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Pros: "Great crew!!"
Cons: "Boarding was a bit slow!"

Cons: "4 hour delay"

Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."

Pros: "Food was excellent. I had the pasta. Loved watching movies."

Pros: "Flight attendant Bret wen out of his way to help us locate a lost pillow."
Cons: "First flight attendant asking about the pillow she found in the aisle and kicked to the side."

Pros: "On time boarding. Good entertainment options, friendly staff"

Pros: "The crew was amazing and the food was good - the only bummer was that since we were in the second to the last row of the plane we had no choices left for supper."

Pros: "Crew was extremely attentive and friendly. I wish Delta's flights were this good inside of the U.S.8"

Pros: "Good food, prompt service. Kind crew"

Pros: "Open seat next to me. Free movies."
Cons: "Really narrow aisles. Even hard for the crew to get by. I can’t believe they use A330s for international flights."

Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."

Pros: "Great"
Cons: "Great"

Pros: "This was a much bigger plane so my comfort lever was better."

Pros: "Great service. Smooth flight. Funny flight attendants. No issues boarding or deplaning."
Cons: "Food wasn’t great. What’s new?"

Pros: "Service on tme"
Cons: "Small plan"

Pros: "Some of the cabin attendants were friendly and helpful. Others not so much."
Cons: "Even in "world business class" the pods are very small and cramped and there is no room to put a carry on bag even something as small as a headphone box. Also the business class bathroom was very small, very disgustingly dirty when we boarded (someone tried to clean it a bit) and dirty and small throughout the flight. The bathroom does not have ventilation and the toilet basically does not have any liquid for flushing!"

Cons: "Officiant"

Cons: "2 1.5 hour delays for things that Delta messed up"

Pros: "They offered some snacks"
Cons: "I didn’t like the fact that they had no backup pilots for the plane. We waited 12 hours!!!!!! For a flight"

Pros: "The flight crew was so polite and willing to help."
Cons: "The boarding process needs to be looked at. Maybe creating better zone style lanes might work, it's always a hassle and always a pain in the a** trying to navigate my way to the boarding door."

Pros: "The flight was great. The crew was great. The plane was great. I would highly recommend Delta over every other airline for travel within the USA."
Cons: "The airport in Minneapolis is ridiculous. If you get a short lay-over, then hope you did your sprint training. I avoid this airport as much as possible. Had no choice with this flight."

Pros: "Attentiveness, service, and smiles!"
Cons: "Nothing"

Pros: "comfortable seats"
Cons: "delay delay delay"

Pros: "Good selection of movies/shows."
Cons: "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."

Cons: "Turbulence"

Cons: "I felt too cramped in to the plane. Our KLM FLIGHT WAS CANCELLED THE DAY BEFORE THE FLIGHT."

Pros: "Nothing"
Cons: "Never made it on this flight and in the end my luggage was lost."

Pros: "Layout of aircraft"
Cons: "Couldn't find USB port."

Pros: "Everything about it was excellent, which is saying a lot for a guy who travels a lot."
Cons: "I realize that a flight attendant is there ultimately for safety reasons, but one of the three was particularly brusque in her interaction."

Pros: "On Time"

Pros: "On Time"

Pros: "On time"

Pros: "on time"

Cons: "The temperature in the plane from Rhineland to Minneapolis and to San Jose was hot"

Pros: "Very courteous staff. Legeoom not too bad."
Cons: "Delay."

Pros: "The food, comfort and service of Delta One class have continued to excel. Since this was a scheduled late departure and they still offered the full menu, I chose to have only the appetizer portion. This turned out to be a fine soup, salmon salad and multiple extras. This was perfect for an 11:00 PM dinner."

Cons: "It enough leg room and I am not tall. I'm 5'5""

Pros: "On time"
Cons: "No entertainment Small overhead bind"

Pros: "We were bumped to 1st class, presumably because of our Delta gold skymiles card. It was great! The duration of the +3 hour flight was heavenly!"

Pros: "We were traveling with a group of 8, only 3 of us had assigned seats when were arrived and the others were on standby. We asked the attendant at the gate desk if there was any chance that the rest of us on standby could be seated together... HE UPGRADED OUR WHOLE GROUP TO COMFORT and allowed us to all sit with each other. Greatest flight experience I've had and such great staff with Delta. Will fly Delta going forward whenever I have a a chance (flew Southwest the rest of our trip - service, cleanliness, friendliness didn't compare)."

Pros: "*departed and arrived on time. *the only male flight attendant was full of smiles and friendly to everyone."
Cons: "The Two female flight attendants standing just behind business class giving the safety demo need to be more professional and take it seriously. They were chatting back n forth, rolling eyes, and didn't fully show how to use the life jacket or oxygen mask."

Cons: "Not a lot of leg room"

Pros: "A good crew working to do their best"
Cons: "What else? Just too little space..."

Pros: "wifi on flights"
Cons: "the exit door is not sealed properly so it was freezing ! so mush so that a nice layer of ice was created along side the door with me next to it. tons of fun. its super long and their is no food or video screens. bring yourown"

Pros: "Delta used to be such a good quality airline, but lately, the fact that you have to pay for all checked luggage, small overhead compartments, and the over-selling of seats makes it feel cheap and less stable. I think the boarding process should start with people in the back of the airplane and fill the plane back to front. Boarding would be more efficient."

Cons: "I have MS so I always select an aisle seat because I can't sit still and if I try I end up with a lot of pain. They want us by our seats during the flight. I selected our seating at the time of purchase, checked 24 hours in advance & checked at the front desk before going to our terminal and we still had the seats I selected at all those points. I heard names being called while we waited for our plane, but ours was never called. It wasn't till we boarded that bells started going off & our seating was changed. I spent 8 1/2 hours in pain!"

Pros: "PLEASE READ MY COMPLAINT AN ADDRESS IT. OTHER THAN THAT COMPLAINT THIS TRIP WAS GOOD CONSIDERING IT WAS MY FIRST TIME FLYING IN 32 YEARS. THANK YOU THE EXPERIENCE WAS GOOD ACCEPT FOR LACK OF COMMUNICATION FROM TERMINAL TO TERMINAL TRANSPORTATION. I HAD A WONDERFUL TIME FLYING DELTA AND WOULD DO IT AGAIN IF THE OCCASION ARRIVES AGAIN."
Cons: "CONNECTING FLIGHT DROPPED OFF 4 TERMINALS AWAY WITH NO OFFER TO SEE IF I NEEDED TRANSPORTATION FROM ONE TERMINAL TO ANOTHER. IT SHOULD BE OFFERED TO ANYONE WITH CARRY ON LUGGAGE WHO HAS TO CHANGE TERMINALS. WHEN I EXPRESSED MY COMPLAINT TO THE LADY AT THE GATE SHE WAS RUDE ABOUT IN ABRUPT. SHE SAID FILE THE COMPLAINT ONLINE IT IS NOT MY PROBLEM WE CAN HELP UNLESS YOU ASK. WELL WITH NO SIGNS TO SAY DO YOU NEED HELP GETTING TO THE NEXT TERMINAL OR AN ANNOUNCEMENT ON THE PLANE AS YOU LAND I DIDN'T KNOW AS THIS WAS MY FIRST TIME FLYING IN 32 YEARS."

Pros: "EVERYONE WAS FRIENDLY"
Cons: "NOTHING ON THIS PART TRIP WAS FINE"

Pros: "Horrible the seating was to close also person seating next to me had a cold I was pissed!!! That was a horrible 2 plus hour flight"
Cons: "The same and I am still PISSED!!!"

Pros: "Over crowded. Scaled down the aisle to add extra seats. I weigh 100lbs. and am 5'2". My knees were crammed into seat in front of me. No beverage or food service and no discount for that."
Cons: "More worried about carry on luggage than customer experience."

Pros: "On time. Crew was very good"

Pros: "The flight got delayed and than it was also late"
Cons: "Be on time"

Pros: "Nothing, delay and than the plane was late"
Cons: "Be on time and don’t be late, time is money"

Cons: "2 hour delay due to mechanical issues on plane requiring reboarding to new plane. Damaged our luggage as well"

Pros: "Flight attendants"
Cons: "Comfort"

Cons: "I missed the flight because they did not allow online check in. The check in closed 45 min before the flight and I got to the airport 35 min before the flight because my first flight at LGA was cancelled and I had to spend $250 to uber yo EWR. They charged me $200 and only refunded me vouchers"

Cons: "We were unable to check in with SunCountry .. very frustrating!"

Pros: "The upgraded seats were worth it."
Cons: "Everything else. Had me listen as wrong gender. Had to pay extra to fix it. Couldn’t get checked in early. Spent 30 minutes with the agent to get a ticket, went to gate and was told I need to show a receipt because they don’t have record of me paying for the seat. Will not fly sun country again"

Pros: "I love the professionalism of the crew, our flight was seated on time, and our flight came into Vegas earlier than expected!!!"

Pros: "Easy check-in"
Cons: "None of the luggage for our flight was boarded onto the plane, despite a 30 min delay due to loading/unloading. We then did not receive our luggage until about 18 hours after landing and have still not received a baggage refund, voucher, or any compensation for the inconvenience of all of the passengers."

Pros: "Beginning of the fight was smooth but when we were descending the pilot did a little noise dive which was a clear blue sky and wasn’t necessary for the noise dive. And while descending he makes sharp turns left and right a few times, didn’t seem like he knew where he was going. I been on rough descents before but this pilot is not qualified."

Pros: "Customer service was great."
Cons: "N/A"

Pros: "Flight attendants were very nice. Seats were pretty comfortable"
Cons: "When we booked the flights, we were not allowed to choose our seats and did not see any notice about charging for carry on bags. When we checked in, we had to pay extra for carry on or checked bags and had to pay for seat assignments. No complimentary snacks either. Disappointing."

Pros: "Flight was on time-actually left a bit early."
Cons: "No free on board movies. Turning all the lights on at descent when I was sleeping."

Pros: "Crew was nice, boarding and flight went smooth."
Cons: "This plane was rather crammed with minimal leg room. I am 5’10” and couldn’t sit with my legs straight! This isn’t usually a problem for me on other planes, so it was uncomfortable for a 3+ hour flight. Other than that, no complaints on this airline."

Pros: "Direct flight. Being on time."
Cons: "No food or entertainment. Not much leg room. Baggage policy"

Cons: "No WiFi"

Pros: "I did not fly to Las Vegas... the ticket went unused."

Pros: "Flight and ticket staff very friendly and accommodating"
Cons: "Everything was perfect"

Cons: "We ran into a combination of traffic, parking, and other issues that drove us to arrive at our check-in at 7pm for a 7:40pm flight. We were not able to check-in given the 45 min rule. NO WHERE in our email did it say there was this rule nor were we prompted or told to check-in prior to our flight online. There's no suncountry app for check-in that we could find (only a visa one). We booked through priceline.The flight hadn't even started boarding and we were not allowed to check-in. We were re-booked on a flight that left two hours later, but that flight was delayed 3 hours. The whole thing essentially took one full night of paid hotel and fun in Vegas away costing us over $200 just in hotel plus we spent an extra 5 hours in an airport that didn't have a bar open past 9pm."

Pros: "I generally like sun country so I hope the feedback gets heard because you are usually my favorite airline. Notification early about flight delays we good."
Cons: "Flight 103 was supposed to be at 1:30. Delayed at 10 or 11 am to 3:08. A little in the day to have a major delay putting us into Vegas right at rush hour with higher taxi pricing and headache. Once we were at the airport the delays continued. We didn't finish boarding the plane until after 330. And then had to sit on the tarmac while they tried to squeeze us in. Then landing you could tell we were circling airport while they tried to find a spot for us to land, either that or it was a bad route because it involved a lot of sharp turns. We landed almost two hours late, which for a 48 hour Vegas trip is harsh. All we got in return was an apology. Usually other airlines will at least give you the full can of pop or something minor to off set the bigger inconvience."

Pros: "The crew was awesome, friendly and helpful."

Pros: "Friendly gate staff Friendly flight attendants Seats bigger than Spirit Airline's Just $15 for an upgraded 6th row window seat Accepted my carry-on bag free, without measuring the the wheels as part of it's measurement. Note: Spirit always accepted this same carry-on for many flights over the years, but didn't on this same trip to my location. ( This Sun Country trip was on the return flight. )"
Cons: "Really nothing"

Pros: "Generous with size of carry on. Staff pleasant"
Cons: "Would like a small snack included"

Cons: "Seats are too small"

Pros: "All the flight attendants were very friendly."
Cons: "No complaints."

Pros: "Flight there&home had a very nice young man/lady get me set up with ticket and boarding pass"
Cons: "Getting searched like a criminal on the way there. Young lady gave me the fast lane home. They treated me like a human being"

Cons: "Boarding was awful - they were all over the place! Board from the back - then the front! Lots of chaos!! awful experience! And seriously - no peanuts or snacks for free? Ugh!"

Pros: "I went from Minneapolis to Vegas in 3 hours which is way better than a 24 hour drive."
Cons: "No snacks."

Pros: "Minor issue with a seat stuck in the reclined position to start, but we arrived with an otherwise adequate and routine flying experience"

Cons: "I was not able to use tsa precheck as a passenger on sun country. The ticketing agent could not get the tsa precheck to print on boarding pass. I've never had this issue with any other airline."

Pros: "Good service!!!"
Cons: "Pop is complimentary but still charge $8 for a shooter of liqueur!!!! Just a little steep in price"

Pros: "Sun County is consistently on time, the planes are spotless, and the crew helpful and kind."

Pros: "Direct flight"
Cons: "seating is a little cramped."

Pros: "Flight attendants were pleasant. Flights were on time with no delays."

Cons: "Seats to darn hard."

Pros: "The crew was great--very pleasant and attentive. Flight was smooth with an easy landing."
Cons: "At the Sun Country desk in Minneapolis they told me they couldn't check my bag all the way through to San Francisco because they didn't have an arrangement with Virgin America. I learned in Las Vegas after claiming injury checking my bag that they do have an arrangement, and that agent just didn't know about it. Kayak should never have allowed me to book a ticket where I had to re-check my bag and go through security again without a big warning, so I'm unhappy about that. Additionally, it seems like Sun Country needs to get his ducks in order regarding baggage agreements. The change in Las Vegas was stressful and involved switching terminals as well – not ideal."

Cons: "No service everything close flight suppose to leave at 8 18 its 8 20 no one is here. So what do you want me to say"

Pros: "Nice flight attendants."
Cons: "The flight was about an hour late taking off and boarding was interrupted part way through the process so there were some people sitting in the plane for all this time and some people sitting inside the airport boarding area for all this time. No explanation whatsoever was given about what was going on. The aisles on the plane were so narrow that I could just barely roll my carry-on bag down it. The head of the guy sitting in front of me was almost in my lap. I couldn't even lower my tray table all the way down to a flat position to set my beverage upon because his seat was so close to mine. When the flight was almost to its destination, we had to circle the airport for awhile because Obama was landing at this time too. We were never told of this possibility until it actually happened. Why not ? We arrived about an hour and a half later than our scheduled time. With all these inconveniences to us, absolutely nothing complimentary was given to us passengers to make up for their incompetence and how our travel plans may have been disrupted. This was a bad experience and my last with Sun Country."

Pros: "I got there"
Cons: "Waiting for 2 hours for them to fix a part. And being Late"

Pros: "Good price on tickets"
Cons: "Wish I could have picked my seats after I made my reservations I had to go to sun countries website and figure out how to pick my seats"

Pros: "Full flight, checked my carry on for free, both ways. The MSP ticketing agent was very friendly and got me a great seat."

Pros: "I liked my seat mates. I did not have any food or entertainment."
Cons: "My flight was delayed 20 minutes ."

Pros: "Smooth boarding and deboarding"
Cons: "Attendants were not friendly"

Pros: "No complaints. Smooth flight, no delays."

Pros: "great staff and excellent airline. well run"
Cons: "entertainment option on board is a joke"

Pros: "I enjoyed the on time flights."
Cons: "The crowding of planes and the small seats in coach. I switched to first class."

Pros: "Crew"
Cons: "My luggage was lost"

Pros: "Everyone was so pleasant"
Cons: "Check in Everyone was so pleasant"

Pros: "Crew was excellent especially the first class attendant very attentive and always checking on you"
Cons: "The food needs to be back to normal for first class and also baggage is very slow almost over 30 min wait"

Pros: "Comfortable seats"
Cons: "It was all good"

Pros: "Good flight"
Cons: "Delays"

Pros: "The entertainment on the flight"
Cons: "Flight was delayed"

Pros: "Seats quite comfortable. Crew ok."
Cons: "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."

Pros: "friendly staff and good entertainment options"
Cons: "Uncomfortable seats"

Cons: "Above"

Pros: "Extra blanket and pillow. Empty seat to sleep in. Fairly clean interior for the most part."

Pros: "All good! Nice staff. Easy travel."

Pros: "The crew was very efficient and friendly while handling everyone. Flight was smooth, food was good. I went to the wrong terminal and did not know that the advertised finair flight was actually American Airlines, the AA ticket counter attendant went all out to make sure I made it to the gate. All this with less than an hour before departure."
Cons: "I went to the wrong terminal, the email ticket had finair in large print and in smaller print indicated American. Luckily I was able to literally run and make my flight. Would be better to more clearly indicate actual airline."

Cons: "Small seats, no wifi, no chargers, terrible entertainment."

Pros: "Once we got on the plane, everything was pretty standard"
Cons: "Flight was delayed 5 hours."

Cons: "Could not read paper when passenger in front reclined seat. No space between rows."

Cons: "My flight was actually processed under American Airlines. Oddly, the confirmation email stated it was Finnair."

Pros: "On time"
Cons: "Cramped seats. Entertainment system outdated"

Cons: "Plane was too old, flight attendants were rude"

Pros: "The departure time. This left enough time to get to the airport and go through security without rushing!"
Cons: "Sitting in the middle Paying for luggage ( I wish Southwest flew out of ORD)"

Cons: "Due to two flight delays, I traveled an additional 24 hours, on top of my 20 hour original flight. Albuquerque Airline staff were rude, dismissive, incompetent, and each individual I spoke with gave me wildly differing information. The two delays (leading to approximately 48 hours of travel) would have been stressful enough, but the callous, ignorant and unprofessional attitudes of American Airlines staff (and staff in general at Chicago O'Hare Airport) really disappointed me. This was even more striking compared with the professional service I received from British Airways (from whom I purchased the tickets). I was ashamed that my country could lag so far behind in terms of basic customer service and problem solving."

Pros: "The flight was a great experience opposed to other airlines (frontier).I would definitely choose american airlines next time i fly."

Cons: "Requested for wheelchair assistance but none provided?!!"

Pros: "Timing and transit time was excellent"

Pros: "Everything."
Cons: "Nothing."

Cons: "Food was horribe and no dedicated tv per seat"

Pros: "Direct flight"
Cons: "Delayed 2 hours, gate changed, no free food"

Pros: "Absolutely nothing"
Cons: "This airline was extremely disrespectful and treated us like animals after cancelling our flight ..."

Pros: "Nothing I like"
Cons: "Family trip ruined because of the delay departure. And the airline is not able to do anything to make this situation better. The wait line is over an hour. Most ppl miss their flights. The crew member at the desk is very rude and doesn't have patience to explain my questions. Unsatisfied experience ever!"

Pros: "Not much."
Cons: "Cramped seats; no on-flight entertainment. Boarding was unorganized. Overhead bins packed to overflowing."

Cons: "We were delayed for 6 hours due to a maintenance issue. Horrible customer service"

Pros: "On time flights."
Cons: "Middle seat."

Cons: "Always a problem with these guys"

Pros: "Couldn't of been more impressed especially after being hung out by Southwest!!!"

Cons: "We have flown to Europe recently on SAS and that airline was so much more comfortable than airberlin. Things we missed: personal TVs on the seats, good leg room (airberlin was quite cramped), and small attentions like a disposable towelette. I got no sleep on airberlin."

Pros: "Staff was very friendly and helpful"
Cons: "Experienced 4 hour delay with mechanical and weather problems. But glad they put safety first"

Pros: "They put safety first"
Cons: "Frustrating 4 hour delay"

Pros: "With this one I didn't get to pick my seat there was an over weight person searing next to my husband and he could not put down his armrest because she was on his seat they should make them buy 2 seats or buy first class. So that they other person doesn't have to suffer"
Cons: "Make them buy 2 seats or buy a 1st class seat!"

Pros: "Clean Fresh New"
Cons: "Hot"

Cons: "I am very disappointed in my flight. I am 6'7 and paid for an exit row seat. When I got to the airport they gave me a different seat with no leg room. They told me they changed planes and there was nothing they could do to help me. I tried again at the gate and again nothing. Will never fly again."

Pros: "Room on flight in coach was sufficient and im 6 ft 2"

Pros: "Pilot and crew were excellent.."
Cons: "I haven't flown American in three years and I see why I stopped. Very sad and extremely disappointed.. It took an 1 hr+ after landing to retrieve our luggage..in all my years of flying,i've never experienced that."

Pros: "The entertainment was pretty good . There was a good variety of movies and music"
Cons: "the cabin was extremely small, absolutely no leg dpace unless you were in first class, specially if you are a taller person."

Pros: "Overall pleasant experience."
Cons: "I was not aware that the FinnAir flight was being handled by American. I missed it when reading my itinerary and had a brief panic when I showed up to the international terminal and my flight was not even listed on the board. Perhaps it could be written a little larger? Thanks."

Pros: "Good value"
Cons: "Poor food quality"

Cons: "That small space!! This is a long flight and you have no room to move around at all!!!!!"

Pros: "Appreciated that the cre didn't wake me to give me my landing card. They did make sure I got one though."

Cons: "I didn't get vegetarian food that I ordered over the phone and I did made sure that it said vegetarian Jain meal on the ticket that I printed. Very disappointed because no point ordering then. I paid $1234 for the trip. And I am traveling because of funeral."

Cons: "Seats too tight. No room"

Pros: "Food, entertainment and free checked bag. Can ask for more!"

Pros: "In flight service."
Cons: "The first check in kiosk associate was turning us away because we reached 30 minutes prior to scheduled departure. However, by then they knew that they were going to be at least 1 hour 30 minute late. Then when kayak emailed us about the delay, the check in people let us in. Ultimately the flight was three hours late."

Pros: "Food, blanket & pillow,"
Cons: "Most of the video screens did not work. Long flight with no entertainment!"

Pros: "entertainment and power outlet"

Pros: "Nothing"
Cons: "Flight leaving Milwaukee was delayed due to technical problems. Got on the plane an hour late, sat on the plane for over an hour, had to get off the plane and wait in the terminal for 2 hours therefore missed my connecting flight and have not arrived at my final destination. There was nothing offered for the trouble or inconenience (snacks, drinks, etc.). I had to miss an important meeting and never want to fly Frontier again."

Pros: "I really have no complaints. They were on time and the plane was clean."
Cons: "Better cancelation policy"

Pros: "I like the on-time flight and professional pilot and crew."
Cons: "I didn't like that the airplanes did not have reclining seats in coach section. I also was surprised to get luggage charges in both directions."

Pros: "The crew was great and the flight was smooth"
Cons: "The seating was a bit tight"

Pros: "The price."
Cons: "The seats are the most uncomfortable I've ever sat in! and You can't lay them back either!"

Cons: "You have to pay to reserve a seat."

Pros: "Good Service in a general."
Cons: "As a continuous improvement: Cleanliness into the plane need to be improve :(. Trash under the seat and aisles was observed."

Pros: "none stop to vegas & back"

Cons: "Couldn't get a glass of water to save my life."

Pros: "Its my first time i us ur airline but its really tireble even thay didnt ask any passinger even for water.and we are 2 adult me and my husband include 1 bag thay charge us $35"

Pros: "Flight attendant Mary did her best to make up for the flights short comings. She was pleasant, cheerful and understood she didn't have much to work with."
Cons: "The agents at the ticket counter as well as those boarding the flight wee very unprofessional. They should be working cleaning bathrooms instead of interacting with the public. There was a manager present who acted more like a monitor than a manager. eventhough I have a return ticket, I will not use it and prefer to purchase a ticket on another airline. You can keep the money. I wouldn't subject a mango dog to your airline and service."

Pros: "size of seat. on time arrv. and departures. We've flown Frpontier before from Pu. COS. and den, and were always satisfied."
Cons: "no beverage offered on return flight. Seating for my husband John b .Martinez was not next to me!. Beverage was not complimentary except for water. Don't know if we got senior discount, It is hard for a senior citizen without a computer to book with you. All rates are not up front. Total airfare etc. what you offer or don't offer."

Pros: "Great price!"
Cons: "Certainly no-frills...but I get it."

Pros: "good"
Cons: "flight was delayed over an hour."

Pros: "Fast flight and friendly people"
Cons: "No tv on the head rest. I like watching the flight and path"

Pros: "The staff was friendly. We didn't crash."
Cons: "The plane was falling apart. No entertainment. No comfort. The reading light was broken."

Pros: "Great deal for short notice."

Pros: "Quick and easy boarding"
Cons: "had to pay for both baggage check...and carry on.....little to much!!!!!.....but overall it was a good experience ...."

Pros: "The extra charges for carry on luggage and selection a seat and charging for a soft drink on the plane is a bit excessive. Reinhold"

Cons: "Seats were tiny and so uncomfortable. Baggage costs are outrageous."

Pros: "Great new plane. Comfortable seats"

Pros: "The crew."
Cons: "The fact that you are charged for a drink is a bit much. Surely the price of the round trip ticket should cover a small cup of soda or coffee. And charging for a checked bag is crazy. I mean you have room allotted on these planes for baggage, & yet you charge a minimum of $30 to take a very small bag."

Cons: "Both flights delayed, return 31/2hrs....10 $voucher that we couldn't use on the plane and expired 20 min. After we got off. I will try to avoid Frontier in the future Stop nickel and dining customers at every option!"

Pros: "Nothing"
Cons: "Flight cancelled 10 minutes before boarding on last flight of the day. Next available flight was four days later! I had to take a refund and buy a ticket for the next day on another airline. From now on I'll just buy my ticket on another airline to start with and save the trouble or wasting my time with this airline."

Pros: "That I got to my destination safely"
Cons: "The seats, the service"

Pros: "The plane was new. That's probably the only thing that went right that night."
Cons: "Flight was delayed 6 hours. We had to sit on the plane for 2 hours."

Pros: "My flight was delayed, but when it got there the staff was quick to get us in the air. Everyone was very nice."
Cons: "Paying to carry on a bag and for snacks."

Pros: "The price & kind crew."
Cons: "The seats have no padding & you have to pay for everything."

Pros: "Nothing"
Cons: "Flights are always delayed or out right cancelled"

Pros: "The desk staff were nice even when people were yelling at him."
Cons: "I didn't like that my flight was delayed 6 hours"

Pros: "Nothing"
Cons: "Seating was like sitting on a brick for hours. No free drinks,and the cost of one was ridiculous. The saying applies to this airline you get what you pay for. However with the extra hidden charges ie: paying for a regular seat rather than a hard uncomfortable seat. Paying for drinks,paying for carry on luggage . I could have chose another airline and have been completely satisfied. Update the planes."

Cons: "We were at the Houston airport almost 3 hours before flight time, but no one was at the ticket counter. 45 minutes later the ticket agent arrived then told (not asked) us to move aside so they could check in passengers on an earlier flight. I completely understand the earlier flight thing, but common courtesy goes a long way! The gate agent was quite curt in his attempts to board people by boarding groups. The flight crew was tired, bored and just doing a job. Frontier will not be at the top of the list for future flights."

Cons: "0 leg room, pay for food, 0 entertainment. Solid performance again from frontier."

Pros: "Front ones were nice."
Cons: "These 2 ladies need another job. Customer Service is NOT in their vocab"

Pros: "Same as above. Same as above"

Cons: "Fool me once, Shame on you. Fool me twice? There won't be a second flight on Frontier"

Pros: "Everything from start to finish was great. Professional crew, on-time, painless boarding. I'm a fan!"

Cons: "Cheap! Need to pay for carry on??!! Will never use them again"

Cons: "Having to pay for 2 carry on , made the reasonable fare not so reasonable. Paying for your seat is unacceptable."

Cons: "You get what you pay for. I will pay for better service next time. I'm not a tall person I and I felt cramped in the seats. There was no in flight movie. It was a 4 hour flight. With all the add ons my ticket ended up being the same price as the other airlines. I will never fly frontier again."

Pros: "The pilot did a great job of landing in very windy conditions."
Cons: "I've been flying for many years, and I miss the hospitality of the free snack and drink."

Pros: "It was very punctual"

Cons: "Well atleast coffee supost to be free on the bord"

Pros: "It's a barebones airline. Charges for carry on and food, drinks and alcohol. Seats are narrow and very little leg room unless you buy upgrade. Tray table is the size of iPhone6 Plus or a Galaxy Tab. Staff is friendly and cooperative. No complains there. Essentially you get what you pay."
Cons: "Check above."

Cons: "No complimentary drinks...charges for EVERYTHING!!"

Cons: "left hour late not weather related just poor planning once arriving were told to leave the terminal we arrived at to retrieve luggage which was wrong so after midnight had to wait about 20 minutes to return to original terminal to retrieve luggage so terrible experience with frontier!!!"

Pros: "Cheap"
Cons: "Uncomfortable seats. No radio, movies, nothing. No Snack, water, coffee, nothing, unless you pay even more. Absolute piracy prices on luggage!"

Pros: "Non stop"
Cons: "Seats too small and I am not big Seats too hard not padded enough"

Pros: "The crew was courteous."
Cons: "The flight was the most unfortunate flight I was ever on. You felt like a sardine and could not even recline our seat at all. I would never recommend this airline and would not choose to fly with this airline again unless I was desperate. Also I felt that paying for a carrying was unfair especially not being made aware of this a booking as well as being charged $1.99 for a cup of hot tea that wasn't even like warm."

Pros: "I liked how efficient the entire staff and flight crew was."
Cons: "I world have liked to know that all food and beverage were available for purchase only."

Pros: "Nothing"
Cons: "Flight processed never went through!!!! So I had to buy another flight!!!"

Pros: "Very helpful nice staff"
Cons: "Baggage fees too high"

Pros: "Easy flight"

Pros: "Nothing to say here"
Cons: "Flight was postponed 3 hours and lucky for Delta Airlines I was able to get a seat on their flight and not ruin the plans made around the original schedule! I understand when there are weather issues but Spirit was the only “delayed” airline which tells me that there was poor planning on their part for something. No reasons were given by the ticket counter either."

Pros: "The flight was on time"
Cons: "The service was horrible, the airline couldn't even offer a complimentary drink, the seats were uncomfortable. The staff was rude."

Pros: "Nothing"
Cons: "Everything"

Pros: "The flight attendants and gate attendants were funny, honest and helpful."
Cons: "Spirit had many cancelled flights while I was in Las Vegas. Mine was one. They said it was weather related and therefore couldn't accommodate hotels. Well, every other airline was able to get out. I think there was a staffing issue and management didn't want to actually provide decent service to their customers. I was stuck I. The airport over night with a 3 month old. It was awful. Then my next flight, a sink broke and was spewing water all down the aisle so we had to delay the flight and we're deplaned. Not impressed and won't fly with them again. After all said and done, I don't think it saved me any money."

Cons: "Didnt get to fly it"

Pros: "Lead flight attendant was great, friendly, funny"
Cons: "Other flight attendant got angry with people being in the wrong seats. Passengers were childish."

Pros: "Nothing"
Cons: "Everything"

Pros: "Price"
Cons: "Flight was delayed 6 hours and eventually canceled leaving everyone stranded in the airport until supposedly 6pm the next day. Every year I visit family in Minnesota and my flight back home has NEVER been on time. Got a refund and bought a ticket home on another airline."

Pros: "Cheap"
Cons: "No extra boarding line if you miss the zone 1 or 2 call. Cancel due to "crew availability" or if not full flight. Row 2 Big Seats don't recline."

Pros: "Nothing. Everything about spirit is trash!"
Cons: "Literally everything."

Cons: "We were told about the delay 5 mins before boarding."

Pros: "Nothing at all."
Cons: "They made me pay for my bag 65 dollars that's ridiculous."

Pros: "It wasn't on Spirit. Spirit cancel my flight."

Pros: "Delay and cancellation of my flights was not fun for me"
Cons: "Delay of flight due to missing crew and cancellations"

Cons: "Late flight by 2 hours!"

Pros: "Legroom pretty good. Price of fare."
Cons: "Nothing at all free, peanuts, water"

Pros: "I love I made it back in one peace"
Cons: "The people were very rude!!! Not friendly at all the flight was very uncomfortable. Also my friend couldn't make it for medical reasons. And they wouldn't let me add or cancel there very money hungry. I wouldn't book ever again"

Pros: "Spirit is the worst airline. Truly the Greyhound bus of the skies. Flight was delayed 3 hours; uncomfortable, cramped seats; nickel and dime you beyond your base price. Never our first choice in travel."

Pros: "Easy to board"
Cons: "Didn't know they would charge me $50 for my bag and for food, brought my oen water, Seats are close together."

Cons: "load people using foul language , lots of kids had to hear it , My seat was wore out , like sitting on a park bench , Spirit will be my new last choice."

Cons: "Bad experience with the bag carrier"

Pros: "The staff saved this experience. Kind Spirit employees from the terminal to the airplane."
Cons: "The flight was 4 hours late with no explanation as to why. We were told the flight had been pushed back 3 hours 15 minutes before it was scheduled to start boarding. It was then another hour later than we were told it would be. I left Minneapolis after 1am and got into vegas at nearly 3am. You pay less with Spirit for a reason."

Cons: "Not one person that I encountered with Spirit was friendly. I also paid to check my bag which never made it to my destination until a day later. Just an overall horribly experience."

Pros: "I had heard for years that I would have a bad experience on Spirit, but I had to see for myself. All of the rumors were true. It is a nickel & dime operation that is inconvenient, uncomfortable, and unpredictable. I will probably never fly Spirit again."
Cons: "Nearly every single step of the process had another added charge. I was surprised the lavatory didn't have a credit card swipe on the door. After paying the ticket price, the seat, and the bags, I could have saved money by booking another carrier with comfortable seats and basic drink/snack service included in the price."

Pros: "Nothing"
Cons: "Flight was cancelled without much explanation except "weather", then passengers were only offered a refund or a flight out 2 days later. Terrible customer service and experience. I never took my trip. Will never fly Spirit again."

Pros: "We didn't crash"

Pros: "The fader lights were cool."
Cons: "We couldn't hear the announcer in the terminal. It's cost too much to check bags. It's ridiculous to pay for simple snacks and drinks. The landing was rough. Several rowdy passengers that the crew would not do anything about. There was gum in the booklets in the seat in front of me. When we landed we sat for 25 minutes. The seats are very comfortable."

Pros: "I disliked everything except how helpful the staff was when I almost puked because of the extreme discomfort of the seats."
Cons: "Being in that seat for 3.5 hours was the worst thing I have ever experienced on an airplane. I think I pinched the Vagus nerve in my abdomen and almost passed out on the airplane. I somehow was able to tell my wife that I needed help, she asked for water, they told me it would be $3 and I told them that I needed to go to the bathroom fast because I was very ill. Made it to the flight attendant's seat by the bathroom and sat there for a minute, then was able to open the bathroom door. Sat on the floor of the bathroom for about 5 minutes and was 100% better. Didn't even need to vomit because my circulation seemed to normalize after getting out of that horrible seat. Imagine - sitting on the floor in the tiny bathroom was more comfortable and actually cured me. They get one star out of 10 from my because they gave me free water. Otherwise it would be zero."

Pros: "We didn't crash"
Cons: "My neck hurts"

Cons: "Seating is very tight! Horrible, in fact! If you are a short, petite person then okay but even at 5'9", the seating is very uncomfortable. The hidden fees made their cheap flights a joke. I spent just as much, if not more than I would have booking with another airline. The peronnel are so so, and NEVER AGAIN will I fly Spirit."

Pros: "I liked the food and beverage options."
Cons: "The airline lacked any form or entertainment like a movie."

Cons: "Not buying food or beverage cuz too expensive!"

Cons: "No leg room."

Cons: "Flight was cancelled by Spirit. Found overall process of them assisting in finding other flights to be very difficult and confusing."

Pros: "Absolutely nothing."
Cons: "Flight cancelled 3 hours prior to boarding. When checked early in the morning, flight was delayed an hour. But 4 hours later, they cancelled it due to mechanical problems and they had no other planes to make the trip. Never use them again. Everything is a cost, luggage, tickets, carry ons and so on, so you end up paying the same if not more. Booked on Delta last minute at an additional cost to us but we had reservations already booked. Good lesson learned .... DO NOT use them. You will be much better off with another airline."

Pros: "Quick boarding"
Cons: "Boarding plane before mechanical check so sat an extra hour on the plane in very crowded seats. The woman seated next to us was allowed to board very intoxicated and ended up pooping her pants and we had to sit next to her for the entire flight. Unfriendly staff. No smiles, chomping gum, reading safety tips with no eye contact. Expensive non-alcoholic drinks"

Cons: "Significant delays on both outbound & return flights. They actually boarded an entire plane without pilots in Las Vegas and we waited for at least 40 minutes past scheduled departure. I was put off by their customer service throughout the experience and will not be flying with them ever again, regardless of price."

Pros: "low price easy boarding"
Cons: "water cost money but ice is free"

Cons: "There was no complimentary drinks, water, soda, etc.."

Pros: "Nothing"
Cons: "Our flight was cancelled not once but twice due to a blizzard without another flight being offered until 2-3 days later! We had no choice but to cancel our entire trip. I understand the cancellations were unavoidable but It would have been nice if they would have added a couple flights the next morning to compensate for the flights that were cancelled. Other flights flying out of the same airport were still leaving not sure why ours were cancelled. Because of that I won't be flying Spirit airlines again."

Pros: "Value of ticket"
Cons: "Very tight seating"

Cons: "The airline claims to be less expensive then they slam you with all these extra fees. It cost me $400 to get our luggage to our destination. Then they lost our luggage that was carrying $15,000 worth of our art that we were traveling with fir a trade show. Terrible customer service trying to recover our luggage. The water in the plane was $3. The peanuts cost extra. The worst flying experience in my life."

Pros: "I was very skeptical and concerned that I would "get what you pay for" with Spirit, given some recently publicity about customer satisfaction, but I found it equal to, if not better than, all my other flights with Delta. It helps to go in knowing a few things (like always book your bags with you initial flight booking), but both our flights were on time (or early), no lost luggage and nothing to complain about. I will definitely be flying Spirit again."

Pros: "Honestly, can't think of one thing. Maybe the cleanliness of the airplane?"
Cons: "- Charging for every piece of luggage that isn't a purse. ($50 each way for a carry-on or checked bag....that's $50 PER bag, and it needs to be under 40 lbs.) - Charging even more extra if you pay for those extra luggage pieces at the airport instead of online ahead of time. - Charging for water or snacks on the plane. - The horrible casino advertisements inside the plane itself, under the overhead bins. - The flight attendant soliciting a Spirit credit card as we're descending to our destination, and going SEAT TO SEAT asking if we want one. - The mobile website that DOESN'T EXIST."

Cons: "Cancelled due to understaffed No hotel offered had to get my own Stuck in Minneapolis for 2 days Lost out on non refundable hotel in Vegas Lost out on $1500 reservation that was a no show No help whatsoever with anything Ruined my New Years and will never use again"

Pros: "very efficient, timely, comfortable and friendly"
Cons: "the carry on luggage price of 55 for just one way is excessive! couldn't it be half of this ...or charge for a 2 way."

Pros: "For this price, the facilities provided were good for me"