Cons: "I think all was very good"
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Cons: "Great flight but old regional jet"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Cons: "Very bad service, airline unrespectfull, discortesy"
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Cons: "Two bags delayed between JFK and MSP."
Cons: "My 'window' seat had no window! Feeling was claustrophobic"
Pros: "First class flight attendant shantee was fantastic. Breakfast was strange menu...but tssted ok."
Cons: "Better menu choice."
Pros: "I was seated in economy comfort. Compared with Delta's Econoomy Comfort, I felt that the KLM seat had more legroom and greater recline."
Cons: "The dinner was awful. No choice of meal. Everyone got a small plastic contained filled with macaroni in tomator sauce. Nothing else. Incredibly bad. Breakfast was better. Sausage and eggs, melon, yoghurt. But who is in the mood to eat at 2 am?"
Cons: "THE FLIGHT WAS 5 HOURS LATE"
Pros: "Great service from boarding to landing"
Pros: "Amazing crew and clean cabin."
Cons: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Cons: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "The flight was very smooth and the landing also was very good. The selection of movie are plenty."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"
Pros: "Almost everything."
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Pros: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Pros: "I liked that we got to my return destination early"
Cons: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Pros: "The flight was calm"
Cons: "What I didn’t like is the inconviece where we had to change flight hour and aircraft and move to another one and we were delay for one all hour plus the 3 hours that we were there before the hour of departure that is really really bad"
Cons: "In between Delta and Aeromexico changed my flight and made me travel more than 24 hours. In addition, I was traveling with a suitcase and nobody was able to pick it up for me. Layover time was 6 hours originally. Service from Aeromexico at JFK is the worst"
Pros: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."
Cons: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"
Pros: "I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much."
Pros: "Delta never used to be my first choice in airlines, but of my recent experience with them has been excellent. The people from the counter to the plane have been professional and courteous. This is why I will fly with them more frequently."
Cons: "Lack of legroom in economy"
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Pros: "Service from the crew."
Cons: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Cons: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."
Cons: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Pros: "The crew from SYD to LAX was absolutely excellent! The food is always plenty and hot, and I really appreciate being given a whole bottle of water. Also, thank you for leaving snacks out for us especially those who sleep through the meal service. Very satisfied with the airline so far!"
Cons: "My flight got cancelled. Terrible customer service. My bags didn't travel with me. My vacation got screwed up."
Pros: "Crew was great & flight was quiet."
Cons: "Didn't get snack. WiFi entertainment wasn't working."
Pros: "Everything was good!"
Cons: "Staff friendliness. Not forever late. Not losing kids stroller"
Cons: "Everything was fine, crew was great, but the wifi entertainment system is a joke. Its nice to allow passengers to connect and watch movies or shows, however, when trying to watch a movie it constantly buffers. More buffering then watching, to the point of just stopping and skipping it all together."
Cons: "I had little leg room"
Pros: "Crew was wonderful."
Cons: "Not much leg room."
Pros: "The greatest part of the trip for me was the smooth landing."
Cons: "I wanted a voucher ride but they only needed a few volunteers."
Pros: "ABSOLUTELY NOTHING!"
Cons: "At 12:40 p.m. we boarded American Airlines flight 1350 in ATL, just to SIT on plane for 1 1/2 hours (half the time with NO AIR). Computer problems. Had to get off plane, then had to wait in 3 lines. Agents were so UNPROFESSIONAL! Kept saying flight would go... DID NOT go until another plane came in at 9:00 PM! We, needless to say missed our connecting flight to SYDNEY and had to wait til next day and fly to SAN FRANCISCO, then to MELBOURNE, then on to Christchurch. We MISSED out on TWO DAYS of our short trip! which included missed reservations!!"
Cons: "Snacks, non usable Wi-Fi"
Pros: "Very efficient attendant who compensated for hot jet"
Cons: "My wife’s air vent was not working so we had to share. This flight was the worst of 3 during our trans-Atlantic travels despite being the shortest. I wish the previous pax had closed the shades to keep the a/c cool."
Cons: "Very long time since I have being on s flight with tv in the aisle , and not on headrest .. this is s international flight ."
Pros: "Boarding was on time, and landing was smooth."
Cons: "No entertainment."
Pros: "Pleasant and helpful staff"
Pros: "Once we finally departed the flight timing was excellent."
Cons: "This was the first flight out. Flight was delayed and there was no gate agent that communicated why the flight was delayed. When we were finally able to board, it was NOT done by group number and thus I had to check my bag."
Pros: "The airplane was modern, clean and comfortable and the flight was on time"
Cons: "Everything was good"
Pros: "On-board staff were professional and kept everything running smoothly and with great communication from the pilot."
Cons: "Claiming baggage at LaGuardia was an hours-long process for everyone on the flight leading to raised tension and lots of tired folks on what was already a late (and delayed flight)."
Cons: "The flight was late"
Pros: "Food was better than expected."
Cons: "Flight was too warm."
Pros: "Wasn't completely full."
Cons: "An extremely rude woman told me there was no space to place my bag in the overhead compartment and forced me to step aside and check my backpack. I didn't have a purse or any other item, just a backpack. I told them I had medication and they told me to just put it in my pockets. So I stashed my medicine in my pockets and had no room for my personal items or valuables. I had a hiking backpack with a water bottle in the side, and since they forced me to check the bag, my water bottle flew out of the pocket while it was being loaded onto the plane. Fortunately they at least tracked me down and brought my stainless steel water bottle to my seat. However, it wouldn't fit in the pocket in front of me and I had no other bag to store it in so I had to hold it and a few other belongings in my lap for the entire flight. I also had some other fragile items in my backpack that may or may not be okay. Also, when I boarded the plane, there was still space...there was no need to be so rude and force me to check a bag being used not only as my suitcase but as my purse as well. I'm so displeased with American, their staff, and their overall disorganization. How ridiculous."
Pros: "Quickness of flight once up in the air"
Cons: "Getting stuck at gate waiting for air traffic control to find/make the flight a new flight plan"
Pros: "Food and entertainment was excellent"
Cons: "One checked bag was delayed in arrival"
Pros: "The flight was good crew members was nice and professional."
Pros: "For the most part the trip was wonderful."
Cons: "I was unhappy because every leg of my journey I was being charged for my baggage. I thought this was unfair. Those working with customer service was not helpful either. They were frustrated and thus frustrated me. In addition my flight was late leaving the airport and the captain nor the stewardesses gave an explanation. This was unacceptable. We were late over hour."
Cons: "Flight attendant called cops on passenger sitting next to me to be escorted off the plane for no reason!"
Pros: "The flight staff had an amazing energy about them especially for 7am. They didn't do anything above or beyond but they extremely pleasant, energetic, and courteous. The pilots also pulled off the one of the smoothest landings ever."
Pros: "Smooth flight."
Cons: "Could have picked something better to show."
Pros: "They flew us back to Charlotte in good time."
Cons: "Prior to take off as the plane backed away from the ramp, we heard a noise for several minutes from under the plane. It sounded like something with the wheels. Kinda unnerving. Just prior to taxiing the plane stopped, the pilot announced a technical difficulty. They had to reboot one system to correct it. We heard more wheel noise. Almost like the doors over the wheels were stuck. Again kinda unnerving. Once airborne everything was smooth."
Pros: "The ladies at the gate stayed over time to help reroute all the passengers."
Cons: "Plane delayed 5.5 hrs. Maintenance. New crew. Vomit on floor. Bathrooms broken. All before we board. Then @ gate for 1hr. Cancelled. 1 hr in line waiting to rebook. No shuttle to hotel. 3 hrs sleep. Front door broken at hotel."
Pros: "Quick flight, great service"
Cons: "Was not accommodated for a missed flight"
Pros: "One of my flight was cancelled I have to repay for a ticket which did not make sense"
Cons: "Why I have to pay for another ticket for my son when did it and then"
Pros: "American Airlines for me is always better than Spirit but not as good as Jet Blue."
Cons: "This trip was different except that I was disalpointed they didn't warn passengers about the whole island power outage until the plane was landing. No doubt this made a more convenient flight for them but I will always value a company that puts its customers first. The scene at the airport was very chaotic with reservations scrambled, bags missing and cars being rented by employees with flashlights."
Pros: "Flights were on time if not early-Excellent"
Cons: "E tickets or even itinerary should have terminals listed on E ticket LGA-got off at Am terminal B to find out I was leaving from C Had to take shuttle to C. Return to NY same issue-had to ask what terminal I was at To notify my driver once I was off the plane."
Pros: "The crew was friendly and helpful. Very pleasant"
Cons: "There was no Chardonnay available."
Cons: "No gluten free snacks"
Pros: "Pilot announced a change in time."
Cons: "Paying for my plane ticket broke college kid..."
Pros: "I have been traveling several times with this airline and think they are good overall."
Cons: "Reclining chair sometime is not working."
Pros: "The boarding process was efficient and the staff was friendly."
Cons: "The plane was antiquated and the seat space and leg room were minimal."
Cons: "Not allowed single single baggage,"
Pros: "Crew was very professional and courteous. Our plane landed early which is a plus"
Cons: "I didn't like the fact some of the seats appeared to be dirty , I sat on a book."
Cons: "My flight was overbooked. I almost didn't make it home."
Pros: "The passengers"
Cons: "A/c was broken"
Pros: "Well.....it was canceled so I had to go to charlotte after to London and at the end at Rome and every one of them had delay's"
Pros: "The flight board on time, the crew was hospitable and seat was comfortable."
Pros: "The entertainment, the crew were very hospitable. The flight was on time"
Pros: "I did not receive credit from Spirit Airlines for the reason of Covid-19"
Pros: "Convenience and easily accessible"
Cons: "Better seats, entertainment, keep travelers updated to a landing time"
Pros: "The crew was ok. There wasn't much to offer by way of amenities, but were accommodating."
Pros: "Crew was OK"
Cons: "No internet, no movies, NO RECLINER chairs, leg room is very small. Not comfortable"
Pros: "On flight crew was great."
Cons: "Airline planning was terrible, as was in-terminal customer service."
Pros: "The modern planes and on time arrival and departure."
Cons: "Unfriendly check-in staff, unpleasant crew members and pokey seats. Having to pay for water on a 3.5 hour flight took cheapness to a new low. My first experience with Spirit Airlines will probably be my last."
Pros: "Nothing, was horrible"
Cons: "Better service"
Pros: "The airline delayed for an hour and checked bags did. Or arrive with flight. Had to wait more than 10 hours for my lost luggage to arrive at airport"
Cons: "Checked in bag got lost and had to wait mor than 10 hours to pick it up from another flight. Flight was delayed for more than an hour"
Pros: "The crew was funny."
Cons: "I wish there was complimentary snacks."
Cons: "Newark airport can never run on time! Flight was late leaving I’ve 2 hours. But ... the crew made up for it with their hospitality. Thank you!"
Cons: "The seats were very uncomfortable and there was very little space."
Cons: "I did leave my freezer Ziploc bag of medication in the front seat pocket of my seat, called spirit and Mccarran airport in Las Vegas and said no one turned in the medication. Told me to call Chicago because that’s where the plane went after leaving Las Vegas, I called Chicago but have not gotten an answer back if it was turned in there. It’s my heart medication and my blood thinner which is very expensive and a couple of costume jewelry necklaces. I wish someone could help me locate this medication, it’s very expensive."
Pros: "Happy that I finally got there"
Cons: "Flight 525 to Fort Lauderdale originally scheduled for Monday, Aug 13. When we were about to leave the house we received an email -delay til 5:25, Moments after 6:10, and finally an hour later flight canceled. After a few calls to Spirit customer service, we were offered to be booked for a flight at 8:25. In the process of the conversation, the line was dropped off, minutes later I called again and the agent said that all tickets sold out and first available Wednesday 08/15 at 6;30 am. I had nothing but to agree. I continue to call customer service and after spending on calls hours and hours, I got lucky and booked at the same 525 Flight 24 hours later. Arrived two hours before departure, and got informed that the flight late one hour, then two and a half hours, then 4 hours..... Finally, we took off at 9; 45. From the moment we arrived at the gate 41 and 45minutes before departure no representative was present at the gate. I'm a person with a disability and was trapped in a wheelchair for hours and no one informed about any updates. Hours without water, food and most important information. Thanks to Kayak and Spirit app I got updates on my phone."
Pros: "ticket price"
Cons: "baggage charges. carryon fees, outregous"
Pros: "The new A321."
Cons: "Delay and zero entertainment."
Cons: "The staff was rude and not sensitive to people’s needs"
Pros: "Spirit is a nickle and dime operation, with very uncomfortable seating"
Cons: "Spirit airlines changed gates at the last minute and 10 people including me missed the flight ... then came thing happened again ... was stranded at the airport for 24 hours and lost my hotel reservation ... worst travel experience ever"
Cons: "Limited space , over priced food and drink"
Pros: "Sheets did not decline could not eat peanuts because a kid on the plane had an allergy"
Cons: "Sheets did not decline could not eat peanuts because a kid on the plane had an allergy"
Cons: "I set the dates for our trip for April 12 to April 15, for some reason when I got the email confirmation the trip was set for January 15 to 18; I had to call Spirit Airlines and ended up paying EXTRA $ 70.00 dollars to get the right dates and another couple friends were doing it at the same time and the same happened to them"
Cons: "Spirit is awful in every way"
Pros: "All was well, on time and smooth boarding. The bare fare is just that...if all you need is a seat on a flight you are set. If you want to check a bag, pick a certain seat or buy water or a snack you have to pay. But the crew was nice and the plane was clean."
Cons: "They weren’t stocked with items on the menu. Crew members were sarcastic about people changing seats despite the amount of vacancy."
Pros: "This all about Spirit airlines they make sure that they will squeeze every dollar out of you before you board your flight"
Cons: "This all about Spirit airlines they make sure that they will squeeze every dollar out of you before you board your flight"
Pros: "crew were nice, appreciate people with kids Able to board first"
Cons: "$ 50 baggage fee is not right for one way ,"
Pros: "Delayed 3 hours. The personal item and carryon sizes are smaller."
Pros: "seats where comfortable and flight was excellent we got to Florida early"
Cons: "no food or drinks and no entertainment no wifi nothing"
Pros: "The seats were already reserved"
Cons: "The plane was 3 hours late and I received a email , and signed up for a text. The seats are super tight and nothing at all included. If you are looking for a super fast trip and with no luggage this is the airline for you. Not a family friendly airline , luck the kids did not go with us,"
Cons: "Customer service handling flyers not getting on board. Unwilling to work with flyers to come to a resolution. Watched as plane pulled back from the terminal before departure time."
Cons: "It's cheap and the worst airline I've ever booked through"
Cons: "They cancelled our flight without notifying us! We missed our family reunion in Orlando Florida"
Cons: "All. Price too high for kind of service"
Cons: "Seemed like a new plane, but the seats were extremely uncomfortable because they had no cushion for your back."
Pros: "It was a nice price for what it got me on trips. Everyone is always super expensive."
Cons: "Almost everything was horrible. Seats are too close for my long legs, and its like I was sitting on stone bricks for hours. Baggage is a scary thing. Lots of places have different spirit sizes. While Orlando gives you a back pack and small suitcase, Newark gives you one bag. If its more the humiliate you and put it all in a trash bag to go home. Fix this please."
Pros: "The flight captain reported the reason for the delay before we took off."
Cons: "My boarding pass had a outdated boarding time. It read 9:10. The emails had us leaving at 11:12. The confusion made me think I was going to miss my flight wading through security. I got to the gate to find out the plane had not even arrived yet."
Pros: "The airplane was new. Clean, friendly flight attendants."
Cons: "What a misleading airline carrier. Want to add a carry on bag? 40 bucks. Want a seat assignment? 15 bucks. Want a beverage? 3 bucks. And...I checked in, went through security, only to be told my gate was on the other side of the airport. Had to go through security again. And of course the flight was delayed over 2 hours. Every time I have used Spirit the on time arrival is horrible."
Cons: "Out of all days, our flight got cancelled on Father's day.. I was supposed to go surprise my father who I haven't seen in 5 years but obviously that didn't happen"
Pros: "The pilot, Frank"
Cons: "Due to extreme delay of our flight, we missed a family event."
Cons: "On a 3 day trip I had a total of 9 hours in delays on 2 flights- and a canceled flight! They do not email or text you at all- not even the usual courtesy email most airlines send letting you know its almost time to fly, or check-in online. They never alert changes to flights. It's like they want you to miss the flight. Second time in 5 years booking with them and last time was just as bad. If you want to make your destinations on time- don't risk booking with Spirit."
Cons: "They charge for everything"
Pros: "Fast service hilarious staff"
Pros: "flight leave on time."
Cons: "leave on time."
Pros: "Nothing at all."
Cons: "$57 for carry-on. $50 for check in bag. $10 to choose a seat or pick a random seat for free. This is ridiculous. I will never ever ever fly with Spirit. Leg space sucks for tall people like myself. Spirit doesn't offer drinks or snacks for free. I know other airlines that do. This trip was last minute and I had no choice to book."
Pros: "No delays both ways was nice"
Cons: "If we wanted a drink or a small snack, we had to pay. I did not know that we had to pay for our carry on bag. I thought our flight cost was a steal until we had to pay for our bags. We had to spend $90 for both ways."