Daily cleaning, installation of cabin HEPA filters on flights from Wisconsin to Costa Rica
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Scores according to KAYAK customer reviews
Cons: "This was a great short flight."
Pros: "Smooth flying!"
Cons: "Better & more snacks.....no ice?"
Pros: "New plane, friendly crew."
Cons: "Departure time"
Pros: "Everything was perfect!"
Pros: "I love all the complementary stuff on flight"
Cons: "Better ear buds"
Cons: "Everything was great"
Pros: "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
Cons: "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
Pros: "Delta service is always great!"
Pros: "Quick boarding and great with accommodating my request for a window seat."
Cons: "Offer in flight entertainment."
Pros: "I like that I arrived at my destination safely."
Cons: "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."
Pros: "Each employee on the plane was nice."
Pros: "The crew were great. A little too warm on the plane at the back of the plane and too cold at the front."
Cons: "Since this was the first leg of two, the person who checked us in did not check our bags to the final destination. Then, when we went to go to check in for our second leg, they wanted to charge for our baggage again. Not cool Delta."
Cons: "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."
Cons: "Great flight. On time and friendly staff."
Pros: "Amazing crew, on time, decent coffee, plenty of drinks"
Cons: "The drinks cart was a little slow..."
Cons: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
Cons: "Crazy rough, fast landing but not boring!!!"
Pros: "súper comfy and got a seat upgrade due to my status so i looove delta. always on time and super friendly staff awesome.!!!"
Pros: "Friendly and cheerful!"
Cons: "No usb or electric socket to charge mobile phones Landing was very rough"
Pros: "Good snacks"
Pros: "Entertainment was outstanding and the food was very good. The service was excellent."
Cons: "Boarding takes too long"
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Cons: "Very slow to load and unload. Not sure how I always get a middle seat in the far back. Basic economy is basic."
Cons: "They changed the gate twice on me and by the time I got to the correct one, the flight had already left."
Pros: "Complimentary beverages."
Cons: "Chicken and pasta for dinner"
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."
Pros: "The crew both going and coming from San Jose, Costa Rica were incredible."
Cons: "The long waits on the tarmac waiting on other planes to leave. Which was a big problem because it caused a lot of us to either barely miss our flight or miss our flight."
Cons: "In flight entertainment and crew friendliness"
Pros: "Gate Agent was extremely helpful and compassionate regarding making sure our family (traveling with adolescent children)was accommodated ."
Pros: "The flight was smooth and on time. We even arrived a little early in Rochester."
Cons: "LaGuardia Airport was the worst airport I have ever been in. It was so crowded that people were sitting on the floor! The gates are squished together with totally inadequate seating. It was extremely noisy."
Cons: "Delta staff is not too friendly"
Cons: "Could not get seats assigned until day check of check in. We did get seat together. Asked clerk said no booked . Seat did not recline. Saw crew had one row for themselves."
Pros: "Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s."
Cons: "for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight."
Pros: "The staff"
Pros: "Once aboard, flight went without a hitch and flight crew was attentive"
Cons: "The inflight entertainment options need to be expanded - I've run out of movies that I want to watch!!!"
Pros: "Nice flight and good staff and service"
Pros: "Crew was friendly and helpful. Flight smooth and quick."
Cons: "Gate change and departure time change not reflected properly on boarding pass. Problems with gogo in Flight."
Pros: "Crew were excellent"
Cons: "Flight delayed 45 minutes"
Pros: "Nothing, they didn’t care about you or to help, the llady was so rude and unfriendly, this situation ruin my whole trip"
Cons: "I call in advance to paid the fees for baggage, I call Aeromexico because was the main airline for the fly, but Delta at Seattle made me paid again the fees for baggage’s even by phone they said that I didn’t need to paid. BE AWARE AND CAREFUL BECAUSE THE LADIES IN THE FRONT DESK didn’t even look the paperwork that you have in hand, they only want to charge you saying that your payment thru Aeromexico didn’t help you in the 1st fly. How this can happen when Delta and Aeromexico are two subsidiary one of another ?"
Pros: "got to change my seat and have a spacious exit row"
Cons: "Time to bring in dual class flights!"
Cons: "Kids yelling"
Pros: "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
Cons: "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."
Pros: "Clean plane, friendly crew. Ahead of schedule arrival, pilots did beat to keep in smooth air."
Cons: "Took a bit to get first beverage. Thy ran out of KIND granola bars before reaching the back of the plane."
Pros: "We were bumped to 1st class, presumably because of our Delta gold skymiles card. It was great! The duration of the +3 hour flight was heavenly!"
Pros: "Short flight 35 minutes, Attendants were magnificent - friendly and focused on the customers as if they were important human beings spending hard earned cash instead of live cargo whose fares were already in the bank. This factor alone will cause me to choose Delta over others despite any small difference in price. Never waited very long in any line. Zero frustration."
Cons: "Had to pay to check a bag for the 35 min. domestic leg of my international flight which carries no baggage fee ON THE SAME AIRLINE booked at the same time. Lame."
Cons: "Seat back entertainment was outdated and non functional. Drinks were served but not a pretzel or peanut to be seen unless you were in first class."
Pros: "Crew was great."
Cons: "Need better snacks on American."
Cons: "more organized boarding"
Pros: "All 4 legs of our flight were right on time, and the planes appeared to be clean."
Cons: "Paying first class fare buys a couple of additional inches of space, but nothing more. There's nothing really first class about it."
Pros: "Seat was comfortable and the crew was friendly and helpful."
Cons: "They couldn’t have done anything better, I guess their protocol was a bit different because of covid-19 but they did very good and I’m not sick!"
Pros: "The flights were on time."
Cons: "It’s disappointing AA doesn’t recognize Veterans’s along with active duty during group 1 boarding. Some of us have served over 20 years and participated multiple wars. It would be a nice gesture."
Cons: "I’m tall. And there is no room to put my legs or my arms."
Cons: "Faster baggage pickup at DFW"
Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"
Pros: "Crew was nice, entertainment was good"
Cons: "Food was mediocre"
Pros: "The crew on the plane were great but even better was the women at the counter in terminal. She was amazing at getting everyone rerouted to their destinations"
Cons: "The WiFi was broken. the plane needed to be inspected and it took 2 attempts to get paperwork right and there was no inspector on the ground. 3 hours later after sitting on the plane for an hour with no food or drinks. If people have waited that long for one of your flights, give them a little food"
Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."
Pros: "The flight attendant gave me a whole can of Diet Coke (I didn’t ask for it)"
Cons: "Seat number is crazy. ACDF. How about ABCD..."
Cons: "Only pretzels, came eat refined flour, nuts or something else would be great."
Pros: "Aubrie and Claire"
Cons: "Engine could have started. It didn’t."
Cons: "Excelentt , Only delayed flight"
Cons: "My luggage was delayed. I received it the day after"
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Cons: "Seats are small but I understand why just dont like it."
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Cons: "My flight from Madison to Chicago got cancelled and I had to drive for three hors to get to o’ Hare."
Pros: "The crew was very nice and friendly"
Cons: "There was a technical difficulty with the plane, which made a short delay in our flight."
Pros: "I liked everything"
Cons: "They lost my luggage. They did not allow me to take her whit me in the plane because i did not fit a suitcase that always travel on top because is small suitcase terrible I will never travel again with amercan airlines"
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Pros: "All good"
Cons: "I didn’t like the food, worse I’ Ever taste"
Pros: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Cons: "I prefer personal entertainment systems."
Pros: "The crew was nice and friendly. I was super tired so I slept almost the whole way through. But they still left a bottled water and snacks for me. Very thoughtful."
Cons: "Everything was good, no complaints."
Cons: "Flight delayed two hours."
Pros: "everything but the cabin temperature. it was very hot and uncomfortable."
Cons: "Too warm in the cabin."
Pros: "Can’t say anything good"
Cons: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Cons: "It was very cold on the flight, even with the blankets we were given."
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Cons: "Space on coach seats was awful."
Pros: "Staff service was very good, departure on time"
Cons: "Food was pretty bad, especially the pizza snack served before arrival. The entertainment selection is poor. Movie choices not very good, and if you fly frequently, have already seen many of them. Same with tv chioces"
Cons: "Seats are small, tight and don’t recline much."
Pros: "Mostly everyrhing"
Cons: "Food was so so"
Cons: "I was forced to check my carry on luggage. There was no problems on the way up to DC, just on the way back."
Cons: "No accommodation for delays and overnight stay in airport."
Pros: "the clerk at the boarding desk was kind"
Pros: "Seat was slightly more comfortable than DELTA."
Cons: "Families with infants/young children not allowed to board early. Flight was delayed by almost 3 hours and gate moved FOUR times while waiting for the delayed flight... That's a LOT of moving when you're hauling a cranky 1 year old around the airport long after we were supposed to already be at our destination. Desk attendants were abrupt, not friendly, and diamissive when I came up to ask for a stroller tag."
Pros: "Great flight on time for a change! Landing was flawless on the way back although delayed a few minutes"
Cons: "Mosquitos in Cuba!"
Pros: "Quick connection"
Cons: "Tiny overhead bins - even in first class"
Pros: "Plane was not full and seats seemed spacious. Everything was on time."
Cons: "the entertainment systems was very slow to respond to the touch commands on the screen."
Pros: "That we flew over the Atlantic safely. Pleasant enough crew."
Cons: "Very old airplane , the ones with a screen TV in the middle of the airplane."
Cons: "We had purchased the tickets months before flying - It was Quantas, but we flew on American and Alaska- no one seemed to talk to each other - not one site had the complete itinerary. Took hours of phone calls and a lot of anxiety before we completed the trip. I used my American airline frequent flyer card and even though we flew over 14000 miles, we got credit for 500."
Pros: "The flight was fine"
Cons: "The airline personel (flight attendants, people at desk) seemed disorganized. When I hadn't been served a meal (apparently was overlooked as I was in a middle seat), it was almost impossible to get someone's attention, and then there was no acknowledgment or apology of the problem. Boarding was also disorganized; not as clear as it could be who was supposed to be getting on the plane when. Also leg room in coach is really cramped for a long-transatlantic flight."
Pros: "Accuration and responsability"
Cons: "Long conection"
Pros: "I entered the airport from the beginning everything is fine.On board service is also very thoughtful"
Cons: "I feel I have been treated unfairly. Boarding time. Crew many times took the Americans boarding pass 。when my hands was in half the time。Just because I'm not American?"
Cons: "Did not fly cause corona virus. Waited on the phone for 5 hours and did not get someone to help with refubd!"
Pros: "Inflight movies"
Pros: "The food and the crew"
Cons: "Entertainment system, it is outdated"
Pros: "Amabilidad de la tripulacion"
Cons: "Podrían dar comida, el viaje no es tan corto. Aire acondicionado demasiado frío, muchos pasajeros solicitaron regular l temperatura, no habían suficientes mantas"
Pros: "Crew were very hospitable. Seating and take off moved at a good pace"
Cons: "Entertainment was limited. Smaller plane / less space"
Pros: "My original flight and rebooked flight were both canceled, then this flight was delayed. Even with the extra time, we still sat on the runway because paperwork wasn't in order. It was just a mess."
Cons: "I had to rebook my own flight and considering the plane was already delayed, it should have departed as soon as we left the gate."
Cons: "Flight was canceled due to United's mismanagement of crews."
Pros: "Clean, comfortable and on time."
Cons: "No screens in the seats. Food options are the usual limited fair"
Cons: "I’m 6’3, misty in my legs, so the diminishing legroom is a problem. Can’t afford business class either. You should really have entertainment for a 5 hr flight."
Pros: "Comfortable seats with screens"
Cons: "Mediocre snack"
Cons: "I didn't get to get on the flight."
Cons: "Slow boarding, no food no drinks, no tv."
Pros: "Having about an hour and 20 minutes left me with enough time to explore the airport from one gate to the other without feeling terribly rushed."
Cons: "The ONLY thing negative that I can say is that the Chicago airport had no charging stations at my gate."
Pros: "Más espacio, al menos una película que ver, y algún bocadillo por ser un vuelo de tantas horas"
Pros: "The pilot"
Cons: "Everything else"
Pros: "Entertainment worked on this flight! And once again, I had an empty seat next to me - that's always a huge plus so I can stretch a bit."
Pros: "The flight crew was very attentive and friendly. Probably one of the nicest crews I have encountered on my flights."
Cons: "Me and this other person were waiting in the back for the two bathrooms to become available. We waited over 10 minutes."
Pros: "The plane took two hours to leave the ground due to weather. This was unfortunate and made the passengers uncomfortable but it was not the fault of the airline."
Cons: "The airline gave all the passengers access to the movies and television channels."
Pros: "I had a very nice flight from Denver to Newark today . Very nice and Thank you !"
Cons: "Why the hell would you sell a flight with a 40 minute transfer between a domestic and international flight that were in different terminals?! The only reason I made it was because the airport crew was great in helping me get through the airport quickly. And the only reason my luggage made it on time was because my flight was delayed for two hours."
Cons: "My luggage didn't make connnection."
Cons: "I don't fully understand why, but I was unable to get my boarding pass for my flight to Chicago from Toronto until I arrived in the Toronto airport. Toronto airport sequesters off international arrivals, so in an ideal world, I would have been able to go through security directly to into the U.S. terminal, bypassing Canada customs. However, the United desk that I needed to get my boarding pass from located just before security was unmanned. The very kind Air Canada attendant called for a representative multiple times, but after 45 minutes of waiting no one ever arrived to print my boarding pass for me. The Air Canada employee then gave up on any United staff showing up and suggested I try going through Canadian customs and checking in at the same departure desk travelers first entering the airport would go through and make sure to let them know how long I was waiting. The United employee I spoke with told me that I was impatient and should have continued waiting because now she didn't know what would happen with my checked bag and that I may well need to wait 2 hours more for that to get sorted out. I was rather surprised by her overly negative response and apparent threat. If I was irate or yelling that might have been warranted, but frankly, I was so tired from the international travel I didn't have the energy to fight with her. Regardless, I wish I had been more impatient, it was far easier to go through customs twice than I expected. I would have preferred to spend more time in the lounge inside the terminal than to stand by the United desk waiting for someone to arrive to print my boarding pass. At any rate, Canadian+US customs have it together; when I went through U.S. customs to get into the terminal they had the photo of my checked bag right there."
Pros: "So they lost my bag but where super helpful and nice!"
Pros: "That the plane got me back to the US."
Cons: "Flight crew should learn how to smile. In general, not even vaguely friendly. Food was the absolute worse I have eaten in many, many years ( I have millions of miles of air travel). Seats old and hard and extremely close together."
Pros: "First flight delayed once board to check a broken light. Then waisted 40 minutes taxiing on tarmac in Houston because they couldn't find a gate. Missed our connection. They put us up in a low end hotel overnight. Then we had our morning flight again delayed as we waited for planes to the take off, so further delays. Arrived in Costa Rica 1 hour late. Now with too many other flights so immigration packed and took another hour and twenty minutes (when we finished there was only a 5 minute wait). Thanks United"
Cons: "Coffee and cookies. Moscow mule"
Pros: "Flight missed and now sitting here in an empty airport waiting for my next day flight at 650PM. Btw all local hotels are booked. Thank you United for stranding an active duty Soldier!"
Cons: "Flight missed and now sitting here in an empty airport waiting for my next day flight at 650PM. Btw all local hotels are booked. Thank you United for stranding an active duty Soldier!"
Cons: "Snack offering was caramely sugar cookie"
Cons: "Fligh delay."
Pros: "I was allowed to get off the aircraft to collect a bag I left behind"
Pros: "Attendants were amazing"
Cons: "We spent the whole delay on the plane and wasn't notified of a problem until after an hour. A lot of my time was wasted. That's not okay. Keep your customers informed."
Pros: "The boarding process is terrible, because communication breakdown is inevitable. The crew on the plane are sometimes rude, and have no patience when passing seated passengers. One air hostess constantly bumped into my arm like a bull as she passed walking down the isle. Entertainment is practically non-existent on long flights unless you pay for it. Two of my flights were cancelled last minute with little to no remorse, and I had to wait 2 days to catch the next flight. That flight was even delayed more than an hour. I was sick by time I reached my destination. Overall, United would not be my 1st choice due to bad experiences numerous times."
Pros: "Since we were the last ones to arrive at the gate because of our delayed flight they had to check our carry-on baggage with the luggage we didn't have locks and nomally what we carry in that bag are fragile or valuable things. They should at least have plastic gauzes or fragile stickers to put on the bags. I don't know the reason but the flight attendants left about the last 6 rows of passengers without pretzels or drinks. There was no device to view movies. Leg space too tight."
Pros: "Nice and comfy seats, good service on plane, fast boarding"
Cons: "No good food and the entertainment was not the beat"
Pros: "Just the crew"
Cons: "Now when I fly united i feel like flying with spirit or jet blue o any other cheap airline, they charge for everything but sodas. They don't even carry blankets. The fact that for a long (3h- 4h and 5h) flight (took 4 overall during the holidays) united didn't offered ONE movie for free at least was very disappointing. Not one of my flights were on-time!"
Pros: "Entertainment system cannot function on Android 5.0 and above. Likely due to Flash which is an Antiquated software that cannot adapt to Android. Won't catch me on any United flights any time soon."
Cons: "Same. No ffood ..poor Service and allso charging. To much for extra weight. $200 for 3 extra pounds. Ridiculous. Also charged for one check in bag..Todo much"
Cons: "Viajar en United es desastroso. Los asientos son demasiado pequeños, yo mido1.57 metros y no me podía ni mover."
Pros: "The crew were nice though exasperated with cramped new planes and crowded restrooms. Flight was on time"
Cons: "After three years of flying all around US, realized United is the worst of the three major legacy carriers. I'm star alliance gold and it's still a painful experience. Crew admitted in latest redesign of planes they've managed to squeeze another six seats in coach. My seat wouldn't go back but even if it did, would feel too guilty for person behind to do it - so little legroom on newer planes. They've also cut down on restrooms so for most of the flight there was a line of 5-6 people waiting in the aisle. American Airlines seems to have older planes but at least decent legroom (and I'm not tall - anybody over 5'10 would have to sit at an angle on new United planes!). Been very impressed by Delta's service lately. United feels more like Spirit"
Pros: "Boarding was a mess..."
Pros: "Crew was nice and boarding went smooth"
Cons: "seats were very close together"
Pros: "The entertainment"
Cons: "I didnt like how i had chosen a seat a month before the flight and then its like i never asked for one"
Pros: "The flight was a lot more than what I had expected. I have spent my life staying in many hotel rooms and my fair share in planes, this was an excellent flight. It was on time both from Appleton to Chicago and Chicago to Houston. I have no complaints."
Pros: "The staff was really polite and were willig to answer all questions with a smile."
Cons: "The seat I was on could not be reclined. This was most unpleasant because it was an overnight flight. You should earn the clients - even economy passengers - when this seat is the one being assigned to them. I would payed beforehand to get a more comfortable seat if I'd known I was to fly on a no-reclining seat on an overnight flight."
Cons: "They delayed the flight due to "operational difficulties". I understand this happens, however, their communication towards customers was unacceptable. They first announced a 20 min delay, followed by another 30 min, then 30 more and then 30 more than then 30 more! They basically kept us at the gate for 2 1/2 hours until the found another plane. For a business like United, and flying out of their hub this is completely unacceptable. We ended up leaving at 11pm for a flight scheduled at 8. They didnt give anything in the plane to make up for it. No food, no free wifi, nothing."
Pros: "The seat next to me was empty"
Cons: "United put my bags on the next flight to San Jose, so I had to wait an extra 2.5 hours in the airport for the next plane to land in San Jose, Costa Rica while my ride waited for me."
Cons: "The seats were so small, with no space between rows that you couldn't even recline. The tv on the seat in front was so close you couldn't watch it. Miserable flight, and I'm only 5'5"."
Cons: "Better bag prices"
Pros: "Excelent cree"
Cons: "They are overbooking flights."
Cons: "At checking the machine wasn't reading our passports and then we also got charged for luggage at security while the desk rep said that was not applicable."
Cons: "Use American Airlines"
Cons: "Todo! Everything"
Pros: "All went well. Seat was comfortable."
Cons: "Kiosk agents need to be more customer oriented."
Cons: "- they call for parents and children’s and later they forgot us at the side. - No AC... - Bad Actitud from the stewardess. - 1:30 waiting for my baggage. - Incomplete luggage."
Pros: "It's pretty cheap until you have to pay for your bag, carry on, food, seat, counter assistance, etc."
Cons: "My flight was delayed and the crew and the company had different versions of the situation, plus if you sum all the extras you need to pay I'm no longer sure if the flight is still cheap."
Pros: "Flight attendants were great"
Cons: "Todavía estoy en Fort Lauderdale no pudimos cojer el vuelo por un imprevisto en la carretera y a pesar de que llegamos 40 minutos antes el personal nos atendio demasiado mal no nos quisieron solucionar de ninguna forma es la primera vez q utilizamos esta aerolinia y su personal no sabe nada de servicio al cliente ni mucho menos de humanidad todavía estamos aquí en FLL viendo cómo solucionamos por nuestros medios pasa una vez dos no y más q pensábamos seguirlos utilizando y recomendarlos pero veo q lo q les interesa en asegurarse el dinero en sus cuantas y NO el bienestar de sus clientes"
Cons: "Helen the superviser dont let me go she is no good superviser no good no frienley no nathing"
Cons: "Flight cancelled"
Pros: "Timely and efficient boarding"
Cons: "Bare minimum but no complaints"
Cons: "They didn't have a 1st officer present and could not get a hold of him. Instead of telling all the passengers, they decided to let us board and made us wait forever before they finally told us we didn't have a 1st officer. After all this they told us to get off the plane and they would let us know when to board again. Finally after the flight had been delayed almost 2 hours, the 1st officer arrived, we boarded and were on our way."
Pros: "The flights where on time"
Cons: "The lauggage I checked in arrived in San Jose completely demolished. I can't even carry it anymore. There is a big whole in my bag pack, so my close are hanging out and the shoulder strap is ripped of completely."
Pros: "STAY AWAY FROM THIS AIRLINE NOT WORTH THE SAVINGS AND YOU REALLY DON'T SAVE THAT MUCH AFTER YOU PAY FOR EVERYTHING"
Cons: "THIS IS A HORRIBLE COMPANY"
Cons: "No beverage additional seat and carry on charge."
Pros: "Everything it was nice"
Cons: "We were super delayed and the crew was very unhelpful. Wouldn't keep us updated and didn't know what was going on."
Cons: "The crew handled the situation poorly."
Cons: "Spirit canceled the flight and had to find me another one"
Pros: "Getting to destination safe."
Cons: "Too .many to talk about. But the main thing is the airplanes are uncomfortable. The seats are awfully tight. The carryon baggage fee is highway robbery. I cannot wait for more competitive flights from Ft Lauderdale to Costa Rica. I only use Spirit for my Costa Rica trips."
Cons: "Delayed, poor service"
Pros: "Colorful crowd"
Pros: "So many add ons - you have to pay for a carryon. No upholstery on the backs of seats, tiny tray tables, no free water. Crowded. But we landed safe."
Pros: "The crew was fine , not recleaning seats which is horrible in a night flight . The plane looked new"
Pros: "Terrible customer service. Rude agents, poor understand of regulations, awful management."
Pros: "Not the seats"
Cons: "I don't know from which forbidden bowls of the earth Spirit conjured up these forsaken seats, but the wizard who did so much have been through a fresh divorce because these chairs are built from hate and spite. If you get off the plane with out needing to see a chiropractor, Spirit hasn't done their job."
Pros: "on time"
Cons: "crammed space, small legroom"
Pros: "seats need better cushions"
Pros: "Good price, arrival on time. It is a nice flight if it is a short time on the air. No food, no fancy seats but the price for a little over 2 hours flight was ok."
Cons: "The take off was late, but the arrival was almost on time."
Pros: "a flight attendant was attentive"
Cons: "$82 for overweight bag; wouldn't let me remove stuff"
Pros: "The aircraft was clean and the crew was nice"
Cons: "I was seated next to two heavy individuals, I couldn't even move I felt like I was suffocating, worst experience of my life"
Pros: "Crew was very friendly. We upgraded to have more space so my boyfriend could sit without being in pain by the small seats and limited leg room and that was much better. The crew gladly gave me some water for medicine and said it was something everyone is suppose to do if needed to take meds. why didn't the first flight??"
Cons: "We had to pay for the upgrade on a pretty empty flight so that we could be comfortable. We also saw people move to the better seats when the flight got going, and we paid $50 each for them and they took them for free."
Pros: "Friendly staff to makeup for the unprofessional services of the airline two and a half hour wait to checkin."
Cons: "What a waist the plane was full and we all had to get off the plane with all of our items..I tried to print my boarding pass on line but their system crashed and was not up to finish on line."
Cons: "Once they have your money the staff doesn't care. Lack of communication and over priced for the "quality""
Cons: "Not only do you have to pay extra to sit next to your traveling companion but I was also forced to pay an additional 40 bucks in order to leave San Jose CR. All other airlines include these taxes/fees in their ticket prices. Please factor in an additional 100 bucks for any Spirit prices once additional taxes and landing fees, baggage fees, seat costs, etc. also remember they wont even give you a free soda or 1 peanut on the flight."
Pros: "the pilot and the attendants. soooooo nice."
Pros: "Same as above"
Cons: "Same as above."
Cons: "I have flown spirit a few times and each time all the staff from ground to stewards... are unfriendly, unhelpful, sour people. i believe it's because of your management style. I fly southwest and delta often and their staff is happy, helpful, delighted to be of service. while your fares are low, it's only 100$ more to fly better. and you coverup charges like departure taxes that are included with other fares in other airlines, so, hence, the fees, add up so quickly, it's become easier and more cost effective --even-- for the budget travelor to fly other airlines. we need friendly people in airlines. folks who love their jobs and treat each other respect. you can do a whole lot better Spirit airlines. really. everyone is becoming disgusted with your service."
Cons: "After an hour and a half on the plane, passengers were offered a glass of water and a small cookie. After the flight was cancelled, we waited in line for up to 3 hours for re-booking. No effort was made to make passengers feel comfortable, and communication of options/process was minimal, leading to a lot of confusion."
Cons: "Arrived at the airport three hours early and still only just made the flight. When we arrived the lines were out of the door and we had to stand outside with no shade in 90 degree heat for half an hour until the line finally led us inside. We flew with Spirit two years ago to Mexico and experienced exactly the same issues. We thought this might have been a one off and so gave them another try this year. Never again. There are never enough agents at the desk and $50.00 per bag is ridiculous. For three of us, $300.00, OUTRAGOUS! I looked for lines at other airline desks and there were none. Don't be pulled in by the prospect of a cheaper flight. By the time you have taken into consideration all the extra charges for luggage, checking in online and selecting your seats, one of the most expensive carriers in the airline business. Seats don't recline and no padding!"
Cons: "On top of the general and unavoidable things that make spirit awful like the ridiculous prices you end up paying with all its extra fees, for a very poor experience, the planes are rarely on time. Mine was an hour and a half late, luckily this was a small delay compared to my last experience with Spirit. I don't know why I booked with them again but I won't be making that mistake anymore."
Cons: "Seats don't recline. High fees for luggage."
Cons: "All the extra fees for baggage."
Cons: "Baggage fee"
Cons: "This was a terrible flight experience with awful customer service. I was scheduled for flight 498, Houston to San Jose. This flight was cancelled after sitting around for 3 hours due to a flight attendant not showing up. This was deemed as uncontrollable, which I have no idea how your staff members mishap is not controllable. We then had to drive 4 hours North to Dallas to catch flight 972 at 6 AM, which was also delayed. We had to go to Dallas because there was no other Houston flight until Saturday night. Once in Ft. Lauderdale, we boarded and de-boarded our flight, due to a pilots flight hours being over the limit. This is deemed controllable. I don't understand how two similar situations are deemed controllable and un-controllable. I lost money on hotels, time, taxi's, and gas. Spirit owes everyone of this flight a voucher for the future."
Pros: "The best part of this flight is that the boarding agent switched my seat at the last minute. I had been talking with a gentleman inline and we were getting along fabulously. When it came time to board, I told him it was nice talking but we were on opposite sides of the plane. The woman taking our tickets said "Let me fix that". I usually fly a different airline and prefer that other airline in every other way, but THIS was the best case of customer service I have ever received from any airline personnel."
Cons: "By the time we landed, my back was sore. Really uncomfortable seats. This is Spirit so I expected that there would not be any free water or snacks, yet that is still disappointing."
Airlines flying from Wisconsin to Costa Rica have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Wisconsin to Costa Rica
Masks required on board, masks provided on flights from Wisconsin to Costa Rica
Social distancing seating
Middle seats unavailable to book on flights from Wisconsin to Costa Rica
Testing for antibodies, testing for symptoms for flights from Wisconsin to Costa Rica
Waiving of change fees. Search flexible flights from Wisconsin to Costa Rica