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Read more about Delta
Pros: Cleanliness. Safety. Friendly.
Pros: Pilots. Flight attendants. Space. Left and arrived on time.
Pros: The crew did a great job and I enjoyed the movies.
Pros: Flight attendants were friendly and appreciate gate agent's enforcement of the two personal bags per person.
Cons: boarding was difficult. no rhyme or reason.
Pros: Crew very nice.
Cons: Better food
Pros: The staff handled the situation very well.
Cons: The delays put me arriving at 4am. Missed a half day of work, and was practically useless the last half of the day. I understand things go wrong, but they blamed the weather and the other airlines were getting planes in and out just fine. Even Frontier Airlines at least offers a meal voucher for del
Pros: Boarding so efficient we left early and arrived super early.
Cons: WiFi on plane dropped out a lot.
Cons: It was all good ✈️
Cons: Faster lines at check-in. More courteous security personnel
Pros: On time departure. Amazing entertainment selection. Awesome flight attendants. We had a very pleasant and easy experience. Love Delta!
Pros: Good seating, great food, good service.
Pros: Crew was amazing.
Cons: Delayed departure due to late crew arrival. Not a huge deal.
Pros: Lisa @ the Boston Delta check-in counter is AMAZING! She's super helpful and essentially saved our vacation! Her coworkers say she's the best and I couldn't agree more! Delta is very lucky to have someone like Lisa on their team!
Cons: Nothing to complain about! If I really head to be picky maybe the in-flight meals were smaller than I expected. But again, nothing that bothered me
Pros: Everything went smoothly
Pros: I liked that military boarded first.
Cons: I think disabled US Veterans should board with active duty and retired military
Pros: Great customer service. Crew was super friendly and flight was smooth and on time.
Pros: Hostess were professional and warm
Cons: Seats was too tight, no leg room and no room for stretching
Pros: All things connected to the flight were just right
Cons: Nothing was an issue.
Cons: Food was just a snack
Pros: Flew premium economy/delta comfort + and was a great flying experience. A taste of business without the $3000+ ticket price. Food was excellent, a huge step above economy. Extra comfort with wider seats. And priority boarding as well. This was more like premium economy that you get with European airlines. For long haul flights, well worth the cost. Flight was delayed 2 hours, but Delta had their own special route in Shanghai airport to bypass a lot of the crowds either transferring or checking in for fight. I wouldn’t have made my connecting flight if they hadn’t. Plus my checked bags went straight thru to my final destination in china,n instead of having to pick up and re-check them in Shanghai.
Cons: 2-hour delay causes me to almost miss my connection. I know some passengers had to be transferred to different flights which they almost missed.
Pros: Flew delta comfort, priority boarding, extra legroom, short flight so no meal included
Cons: nothing bad about this flight
Cons: Very uncomfortable seating
Cons: Toilets space are below standards
Cons: Never took it!
Pros: Waited for me
Cons: Damaged my suitcase upon arrival
Pros: They waited for me as I was late
Cons: My suitcase was damage
Cons: 7 hours delayed. Poor front desk worker, nice flight attendants!
Pros: Seems like people that work for Delta are too old and too comfortable. Don’t want to work nor do they appreciate customers. Gate agent in SLC complained she was the only one there and could not help. Tried to send me tohelp desk which would have made me miss my flight. Flight attendant couldn’t move my back pack in bin did not tell me she had a bad shoulder. She should not be working then if she can’t lift a small backpack. Omg
Cons: Too cramped. No leg room
Pros: Staff was very courteous, the flight was smooth.
Cons: There was no TV's on this flight.
Pros: Courteous staff.
Cons: Having to check a firearm inside and having it looked at by non-tsa personnel.
Pros: every person who was not a delta employee, those people were kind and helpful.
Cons: The gate agent was the opposite of professional. You might as well get a cardboard cutout. The gate agent was unable or unwilling to explain when and how I would get my seat assignment and with what group I should board with. A passenger helped me. I am a frequent flyer, primarily AA, I will never fly Delta again.
Pros: Crew was wonderful, fine flight, very prompt
Cons: Was unable to board an earlier flight without paying $75. If there are seats it shouldn't be so difficult to be moved.
Pros: Smooth quick flight.
Cons: I had to rebook as opposed to it being done by Delta. Cancelation was due to equipment.
Pros: The flight was very quick.
Cons: They didn't serve us water.
Pros: The on board crew was nice and polite. And the movie choices was good.
Cons: I did not like that the flight was delayed more than 90 minutes. And the crew boarded slow after that point
Pros: left on time - landed early. Gate checked my luggage for me.
Pros: On time
Pros: The crew was good and attentive
Cons: The management was horrible, if you already knew the pilot was working extensive hours you could have had another pilot on standby just in case... I'm sure it would have been a lot cheaper and less of an inconvenient for everyone on the flight...
Cons: Flight attendant kept giving nasty looks to a little girl that has to keep going to the bathroom. She also served drinks and crossed over my face each time without even saying "Excuse me." She kept bumping me with the drink buggy and didn't say a word.
Pros: Time was made in the air and we did not miss our connecting flight.
Cons: The flight was very late.
Pros: The delta connection flight waited for our flight so we were able to make our cruise :-)
Cons: The delay in the beginnning caused a bit of anxiety that we might miss our connecting flight which could've resulted in a missed cruise
Pros: Helpful staff. Never felt rushed if I had a question. The special meal (VLML) was excellent. Tasty, filling and nutritious Plenty of foot room in economy.
Pros: The customer service was great, the crew was great, the flight was great, everything was outstanding
Cons: There was no wifi
Cons: Seat seemed to have limited ability to recline.
Pros: Free movies, lots of leg room, interesting for purchase food items.
Cons: Food item selection limited - they only had snack boxes. The options looked interesting, but didn't quite taste as good as they sounded.
Cons: Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class).
Pros: The ramp agents and crew were excellent and they were professional.
Cons: Flying in first class and watching all the economy passengers dragging multiple carry ons to save a baggage fee
Pros: Excellent service.
Pros: On time
Cons: Everything. Major delays lost vacation times
Cons: No comments
Pros: The price.
Cons: Flight was delayed for 2 hours in Airbus 777 full of passengers. The reason was to fix some light and administrative error on a log book. This could have been prevented if they had done all of the checks beforehand. All of those passengers stuck in a plane during a pandemic. Not very smart !!!!
Pros: On time take off and the fact that we arrived alive.
Cons: Hot meals and inflight entertainment. No even drinks were served.
Pros: Great service and comfortable; well sanitized.
Cons: TV screens for movies and shows.
Cons: Seat choice flexibility, but it was basic economy...
Cons: Some of the crew had an attitude and the purchased WiFi did not work
Pros: Crew was snappy in getting people in plane and checking in carry ons since occupancy had been reached.
Cons: Lack of adjustable headrest on seat.
Pros: Crew helped us find new seats on board.
Cons: American Airlines changed our seats after ticket purchase so that we were not sitting together. We chose seats at check-in in San Francisco so that we could sit together. When we landed in Miami we discovered our seats had been changed yet again and we were seated in different rows, middle seat!
Pros: Smooth ride
Cons: Feeling of being cramped
Pros: Crew was great!
Cons: Todo bien
Pros: Checking in with my Mum who needs assistance was excellent.
Cons: Lack of Entertainment.
Pros: Time of flight
Cons: Aircraft had no screen, old, uncomfortable
Cons: Poor they lost my luggage. They did not allowed me to take my suitcas whit me because the plan was too small. I never travel again whit amercan airlines
Cons: Crampt space, cold cabin
Cons: Long delay
Cons: Cabin temperature was probably 60 degrees. Could understand if we left a 90 degree city. But not on an early morning flight with 70 degree ambient temps when we took off. I’ve been warmer in mid January flights from Chicago.
Pros: Reliability that your flight will not be cancelled. Punctuality.
Cons: They charge you $125 for a dog in cabin (JetBlue and Southwest near $100, Frontier $75). There is NO benefit, even with this extra amount of money. I was assigned to enter the aircraft in Group 8... I suggest AA the benefit to enter (at least) in Group 5 for people with PAID in cabin dogs.
Cons: Seats and space
Cons: Entertainment via internet could NEVER be really be done complitly. And the flight attendants did not know how to help costumers
Pros: Turkey sandwich snd boarding went smoothly
Cons: There was no entertainment and since there is no WiFi for most of the flight due to being over water the flight seemed longer than what it actually was.
Pros: The crew was excellent and most of the counter staff was good except for the one in Dallas. Actually flew on JAL partner AA
Cons: Delay out of Wichita and another delay out of Dallas, got into Tokyo 3 hours late. Paid $167 for upgrade to economy plus but seat assignment was in economy
Cons: Poor service
Cons: Dallas to San Juan San Juan Dallas American Airlines has the worst seat of any airline flown by us fare almost 2000 dollars for round trip and the seat is small hard uncomfortable even for a short flight this is no business class!!
Pros: On time
Cons: Cold cabin
Cons: Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop
Pros: Direct flight
Cons: Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats
Pros: USB Outlets are nice to have
Cons: Nothing was bad on this flight
Pros: Schedule was punctual. The entertainment was superb. Good crew. The overhead bins were, for some reason, larger which aided the boarding process.
Cons: I guess the lack of snack options but that is just the way it is nowadays.
Pros: Nice crew clean airplane
Cons: Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug
Cons: AA used a ground hold in ICT. Was told connection to Flint would not be a problem. When I got off of plane in Chicago the flight Flint had already pushed back. Could either wait for the next Flint flight that would get in at about midnight and risk not having a rental car or take an earlier flight to Detroit and pay $85 for dropping rental car off at Flint.
Pros: The pilot was a riot, the flight was on time. Again, nothing wrong, nothing special. As it should be (if only we had more leg and seat room, and I am pretty streamline).
Pros: Friendly staff. Landed early. Offered a free bag.
Cons: They moved the flight earlier, which was not fun. And, there were no entertainment centers.
Pros: Crew was good.
Cons: The television was in the aisle and couldn't be properly seen. Also there was no outlet charger. During boarding, even thou they called by group number, the crew allowed a queue in the front, making it confusing who was in line and who wasn't. Better wait till the end to board that get in that mess
Pros: Nothing. My fight from San Juan to Miami on Friday Oct. 7 was cancelled because of hurricane Matthews, since I didnot buy a roundtrip with AA they did not reimburse or offer me a credit for my returning flight. I contacted AA in two ocassions and both times their personnel were impersonal and even rude to me with the whole situation. I ended up losing $250 because of choosing American Airlines. I will do my best to avoid traveling with American ever again, and I will spread the word, as well. I felt robbed, so unfair.
Pros: Friendly polite staff. Plane left and arrived on time.
Cons: No have owned screen TV
Cons: Seat reassignment
Pros: Even when the plane was full they managed to help passengers to get seated.
Cons: If you still flying economy class, why would you have to pay extra for exit row where the seats are the same. Only received pretzel and a cup of drink on a 3 hour flight once.
Cons: Terrible airport assistance, many unnecessary customs checks, uncomfortable seats, on flight bad service and late flight times.
Cons: I didn't like the American airline people who checked my bag. She threw it because I told her nothing was breakable in it.
Pros: Everything was on time, no delays.
Pros: Should have individual tv's like jet blue does. There shoul be a family travel area for people travelin with todlers. better service and better food. Faster luggage pick up.
Cons: Nothing. Expesive flights, an unprofessional flight attendant name Sarah, fighting with the customers. No entertainment. It was a nightmare
Pros: Crew very pleasant
Cons: Better comfort, cushions were hard
Pros: The crew was responsive and very friendly.
Cons: Not having so many delay and not seating on a plane for over an hour to take off.
Pros: Friendly crew
Cons: Leaving crying babies at home...
Cons: Again, left stranded in SC.
Cons: If this flight had been delayed to match our flight from AUS. We arrived in SJC at 1100. So a 8 hour extra time in flight was avoidable if United had waited 30 minutes.
Pros: The crew was helpful and nice.
Cons: It was delayed a lot.
Pros: Boarding, no surprises, flight: comfortable take off, flight, landing, coffee, on-time, carry-on baggage
Cons: WiFi didn’t work at all (had it connected but it was too slow)
Pros: Aircrew great along with gate agents.
Cons: First class flying is gone. No lounge access in the US. No meal (boarding at 1720 and arriving 2100) Beverage service the same in front as in back. Need to go back to Asia to get what you pay for.
Pros: I liked the perfect landing!!
Pros: When the lady in the gate saw me almost dying of running all over the airport with my suitcase, she was very nice and comfort me.
Pros: Crew was very pleasant and worked well together.
Cons: Small delay before takeoff.
Pros: Landed safely. The stewardess was very nice and engaging.
Cons: My plane took off late from Wichita, and missed departure to LA in Denver by five minutes. Despite their being several of us, they didn't hold the plane. It's 7:39 before I'm guaranteed a make up flight because I'm told by customer service that united flies fewer flights during holidays periods despite being the busiest season of the year. United did nothing to make up for the night with family they have taken from me on vacation.
Pros: Just what I needed, right when nothing was working out. I had many things going on in my mind, yet nothing had to do with my flight. Everything worked out perfectly after all.
Cons: When we arrived in PR there wasn't a gate available because the one that was assigned had a broken jet bridge.
Pros: All in the prices!!! Accesibility!!!
Cons: The prices changes too much!
Cons: Flight never happened because of hurricane yet I never got my money back. Natural disasters should qualify for a refund not a voucher.
Pros: Staff were very polite and courteous. Friendly and kind. The flight was on time and smooth. I really enjoyed my time and the stewardesses were awesome.
Cons: I really don't have any response to this question. I didn't have any food or entertainment due to my choice so I really appreciate the crews overall performance.
Cons: I'm supposed to bring a carry on with me and they don't allowed me this time. They should be strict with other passengers who bring more than a carry on. I was SO MADDD
Pros: Lady at the main customer service was trying to be very helpful..
Cons: Bording time ended at 10:00.. plane was departing at 10:15. Got there at 10:06.. the counter lady was very rude and instead of help me get to another flight or show me other options, she told me the doors was closed and that it was totally my fault I lost my flight since my prior flight got there early.. doors should be hold ten minutes after the end of the bording time. she sent me to the main customer counter..
Cons: See above.
Pros: Seat more comfortable and any entertainment.
Cons: The seat.
Pros: -United employee upgraded me to Business Class at no extra cost. She was extremely nice.
Cons: They had multiple passengers on a standby list waiting to board the already crowded flight. Plus, had numerous people without a seat assigned while offering them a $250 travel credit to get off the plane.
Pros: Friendly & informative captain & crew
Cons: Smooth flight, no complaints, A+
Pros: Great service, it had been a while since I flew with United. Impressed with the new plane.
Pros: clean; good movies
Cons: no kosher food option
Pros: On time and comfort
Cons: My seat was the last line and it was uncomfortable.
Cons: Since united took over food court it is impossible to get breakfast. 30 minute wait at the kiosks, missing items at express, no coffee at Stromboli stand, another line to get coffee. 8:30 flight pulls out on time but doesn't leave for another 45 minutes, still posts as leaving on time.
Cons: Thr boarding process was a mess, a lot of people didn't even have seats assigned.
Cons: The delays was horrible!!
Cons: I selected my seats day I purchase. I didn't get the seats I had selected. I prechek in online. I ended up the very back in a single row against the toilet which made me throw up 3 times. I don't get sick on flights. But the smell was so bad!,
Pros: Fast and easy boarding
Cons: No tv, no , no magazines
Pros: United personal quickly found our bag location and made the arraingement to send it to us ASAP.
Cons: The fact that the only bag we checked in with the airline did not arrived in our plane with out any warning what so ever.
Pros: On time, friendly crew and very reliable
Cons: Where's the food?? Gas prices have dropped significantly but all airlines still skimp on food, charge for bags and tickets are still pricey
Pros: El viaje de newark a san juan por united fue excelente. Por la linea aerea de American Airlines terriblemente FATAL. Habia un problema con el avion o la torre del vuelo miami hacia san juan PR. Nos ofrecieron estadia en un hotel supuestamente ellos corrian con los gastos ya q se atraso el vuelo y no fue culpa de ningun pasajero segun nos dijo una señorita del counter, resulta ser q el hotel fue el piso del aeropuerto de miami x 8 horas!!! Wow a la verdad q nos vieron la cara de bobos y nos cojieron de bobos tambien. Q trato mas injusto. No volveremos a viajar por AMERICAN AIRLINES asi mismo le dejaremos saber a todo el mundo el trato de esta linea con los pasajeros. Gracias a esto nos agravamos la espalda, costillas. Por culpa de ellos por tratarnos como basura. Eso no se hace!!!! Despues q estabamos sentados en el avion el piloto no llegaba y nos tuvieron q bajar del avion, esperar a que llegara otro piloto para volvernos a montar en el avion!!! Q mala coordinacion!! Esto es una falta de respeto!! Esta linea AMERICAN AIRLINES ES UNA PORQUERIA!!! No volvemos a viajar por esta linea JAMAS!!! Irresponsables!!
Cons: Nothing at all !!!! With AMERICAN AIRLINES THE WORST!!! We will NEVER travel by this linea aerea. Son una gran Porqueria!!
Pros: I liked how new and clean the plane was, and how orderly all aspects of the flight were.
Cons: It has always seem really counterproductive to load the front of the plane first. All five of us said the same thing. Really dumb, so what....... if we were to have paid more money for first class. It would be faster. No need to wait for someone to get their bag in the overhead for so long.
Pros: Everything was perfect, the crew was fantastic
Cons: Maybe a bit of food.
Pros: The crew kept us up to date on the ATC delay.
Cons: Weather in the DEN area and Eastern Colorado generated a ground stop in DEN delaying our departure from ICT for about 2 hours. Even with the overall delay in DEN my SMF flight was long gone putting me on a late flight into SMF. This of course lead to a short night's rest...just another day of travel on the airlines.
Pros: It's always worth the extra money to fly United! I love this airline.
Pros: Very organized . On time
Cons: Too warm in flight. Did not run Ac enough.
Pros: The United App is a must. Having so many movie and tv options made the flight breeze by.
Cons: The cabin was so uncomfortably hot. After passing by a second time with the drink cart, there was still another two hours left on our 4.5 hour flight. I hit the button to request a flight attendant, and after 15 minutes, one finally answered. I asked for water, and they stood over me while I drank it so they could trash the cup.
Pros: Good trip
Pros: The plane was clean. Boarding was great at Wichita.
Cons: All flights should have free wifi and power hookups. Greyhound does this, why shouldn't united.
Cons: Arrived SIX hours late, did have luggage which was nice.
Pros: The crew kept us feeling comfortable
Cons: Hated the security check in on the airport because of their lack of staff also hatted the flight we were delayed 3 hours
Cons: They did not have TV and no wifi it was terrible. They only gave me a cup of soda nos even a potato chips which other airline do give.
Cons: Not only did we sit on the plane for over an hour before taking off, but on an over four hour flight I was refused water towards the end. When I asked for more than one glass I was rudely told and I quote, "you know what? No. We have other passengers who may want water." Are you kidding me? I sat down feeling scolded and like I asked for something ridiculous. We landed after 2am and most of the passengers were sleeping and I doubt anyone asked for more water since I didn't see the flight attendant move again. Perhaps she was upset that I interrupted her from reading her paper? Extremely displeased with my experience. I
Pros: No me gusto nada.
Cons: Fue una experiencia horrible. La tardanza del vuelo fue excesiva. Nadie daba explicacion alguna. NO ofrecieron alojamiento en hotel y solo dieron $10 para comida que daban para muy poco porque los precios son altos.
Cons: United airlines.. Terrible
Airlines flying from Wichita to Caribbean have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Wichita to Caribbean
Masks required on board, masks provided on flights from Wichita to Caribbean
Social distancing seating
Middle seats unavailable to book on flights from Wichita to Caribbean
Testing for antibodies, testing for symptoms for flights from Wichita to Caribbean
Waiving of change fees. Search flexible flights from Wichita to Caribbean