
Cons: "You need to update ALL of your planes to have charging at EVERY seat, not just the passengers in comfort plus or better. It’s 2019. We ALL have devices."
Pros: "Everything about delta"
Cons: "Crew was grouchy and rushed past you without really trying to cater to your needs/ get you what you want."
Pros: "Airbus was nice"
Cons: "Delayed by over 1 1/2 hours"
Pros: "Efficient, cheerful crew"
Cons: "Stop making seats smaller! The added revenue from 10 squeezed seats is not worth the discomfort it causes."
Pros: "I got to board early because I volunteered to check my carry-on. Very friendly flight attendants. Love flying delta. They are always consistent and the movies they offer with the gogo in-flight app are always updated and recently released popular movies."
Pros: "Even though the flight was delayed by a few minutes we still arrived on time."
Pros: "The whole crew was great and very accommodating"
Pros: "Seat comfortable"
Pros: "Great crew and plane arrived on time."
Cons: "No entertainment and no place to charge devices."
Pros: "The crew was wonderful, the flight was on time."
Cons: "But the seats are so tight that we were definitely elbow to elbow and once seated I was unable to access even the purse that was at my feet. There was no entertainment and the tray table was tiny, not even an indentation for a cup!"
Cons: "The seat was very uncomfortable"
Pros: "Smooth flight, on-tome departure"
Cons: "Service in business class left a little more to be desired. I had to ask for food and drinks, because I feel off to sleep in the first round. Came to Gate early, but had to wait for agent to put the jet bridge. Only one person was available."
Cons: "Hassel about getting a visa to Cambodia. Refused to give me a boarding pass for 2nd and 3 rf leg of trip. Korean Air had no problems giving me yhe passes. Otter people had Delta boarding passes shivh they traded for Korran Aiir passes but the got better seats. Food was very good"
Pros: "Great service"
Cons: "No complain"
Pros: "Great service all around. As comfortable as you can get for a domestic flight."
Cons: "Food was pretty good, but not up to their usual high standards"
Pros: "I had the opportunity to send my carry on to the final destination. The flight was overbooked and there was no place to put carry on on the top place."
Cons: "I did not have the chance to choose my seat. I traveled sandwiched by two overweighted guys. I was holding my arms and was literally compressed by the gentlemen. Horrible experience. If I had the chance to choose my seat I would pick the corridor, and had a little less embarrassment and sweating."
Cons: "Delta staff is not too friendly"
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
Pros: "Flights were on time boarding was easy. 2nd crew from ATLANTA was friendly."
Cons: "The foldable snack tray was broken on the flight to ATL."
Pros: "This trip into Merida was amazing from start to finish. Something was lost in translation with my handicap assistance in Atlanta, but the trip was lovely nonetheless."
Pros: "The crew was very nice and attentative."
Cons: "The amount of delays causing us to miss our connection and be stuck in another city for a night before getting to our destination the next day(hopefully)."
Cons: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Pros: "There was a threat in the airport which caused the closure of one terminal. It happened to be the one from which this flight was due to depart. The crew was calm and able to get everyone on board with a minimum delay, considering the circumstances. The flight crew made up some time in the air and we were able to land less than 30 minutes after our original ETA. Well done, Delta."
Pros: "Smooth and easy."
Cons: "Not applicable"
Cons: "The staff"
Pros: "I had to take a United flight last week for a short flight and once again I was reminded why I ALWAYS fly Delta if at all possible. United crew hid in the galley the whole trip wit lititle to no interaction with passengers. My flight today on Delta was great; food really excellent (Chicken Tika) and the crew was great as usual. Delta remains the best."
Pros: "Efficient boarding. Friendly service."
Pros: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Cons: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Pros: "Good seat, easy on and off, everything went a little ahead of schedule and smooth"
Pros: "I was able to pick my own flight online easily."
Cons: "Lack of same day, 1 connection, first class seats. Had to fly out the next day because only middle seats left. Frustrating because I paid for first class and had no good choices for my departure day of choice."
Pros: "The crew were AMAZING and made the flight so much better. Boarding was easy. I also love that the pilot acknowledged the Service men and women on our flight."
Cons: "The older plan didn't have some of the perks that I expected from Comfort +... No conformed headrest, no USB plugs... I paid extra for Comfort + and expected some of these things."
Pros: "Great plane"
Pros: "Staff were courteous. Captain explained reason for delay."
Cons: "Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked."
Pros: "Upgrading to First Class made it worthwhile."
Cons: "As a minority provider of service at BWI, the gate was the furthest from the entry. Gate security is almost always a source of delay here."
Pros: "After the extremely long wait to check bags which made us miss the flight, the date crew got us in another flight...it wasn't direct which is what I paid for, but they did get us out, but i missed an interview because of the lack of crew and a missing luggage."
Cons: "Checking a bag, delta did not have enough crew to get everyone thru to their flights. We waited for 80 minutes inline to check a bag. Then we ran to the gate inky to find the gate was closed less than 2 minutes before we arrived. At least 20 others also missed the plane because of the lack of crew and long lines checking bags. It was frustrating, irritating, uncaring crew checking in, and a bit rude. Then on of my checked luggage was lost enroute - which made getting off the flights even later which made me miss a meeting that I was scheduled to be at. All because you didn't have the crew needed to check in."
Pros: "...the fact that they got us on the plane and back to GRR even though the connecting flight from BWI was delayed and there was little time to make that last flight out of DTW..."
Pros: "I haven't traveled by air for a number of years, it had gotten to be so crazy at checkin. Well imagine my surprise when I was checked in within five minutes of arriving at the airport. KAYAK took care of everything. All the flights were on time, I received email updates along the way and I am so happy I'm planning my next trip already."
Cons: "Even the babies in the waiting area were quiet on the flight, which leaves nothing for me to complain about at all."
Cons: "Allow business passenger to use front bathroom."
Cons: "Very nice crew and great food"
Cons: "Everything was OK"
Pros: "Excellent crew, good food & movie selection."
Pros: "Fantastic gate agents!"
Cons: "The food was terrible."
Pros: "Slow service."
Cons: "Better communication!"
Cons: "Staff rude and short"
Cons: "There was no wifi on flight"
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "KLM staff is great"
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Pros: "kLM staff was great."
Pros: "The entertainment options were good."
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Pros: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Pros: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."
Pros: "Was able to check in online, very convenient and easy to access site."
Cons: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Pros: "KLM food and service are great"
Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Cons: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
Cons: "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."
Cons: "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."
Pros: "Great food and movies."
Cons: "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."
Pros: "Average service and food quality"
Cons: "Inside the business class cabin Boeing 777 only one toilet facility available. People is queuing."
Pros: "Nice new Boeing 787, lots of space."
Cons: "Seat could use a bit more cushion, a bit thin for a long haul service. Also, had to take a bus to the aircraft which slowed the boarding."
Cons: "I had booked a paid seat with extra legroom, but at check in the seat was given to another passenger"
Pros: "that there was a water and a blanket on each seat!"
Cons: "I thought there was free alcohol on international flights. that you were not allowed to use the given blanket until after take off."
Pros: "Good boarding process and crew today."
Cons: "Plane was delayed and connection in Copenhagen was missed, resulting in a five-hour delay overall."
Cons: "The flight was cancelled without explanation"
Pros: "I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that."
Cons: "Everything. Our flight was delayed from our departing city because the plane was leaking water on the floor and they had to send in a special cleaning crew to try to stop it. We were not given the seats we pre picked months before when buying the ticket. The ac was broken for the first half of the flight. Then, we missed our connecting flight because of the first delay. Once we got onto a new connecting flight, it was also delayed and once again, we missed our last connecting flight and are not making it to our final destination today."
Cons: "My luggage was lost and still not found"
Pros: "Food was okay. Very smooth landing"
Cons: "Crew. One of the flight attendants was unfriendly and short when asked about food options. None of them were approachable."
Pros: "Great flight on SAS"
Cons: "Very good food and outstanding choice of movies as entertainment."
Cons: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"
Pros: "I liked the bottle of water in my seat. Thanks!"
Cons: "We could not order vegetarian, so arrived hungry."
Pros: "Everything was done quite well - not too fussy. Limited free drinks options on a transatlantic flight perhaps being the only possible complaint."
Cons: "Limited free drink options on a transatlantic flight."
Cons: "Rude crew, and apparently now you only get one free nonalcoholic drink in Economy for an 8 hour flight."
Pros: "Everything was nice and smooth. Nice comfort and smooth flight, arriving slightly before the time"
Cons: "Pay for a coke?"
Pros: "Friendly service. No problem with moving to open seats to stretch out."
Cons: "Even though it was an older plane, it was still comfortable."
Pros: "Decent movie selection and very smooth landing"
Cons: "Surprised that Asian airlines typically havr larger and more comfortable seats. The SAS flight was fully booked and you could feel the cramped-ness of it. Also we weren't given the choice of what to have for our meals and were merely handed our food. Lastly, the flight was very, very uncomfortably warm."
Pros: "The crew is great. Did everything within their abilities to be comfortable"
Cons: "The cabin was too warm for the duration of the flight. The movie content wasn't that great. Also, the headphone jack on my seat was temperamental and I lost sound quite a bit. I wish they had more vegetables in their dish"
Pros: "The comfort and technology on the aircraft."
Pros: "Not full. Kind crew."
Cons: "No complaints."
Pros: "I was running late to my flight, and I found the SAS customer service line exceptionally helpful in helping me make the right decisions regarding how best to deal with the risk of missing my flight. In the end, I made my flight in time, but I found customer service critical in making the best decisions regarding my pre-flight transportation. Additionally, the flight was smooth and enjoyable."
Cons: "Crew not very friendly."
Pros: "price, water, easy boarding, in time"
Cons: "noise, no snacks"
Cons: "Should at least serve some water"
Pros: "Seats are more comfortable than those of many other airlines."
Cons: "Normally, I am not picky regarding airline food. In SAS's economy or "Go" class, there is no choice of food. I can think of plenty of dishes that would be appealing to many people. Yet the meal that was served, beef stew, posed a problem as I don't eat red meet. Since many people also do not eat beef due to religious beliefs, I am appalled by SAS's decision to only serve this dish to its economy class passengers. As I ordered my ticket through Kayak, I didn't have the option to request a special diet, nor did I think to do so as airlines generally do not serve serve a beef dish as their one and only."
Pros: "Seating was great, bumped to business class w/ extra chg."
Cons: "Earphones not working properly and when I ask they reset TV. Never came to ck on me afterwards. Not available to to ask.no vanilla icecream, only chocolate."
Pros: "Power plugs at all seats"
Cons: "2+ hrs late on departure, could not confirm follow on connecting flight. Could not select seats online. Airbus aircraft ventilation is weak. Movie selection was inadequate. No "free" alcohol and high prices. Pay WiFi in economy but "free" everywhere else"
Pros: "Relatively new aircraft. Estonian pilots."
Cons: "Flight was late 90 min for technical reasons. Crew kept assuming everybody speaks Danish."
Pros: "Great service, on time departures and arrivals. Two meals on the trans Atlantic portion of our trip."
Pros: "I had a window seat with a view of New York City as we flew North."
Cons: "The sound quality of the earphones was so poor that I could not understand most of the dialogue of the film that I watched."
Pros: "service was good"
Cons: "The plane was full. Sets in economy were very small."
Pros: "Technically, since the first leg of my flight was changed I no longer flew this route, but it was through the same airlines and they fixed my issues no problem."
Pros: "Timely or even earlier arrival. Generally, very good experience"
Cons: "Delay after delay. Screaming kid"
Cons: "In-flight entertainment did not work, veggie meal I ordered was not there, and when I asked if I could have one of the extra business class meals, I was told no. I further asked if I could just have some chips from the snack basket and that was met with a death glare from the female flight attendant. All in all, the flight attendants were rude and unwilling to accept any ownership in the poor conditions of this 9 hour flight."
Pros: "Modern plane, great entertainment system"
Cons: "Paying for booze, vegetarian breakfast is awful."
Cons: "Small and tight seats."
Cons: "The plane was very old and not maintained well, dirty and not clean from the previous flights"
Pros: "The choice of movies and tv shows was excellent. Also picture on tv was very good."
Cons: "Seat was not very comfortable."
Pros: "Great aircraft, good food, awesome crew, very comfortable seats, the entertainment was really good. Overall super pleased. Hopefully it'll be the same on our return back to DC"
Cons: "Too much meat in meals."
Pros: "Flight was fine, service good, and our seat choice excellent."
Cons: "We left an iPad on board in Copenhagen and found that there was no way to inform SAS!"
Cons: "sas online seat selection and checkin, computer crashed"
Cons: "No individual seat control of airflow. The plane was very warm and there were no vents at each seat."
Pros: "Attendants allowed any standing to ease weary legs as long as it was out of the way."
Pros: "All of it."
Cons: "None of it."
Pros: "Old airplanes, no cellphone chargers, my monitor didn't work at all so they gave me an Iphad......"
Cons: "Old airplanes, you have to pay for alcohol...."
Cons: "I was bumped off. So I liked nothing about that SAS flight."
Cons: "Lost luggage delivered today"
Pros: "The plane was nice and clean, the crew was kind."
Cons: "There were no food options, only preset meals. Not fantastic for a vegetarian. Also, for two and a half hours we were delayed (while sitting on the plane after pushing back and then returning to the gate) due to something wrong with the plane. Along with being unnerving, it caused nearly everyone on the flight to miss their comnecting flight."
Pros: "I love that you fly from Hartford. It makes my travel to Europe so much easier! Thank you!!!!"
Cons: "Our flight seemed to have only 1 toilet at the back of the plane that passengers were allowed to use so there was always a line. There was a second toilet in the crew area at the back and it seemed that they could have offered passengers to use that."
Pros: "On time, great crew, comfortable ride even in coach"
Cons: "Proper charging stations on planes (not just underseat plus, but better to have front-facing USB)."
Cons: "Not getting bumped from a flight set up 2 months ago"
Cons: "The information at boarding time was hard to understand, even coffee was a charge, they didn’t have our stroller at the gate when we got off then when we got to baggage claim it was still hard to find."
Cons: "The floor plan on Aer lingus website for seating was did not match the actual plane iwe were on so the legroom was not as good as what the website illustrated when we boarded."
Pros: "Seats were comfortable."
Cons: "Free coffee and soft drinks. It is a 3 hour flight."
Cons: "Crew could have been more interested. Seat could have reclined and gone upright properly."
Pros: "I liked the service once we left Dublin but once it was time to arrive to Leeds everything went downhill."
Cons: "Our flight did not land to Leeds but to Manchester. I thought this would not be an issue to get my connecting flight to London. As I tried to explain to the airline attendants about my connecting flight they had no idea what was going on and said it wasn't their issue I would have to go to Leeds and explain to them what was happening. I asked if there was a way we could call them and see if I could just get a flight to London from Manchester. They said no. I tried to get a number to call myself still nothing. They sent everyone from the flight onto a coach bus to Leeds. Once I arrived to Leeds, I spoke with Ben and explained my situation. He said there were no more flights to London or anywhere near there. And there wasn't any flights to Austin, TX which was my end point either. He explained there wasn't anything they could do except fly me in the morning to London. I agreed but then come to find out he had to send me back to Manchester. Now I had already had my arrangements to stay in London for the night so I did not have much money left. He said they would take care of the accommodations and the flight to London. I was VERY PATIENT. Within this he was telling me how close they were to closing. I explained I needed everything in place before they even left because I was traveling alone in an unknown country or city. He arranged a cab to take me back to Manchester and a hotel to stay in with dinner and breakfast available. I thought everything would get better but of course it didn't. Ben clearly knew I had my checked bag and carry on. When I'm about to board the flight to London they charged me 60 pounds for my CHECKED BAG. Now this was already included on flight to begin with if all of this had not happened. The attendant did not want to listen to my story and kept passing me to another attendant that said there's nothing they could do. I had to pay since I couldn't leave my belongings. Once i arrived to London. I had to get my bag and RECHECK IN MY BAG. AGAIN they tried to charge me for my checked bag. This time I had enough of your airline and explained it was all included in my flight and I went on a rant with the attendant. He just stared and printed out the ticket for my bag. Didn't look at the computer. Didn't even explain why it's all of sudden taken care of that I don't have to pay anymore. I had no patience to hear his excuse but just wanted to get back home. This has been the worst experience I have ever had with an airline. Frontier isn't even this unorganized. Shouldn't there be a process for these kind of situations already?"
Cons: "Lost my luggage"
Pros: "We were at front"
Cons: "Tight seats, boarding line held in confined area on stairs before boarding"
Pros: "Professionalism and courtesy!!"
Pros: "Shannon is a very easy airport."
Cons: "I was unable to get my seats assigned from America. I had to go to the Aer Lingus desk when I arrived to get seat assignment."
Cons: "My seat was broken and I was not impressed with how the situation was addressed."
Pros: "Didn’t feel cramped like on the Air Transat flight to Dublin. The food was quite good and they had a great selection of movies."
Pros: "Very nice crew. Clean and comfortable plane. Good entertainment. Best food I ever had on a plane"
Cons: "Felt like it was very difficult to obtain water. Confusion with checking in at the gate"
Cons: "I asked for Vegetarian food when I booked the flight but I didn't get any. When I asked for Veg food, I was told they didn't have any. With delays and everything, I didn't get to eat anything for 16 some hours."
Pros: "I have never been on an airplane with a crew that constantly gave out orders during the flight. Having the trays and seat backs put up one hour before the flight landed? Frequent barking about the shades needing to be up or down? Making you put your seat back up because someone’s drinking coffee behind you? It got old. I suspect this is a company thing. They seemed friendly enough but they have their marching orders!"
Cons: "See above"
Pros: "The best coffee ever"
Pros: "The plane was night. The flight was exceptionally smooth. The crew was very pleasant."
Pros: "Pilot told us the flight plan"
Pros: "Flight left a little late and arrived early."
Cons: "There was no food and there was no entertainment."
Pros: "The staff was generally pleasant (except for one attend on the SFO-Dublin flight. The lunch and dinner were very good (desserts as well were better than on other airlines I have flown). There was a good selection of movies."
Cons: "The seats on the trip Dublin to SFO were a bit cramped. I wasn’t able to lean my seat back as the passenger behind me asked me not to because his knees were already touching the back of my seat. The web check in was prone to error. For both legs I had to start the web Checkin at least twice. I also got an error page when I tried to print my boarding pass. I do’s not find a way to add my boarding pass to my iphone’s wallet."
Pros: "The flight was quick and smooth. We didn’t have any trouble getting onto the flight and finding our seats."
Cons: "I didn’t like that there was no complimentary drink service . When they came around with tea or coffee is was 3€, I wasn’t informed that until after I asked for a tea. I would never have got it otherwise. That may have been my misunderstanding since on our other Aer Lingus flights we had been given complimentary tea."
Pros: "Smooth and uneventful flight. Food was actually pretty decent, the beef stroganoff was decent. We were offered refreshments frequently and crew was friendly."
Cons: "The people behind me kept yanking on my seat back, making catching a few z's an impossibility. However, that's hardly the fault of the airline. Aircraft seemed a little old, but otherwise nothing extraordinary"
Pros: "we were on the new Jumbo Air bus , looked new But TV system had a bug Seats were a bit jammed as expected these days Nice crew, tried to be helpful when directly asked , but they were too busy to come by and check ."
Cons: "Had to be rebooted twice and finally gave up on asking for the reboot"
Pros: "Friendly crew"
Cons: "No complimentary service on Budapest-Dublin segment"
Pros: "friendly crew. flight was early"
Cons: "No free wine. Could not hear movies most of time."
Cons: "We reserved specific seats by calling Aer Lingus directly 4 months prior to our trip. When we arrived in Dublin from Paris, we were told by a very uncaring Aer Lingus representative that those seats were not available and were assigned seats that split up our family. He acted as if he could care less. The food was average. I have never flown internationally and had to pay for alcohol. Seat space is never great in economy, but this was one of the worst. Luggage for our entire family was lost for 36 hours."
Pros: "Flight was nice and was told when there would be turbulence"
Cons: "Boarded/left 20 minutes late"
Cons: "No USB ports"
Pros: "Nothing! It is ridiculous that not even water is given on an almost two hour flight. We pay enough for the flight we should not have to buy water."
Cons: "The cost"
Cons: "It was freezing cold in the airplane."
Cons: "Waiting in the que was very disorganized and took up the entire hallway. I didn't like running through the airport since the gate closed 5 minutes before I got off the plane from London even though the flight was almost 2 hours later."
Pros: "The food was quite delicious. I liked the movie selections."
Cons: "Getting stuck in Detroit, failure to communicate, no food or water when we had waited on the tarmac over two hours in Detroit. Still no entertainment but air came back at hour three, then at 3.5 hours being told we are stuck in Detroit. Lost luggage, all a mess. Completely. No help to rebook, so I stayed in Detroit and got to the airport early the next morning and paid my own way to Omaha, through Chicago. Again, no help from the Aer Lingus hotline (tried/on hold for 2.5 hours with no human service) or the United desk."
Pros: "Clean plane & bathrooms"
Cons: "About 45 minute late in take off. The sound system for movie was very distorted almost not usable. I fly several times a year. My first time with Aer Lingus. This was not a good example of your profession"
Pros: "* Easy check-in * Friendly, helpful customer service representatives * Smooth landing * On time arrival * Great flight staff"
Pros: "The crew was efficient and friendly."
Cons: "Once again, the arm rests do not lift. This makes it very difficult to get in and out of seats."
Pros: "The flight was on time"
Cons: "There was one person at the counter, the bus transportation was awful and very hot. We boarded and waited 30 minutes without air going to the plane. No entertainment. The plane was dirty and garbage was left in the seat back pockets."
Pros: "Quick and efficient."
Cons: "My movie monitor was not working and it was a 10 hour flight. Luckily, I switched seats with my son who was not interested in their entertainment."
Cons: "The flight was cancelled"
Pros: "Loved the entertainment system--so many great movies & tv shows to choose from but the earphones were so bad I couldn't hear any of it."
Cons: "Food wasn't very enjoyable. Breakfast was very disappointing."
Pros: "Service was great, everyone was really helpful"
Pros: "Good amount of legroom, nice plane in good condition. Friendly professional staff."
Cons: "They have a rather meager selection of movies and TV to watch. My flight over to Europe was on British Air, and the comparison in this regard was stark. BA has tons of movies and TV to choose from, and lots of first-run. This had about 6 TV shows, 2 episodes each, and maybe 20 movies, ranging in age but mostly not very new. When you're on a daytime flight for 7 hours, this becomes something you care about."
Pros: "Crew personable and efficient."
Cons: "Couldn't check in for the second leg of the flight to the US, neither on-line nor at the departing airport, had to go to connections in Dublin."
Pros: "I was comfortable as far as temperature and smoothness of flight. I was surprised to have tasty food and two meals!"
Cons: "I was really uncomfortable with no leg room. The woman in front of me really hurt my knee when she let her seat back crash into my knee ( I had to lift my leg with my hands and try to fit my foot down in a tiny space in order to cross my legs. Trying to get up to get out of the seat was extremely awkward. The worst experience was online booking. It was difficult to understand and impossible to change my seat. I even called."
Pros: "Entertainment was great! Kept me busy all the way home."
Cons: "Menu! Choice was either chicken or beef. To accommodate the wide range of palates out their more choices or a better combination of choices, such as chicken or pasta with vegetables, beef or rice and beans etc..."
Pros: "It is nice to pass customs in Europe during preboarding"
Cons: "Web check in was severely broken or misprogrammed during my two weeks of travel. This would not have mattered if they had simply assigned seats at the time of purchase. I bought tickets 8 months in advance for a family of 4. On our overnight flight we were shoved in to nonreclining seats in front of the noisiest bulkhead service area I have ever encountered. None of the 5 phone reps or onsight staff were able to help and were nasty into the bargain. One of them lied to me about the seat position on the phone. The staff made no attempt to keep things quiet on the flight and in fact made most of the noise themselves. The armrests can't be folded up because they crammed too many seats across. And the bathrooms right on either end of our row wafted noxious odors over us every time they were opened. This resulted in losing two days of my expensive vacation trying to recover from lack of sleep. This is in return for giving Aer Lingus the use of $4200 for 8 months. I would never use this airline again."
Pros: "Flight on time, seats comfortable."
Cons: "For such a short flight no improvements are needed."
Pros: "The BA crew couldn’t be more excellent! They were friendly and courteous from the moment we stepped onboard the plane and maintained a professionalism all throughout the flight. Kudos once again to British Airways for the consistent service you provide over the years!"
Pros: "Crew was friendly, booked seat was good."
Cons: "I travel very light, was finishing up a 14 day trip around the world, couldn’t check-in online. Tried a number of options. When arriving at airport - my checked bag was a total of 12kg, but was told if I planned to bring it home with me that I had to pay $100 bag fee. I realize that airlines charge bag fees - however, I was unaware in advance, booking from Lhr to FLL with layover in Oslo."
Pros: "Nice plane, good food"
Cons: "Moore snack"
Pros: "This was a long flight for us but the entertainment and food options were great and kept us comfortable the whole time."
Cons: "Nothing really. It was a great flight."
Pros: "The plan was new and smelled nice and the staff was very entertaining and nice."
Cons: "The flight didn’t have wifi"
Pros: "The check in process was easy and straightforward but we were in the front of the line--which was very long. The lady who checked us in was very nice and pleasant and she was there for boarding as well. This process was very smooth for us."
Cons: "No water available unless you paid for it --same true of coffee and they only take credit cards. Was not able to request seats early and ended up next to the bathroom and lots of people standing in my personal space and the smell is overwhelming--the chemical smell."
Pros: "Brand new ew plane was lovely, clean and comfortable. Very smooth flight."
Pros: "Good crew!"
Cons: "No complimentary coffee or soft drinks! No entertainment!"
Cons: "We missed the flight and so has nothing to say. We are still lamenting over our lost luggage"
Pros: "Excellent service from all British Airways crew that we dealt with"
Cons: "Lost luggage. One of our suitcases never arrived at JFK. A lot of food was served which was nice but quality of food was mediocre. Very high salt content. Not many options for diet restricted travelers."
Pros: "Efficient, on time"
Cons: "Crew was not friendly and a bare bones plane"
Pros: "Very good hot food included - this is the British Airways I used to know! Not a big fan of the mayonnaise sandwiches, however..."
Cons: "The fact that my husband and I were not seated together - it should be straightforward that tickets booked together should be seated together! Also, this zone boarding system is really inefficient. Just board from the back of the plane in logical chunks!"
Cons: "Was told no soft drinks or water were included in flight. Had to pay if i wanted a water."
Pros: "Flight left almost on time and arrived on time. Crew was friendly."
Cons: "Wasn't able to select a seat ahead of time like with other airlines. Seat rows way too tight (even for a normal 130 lb person like me). No good movie options, very limited selection. Food pretty bad, but that's almost expected this day and age."
Pros: "I took this flight to Madrid after missed the connection from a delayed takeoff. It was spacious l!"
Cons: "The crew did not get my luggage on the plane in time so it was left in London for a day and I had no luggage."
Pros: "Crew was hospitable"
Cons: "Headphone jack in seat arm was inoperable . Seats were so cramped a fellow passenger who was taller seated on the aisle was moved."
Pros: "Comfortable seats ,nice crew"
Pros: "The crew was really nice overall and the entertainment system was adequate. The main meal was decent too."
Cons: "The flight was late (I was warned online but there was denial at the airport and gate) and further delayed in flight so I missed my connection. I didn't like the pods in business class. I had a forward facing seat at least, which are all by the aisles. They seemed narrow. I didn't sleep (never do). The breakfast was a bit lame. Getting into buses from the plane IS lame. It took a while to get to the terminal."
Pros: "The food on the flight was good and the wheelchair assistance was good too."
Pros: "Civilized boarding process Warm welcome from crew Calming music upon boarding Ample leg room + comfortable seat Redeye amenities at seat (headphones, ear plugs etc.) Nice food/drinks selection Clean restrooms"
Cons: "nothing, everything was great!"
Pros: "The seats in "business class" are adequate but other airlines are nicer and newer. The food was good though."
Cons: "The way the seats were set up was really weird. I actually was flying backwards."
Pros: "Same as above."
Pros: "Good food"
Cons: "My bag was not delivered. What bothered me the most was that the representative told me the bag would be delivered to my house the next day. Then they say they want to know what is in the luggage. Why? Does it matter? The two reps were clueless."
Cons: "I was not allowed to board, because I was told I needed a Turkish Visa, even to change planes, and may have lost my ticket payment."
Cons: "The boarding process. It's a bit of a free for all."
Cons: "I had to cancel my trip due to a family emergency. The only way I could get a “partial” refund was to pay another $700. Makes no sense. I already paid over $1000 for tickets and you want me to give you another $700 in order to give me a refund."
Pros: "Everything was great! Good food and service. On time flight. No complaints!"
Pros: "How short the flight was and the fact that I had an empty seat next to me."
Cons: "Very cramped and overcrowded."
Pros: "Flight was on time,actually ahead of time."
Cons: "Aircon was not efficient. Very hot in the plane."
Cons: "It would've been so amazing to have wifi on a flight like that."
Pros: "Very spacious seats Incredible amount of legroom Professional staff/flight crew Quick and easy flight"
Pros: "Great meals, entertainment options, and service. Perfect landing of the 747 as well."
Cons: "Not the fault of British Airways, but Denver International Airport has a cumbersome and lengthy process for the re-entry of U.S. Citizens. We stood in two different lines for over an hour to be screened for customs."
Cons: "The seats are so close together the seats are actually painful. I'm 6 ft tall and my boyfriend is 6 3". A very short lady in front of us leaned all the way back and caused such major discomfort my boyfriend had to push her forward. She then complained even tho she visibly had a lot of space. We requested an upgrade from gate crew and flight crew upon boarding but were told the flight was full even though multiple seats were available. Will not fly British Airways again."
Cons: "See above."
Pros: "Not absolutely full so space overhead was available, allowing some foot room."
Pros: "The delay in the flight leaving an hour later."
Cons: "The Terminal chsnge. It would be appreciated if additional golf cart transport could be provided between terminals so folks could make connecting Flights."
Cons: "Whatever the issue was two hours sitting alongside the gate caused issues for everyone onboard the plane and caused us to have to run through the entire airport just to make our connection."
Cons: "The seats were tight & crews are not at all welcoming! Connection time was insufficient for the strict security screenings, custom clearance & distance between gates (London Would never connect at London Heathrow ever again!"
Pros: "The crew was wonderful , the seats very comfortable , breakfast very reach I felt my self booking first class not economy It is the best trip"
Pros: "The flight attendants were cheerful and ever so attentive. Love & appreciate the hospitality rendered. I like that there is a vegetatian meal option too."
Cons: "I could do with a little more leg space but I suppose it is not possible. An ice cream as replacemenrlt perhaps?"
Pros: "The departures were on time or close to it"
Cons: "On the return flight back from London to Las Vegas, I sat at an economy class aisle exit seat on a 747. The flip up TV set wasn't working. One flight attendant initially offered to move me to a cheaper less desirable seat, which I declined. I asked for at least an exit row seat of any sort. A second (more senior) flight attendant then promised he will either fix the TV (by resetting it) or find an acceptable alternative so I "won't need to go the entire flight with a TV." But he never returned and the TV never worked. I didn't fuss because I slept and read instead, but I thought this was a poor follow up and follow through on his part."
Pros: "Decent entertainment selections."
Cons: "Food wasn't very good."
Pros: "See above."
Cons: "The luggage is missing"
Pros: "The BA crew were great."
Cons: "Economy seating was not particularly comfortable but acceptable for a short flight.the"
Cons: "We booked on Kayak for a British Airways flight international--but it was a bait and switch. We ended up flying on American Airlines--the WORST! And our whole reason for booking British Airways was to avoid any US airline... We paid a premium, plus Kayak then sends you to a third party processor that charges you another $100 booking fee! American Airlines was terrible! Not even an entertainment center on an international flight (OLD PLANE THAT SHOULD BE TAKEN OUT OF SERVICE!). We will NEVER use KAYAK again."