Daily cleaning, installation of cabin HEPA filters on flights from West Virginia to Pensacola
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Scores according to KAYAK customer reviews
Pros: "Entertainment options excellent. Very happy to have my own row seat (exit row)."
Cons: "Snack options (goldfish, biscotti cookie) getting tired."
Pros: "I appreciate the care Delta has for their passengers during this pandemic. From the seat spacing to the boarding process great measures were taken."
Pros: "Felt very clean and so glad they are not selling every seat"
Cons: "The flight attendants were fantastic!"
Pros: "The food was exceptional! I’d order it again at a restaurant if I could!"
Cons: "Still normal awkward/tight economy seat. It’s to be expected but the coat hook and free slippers make it better than a lot of other airlines."
Pros: "the crew was friendly and courteous"
Cons: "Boarding process was cumbersome. Look at the Southwest model."
Pros: "It was all good glad the last leg of the trip was pleasant."
Cons: "the crew seemed be very stressed!"
Pros: "Fast boarding, quick flight, friendly attendants."
Cons: "My hard shell suitcase was broken during the process not sure when or where. Items in my suitcase were also damaged. The seats are so close together that it was very hard. If you are a bigger person I recommend flying first class."
Pros: "Friendly staff."
Cons: "Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze."
Pros: "I liked the entertainment"
Pros: "Crew was good. As always not enough leg room if you are taller. Resent having to pay extra for more leg room."
Pros: "The seat was horribly crunched, especially for the 6'4" guy sitting next to me"
Cons: "the only complaint is the inadequate space in the seat for 9 hours. In the connection flight from Detroit to Denver I sat in Comfort + and it was great."
Pros: "Very comfortable, no complaints."
Pros: "The crew were great. A little too warm on the plane at the back of the plane and too cold at the front."
Cons: "Since this was the first leg of two, the person who checked us in did not check our bags to the final destination. Then, when we went to go to check in for our second leg, they wanted to charge for our baggage again. Not cool Delta."
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Cons: "Boarding was disorganized. Snack mix tasted plain."
Cons: "Leg room was lacking."
Pros: "The crew was excellent"
Cons: "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
Pros: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Cons: "The small bathrooms"
Pros: "La puntualidad"
Cons: "Todo fue perfecto"
Pros: "The fact I arrived safely"
Cons: "Delayed 40 min then boarded the plane without pilots. Waited another 30 mins for pilots and by the time they got there and settled weather delayed. Sat on plane for another 30 mins then were finally let off the plane. Quiet announcements for reboard most passengers late. Then waited in line for take off for another 25 min. Whole thing was poorly executed. Would expect better from a large airline"
Pros: "Like the smaller contingent of passengers. Boerding a lot quicker and simpler. Captain gave us some interesting details about plane and its capabilities."
Cons: "Exit row seats were were very uncomfortable, very little padding, although there was plenty of legroom. No snacks or entertainment. WiFi did not work."
Pros: "late departure"
Cons: "Everything was great"
Pros: "Im a delta traveler I prefer delta over any other airlines so everyg went great kudos to everyone specially to my very friendly flight attended he was a male really funny. Movies great to bad I couldn’t finished the movie I was watching we arrived 20 minutes earlier so awesome."
Cons: "None everything great"
Pros: "Getting home in one piece"
Cons: "Why do airlines schedule 2 flights for the exact same time in the exact same gate? Just to watch passengers squeeze in like cattle??"
Pros: "Good friendly staff. Delta Studios is neat."
Cons: "Small plane , last minute seat change, half hour delay"
Cons: "I has nothing to do with the flight it self! The original fight was cancelled from Minneapolis to Atlanta (with no notice) I found this out by calling!! I was told a confirmation of a new flight was going to be email once the request from the support had been approved (the email confirmation was never received). I was also instructed multiple times to not show at the airport unless I had receive the confirmation. I was up most of the night waiting for this confirmation that never came!! I received an email this morning letting me know the fight from ALT to Mexico had been delay!! When I opened it to view the itinerary it showed she had been booked for the am fight at 6:30 am! after spending another hour and 35 minutes on the phone your support team could not find a fight until Dec.21!! Not to mention the accepted they had problems with their email system and phones, but asked why didn't I called,mmm I was on the phone for the 3rd time!!!! I am very, very disappointed!! Not a discount was offer or a fight the next day even when I was checking an flights were available!!! Here is the other part,,Rosa came all the way from Mexico to care for her ill sister for the last 2 1/2 months, all she asked was to be able to be back home for the holidays!! Your team insisted on scheduling a flight for next week or a full refund!! This was not a money matter!! It's about getting some one home for the Holidays who has helped a ill person during the most vulnerable time in her life!!"
Pros: "Wouldn't know wasn't able to make it to the flight"
Cons: "The fact that for the second time in 2 months Delta issues kept me from making my flight"
Cons: "My luggage didn't make it home. I checked in the same time with my daughter we have the exact same bags, hers made it mine did not. How does that happen? They said it would be on the next flight and would deliver it to my home. Eight hours later and I still have not seen it."
Pros: "Smooth and easy."
Cons: "Not applicable"
Pros: "Crew very cheerful and friendly"
Cons: "Still don’t know why I’m always zone 3. Also, need to stop people in main cabin from putting seats back. Either everyone would need to be like dominoes or basically they are just getting rid of what little space there is."
Pros: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"
Pros: "Finally, we got to use a jet bridge in Guadalajara !"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Cons: "Delta refused to assign my seats until just before boarding, even though I booked my flights months in advance. This is very stressful and totally unacceptable to treat passengers this way."
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Cons: "Flight was delayed due to late arrival of plane. Crew was not courteous and rushed people to board"
Pros: "Did not eat or use entertainment."
Pros: "Friendly staff"
Cons: "Confusing and chaotic boarding procedure"
Cons: "Having my knees jammed into the back of the seat in front of me all flight wasn't very thrilling. Seat was pretty hard too."
Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Pros: "It doesn't matter how good all of the above were when one of our bags did not make the connection in Atlanta and when it was delivered late at night to my home and it has been torn beyond repair"
Cons: "Bag did not make the connection and it was damaged beyond repair"
Cons: "I'm Sky Priority and the gate agents were not enforcing zones. They called Diamond and everyone walked in. I went in and saw zone 3 in the line"
Pros: "Plane was comfortable"
Cons: "In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!"
Cons: "Family of 6 with 3 minors. Could not sit any of us together."
Cons: "It could have been cleaner. I wiped the arm rest with my disinfectant wipes and that arm rest was dirty! I wiped everything else around me. Not clean at all"
Pros: "Crew was awesome!"
Cons: "it was great!"
Cons: "never made it to this flight."
Cons: "No screens at all for a 5 hour flight. No charging outlets. Terrible flight comfort."
Pros: "We didn’t crash and die. That’s the only positive."
Cons: "Before we boarded I listened to a couple described how they always went ahead in line at boarding because no one ever stopped them. They described how they waited until group 3 was called and then went right through. While we were waiting, we watched them do it again. If you need to cram people into tiny spaces to be profitable, then you cannot allow them to make it worse by putting back their seats. I spent 90 minutes with a seat back jammed into my chest. We were ignored when handing out snacks, probably because we were invisible behind the seats pushed in our faces. It was one of the most miserable flights I’ve experienced."
Pros: "The crew was friendly and helpful"
Pros: "On time flight, efficient, friendly crew. Clean plane."
Cons: "I was told that 30 minutes is plenty of time to make a connection at DCA. However in order to make a connection there you need to take a bus across the tarmac. The bus sat on the tarmac loading up with way too many people for 10+ min… Almost missed our connection"
Pros: "They quickly rebooked us after cancelling our original flights"
Cons: "The British Airways experience was awful. American should be ashamed for selling that business class seat. The seats were confusing, uncomfortable, and tiny. I feel like I paid a full price rate for a stripped down and discounted product. Not flying BA ever again if I have a choice."
Pros: "Overall the plane was in good shape with a nice infotainment screen and charging options."
Cons: "Add support for Bluetooth headsets on entertainment screens. For the love of all that is good in the world make those seats more comfortable! The isles were super narrow and difficult to exit quickly while carrying my carry-on"
Cons: "O prematurely had to check my carry on when there was room to bring it on board with me"
Pros: "The crew was awesome"
Cons: "Economy cabin is not meant for anyone over 6' tall. Worst seats I have experienced on any airline. My knees were jammed against the seat on front of me the entire flight. The seats lacked cushion. My legs became numb 20 minutes into the flight. The most uncomfortable flight I have ever experienced."
Cons: "All good"
Pros: "Crew was amazing. FA's were great."
Cons: "On time performance."
Pros: "Flight attendant was a little rude"
Pros: "I liked that we arrived on time. Besides that. Not much."
Cons: "Having to us use our cell phones to watch a few channels was terrible. No movie. No help. You were just left on your own. Total of waste of time. Give us a monitor. Give us options. You are American Airlines, not Allegiant Air"
Cons: "They left me! I know I was a “runner” but they knew I was just already going through security and it’s only a 3 terminal airport! They even asked if there were any runners!"
Pros: "Everything was great"
Cons: "No amenities at airport"
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Pros: "Agents and flight crews are great."
Cons: "Too many people for too little space in gate areas in Phoenix. Not enough outlets or seating...or just space."
Pros: "Finally getting my Bud Light"
Cons: "The inflexibility if crew about changing into empty seats at same price range. Gate attendant not allowing my to carry my purse on beats had to hide it."
Pros: "Flight was routine except that I was astonished and pleased that the movie was “Love Simon”. Thank you American for maybe helping to change some attitudes in the center of the country."
Cons: "The food is still laden with gluten. The only gluten-free option was peanuts."
Pros: "Our MAD-JFK flight was delayed and we weren’t going to make our connection, so American Airlines automatically rerouted us through Philapdelphia, and got us to Indy just two hours and thirty minutes later than our original arrival time. I was very pleased wiht this service"
Pros: "Everyone was courteous. Flight was on-time."
Pros: "What you expect from an internal US flight: no food, crowded flight, cramped seats. I have come to expect two things - arrive on time and arrive safely. The good, we arrived safely."
Cons: "Pulled away from gate and sat on tarmac for over an hour while technical difficulties fixed. We should not have boarded until plane was ready. We arrived over one hour late and just made connecting flight. Our luggage was not so fortunate."
Pros: "A nice uneventful trip"
Cons: "The cabin heat was way too high, I actually was sweating. Boarding took 35 minutes"
Pros: "I liked the way the Pilot (Captain) addressed the passengers before and after the flight."
Cons: "The wait at the customer service counter in the terminal at LAX."
Cons: "Delays, not helpful staff, not even a meal for a 5+ hr flight. No headphones available. All of this after American Airlines delayed flights and caused us to miss connecting. A whole night delay with no luggage because not one American Airlines staff could step up and help us. It was easier for them to be lazy and say “I know how you feel”. Never Again American Airlines"
Pros: "new plane, on time"
Cons: "Somewhat bumpy landing if I'm being picky..."
Pros: "I loved that kayak grouped all my flights together into one easily accessible travel guide. The convenience of it all helped me out tremendously during my first visit to Japan. Overall a wonderful experience!"
Cons: "Absolutely nothing."
Cons: "Delayed over two hrs due to mech. Known long befire scheduled departure according to pilot. Did not know why alt plane was not provided sooner! Not best airline as claimed!"
Cons: "short flight herded like cattle. not much about it"
Pros: "Perfect t"
Pros: "Best part left on time and arrived early. Many thanks. Good seat room in the older S80."
Cons: "Overhead bins very full. No entertainment but that's ok for flights under 4 hours."
Pros: "Crew was nice"
Cons: "Flight was rocky and delayed 4 hours"
Cons: "Had to wait for pilot coming from Mexico flight for 20 mins after everyone boarded"
Pros: "I got home safely"
Cons: "The airport was super crowded and the space in the plane was cramped (and I am a small person - 120 pounds). The plane was not clean and I actually picked up a virus on the plane and am still sick. I wiped down all of the surface area around my seat and still got sick. Airline travel is miserable and crowded and there is minimum service."
Pros: "Seats were very roomy, both in with and legroom. The whole flight experience was good."
Cons: "Headphones on a short-haul flight were used and we're clearly dirty with dust. Drinks on the flight are quite particular. There were people who asked for beer and got a can, others who asked for the same got just half of the can."
Cons: "Denied boarding by gate agent. 5 min past mandatory one hour cut off from boarding. We had been standing in line for agent for 30 minutes. Two customers flying with little dogs delaying the movement of line. Flight was subsequently delayed by 2 hours and 10 min. More than enough time to allow us to board under 1 hour regulation. I booked LATAM instead of AA based on reputation, very upsetting experience for us."
Pros: "Food was tasty. The attendants left me sleeping but were helpful with bringing me food and drinks after I woke up Great aircraft B777"
Pros: "Just being able get home."
Cons: "After madly rushing to get to the gate, we found out 5 minutes before scheduled boarding time that there would be a 15 minute delay in boarding. After that, we were told there would be another 30 minute delay. Once we were on board and the cabin doors were closed we were told there would be another 55 minute delay. Also, LGA is such a mess these days due to construction and would have been nice to get an email notification beforehand about it. We barely made our outgoing flight!"
Cons: "Delayed on the ground and didn't make up any time in the air. Arrived 45 minutes late."
Pros: "The flight attendants were the most rude and upsetting people o have ever felt with"
Pros: "The smooth take off and landing beat Pilot and the flight crew ...... "FANTASTIC""
Pros: "Very friendly crew."
Cons: "Plane landed in Pittsburgh an hour and a half late because of mechanical issues. So that was inconvenient."
Cons: "Did not get to finish the movie I was watching on my first flight and movies were not offered on this flight."
Pros: "Wasn't over booked"
Cons: "No entertainment no offer to up grade"
Pros: "Great movies"
Cons: "Very cramped seats"
Pros: "Very good no complaint at all"
Pros: "Crew can be nicer"
Cons: "Food and crew"
Pros: "Flight landed early"
Pros: "Quick flight"
Cons: "Hard seats"
Pros: "Throughout delay the pilot kept us informed. Great selection of movies. Food was decent."
Cons: "We were delayed twice for several hours total."
Pros: "Did not have any food so an N/A option for this category is needed."
Cons: "The exit, economy plus seat I chose was described as limited recline when it fact the chairs do not recline at all. I was so disappointed. Had I known this, I would have chosen a different seat. My neck was hurting by the end of the flight."
Cons: "The flight was late getting out of Charleston and we had a very long walk in Chicago. By the time we got to the gate mos people had already boarded. It could have been much worse if we had not nearly ran to the gate. Other than that all was good."
Cons: "delayed in piecemeal by 6 hrs before move to another gate. than mechanical delay and then cancelled. Arrived at hotel after midnight without food or drink. Substitute flight was next day noon - original offer was for late afternoon flight! That flight had poor service. Attendant dawdled so there were no drinks served."
Pros: "Had xtra legroom and Wi-Fi"
Cons: "I paid the xtra $99 for the economy plus but my headphone jack didn’t work so I couldn’t watch a movie and my tray table was broken so I had to hold my drink and fumble with my food. The flight attendant tried to fix it but couldn’t. Made my 6 hour flight feel like 12 hours."
Cons: "Boarding and disembarking were quite painful with an overcrowded plane and most passangers carrying on huge bags. What happened to shoulder bags only for carry on?"
Pros: "We were serviced in the way we expect from United."
Cons: "I am enrolled in MileagePlus United Card member which has one check in bag free for the first time. Still I was charged me $50 extra for my check in bag. They should have told me prior at the time of check in but they stopped me at the gate. I am not at all happy with what has happened."
Pros: "Flight was on time, staff was attentive and kind. The fight was flawless, and I'm not a good flyer. Every flight should go so well!!"
Pros: "The crew onboard the United flights were very friendly and capable. Plus I downloaded the United app and was able to watch any show I could think of but Landed on Westworld, cause I can never catch-up."
Cons: "Virtually no food included on an $800 dollar 5 hr flight. I even upgraded economy elite. In the equivalent range Alaskan gives a very nice fo-meal in a box. Finally, I arrived for my flight from San Luis Obispo an hour and 45 minutes early and stood in line to check my small bag for the first 45 minutes. At which point the desk agent made the announcement she would no longer take bags. Luckily my bag was small enough to be considered a carry on so I just went to security. I don't know what people with large bags behind me did? then it takes another 45 mins to get through security at which point they see my 5 inch knife on X-ray machine. Which I packed 3 days earlier when I planned to check my bag. Lost the knife, fine, my fault, goodbye favorite pocket knife. but now I am randomly selected for explosives LOL by TSA. I get to the gate the gate agent scans a ticket for the person infront of me. I step up and the same gate agent puts her hand over the scanner and says sorry it is late!? There were 6 other people behind me and this is a 22 person plane. So I still not upset walk back out of the security area because TSA closes the area in between flights and call United. They get me on the next flight out and rescheduled my following flight only a 3 hour wait. An hour goes by and the first desk agent, they have been holding the first flight because enough people aren't onboard. SLB is a joke."
Cons: "Lack of space in economy....might as well box each one of us up and stick us in the cargo hold."
Pros: "Left early and arrived early"
Pros: "We had delays due to weather across the east coast. Medical emergency stop at Atlantic City. We set on runway for about two hours. We was only offered soda, water and nuts."
Cons: "Not given anything back in return .. such as a meal or points for bring delayed due to medical emergency."
Cons: "It was my worst flight ever. Blowing of conditioner was unbearable. I had a headache all the flight because of this and there was no way to turn it off. I was proposed to sit in another place by one stewardess, but after 20 minutes another one kicked me off saying I should pay to change a sit. And there is no entertainment on 11 hours flight. Entertainment was available only in your own device and you should by internet to set up united application on which it available. I had more then 20 flights through Atlantic Ocean with different airlines and this one was the worst."
Pros: "Flight crew were very helpful."
Cons: "too many people on flights."
Pros: "Very nice crew"
Cons: "Audio jack did not work and no one bothered..."
Pros: "Although the seats were cramped the cushion was comfortable. The flight attendant was very personable."
Cons: "Very cramped quarters."
Pros: "I didnit like The flight to be 3 hr late. The last hr waiting on The plane to depart No wątek or snack"
Pros: "kept us advised on why we were delayed. somethings are out of your control abbr I understand that"
Cons: "one of the crew members was not so friendly."
Pros: "Nice crew, on time"
Cons: "Tiny cramped plane"
Pros: "The in flight attendants"
Cons: "The lady in the front desk treated me different then other passengers, i am the only one who was asked to put her carry on in the box to check the fit, and even didn't give me the chance to fit it there, she said its not feet i need to check it in, and i was forced to check my carry on in! The othere passenger have carry on just like mine and some are even bigger then mine!!! They wasn't asked to fit there carry on to the box she just let them in the flight with their bags thats a shame to united airlines who use to be until today my favorite and most recommended flight company. As a result of having my carry on checked in, for now my ride need to be delyed that's going to cost me! Who is going to pay for it thats what im asking, besides the lady was acting rude but i dont know her name unfortunately, in my carry on i have important documents if they are going to be damaged because that lady desid to check my bag in the box and determined un truly that it wont fit (only mine) that won't be good. My number 973-910-7056 Email Nirit.email@example.com"
Pros: "Short direct flight"
Pros: "Getting from A to B safely. Some of the crew were extremely helpful and sweet."
Cons: "The poor guy next to me had a TV screen that was not functioning properly. He could only watch Lion King because the top right part of his screen would not register his touch. 15 hours with no entertainment."
Cons: "Totally antiquated 747 aircraft which belongs to the museum. Still showed movies on the screens instead of individual monitors at the seat. No wifi and United app did not work. Terrible entertainment."
Cons: "4 hours of delayed flights. Lost bag. Had to check a carry on??? If you advertise you can carry on 1 bag you should let customer do that."
Pros: "Norfolk is always good and professional"
Pros: "Long day flying already. Many flights to CLE were delayed, but ours was cancelled. The staff was kind enough to get my mom a seat on another flight that day, which was good as she was out of medication after traveling two weeks. 3 of us had to fly standby. The staff said we would automatically be added to the next flight's standby list if we ddin't make it. That was bad information - it didn't happen."
Cons: "Disapointed with the service and lack of accommodation after our flight was cancelled."
Pros: "Same as Co's to Houston"
Pros: "We were nearly 2 hours late. Terrible."
Cons: "We were nearly 2 hours late. Terrible."
Pros: "Comfortable seats, attentive crew, good food, entertainment system worked well (though my wife's did not)"
Cons: "Flight was delayed leaving Newark, which resulted in a frantic attempt to make our connection. We made it, but the luggage did not - not a great way to start off our honeymoon."
Pros: "Nothing...no organization. overbook fligt."
Pros: "This is not a long flight (Grand Rapids, MI to Newark, NJ: just under 2 hours). There was a minor delay for departure of 20 minutes that Kayak and United kept us well aware of. The Grand Rapids, Ml airport is one of my new favorites -it's small, friendly, comfortable and quick and easy to navigate."
Cons: "No wifi. No movie."
Pros: "Ive had a hip injury so walking is problematic. I was worried about my 45 minute transfer time in Ohare. The boarding attendant at Charleston ordered a wheelchair to meet me. I got to my plane as it boarded. A distance I couldn't have walked, much less in the time allotted."
Cons: "Not enough time between the two flights for the distance between the two terminals."
Pros: "Left on time,luggage not missed and good landing"
Pros: "The interior of the plane was updated and modern."
Cons: "We had a 6+ hour flight and nothing worked. No tv, no wifi, and no service."
Cons: "Long delay for maintenance. Barely made my connection in Munich."
Pros: "We had excellent service on the plane and the new snacks that are handed out was a welcomed addition."
Cons: "TSA held a planned work action to have workers call in sick and my flight left 30 minutes late as at departure time we were missing over 20 passengers who hadn't gotten through TSA yet."
Cons: "our flight was a little delayed, the rest was wonderful"
Pros: "Nothing. Very unhappy"
Airlines flying from West Virginia to Pensacola have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from West Virginia to Pensacola
Masks required on board, masks provided on flights from West Virginia to Pensacola
Social distancing seating
Middle seats unavailable to book on flights from West Virginia to Pensacola
Testing for antibodies, testing for symptoms for flights from West Virginia to Pensacola
Waiving of change fees. Search flexible flights from West Virginia to Pensacola