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Good to know
Low season | January |
|---|---|
High season | June |
Cheapest flight | $22 |
Average price round-trip | $335 |
Good deal round-trip | $41 |
Good deal one-way | $29 |
Best time to beat the crowds with an average 3% drop in price.
Most popular time to fly with an average 20% increase in price.
Flight from San Francisco to Phoenix Sky Harbor Airport
(avg. price over the last 2 weeks)
or less
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FAQs for booking Worldwide to Phoenix flights
Top 5 airlines serving Worldwide to Phoenix
Scores according to KAYAK customer reviews8.3
Alaska AirlinesOverall score based on 29421 reviews
8.5Boarding
8.3Comfort
8.8Crew
7.9Entertainment
7.9Food
Airline reviews
Pros: "The crew were very professional and friendly. The comfort of the seating was great as well."
Pros: "The crew were very professional and friendly. The comfort of the seating was great as well."
Pros: "Crew were are polite and had warm hospitality."
Pros: "Great crew, nice service, comfortable."
Cons: "Nothing. Loved it."
Pros: "Seat was good. Crew Service also was good"
Cons: "Food. Meal service. Coffee. Screens for movies"
Pros: "Fist class was comfortable"
Cons: "Flight attendant checking for service more than once"
Cons: "Didn’t like sitting on tarmac for 40 minutes after arriving. Got very warm and uncomfortable to breathe"
Cons: "I was not notified that my card was declined and this caused a ton of delays"
Pros: "Seats ok."
Cons: "Headrest on the seats will be appreciated"
Cons: "It is much better now"
Cons: "Could have been on time"
Pros: "Nothing. Missed the connection due to being on the tarmac/runway for over a hour and a half. Missed my connection"
Cons: "Everything from flight schedule to customer service could have been better. Alaska Airlines is horrible"
Pros: "Crew was friendly and fun. Seats were roomy with plenty of leg room."
Cons: "No soap in bathroom stall. Told crew who tried to correct it but it was broken. Boo..."
Pros: "Half of the flight was empty. I asked of I could move to the row behind. I was told that was premium seating and I didn’t pay for that. I didn’t appreciate being addressed like that. And did ot really matter when nonoe is sitting there or plenty of other seats."
Cons: "She could have just let me sit there. I should have been told that the seat didn’t recline when the ticket was pirchase."
Pros: "I always enjoy Alaska but this was another level. I was horribly late and still processing at security with 10mins until take off and the guy at the gate called me to see where I was - gave me mins to make it - which I did - just.. I was traveling to San Diego to meet my family for the weekend - I would’ve been in severe trouble had I missed the flight. Thanks Alaska!!"
Pros: "Seats were decently comfy. Good entertainment selection."
Cons: "Delayed almost 2 hours"
Cons: "Delay Part not available"
Pros: "The crew was excellent. The entertainment was good."
Cons: "They changed our seats from the original ones. We ended up in the last seats. No way to recline. Very noisy."
Pros: "Friendly staff"
Cons: "No food offered but I usually don’t eat food but some passengers were asking about the food service"
Cons: "Paid for and reserved a premium seat 6 weeks before flight but got reassigned to a non-premium seat upon check-in. I had to call customer care for a refund of the premium upgrade. No more live TV unlike the old Virgin America."
Cons: "Flight was late!"
Pros: "Leather seats"
Cons: "Narrow aisles"
Cons: "They cancelled my 5:30 pm flight and text me that they put me on a 6a.m. flight the next morning without offering me a hotel or anything. I had to make new arrangements myself and the only option was to fly out earlier in the day and lose a day of sightseeing and time with family that I made the trip for in the first place. I had to race to the airport to get there in time. It ruined our trip."
Pros: "TSA pre-cleared me so I didn't even have to take off my shoes and there wad no one else in line in front of me. Alaska Airlines has comfortable seats with lots of leg room. We didn't get fed but there were many choices of movies and t.v. shows to watch."
Pros: "Great entertainment system, great selection of movies. Comfortable and well kept up plane."
Cons: "Controls for entertainment system were often broken. Flight boarded late. Few vegan snacks available."
Pros: "Flight attendants were very nice and helpful."
Cons: "Our seats did not recline - this was a red-eye flight so not seats that do not recline is a problem. The plane was very cold and we kept our jackets on but it was still too cold. The flight attendant said it was warmer in the center of the plane. That's great for them but didn't help us since we were not seated in the middle."
Pros: "The crews spilled coffee on me and my purse.....made my LV bag so smelly"
Pros: "Crew was great, dealt with angry customers on delays well"
Cons: "The flight was delayed over an hour due to booking too many on the same gate. And late planes"
Cons: "If there was a less than one star that is what they deserve. SFO flight was late. They gave away my seat on my connection to Kalispell. They basically blamed me for being late and not being there on time. Two others from my flight were allowed to make the connection but told me that they gave my seat away because I was late. We all showed up at the same time from the late flight. I talked to 3 people including customer service and did not get a single “I’m Sorry”. Do they not communicate with each other when a flight is late and they have passengers for connections running late? They told me they don’t talk. The best they can do is put me standby for 9:30 flight and if I cannot get on that flight I have to wait until morning. My daughter is in a competition tomorrow morning and thanks to Alaska Airlines I’m going to miss it. I’m sitting here writing this review, paying for a dinner I should not be paying for and probably searching out a hotel room until morning when I can catch a flight. Unbelievable the lack of empathy."
Pros: "Everything in Alaska’s control went great. The passengers not as much."
Pros: "I had an aisle seat with no one in the middle seat next to me. Very little turbulence over The Rockies. Movie selections poor...same as back in March and it is now July."
Cons: "Flight arrived at 12:05 a.m. rather than 10:45 p.m. flight path went to Charlotte N.C. and then to Dulles..strange. Due to heavy traffic or weather conditions?"
Pros: "The mood lighting on the plane."
Cons: "Not applicable; everything about this flight was great!"
Pros: "Like having movies to watch."
Cons: "When we were birding they were meeting people board ahead of other based on whether they were wearing SF Giants wear or not. Choice in sports team should not effect the flight. It was discriminatory."
Pros: "Flight was easy boarding, took off on time, landed on time"
Cons: "Was nervous regarding the announcement they made before the flight. Everyone was to stay in their assigned seat due to the lack of people on the flight. They needed to balance off the plane. We were afraid to get up and walk around. Wasn't happy about being placed in the back of the plane because it was so LOUD."
Pros: "There is nothing about this flight that my girlfriend and I liked. This was the worst experience with an airline either of us have ever experienced."
Cons: "We didn't like that we were delayed so long that we missed our connecting flight. We were delayed upwards of 3.5 hours and watched a flight going to the same place that was supposed depart 1 hour after us, and it left 30 minutes before us."
Pros: "Alaska is great as always and try to fly with them when traveling!"
Pros: "The airline offered food and drinks for free in spite of the low price, inwas pleasantly surprised"
Pros: "Liked the free entertainment app"
Pros: "I really love the customer service , I make a phone call to update my flights and they were really helpful."
Pros: "A row of seats all to myself. On time departure and arrival. Smooth flight. Super polite and friendly crew."
Cons: "If I have to pick something, maybe the chatty woman behind me but that's not the Airlines fault."
Pros: "Real tray tables! A magazine! Power jacks!"
Cons: "Waiting for a gate agent so they could open the door in Seattle."
Cons: "1 hour delay. I asked. Front desk said it was due to sfo fog. Me: Isn't it 2017? They have radars now; I have flown from Boston under severe snow storms. Yes. I have."
Cons: "Waiting in front of the gate for one and a half our after the initial boarding time in uncertainty. If the flight is delayed please tell us in advance, not let us hover around the boarding gate waiting and waiting."
Pros: "The staff"
Pros: "Alaska boards from the back of the plane forward which makes boarding fast. We were all loaded and ready to go 15 minutes before departure time. Seats were roomy and each had a plug for charging phones/ipads, etc."
Pros: "There was a huge delay due to weather. The plane didn't take off until almost 2am, however the crew kept everyone up to date and did everything they could. Upon arrival I had an apology email from Alaska with a discount, this amazed me as usually airlines don't offer you anything when the delay isn't "mechanical", and even then you usually have to complain. I felt this made Alaska's customer service memorable as they went above and beyond."
Cons: "The seats were small and cramped."
Pros: "The two flight attendants in the aft cabin were an absolute delight.They made the flight a great experience."
Cons: "The captain announced we would arrive early in Seattle and we were in fact late."
Pros: "everything"
Cons: "no complains"
Pros: "This flight was fine. It wasn't really anything to write home about - nobody went above and beyond; nothing was terrible. It could have been better, though. The flight actually landed a bit early, which was nice since it was a bit of a late flight."
Cons: "Pretzels. The in-flight snack was pretzels, which is innocuous and also super boring. Also, no entertainment to speak of."
Pros: "Enjoyed the friendliness of the crew"
Cons: "The media on this flight was a little outdated"
Pros: "Yes the crew was great."
Cons: "It was a short 2.5 hr flight. Jet blue provided packaged snacks and a soft drink at no additional charge. Other airlines charge for everything. A carry on and a handbag were also allowed which others don't. The seats are leather and have more room. Seems Jet Blue is the last one of those traditional airlines giving more for your money. Thank you Jet Blue ! I am sold."
Pros: "The seat was not comfortable"
Pros: "It was an efficient and comfortable ride. The entertainment system work properly. I would have like if my chair could recline; however, outside of that, it was a good flight"
Cons: "The ability for my seat to recline would have made it a much more comfortable flight."
Pros: "Los asientos amplios"
Cons: "The snack bar, Couoh he better"
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Cons: "Two hour delay between boarding and then sitting on the runway."
Pros: "Crew and seat were good."
Cons: "TV was broken."
Pros: "The seat was good, snacks is good."
Cons: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."
Pros: "Crew handled a health situation very well. Never lost their composure."
Cons: "Not having our luggage lost"
Cons: "Wasn't their fault but it was a pretty turbulent flight. It's winter and we flew NY to Costa Rica, this is expecteddue to the wind, in the winter, in warmer climates. you could tell the pilot was doing his best to avoid turbulence though & the staff were ultra professional."
Pros: "Aircraft nice, clean and modern"
Cons: "Entertainment had technical issues."
Pros: "Leg room and personal item room under the aisle seat is good. Crew was good. Flight was on time. There was room for carry-on bag this time."
Cons: "Wrong terminal info in JFK air train. Wrong gate info on JFK monitors. Wrong flight info on Gate monitor (bermuda instead of burbank). Seat TV stopped working. Narrow seats. Food sold before drinks, drinks should be first. Rear deplaning never worked due to some problem. Laptop space cramped."
Pros: "Plenty of room and empty seat next to me"
Cons: "Long walk from parking to terminal at JFK"
Cons: "The flight was delayed for like an hour"
Pros: "Nothing"
Cons: "Delay for two hours"
Pros: "Quick efficient boarding was the only good thing about this flight"
Cons: "Flight delayed and were sent told why, in flight tv was broken chair didn't recline uncomfortable seats, flight attendants didn't come around much."
Cons: "Entertainment controller doesn’t work"
Pros: "Legroom is better than most other airlines and crew was very nice"
Cons: "We were delayed on the runway after boarding for an hour and arrived in Burbank an hour late. My screen was broken and I was unable to access any movies or tv shows. Finally, they ran out of meals early on in the flight."
Pros: "Staffs was very attentive and sweet. They made sure I was ok, provided snacks and drinks. Pilot said hello to me and my sister and we had a short chat, I felt very happy with the staffs friendliness and attentiveness."
Cons: "Everything was great! There was a small delay, and that’s all."
Pros: "Ample leg space, super clean, very amiable staff, free media, all round excellent. Positive feel."
Cons: "Liked everything"
Pros: "Flew to JFK from Jax and back and both flights left on time. Return flight landed 30 minutes early. Seats were comfortable enough. Movies were good. Flight crews attentive"
Cons: "Nothing was bad"
Pros: "Leg room was great and bathrooms were kept clean and well stocked"
Cons: "Delayed departures on all flights of my itinerary, outdated airplane, and cabin crew member, Chris, did not smile or acknowledge requests throughout flight."
Pros: "Price of ticket is about it."
Cons: "From the time I got to the gate 90 minutes before flight to the time I got off it was terrable. Delays before boarding with no explanation then the same continued onboarding. First it was waiting for bags. Strange when there's a 2 hour+ delay that all the bags weren't there? Then waiting for paperwork followed by the part they needed was incorrect and a new one was on it's way from the hanger.. Finally departed 1 hour plus later. The plane was an old cattle car. Free TV didn't work right, so at did not recline (no it wasn't an exit row.). Most of the crew and gate attendants were rude and indifferent except for on flight attendant. The entire row of seats didn't recline at all. She was very apologetic and acknowledged it was uncomfortable especially on a 5+hour flight. She did offer us something to eat, blankets earbud. Still my back was killing me upon arrival at Phoenix. JEt Blue. Get your act together. This is unacceptable."
Pros: "Free WiFi was great, but wish I could sign in with my Amazon account instead of setting up TrueBlue."
Cons: "The food cart rushed by without asking if we wanted anything. Also not clear until after food purchase that free snacks would be available throughout the flight."
Pros: "New plane with self service snacks and drinks."
Cons: "Mechanical problems delayed the flight one hour."
Pros: "Very impressed by JetBlues seats- feels bigger than seats for international flights!!"
Cons: "Inflight entertainment was relatively new and varied but remember to bring ur own headphones!! Esp those newer iPhone owners!!"
Pros: "Waiting on the tarmac both leaving NYC and when landing in Phoenix was bad"
Pros: "The easy breezy"
Cons: "Nothing not to like"
Pros: "Leg space, free carry on, nice staff, good snacks"
Cons: "15 minute delay"
Pros: "Everyone seems to be complaining as the temperature inside the must be set to slow cook!"
Pros: "Boarded quickly and easily. Theee was a mix up with the catering staff and it was handled faster than expected."
Pros: "Everything"
Cons: "My flight was delayed"
Cons: "Uncomfortable seats. Inadequate food service. Bad entertainment options. No power supply."
Cons: "Our prior flight arrived 30 minutes late and we had to run to the opposite side of the airport. We were there before the departure time but the staff gave us a hard time saying they were going to lock the doors on us. It wasn't until the flight crew ran up behind us that they finally didn't have an attitude and said we were fine. Online entertainment didn't work, no shows, the map doesn't have a time or useful info. My row was skipped by the crew for snacks. The guy came from behind first, which I didn't see and then one the way back, he didn't even look at my row or the row in front of me."
Pros: "The crew was friendly."
Cons: "The boarding policy changes are confusing. No longer boarding from the rear of the plane and no explanation of how to board sooner without buying an extra space seat. Also the seats are less comfortable."
Pros: "Left on time. Quick, smooth flight. Arrived early. Couldn't have been better!"
Pros: "The customer service was amazing!"
Cons: "The flight was about an hour delayed."
Pros: "Great service, delightful crew, flight went in a smooth and timely manner. Very satisfied."
Cons: "Although the seat had enough of leg space, the folding table in a back of the chair in front of me was malfunctioning, crooked and unstable to a certain degree; I could not push the back seat down. But over all my experience was good"
Pros: "the extra room"
Cons: "My flight was cancelled due to weather (understandable) but jet blues customer service desk was very unfriendly and not helpful"
Pros: "A lot of seat space, abundance of complementary snacks & drinks, & personal television screens for coach. To top all off; in flight crew was wonderful."
Pros: "Not much. No room"
Cons: "C above"
Pros: "extra leg room that I purchased."
Cons: "gate personnel were rude. called passengers by group, then told them they were blocking the way for other passengers! flight attendants had no personality and didn't interact with passengers I will not fly with this company in the future."
Pros: "The legroom was great! Crew were fantastic and accommodating, boarding went smoothly, and I liked getting a bottle of water and snack. Excellent compared to airlines that I have flown."
Cons: "Entertainment was ok compared to delta. I'm used to more movie options and the screen quality could be better. But, the TV options were ok."
Cons: "First off the TSA line was changed right in the middle of waiting in it. They combined two lines into one giant line, putting the other line in front of my line. I know part of this is TSA, but JetBlue has some pull/say in how their terminal works. This doubled my TSA wait time resulting in a 1hr 15 min wait for security. Second, the flight was 20 minutes delayed. Not the best JetBlue day."
Pros: "There was a delay on my flight from Dubai to New York... as a result I missed my flight to Rochester. Now I am being told to rebook the flight and pay full price. I am getting the short end of the stick here. This is totally rip off"
Cons: "Tv, internet did not work majority of the flight, air was not that high."
Pros: "Everything Entertainment Early landing"
Cons: "Nothing"
Pros: "Plenty of leg room space, crew tried to do their job the best they can."
Cons: "Flight cancelled, as result missed an international connection flight, had to fight to get a hotel accommodation with Jet Blue people in JFK. Flight delay caused lots of problem to get connecting flight/ shuttle connection. Very poor service."
Pros: "Helpful and attentive crew"
Cons: "Terrible delays"
Pros: "It’s nice to be in a plane fitted with modern conveniences. Great entertainment options."
Cons: "I didn’t have a window at all. The staff didn’t offer any snacks to us. My bag was the only one that didn’t make it while I had a plenty long layover."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Cons: "uncomfortable seats, thin seat cushions"
Cons: "Was not offered a drink in first class prior to take off."
Pros: "The crew was nice!"
Cons: "It was a good expiriance traveling with delta!"
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Cons: "The flight is operated by Air France and I would have preferred Delta. It was extremely cramped but the food was excellent and it was on time"
Cons: "Friendly crew and lots of good free snacks!"
Pros: "All was good"
Cons: "All was good"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Cons: "Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. Completely unacceptable"
Pros: "The airline staff ladies were so wonderful. They were super friendly, efficient, thorough, assited the elderly on the flight, and continuously cleaned the cabin. they helped people organize the bags in overhead ducts and always had a smile. They should be the standard for service on all flights. Excellent job."
Cons: "There was nothing I didn’t like."
Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Cons: "Baggage was delayed overnight. With modern tracking, should have been notified that the luggage was not loaded on the same flight as me, eliminating my wasting 45 minutes at ATL realizing that my baggage was not coming and then having to queue to notify the airline that it had not come."
Pros: "Great service by crew!"
Cons: "Took too long to get on board."
Pros: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Pros: "Every thing good"
Pros: "The movies were spectacular"
Cons: "Food was a bit plain"
Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"
Cons: "Customer service"
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Cons: "Basic economy has way too many restrictions"
Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Pros: "Short, straight-forward flight."
Pros: "how short a flight it was!"
Cons: "nothing to complain about."
Pros: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"
Pros: "Free earphones"
Cons: "Delayed boarding Delayed flying after boarding Delayed in flight service"
Pros: "Free ear phones"
Cons: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
Pros: "Let on time and arrived 30 mins EARLY."
Cons: "Had to pay for meal despite length if flight."
Pros: "The Flight Personnel was extremely helpful and kind."
Cons: "N/A"
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pros: "Liked seating in Delta Comfort w own space for carry on and earlier boarding. Staff was attentive snd friendly and offered many snacks. Good choices for tv. Should option of getting head phones as I had the wrong one. Comfortable"
Cons: "Should have one free luggage for Delta Comfort. More variety of food to purchash"
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Pros: "Delta does a great job overall. We used free skymiles from Amex and it was very much appreciated."
Cons: "Not enough leg room! BS!"
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Pros: "crew was very respectful and kind"
Cons: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Pros: "Short flight time"
Cons: "Delayed for 2 hours due flat tire. They should've checked tires before we boarded. Cabinets were almost full. I had a hard time to put my skateboard and backpack in a cabinet. Attendant didn't help out at all! It took over a minute to figure out to fit my stuff in there like Tetris. One passenger was upset that I took his bag out. It was frustrating when attendant didn't help to store my bag."
Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Pros: "Delta crew are always attentive."
Cons: "Snack quantity and choices."
Cons: "My luggage is lost. I picked it up in LAX and reboarded. It never arrived to MSP. My wife's luggage was also lost but they found it on another flight. They have no clue where mine is."
Pros: "We had originally booked seats that were not together but we're able to change them at the gate. We sat in the last row of the 777 which only had 2 seats on either side of the plane rather than the standard 3. The seats still reclined tho not as much as the other rows. Food was free and excellent- so was the entertainment (I watched 4 movies on the 14 hour flight). Crew was great. Alcoholic beverages were also free but we don't drink so it didn't matter."
Cons: "The flight from phx to lax was ok but it was a small plane (CRJ700) and we're big people. No amenities whatsoever except for soft drinks, juices and peanuts. Flight was on time and made the connection with time to spare."
Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Pros: "Service."
Cons: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."
Pros: "The prior flight arrived late and then due to what appeared to be some mechanical issue, the plane was towed into the gate at about the time we were due to board. I mention this only because this was the only glitch during the rest of the flight. Loved the wide variety of entertainment available inflight, the AC outlets on EVERY row, and though I didn't need it this time, the availability of Wi-Fi Internet is appreciated. And though we left 40 minutes late, we made up part of the time and arrived only 20 min later than scheduled. Bravo Delta! I'll have to check out your version of Mileage Plus."
Cons: "I couldn't understand the gate agent's announcements due to language issue but most of all competing announcements from the gate behind me. One of the flight attendents was more bossy I felt than necessary. She told me not to put my backpack in the overhead bin, even though there was enough space and the back 3rd of the aircraft was half empty (I was in the last loading zone so there weren't many more people after me)."
Cons: "On time"
Pros: "Crew members were friendly and fun"
Cons: "Delay after boarding caused us to sit on plane at gate for over an hour with no explanation of why."
Cons: "Left MPS 45 minutes late. 15 minutes elapsed before ONE piece of luggage was delivered to baggage carousel, and then it was 2 carousels away from the one assigned."
Pros: "Flight attendants worked the plane efficiently and were very attentive."
Pros: "We were just happy we got to go without much delay due to weather"
Cons: "I didn't know about the availability of the online wi-fi until just before we landed. That could be disclosed better?"
Pros: "The customer Service rep at check in was so helpful and accommodating!!!"
Cons: "I sat in row 26 A. The window noise at times was deafening. I felt verycrowded"
Cons: "No snacks unless you purchase them. No entertainment"
Cons: "System failure and was not expecting a sun country subsidiary."
Pros: "The crew was friendly and tried to be attentive."
Cons: "I never like getting nickel and dimed for baggage and seat assignment. More than that, though, the online check-in process feels more like negotiating with ransomware. Very difficult to understand how the bag fees work, and then you aren't to allowed to check in online unless you pay for a seat assignment."
Cons: "Late boarding, seat trading."
Pros: "Friendly"
Cons: "To crowded and cramped . No complimentary snacks."
Pros: "Price for ticket"
Cons: "Hidden Fees for baggage and how ridiculously close they have jammed their seats together."
Pros: "Nickle and dimed. Never again, ended up costing more than delta, minus the perks. And clearly the staff hates their jobs as well."
Cons: "Everything, aside from arriving safely. Not flying sun country again"
Pros: "Actually on time"
Cons: "No internet"
Pros: "Great leg room"
Pros: "Missed my friends wedding"
Cons: "I will never fly with them again"
Pros: "Direct flight"
Cons: "The almost 5hour delay"
Pros: "Flight left late"
Cons: "No email was sent to me inviting me to check in. Sun country site was down on 9/10 and 9/11, so I could not checkin online."
Pros: "everything!"
Cons: "absolutely zero complaints!"
Pros: "Not a full flight. Plenty of room."
Cons: "Two hour delay due to mechanical problems."
Pros: "Very easy boarding. Friendly flight crew. Smooth flight."
Pros: "comfortable and seems a bit more clean?"
Pros: "Nice smooth flight. Loved the TSA precheck."
Cons: "Flight attendants seemed a bit tired and not too interested in their jobs today. Check in agent was nice and helpful."
Cons: "when it came time to check in online I wanted to choose the seat but i was unable to your sight kept telling me it was unavailable.. was pretty disappointed that my sister and i had to sit apart from eachother on the way to Phoenix."
Pros: "Not happy i paid $25 to check my bag and it could Have been free at gate. Otherwise every thing was fine"
Pros: "Good ticket price. Direct flight. Able to change from assigned aisle seat to request for a window seat shortly before takeoff."
Cons: "Had a good trip and appreciate Sun Country--especially the terminals!"
Pros: "Landing safely"
Cons: "1 hour late departure, no food provided, no wi fi. All of these things are standards on other airlines."
Pros: "Wasn't crowded, had room, nice people"
Cons: "Item from my luggage was missing"
Pros: "Speedy boarding"
Cons: "Wish the entertainment was in the seat or complementary."
Pros: "Boarding was fast and the direct flight was a huge plus!"
Pros: "Every experience with the airline was outstanding. This was the first flight with SunCountry airline. I would use this airline anyday.."
Pros: "The people who handled the wheelchairs in both Minneapolis and Phoenix were top notch. In fact, I'd rate them the highest of all such employees of all the airlines I've ever traveled on!!!"
Cons: "I completely offended by the attitude of one of the flight attendants. As I am disabled, I choose the restroom that is closest to me for my use. I was seated in row 5, just behind First Class. In fact, I tried to upgrade to First Class when I checked in, but it was full. So when the seatbelt sign went off, I went through 1st Class to the restroom by the cockpit. I didn't take my cane. I have neuropathy in my feet and legs up to my hips, and given that I can easily lose my balance, I am much safer on airplanes when I hold onto the seats as I pass by. As it happens, the restroom was occupied and I had to stand in the area at the front of the plane that the flight attendants typically occupy. The snippy attendant saw me standing there and immediately walked in front of me to get her microphone and loudly announced to the entire airplane that NO ONE was allowed to use that restroom except First Class and people who arrived by wheelchair. I arrived by wheelchair. I have some real ethical issues with her behavior. First of all, I was embarrassed by her remarks. Secondly, one bathroom for 12 people and one bathroom for the 100-200 others that were on that flight is unconscionable!!!!!!!!!!!! There are two things that in my humble opinion can never be denied any human being are water under any circumstances and the right to a speedy and safe trip to the bathroom. I was deeply offended by her remarks and by her timing in giving the remarks. I told her that I had arrived by wheelchair, and would be leaving by one as I am disabled. She shined me on. Her behavior was rude and uncalled for. I will never fly Sun Country again, and she is the reason. Additionally, I will not fly with a company who operates under such an unethical agenda. Everyone has the right to a speedy trip to the bathroom. The plane was loaded with elderly "Snow Birds." The elderly are notorious for having special bathroom needs whether or not they are in first class or arrived by wheelchair. I think this airline is blatantly discriminatory."
Pros: "Friendly stewardess and talking about our small incident we had with a daschund dog in the terminal with a handicap passenger."
Cons: "The daschund dog starting to bark on the ground, women picked the dog up and the dog snapped and tore skin off the first finger of the right hand. We did get medical attention and paramedics to assist."
Pros: "Very nice humble rews, comfort sits, boarding timely and $"
Pros: "First time on this carrier. After research last Fall, I was confident of the companies history so we were able to save a few $$ using Sun Country on a non-stop direct flight from Phoenix to Minneapolis. Great crew both ways and consistent with their pleasant and positive approach to all passengers. Will use Sun Country again when the time avails itself/ Go USA . Winning the 41st Ryder Cup."
Cons: "Seat was uncomfortable and too close to restrooms."
Cons: "I was blockaded from access to the bathroom(s). The first class dragon forbade access to anyone but 1st class and the rear bathrooms were blockaded bt workers handing out drinks. Very tough on us 75+ crowd.We don't get much time from urge to crisis."
Cons: "My son and I were a little cramped by the seating."
Cons: "No pillow available..only to first class..I forgot my back support cushion (recent car accident) and asked if there was a pillow I could use."
Pros: "It was comfortable and the staff was helpful and polite"
Cons: "Just the turbulence"
Pros: "Price! And the crew."
Cons: "Could not check in on line. And general seating was tight. I'm 6' 4" and 230lbs."
Pros: "Very smooth flight!"
Cons: "The flight crew seems rushed and totally missed the waves and verbal cues from the lady sitting next to me. They seemed rushed and I felt bad that this lady was overlooked every time they came through to check with us for drinks, snacks, and trash collection."
Pros: "Enough room in seat"
Pros: "Easy to book. Good fare and enjoyable experience."
Cons: "There was a delay boarding with no announcement from the gate as to why."
Cons: "there was no wifi"
Pros: "Short TSA line Quick boarding and de-boarding"
Cons: "The whole airport shuffle"
Pros: "The staff was very pleasant, and efficient getting people boarded and off the plane"
Cons: "The plane was small and outdated. Not very comfortable."
Cons: "Several people got on the flight with no face mask on. The flight was completely packed, there was no distancing at all. The boarding process required me to walk past everyone as my chair was in the back and I was last group to board (unlike other airlines that have switched to back to front boarding to reduce people coming in contact with each other) As I walked down the PACKED plane mot people had masks on incorrectly (hanging off one ear, down around their chin, nose out, etc.) some people had no mask at all and the flight attendants did nothing. It seems like they were doing nothing to keep passengers safe from COVID-19 spread. Compared to Delta, American Airlines was terrifying to fly, I find not feel safe at all."
Cons: "Sat cheek to jowels in middle seat. Seems like a train wreck about to happen with Covid"
Pros: "Flight attends are very friendly."
Cons: "Seat 33A. The audio output was bad. Could not clearly hear dialog. Restarting did not help, this issue as consistent got all media programs."
Cons: "Original flight we booked would have taken us overnight. But it was canceled so we had to stay overnight in the airport"
Cons: "Bigger seats"
Pros: "The crew was great except the steward making announcements was difficult to understand at times. She sounded as if she had laryngitis. I hope she is doing better."
Cons: "Entertainment cold have been provided for the clients"
Pros: "Staff was friendly"
Cons: "It was crowded"
Pros: "The crew is so friendly. Perfect landing. Perfect flight!"
Cons: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."
Cons: "There was no entertainment at all, and pretzels are gross"
Pros: "Seemed like a tiny bit more leg room, lots of good movie choices."
Cons: "Food was bleh."
Pros: "very attentive steward, nice snack choices"
Cons: "they allowed too many late people to board after departure on a 100% full flight; not due to lines, but because they were late to the gate"
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Pros: "Boarding went fine"
Cons: "Plane was old and uncomfortable, no in-flight entertainment unless powered by your device, scattered crew and little service for 4.5 hour delayed flight"
Pros: "Newer plane."
Cons: "Flight delayed by 3h."
Pros: "Courteous staff! Very accommodating."
Cons: "The company did great, no complaints."
Pros: "On time departure and early arrival"
Cons: "Nothing"
Pros: "Great flight overall"
Cons: "Dinner could have been more occidental"
Pros: "On time arrival"
Cons: "No movie screens, no video screens, no charging options, no blankets, no pillows, no fun."
Cons: "The delay in Columbus caused me to miss my connection and have to fly into LAX instead of LGB."
Pros: "Great boarding, crew and seating space"
Cons: "Bathroom line for some reason was always long. Entertainment via wifi was just ok. Older movies only. New movies on the tiny screens that come down every 4 rows or so."
Pros: "The entertainment system and quality of selections"
Cons: "Sun Light from another passenger’s window was shinning in my eye. But I suppose that’s not Americans fault lol"
Pros: "American gate agent started mandatory bag check unnecessarily...plenty of space in overhead compartments."
Cons: "American gate agent started mandatory bag check unnecessarily...plenty of space in overhead compartments."
Pros: "Good entertainment options in newer flights."
Cons: "Food options for first class could be better."
Pros: "N/A"
Cons: "Missed this connection"
Pros: "just Ok for everything."
Pros: "Slept through the entire flight, ground crew got me from gate to seat ASAP."
Cons: "Everything was good, so no problems to report here!"
Cons: "Flight delayed 3 times, mini plane."
Pros: "Overall, one of the most enjoyable International flight experiences I have ever had."
Cons: "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."
Pros: "Business seats comfortable."
Cons: "Crew was friendly. Not always professional."
Pros: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Cons: "Nothing."
Pros: "Nothing!"
Cons: "I was upset with overall customer service"
Pros: "Staff was fantastic."
Pros: "Would I like everything"
Cons: "I like everything"
Pros: "I liked that the plane was clean, that the staff consisted of somewhat normal, more mature people, and that water and carry-ons are free."
Cons: "I felt that having to pay $50 extra for a seat when I checked in was pretty deceptive and unethical. I think most people would agree that when they purchase a boarding pass, it is assumed that it includes a seat. Having to pay extra for a seat was something I did not plan for and it was out of my budget, but I had no choice, because I had to get home somehow! I'll be going without groceries this week due to this unplanned expense."
Pros: "Check-in went fairly smoothly."
Cons: "Crew (stewardess' were quite crabby)."
Pros: "Nothing"
Cons: "Hour late crew rude"
Cons: "I NEVER TOOK THE TRIP I WANT MY $$ MONEY BACK"
Pros: "Got us on the flight and in the air fast."
Cons: "They had plane issues and then the flight was delayed and then they changed our gates."
Cons: "I purchased my flight at 5am the morning to fly out at 930 to be in ucsonbe for 12a. And when i make it to the gate they tell me im a no go. Thant my paymenr was not process but yet i never got an email or call saying different. I recived my boarding pass and my payment was pending!! I got the door shoot in my face and customer services was so rude i ended up buying anothete flight to tucdon with South West. Never flying AA. Pluse getting two shuttles to get onto ur flight is ridiculous!!!"
Cons: "No entertainment, ran out of meals by the time they got to the back of the plane."
Pros: "Pilot announced a change in time."
Cons: "Paying for my plane ticket broke college kid..."
Pros: "Short flight"
Cons: "No console for personal entertainment"
Pros: "Nice crew on time pretty smooth flight"
Cons: "Middle seat"
Pros: "i hate it coz i hav to pay another $98 just to have a seat. I thought if you purchased a ticket it comes with seat."
Cons: "i hate it coz i hav to pay another $98 just to have a seat. I thought if you purchased a ticket it comes with seat."
Pros: "The sexy flight attendant"
Cons: "Nothing to complain about lol"
Cons: "When i checked in patricia the american airline hostess was very rude, and this is first class im talking about. She told me she couldnt find my booking and that which "internet site" did you use. Then she said my ticket was downgraded to economy class. I had to call american airline management to change my ticket. I have used Kayak for all my flights and i love your services and recomend them to all my friends."
Cons: "all flights delayed"
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