The initial boarding process was quick, smooth flight
I've never had a flight wait over 30 minutes past departure got other people to make a connection and get on to this flight. Seems beyond normal and wrong to those that were there in time and on the flight to support an on time departure
Staff was friendly
Plane was tiny
adjustable head rest is great - being given a pillow is great - the plane was not too cold to sleep either (as they often are)
Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat.
Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!
My flight got delayed for twelve hours with no compensation for a hotel.
White Plains Westchester County (HPN) United States
Jackson-Evers Intl (JAN) United States
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