$202 Find Cheap Flights from Wilmington to Kentucky - Compare and Save

awful delay, awful communication, zero updates throughout the experience of a giant delay

Our flight was delayed to Louisville. What made this worse was they did not have another flight attendant to service the flight. This caused an even longer delay. Then when a flight attendant did show up, she chose to "swap" flights with another flight attendant. Therefore, we had to wait longer for the other flight attendant to come to our flight. This is information that the gate attendant should not have shared. Processes and execution at American are broken. Passengers are feeling it. Fixing this starts at the top of the organization.

Had to wait for a gate for a long time, then waited on the run way for a long time before leaving. The actual flights part was good.

I had a positive experience on American. I'm blind and traveling with a guide dog and the flight attendants were so kind, friendly, and helpful towards us. They checked in on us during the flight and they made us feel comfortable and welcomed. There was an hour delay before depature, but overall the flight was a smooth ride. I appreciate that there were no issues on this long flight back home.

Flight was delayed. Staff at the gate effectively and proactively communicated about the delay.

It was late, then the bathroom was inoperable plus it was very hot as well. Plane was very old

I was not given the option to get on a different flight even though I was going to miss my connection due to weather delays (I did). When I called early in the morning, they said it wasn't delayed long enough; though I knew it would be by the time it was time for the flight ... it was and by that time it was too late. I wasn't given the option to pre-board with my toddler, and the food service was less than normal due to delays .... at least that's what the crew said.

Overall, I had a great flight on American Airlines. The only compliant that I have is that my gate changed 30 minutes before boarding the flight. This was annoying because I had a connection in Charlotte and it's a very big airport.

Sat on the tarmac for a good half hour before take off

Our flight was delayed 45 minutes and we missed our connection, while we were able to get a flight the following day the voucher for food did not work.