Cons: "Check in. A nightmare Boarding. A nightmare Waiting 1 hour for the bags to arrive. A nightmare"
Cons: "The staff were pleasant and professional - the online check in was efficient. Really excellent and no recommendations for improvements."
Cons: "Could have got upgrade Oh Well the rest was excellent"
Pros: "One of the flights at least had onboard movies."
Cons: "Better organization, And no discrimination from the airport staff at Mexico City. Including the lack of information given (sign showing on time) when clearly there was a 3 hour delay and the gate number kept changing and none of the staff knew what was going on"
Cons: "A strong snowstorm prevented me from arriving to the airport on time (highway was closed). Flight was at 3:15. After over 5 hours on the highway I finally arrived to the airport at 2:27 and the Aeromexico counters were empty. A lady from Lufthansa told me the flight had just closed and suggested that I call aeromexico’s phone number. I did that and the gentleman on the phone told me I should go to the check-in counters. I mentioned they were empty and he had no other suggestions. After an hour on the airport and on the phone with no progress I booked a trip with United and traveled home."
Cons: "Delayed our flight and we missed our connection. They made us pick up our bags and wait overnight outside the terminal. It was cold (no doors). Only concrete slabs to sit on. It’s our honeymoon...no compensation given. Not even a blanket"
Pros: "The business class amenities were amazing. Food was great and service was great."
Pros: "Efficient and respectful staff. Treat to have wine with the pasta dish that was served."
Cons: "I am only 5'2...a short woman so the seat does not fit me . My feet can not rest on the floor and the headrest does not adjust for me. It makes for a most uncomfortable 18 hours from Lima."
Pros: "The plane was not full, so lots of space for my long legs and for a nap!"
Pros: "Check in process fast and friendly."
Cons: "Screens did not work at all, just a sandwich on a 5 1/2 hour flight, bathroom doors did not lock, overall a poor quality flight."
Pros: "Attention, and flight"
Cons: "Seat I don’t like to seat in the middle"
Cons: "The seats a but squishi. Everything else ok. Thank you."
Cons: "Seat 33A. The audio output was bad. Could not clearly hear dialog. Restarting did not help, this issue as consistent got all media programs."
Cons: "Could give more time before baggage and check in. Arrived exactly one hour before flight and ohh my god........ Management however pulled some miracle...."
Cons: "Our extra legroom premium seats didn’t feel like we had much more room. No TVs, WiFi that didn’t work...left a lot to be desired. I know the standards are pretty low in the US compared to other countries, but for a plane that seemed relatively new, the lack of standard technology seemed cheap."
Pros: "Ok trip"
Cons: "Could not watch movies on app or website.. “technical dificulties” made the trip longer and dull"
Cons: "Poor they lost my luggage. They did not allowed me to take my suitcas whit me because the plan was too small. I never travel again whit amercan airlines"
Pros: "Power outlets at some seats"
Cons: "Little entertainment choices, no complimentary food, late, charged for even the most basic seat selection"
Pros: "nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "We have a 4 hrs flight nothing to eat wasn't offere, when we arrive to Mexico we have to pick up our luggage from one gate to and other far away! Very frustrating because I have to take other flight to Veracruz, it supposed that I have to pick up everything when arriving in Veracruz. Rosario"
Cons: "One of the stewardess felt like she was at her house with unwanted visitors, I guess. Very senile and careless attitude"
Cons: "May be better food choices. Overall I was happy with the flight!"
Cons: "I will never arrive to this airport again. It’s too difficult to go to manhattan (especially on Sunday) it’s not worthy to save a few bucks to spend more than one hour in the taxi"
Cons: "Out flight was supposed to leave by 11:10 PM. United kept delaying the flight until 2 AM when they announced they flight was delayed to 8AM the following morning. At that point we had to stand for 1.5 hours in line in customer service with no information as to why this had happened. By the time we were with customer service it was too late to go to a hotel to sleep, so we had to sleep in the floor of the airport. The flight boarded to leave by 8 AM but we were again delayed in the runway 2 more hours. The last explanation the gave us was that the copilot never showed up. I do not recommend flying with United Airlines."
Pros: "The flight attendants were polite, helpful and super patient with our kids."
Pros: "The check in staff which was the same boarding staff was below average there was 3 agents who very poor, poor in attitude, poor in problem solving, wished at that moment I had booked on another airline."
Cons: "Flight attendant, LaToya, was the rudest I've ever encountered on United. Didn't greet anyone, basically slammed drinks down on the tray tables, didn't say goodbye to us when departing, and was overall very unpleasant. Could tell she didn't want to be there."
Pros: "The crew kept us up to date on the ATC delay."
Cons: "Weather in the DEN area and Eastern Colorado generated a ground stop in DEN delaying our departure from ICT for about 2 hours. Even with the overall delay in DEN my SMF flight was long gone putting me on a late flight into SMF. This of course lead to a short night's rest...just another day of travel on the airlines."
Pros: "Easy mobile boarding pass was great on the way to Mexico City. I was kept up to date on the delay coming back to Houston."
Pros: "Flight attendants were very nice and welcoming. I had enough space in the plane to feel comfortable."
Cons: "The flight was delayed and you had to pay for entertainment. Also, there were no headphones in case you wanted to use them. The kiosk attendants had to be flagged down for assistance."
Pros: "They serveded drinks and I have to buy a sandwich that it was not good at all"
Cons: "Discount airline, no frills, almost got what I paid for......and paid for, and paid for...."
Pros: "Flight was delay 5 hrs..... with no one telling us anything."
Pros: "We arrived in Denver 44 minutes early!"
Cons: "Seats were not the most comfortable. No charging jacks that I could find."
Cons: "I had a quick trip planned for a hiking expedition into the Grand Canyon. The day of my flight into Las Vegas my flight was initially delayed over 3 hours, then canceled entirely. I had to buy another ticket from another carrier. On such short notice the ticket was quite expensive. Then, leaving Las Vegas my flight was also delayed, this time for over two hours. Luckily the flight still went and I was able to get home. Obviously, you pay less money to fly Frontier (although baggage fees are quite expensive) and with that I recognize the seats are less comfortable and there are less amenities, however, the delay and cancellation added a lot of stress to an already short trip. I will think twice before booking tickets with Frontier again."
Cons: "My flight was diverted due to mechanical issues, we had to be bussed to my connecting city causing me to miss my connection. No offer of vouchers or food coupons. No more flights to my final destination, had to book thru another airline. This is absolutely unacceptable!"
Pros: "Getting home safely."
Cons: "I felt like I had been taken for a fool."
Cons: "I didn't like the fact that my husband and I had to pay $13 each for a seat over and above the price of the ticket. I didn't like that you paid almost $3 for a cold drink or a package of snacks and also give a tip and on our return trip they came around twice $45 for one suitcase going and $35 coming back. You might say we had sticker shock Rosaleen"
Pros: "the crew"
Cons: "the delay and the feeling that something was wrong with the plane.It made horrible sounds and needed serviced as we were on board waiting to take off."
Pros: "Pretty much the whole experience was good. Price and quality are decent."
Cons: "No complimentery snacks"
Pros: "The flight left 5 hours late, spent a good 30-40 min on the runway, the bagage claim was never marked and announced after most people had figured it out, and they lost two pieces of our luggage. I guess that is good service, since the common standard today is being beaten bloody and dragged off the plane. I wish they had communicated the reasons for the delay, given accurate estimates, etc"
Pros: "All staff very helpful"
Cons: "The $50 luggage fee is ridiculous. Might keep me from flying spirit"
Cons: "I had to pay $55.00 just for a small bag, I don't like it"
Pros: "Nothing about this flight"
Cons: "The flight was an hour late leaving and made me check my carry on bag which made me miss my connecting flight and not make it home for christmas. Cost me more to get another flight and lose the money for my original flight and my flight home. It was a complete emotional and financial burden for me. Will not fly spirit again and not sure how Kayak could help resolve the cost."
Pros: "do not trust"
Cons: "rerouting and delays, families separated due to airline-centric inefficiencies."
Pros: "It's affordable"
Cons: "How I had to purchase 3 tickets 2-3 times just to get home. there's no reimbursement when the company messed up."
Pros: "The flight was on time and boarding was effficient."
Cons: "Seats are not comfortable (plastic, no reclining possible), they charge $3.00 for water! They add for carry-on. Staff is loud and makes announcements for selling Spirit products over the loudspeaker. Impossible to sleep. My worst flight ever in terms of comfort."
Cons: "Staff were unprofessional, no complimentary beverages or food, no entertainment (nothing!), seats were uncomfortable and small, they moved me from window to middle seat even though I paid for window, you had to pay for a carry on and luggage, and the bathrooms were the smallest I've ever seen. This is beyond the worst airline company ever!"
Pros: "ABSOLUTELY NOTHING!!!!!!!!!"
Cons: "The flight was drastically delayed, without appropriate notification. They offered no remedy without any option to arrive at my until 3 days later and this with me staying overnight at the Fort Lauderdale airport, to be on stand by for the flights on said third day. Their only other offer was to refund me the value of that 'first flight". It took two hours and 15 minutes of declining those offers and being very disrespectfully for them to offer a full refund (5 to 7 business days later). They offer no help with rebooking, so I had to purchase with another airline at full last minute price."
Cons: "Made little or no effort to help me with a issue. Also I get there marketing about not paying for someones else's luggage but $49 a bag? And carry on is $42 Really? So you end up paying an extra $91 if you carry a checked bag and carry on other than a purse or a brief case . They sell themselves as saving you money but that is not really what is going on. What a rip off. Ends up being Virgin America price with a tenth the service!"
Pros: "The pilots flew quickly and the crew was understanding about the delay."
Cons: "It was delayed by about 3 hours. I'm 3/4 on delayed spirit flights and probably will never fly spirit again because of these delays."