Daily cleaning, installation of cabin HEPA filters on flights from Wisconsin to Puerto Vallarta
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Scores according to KAYAK customer reviews
Pros: "Most humorous crew I have had in a long time. Had regular beverage service, coffee service and a water service!"
Cons: "I can’t think of a thing."
Pros: "Delta Comfort Plus is always great !"
Pros: "Good flight"
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Cons: "Good stuff."
Cons: "The boarding was processed by one agent. He did a fine job but took too long to board. Needed to have 2 people managing boarding the plane"
Pros: "comfort plus really makes a difference"
Cons: "include at least 1 checked back with comfort plus or some kind of discount."
Pros: "Crew was great, comfortable and clean"
Cons: "One plane didn't have TV screens on the backs of the seats, which would have been nice for the 1 hr 45 min flight"
Cons: "It was perfect."
Cons: "Unacceptable delays"
Pros: "Boarding was easy, plane clean, snacks good."
Cons: "Small plane but that’s not really fixable"
Pros: "Overall, flight was great."
Cons: "The couple next to me were a little on the plus size. A little tight for my flight. But I was ok"
Cons: "Waited in the runway and then taxied forever"
Pros: "Quick flight"
Pros: "Very short flight. Not much to say"
Cons: "Not much to say"
Pros: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Cons: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Pros: "Great Movie selection!"
Pros: "Clean plane with nice navigable entertainment."
Cons: "Crew was chatty with each other & joking with one another but almost rude about serving us. Ran out of sandwiches for purchase at lunch flight & simply threw snacks at us. Made “ exhausted” comment about getting a lime wedge for a margarita & then went to rear of plane to chat with other flight attendents. Worse, we booked with kayak, but actually the delta/ Aeromexico flight was booked with vayama. When one flight changed departure time, we no longer had our great pre-selected seats & couldn’t check in online. We had to work it out with delta & then aero Mexico t. After 30 min on the phone we got the last 3 bavk row seats near the toilets & cackling, aging flight attendants. No reclining or real food made for a lousy 3 1/2 hr lunch flight. No apologies, smiles of sympathy. Just snacks tossed our way"
Pros: "Once inside the plane every thing was excellent. Very confortable. Great costumer service."
Cons: "They changed the gate it was unclear and hard to find someone to tell us where to go. Once we found someone the lady yelling at everyone where to go was very rude and rushed. Once we found the second gate the crew at the desk was very nice and helpful."
Pros: "The flight entertainment and crew were great. They had a lot of the latest movies available to watch, though I'm not sure you'd be able to watch if you didn't have your own headphones (I did). The crew were friendly and helpful. I got a cold cup of coffee when it should have been hot, and they corrected it immediately."
Cons: "They charge you for everything: sitting in an aisle or window seat ($15); checking one piece of luggage ($25); for food, even on a five hour flight, save for complementary snacks like a granola bar or pretzels. I paid $11 for a tiny sandwich (it fit in the palm of my already small hands). I will definitely get good at the airport next time. It may be just as expensive, but at least it will be filling."
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Pros: "Smooth flight. On time and took me from 20 degrees to 80"
Cons: "The flight was fine, but there was no onboard entertainment. Fortunately the Wi-Fi worked so I was able to stream."
Pros: "Great friendly crew"
Cons: "Seats are getting smaller, expensive food"
Pros: "Was short and easy to get in and out of both airports"
Cons: "What ever happened to a free drink on international flights ?"
Cons: "App did not work for entertainment."
Cons: "The leg room is ridiculously small."
Pros: "Easy flight from check-in to boarding to deplaning."
Cons: "Nothing really! No entertainment and nothing but almonds eaten."
Cons: "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
Pros: "The snack was nice."
Cons: "We waited 3 hours for the tarmac in Seattle On Christmas"
Pros: "Everyone did try to be helpful but it seems that no one at Delta really knew anything that was going on today"
Cons: "The fact that I missed yet another connection because of a Delta issue. The difference is that this time there was not another connection for me to go to and I was told I would be provided a hotel in Atlanta which was not the case. I had to transfer to a flight 2 hrs away from my home only to still be on the floor of Atl airport because they are unable to appropriately de-ice planes."
Pros: "It was a great flight."
Pros: "Online app to watch movies made the trip fly by. Pun intended"
Pros: "Absolutely nothing."
Cons: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
Pros: "Boarding was good, crew was friendly and we were on time."
Cons: "Bathrooms filthy..crew surly, no good option for food on three hour flight but cookies and pretzels."
Pros: "The baby"
Pros: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Cons: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Pros: "It was quick and on time relatively smooth flights with little turbulance."
Cons: "Economy seats are too small you literally can't move your elbow without hitting the person next to you. And there was no point at which we weren't all touching legs."
Pros: "On Time"
Pros: "The plane was not so new or good"
Cons: "The plane and the atention"
Pros: "When we landed and I was able to get off the plane"
Cons: "The guy in front of me reclining his sea before take off and the crew not correcting him so I had to which I did. He told the crew "he had the right" Crew refused to correct him because he was on a buddy pass so the rules didn't apply to him."
Cons: "Late taking off"
Pros: "Quick, efficient boarding. Good crew. Comfortable seats. On schedule."
Cons: "Board the back of the plane first"
Pros: "On board crew was helpful and polite considwring our circumstances."
Cons: "Our flight was delayed 3xs (non weather) they said we would miss our connection (I didn't think we would) THEY rebooked a later flight. Of course we landed in time for our original flight. They refused to let us back on our original flight. Put me in touch w/ the help desk who after talking in circles admitted it was their mistake but he had no authority to help. FINAlly & only because others missed their flight we were given the option to go. Crew misplaced our luggage and sent it on a flight we were never supposed to be on, and the bad experience with delays of hours on end continued coming home. (Mechanimal non weather) WE WILL NEVER FLY DELTA AGAIN!"
Pros: "The flight was on time and the crew was great"
Cons: "The organization to keep safety measures and social distance. The crew did not make sure that people were keeping their distance while boarding, and the flight was completely booked"
Pros: "gooe friendly service. Flights were on time. Embraer 1900 performed well."
Cons: "More English tranlation"
Cons: "We have could have left, still in airport Mexico City"
Pros: "Seat was comfortable and the entertainment was good."
Cons: "Honestly, almost everything was good. At the meal time, the flight attendants spilled a lot tomato sauce on my white sweater. Of course it was very uncomfortable, they apologized and try to clean the mess and my sweater, but obviously they couldn’t make it. It was very embarrassing for me. I had to take off my sweater and wear only my winter coat. I suggest they should be more careful."
Pros: "The seat was super confortable"
Cons: "Old Plane, My seat control had an error message, service could improve a lot it was a first class ticket and I had no service at all... I had just ONE DRINK during all the flight. Flight attendants were MIA the whole time. Food service was regular. I am completely disappointed of Aeromexico"
Cons: "They are not friendly with disabilities deaf"
Cons: "Plane was delayed for an hour, Mexico city federal police was there and some other teams to ask quest about if someone had approached us to hide something or if they touched us without our permission...it's was weird but this delayed the whole trip."
Cons: "No tv"
Cons: "They pushed my flight forward 15 hours but didn't tell me until five hours before my flight. Not only that but they didn't change the second leg of my trip so I was on the phone for an hour trying to straighten it out. Very stressful."
Cons: "Everything is perfect Thanks"
Cons: "Even offered a Boody Mary Zor other drinks on the short flight!"
Pros: "We did finally get to PV. They did have our luggage."
Cons: "We arrived 4 hours late, on a different flight. The second flight left 1 hour later than scheduled."
Pros: "I didn’t like it my parents are old and handicapped and they were waiting for 4 hours there. with nooo help. terrible service, it was supposed to departure at 9pm and they departed at 11 pm"
Cons: "I didn’t like it my parents are old and handicapped and they were waiting for 4 hours there. with nooo help. terrible service, it was supposed to departure at 9pm and they departed at 11 pm"
Pros: "Tv on flight with good movie selection"
Pros: "The sandwich was okay. I liked the individual video screens, good entertainment options. I like that my checked bag was free."
Cons: "Some of the flight attendants were rude. I was seated in an emergency exit isle, and I was told that I couldn’t have my handbag under the seat in front of me. This is the first time I’ve heard of a airline with this policy. My bag was put in the overhead bin and I couldn’t access my tablet or headphones or medicine during the flight. Also, the chair (maybe because it was the exit row) would not recline. This was pretty terrible for a red eye flight. I asked the flight attendant if I could switch seats, (well before take off) I didn’t mind if it was a middle seat, just somewhere I could have my bag with me... she rudely remarked that the plane was late and I needed to sit back down. Terrible service, it was a simple request. I’m sure someone with long legs would have been happy to switch with me. I also don’t like that my carry on bags had a weight limit."
Pros: "excellent atention"
Pros: "The crew was very kindly all the time, the on board entertainment is modern"
Pros: "I’m glad I made the flight. It was tight. Friendly staff all around."
Cons: "The sprint to make my connection was the only glitch on the trip so far. I made it so all is good."
Cons: "Airline too busy ?we lost are flight"
Pros: "It was a great flight. The Aeromexico plane had great service. Enjoyed watching movies during the flight."
Pros: "Puntualidad y Servicio."
Pros: "Tons of food during the flight, you can still get alcoholic beverages without extra charges, very on time. Flight from here to Mexico was perfect. Now, on my way back, there was a 5 hour delay. The treatment was much better than other airlines, but it would have been better to let us know that we could track the plane from GDL. Now my only complaint regarding the small airplane from MTY to NYC is that the entertainment is provided via a mobile device, yet there's no ports for charging it, and there's no way a device will last that long, which made the whole excercise totally useless."
Pros: "Being abordar and landing the poor organization when system whent down it was a chaos and no one took charge"
Cons: "The lack of organization"
Cons: "Was not happy that the plane did not have individual screens for entertainment on the long flight."
Pros: "Helpful check-in in Mexico City."
Cons: "Not being able to get checked in onn a more timely basis. The long and slow line when you were finally able to check in."
Pros: "good price -"
Cons: "late leaving - not the worst"
Pros: "Food and entertainment was good, everyone was profesional"
Cons: "The waiting time when boarding"
Cons: "They didn’t honor the seat I chose with kayak and instead sent me all the way to the back of the plane with no reclining seat"
Pros: "Price, timing, efficiency"
Cons: "At the time to pick up bags it was very confusing, people saying it was on a different band, information was not clear and my bag was already in the floor, for a long time. Very confusing how people on the ground have different information to what the screens are saying"
Pros: "More leg room in business class, extra luggage"
Cons: "No personal entertainment, no power ports, no hot food."
Pros: "The crew was very nice."
Cons: "The screen at my seat did not work. Nobody told me why or mentioned it to me. While I was sleeping a flight attendant took away my tray of food before I was finishing eating."
Pros: "They gave me an emergency row seat and being tall that's great, the food was pretty good and we got free beer."
Cons: "Boarding took along time."
Cons: "My flight was changed. I received no notification. Representative did not care that about my needs. Will never fly with them again."
Cons: "My luggage was lost and no one from Aeromexico wants to help."
Cons: "Gate assignment was not released until 15 minutes before flight. Flight was delayed one hour. Then it was delayed on run way 45 minutes."
Pros: "Very courteous crew. Great service. Food was excellent. Bilingual staff and no flight delays."
Pros: "On time, space, entertainment, service, vessel"
Cons: "The food was unedible"
Pros: "No flight delays Sufficient amount of meals Comfortable seats Blankets"
Cons: "Food was very salty Very few selection for any kind of entertainment Sometimes the entertainment system would just shut off"
Pros: "Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful."
Cons: "No movies, or shorts, even clips or old tv shows.... WAAAAAAAA"
Cons: "4 times I asked for a blanket, and finally when I put a not very nice face I get it."
Pros: "great crew, good snack"
Cons: "seating just okay, no in flight entertainment, but that's not too much of a problem"
Pros: "very helpful flight attendant crew"
Cons: "Missed connection No reebooking done by klm no hotel voucher no taxi voucher very bad ground service in MEX"
Cons: "We were stuck for appx 2 hours on the tarmac before deplaning. Then the baggage took another 2 hours to start unloading after our flight waited with no notice as to what was happening with our belongings."
Cons: "Everything was excellent"
Cons: "Flight was delayed out of lima so missed connecting flight. Waited anothr 3 hrz."
Cons: "Some of the Crew members were not covering their nose with their face masks"
Cons: "Plane was very hot; luggage took forever after landing."
Pros: "Yes! They were helpful and nice as well on the flight."
Cons: "Mhm.. Nothing."
Cons: "The cabin was hot for the whole flight"
Cons: "We sat in boarding in about 90-100 degree heat for over an hour. Everyone is drenched in sweat and should have never boarded."
Pros: "Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK."
Cons: "Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits."
Pros: "Just ok"
Cons: "No customs forms on board. Big inconveny"
Cons: "Small plane, forced to valet checkin carry on luggage, no drinks or snacks :/"
Pros: "All the service was good"
Cons: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Pros: "After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great."
Cons: "They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed."
Pros: "Very comfortable, fast, nice staff"
Cons: "They didn’t offer a snack!"
Pros: "Frequent updates on lightning in the area ( causing delays). Full service on board while we were wIting for weather to clear. Very good i flight service."
Cons: "Just the weather — so nothing anyone can control"
Pros: "Routine flight. No problems noted."
Cons: "No major complaints."
Pros: "the gate attendant was very nice as my husband was stuck in security line (I have Pre check) He barely made it, but the guy never made me feel uncomfortable or rushed. He was kind, calm and reassuring."
Cons: "Our flight attendant seemed to have a chip on her shoulder from the moment we stepped on the flight. I had a broken foot and it was difficult for me to fit my boot and personal item under the seat. Rather than assisting me, she barked commands and quickly walked away as I attempted to address the situation. - poor attitude - failed to ask if I wanted a biscuit but simply slapped one down on my tray table (I HAVE CELIAC DISEASE) - American really needs to catch up with the other airlines and offer a GF option to those of us who have immune disorders. - no WiFi"
Pros: "The trip was fast and efficient. The crew was very friendly and we had no issues."
Pros: "The crew was friendly"
Cons: "The staff wouldn't except my registration for my support animal!!"
Pros: "The crew was nice"
Cons: "Flight was delayed"
Pros: "Liked sitting in the bigger leg room. Short flight was a bonus."
Cons: "Sat on tarmac a lot at both airports. They boarded all 9 groups so back to back, there was almost no line speration."
Pros: "The complementary beverage was a welcomed surprise!"
Pros: "The crew was lovely. Really nice, and did a wonderful job with the cart service."
Cons: "We ended up being deleyed about 30 minutes, in damp weather. It's not like it was snowing. Not sure why it took so long. B/c of baggage charges now everyone brings a carry on. This seems to slow the process of boarding as know passengers are asked multiple times to check baggage (for free, which is the one nice thing) before boarding b/c the overheads will be too full. Group 6 which I was in seemed like it was just the rest of the plane. Super busy, took me forever to get to my seat all the way in the back. Why don't airlines reverse board? People sitting in the back should board first. I feel like this would save so much time."
Cons: "Seats are small and not ergonomic"
Cons: "They did not have any customs and immigration forms on the plane so everyone had to pick them up as we got off the plane and fill them out before proceeding to the customs area. It was very inconvenient for all passengers since there was not a good area to fiill out the forms and it slowed everyone down. First time I can ever recall the airlines not having the forms available before we landed"
Pros: "I have to use crutches to walk and before bording one of the attendants noticed me and changed me to priority bording and seatimg on the plain, she then came and helped me making sure I was the first person to board the plain."
Cons: "I've never been help so much by a flight staff they were fantastic. The food was topical airplain food but the entertainment was pretty good and the over all experience was really nice."
Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."
Cons: "I really did not like that I was unaware why I could not check in on my phone and then I get to the airport and the Alaska desk is closed. My phone just says the plane is sky west, me and the other workers at the airport had no idea what this meant. Very frustrating experience trying to check in, finally walker talkie a guy that new it was American. Frustrating I thought I would miss my flight, why not clearly state it's not an Alaska flight."
Pros: "we upgraded to economy plus seats and it made all the difference - just having an extra 4-5 inches made the 11 hour flight so much more tolerable than the trip to Madrid."
Pros: "Good price, effective transportation, nothing special"
Cons: "Very full, not super comfortable"
Cons: "The tsa in chicago was very unorganized. The tsa workers were extremely rude."
Cons: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Pros: "Nice seats, friendly staff and crew."
Cons: "Boarding groups are not clearly announced-and with the threat of checked baggage this makes people angry and spiteful to other passengers. They forgot to bring the immigration forms onboard, only had the customs. They didn't give us pens/pencils to fill out the customs form. This made offboarding confusing and messy. What entertainment? No screens."
Cons: "Rude staff, they changed our flight 2 times and did not offer a drink or food"
Pros: "Captain did his best to make up time"
Cons: "Flight was initially delayed an hour, then bumped to 30 minutes late."
Pros: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Cons: "Wish they had a gluten free snack, still that's really not a big deal at all!"
Pros: "Liked the little compartment above the tray for electronic devices and the outlet below helped keep my grandsons tablet charged for the flight! Liked the headrest - had flaps that folded out for support if you needed a nap."
Cons: "Will never fly American again"
Pros: "Great crew!"
Cons: "No in flight entertainment and no electric outlet on the flight. Very basic airline."
Pros: "Everything. In flight entertainment was great and service as shops."
Cons: "No issues."
Pros: "Nice new seats"
Cons: "Crew came by once with drinks, never came back through with food/snacks. Never came through with water, as they usually do later in this flight. They spent most of the time chatting in the galley."
Pros: "Movies and on time departure and arrival"
Cons: "Crazy uncontrolled child in row across from us."
Pros: "The crew was very apologetic"
Cons: "The fact that we were an hour and 45 minutes late leaving. I know they say weather was the cause and not their control, but every time...yes, every time I fly American there's a delay. Every time I've flown United I arrive early."
Cons: "no entertainment! Nothing. On the flight from Mex City to LAX the bathroom facilities were so limited that some Economy class passengers had to try to use the business class or first class facilities' An FA then came on the intercom and said Economy class must only use their own facilities and this is according to an FAA regulation. THat is a straight out lie. If you eliminate bathrooms from Economy class to squeeze in more seats this problem will persist. American Airlines should be ashamed of itself."
Cons: "Delays and no communication on transfer options"
Cons: "I can't remember the last time I flew to or from Europe on a plane with no in-seat entertainment options. On the "big" screen: Alice in Wonderland Part II? Wow, what a great movie, especially for a bunch of adults. The other, The Big Short, at least 6 months old and I'd already seen it. Really poor sound. Take some of your profits, American, and upgrade your equipment. I will really try my best to avoid flying on your airline again."
Pros: "Great Workers, and Super nice staff."
Pros: "Taking off and landing."
Cons: "Boarding was slow. Seating was cramped."
Pros: "Staff was nice."
Cons: "Everyone that worked for AA was so friendly and nice. My flight was denied for about 3 hours and I arrived in Miami so late that I lost a day if vacation. I called AA to tell them and was told I could have been compensated for the trouble but I had to call the same day as flight (mind you I landed in Miami at almost 9pm and was too tired to call them.) so I lost any compensation."
Cons: "Turbulence was horrible That there is no internet"
Cons: "The lady at baggage check-in was rude and persistent on not letting me board due to a slight fold in my passport. Other coworkers did not agree, and allowed me to proceed. She also spent 20 minutes in back searching for information while I waited and the line filled up. My luggage was also lost (the last to handle the luggage was this lady) and I needed to retrieve it 3 hours after my flight arrived."
Pros: "The plane actually left without a cancellation"
Cons: "Every flight on this trip was delayed"
Pros: "I was on a flight that lasted over two hours without being offered any beverage service."
Cons: "I needed water to stay hydrated."
Pros: "Drinks and snacks were fine.. Entertainment OK"
Cons: "Flight was 40 mins late. Plane was older than Noah's Ark."
Cons: "No Wi-Fi but swayback said Wi-Fi"
Pros: "The flight itself was adequate"
Cons: "We sat in the plane for over two hours for mechanical reasons, then re-filing of flight plans, then the need to take on more fuel. Missed our connection and were put on a later flight that was also delayed 2 hours."
Cons: "The United leg SFO-EWR was 3 jours delayed so we called SAS which changed us to an Icelandair flight. But at that flight they say we never had seats. By then SAS has closed and won’t help us. Also, we find out from United agent that SAS wrecked our booking so no one can help us. Worse than worthless"
Pros: "I enjoyed purchasing a full fare first class ticket for my vacation"
Cons: "I didn’t like being bumped off my flight and being placed on a later flight in coach section. No refund for lesser service."
Cons: "All 100% Thanks!"
Pros: "Friendly, efficient crew. Short, smooth flight."
Cons: "Bit of a delay, no entertainment due to technical difficulties. No forewarning of the technical difficulties until after we were on board the flight. A gate announcement would have allowed time to find a movie on Amazon, or some other platform for the flight."
Pros: "I had my own row"
Cons: "Seats are still so bad. I think I got a headache from looking at my phone the whole flight."
Pros: "The flights were on time"
Cons: "Packed together like animals on the way to the slaughterhouse for a 6 hour flight. And they charge for the tiny screen entertainment. They will happily allow you to swipe your credit card. Fly Jet Blue if you can- extra space between seats, free entertainment, comfortable flights."
Cons: "The crew was the worst ever!!! Very rude ladies who spent more time on their phones then serving the customers. They sucked"
Pros: "Nice crew and smooth travels. Good snacks and coffee."
Cons: "No drop down or seat screens."
Pros: "Flight was on time. Everything went smooth for being in coach."
Pros: "Crew was great."
Cons: "No internet available without paying and no charging station available in flight."
Cons: "I purchased my ticket in March with seating assigned to me and then when I travel from Chicago to San Jose my seating was changed and I had to sit back in the 22nd row now I walk with a cane and so this is very was very painful for me, my itinerary said that my seating was row seven for the whole trip but when I got ready to fly home from Chicago to San Jose to- day ,so I was very uncomfortable. I did not know my seating had been changed."
Pros: "Getting off the hot tin can!"
Cons: "Plane was delayed because the AC was not working right. It never really cooled down much during the flight. They need to get their act together"
Cons: "Why the hell would you sell a flight with a 40 minute transfer between a domestic and international flight that were in different terminals?! The only reason I made it was because the airport crew was great in helping me get through the airport quickly. And the only reason my luggage made it on time was because my flight was delayed for two hours."
Pros: "How pleasant everyone was"
Cons: "Tail # N75435 Boeing 737-900 .... not the best bird in the fleet right now. Took nearly half the flight to get internet going, and in-seat power was not working at all."
Cons: "The united staff kept skipping the lines to drop off the bags. They didn't care when multiple people in line said they were skipping people. After paying once for my checked bag they tried to make me pay again. Asked to see in writing what they were trying to explain and the manager couldn't do it. They never gave me my ticket stub for my checked bag. So if it hadn't arrived I wouldn't have had anyway to find it. Very disappointing staff in SFO. Seemed aa if no one at SFO was happy to be working there or even worse didnt know what to do most of the time. VERY different than the DEN united experience."
Cons: "I understand that many things in aviation are unpredictable, but the flight did arrive late and then once boarding was completed we then waited in the plane for an hour before takeoff as not everything was completed for the plane to be able to leave."
Pros: "Flight departed on time and landed ahead of schedule."
Cons: "United baggage check in at Orlando Airport was chaotic with huge crowds, inattentive United staff ignoring passengers, and a baggage conveyor belt that was broken down."
Pros: "Plane was 1/2 full; almost all tourists. Clean and ahead of schedule"
Cons: "Snacks are really weak - and I paid for them!"
Pros: "Same exact as above"
Cons: "Same as above"
Pros: "We were delayed after late boarding because of tornedoes and bad weather, sat for 45minutes on the tarmac, however the entire time after going back to the gate to reset the timer the captain or 1st officer kept the guests advised as to our order in the takeoff queue. Came on many time to report and was very apologetic which I believe kept everyone informed and thus not so anxious. Much appreciated! Even opened up direct tv for all"
Pros: "I was able to get the next flight on standby"
Cons: "I was told at check in to go to the wrong security point, which caused me to miss boarding my original flight."
Pros: "I loved how easy it was to book the flight."
Cons: "I cancelled my flight within 24hrs and received no refund because I booked through priceline. However, there was no restriction or clause listed on the ticket stating that I had to cancel through priceline also. It really should not matter who I cancelled through, if I canceled within 24hrs the refund should be given. Also, the debits from my account said United as well as priceline taking me to United's web page to make the purchase. So of course one would think cancelling through United's site is appropriate. I'm very disappointed in United and will consider all other options (Airlines) before booking with them again. PS - United customer gave me the run around for 3 days knowing that it was their policy and they were the company who's keeping my money. Absolutely ridiculous."
Pros: "Nice new plane"
Cons: "Flight delayed and missed connection. Cost me a day of work"
Pros: "First of all, I was excited to get to Puerto Vallarta! Unfortunately, we had a delay due to a child who got sick as the plane was backing from the gate. The crew was fantastic and had paramedics load the plane to check on toddler. The family deboarded and United crew cleaned the throw up. The pilots kept the passengers informed and we proceeded with the flight. The flight attendants were fantastic, particularly the brunette attendant who remembered me from a previous flight. Best flight attendant ever!! Thank you United!!!"
Pros: "People working there"
Cons: "flight was delayed"
Pros: "I arrived at the aurport 1 hr 20 mins before flight - plenty if time to check in and make it to gate at a small airport ad Newark is. Wanted to check in online - the United System did not allow me to. Had to wait in line - long line due to holidays. I raised my hand and asked for assistance given the impending 1 hr cut off time for check in. Was told I should go to the special assustance line. Well, guess what - that line which was meant to be express service for fliers with special situations was moving with the speed of a tortoise - slower than the general line. Only 2 flight assistants were servicing, both incredibly slow. When asked politely that I need special assistance as I was approaching the 1 hr cut iff fir checkin, the United lady yelled at me instead of speeding up her slow motion. Bottom line, I missed my flight on a tiny airport dedpite arriving 1 hr 20 mins before flight. Had to wait 14 hrs overnight at the airport to catch the next flight because the United Airlines personnel are lazy, slow, inefficient, rude and no customer oriented. Terrible service."
Pros: "This is by far the best flight experience ever: spacious leg room-awesome, snack and complimentary drink-bomb.com, and got 20 min earlier than expected-smooth as butter. I love United."
Pros: "The crew were very accommodating and polite. They made the trip very pleasant."
Cons: "There were flies on the plane on our return trip."
Cons: "We were stranded at the taxi area on takeoff due to some 'weight balancing issue' according to the captain. On touchdown, we were again stranded in taxi area and had to be towed in."
Cons: "The flight I purchased was over booked. I had to leave a friend behind and travel on my own. I will never use United Airlines again."
Pros: "Adequate work-around by an alert and helpful United Customer Service rep in LAX."
Cons: "We had to take this flight rather than a direct from LAX to SBA after missing our scheduled flight sitting on the tarmac for an HOUR waiting for our terminal to be vacated by an international flight with "mechanical problems." Four extra hours in transit!"
Pros: "Having movies is the best, followed by pillows and blankets"
Cons: "Stressed and unfriendly attendants (except 2). Didn't ask meal preference, just gave me chicken and I had to ask for switch. Would say things like "I don't have time" and "we'll do it later when the cart comes around". Only had 1 drink service, I don't think they made it all the way to my row. Very different than flight from USA to Paris."
Pros: "Great movie selection and functionality."
Cons: "You had to download the app prior to flight to use entertainment."
Pros: "Crew was nice and boarding went smooth"
Cons: "seats were very close together"
Pros: "Fast and easy to use"
Pros: "It was a great experience overall"
Pros: "The flight was a lot more than what I had expected. I have spent my life staying in many hotel rooms and my fair share in planes, this was an excellent flight. It was on time both from Appleton to Chicago and Chicago to Houston. I have no complaints."
Pros: "Boarding crew was very friendly."
Cons: "It took a long time for the luggage to be unloaded."
Cons: "Absence of food on International Flight. Tight seating. Old plane. Lack of free entertainment."
Pros: "The on board crew did a good job but didn't have much to offer us."
Cons: "No more seat back pocket. Its aolid plastic now & nothing fits. No meal service on a 4 hour flight. That's ridiculous. No check in counter. Just a sea of people fighting for kiosks to self check in. Bad enough there's no more ticket agents, they could at least have an organized line."
Pros: "The attendants were the best I have ever experienced. Traveling with my disabled father can be very hard but it was great. We're always going to fly United!!!!!"
Pros: "Everything Was good crew courteous"
Cons: "Everything was good"
Pros: "To say, its been over 20 years since I've flown, everything was just fine."
Pros: "It was delayed by over two hours. A friend flying with us was told repeatedly by Silver Airways staff that he would not make it and they would not print him a boarding pass. He went through United and made the flight. United walked down to the Silver desk and printed him a boarding pass and brought it back."
Cons: "Need more leg room and TVs and should have not to pay for a carry on"
Pros: "Convenient time, fairly on time, pleasant crew."
Cons: "On long overnight flights a more comfortable seat would've been nice"
Pros: "I hate that the seats don’t decline so it’s makes it very uncomfortable."
Cons: "If the seats could decline"
Pros: "Service, flight"
Cons: "Paid a lot for luggage at the airport in florida vs when i left Puerto Rico and i did not buy anything"
Pros: "Cleanliness of the aircraft, smoothness of the flight, and friendliness of the flight crew"
Pros: "Good Price, even with the $40 baggage fee."
Cons: "Seat was uncomfortable. My bottom was sore even though I got up and stretched in mid-flight."
Pros: "On time, easy boarding, smooth flight"
Cons: "Baggage check agent spent 30 minutes explaining why car seats can’t be checked to family in front of me, while he had a line of about 10 people behind me. Added unnecessary, frustrating feelings to an already stressful experience traveling. Very poor situational awareness and no sense of urgency."
Pros: "The Latin accented attendant!! He’s amazing!! He made the trip!!"
Cons: "Ground crew, desk crew! Unprofessional and rude. Lady scanning bording passes seemed under the influence of drugs! Please get her help. She was fidgety, and paced a lot"
Cons: "Flight cancelled"
Cons: "The airplane was SO COLD! They didn't have blankets you could even rent or buy, and there were lots of people complaining about the temperature in the aircraft. Food/entertainment are on your own. Those tray tables are so tiny--they're kinda a joke."
Pros: "That delivered me safely to my destination"
Cons: "They will nickel and dime you at every turn."
Pros: "I was suppose to flight at 955pm and my flight kept on canceling.. I waited until 1130pm so they could tell me that the flight was cancelled until the next day at 955pm. I had to wait an entire day so I could flight again I had to pay for my own hotel.. I will never flight on this airline again.."
Pros: "The temperature of the plane was just right!"
Cons: "Seat cramped! Flight left late! And you pay for everything! You can only take 40lbs per luggage. It's not fair when you paid per luggage!"
Cons: "They did not allow me to obtain a boarding pass 45 minutes before my flight. I was flying from out of town and was unable to print beforehand. I also was unable to get to the airport earlier so I was required to buy a flight through Southwest. Customer service was kind but only able to refund me a mere $7.31 for not allowing me to print the pass at the airport. I will not be flying Spirit in the future."
Pros: "Crew was condisending when speaking to passengers"
Cons: "Seats are very uncomfortable and baggage fees are a rip off"
Pros: "We arrived at our destination earlier than scheduled. No free water."
Cons: "I had purchased two separate tickets. When I arrived at the airport I was told it will cost me $55 for one of our carry on bags. I was unaware of this happening and so, it felt like robbery. I thought each passenger was allowed a carry on bag. Spirit Airlines determined that my wife's purse was a carry on bag. Most women carry a purse so we were penalized for her extra bag. We will not fly with Spirit again. Spirit won $55 but lost two travelers."
Pros: "employees were courteous and exlemplary"
Cons: "not being told when I booked the flight that everything else was going to be extra. underhanded and dirty. will never fly again. why can't you be upfront with people"
Pros: "Spirit is a no- frills airplane. On the plus side, it didn't crash."
Cons: "Outrageous cost of checking a small bag. Very uncomfortable seats. No snacks - not even water."
Cons: "I was very surprised to learn that I would be charged $45 dollars for my carry on, both ways! This hidden cost would have impacted my decision when choosing a flight. In addition, I didn't purchase a seat another $25. I found it interesting that I was unable to print a boarding pass. I called customer service and was told that they can't print a boarding pass for me, but would report the issue to IT. I can't help but wonder if they were holding back my pass, hoping someone would purchase a ticket. There was no entertainment. Passengers in my area were over served, and were loud and using profane language to the point that departing passenger, several rows ahead, made a point to turn around and see who was responsible for the commotion. I will never fly Spirit again."
Pros: "flight attendants were amazing, one was joking with the entire flight, everyone had a good laugh, he made the experience memorable and fun."
Pros: "Smooth flight after it began."
Cons: "The plane was delayed but no information was given to the crowded waiting passengers. Only after the 8:35 departure time had passed did the updated 9:00 pm time get posted without any announcement nor explanation. At 8:55 the time was again changed to 9:30 pm without announcement. When the boarding commenced there was request for orderly boarding by groups. After the plane was boarded, there was a 10 minute delay and then additional passengers began boarding by dribs and drabs. Finally we did take off and the flight was uneventful. I believe you could have made announcements to explain that there was a necessary delay and this would have allayed the passengers anxiety and allowed a more relaxed boarding process. This is the second flight I took in two day on Spirit and both flights were substantially delayed without any public announcement of the delays. This is less professional than most other airlines' behavior."
Pros: "Funny flight attendants."
Cons: "I've never been in a more uncomfortable airplane seat. Additionally, the whole cabin wreaked of marijuana as if someone was using it in some form DURING THE FLIGHT. I never want to fly Spirit again and will never recommend it to anyone."
Cons: "At check-in I got surprising charge of $55 for my CARRY-ON!! Also, most cramped seats I've ever encountered."
Pros: "IT GOT CANCELED AND I WAS STRANDED IN CHICAGO."
Pros: "Very good."
Pros: "I was not given an opportunity to like something"
Cons: "Got to the airport for my birthday trip to find out that my flight route had been discontinued. Nobody ever sent me an email or call to let me know. Kayak application said everything was going according to the plan. Spirit airlines clerk told me there was nothing they could do about it. Ruined my trip and lost tons of money and time because of such negligence. Tried to call kayak customer service and all the numbers dialed were not working. Very disappointed."
Pros: "That I made it alive"
Cons: "Everything! Will never fly this airline ever again and will tell everyone I know what a horrifying experience it was...not worth it!"
Cons: "The website to pre-check bags and pick seats were deceitful. 1st they tell you one price online for a checked bag, then when you get there oh no bag is too heavy, we are not like other airlines that give you up to 50 pounds, so you have to pay an extra $30 ....after I paid online for a checked bag for $42-ONE WAY. So a whopping $72 later for a ONE WAY ride...costs more than my actual plane ticket! Then I asked if I would've left the desk and went on my phone and ordered a heavier bag price would it have been cheaper? oh yes it would have....seriously? and You didn't tell me that why? oh yeah cuz you are shady. 2 out of 5 stars for Spirit! the plane staff were very nice, but the flight wouldn't even give you a glass of water-nope had to pay for a full bottle-$3. I thought I was getting a deal and ended up paying what I would have if I went directily on their website to get full price for a plane that gave you free drinks and snacks and free checked bag. Frontier was soooooo much better!!"
Cons: "Seats couldn't recline. Understand it's a bargain airline with no bell and wistles but cmon."
Cons: "Prices for everything are ridiculous. now ur airfare is also not competitive so why deny basic services and charge extra premium for baggage etc?"
Pros: "Flight on time in all legs of the trip."
Cons: "80 Dollars in luggage fees, no help at the counter, crashing WEB site, and the nickel and dime charges."
Pros: "Wheelchair service for my 86 year old mother; very efficient"
Cons: "High fees for checked bags"
Pros: "It's on time and affordable."
Cons: "Too strict with baggage."
Pros: "The crew was very polite"
Cons: "Did not know that luggage cost so much. Definitely a ripp off"
Cons: "2.5 hour delay. Beginning waken up and told I could not sleep on the try table and not being told in a nice way. I've been flying for 50 years and have always slept on my tray table."
Pros: "Good service, funny and interactive crew."
Cons: "A surprise $10 for printing a boarding pass."
Pros: "No entertainment. Missed flight as I did not hear the gate change. It should have been repeated several times after initial announcement. The women at the new gate excellent were wonderful; I was able to take the next flight out. Two wonderful ladies with Spirit helped me locate my luggage. The Sprint office was closed with no notification if anyone would be returning"
Pros: "The crew"
Cons: "The Flight departs more than 3 hours late"
Pros: "Worst thing ever."
Pros: "Nothing to like about this since my flight was canceled with no advance warning and the only other available flight through Spirit was 36 hours after the original departure time. Staff was unhelpful bordering on rude. Never flying spirit again!"
Pros: "I didn't like anything at all."
Cons: "The worst two hours of my life. Spirit sucks!"
Cons: "Flight was cancelled, they told me to come to the airport to rebook through another airlines. When I did, they said they could only refund my ticket price or get me on a flight for the next day. They're never getting my business again."
Cons: "I recommend that Kayak discontinue their relationship with Spirit Airlines. The staff are incompetent and in general not interested in customer service."
Pros: "The only thing I liked about this flight was that I was going to Florida."
Cons: "Everything about the flight was wrong, they charge you for everything, even water. Pay the price to fly another airline that will Atleast give you a bag of peanuts. Spirit wants to charge for every possible thing they can once you've got your ticket and you're stuck with them. Then change your gate 5 min before take off and make you listen to the staff TRY to be the last comic standing. Never again will I fly with these guys. $75 for a check in bag? Then another $5/10 per person for snacks? The flight was $50 cheaper then anyone else but luckily it wasn't an emergency flight and I had extra money on me."
Cons: "Nothing was complimentary not even water no complimentary snacks"
Cons: "I was sitting till 4 am in Tampa at the Airport. Plan smells terrible"
Airlines flying from Wisconsin to Puerto Vallarta have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Wisconsin to Puerto Vallarta
Masks required on board, masks provided on flights from Wisconsin to Puerto Vallarta
Social distancing seating
Middle seats unavailable to book on flights from Wisconsin to Puerto Vallarta
Testing for antibodies, testing for symptoms for flights from Wisconsin to Puerto Vallarta
Waiving of change fees. Search flexible flights from Wisconsin to Puerto Vallarta