Let us sit in empty bilk head seats
Had 4 flights, all of them got delayed
Very little information was given regarding delays.
Cons: "Getting all my luggage. Allowing my wife and I to sit together"
Pros: "The flight left on time."
Cons: "No food, very few drinks."
Pros: "Boarding was quick and the stewardess took good active care of us"
Cons: "Really by now, we know there is little reason to mask. The constant reminders and the threatening tone is unnecessary and quite annoying."
Cons: "Beverages fir 1st class"
Pros: "Ended up with a row to myself since flight wasn't full and people were able to move to different seats to provide for social distancing."
Pros: "Only masked picking up trash during pandemic - difficult to rate crew"
Cons: "Organized exit vs. usual crowded chaos of passengers in a hurry"
Cons: "Seat choices that were aisle or window for free"
Pros: "This crew was amazing"
Pros: "The same answers apply as did the flight from Richmond to Miami."
Cons: "Same answers apply as the flight from Richmond to Miami."
Pros: "It was standard AA service"
Cons: "After flying in Delta Comfort+, American’s forward economy section is just nothing."
Pros: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Cons: "Baggage claim was terribly slow and we were director the wrong carousel."
Pros: "We got to our destination safely and sooner than expected!"
Cons: "We had a two hour delay causing me running through the London airport to make my flight only to sit in the airplane for an hour because someone decided at the last minute not to travel. In the end, my only two bags didn’t make it. So inconvenient."
Pros: "Crew nice- flight smooth"
Cons: "More leg room"
Pros: "Crew was great. Boarding was easy."
Cons: "Easier option for entertainment."
Pros: "I liked the ability to choose my meal ahead of time."
Cons: "Pre-boarding drinks could have been offered to all business class customers, but again, the flight attendants with American aren’t as customer service oriented as those from Delta."
Pros: "great entertainment"
Pros: "It got us there"
Cons: "Beverage service was cancelled due to turbulence but I’ve been in flights worse and they kept their service Had to wait long for a ramp at a remote terminal then take 2 shuttles to terminal."
Cons: "The flight delayed several times, and the gate was changed. The plane is very old and no service at all (not even water during the 2 hours flight)!"
Pros: "The flight was early to arrive. There was also a rather frightening bit of turbulence, and the pilot explained why it had occurred, which I found very reassuring."
Cons: "The food was definitely below average. It's virtually all carbohydrates.Other airlines provide you with a printed description of the menu options, so it's easier to make a choice. "Chicken or pasta" doesn't give the passengers any idea of what they are actually choosing. This time the chicken dish was served with pearl couscous, so it was basically pasta as well. The salad I was given was brown and wilted, and while the cabin attendants were kind enough to give me two salad that were in better shape (after meal service), I just think that quality control should have prevented a inedible salad from being served in the first place. I am also extremely opposed to American Airlines Transatlantic luggage fees. Since I was moving abroad rather than taking a short trip, I was not pleased about paying 100 USD for a second bag on top of an already expensive flight."
Pros: "Free in-flight entertainment. Like that in-flight entertainment is available on users device, rather than screens in headrests. Staff were courteous and friendly."
Cons: "Flight delayed d/t computer glitches and problems in NC. Once we eventually boarded, we were forced to check our carryon luggage d/t lack of space."
Pros: "Plane had technical issues & we returned to gate; staff kept us informed, which reduces anxieties & American rescheduled US connector flights before we left Manchester"
Cons: "We have to wait inside of the plain 45 min"
Pros: "On time with no delays"
Pros: "On time boarding. However we had about an hour departure delay due to de-ice of the plane due to ice storm which just started but I am not complaining about that. I would rather the plane was completely safe for departure."
Cons: "We have to gate check roller bags due to size of plane. Also, little or no knee room. My knees were pressed into the seat back in front of me."
Cons: "My bags were sent on an earlier flight so they were sitting on a different terminal and I was on a different one. At 9:30 pm in -12 degree Celsius I was waiting for a shuttle to take me to that terminal which was very unnecessary because it’s their responsibility to give me my bag at the right terminal."
Cons: "Food could have been better. Plane was 1/2 full. WiFi was not giving all the movies. Only 6 or 7 to choose from."
Pros: "Smooth flight with great service."
Pros: "It was a fabulous ride, with personal entertainment centers, fast service -"
Cons: "unfortunately just one exit , so took forever to exit the plane but otherwise great."
Pros: "You at least have the one main screen to watch that everyone watches."
Cons: "Unlike most of to other flights, there is virtually no selection to choose from. It is extremely surprising that for a 7 hour trip there is no airborne gogoinflight option to at least watch videos on your own device."
Pros: "I had like they way that It was a 777 aircraft that I flew in the crew was extraordinary."
Cons: "No entertainment options"
Cons: "Horrible long delays."
Pros: "That I was found an alternative flight and was boarded swiftly."
Cons: "That my flight was delayed four hours or more and then cancelled so I had to be transferred to a totally different flight in the early hours of the morning and that my luggage was delayed and travelled on a different flight to mine. The entire experience was very discouraging."
Pros: "Poor attitude. Seemed as though they were doing us a favor serving us. Did not pick up garbage for at least an hour. Absolutely zero personality"
Cons: "I do not like flying American. Still sitting and waiting on my flight to Waco"
Cons: "The aircraft was extremely too hot"
Cons: "plane had mechanical problems - new plane and gate and an hour delay. - first drink should have been free"
Pros: "crew was nice"
Cons: "never was told that a shuttle was needed to get from gate to actual aircraft. I almost missed my flight because of this."
Cons: "Our flight was about 50 minutes late in boarding. American should have announced why it was late and an approximate time"
Pros: "Nothing in particular."
Cons: "The 10:50 PM flight was delayed beyond midnight with no prior indication. The reason given was the flight from Dallas delayed due to weather. This looks childish. Why not pay for inconvenience. Is our time and hardship so invaluable?"
Pros: "Enterteiment was Very good. Plane New."
Cons: "Attendants did not give me coffee. Just yougurt. Nobody offered. But esse offered to Others."
Pros: "we paid $300 for more leg room on the 787...it was great....really comfortable seats."
Cons: "the volume on back seat screen....impossible to get right with the touch screen. GO BACK TO KNOBS PLEASE AS SOME AUTO COMPANIES ARE DOING."
Pros: "Check-in went fairly smoothly."
Cons: "Crew (stewardess' were quite crabby)."
I really appreciate spirit and their simple approach to flying. I usually travel light, so it’s great when I need a quick getaway. The staff is always down to earth (as opposed to other flight attendants who act superior.). Very excited to make this my first choice when flying.
Make the armrests flush with the seat so that when i lie down they don’t gouge my back. There were only 30 people on the flight so there was plenty of room to sleep but the armrests raised were very uncomfortable.
Pros: "Left of time, quick flight."
Cons: "Lack of control of the other passengers. There was a Batchelderette party in the row next to mine. Yelling and screaming and hanging over the back of the seats. The flight attendants tried to kept them quiet, but I felt no major effort was made to keep them in their seats. I was trying to relax and nap the flight away and I could hear them over my headphones. I was charged $90 total to check a bag. Cheap flights but they charge you for everything else."
Pros: "It was cheap."
Cons: "We left an hour late because another connecting flight was late coming in. While I can appreciate them trying to get everyone on board it just continues to make other travelers late. We made our connection just barely but our bags did not."
Cons: "40lbs is the bag limit?!? Absurd. That should definitely be made more obvious before checking in. Paid $40 to precheck and then another $30 because bag was 47lbs. Seats are tiny and beyond uncomfortable. Flight crew dropped a soda and it exploded on myself and the woman next to me. They had an attitude about it and then expected us to still purchase food/drink. A complimentary beverage could have been offered at the very least. Checked luggage came out smelling like vinegar got poured over my bag. Nice $70 treatment. I will NEVER EVER fly Spirit again."
Pros: "The plane was nice and new, the big seat option was even better than I expected and worth it.The crew and the service they provided was top notch even if you had to pay for every little thing."
Cons: "Had to wait on runway for about 30min,not spirits fault."
Cons: "No water for free"
Pros: "The ticketing, boarding and flight were great. There was no difficulty finding the terminal and had no issues with the service provided by Kayak ."
Cons: "One of the flight attendants with Spirit Airlines was sarcastic, sort with people and rude. Even with something as simple as buying a bottle of water was to much for her. She was sarcastic and rolled her eyes when I told her I would just like the bottle of water with no ice. The flight attendant was back talking other people on the plain and when someone in my row complained about her, she came and confronted her in a very unprofessional way. She finally went away when the women told her she would take it up with the airline."
Pros: "Staff was fun and intelligent. Did not shy away from helping flyers."
Cons: "The landing was a bit rough, but that seems to be the case with all spirit flights."
Pros: "Speed of boarding"
Cons: "Cost of carry-on"
Cons: "Hidden fees"
Pros: "My flight being short"
Cons: "Paying $90 for having one piece of carry on. Not having the option to even pay for WiFi as it’s nonexistent on Spirit’s planes."
Pros: "the buzz ball on the flight was the only good thing about the whole experience"
Cons: "completely destroyed all of my luggage by somehow breaking the hot sauce in my bag that was so carefully packaged that a 400 pound man must have been jumping up and down on top of for them to break it the way that they did. also i had to correct a tag on my bag that they put on that would of sent it to a completely different town. not that any of my clothes are salvageable now anyways. but the complete lack of remorse and or apology for such an obvious mistake is appalling. the whole airline should be ashamed of the employees i encountered on this trip."
Pros: "Lead flight attendant was great, friendly, funny"
Cons: "Other flight attendant got angry with people being in the wrong seats. Passengers were childish."
Pros: "Great service, newer plane, and on time. Very satisfied with my travel experience"
Cons: "Delayed for 2 hours"
Cons: "Flight was delayed four or five times, then canceled after we got through security and we were not emailed or notified while we we're eating at the restauran.t I tried to give spirit the chance because the price was low and they made it impossible."
Cons: "Baggage costs. Hotel accommodations when we were stranded overnight."
Pros: "Salads at terminal very good."
Cons: "Flights was efficient"
Pros: "Delay and cancellation of my flights was not fun for me"
Cons: "Delay of flight due to missing crew and cancellations"
Pros: "Cheap flights, seats are injection molded thin plastic seats like for schools but with terrible thin pads, no USB or electrical ports, paying for a drink of water was terrible"
Cons: "My favorite part is that we landed safely, that was cool,"
Pros: "It my favorite ai line, but the staff was great and the trip uneventful."
Pros: "It's delayed to take off and I feel so thirsty and I asked the crow to get me a water to drink and they refused 2 time which make me feel so bad thank you"
Cons: "Couple next to me were trying to join the mile high club and I had the window seat ! Not very comfortable !!!"
Pros: "I was kept informed Vivian email about flight details. Prebiardung, boarding and travel Was pleasurable."
Cons: "Our flight was delayed twice. The uncharged for carry on bags, luggage, seat assignments and beverages is ridiculous. The airlines are nickel and dining. Ustiners to death. The travel industry is declining. Finally, they are the ONLY airline with a 40# luggage weight limit."
Pros: "Fun safety instruction"
Cons: "Attendant didnt know what she was saying rough flight"
Pros: "The low priced ticket."
Cons: "Charging up to $65 for a carry on is outrageous!"
Pros: "pilot made up 20 minutes."
Cons: "tardiness,seat discomfort"
Pros: "Don't travel with spirit if anything but spirit"
Cons: "Nothing to like about this airline"
Pros: "Nothing and never again and will tell at least 50 people. Try it yourself."
Cons: "Can't evern get a drink of water on flight and arrogant attendants."
Pros: "Too basic for my taste especially in light that the competition does better."
Cons: "What is there to like? Felt like cattle cars going to the death camps. Not gracious staff offering comfort or humor. Just doing their bidding. Flight attendants spent most of their time walking the aisle collecting trash."
Cons: "Delay caused me to miss this flight, rented a car to drive last leg of trip, got home at 2:00AM"
Pros: "Departure time."
Cons: "The seats are just too close together for any one 5'10 or taller. Knees touching the back of the seat in front. Makes for an uncomfortable trip."
Cons: "I am always disappointed with the services of Spirit and somewhat ddisappointed that Kayak sells their ticket. Their customer service is horrible. I will never use them again."
Pros: "The crew and airline worked with me."
Cons: "This was a quick turn around trip for me, just taking my son home from his summer visit. My flight in was delayed as was my flight out. When I went to collect my ticket the customer service individual said I HAD to use the kiosk. It wouldn't print my ticket causing me to now be pushing it even closer to take off. She ended up having to call and get permission to allow me to have my ticket to proceed to boarding. If she would have helped me to begin with I don't think the extra time for a phone call would have been necessary. I do however thank the attendants and flight managers there that day for helping to ensure I made my flight back home without fail."
Pros: "On time no delays ,and the price"
Cons: "The seats don't recline everyone seemed to comment how uncomfortable they are I'm 5ft 10 in. 175 lbs pretty average size there should be a better design I don't if reclining has anything to do with it.The whole baggage thing if your overweight either you got to pay threw the nose or start transferring your underwear into your carry on, I don't have a luggage scale at my house and I don't to feel worried everytime I travel."
Cons: "The fact that I have to pay outragous amount for my luggage and extra for every LBs. It sucks and I will not be using this airline again"
Pros: "The flight was good. The crew was nice. Direct flight to Orlando."
Cons: "No entertainment. Seats could be a little more comfortable. Have to pay for drinks or snacks, even water."
Pros: "The crew was nice when they told me I was screwed. I was happy to share my frustration with my thousand-plus Facebook friends and to hear other people's stories of getting screwed by Spirit."
Cons: "Didn't find out flight was cancelled until I was at the airport. They didn't have an available flight to LAX until Saturday - TWO DAYS LATER. Completely bush league. NEVER AGAIN."
Cons: "The whole experience from start to end was terrible. How I needed to join a $9 club just to check in and check my bags to the extremely cheap seats with wads of gum stuck to them. After all the fees and extra charges i should have just flown a reliable airline for the same price. Never ever again would I go with spirit"
Cons: "Flight was canceled and they had to put me in a flight with connections that delayed me more than 10 hours."
Cons: "Very bad customer service. The staff were unable to help due to rediculous policies."
Pros: "Kept us waiting because of mechanical difficulties for 2-1/2 hours and then told us flight was cancelled. No more flights that afternoon."
Cons: "They just automatically transferred everyone to next days's flight, which would have just transferred all the drama to next morning, because obviously there were already seats sold on that flight. But that wouldn't have helped me anyway because I was leaving on a cruise ship the next morning. Couldn't help us find flights with any other airlines. I had to run through the airport looking for another flight. My first and last time I try to fly with Spirit."
Pros: "The in-flight crew was friendly and attentive."
Cons: "The woman who scanned our tickets wasn't welcoming at all. The seats had very little leg room, we're uncomfortable, and didn't recline at all during the 4 and a half hour flight. Not only is the bag fee for a carry-on $55-100 each way, but it's more expensive than checking a bag, meaning that this flight is over $100 more expensive than anticipated. No included beverages or snacks on the flight."
Cons: "Delays, lies, being STUCK in a grounded jet for 3 hours, more lies, once returned to the gate and told flight was cancelled we waited 2 more hours to get our 1 checked bag (which we paid an extra $50 for). TINY SEATS!! All of it!"
Cons: "The website is poor in design and access. Forced to call and talk to a person. It seemed like the website deliberately did not function properly so that the airline could foce the customer to interact with an employee so they could charge additional money for booking fees and seat fees. Absolutely terible"
Pros: "Polite people"
Cons: "Crowded flight"
Pros: "Less expensive no frills. The crew were very courteous and helpful."
Cons: "Having to pay for a carry on or to put all my stuff in a backpack to put under the seat. Seats don't recline at all."
Cons: "No water was given. Not convenient when trying to pay for luggage and printing boarding pass"